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January 17, 2005
Brinley FranklinVice Provost, University Libraries
University of Connecticut Libraries
LibQual+™ Management Information
LibQual+™ General Satisfaction Summary
•Perceived service met or exceeded minimum expectations for all user groups
combined on all 22 questions.
•Areas where perceived service did not meet minimum expectations:
- Print and/or electronic journal collections (-0.35) Graduate
Students, (-0.53) Faculty
- Print library materials (-0.19) Graduate Students, (-0.35) Faculty
- Electronic information resources (-0.03) Graduate Students
- A library website enabling me to locate information on my own
(-0.02) Graduate Students, (-0.48) Faculty
- Making electronic resources accessible from my home or office
(-0.43) Faculty
- Easy-to-access tools that allow me to find things on my own
(-0.13) Faculty
LibQUAL+™ - Spring 2004 Survey
5.0
5.5
6.0
6.5
7.0
7.5
8.0
OverallTreatmentSupport
LibQual+™ Undergraduate Scores among UConn Peers
LibQUAL+™ - Spring 2004 Survey
ServiceQuality
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Overall
Treatment
Support
LibQual+™ Graduate Scores among UConn Peers
ServiceQuality
LibQUAL+™ - Spring 2004 Survey
5.0
5.5
6.0
6.5
7.0
7.5
8.0
OverallTreatmentSupport
LibQual+™ Faculty Scores among UConn Peers
ServiceQuality
LibQUAL+™ - Spring 2004 Survey
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Overall
Undergrad
Graduate
Faculty
Historical Peers
ServiceQuality
LibQUAL+™ - Spring 2004 Survey
5.0
5.5
6.0
6.5
7.0
7.5
8.0
OverallUndergradGraduateFaculty
Potential Peers
LibQUAL+™ - Spring 2004 Survey
ServiceQuality
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Overall
Undergrad
Graduate
Faculty
Aspirant Peers
ServiceQuality
LibQUAL+™ - Spring 2004 Survey
LibQual™ Score
2003 Total
Expenditures
(in $ Millions)
LibQual+™ Overall Satisfaction Score vs. 2003 Expenditures
LibQUAL+™ - Spring 2004 Survey
16
18
20
22
24
26
28
30
32
34
6.6 6.7 6.8 6.9 7 7.1 7.2 7.3 7.4 7.5 7.6
$Millions Spent per Point of LibQual™ Survey
$ Millions
LibQUAL+™ - Spring 2004 Survey
2.0
2.3
2.6
2.9
3.2
3.5
3.8
4.1
4.4
4.7
5.0
“I think that the ILL service is the 8th wonder of the world. I cannot think of anyway that the library could be better than it is.” Faculty, Liberal Arts & Sciences
“The single, and overwhelmingly, most important function the library provides me is electronic access to journals from my own office.” Faculty, Liberal Arts & Sciences
“Access to ‘Full Text’ electronic journal articles needs to be expanded.” Graduate student, Agriculture & Natural Resources
“I know when I graduate the first thing I’ll miss is the Babbidge Library. I’ve always received the best service and cooperation.” Graduate student, Engineering/Computer Science
“I like the way we can take books out on loan, the do it your self. No need to wait in line. The idea of modernization is great! Keep going!” Graduate student, Liberal Arts & Sciences
“There should be wireless Internet available on all levels of the Library.” Graduate student, Liberal Arts & Sciences
“More group study rooms would be helpful.” Undergraduate student, Business
“The Library needs more quiet space for individual users – especially with Internet connections.” Undergraduate student, Liberal Arts & Sciences
LibQual+™ User CommentsSpring, 2004
