JALANIDHI - Karnataka Municipal Data Society · 3. Login Page for MRC Administration : Access to the application has to be restricted with valid user id and password. The user has

USER MANUAL ON

JALANIDHI

Release 1.9.0

Municipal Reforms Cell,

Directorate of Municipal Administration, Govt. of Karnataka,

6th Floor, North block, IT Park,

Plot No.1-4, Rajajinagar Industrial Estate,

Bangalore – 560 044

USER MANUAL FOR JALANIDHI

Municipal Reforms Cell 1 OF 29

TABLE OF CONTENTS

TABLE OF CONTENTS .................................................................................... 1

DOCUMENT HISTORY ..................................................................................... 3

INTRODUCTION ............................................................................................... 4

PURPOSE : ....................................................................................................... 4

Audience ...................................................................................................................................................................... 4

Purpose of this Document ........................................................................................................................................... 4

References .................................................................................................................................................................... 4

Problem Reporting ...................................................................................................................................................... 5

1. APPLICATION PROCESS : ........................................................................ 5

2. LOGIN PAGE FOR CITIZEN : ...................................................................... 7

3. LOGIN PAGE FOR MRC ADMINISTRATION : ........................................... 8

3.1 Home Page : ........................................................................................................................................................ 9

3.2 User Management : .......................................................................................................................................... 10 3.2.1 Change Password : ......................................................................................................................................... 10

3.3 Aasthi : .............................................................................................................................................................. 12 3.5.1 Import Properties :.......................................................................................................................................... 12 3.5.2 Property Report : ............................................................................................................................................ 12 3.5.3 Reconcile Properties : ..................................................................................................................................... 13

3.4 Reports : ........................................................................................................................................................... 13 3.7.1 User Status : ................................................................................................................................................... 13 3.7.2 Password Expiry Report : ............................................................................................................................... 14 3.7.3 Tariff rate Report : ......................................................................................................................................... 14 3.7.4 Public taps Report : ........................................................................................................................................ 15 3.7.5 Plumber details Report : ................................................................................................................................. 16 3.7.6 Finance Statements Report : ........................................................................................................................... 16 3.7.7 DCB Report : ................................................................................................................................................. 16 3.7.8 DCB Against Tap Connection Report : ..................................................................................................... 16 3.7.9 Month based DCB Generation : ................................................................................................................ 17 3.7.10 Online Application Usage Report : ....................................................................................................... 17 3.7.11 Monthly Bill Summary Report : ........................................................................................................... 17 3.7.12 Overall Usage Summary Report : ......................................................................................................... 18

4. LOGIN PAGE FOR ULB ADMINISTRATION : .......................................... 18

8.1 Home Page : ...................................................................................................................................................... 19



8.2 USER MANAGEMENT : ................................................................................................................................ 21

8.3 WATER TARIFF DETAILS : ......................................................................................................................... 21 4.3.1 Tariff Rates New : .......................................................................................................................................... 21 4.3.2 Tariff Rates Edit : ........................................................................................................................................... 24 4.3.3 Tap & Prior DCB Details : ............................................................................................................................. 24 4.3.4 Public Taps : .................................................................................................................................................. 25

8.4 Demand Bill : .................................................................................................................................................... 26 4.4.1 Capture current meter reading : ...................................................................................................................... 26 4.4.2 Calculate & Generate Bill : ............................................................................................................................ 28 4.4.3 Correct Demand Bill : .................................................................................................................................... 29 4.4.4 Bill Payment : ................................................................................................................................................ 29

8.5 Aasthi : .............................................................................................................................................................. 29

8.6 New Connection : ............................................................................................................................................. 30 4.6.1 Application : .................................................................................................................................................. 30 4.6.2 Approve / Reject : .......................................................................................................................................... 34 4.6.3 Notices : ......................................................................................................................................................... 34 4.6.4 Plumber Details : ............................................................................................................................................ 36

8.7 Reports : ........................................................................................................................................................... 37

4 LOGIN PAGE FOR FIELD ENGINEERS : ............................................... 37

4.1 Accept / Reject : ................................................................................................................................................... 37

4.2 Work Execution : ................................................................................................................................................. 37

5 LOGIN PAGE FOR CASE WORKER : .................................................... 37

6 LOGIN PAGE FOR DATA ENTRY OPERATOR : .................................. 38

7 LOGIN PAGE FOR REPORT VIEWER OPERATOR : ........................... 40



DOCUMENT HISTORY

Prepared by : H. Vijaya Lakshmi Documentation Specialist, MRC, Bangalore.

Reviewed & Approved by :

Version Date Brief Description Sections changed Approved

by

Release 1.0.6

16/06/2011

Release 1.6.0 06/09/2011 Demand Bill – Capturing meter reading for metered taps and calculating bill amount

Demand Bill – Bill Generation and Bill Printing

Role of case worker

Role of Report Viewer

Role of data entry viewer

Release 1.8.0 02/02/2012 Water Tariff Details

DCB Against Tap Connection Report Bill Summary Report Overall Usage Summary Report

Demand Bill – Capturing meter reading for metered taps and calculating bill amount

Demand Bill printing for non-metered taps

Notice Generation screen added

Release 1.9.0 08/05/2012 Role of ULB Admin included

Role of ULB Operator included

Month based DCB Generation

Online Application Usage Report

Monthly Bill Summary Report

Overall Usage Summary Report



INTRODUCTION

Municipalities provide water tap connections and water to citizens and also collect the water tariff from them. The tariff collected for water supply and water tap connection are different for different urban local bodies. Some urban local bodies have metered and some non-metered connection and some have both metered and non-metered connections. The tariffs are collected using meter readings whereas others follow fixed rates based on the metered and non-metered connection. There are different types of water tap connections available such as domestic, non-domestic, commercial and industrial purpose.

PURPOSE :

The ‘Jalanidhi’ application is conceived and conceptualized based on the manual processes being followed at ULBs across the state of Karnataka and with an objective to computerize most of the manual processes being followed at ULBs so as to achieve transparency and better governance and administration thereby augmenting the revenues to ULBs and hence to the government.

“JalaNidhi” is an application developed to capture the existing water tap connection and its water DCB details in 190 ULBs of Karnataka excluding ULBs for which water supply is maintained by KUWS&DB. Its objective is to capture the licensed plumber details, public tap connection details which provides a reliable database for the Urban Local Bodies and municipal administration to govern at ease. The application includes features like processing of application for new water tap connection, month wise bill & receipt generation and various kinds of report generation.

Audience

The audiences are Commissioner / Municipal Commissioner / Chief Officers, Revenue Officers / Revenue Inspectors, Engineers, IT Staff, concerned Case Workers and Data Entry Operators working at Urban Local Bodies. To use this system, users would require computer knowledge.

Purpose of this Document

The purpose of the user manual document is to provide operating instructions related to various aspects of the Jalanidhi application. This document acts as the interface between the application and its users.

References

FRS document – Jalanidhi



Problem Reporting

Problems related to the application can be reported to MRC. The various Roles of Jalanidhi software are :

1. MRC Administrator 2. ULB Administrator 3. Revenue Officer / Inspector 4. Field Engineer 5. Case Worker 6. Data Entry Operator User 7. Citizen 8. Report Viewer

1. APPLICATION PROCESS : How to the invoke software To open Jalanidhi application :

• Open Internet explorer browser • Open concerned ULB website • Go to online application link on the left side of the website and select Jalanidhi

application.

The first screen of the application is shown as below :



The various flow charts are displayed on the home page of the screen. They are :

1. Application Usage

2. New Water Tap

3. Billing & Collection for metered connection

4. Billing & Collection



2. Login Page For Citizen :

Citizens have the below shown options :



3. Login Page for MRC Administration :

Access to the application has to be restricted with valid user id and password. The user has a

feature to enter userId and password. Click on the ‘Login’ below shown screen will appear.

Enter the login ID and password and then click login. If the password and ID is correct then

the below said screen will appear otherwise you will get the error message as “Incorrect user

name or password”.



3.1 Home Page :

The Home page contains various links as shown below and we can know the user details like

District, ULB Name and displays the role who is using the application.

The various fields displayed in the screen are explained below :

FIELDS DESCRIPTION

User Management :

Change Password To change his password



Reset Password To Reset the password of various users of ULBs

User setup To create users and enable / disable users of ULBs

AASTHI :

Import Properties Option to import properties from Aasthi application

database

Property Report Option of searching the properties is available

Reconcile Properties Option for reconciling the properties which are changed

in the Aasthi application

Reports :

User status User status report is available

Password Expiry Password Expiry report is available

Tariff rates Tariff rates report is available

Public Taps Public Taps report is available

Plumber Details Plumber details reports is available

Finance Statements Finance statements report is available

DCB Reports DCB reports are available

DCB Against Tap Connection DCB Against Tap Connection reports is available

Month based DCB generation Month based DCB generation reports is available

Online application usage report Online application usage report is available

Other Report Other report is available in this link

Overall Usage Summary Report Overall usage summary report is available in this link

3.2 User Management :

3.2.1 Change Password :

Click on the ‘Change Password’ fields to change the user password, below said screen will

appear. Enter the new password and confirm password and click on Save button or else click

on cancel to cancel the entries.



Reset Password :

Click on the ‘Reset Password’ link to change the user password, below said screen will appear.

Select the user from the dropdown list for which the password have to be changed, enter new

password, confirm & click on Save button to save the new password or else click on cancel to

cancel the entries.

User Setup :

User setup is used to create users as shown below. To enable or disable the user click on the

edit icon.



Click on the Add User, below screen will be displayed. Enter the new login id, password and

click on save, new user will be created. The option of enabling and disabling also available in

the status dropdown list as shown below.

3.3 Aasthi :

3.5.1 Import Properties : Option for importing the properties from the Aasthi application database is available in this link. This is an one time operation and the access is available to the administrator.

If you click on import, then the import process will be done. After successful

import of the properties a message will be displayed saying “Properties

imported successfully”

3.5.2 Property Report : The properties imported from the Aasthi application database list is available in this link as shown below :



3.5.3 Reconcile Properties :

This link is used to reconcile the properties which are changed in the Aasthi application database.

3.4 Reports :

3.7.1 User Status :

The user status report gives information about the users status to know whether it is active or deactive as shown below :



3.7.2 Password Expiry Report :

This report is generated to know the status, to monitor and to have control over password expiry of ULBs as shown below :

3.7.3 Tariff rate Report :

The tariff rates report is a read-only page displayed specific to each ULB. It contains various details like tap connection types, source of water supply to the ULB, Connection fees, various installation charges, applicable slab rates etc. as shown below :



3.7.4 Public taps Report :

The public taps report is generated by selecting the ward, block, street and tap number and clicking on search, the report showing the tap no. and area as shown below is generated :



3.7.5 Plumber details Report :

The plumber details report is generated by entering the plumber name or license number or contact no. and clicking on search button, the report showing the plumber name, license no. license dated, valid upto, contact number and status is generated as shown below :

3.7.6 Finance Statements Report :

Under Construction

3.7.7 DCB Report :

Under Construction

3.7.8 DCB Against Tap Connection Report :



The DCB against tap connection report is generated by selecting the ward, block, street and clicking on search, the report showing Number of taps and balance yearwise is generated as shown below :

3.7.9 Month based DCB Generation :

The month based DCB generation report is generated by selecting the ward, block, street, month, whether taps are metered or non metered and clicking on search, the report showing tap no. and area is generated as shown below :

3.7.10 Online Application Usage Report : The Application Usage report is generated by selecting the ward, block, street, period of and clicking on search, the report showing tap no. and area is generated as shown below :

3.7.11 Monthly Bill Summary Report : The Bill Summary report is generated by selecting the ward, block, street, period of and clicking on search, the report showing ward name, no. of tap connections, no. of tap



connection for which meter reading is captured, no. of bills generated, no. of bills for which payments received is generated as shown below :

3.7.12 Overall Usage Summary Report : The Overall usage summary report is generated by selecting the period from and to and the report will be generated showing ULB Name, No. of PID imported from Aasthi, Total no. of active tap connections, no. of tap and DCB details created / updated, no. of plumbers, no. of public taps is generated as shown below :

4. Login Page for ULB Administration :

Enter the login ID and password and then click login. If the password and ID is correct then

the below said screen will appear otherwise you will get the error message as “Incorrect user

name or password”.



8.1 Home Page :

The Home page contains various links as shown below and we can know the user details like

District, ULB Name and displays the role who is using the application.



The various fields displayed in the screen are explained below :

FIELDS DESCRIPTION

User Management :

Change Password To change his password

Reset Password To Reset the password of various users of ULBs

User setup To create users and enable / disable users of ULBs

Water Tariff Details :

Water Tariff New Water Tariff details for 1st time entry / updation for

fields which are entered wrongly is available in this link

Water Tariff Edit Water Tariff details as per the Government Instructions

can be edited in this link

Tap & DCB Details To update the DCB details for existing taps

Public Taps Updation of public tap details is available in this link

Demand Bill :

Capture current Meter Reading Metered Reading for current month is entered in this link

Calculate &

Generate Bill

Metered Taps Bill generation for metered taps & non-metered taps are

available in this link Non-Metered Taps

Correct Demand Bill Correct Demand Bill is generated based on the changes

done in water tariff webpage is available in this link

Bill Payment Bill payment option is available in this link

AASTHI :

Import Properties Option to import properties from Aasthi application

database

Property Report Option of searching the properties is available

Reconcile Properties Option for reconciling the properties which are changed

in the Aasthi application



New Connection :

Application Details of Applications submitted for new connections is

entered in this link

Approve/ Reject Option to approve / reject the application received can

be made in this link

Notices Rejection Notices are generated in this link

Plumber Details Updation of plumbers information can be made in this

link

Reports :

User status User status report is available

Password Expiry Password Expiry report is available

Tariff rates Tariff rates report is available

Public Taps Public Taps report is available

Plumber Details Plumber details reports is available

Finance Statements Finance statements report is available

DCB Reports DCB reports are available

DCB Against Tap Connection DCB Against Tap Connection reports is available

Month based DCB Generation Month based DCB generation reports is available

Online Application Usage Report Online application usage report is available

Other Reports Other report is available in this link

Overall Usage Report Overall usage summary report is available in this link

8.2 USER MANAGEMENT :

Explained in MRC Admin role.

8.3 WATER TARIFF DETAILS : 4.3.1 Tariff Rates New :

Click on the link “Tariff Rates New “. The details about the new water tariff rates of that

particular ULB is entered and updated screen is visible after updation :



The Description is as below :

FIELDS DESCRIPTION



Name of the ULB ULB Name is displayed automatically

Changes effective from Tariff rate effective date is displayed automatically

Water Supply Maintained by Select from the options – ULB or KUWS&DB or both

Source of Water Supply Select from the option – Subsurface or Surface

Whether Taps are Select from the option – Metered or Non metered or both

Tap Connection Type Select from the options – Domestic, Non-Domestic, Commercial, Industrial along with water supply pipe size

For New Connection

Tap Connection Fee Enter the amount to be collected for Domestic, Non-Domestic, Commercial and Industrial purpose

Meter Charges Select Yes or No

Meter charges amount (in Rs.) If you click on Yes for the above Yes option then the option for entering the meter charges in Rs. Is enabled

Is road cutting charges fixed / per meter Select charges per meter / fixed Boring Charges Enter boring charges Mud Road Enter mud road charges Metal Road Enter metal road charges Asphalt Road Enter asphalt road charges Concrete Road Enter concrete road charges Stone Paving Charges Enter stone paving charges Others Enter others charges if any Is advance amount being taken? Select Yes or No If yes, for how many months(for non-metered)

Enter the months for which advance is taken

If yes, the amount in Rs.(for metered) Enter the advance amount Slabs rates for Metered Water Supply : Slabs rates for Metered Water Supply – From(Litre) to To(Litre) for Domestic litre

Enter the from and to range of no. of litres for domestic / non domestic / commercial / industrial

Slabs rates for Metered Water Supply – From(Litre) to To(Litre) for Commercial litre

Enter the rate in Rs. for each range

Slab rate for Non-Metered Water Supply :

Domestic Enter the rates according to the size of the pipes in this link

Non -Domestic Commercial Industrial

Other Charges

UGD charges If UGD charges are collected monthly select Yes otherwise No

UGD Charges Amount If you click on Yes then the option for entering the UGD charges in Rs. Is available

Penalty charges per month If penalty is collected for late payment then select



in Rs. or in % to enter the penalty charges Penalty charges Amount (in Rs.) Enter the amount in Rs. if selected is Rs. above Penalty charges Amount (in %) Enter the amount in % if selected is %. above

Other charges If other charges are collected other than UGD and water tariff every month then Click on Yes otherwise click on No

Other charges (in Rs.) If you click on Yes the option for entering the other charges in Rs. Is available

4.3.2 Tariff Rates Edit :

Click on the field “Tariff Rates Edit“, the details entered in the “Tariff Rates New” of that

particular ULB can be edited and modified according to the Government Instructions and

Council Body Resolutions. Based on the updated tariff rates the monthly bill generation and

new tap connection fee is generated.

4.3.3 Tap & Prior DCB Details : Previsous 3 years and current year DCB details should be entered for the properties imported from the Aasthi application by selecting the ward, block, street. Status of the DCB updation should be selected from the dropdowns like approved, draft, non-edited. The entered DCB details should be approved by Revenue Inspector / Officer, once approved the bills will be generated monthly. The search report will be generated based on the search options.



4.3.4 Public Taps : The public tap details should be entered in the fields provided shown below. If you click on the “Add Public Tap” option, then the below screen will appear where you can add the details of the public tap and click on save.



If you click on search option selecting ward, block, street the list of public taps

are shown as below :

8.4 Demand Bill :

4.4.1 Capture current meter reading : The previous and current month meter reading should be entered in the screen for the first time for metered connection. Next month meter reading will take previous months reading



automatically as it is entered already, present months meter reading should be updated. The blank boxes will be displayed for not updated meter readings as shown in the report. The meter reading updated tap details is generated as shown below :



4.4.2 Calculate & Generate Bill : Based on the meter reading updated in the “Capture current meter reading screen” and tariff rates updated in the “water tariff Screen” bills will be generated and tariff updated for non metered connections in the in the “water tariff Screen” bills will be generated for non metered connections.

The calculation and generating bill for water charges of a particular ward, block, street month wise of metered and non-metered taps are available in this link. After selecting if you click on “Calculated and Generate bill” you will get the message as “PDF Generation is over”. The reports are generated & saved in the PDF formats.

4.4.2.1. Metered Taps :

4.4.2.1. Non-Metered Taps :



4.4.3 Correct Demand Bill : Correct Demand Bill is generated based on the changes done in water tariff webpage is available in this link.

4.4.4 Bill Payment : Bill payment option is available in this link. Enter the bill number and click, then enter the bill amount (water tariff) then the receipt will be generated in the KMF 14 format.

8.5 Aasthi :

Explained in the MRC Admin role



8.6 New Connection :

4.6.1 Application : This link is used to captures the new applicant’s tap connection requests in the form of applications in an ULB, then entered by the data entry operator and this is a one-time operation. The details of the application received is available in this link.

If you click on “New Application” the below shown screen will appear where the application details has to be entered.



Description is as below :



FIELDS DESCRIPTION

Application Received Date Date is displayed automatically

Location of premises / place where connection required

Name of the Applicant Enter the name of the applicant

PID Enter the property ID of the applicant

Name of Premises owner Details will be automatically displayed after entering

the PID

Property / House Number Details will be automatically displayed – non editable Street Name Details will be automatically displayed – non editable Block / Stage / Phase Details will be automatically displayed – non editable Locality / Colony Name Details will be automatically displayed – non editable City Details will be automatically displayed – non editable PIN Code Details will be automatically displayed – non editable

Contact Number Enter the contact number of the applicant

E-Mail Id Enter the Email ID

Postal address of applicant for communication

Name Details will be automatically displayed which can be

edited

Property / House Number Details will be automatically displayed which can be edited

Street Name Details will be automatically displayed which can be edited

Block / Stage / Phase Details will be automatically displayed which can be edited

Locality / Colony Name Details will be automatically displayed which can be edited

City Details will be automatically displayed which can be edited

PIN Code Details will be automatically displayed which can be edited

Phone Number Enter the phone number

E-Mail Id Enter the e-mail ID

Other Details

Service Applied For Select the options available – New connection /

Reconnection / change connection type / disconnection

Layout Approved by Select from the options – Municipal layout / UDA / TPA

/ KHB / others

Area type Select from Revenuer / Gramathana / Others



If Others, Specify Other than these should be specified

Type of Connection

Select from the dropdown list : 1. Domestic or 2. Non-Domestic 3. Commercial 4. Industrial

Plumber Select the plumber name from the dropdown list from

the updated list

List of Documents Enclosed (Please tick relevant boxes)

Form-3 Mandatory to enclose

Water Supply Fee paid- receipt Check the box if it is enclosed

Sketch-showing location of site and premises where the tap connection is needed

Mandatory to enclose

Plumber Certificate Mandatory to enclose

If others, specify If other specify it.

Click on save the data will be saved and acknowledgement is generated as shown below :



4.6.2 Approve / Reject : Based on the Field Engineers report Commissioner, Chief Officers can approve or reject the new applications for tap connection requests in this link. If applications are rejected, the rejection certificate will be generated showing the reason for rejection which can be given to applicant. The details of the application approved or rejected is available in this link as shown below :

4.6.3 Notices : This link is used to re-generate the application notices for tap connection requests as shown below :

If you click on generate the below shown notice will be generated :





4.6.4 Plumber Details : This link is used enter the licensed plumbers of the ULB. After entering the details, the approved plumbers list can be search using either plumber name or contact no. or license number as shown below :

If licence period of plumber is expired, ULB administrator can disable the plumber status in the change status link.



8.7 Reports : Various types of reports are generated in this link as explained in the MRC admin role.

4 Login Page for Field Engineers :

4.1 Accept / Reject :

Based on the field visits, Field engineers can reject or approve the new

applications of water connection.

4.2 Work Execution :

Once the ULB Admin approves for New Tap connection, Field Engineer should

execute the work and date should be updated in this screen.

5 Login Page for Case Worker : The options are explained in the admin role. ULB Administration approves for new connection, then water tap connection intimation notice will be generated by the Case Worker and it can be served to concerned citizen as shown below :



6 Login Page for Data Entry Operator : Data Entry Operator has the below shown options. The options are same as explained in the ULB Admin role except Bill payment option which has been explained below :

Bill Payment for New water tap connection : Based on the notice served by the case worker, the citizen will pay the water tap connection fees displayed in the notice. Before operator entering the details, the field engineer should execute the work. The operator enters the details in the fields shown below, after saving, it generates the Water Tap Connection Certificate as shown below :



Description is as below :

FIELDS DESCRIPTION

Application Details

Application Number Select the application number

Approved Date Approved date is shown automatically

Application Received Date

Application received date is shown automatically

Tap Details

Property ID Property ID is displayed automatically

Owner Name Owner name is displayed automatically

City City is displayed automatically

Tap Number Tap Number is displayed automatically

Connection Type Connection type is displayed automatically

Payment Details

Payment Date Payment details is displayed automatically



Amount Amount is displayed automatically

Paid Enter amount paid

Balance if any Balance will be calculated automatically

Bill date Bill date is displayed automatically

Mode of payment Select mode of payment (cash / cheque)

DD / Challan No. Enter dd / challan no.

DD / Challan Date Enter dd / challan date

7 Login Page for Report Viewer Operator : Report Viewer has the below shown options. The options are explained in the admin role.