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James HarveyEMEA CTO
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Application loyalty is the new brand loyalty
Apps need to stack up against the new user expectation bar
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Flawless digital performance is now the baseline that brands
must out-perform
Consumers expect world-class digital services
76% 63%84%
of consumers have experienced problems
with digital servicesin the last year
of consumers say their expectations for
application performance are increasing
of consumers actively discourage others from
using a digital service theyexperienced issues with
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COVID-19 is intensifying consumer expectations• Brands must make
digital performance
a top priority
• New challenges are arising for technologists
• Applications are bridging the gap between brands and their
consumers
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4th Major Paradigm Shift
Mainframe Client/Server WebCloud &
Microservices
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Data centre
VM
VM
VM
Mainframe
Private Cloud
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Live Customer Journeys for every Business Transaction
Move Fast,
Follow Everything &
Focus on What Matters Most
Network
Private Cloud
Public Cloud
— Lightweight Agents
— Deployed Throughout Application Environment
— Auto Instrument | Auto Configure
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Live Customer Journeys for every Business Transaction
Move Fast,
Follow Everything &
Focus on What Matters Most
— Every User, Every Transaction
— Automates Discovery and Correlation
— Dynamically Updated
Network
Public Cloud
Private Cloud
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Detection of issues before Customers notice
Move Fast,
Follow Everything &
Focus on What Matters Most
— Automatic Baselines for Every Metric
— Machine Learning Anomaly Detection
— Prevent IT Alert Storms
Network
Public Cloud
Private Cloud
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© 2019 Cisco and/or its affiliates. All rights reserved. Cisco
Public
AppDynamics Correlates to Business Impact
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Unified visibility into the entire enterprise technology
stack
Digital Experience
App & Business
Infrastructure
Network
Multicloud
Browser Real-User Monitoring
Mobile Real-User Monitoring
Browser Synthetic Monitoring
Internet of Things (IoT)
Server Visibility
Database Visibility
Mainframe
Network Visibility
ACI
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The Central Nervous System
RCATi
me
ser
ies
and
eve
nts
dat
a
Alerting
API
Correlation Engine
Public Cloud
Private Cloud
Application
Business
AI/ML
Orchestration
Feedback Loop
Incident response
Resource scaling
Cost optimization
Network provisioning
Unified Visibility
Security
Visibility Insight Action
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ActionVisibility
Correlation engine
Unified dashboard
ML/AI
Insight
Tim
e se
ries
an
d e
ven
ts d
ata
App & business
Infrastructure
Security
Incident response
Resource scaling
Cost optimization
Security enforcement
Depth integration partners map to CNS vision
Alerting API
Feedback Loop
Orchestration
Cost optimization
Resource scaling
Incident response
Security enforcement
Network configuration
Network
