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LibQUAL CanadaResults Highlights
Martha KyrillidouGary Roebuck
Association of Research Libraries
October, 2007Ottawa, Canada
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LibQUAL Canada Respondent Profile - Age
User Groups Canadian Government Colleges and Universities CommunityColleges
All English Can. French All English Can. French All
Under 18 0.00% 0.00% 0.00% 0.28% 0.31% 0.18% 0.12%
18 - 22 1.90% 1.08% 4.35% 42.81% 45.04% 36.23% 37.66%
23 - 30 11.26% 9.40% 16.85% 30.67% 27.01% 41.50% 25.30%
31 - 45 41.25% 41.59% 40.22% 15.64% 15.75% 15.33% 21.83%
46 - 65 43.69% 45.39% 38.59% 10.00% 11.15% 6.61% 14.93%
Over 65 1.90% 2.53% 0.00% 0.59% 0.73% 0.16% 0.17%
N 737 553 184 42,681 31,895 10,786 4,206
Language Ratio 75.03% 24.97% 74.73% 25.27%
Canadian Government – 75% or greater of respondents are between the ages of 31 and 65. This trend persists in American English respondents but Canadian French respondents were slightly younger.
College and Universities – 70% or greater of respondents are between the ages of 18 and 30. This trend persists in American English respondents but Canadian French respondents were slightly younger.
Community Colleges – More evenly spread over the age groupings with 20% or greater of respondents falling in the 18-22, 23-30, or 31-45 categories.
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LibQUAL Canada Respondent Profile - Sex
Canadian Government Colleges and Universities Community Colleges
All English French All English French All
P R R R P R R R P R
Female 65.31% 37.55% 35.21% 44.57% 56.51% 61.51% 64.10% 53.85% 50.84% 63.43%
Male 34.69% 62.45% 64.79% 55.43% 43.49% 38.49% 35.90% 46.15% 49.16% 36.57%
N 9,910 735 551 184 1,043,220 42,669 31,881 10,788 49,705 4,203
P = Population R = Respondent
Canadian Government – Females outnumber males by nearly 2 to 1 in the population but this is inverted in the response group where men dominate. This trend persists in the American English responses but evens out in the Canadian French responses.
College and Universities – There is a slight skew towards females in the population but this widens even further in the response set. This trend persists for American English responses but evens out in the Canadian French responses.
Community Colleges – The sexes are evenly divided in the population but nearly 2/3 of the respondents are female.
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LibQUAL Canada Respondent Profile – Core Disciplines
Canadian Government – Respondents predominantly individuals with backgrounds in math or science (64%).
College and Universities – Respondents are largely distributed over engineering/computer science, humanities, science/math, and social sciences/psychology
Community Colleges – Respondents largely associated with business or health sciences.
Canadian GovernmentColleges andUniversities
CommunityColleges
P R P R P R
N 4,975 739 977,387 41,614 50,261 3,944
Agriculture / Environmental Studies 2.53% 2.90% 2.06% 1.27%
Applied Technologies and trades 20.88% 8.62%
Architecture 0.28% 0.43% 0.30% 0.03%
Business 11.37% 9.39% 18.26% 22.41%
Communications / Journalism 1.45% 1.80% 1.98% 1.75%
Education 7.23% 7.06% 1.97% 2.74%
Engineering / Computer Science 10.25% 11.87% 6.88% 8.16%
General Studies 2.18% 1.17% 16.17% 10.42%
Health Sciences 12.26% 9.56% 16.45% 20.56%
Humanities 14.79% 14.34% 13.42% 15.76% 3.00% 4.87%
Law 2.67% 5.95% 1.87% 2.11% 0.40% 0.30%
Military / Naval Science 0.09% 0.32%
Other 6.03% 9.07% 3.12% 4.10% 1.43% 8.67%
Performing & Fine Arts 3.13% 3.59% 1.72% 2.59%
Personal Improvement / Leisure 0.03%
Science / Math 72.88% 63.87% 12.25% 14.00% 1.94% 4.18%
Social Sciences / Psychology 3.62% 6.77% 14.81% 14.19% 1.49% 3.19%
Undecided 3.77% 1.77% 5.07% 0.20%
P = Population R = Respondent
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LibQUAL Canada Core Dimension Summary (by type and response language)
Affect of Service
6
7
8
9
English French All English French All All
Canadian Government Colleges and Universities CommunityColleges
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LibQUAL Canada Core Dimension Summary (by type and response language)
Information Control
6
7
8
9
English French All English French All All
Canadian Government Colleges and Universities CommunityColleges
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LibQUAL Canada Core Dimension Summary (by type and response language)
Library as Place
5
6
7
8
9
English French All English French All All
Canadian Government Colleges and Universities CommunityColleges
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LibQUAL Canada Core Dimension Summary (by user group & response language)
Affect of Service Colleges and Universities
6
7
8
9
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Undergraduate Graduate Faculty Library Staff Staff
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LibQUAL Canada Core Dimension Summary (by user group & response language)
Affect of Service Community Colleges
All Responses in English
6
7
8
9
Students Faculty Library Staff Staff
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LibQUAL Canada Core Dimension Summary (by user group and response language)
Infomation ControlColleges and Universities
6
7
8
9
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Undergraduate Graduate Faculty Library Staff Staff
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LibQUAL Canada Core Dimension Summary (by user group and response language)
Infomation ControlCommunity CollegesAll Responses in English
6
7
8
9
Students Faculty Library Staff Staff
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LibQUAL Canada Core Dimension Summary (by user group and response language)
Library as PlaceColleges and Universities
5
6
7
8
9
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Eng
lish
Fre
nch
All
Undergraduate Graduate Faculty Library Staff Staff
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LibQUAL Canada Core Dimension Summary (by user group and response language)
Library as PlaceCommunity Colleges
All responses in English
5
6
7
8
9
Students Faculty Library Staff Staff
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LibQUAL Canada Priority core items (three highest desired scores – by type)
* These values tied for their placementAll = All LanguagesAE = American English ResponsesCF = Canadian French Responses
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LibQUAL Canada Priority core items (three highest desired scores – by user group)
* These values tied for their placementA = All LanguagesE = American English ResponsesF = Canadian French Responses
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LibQUAL Canada General Satisfaction Summary
General Satisfaction
7.82
7.67
8.04
7.13
7.02
7.41
7.48
7.35
7.74
1 2 3 4 5 6 7 8 9
How would you rate the overall quality of the serviceprovided by the library?
In general, I am satisfied with library support for mylearning, research, and/or teaching needs.
In general, I am satisfied with the way in which I amtreated at the library.
Community Colleges
Colleges and Universities
Canadian Govt.
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LibQUAL Canada Information Literacy Summary
Information Literacy
6.99
6.11
7.07
6.64
6.1
6.17
6.38
6.75
6.52
6.48
6.81
6.93
6.9
6.81
6.9
1 2 3 4 5 6 7 8 9
The library aids my advancement in my academic discipline.
The library enables me to be more efficient in my academicpursuits.
The library helps me distinguish between trustworthy anduntrustworthy information.
The library helps me stay abreast of developments in my field(s)of interest.
The library provides me with the information skills I need in mywork or study.
Community Colleges
Colleges and Universities
Canadian Govt.
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LibQUAL Canada Library Use Summary
N=739 N=42,692 N=4,207
How often do you access library resources through a library Web page?
27.00% 22.90%12.72%
32.00%45.16%
34.26%
17.00%
20.61%
24.87%
13.00%
8.64%
13.84%
12.00%2.68%
14.31%
0%
20%
40%
60%
80%
100%
Canadian Govt. Colleges and Universities Community Colleges
Never
Quarterly
Monthly
Weekly
Daily
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LibQUAL Canada Library Use Summary
N=740 N=42,693 N=4,206
How often do you use resources on library premises?
9.00%15.98%
27.12%
25.00%
43.04%
40.29%23.00%
26.08%19.99%
28.00%
12.77% 9.72%15.00%
2.14% 2.88%
0%
20%
40%
60%
80%
100%
Canadian Govt. Colleges and Universities Community Colleges
Never
Quarterly
Monthly
Weekly
Daily
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LibQUAL Canada Library Use Summary
How often do you use Yahoo(TM), Google (TM), or non-library gateways for information?
68.00% 69.26% 64.95%
20.00% 20.88%22.85%
6.00% 5.37% 5.56%3.00% 2.36% 2.85%3.00% 2.13% 3.78%
0%
20%
40%
60%
80%
100%
Canadian Govt. Colleges and Universities Community Colleges
Never
Quarterly
Monthly
Weekly
Daily
N=740 N=42,691 N=4,206
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Research Library ComparisonCARL – ARL – SCONUL (Core Dimensions)
6.46 6.376.25
6.86 6.876.61
6.296.11 6.16
7.8 7.87.61
8.19 8.267.99
7.73 7.63 7.64
7.11 7.066.83
7.07 7.11
6.79
6.51 6.61
6.24
6
7
8
9
CARL ARL SCONUL CARL ARL SCONUL CARL ARL SCONUL
Affect of Service Information Control Library as Place
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Research Library ComparisonCARL – ARL – SCONUL (Core Dimensions – by user group)
Affect of Service
6
7
8
9
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Po
stg
rad
uat
e
Aca
dem
ic S
taff
Lib
rary
Sta
ff
Sta
ff
CARL (2007) ARL (2006) SCONUL (2006)
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Research Library ComparisonCARL – ARL – SCONUL (Core Dimensions – by user group)
Information Control
6
7
8
9
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Po
stg
rad
uat
e
Aca
dem
ic S
taff
Lib
rary
Sta
ff
Sta
ff
CARL (2007) ARL (2006) SCONUL (2006)
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Research Library ComparisonCARL – ARL – SCONUL (Core Dimensions – by user group)
Library as Place
5
6
7
8
9
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Po
stg
rad
uat
e
Aca
dem
ic S
taff
Lib
rary
Sta
ff
Sta
ff
CARL (2007) ARL (2006) SCONUL (2006)
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Regional ComparisonOCUL - CREPUQ (Core Dimensions)
6.43 6.46
6.866.7
6.336.5
7.75 7.78
8.178.03
7.757.89
7.017.24
7.09
6.596.76
7.02
6
7
8
9
OCUL CREPUQ OCUL CREPUQ OCUL CREPUQ
Affect of Service Information Control Library as Place
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Regional ComparisonOCUL - CREPUQ (Core Dimensions – by user group)
Affect of Service
6
7
8
9
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
OCUL CREPUQ
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Regional ComparisonOCUL - CREPUQ (Core Dimensions – by user group)
Information Control
6
7
8
9
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
OCUL CREPUQ
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Regional ComparisonOCUL - CREPUQ (Core Dimensions – by user group)
Library as Place
5
6
7
8
9
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
Un
der
gra
du
ate
Gra
du
ate
Fac
ult
y
Lib
rary
Sta
ff
Sta
ff
OCUL CREPUQ
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LibQUAL+LibQUAL+®® Team Team
• MaShana DavisTechnical Communications [email protected]
• Yolanda GlassAdministrative [email protected]
• Kristina JusthCustomer Relations [email protected]
• Martha KyrillidouDirector, Statistics and Service Quality [email protected]
• Gary RoebuckTechnical Operations [email protected]