1

January 2010 and October 2009 Residents’ Survey findings, September 2009 BudgetConsultation findings

Community-Police Consultative Group, June 2010Mark Picksley, Senior Research and Consultation Analyst

Methodology–residents’ survey• This is the second wave of a three year programme of quarterly residents

research conducted by Ipsos MORI for Lambeth council• Data are based on a total of 760 (wave 2) and 752 (wave 1) interviews with

adults (aged 18+) and 130 (wave 2) and 129 (wave 1) interviews with youngpeople aged 11-19 years.

• The fieldwork for this survey was carried out in residents’ homes using computerassisted personal interviewing (CAPI) between 13th January–8th February 2010(wave 2) and19th October–19th November 2009 (wave 1)

• Interviews were conducted at randomly selected sampling points (43 in wave 2)across the borough. Interviewers are issued with a list of addresses in theselected area and required to achieve a target number of interviews, fulfilling setdemographic quotas. They are required to leave a minimum number of threehouseholds between calls, and to include evening and weekend visits.

• The adult quotas were set on gender, age, work status and ethnicity, with an agequota set for young people. Data are weighted to gender, age, work status andethnicity for adults and to age, ethnicity and gender for young people

2

Sample Profile -residents’ survey wave 2

Final results werecorrected by weightingto set quotas

4345753Not working full-time3264347Working full-time

17Other41Asian1973635Black34Mixed4626365White

158172155+309503835-54

79214

3328

1030

18-2425-34

3965549Women3644551Men

Achieved(Nos)

Achieved(%)

Set quota(%)

Quotas set based on:

Gender - ONS 2007 estimates; Age - ONS 2007 estimates; Working status–ONS Labour Force Survey 2008; Ethnicity - 2005 Census mid-year estimates

Methodology–budget consultation• Budget Consultation data are based on a total of 505 interviews with adults

(aged 18+) conducted by OPM for Lambeth Council• The fieldwork for this survey was carried out in residents’ homes in

September 2009• Recruitment to the survey was based around a quota sample for each ward

in the borough. Each ward sample was based on the population size andits demographic profile, taking into account age, ethnicity, gender andhousing tenure, based on 2001 census data

• The data was not weighted

3

Sample profile–budget consultation survey

157177341316

31367261

283613193

Rent from councilOwner occupierRent from HA/TrustRent private landlordOther

310351252715

6172553

6252652

WhiteMixedBlackAsianOther

21612012049

43242410

45222112

18-3435-4445-6465+

245260

4952

4951

MenWomen

Achieved(Nos)

Sample profile(%)

Areaprofile

(%)

Quotas set based on Census 2001 data

Putting the data in context• This is perceptions data–and may not reflect the reality of the services

provided, or their actual performance• However, perceptions do matter, especially as Lambeth Council pledges to

put our customers at the heart of what we do in our corporate plan, and thenew Duty to involve means that local authorities have a legal obligation tounderstand the needs of our communities

• This presentation focuses on the Wave 2 Residents’ surveys of adults andyoung people. However, it also draws on historic residents’ survey data, the2009/10 and 2010/11 Budget consultation, and the 2008/09 Place surveywhere appropriate

• The Place Survey is a postal self completion survey. The response rate inLambeth is low and central government have said they can only have limitedconfidence in the data. As respondents are self-selecting only the mostmotivated residents, who are often more negative, are likely to respond.There are also issues around accessibility, although the survey is availablein other languages it remains a written survey so residents who have literacyissues (in any language) are much less likely to respond

4

What are Lambeth residents’ concerned about?

46

25

19

18

18

18

18

17

12

11

11

10

9

8

7

Crime

Level of council tax

Lack of jobs

Litter/dirt on streets

Traffic congestion

Lack of affordable housing

Not enough being done for young people

Standard of education

Pollution

Rising prices

Lack of recreational facilities

Health Service

Not enough being done for elderly

Public transport

Number of homeless people

Concerns stable since Jan 09, crime still number onebut in line with inner London

Q2 Which three of these are you personally most concerned about?

+2

+6*

-6*

-5*

-1

-1

-1

+1

0

+3

+4*

-5*

-1

-3

-3

Residents’ survey wave 1& wave 2 combined Base: All respondents (1,540). Note the inner London comparison data is based on aquestion with a split code “Not enough being done for young people” (240) and “Rising prices/interest rates” (246)

Change fromJan 2009

Diff toinner London

-3

-3

-3

0

+1

0

-2

+2

0

-3

+1

-1

-1

+3

-3

5

39

36

33

26

25

13

13

11

10

8

5

4

1

6

Young people worry most about exams, then crimeYP8. Which, if any, of the following things do you worry about the most?

Residents’ survey 09/10 w1&2 (259)Base: All respondents aged 11-19 years (259).

ExamsCrime

My futureSchool work

MoneyMy parents or family

Being healthyGetting into trouble

Being bulliedFriendships/ fitting in

Girlfriends/ boyfriends/ sexMy body

Something elseNone of these

On all measures concern about crime has declined over time

5459

45 47

75

6867

58

42

29

49

616263

50

5961

20

30

40

50

60

70

80

2003 2005 2006 2007 2009(Jan)

2009(Oct)

2010(Jan)

%sa

ying

good

toex

celle

nt

Residents' surveyPlace survey - important in making area a good placePlace survey - most needs improvingYoung people

Base: All respondents

6

Satisfaction with partnership work to dealwith crime and ASB

NI27: Four in ten agree the police and partners seekpeople’s views about ASB and crime

Q16 How much do you agree or disagree that the police and other local public servicesseek people’s views about these issues (ASB and crime) in your local area?

32%23%

6% 7%10%

22%

Strongly agree

Tend toagree

Tend todisagree

Strongly disagree Comparative dataPlace surveyLambeth (NI27) 23%Inner London 29%

Base: All respondents (760 adults w2 residents’ survey, 1,726 Place survey)

Neitheragree nordisagree

Residents’ survey shows residents to be more positive about how the police and public services seekpeople’s views about ASB and crime than the Place

Survey–likely due to different methodology

39%

Don’t know

7

NI21: Less residents than in October 2009 think the policeand partners are successfully dealing with ASB and crimeQ17 How much would you agree that the police and other local public services are

successfully dealing with these issues (ASB and crime) in your local area?

37%16%

8% 5%5%

30%

Strongly agree

Tend toagree

Tend todisagree

Strongly disagreeComparative dataResidents’ surveyOctober 2009 51%Place surveyLambeth (NI21) 25.3%Inner London 29%London 29%

Neitheragree nordisagree

42%

Don’t know

Base: All valid respondents (758 adults w2 residents’ survey, 1,579 Place survey)

Residents’ survey shows residents to be more positive about how the police andpublic services are dealing with ASB andcrime than the Place Survey–likely due

to different methodology

Two thirds of young people agree that the police would take acrime against them seriously and would trust the police todeal with them fairly

34

19

17

10 6

4

1

1

33

31

31

13

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don’t know

Residents’ survey young people Jan 2010 , Base: All respondents (129).

YP17: I am now going to read out some statements about crime. For each one, could you please tell me towhat extent you agree or disagree with each?

%

If I was a victim of crime, I amconfident that the police wouldtake it seriously

If I was suspected of a crime, Iwould trust the police to dealwith me fairly

64%

65%

8

Perceptions of anti-social behaviour (ASB),drugs, and feelings of safety

Perceptions of all aspects of ASB have improved since 2007,drug use and dealing is perceived to be the biggest problem

44

36

32

28

32

17

8

57

51

47

47

39

22

13

2009

2007

-13*

-15*

-19*

-7*

Base: All respondents Jan 2010 (760)* Bases vary

People using or dealing drugs

Teenagers hanging round onthe streets

Rubbish and litter lying around

Vandalism, graffiti and otherdeliberate damage to property

People being drunk or rowdy inpublic places

Noisy neighbours and loudparties

Abandoned or burnt out cars

Diff to2007

Diff toPlace 09

-15*

-5*

-5*

-7*

-12*

-14*

-11*

-16*

-4*

-9*

NI17 calculationJan 2010 Res Survey 21% Oct 08 Place Survey 29%

NI17, the combined measure of ASB is calculated by allocating scores to the responses to q24 whereby:0 = Not a problem at all, 1 = Not a very big problem, 2 = Fairly big problem, 3 = Very big problem. A totalscore for each respondent is calculated based on the responses to the seven questions.The maximum possible score is 21. High perception of ASB is a score of 11 or above.

9

86% of young people feel safe during the day and halffeel safe after dark, in line with adult safety perceptions

36

9

21

5 1

14

33

13

53

16

Very safe Fairly safe Neither safe nor unsafe Fairly unsafe Very unsafe

Residents’ survey young people Jan 2010 , Base: All respondents (129).

%

YP18&19: Generally speaking, how safe or unsafe do you feel whenoutside in the area where you live….

During the day

6%

30%

86%

49%

After dark

Differenceto adults

-4%

-5%

Adults feel safer during the day and after darkcompared to two years ago

83 80

90

5045

54

20

30

40

50

60

70

80

90

100

2005 2007 2009 (Oct)

Feel safe during the day Feel safe after dark

Q33 Generally speaking, how safe or unsafe do you feel when outside in the area whereyou live during the day?

Q34 Generally speaking, how safe or unsafe do you feel when outside in the area whereyou live after dark?

Base: All respondents, (752 adults Oct residents’ survey, 1,726 Place survey)

*

**

Place surveyFeel safe during day 83%Feel safe after dark 41%

10

Perceptions and experience of crime

12 102

2017

34 43

15

12 13

4

18

%

Increased a lotIncreased a littleStayed the sameDecreased a littleDecreased a lotDon't know

More feel the level of crime has stayed the samethan in January 2009

Budget consultation 2010-2011 - Q3) How do you think the level of crime and disorder inLambeth has changed over the last 12 months?

Residents’ survey Jan 2009 - Q10a) How much would you say the crime rate has changedsince two years ago. In this area, would you say that there is …?

Budget consultation 2010-2011, Base: All (505); Residents’ survey Jan 2009, Base: All (1076)

30% 28%

Residents’ survey Jan 2009

Budget consultation2010-11

11

Less people have been affected by crime in thepast 12 months

9

13

20

27

68

57

3

3

To a great extent To some extent Not at all Don't know

Budget consultation 2010-2011, Base: All (505);Budget consultation 2009-2010, Base: All (531)

Q4 To what extent has your life been affected by crime and disorder in Lambethin the past 12 months?

%

2010-2011

2009-2010

31

29

27

27

24

23

18

14

14

11

10

6

5

Residents are most likely to have been affected by burglary

Budget consultation, Base: All affected by crime 2010-2011 (147); 2009-2010 (210)

BurglaryDrug dealing

BeggingVandalism

RobberyKnife and gun crime

Street drinkingOwners of aggressive/violent dogs

Motor vehicle crimeAssault

Community tensionsHate crime

Prostitution

Q5 Which ones of the following have most affected you in Lambeth in thepast 12 months?

%+14*

+2

+9*

+3

+8

-12*

-7

+4

+1

-3

+1

+1

+1

Diff to2009-10

12

48

44

30

29

27

22

18

13

13

12

9

7

2

1

21

Young people are most likely to experience begging andstreet drinking, two in ten have no experience of crime / ASB

Residents’ survey Oct 2009 , Base: All respondents aged 11-19 years (130)

BeggingStreet drinking

Owners of aggressive/ violent dogsVandalism

Drug dealingAssault

RobberyHate crime, like racist abuse

Knife and gun crimeBurglary

Car crime like theft or vandalismCommunity tensions

OtherNone of theseDon’t know

YP59 Which, if any, of the following have you either seen or have happened to you inLambeth in the past 12 months? %

More visible policing and more activities for youth areseen to be most important to reduce crime and disorder

53

41

30

28

25

21

15

14

14

11

10

10

8

8

33

40

20

31

16

28

25

17

17

12

9

14

10

79

6

Q6 From the following list, which are the three most important things the council and itspartners should do to reduce crime and disorder?

Budget consultation 2010-2011, Base: All (505)

% 2010-11 % 2009-10

Publicise what res can do to reduce/prevent crime

More ways to report crime and disorder

Better information about crime prevention services

Better support for victims / witnesses

Community payback schemes

Better lighting

Drugs and alcohol treatment centres

Better use of CCTV

Quicker response from police and other agencies

Better parenting

Better engagement with communities

Easier access to community safety services

Tougher approach on anti-social behaviour

More activities for youth

More visible policing

1

MPS Surveys

Lambeth CPCG

1st June 2010

Date Arial 14pt

The MPS Public Attitude SurveyWhat is it?

• Since 1983

• Measuring Londoners' perceptions of policing

• By CELLO MRUK on behalf of the MPS

• Larger than the British Crime Survey (BCS)

• Same methodology as the BCS

• Results at borough level (unlike the BCS)

• 'Rolling' 12 month results, refreshed quarterly

2

The MPS Public Attitude SurveyWho's surveyed?

• Approx 20,500 interviews each year across London(c.640 in each borough)

• Interviews throughout the year

• Random selection

• Representative of the population at borough level

• Reporting is anonymous

The MPS Public Attitude SurveyHow is it done?

• MRUK uses 'Postal Address File' database

• Face to face interviews (by MRUK) at theinterviewees' convenience

• 9am-8pm, Mon-Sun, throughout the year

• Language translator service

• No MPS staff involvement

3

The MPS User Satisfaction SurveyWhat is it?

• By CELLO MRUK on behalf of the MPS

• Measuring satisfaction of crime victims

• Results at borough level

• 'Rolling' 12 month results, refreshed quarterly

The MPS User Satisfaction SurveyWho's surveyed?

• Approx 18,000 interviews each year acrossLondon (c. 550 in each borough)

• Residential Burglary, Vehicle Crime, ViolentCrime, Racist Incident & Road Traffic Collisionvictims

• Excludes DV, serious assaults, sexualoffences, over 85s & under 16s

4

The MPS User Satisfaction SurveyHow is it done?

• Telephone interviews (by MRUK) at theinterviewees' convenience

• 6-12 weeks after crime reporting

• No MPS staff involvement

The MPS Public Attitude SurveyThe findings

TackledrugsPolice major London eventsTackleguncrimePrevent terrorismVisiblepresenceRespond to emergencies promptlyTackledangerous drivingSupport victims &witnessesUnderstand issues facing communityDeal with issues facing communityReliability to be there when needed & deal with minor crimePolice listen to concerns of local peoplePolice in this area are helpful, friendly &approachableTreat everyone fairlyTeenagers NOT hanging aroundVandalism, graffiti & other deliberatedamage is NOT a problemPeople drunk or rowdy NOT a problemRubbish or litter NOT a problem

Co

nfid

ence

Effectivenessin crimeprevention & protection

Community commitment / engagement

Fair treatment

Alleviating local ASB

5

The MPS Public Attitude SurveyThe findings

Allevia t inglocal ASB

Effe ct ive ness inde a ling w ithcrim e

Fa irtre atm ent

Engagem entw ith thecomm unity

All fourcom ponents

The MPS Public Attitude SurveyPolice & local council dealing with crime & ASB issuesthat matter in this area

• BCS national policing confidence measure (PSA 23)

• Lambeth 6th highest of London boroughs

• Overall decline since high in 2008

• Recent improvement to 62% (London average 46%)

0%10%20%30%40%50%60%70%80%90%

100%

Jul 07-Jun 08

Oct 07 -Sept 08

Jan 08 -Dec 08

Apr 08 -Mar 09

Jul 08 -Jun 09

Oct 08 -Sept 09

Jan 09 -Dec 09

Apr 09 -Mar 10

6

The MPS Public Attitude SurveyPerceptions –crime level

The MPS Public Attitude SurveyPerceptions –ASB

7

The MPS Public Attitude SurveyPerceptions –Safety

The MPS User Satisfaction SurveyThe findings

Minimal waiting timePersonal profile: Prompt serviceFemale Timely arrivalNot black or mixed race Informed & updatedOlderHigh opinion of policeBorn in UKLess deprived area Informed about processes

Incident specific, practical helpContact details givenVictim updated & informed

Incident profile: Suspect arrested/chargedNot repeat victimNo hate motivations Fair treatment:Appropriate contact method Incident taken seriously

Reassurance providedClear communication

Ove

rall

satis

fact

ion

Timeliness during contact,response & follow up:

Cha

ract

eris

tics

Effective contact, response &follow up:

Activitiesby police

Behaviourof police

8

The MPS User Satisfaction SurveyOverall satisfaction levels

APACS 1.1 : Satisfaction with overall service received - BOCU APACS 1.1 : Satisfaction with overall service received - MPS

Base : Excludes don't know, homophobic incidents & racist incidents Base : Excludes don't know, homophobic incidents & racist incidentsNB: Figures are weighted. NB: Figures are weighted.

BOCU % Satisfied BASEConfidence

Interval MPS % Satisfied BASEConfidence

Interval

Q13-Q16 (Apr 08 - Mar 09) 72% 585 Q13-Q16 (Apr 08 - Mar 09) 78% 17943Q14-Q17 (Jul 08 - Jun 09) 74% 590 Q14-Q17 (Jul 08 - Jun 09) 77% 17941Q15-Q18 (Oct 08 - Sep 09) 74% 589 Q15-Q18 (Oct 08 - Sep 09) 78% 17872Q16-Q19 (Jan 09 - Dec 09) 74% 534 Q16-Q19 (Jan 09 - Dec 09) 78% 16416Q17-Q20 (Apr 09 - Mar 10) 77% 517 3.65% Q17-Q20 (Apr 09 - Mar 10) 78% 16252 0.64%

% of respondents satisfied (completely, very or fairly) % of respondents satisfied (completely, very or fairly)

30%

40%

50%

60%

70%

80%

90%

100%

Q13-Q16 (Apr 08- Mar 09)

Q14-Q17 (Jul 08- Jun 09)

Q15-Q18 (Oct08 - Sep 09)

Q16-Q19 (Jan09 - Dec 09)

Q17-Q20 (Apr 09- Mar 10)

30%

40%

50%

60%

70%

80%

90%

100%

Q13-Q16 (Apr 08- Mar 09)

Q14-Q17 (Jul 08- Jun 09)

Q15-Q18 (Oct 08- Sep 09)

Q16-Q19 (Jan09 - Dec 09)

Q17-Q20 (Apr 09- Mar 10)

The MPS User Satisfaction SurveyOverall satisfaction levels –white and BME

Base : Excludes don't know & homophobic incidents Base : Excludes don't know & homophobic incidentsNB: Figures are weighted. NB: Figures are weighted.

% Satisfied - % Satisfied - WHITE BME % Satisfied - % Satisfied - WHITE BMEWhite BME BASE BASE White BME BASE BASE

Q12-Q15 (Jan 08 - Dec 08) 74% 66% 393 219 Q12-Q15 (Jan 08 - Dec 08) 79% 74% 12577 6229Q13-Q16 (Apr 08 - Mar 09) 76% 70% 386 227 Q13-Q16 (Apr 08 - Mar 09) 79% 73% 12505 6282Q14-Q17 (Jul 08 - Jun 09) 74% 74% 380 229 Q14-Q17 (Jul 08 - Jun 09) 79% 74% 12457 6282

74% 74% 329 211 79% 74% 11365 565476% 75% 312 208 79% 74% 11122 5593

APACS 1.2 : White and BME satisfaction with overall service received - BOCU

Q15-Q18 (Oct 08 - Sep 09)

% of respondents satisfied (completely, very or fairly)

Q16-Q19 (Jan 09 - Dec 09)

APACS 1.2 : White and BME satisfaction with overall service received - MPS

Q15-Q18 (Oct 08 - Sep 09)Q16-Q19 (Jan 09 - Dec 09)

% of respondents satisfied (completely, very or fairly)

MPS

30%

40%

50%

60%

70%

80%

90%

100%

Q12-Q15 (Jan 08- Dec 08)

Q13-Q16 (Apr 08- Mar 09)

Q14-Q17 (Jul 08- Jun 09)

Q15-Q18 (Oct 08- Sep 09)

Q16-Q19 (Jan 09- Dec 09)

White BME

30%

40%

50%

60%

70%

80%

90%

100%

Q12-Q15 (Jan 08- Dec 08)

Q13-Q16 (Apr 08- Mar 09)

Q14-Q17 (Jul 08- Jun 09)

Q15-Q18 (Oct 08- Sep 09)

Q16-Q19 (Jan 09- Dec 09)

White BME