January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leadership Training for Area Agency on Aging of North Florida, Inc. Leadership Training

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle

Leadership Trainingfor

Area Agency on Aging of North Florida, Inc.

Leadership Trainingfor

Area Agency on Aging of North Florida, Inc.

17 January 2008

D. M. Gabrielle, Ph.D.

“Gabrielle”


Ground RulesGround Rules

1. Listen actively.

2. Seek first to understand and then to be understood.

3. Participate to the fullest of your ability.

4. Practice timely attendance including returning from breaks.

5. Turn any cell phones or pagers to the off or vibrate position.

1. Listen actively.

2. Seek first to understand and then to be understood.

3. Participate to the fullest of your ability.

4. Practice timely attendance including returning from breaks.

5. Turn any cell phones or pagers to the off or vibrate position.


Learning ObjectivesLearning ObjectivesBy the end of this training, participants should be

able to:Describe the difference between

management and leadership. Identify characteristics of a leader.Describe the traits of a servant leader.Develop a plan to instill a culture based on

trust.

By the end of this training, participants should be able to:

Describe the difference between management and leadership.

Identify characteristics of a leader.Describe the traits of a servant leader.Develop a plan to instill a culture based on

trust.


LeadershipLeadership

Leadership and learning are indispensable to each other.

John F. Kennedy

Leadership and learning are indispensable to each other.

John F. Kennedy


IcebreakerIcebreaker


Management vs. LeadershipManagement vs. Leadership

Management is doing things right; leadership is doing the right things.

- Peter F. Drucker

You manage things; you lead people.

- Grace Murray Hopper

Management is doing things right; leadership is doing the right things.

- Peter F. Drucker

You manage things; you lead people.

- Grace Murray Hopper


Leaders Who Develop OthersLeaders Who Develop Others



What are some characteristics of a good leader?

What are some characteristics of a good leader?



If your actions inspire others to dream more, learn more, do more and become more, you are a leader.

John Quincy Adams

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.

John Quincy Adams


Servant LeadershipServant Leadership

What is servant leadership?What do the critics say about it?What kinds of jobs do servant

leaders hold?What kind of authority do they have?What does it take to be a servant

leader?

What is servant leadership?What do the critics say about it?What kinds of jobs do servant

leaders hold?What kind of authority do they have?What does it take to be a servant

leader?


Robert Greenleaf Definition, 1970Robert Greenleaf Definition, 1970Wanting to serve othersNon-materialisticNot focused on power and controlFocused on growing peopleDesire to give the underprivileged a

voice and help them succeed

Wanting to serve othersNon-materialisticNot focused on power and controlFocused on growing peopleDesire to give the underprivileged a

voice and help them succeed


Larry Spears Definition, 1995Larry Spears Definition, 1995Non-hierarchicalNon-autocraticFocused on growing peopleFocused quality and caringTeamwork-orientedCommunity-orientedEthical behavior

Non-hierarchicalNon-autocraticFocused on growing peopleFocused quality and caringTeamwork-orientedCommunity-orientedEthical behavior


Mission StatementMission StatementThe mission of the Area Agency on

Aging for North Florida, Inc. is to plan, coordinate, and advocate for programs and services which promote the independence, dignity, health, and well being of seniors and caregivers.

The mission of the Area Agency on Aging for North Florida, Inc. is to plan, coordinate, and advocate for programs and services which promote the independence, dignity, health, and well being of seniors and caregivers.


Gabrielle DefinitionGabrielle DefinitionServant leaders: believe they have a higher calling devote themselves to serving the needs of others focus on meeting the needs of those they lead inspire personal growth in themselves and others listen and build a sense of community treat others as they would like to be treated.

Servant leaders: believe they have a higher calling devote themselves to serving the needs of others focus on meeting the needs of those they lead inspire personal growth in themselves and others listen and build a sense of community treat others as they would like to be treated.


Gabrielle DefinitionGabrielle DefinitionServant leadership encourages

collaboration, trust, foresight, listening, ethics, and influence.

Servant leadership encourages collaboration, trust, foresight, listening, ethics, and influence.


What Worked?What Worked?

The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, "Wrong jungle!”

Stephen Covey

The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, "Wrong jungle!”

Stephen Covey


Are you a Servant Leader?Are you a Servant Leader?

Turn to page 2 your handoutTurn to page 2 your handout


ListeningListeningListening to selfListening to others

Listening to selfListening to others


Improving Listening HabitsImproving Listening HabitsListen for ideas, emotions, and feelingsListen for what is not being saidControl your emotional reactionsOvercome personal prejudgments and

distractionsKeep an open mindListen more than you talkHear the other person out (don’t interrupt)Use open-ended questions for active listening

Listen for ideas, emotions, and feelingsListen for what is not being saidControl your emotional reactionsOvercome personal prejudgments and

distractionsKeep an open mindListen more than you talkHear the other person out (don’t interrupt)Use open-ended questions for active listening


EmpathyEmpathyServant leaders put themselves in

other people’s shoes.

Servant leaders put themselves in other people’s shoes.


IntuitionIntuition"There is something subtle

communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have."

Greenleaf, 1970

"There is something subtle communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have."

Greenleaf, 1970


AwarenessAwareness"Awareness is not a giver of solace -

it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.”

Greenleaf, 1970

"Awareness is not a giver of solace - it's just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.”

Greenleaf, 1970


PersuasionPersuasionPositional authority is not needed.Consensus building is a major part

of persuasion.

“Being in power is like being a lady. If you have to tell people you are, you aren’t.”

- Margaret Thatcher

Positional authority is not needed.Consensus building is a major part

of persuasion.

“Being in power is like being a lady. If you have to tell people you are, you aren’t.”

- Margaret Thatcher


PersuasionPersuasion

Leadership is the art of getting someone else to do something you want done because he wants to do it.

Dwight Eisenhower

Leadership is the art of getting someone else to do something you want done because he wants to do it.

Dwight Eisenhower


ConceptualizationConceptualizationServant leaders see the big picture.Servant leaders see the big picture.


Importance of PlanningImportance of PlanningPredetermine a Course of Action. Lay Out Your Goals. Adjust Your Priorities. Notify Key Personnel.

Allow Time for Acceptance.Head Into Action.Expect Problems.Always Point to the Successes.Daily Review Your Plan.

Predetermine a Course of Action. Lay Out Your Goals. Adjust Your Priorities. Notify Key Personnel.

Allow Time for Acceptance.Head Into Action.Expect Problems.Always Point to the Successes.Daily Review Your Plan.


InfluenceInfluence”Job titles don't have much value

when it comes to leading. True leadership cannot be awarded, appointed or assigned. It comes only from influence and that can't be mandated.”- John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998

”Job titles don't have much value when it comes to leading. True leadership cannot be awarded, appointed or assigned. It comes only from influence and that can't be mandated.”- John C. Maxwell, 21 Irrefutable Laws of Leadership, 1998


StewardshipStewardshipSeeing greater good of societyUsing and developing talents of

members of an organization.

Passing on the plentyTerry Redding, October 2006

Seeing greater good of societyUsing and developing talents of

members of an organization.

Passing on the plentyTerry Redding, October 2006


ContemplationContemplationReflection and contemplation to

learn from the experience and better see the road ahead.

Reflection and contemplation to learn from the experience and better see the road ahead.


ReflectionReflectionHow do you use reflection? How do you use reflection?


CollaborationCollaborationWork together with people inside

and outside an organization Not focused on power but instead on

greater good by bringing diverse people together

Work together with people inside and outside an organization

Not focused on power but instead on greater good by bringing diverse people together


TrustTrustValue-focused, encouraging

openness and trust

Value-focused, encouraging openness and trust


CommunityCommunityBuild community with and outside of

an organization

Build community with and outside of an organization


EmpowermentEmpowerment You can buy someone’s time, you can buy

someone’s physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour or day. But you cannot buy enthusiasm; you cannot buy initiative, you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls. You have to earn these things.

Clarence Francis

You can buy someone’s time, you can buy someone’s physical presence at a given place; you can even buy a measured number of skilled muscular motions per hour or day. But you cannot buy enthusiasm; you cannot buy initiative, you cannot buy loyalty; you cannot buy devotion of hearts, minds, and souls. You have to earn these things.

Clarence Francis


TeamworkTeamworkWe would rather have one man or

woman working with us than three merely working for us.

F.W. Woolworth

We would rather have one man or woman working with us than three merely working for us.

F.W. Woolworth


SuccessSuccessComing together is a beginning,

keeping together is progress, and working together is success.

Henry Ford

Coming together is a beginning, keeping together is progress, and working together is success.

Henry Ford


Questions?Questions?


Contact InformationContact InformationDr. D. M. Gabrielle

[email protected]

850-321-8222

Dr. D. M. [email protected]

850-321-8222

Documents

January 2008 Area Agency on Aging TCC Corporate Solutions- Gabrielle Leadership Training for Area Agency on Aging of North Florida, Inc. Leadership Training