JCA2015 Condover Hall Brochure

www.jca-adventure.co.uk

Residential Activity TripsAt Condover Hall, in the heart of the beautiful Shropshire Countryside

YEARS ANNIVERSARY1995 - 2015

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WELCOME…

let the adventure begin…www.jca-adventure.co.uk

call: 01273 647230 email: [email protected] web: www.jca-adventure.co.uk

ContentsWhy JCA ......................................................4 - 5

Why Condover Hall ................................... 6 - 7

Activities:Ropes .............................................................8 - 9New for 2015 ..........................................10 - 11Land Based .............................................12 - 13 Water Based .........................................14 - 15Themed Rooms ......................................... 16

Evening Entertainment ...........................17

Facilities & Accommodation:Facilities ................................... 18 - 19

Accommodation ................20 - 21Local Excursions ...............22 - 23Condover Map .........................24Sample Itinerary ....................25

About Us:JCA Instructors ...........26 - 27Our Accreditations .. 28 - 29Our Support ................30 - 31FAQs ..............................32 - 33Booking conditions .....34 - 35

Welcome to JCA…Established since 1995, JCA are experts in providing non-stop adventure and education for school trips and children’s group travel. We have 4 UK centres offering a combination of either one day or residential multi-activity courses from 2-4 nights, netball tournament weekends and family activity breaks – promoting education, personal development and of course, fun!

Condover Hall is our flagship centre and since opening in 2011 we have provided thousands of children with unrivalled experiences and memories that will last a lifetime. With a unique combination of a mind-blowing setting and exciting on-site activities, we believe we have a winning formula that’s guaranteed to motivate and stimulate your student’s minds!

From one teacher to another…

“When organising our school adventure holiday, we look for a centre with a fantastic range of activities, safe and up-to-date equipment, caring staff, great food (where dietary requirements are met), along with warm and comfortable accommodation… and Condover Hall definitely ticks all those boxes!

At Condover everyone, no matter of their ability, is encouraged to use a range of skills, develop problem solving skills, think logically and work as a team to name but a few. The main aim is to enjoy every day to the full and experience things which would otherwise be unreachable. The JCA staff do their utmost to ensure everyone, including staff, enjoy their visit and make lasting memories.

Overall, JCA provides a fantastic experience for every child. Nothing is ever too much for the staff, from the first phone call or email to the teary wave’s goodbye at the end of your stay. This will be our 4th year visiting Condover and for anyone who wants to experience the best time of their life, we highly recommend that you quickly become a member of the ever growing JCA family.

As they say, let the adventure begin!”

Jill Clayton, Flakefleet Primary School.

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WELCOME…

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Kayaking

A teacher’s view What an excellent start to the academic year. I am particularly impressed by the instructors this year; they were helpful, dynamic and hardworking. James and Harly have gone that extra mile on several occasions - they are a credit to JCA. We were very pleased with our accommodation - great facilities and outdoor space. The evening entertainment was great - loved the talent show around the camp fire. We were blown away by the amazing JCA staff. Their dedication and endless enthusiasm really made the trip.

Jo Gordon, Alderman Richard Hallam

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10 reasons to travel with JCA…A residential activity trip can be a giant leap for some children and for Group Leaders the prospect of planning a trip that meets the schools educational aims and learning outcomes can seem equally as daunting. Therefore, it’s essential that you choose a provider who has experience, offers action-packed curriculum linked itineraries, represents exceptional value for money and who will support you from the initial enquiry… and JCA tick all those boxes;

● Fun and friendly activity trips aimed at introducing students to new experiences

● Dedicated instructor per group of 12 (except for some specialist activities), who shares the entire experience, to help build relationships and confidence

● Full-board accommodation, with special dietary requirements catered for

● Full insurance included as standard

● One free teacher place for every eight students travelling

● Our expert Sales and Customer Service Team will help you every step of the way in planning your JCA trip

● Tailored documentation provided to help teacher preparation, including Risk Assessments

● Parent Packs are supplied and include posters, DVD, PowerPoints and flyers, to help promote the JCA trip

● Easy payment plan to help all parents to budget for the trip

● Excellent customer feedback:

82% of last year’s teachers marked the accommodation as Good or Excellent 89% of last year’s teachers marked the JCA activities as Good or Excellent 90% of last years’ teachers marked the Service from head office as good or excellent 90% of last years’ teachers marked their Overall experience as good or excellent 94% of last year’s teachers marked the JCA instructors as Good or Excellent

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call: 01273 647230 email: [email protected] web: www.jca-adventure.co.uk6

The magic of Condover Hall…Condover Hall is our flagship centre and it’s easy to see why. Set within the splendid Shropshire countryside, and with easy motorway access, this historic Mansion House is surrounded by beautiful gardens and rolling countryside, giving a stunning and secure environment for our groups to enjoy.In the grounds sits a superb High and Low Ropes Course, which will challenge, excite and motivate participants of all ages to overcome fears and push boundaries. We also have an exceptional range of land and water based activities, along with an unrivalled choice of facilities. With so much on offer, the hardest decision to make at Condover is what to do first!

Condover at a glance:

● An unrivalled range of land-based and water-based activities

● Superb teacher rooms with flat screen TVs and tea / coffee making facilities

● Teacher lounges in every accommodation block (except Hodnet)

● Dedicated teacher’s coffee shop and bar

● All bedding included for both children and teachers

● Fantastic dining facilities, serving breakfast, lunch and dinner

● Unique and state-of-the-art themed internal rooms

● On-site indoor swimming pool, with a depth of 1.2m

● Superb landscaped grounds and garden to enjoy

● Safe and secure countryside location, with 24hour JCA staffing

Leeds2hr 20mins 112 miles

Birmingham1hr 5mins 47 miles

Liverpool1hr 25mins 66 miles

Cardiff2hr 25mins 109 miles

Manchester1hr 45mins 73 miles

Bristol2hr 20mins 112 miles

Condover Hall

Zip Wire

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Meet the Condover Team…

Andrew Smeed-CurdJCA General Manager

When I wanted to go and work for an American Camp during gap year, my mum said, ‘Ooh you may not like that, why not try it in England first’. 22 years later I am still in England and working and living at Condover Hall…. and yes, I definitely like it.

I was captured in my first year working at an adventure centre, as I really believed in what the experience gave the children and staff alike; independence, confidence (in a non-egotistical way), a sense of achievement and memories that would last a lifetime.

I really wanted to have a job which would enable me to help kids who may not have had some positive elements to their childhood and I realised that working at adventure centres I played a part in giving a child an amazing experience for the time they were with us, whatever their background.

It was then I decided that I wanted to work my way up in the industry. I started as a junior staff member and soon progressed to a senior staff member. I eventually became operationally responsible for a centre with 1000 guests and 330 staff. For the last 3 years I have worked for JCA and at the start of 2014 I took the position of General Manager for JCA and haven’t looked back since… so maybe my mum was right for suggesting that I’d be better off in England?

Favourite JCA Activity: I think we have lots of great activities at JCA but for me the best is Archery; the reason being is that when the children start an archery session they mostly miss the target (not that the sheep in the field behind are too impressed with that!) but by the end a good majority are hitting the target and even getting gold, and the sense of accomplishment is incredible to see.

A teacher’s view I just thought I would drop you a note to say how much the staff and pupils enjoyed their visit to Condover Hall last week. It all ran very smoothly and we were very well looked after. All your staff were extremely helpful and went out of their way to make sure we had a great visit. Our pupils worked hard and played hard and came away having had a wonderful experience. All the facilities were excellent! Thanks again for all the help you provided in planning our trip.Abraham Guest Academy

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High Ropes Challenge…The high ropes challenge course is an exciting purpose built facility at Condover Hall. This fantastic adventure course includes the following elements;

call: 01273 647230 email: [email protected]

Crate Stack P.EP.S.H.E Working in teams of 2 - 4, teams use the crates and work to try and construct the highest crate stack while stood on the top of it.

High See Saw P.EP.S.H.E

Participants climb up a telegraph pole to the giant see saw at the top, they then wait for three more participants to climb. Once all of the participants are stood on the see saw they must try and level it out. This will test the trust within the group and the trust in the ropes.

Abseiling P.E

Coached by an instructor from the top of our purpose-built towers, students learn to control their descent as they travel to the ground. This activity develops students’ trust in other people as well as confidence in their own ability.

Climbing P.E

This challenging and exciting climbing activity takes place on our safe purpose-built tower. This activity introduces challenge by choice; developing trust and confidence as students learn to control their own route up the tower.

Gladiator Challenge P.E A vertical assault course where participants race against each other as individuals or in teams of two. Climbing various obstacles including a cargo net, peg poles and tyres.

High All Aboard P.EP.S.H.E

4 participants climb up a telegraph pole to the small platform at the top. Once at the top of the pole they must hold hands and lean out as far as they can. This will test the trust within the group and the trust in the ropes.

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Jacobs Ladder P.EP.S.H.E

Working in teams of 2 - 4, teams try to climb the Giant ladder, each rung of the ladder will be further away than the last. Teams must lift each other and climb on each other to get as high as they can.

Leap of Faith P.E Participants climb up a telegraph pole to the small platform at the top. The instructor and group then count-down to time when the participant needs to jump to catch the trapeze bar.

Multi Vines P.E Participants have the opportunity to climb as high as they wish, climbing through three different stages including balance beam, high wire and multi vines.

Low Ropes Course… P.EP.S.H.E Perfect for all ages, our purpose-built low ropes course encourages communication and co-operation, helping individuals build their confidence whilst developing their balance and co-ordination. Each challenge calls on the collective contributions of every team member - drawing on their ideas, support, and effort to achieve a team goal.

This fantastic adventure course includes the following elements; Balance Beam Bosuns Chair Chasm Cross Criss Cross Indy Bridge Multi Vines Parallel Wires Peg Pole Traverse Swinging Tyres Wobbly Log

web: www.jca-adventure.co.uk

High Ropes Course… CONT.

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Zipwire P.E Participants have the opportunity to climb as high as they wish, climbing through three different stages including balance beam, high wire and multi vines.


New range of activities… The Condover Experience keeps on getting betterFor 2015 we have some fantastic plans to once again enhance the Condover Hall experience. Subject to planning permission, we intend to invest in building a new High Ropes Course, additional Laser and Tunnelling rooms and a great new bouldering wall.

New High Ropes CoursePlans include building an exciting new linear course, enabling more children to participate at any one time. These High Rope Courses are designed to encourage groups to work together to overcome various challenges on the ground or at a height in a safe, controlled environment.

Additional Laser & Tunnelling RoomsWhen it comes to indoor activities, the laser and tunnelling rooms are a firm favourite and we plan to make them even more fun with more twists, turns and challenges.

New Bouldering WallWe will be investing in a super new bouldering wall. Whether you’re an experienced climber or just starting, the bouldering wall is a safe, great activity to participate in whilst waiting for your turn on our rope activities.

* All the above improvements and new additions are subject to planning permission

Gladiator Challenge

Optional Power Fan

For more information on these great additions, please visit: www.jca-adventure.co.uk/condover-new-2015

Linear Developmental Beam

Jacobs Ladder

Four Lane Climbing Wall

High Aerial Trek

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New Activities for 2015

Please note: Sample images of High Ropes Courses

12 call: 01273 647230 email: [email protected]

Buggy Building P.S.H.E D&T

Pioneering team building exercise. Teams build a moving buggy using poles and barrels to withstand a series of gruelling tests.

Dance Mania P.E Our large mirrored dance studio allows students to learn dance routines as guided by our instructors in Dance Mania. This activity introduces the concept of fitness and healthy living in a fun context.

Archery P.E

The rudiments of this very popular activity are quickly learned using recurve takedown bows and 1.3m targets. This activity develops self-discipline, concentration and co-ordination skills.

Body Zorbing P.E Body Zorbing can be a team or individual based activity. Participants take part in Sumo, Football and other tumbling activities. Each participant wears their own Body Zorb and can tumble and bump into each other free from feeling any impact.

Bushcraft Skills Using real life wilderness scenarios students will work as a team to construct a natural shelter, learn how to safely build a fire from natural materials and communicate effectively using emergency signalling and tracking techniques.

Cirque Du JCA P.E

Roll up, roll up! Our circus tuition allows creativity to flourish and co-ordination and concentration to develop through instruction in the arts of devil sticks, plate spinning, and other fantastic, fun activities.

Land Based Activities…

Environmental Explorers Add an environmental element to your visit and increase your students understanding of the natural world. Your students will use all their senses to explore the Condover Estate.

All of our activities fit into the National curriculum and can be differentiated for your age group of children.

Body Zorbing at Condover

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Sensory Trail P.EP.S.H.E

Leads participants over and around obstacles. By working together students take turns at leading as communication skills are developed and trust is built throughout the group.

Team Challenge P.EP.S.H.E Using a selection of our activities, this event is often enjoyed as the last session of a course, allowing groups to work together as a team to overcome different team-based challenges.

Rocket Launch P.S.H.E Geography Maths Teams compete in rubbish based challenges to win scrap to use in the production of their very own water rockets.

Orienteering P.EP.S.H.E Geography Learning to use a map to get from one marked point to another is a rewarding activity which requires concentration, communication and co-operation.

Initiative Exercises P.S.H.E

Various testing scenarios are set up around Condover Hall to encourage lateral thinking and problem solving skills.

Laser Conquest P.E

Taking place in an exciting inflatable arena, using a state of the art advanced ‘phaser only’ laser tag system which is fun, intuitive and spontaneous, you will participate in a selection of up to 13 different fast action team or individual games.


The majority of our activities cover not only the Outdoor and Adventurous activities strand of PE but also provide many cross curricular opportunities.

Fencing P.E The fascinating art of foil fencing requires concentration and discipline as well as agility. Full safety equipment is provided.


Water Based Activities…Kayaking (Lake) P.E The nearby lake provides an ideal environment for an introduction to kayaking. Groups learn how to paddle and have some great fun on the water.

Raft Building (Lake) ScienceP.S.H.E Working as a team, under the guidance of an instructor, students learn how to build a raft from ropes, wood and empty drums.

Wet & Wacky P.E A selection of pool based games and races aimed at all participants regardless of their ability within the water, including non-swimmers. The main emphasis is fun with water in a safe environment.

Please note that schools travelling mid-week for 4 nights are given priority when choosing kayaking and raft building activities at the Lake. This is due to us managing the environmental impact at this beautiful watersports setting.

Due to water temperature the watersports activities are available mid-week from April until October.

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Kayaking on Lake Bomere

A teacher’s viewThank you to all the watersports instructors who were great with our students. Our students have enjoyed all the activities and have gained a huge amount from this experience. All the JCA staff were very helpful and friendly. We had a fantastic time, so thank you.Natalie Buswell, Freemantles School

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Themed Rooms at Condover Hall…

Dance Studio P.E

Our large mirrored dance studio allows students to learn dance routines as guided by our instructors in Dance Mania.

Vortex Experience P.E

The Vortex Experience acts as a supplement to other activities and is a single player ticket grabbing game that takes place in a free standing booth. The player tries to catch as many Vortex tickets as possible and place them in the Black Hole before a timer runs out.

Tunnelling Room P.E

An indoor ‘Tunnel System’ allows participants to explore darkness, challenge their inner strength, search for clues, and work as a team.

Grid of Stones P.S.H.E

Grid of Stones, requires you to enter the room and learn by trial, error and memory which path through the stones is correct.

Laser Maze P.S.H.E

Laser maze will test your ‘secret agent’ skills by climbing through laser beams without setting off the alarms. Can you reach the control box and disarm it before ‘detonation’?

17web: www.jca-adventure.co.uk

Evening Entertainment Sessions…With a variety of evening activities to choose from your students will be kept entertained ‘till bedtime!

BustedA Quiz where the winner is decided by the players and not by the amount of questions answered correctly. The group are split into teams and they try not to get busted by the other teams and voted off.

CampfireA great chance for participants to showcase their own talents either as an individual or within a group, this activity is great for people to get to know one another and enjoy the centres surroundings during the evening.

Egg ProtectorAre you an egg’spert? This highly amusing activity is a chance for groups to invent their own egg protection device to withstand several gruelling tests. Who’s egg will become scrambled?

Film NightStudents/Groups will watch a film suitable for the relevant age group in the cinema.

Giant CluedoThe instructors will perform a story to the groups dressed as their favourite characters. Working in small teams participants complete different mental, physical and team tasks to gain clues to work out who committed the crime.

League ToppersGroups must get from one point to another to complete different challenging tasks and puzzles. Teams must work together to gain as many points as possible to be top of the league tables.

Nocturnal Safari (seasonal)Students will experience the woodland at night/evening. They will look for mini beasts and consider what comes out at night and why. They will play different games in the woods e.g. capture the flag.

Run Around QuizTeams compete against each other to answer as many questions and complete different tasks in this active quiz.

Silent DiscoDisco’s have never been so much fun! It is hilarious to watch and even more fun to participate! With wireless headsets and a choice of two channels so you only listen to the music you want to hear. Normal disco evenings are also available.

For full descriptions and photos of all of our activities please visit www.jca-adventure.co.uk

Tunnelling Room

An unrivalled range of facilities…With so many facilities on site you will not have time to fit everything in. Our friendly staff will speak to you about your groups’ requirements to ensure that you make the most of your stay at Condover Hall. We aim to tailor your trip to the needs of your student’s and learning objectives.

ClassroomsFive purpose-built classrooms are available for schools that require additional curricular needs.

RestaurantThe single-storey courtyard has been converted and extended to provide a large seated restaurant serving healthy balanced meals.

IT Suite The large IT Suite provide email and internet access and a range of relevant software. There are also facilities for using a laptop and wireless hotspots in the main body of the Hall.

Swimming Pool ComplexThe indoor pool has a depth of 0.8meters at the shallow end and 1.2 meters at the deep end, thus offering safety for adults and students alike.


Cinema Room The 60-seater Cinema Room is available for groups to use either for films or presentations. The room also has a small stage which could be used for performing arts workshops.

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ShopWe have two on-site shops situated in the main house, one selling a range of snacks, drinks and a varied collection of merchandise for the children; the other is tailored for adults only, selling more adult friendly snacks and essentials.

Adult Cafe AreaThis area is equipped with wi-fi, tea and coffee facilities and is an ideal place for adults to relax.

Adult Bar – ‘The Orangery’The Orangery is the perfect setting for Teachers and Party Leaders to relax at the end of a busy day.

All Weather Sports AreasThree all weather, multi-use sports courts are available so that when the weather gets tough the sports still continue.

Meeting RoomsCondover Hall has a number of meeting rooms available. All vary in size so no matter how large your group we have a room to suit your needs.

Multi-activity Sports HallThe sports hall offers valuable indoor space for activities during wet weather and also has its own changing rooms with shower facilities.

web: www.jca-adventure.co.uk 19

A teacher’s viewReally excellent welcome from Glen and Luc, settled us straight in. All facilities and activities are top notch; in fact all the activities were brilliant. Our instructors did a super job keeping the kids entertained throughout the week.Natalie Buswell, Freemantles School

“ “Gardens and WoodlandCondover Hall stands majestically within twenty acres of stunning ornamental gardens and natural woodland. The extensive, spacious grounds offers a natural playground for activities to take place.

Student Accommodation…The accommodation at Condover Hall has been designed and furnished based on feedback from our existing schools, to ensure that all our rooms are comfortable and the facilities are practical.

The safety and security of our customers is a primary focus for all of our team and groups are accommodated in one of our purpose built blocks set within the grounds. A member of the JCA team is on call 24hours a day, with senior staff on duty until 10.30pm and porters patrolling the grounds throughout the night from 10:30pm until 7:30am. Centre doors are secured in the evening, but can be opened from the inside in case of an emergency and security barriers guard the entrance to the site.

Spacious multi-bedded dormitories are available for students with bunk beds and complimentary bedding. Most dormitories offer en-suite facilities and depending upon the size of the group it may be possible to take over one or more of the accommodation buildings entirely. The residential buildings are set within a secluded and secure area of the grounds, yet still within easy reach of the main centre.


web: www.jca-adventure.co.uk 21

A teacher’s viewI have been on many residential trips over the years and I can honestly say that our trip to Condover Hall was the best visit ever. The children had fun from the moment they arrived to the second they left. The accommodation was extremely comfortable (I’ve never had a TV in my room before!), the food was great and the overall organisation was perfect.Amanda Charnley, Badsey First School

“ “Teacher Accommodation…

Teacher’s RoomsTeacher’s rooms are comfortably furnished with flat screen TVs, tea and coffee making facilities and complimentary bedding. The teacher’s rooms are a mixture of twin and singles most with en-suite facilities within the same building but separate to the children.Teacher’s LoungesThere are teacher’s lounges in each block accommodating very comfortable leather chairs, flat screen TVs and kitchen facilities (except Hodnet block).

Morning Afternoon EveningMonday

Travel to the Centre Intro Tour Climbing Giant Cluedo

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Sensory Trail Wet & Wacky Zip Wire Archery Camp Fire

Wednesday

Abseiling Bush-craft Skills Kayaking/Raft Building Egg Protector

Thursday

Dance Mania Tunnelling Fencing Laser Conquest Silent Disco

Friday Team Challenge / Presentation Travel back to School

NEW FOR 2015HIGH ROPES

Condover Hall

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Activities

Mansion House

Reception

Indoor Team Building Activities

I.T Suite

Bar/Cafe

Sweet Shop

Leprechaun

Muga

Team Building Activities

Campfire

Archery

Assault Course

Artificial Pitches

High Ropes - NEW Ropes for 2015

Climbing Wall

Cabins

Indoor Sports Centre

Swimming Pool

Restaurant

Library

Dormetaries

Map of Condover Hall

22 call: 01273 647230 email: [email protected] web: www.jca-adventure.co.uk

Morning Afternoon EveningMonday

Travel to the Centre Intro Tour Climbing Giant Cluedo

Tuesday

Sensory Trail Wet & Wacky Zip Wire Archery Camp Fire

Wednesday

Abseiling Bush-craft Skills Kayaking/Raft Building Egg Protector

Thursday

Dance Mania Tunnelling Fencing Laser Conquest Silent Disco

Friday Team Challenge / Presentation Travel back to School


Example Itinerary…At Condover Hall we offer a huge range of activities within the grounds of the estate, inside the mansion house and at our beautiful lakeside water sports centre.

Below we have shown an example itinerary, however, Party Leaders will choose their preferences and a programme will be created to match your needs. Our instructors are trained in all of our land based activities, therefore you will keep your instructor for the duration of your stay, with the exception of water sports and specialist activities, meaning they will be fully involved in your whole activity programme, building fantastic rapport, confidence and team bonding.

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en route to Condover…Why not break up your journey to Condover with a visit to one of the local educational attractions? This could be a very cost effective way to visit the Hall and other places of interest on the way to or home from the Hall.

Around Condover and in the beautiful Shropshire hills there are wonderful museums and sites that will enrich the experience of your children.

Although we cannot arrange these trips for you we can recommend coach companies and our friendly advisors will be happy to help you with any information you may need.


Enginuity This design and technology centre at Ironbridge offers tremendous opportunities for children to become inspired. The museum is split into 4 sections that use a combination of hands on exhibits to help demonstrate the design process.

Workshops related to anything from buggy making to rockets can be arranged for £8 per student including admission. 18 miles

Much Wenlock Visit the home of the modern Olympics. Started by William Penny Brookes in 1850. The town provides an insightful opportunity to follow the Olympic trail and see where it all began.

The tourist information centre can offer you help and arrange your tour. 16 miles

Shropshire and Telford TSB

RAF CosfordEnhance the ‘Britain since 1930’ curriculum area by visiting RAF Cosford. The museum runs workshops related to WWII including evacuee life and interviewing veterans and also offers workshops on the science of forces and motion as well as a free numeracy trail. Entrance to the museum is free and workshops are an additional cost. 26 milesShropshire and Telford TSB

Learning Outside the Classro

om

JCA recommendedstop over visits

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Blists Hill Victorian TownWhat better way to bring the Victorians to life than to visit the town of Blists Hill. The living museum contains recreations of shops and houses from the Victorian era. Various workshops are available covering History, Art and Geography.

Prices including workshops start at £7.50. 18 miles

Shropshire and Telford TSB

Wroxeter Roman CityIf you are studying the Romans, Wroxeter is an ideal starting point as it is the impressive remains of the 2nd century baths and a once thriving Roman city of 5,000 citizens. A visit to the site, run by English Heritage is free, but discovery visits can be arranged for around £3 per child. These include meeting Roman soldiers and finding out about life in a town house. 10 milesShropshire and Telford TSB

The Shropshire Hills Discovery CentreTo enhance your geography curriculum why not visit the Shropshire Hills Discovery Centre. The centre explains the geographical and geological origins of the hills. There is even a woolly mammoth. The centre provides hands on activities for children starting from £2 per child. 16 miles

Iron Bridge‘To experience is to understand’ is the spirit of a school visit to the Ironbridge Gorge Museums. Students can join in the many varied hands-on workshops and activities which enhance and enrich the National Curriculum for history, the arts, science, technology, geography, literacy and maths. There are ten museums to explore, four of which have prestigious Sandford Awards.

For a free education pack and details of our special education rates call 01952 433970. 5 milesShropshire and Telford TSB

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10%Coach Travel with Longmynd Travel

OFF

JCACoach Offer*

*This offer is to be redeemed directly through Longmynd Travel.


Andy Hainey JCA Activity instructor

My passion for the outdoors is limitless, despite only having worked in the industry for a short period, and working with kids in the outdoors provides an experience which is unforgettable and life changing! I was submerged into an industry where the happiness, excitement and freedom are so pure, that you eschew transient distractions such as television or mobile phones. As the famous conservationist John Muir said, “Going in to the outdoors, I found, was to actually go in.”

Favourite JCA Activity: My favourite JCA activity has to be the campfire. I am one of those people who lives solely to amuse themselves and, excuse me while I blow my own trumpet, my quirky self-gratification is usually well received by others - I get to jump around and crack jokes that are terribly unfunny. I love to see kids get up for the talent show and perform for their classmates, it takes a lot of courage and the kids always support each other - it is a wonderful thing to see! Some of the talents are hilarious and others are mind blowing – but all are memorable in their own right!

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“ I have taken many residential trips over the years but have never felt the need to write a letter of commendation before. The instructors we had were amazing and the best I have ever worked with on any residential and I wanted you to be aware of what a good team they made. I watched some very shy and nervous children grow in confidence and stature over our 3 day stay at Condover Hall. ” St Giles Junior School

A teacher’s viewAll of our instructors were EXCELLENT!! The children were whooped up/motivated/excited from the moment we arrived. All 3 instructors have made the children’s experience absolutely fantastic and our staff really appreciated their hard work. Lucy Lee, Badsey First School

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Recruitment, Supervising and Training…As a recognised Investor in People, we understand that the training and development of staff is the key to any successful company.

Recruitment Three Steps to recruiting JCA staff…

1. Many of our centre staff have worked for JCA in previous seasons and choose to return year after year. We also place advertisements in specialist publications to attract new recruits.

2. Prior to recruitment, all staff are required to complete a detailed JCA application form. Individuals are then selected for interview and are assessed on their enthusiasm, friendliness and suitability to work with students.

3. Two mandatory references are taken for each potential employee, plus an enhanced disclosure to the Criminal Records Bureau (or equivalent government agency).

Instruction and Supervision● Our instructor to student ratio is a maximum of 1 to 12 for land-based activities, 1 to 8 for

water sports. These ratios comply with the strict standards of the appropriate governing bodies.

● We lead the way in the multi-activity industry by training our instructors in all of our activities (with the exception of water sports where we employ specialist instructors).

● We aim for each individual to be qualified in every activity and offer the unique policy of one dedicated multi-trained instructor per group for the duration of your stay.

● Having a multi-skilled instructor helps us to understand the strengths, limitations and personalities of each student which, in turn, helps students to reach their full potential through trust and support.

● A full list of instructors’ names and qualifications are held on-site and is available to groups upon request.

Professional Training● Successful applicants are offered contracts of employment which are subject to satisfactory

completion of our intensive training course.

● The training course prepares them for their future role and involves coaches from national governing bodies as well as extensive in-house training by managers and/or senior instructors.

● Successful staff must then complete a probationary period of work, during which time they are supervised and assessed by senior JCA instructors.

● Instructors are provided with our comprehensive company training manual which includes: Activity Sessions Standards and Procedures - Strict Safety Standards and Guidelines for the conduct of all activities. Other subjects include health & safety at work, student protection, group management and other essential skills.

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Making a booking with JCA couldn’t be simpler and our team are here to help and give you advice every step of the way.

1. Call UsCall our friendly, knowledgeable JCA Schools advisors to discuss your requirements. We will help to create a package that suits your groups’ needs.

2. Make A BookingChoose your centre, type of course, dates, duration and the number in your party. We will provisionally book this in for you and hold your booking for a maximum of 28 days. We will ask for a first deposit but please remember a provisional booking does not form any part of a contract until payment is received.Payments are normally based on the following:

Deposit First Interim BalanceMon to Wed £25 £35 10 weeks before travelWed to Fri £25 £35 10 weeks before travelMon to Fri £40 £60 10 weeks before travel

An interim invoice will be sent upon receipt of your first deposit with payment due 8 weeks after the date of issue. In the event of a cancellation, the first deposit and interim payment can be transferred to another student, but if there is no replacement then the first deposits and interim payments are non-refundable.The Final Invoice will be sent fourteen weeks prior to departure and should be paid no later than ten weeks prior to departure. Please see our full terms and conditions for more detailed information.Bookings made within 15 weeks of the departure date;The time-scale within which payment must be received will be discussed at the time the provisional booking is made and will depend on how close to your departure date the booking is confirmed. If the payment required to confirm the booking is not received by the agreed deadline then the provisional booking will be cancelled.

Here To HelpThe JCA School Service Team are on hand throughout your preparations and will be happy to assist with any queries from dietary requirements to booking your excursions. We use reputable and established companies who are inspected and audited by a member of our staff. We can provide additional information to your Local Authority, parents, governors and students. We are approved by many LEAs from all over the country. If required, we can even complete the LEA form for you!

Party Leader Information PackOur Party Leader Information Pack has been compiled with the assistance of teachers with ease of use in mind. Our comprehensive Safety Management System and Risk Assessments should provide all the information and reassurance that is required. We’ll help you tailor your course to suit your needs, so you get to choose which activities you would prefer to do.

Let The Adventure Begin!When you arrive at the centre, you will be welcomed by the Centre Manager and Senior Instructor who are there to ensure that you have the most enjoyable stay. They will go through health and safety and site information to ensure your group are aware of site rules. Each activity group (maximum of 12 per group) will have their own dedicated instructor for the duration of their stay. This enables the students to build a great rapport with their instructor giving them the confidence to reach their full potential.

Price Promise We will not be beaten on price when comparing a like for like stay!

● Full board accommodation● Full activity programme ● Full holiday insurance● 1:8 free places for accompanying adults● Activity group size maximum 1:12● One dedicated, multi-trained instructor per

activity group for the duration of your course where applicable

● Use of all equipment ● Evening entertainment programme● Achievement certificates● Free preview visit for the Party Leader -

including single overnight accommodation for up to 2 people if appropriate

● Party Leader concessions - 25% discount on student price for the partner and up to 2 of the Party Leaders’ students

● Twins receive 25% discount each on the same trip (minimum party size of 30 full paying)

● Transport to off-site activity locations (where applicable)

● Financial security - we are fully bonded members of FTO, which guarantees complete financial protection of all monies paid to Travel Class Ltd.

● Easy payment plan● Price Promise● Additional free places for

carers on a 1:4 free place ratio - if members of your group have specific requirements, please contact our Schools Advisors to discuss your individual or group needs (evidence required)

How to Book…What’s included?


29


Rosina Haines JCA Customer Services Tour Co-Ordinator

As soon as I finished my Educational studies all I wanted to do was travel, so the week I finished university I was on a plane jetting off to Thailand and I was lucky enough to travel around a few countries in South East Asia. When I returned to England I knew I had been bitten by the travelling bug so I applied to work for TUI Travel as an overseas holiday advisor where I was selected to work in Lanzarote. I was ready to come home to my family/friends and to begin a ‘career’, however I knew I still wanted to work for TUI. Since 2012 I have since been working for JCA and I enjoy knowing that I am helping to create unforgettable memories for children on their residential trips around the U.K.

Favourite JCA Activity: Being a huge movie buff my favourite JCA activity is ‘Laser maze’. Trying to negotiate your way through the laser beams, without setting off the alarms, makes me feel just like Tom Cruise in Mission Impossible.

“ The staff were extremely helpful and friendly. They met our coach and immediately jumped into action, removing bags from the coach and offering staff hot drinks. They helped the children to their rooms and explained everything we needed to know and more. An excellent welcome!! The instructors did a great job keeping us entertained through the rain; in fact all the staff were fantastic. They had an amazing attitude about their work, were very entertaining and enthusiastic. The children really enjoyed their company. We could not have asked for more! ” Upton Westlea

We have pledged to engage in an ongoing process to sustain high-quality learning outside the classroom, by demonstrating that we have met six quality indicators:

●We have a process in place to assist users to plan the learning experience effectively

●We will provide accurate information about what we are offering

●We will provide activities, experience and resources which meet learner needs

●We will review the experience and act on feedback

●We will meet the needs of the users

●We have a safety management processes in place to manage risk effectively

Our Pledge…


Learning Outside the Classroom…Every young person should experience the world beyond the classroom as an essential part of learning and personal development, whatever their age ability and circumstances.

Young people of all ages benefit from real life ‘hands on’ experiences; when they can see, hear, touch and explore the world around them and have opportunities to experience challenges and adventure. They need to realise the relationship between school experiences and the wider world. The classroom environment doesn’t always provide young people with enough of these opportunities.

Learning Outside the Classroom aims to get students and young people out and about. Experiences ranging from activity days to residential stays help motivate young people, reducing poor behaviour and truancy, while helping schools to raise attainment and meet Every Student Matters outcomes.

There is an increasing body of evidence which clearly demonstrates the benefits for young people’s learning and personal development outside the classroom. In summary, when young people learn outside the classroom, they:

● are exposed to new experiences ● learn in different ways related to their learning styles ● are motivated to learn more and feel positive about learning● become self-confident, developing self-esteem and self-awareness● work together, fostering decision-making and teamwork ● improve communication skills with peers and adults● are healthier, and their sense of well-being increases● appreciate the links between formal and informal learning

JCA are Learning Outside the Classroom quality badge holders ensuring good practice, high quality teaching and learning experiences and risk management. Our courses promote personal, social and health education by:

● allowing young people to face new challenges and overcome fears● developing coordination and mastering new skills● developing effective communication skills● adapting to new situations and environments ● solving problems and taking responsibility● encouraging discipline and self control● increasing self esteem and confidence● promoting team work● gaining independence● promoting a healthy lifestyle● developing a positive attitude towards others and balancing points of view

30

call: 01273 647230 email: [email protected] web: www.jca-adventure.co.uk 31

Safety is our top priority…Health and Safety ● All of our centres comply with Health & Safety requirements and we hold copies of their Public Liability Insurances.● Our Safety Management System has been externally inspected and verified and each member of staff is trained to the

standards depicted.● We have a formalised Emergency Procedures Plan, of which all staff have received training, and in the unlikely event of a serious

emergency we have the support of the TUI Crisis Management Team.● Our instructors carry a First-Aid Kit on all activity sessions and hold the Emergency First aid at work certificate.

In addition to this, a senior member of staff at each centre holds the First Aid at Work qualification. ● Daily safety and equipment checks are conducted and recorded at all of our centres.● We have carried out thorough Risk Assessments for all activities, and generic documents are available to download

via our website.● Any accidents or near misses are recorded and analysed and corrective action is taken to ensure that they are avoided

in the future.Security● The accommodation styles might vary but the emphasis on security does not. Our operating systems at each centre ensure

that we meet the highest standards of security. Some of these measures include:

Fire Drill A walk through fire-drill is held on your first day, you will be notified of time and assembly point.

Fire Safety All of our centres comply with UK standards.

SecurityA member of JCA staff is on call 24 hours a day. In the evenings Senior Staff are on duty until 10.30pm. In addition to this at selected sites Porters patrol the grounds throughout the night from 10.30pm to 7.30am

JCA Staff All staff wear a JCA uniform and a name badge with photograph.

Visitors All visitors are required to sign the visitor book upon arrival and wear a visitor badge.

● In addition to these, the majority of our centres have clearly defined perimeters with security barriers and some operate CCTV security.

● We will be happy to provide full details of your chosen centre.

Governing Bodies and AccreditationWe acknowledge the roles of a range of regulatory and advisory bodies and we strive to exceed the standards defined by BAPA, AALS, HSE, DFES and a range of sporting National Governing Bodies.

Why is a Residential Course so important to our school?In addition to covering several key aspects of the National Curriculum, a visit to a JCA centre provides your group with a brand new learning environment to build confidence and develop independence. Your group will experience challenging and exciting adventures in a safe and secure setting that will encourage team building and most of all, FUN! Learning outside the Classroom is widely recognised and supported by all the leading political parties and is demonstrated through recent investment.

“School trips are an integral part of school life… Teachers and students gain immensely from such trips, not only do they have a high educational content, but they allow teachers and students to get to know each other better in a different environment from the classroom”, National Union of Teachers.

How do you compare to your competitors?JCA is one of a select few UK Schools Activity Companies to provide you with one dedicated instructor per activity group for the duration of your stay. This enables the instructors to understand the strengths, limitations and personalities of each individual and helps them reach their full potential through this trust and rapport. We are confident that our prices are the most competitive, our packages are inclusive of full holiday insurance and we always offer 1:8 free places for accompanying adults. We won’t be beaten on price! (With the exception of any special offers).

We have always travelled with another company and would like to change but I am not sure I can cope with all the paperwork?We make it easy! We can send you our Safety Management Policy and Risk Assessments and will even complete your EV form for you. It is likely that we are already approved by your Local Authority as we have been working with schools from

their area for years. Our staff have attended the Education Visits coordinator course, so they understand what is required when you are booking a trip. We encourage Party Leaders who are not familiar with the JCA experience to join us on our preview visit events to meet the team and other teachers. These events provide you with the ideal opportunity to view the centre and surroundings and ask our staff any questions.

Our school is on a tight budget, how can you help?All of our prices are extremely competitive and our packages have been designed to suit everyone’s needs. If your school is on a tight budget you can take advantage of our off-peak dates and tailored durations, including part weeks and weekends.

We are unable to book anything yet as we don’t know our exact group size?We make it easy; you can secure your preferred centre and dates with a non-refundable holding deposit of only £20 per person (+VAT). Holding Deposits will be taken to represent your maximum group size.

Are your centres and activities accredited?All of our centres and activities operate to the highest safety standards and we continually monitor, assess and develop our procedures to ensure that those standards are consistently maintained. We conform to several National Governing Bodies’ Codes of Practice and always strive to exceed their standards.

What specialist equipment do you provide?Helmets and buoyancy aids are supplied and must be worn as directed by our staff. Wetsuits are also provided where applicable. Specialist equipment for all our activities is supplied free of charge.

Frequently asked questions…


Is our group insured or do we need to organise separate insurance?Fully comprehensive insurance is always included free of charge in our prices. It covers each child and adult from the moment your booking is confirmed until you return back to school after your trip, including travel and all our activities. A detailed policy document for your reference is available at: www.condoverhall.com

Do you cater for children with specific needs?Absolutely! We are dedicated to providing every young person with the opportunity to enjoy the JCA experience. Many special needs children and groups travel with us every year, as most of our activities can be adapted to suit the needs of the individual child. We will be happy to discuss your specific requirements at the time of booking.

How will our school be split into individual activity groups?We have a unique policy of one dedicated multi-trained instructor per activity group for the duration of your stay. The maximum number of students per activity group is 12 - you will decide how the group is split.

Do we keep our instructors all week?Your instructors will stay with your groups throughout your course, although there may be some cases where you will have another instructor for a specialist activity session such as water sports.

How many free places do we get and how many adults can we bring?For every 8 students, you are entitled to one free adult place. We do not insist that you take up this allocation, however you will need to take an adequate number of adults to supervise your group on a ‘in loco parentis’ basis. You are welcome to bring additional adults at a supplementary charge.

What happens in the evenings?Our team of instructors will ensure that every evening is packed with fun activities to make every day memorable, and send the children to bed with that wonderfully content feeling of tiredness and happiness combined. A duty instructor will then be on call throughout the night.

We would like to visit local attractions during our stay, is this possible?Yes! Our Activity and Education course offers groups the opportunity to visit some of the wonderful local attractions. We will be happy to organise a full or part programme for your group. We will also gladly help you arrange excursions from any of our centres for you if require, however, as we are not part of TOMS, we cannot arrange your transport.

What happens if it rains?Most activities can continue in wet weather and extra time will be allocated for everyone to dry off properly. If the weather is extreme and activities cannot take place, the Activity Manager will implement the centres’ Wet Weather Plan.

Can your staff administer first aid and medication?All of our instructors are First-Aid trained, however it is the responsibility of the accompanying adults to administer any medication that is required or prescribed.

What happens in an emergency?All of our staff are trained to deal with issues in a fast and efficient manner. A member of our on-site staff will be on duty 24 hours at day throughout your stay. There is a mobile phone available at each centre in the unlikely event of an emergency.

Frequently asked questions…

call: 01273 647230 email: [email protected] web: www.jca-adventure.co.uk 33


A - Booking Confirmation 1. All bookings are made with Travel Class Ltd. (the company) the

registered office of which is Tui Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL.

2. Travel Class Ltd is a member of ABTA with membership number V7530. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection. These booking conditions and this brochure comply with their code of conduct for tour operators.

3. In order to ensure that the monies you pay are protected we will issue a booking confirmation showing the details of the services that you have booked including the dates, centre, numbers travelling, price and the amount of money to be paid and already received. You should check these details carefully and contact us immediately if you have any queries.

4. A contract will only exist when the company has received and acknowledged in writing by means of confirmation of booking, with the appropriate deposit payment. A signed Booking Form should also be included.

5. The Booking Form must be signed by a person who is authorised by all members of the party (or by their parent/guardian if they are under 18) to act on their behalf. The person who signs the booking form must ensure that all members of the party are aware of these booking conditions and agree to be bound by them.

6. No additions, alterations, amendments, promises or deletions may be made regarding these booking conditions, except by a director of the company in writing and signed by a director.

B - Booking Payments1. A Provisional booking will be held for 28 days, unless agreed

otherwise by the Head of Sales.2. Payments will be requested in instalments and the final balance

will be due 10 weeks prior to your departure. The number of instalments will depend on how close to your departure date your booking is confirmed. The minimum will be 1 and the maximum will be 3.

Payments are normally based on the following:

Deposit First Interim Balance

Mon to Wed £25 £35 10 weeks before travel

Wed to Fri £25 £35 10 weeks before travel

Mon to Fri £40 £60 10 weeks before travel

3. The company reserves the right to cancel any booking, and apply cancellation charges, if payments are not received as requested.

4. For reservations with a low cost per person, then the payment schedule shall be reduced to 1 or 2 payments dependant on the value of the booking. A 2.5% credit card fee will be applied to the total value of an invoice if payment is made by credit card.

For all bookings;1. A First Deposit will be due based on your group size. In the event of

a cancellation once payment has been received, the deposit can be transferred to another student, but if there is no replacement then the First deposits are non-refundable.

2. An Interim invoice will be sent upon receipt of your First Deposit with payment due 8 weeks after the date of issue. In the event of a cancellation, the First Deposit and Interim payment can be transferred to another student, but if there is no replacement then the First deposits and Interim payments are non-refundable.

3. The Final Invoice will be sent fourteen weeks before departure. The Final Balance payment must be received no later than ten weeks before departure.

4. Supplementary Invoices will be raised for any agreed increases in party size at any stage after the issue of the First Deposit Invoice. These must be settled in accordance with the due date on the Invoice.

Bookings made within 15 weeks of the departure date;1. The time scale within which payment must be received will be

discussed at the time the provisional booking is made and will depend on how close to your departure date the booking is confirmed. If the payment required to confirm the booking is not received by the agreed deadline then the provisional booking will be cancelled.

TRAVEL WILL NOT BE PERMITTED IF ANY PAYMENTS DUE ARE OUTSTANDING. Netball WeekendsThe following booking conditions apply for external bookings for Netball weekends.Where the booking is made more than 84 days (12 weeks) before the start of the event, a holding deposit of £25pp (plus VAT) is due based on the expected number of attendees. An invoice for the final balance will be raised 84 days (12 weeks) before the start of the event and will be due for payment 70 days (10 weeks) before the start of the event.Where the booking is made less than 84 days (12 weeks) before the start of the event, a final balance invoice will be raised for the full amount and payment is due 70 days (10 weeks) before the start of the event.C - Pricing Policy 1. The price of your course is subject to surcharges on governmental

action. Even in this case, we will absorb an amount equivalent to 2% of the course price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.

2. If this means paying more than 20% on the course price, you will be entitled to cancel your course with a full refund of all money paid, except for any premium paid to us for course insurance and amendment charges. Should you decide to cancel because of this you must do so within 14 days from the issue date printed on the invoice.

3. The company reserves the right to levy a charge at its discretion if the booking payment plan is not adhered to. (£5 per person for each weeks delay in receipt of payment).

4. The prices and information printed in this brochure are correct at the time of publication. We reserve the right to increase or reduce these prices or alter any offers or information at any time after publication and in any subsequent editions of the brochure.

5. Clients will be advised of any changes to date at the time of booking.

D - Alteration to a Confirmed Booking by the Party Leader1. Subject to availability, the company will accept additional

numbers provided the same deposits are paid as those already paid by the rest of the party.

2. Should the Party Leader wish to substitute the names of party members prior to the issuing of timetables and rooming details, the company must receive notification immediately in writing.

3. If timetables and rooming details have been issued, substitutions can be made as long as we are informed in writing no less than two weeks before departure date. If such change occurs, an amendment fee of £10 per person will be charged to cover our administration cost.

E - Alteration to a Confirmed Booking by the Company1. If the company has to make a material alteration to a course after

the final balance has been paid, the company will ensure that the client is offered an alternative similar course or a complete refund, and receives suitable compensation. A material alteration means: a significant change of Activity Centre; a change of accommodation to that of a lower category and/or price; a change of journey time imposing substantial inconvenience on clients or involving a reduction in time spent at the centre which is significant in relation to the length of the course. Compensation relates to the number of days prior to departure date.

Compensation per paying person: More than 56 days - £0 55 - 29 days - £528 - 15 days - £7 14 days or less - £10

These payments will not be made if the charges are due to “Force

Majeure” or industrial action.F - Cancellation or Changes made by the Party LeaderNotice of cancellation or changes must be made in writing by email to [email protected] you cancel by telephone the company must receive a confirmation in writing from the party leader who signed the booking form within 48 hours. Cancellation charges will be made on the following basis:

When notification received in writing

Cancellation charge per paying person

Upon receipt of the First Deposit payment

All monies paid for the individual

After due date of the Interim Deposit invoice

All monies due for the individual

69 - 29 days prior to departure60% of total trip cost for the individual

28 - 15 days prior to departure80% of total trip cost for the individual

14 - Departure day100% of total trip cost for the individual

11. Your insurance premium is included in the price of your course. If your cancellation falls within the terms of the policy, you may make a claim on it. In any event, the insurance premiums are not refundable.

2. If any cancellation reduces the total number of paying persons to below the minimum number required for a particular course, we reserve the right to alter the course price and/or concessionary price (or concession) accordingly for all remaining paying group members.

3. If the Party Leader wishes to make an amendment or alteration to the confirmed booking details, we will do our best to meet the request. If the changes requested involve a major alteration to the confirmed booking, for example a change of centre, accommodation or departure date we reserve the right to treat the change as a cancellation and to apply cancellation charges as set out above and to treat the amended arrangements as a new booking.

4. Any minor changes, for example a change in meal arrangements, etc. will incur a charge of £10 per party to cover our administration costs.

NETBALL WEEKENDSCancellation charges will be made on the following basis:When notification received in writingCancellation charge per paying person• Upon receipt of the First Deposit payment: All monies paid for the

individual• 69 - 29 days prior to departure: 60% of total trip cost for the individual• 28 - 15 days prior to departure: 80% of total trip cost for the individual• 14 - Departure day: 100% of total trip cost for the individualG - Cancellation by the Company1. Although we will do our best to provide residential activity courses

as shown in this brochure, there might be occasions, because of change in circumstances beyond our control, when we have to make changes to or cancel holidays both before and after the party leader has booked. We reserve the right to make such changes at our absolute discretion. Most changes, if necessary, will be minor.

2. Occasionally, we will have to make a significant change to a confirmed booking, in which case we will advise you as soon as possible. If such a change occurs, we will provide you with a choice of (a) accepting the change; (b) purchasing another course from us if available (and paying the extra cost or receive a refund in respect of any price difference), or (c) receiving a full refund of all the monies paid. If we are forced to make significant change, we

34


will pay you compensation on the scale set out in E. above (except where the significant change or cancellation is made as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care which includes, but is not limited to, events listed below under “Force Majeure”).

3. Please note that no compensation is payable regarding a minor change and in all cases we do not accept responsibilities for any cost incurred as a result of any change. Please note that if your Final Balance is not paid by the correct date for any reason you will not be entitled to compensation.

4. “Force Majeure” means circumstances such as war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions and all similar events outside our control. In these circumstances, we cannot offer compensation or refund, for any cost incurred by you where the company is forced to cancel, delay, curtail or change your holiday in any way, or where the performance or prompt performance of our contract with you is prevented or affected.

H - Our Liability1. The company accepts responsibility for the service which it provides.

Many services included in your overall course provision such as the services provided by the site, coach companies or other transport operators are provided and performed by organisations over whom Travel Class has no direct control. However, the company accepts responsibility for providing all the various parts of your trip to a reasonable standard and the company has done its best to ensure that the services provided by its various suppliers are efficiently supplied and are of a reasonable standard. The company accepts the responsibility for acts and/or omissions of its employees, agents, subcontractors and suppliers provided they were at the time acting within the scope of or in the course of their employment agency or contract of supply. This acceptance of liability does not apply where the term and definition of “Force Majeure” as defined in these conditions occurs. In all cases where personal injury, illness or death occurs, the companies liability is limited to the trip price (excluding insurance premiums and any alteration/amendment charges) of the person(s) affected in total.

2. The company also accepts responsibility for the death, injury or illness of any member of the party which occurs as a result of failure to perform or improper performance of any part of our contract with you by any of the companies employees, agents or subcontractors, provided they were at the time acting within the scope of or in the course of their employment, agency or contract of supply, with the exception that the failure to perform or improper performance was due to your own acts and/or omissions, or those of any third party not connected with the provision of your trip arrangements and which were unforeseeable and unavoidable, or an event which either ourselves or the suppliers of the service(s) could not have foreseen or forestalled even with all due care. As far as sea carriage is concerned the companies liability is limited as if we were carriers within the appropriate national convention. Our acceptance of this liability is conditional upon your notifying us in writing within 28 days of your return from your trip, and where any payment is made to you or a member of your party by us or our insurers, we reserve the right to claim against any third party responsible. It is also a condition that the person(s) in receipt of such payment will assign to ourselves or our insurers any rights they may have to claim against any third party.

3. You must also agree to give ourselves or our insurers your full co-operation.

4. Should you or any member of your party suffer illness, injury or death during the period of your trip by misadventure arising from any activity which does not form part of the services we are contracted to provide, we shall do our best at our absolute discretion to give assistance, guidance and financial assistance, where appropriate, up to a limit per booking of £5,000 cost to ourselves.

5. Under the terms of your insurance, all the members of your party are

covered for medical expenses, medical emergency service and legal expenses cover. If any costs incurred by the company in providing you with the aforementioned financial assistance are for insured risks or in the event of a successful claim against a third party, the company reserves the right to recover costs from the party member concerned.

I - Complaints Procedure1. If there is a problem during the course, the party leader should speak

immediately to the Centre Manager who will probably be able to resolve it.

2. If the problem cannot be resolved at the Activity Centre during the course, the Party Leader should write to the company with full details on his/her return within seven days.

3. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.

4. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customers in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims, which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

J - The Party Leader’s Responsibility1. The Party Leader should ensure that all party members observe all

laws and customs at all times. 2. The Party Leader is in loco parentis and should at all times be

responsible for the party’s welfare and the good behaviour of the party towards property and other people and to ensure that party members should be acting reasonably at all times. He/she should ensure that any damage caused by any member of his/her party is paid for immediately at the centre. He/she should ensure adequate supervision of party members at all times.

3. The company reserves the right in its absolute discretion to cancel a course at any time should the representative of the company or member of the senior management of the company or other agent/supplier/carrier/owner or manager of the Centres or accommodations or other person in authority consider that the behaviour of the party is unacceptable. The responsibility of the company for the party and its expenses will then end. No compensation payments will be considered. Full cancellation charges will be applied and no refund will be given. Furthermore, we will not be responsible for any cost incurred as a result.

K - Summary of Policy CoverAs we are an appointed representative of Fogg Travel Insurance Services Limited, who, with, Insurers Union Reisversicherung AG (URV), who are authorised and regulated by the Financial Services Authority (FSA), we are able to offer you travel insurance covered tailored for JCA courses. A summary of cover Is provided below, and the full insurance policy can be viewed and printed online in the secure Party leader Area on www.jca-adventure.co.uk. All insurance documentation will be sent out to the Party Leader.

A. PRE-TRAVEL POLICY

Policy Section Maximum Benefit Excesses

1. Cancellation up to £3,000 £25

Loss of deposit up to £3,000 £10

B. TRAVEL POLICY

Policy Section Maximum Benefit Excesses

1. Departure delay up to £100 Nil

Delay abandonment up to £3,000 £25

Delayed arrival up to £100 Nil

Missed departure up to £500 Nil

2. Personal possessions up to £1,000 £25

Single article limit up to £200

Valuable limit up to £200

Delayed possessions up to £100 Nil

3. Personal money up to £200 £25

Party leader up to £1,000 £25

Cash limit up to £200

4. Emergency medical expenses up to £5,000,000 £25*

United Kingdom limit up to £10,000

Hospital benefit up to £300 Nil

5. Curtailment up to £3,000 £25

6. Personal liability up to £2,000,000 £25**

7. Organisers liability up to £5,000,000 £100

8. Personal accident up to £25,000*** Nil

9. Legal advice and expenses up to £5,000 £100

*Nil excess for persons aged under 18 years. **Increased to £100 in respect of rented property damage only. ***Please see personal accident section for details of amount of payment. Your policy does not provide cover for re-occurring or pre-existing health conditions. If an insured-person over 16 travelling anywhere, or an Insured-person under 16 travelling outside the United Kingdom has ever had a heart or circulatory related problem, a stroke, cancer, any health problems, diabetes, any psychological conditions, or any other health condition which has been treated in hospital or has been referred to a specialist in the last 2 years you should phone our Medical Referral Helpline quoting JUNIOR CHOICE ADVENTURE on 0845 1300 198 to see if cover is available. We will confirm any special terms in writing. You should also tell us if your health or medication changes between buying this policy and travelling. You must tell us if you have a close relative whose health may make it necessary for you to cancel or cut short your trip. Please telephone our Medical Referral Helpline quoting JUNIOR CHOICE ADVENTURE on 0845 1300 198 with details to see what cover is available. L - Brochure AccuracyThe company has endeavoured to provide accurate information in the brochure at publication. However there may be circumstances out of the Company’s control where certain facilities are unavailable or out of operation. The company cannot foresee such circumstances but will make Party Leaders aware of any changes necessary in arrangements as soon as is possible. This contract is subject to the exclusive jurisdiction of the Courts of England. Please note that all programmes are samples only and some photographs are general activity shots. JCA reserves the right to change any activity at its discretion. Water sports will generally commence mid April; weather permitting and outdoor pools are usually open from mid-May. Please note that all points covered in the ‘Frequently Asked Questions’ section of this brochure also form part of these Booking Conditions. All bookings are subject to these Booking Conditions.All quotes stated in this brochure are based on feedback from real schools at centres currently operated.

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JCA are Learning Outside the Classroom Quality Badge holders ensuring good practice, high quality teaching and learning experiences and risk management. Please see our website for more information.

Travel Class Head Office: Olivier House, 18 Marine Parade, Brighton BN2 1TL.

Travel Class Limited Registered in England No 2969802. JCA Adventure is a trading name of Travel Class Limited, a member of the TUI Travel PLC Group of Companies. Registered office: TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL

call: 01273 647230 email: [email protected] or: www.jca-adventure.co.uk

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Condover Hall - Shropshire

Mill Rythe - Hampshire

Rookesbury Park - Fareham

Croft Farm - Gloucestershire

For more information…

Family Adventure HolidaysWhy not bond as a family at Condover Hall, Shropshire, where you can enjoy a wide range of exciting activities. From high ropes to low ropes, abseiling to archery, laser maze rooms to lots more, we guarantee this will be a memorable activity break for the whole family.

Our UK centres…For the 2015 season we have 4 UK centres, each providing an excellent base for young people to experience new and exciting challenges in a safe, fun and friendly environment.

At Condover Hall, in the heart of the beautiful Shropshire Countryside

Documents

JCA2015 Condover Hall Brochure