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DG EG 8.5.1

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DG EG

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? CGG

Custom Localization of Workspace 4

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? CGG

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CHG@ $?MG

Introduction

; =GI G; H@G G I H? G L HG@ G;G JH? ?

G ?I ??MG ?G  Genesys Workspace Desktop Edition ()

G H? G; J ??MG G; HG, G; L G?G J ?H,

L @L G; G@ H HG--G;-K HG ??MG. Legal Notice:

Customer enabled language translation functionality is provided on an as-is basis for 

internal use only. Outside distribution of this functionality and/or any translation(s)

created using such functionality is not permitted except under a separate agreement

negotiated with Genesys specifically for the purpose of distributing Genesys-relatedtranslations.

General Principles of Localization in Workspace

Definition of the Language Pack A $H G %$ ? G;G G; G G;G H G ?L G;

G I ?H. ; ?H G GL

@ Languages G;G ?G G G; @ ?I? G; KHG? (GH?

GL GHGH @;G IL G; G??G @ G;G J H). ;

GL G G %$ GL ? I? ?H. ; G-

G ?H G; @?G L G;G ? G; G  

%$ ? G;G ;I G; @ ?H-/HGL- KG ( K@?: en-US).

$H 639-1, CHGL 3166-1.

; ? @ G; ?H G; ??J @G:

module_name.language_code-country_code.xml ( K@?:

Genesyslab.Desktop.Modules.Core.en-US.xml)

Description of the content of a Language Pack

; G? Workspace Language Pack Description ?L G; GG G; HG--G;-K $H E?;-.

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Workspace Language Pack Description

Dictionary File NamePrivileges that control the u

dictionary file

L?.DG.%H?.CGG.-.K@? GG.CGG

L?.DG.%H?.C.-.K@? AL

L?.DG.%H?.%.-.K@?

GG.E@?.*

GG.C;G.*

GG.%.*

GG.G@

GG.

L?.DG.%H?.HGH.-.K@? GG.HGH

L?.DG.%H?.EGC@@HG.-

.K@?GG..*

L?.DG.%H?.G.-.K@? GG.$.*

L?.DG.%H?.GGG.-.K@?

GG.=GG

GG.GGGG.#.*

L?.DG.%H?.@C@@HG.-.K@? GG.@C@

L?.DG.%H?..-.K@?GG..*

GG.%.*

L?.DG.%H?.J.-.K@? AL

D G; I? G;G LH G G, LH I G?G G;

GL ? G;G G @H? G;G LH ;I G G??. ; H G;

G H? LH ?H .

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Adding a new language

Goal

D?I G G G?G ?G G;G G LG I?? @L.

Procedures

Creating a new Language Pack

G; ??J G G G J ?H .

1. DH?G ?? G; %$ DGL ? G; KG ?H G;G LH JGG H ( K@?, E?;-) @ G;@ L H G;

?H HGL G; J ?H.

2. EG ; GL ? G; H?G ? G G?G G G; J ?H

G; GKG G;G G G; ??J GGHG: Name, String, Header,

ToolTip, Text, Content, Title, ToolTipStatus, Watermark, Error,

ActionButtonToolTip

R ?G G G;G G G; H ;G "_" @HG ?

G H ;G. ; G G

 A #L G; G (G;L ?L H? J; G;

G G; ALT L G G?L G; G?)

R ?G G G;G G ?;? ;G H H;

NO ( K@? {0}) @HG ? G G; ;G H.

R #L G;G HH L G; '' G G H

G?G

3. ?? G; L G?G, L G G; J %$ ? G G; J

?H G G; Languages GL.

Deploying the new Language Pack

H G @L G; $H G ?L G; HG@ ?H H G; @HG--G;-K @G; G;G LH H L-GHG ?H . ?L

HG@ ?H, LH @HG H? @ , H G; G; HG--G;-K

?, J?? HG@ $H G;G LH G.

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Direct installation on Workstation

 A G; J $H ? G G; GHGH KG ?L@G G;G G;

GHGH @G; G; ??J K@?:

[distribution_root]

*.dllsinteractionworkspace.exeLanguages

*.en-US.xml [out-of-the-box language pack]*.-< new_country_code>.xml[custom language pack]

Miscellaneous out-of-the-box directories and files

Installation through ClickOnce

CL G; ? G; J $H G G; GL GHGH G;G J G

J; J G?? "G?M ?L@G @". ; GL GHGH

@HG @G; G; ??J K@?:

[distribution_root]

*.dllsinteractionworkspace.exeLanguages

*.en-US.xml [out-of-the-box language pack]*.-< new_country_code>.xml

[custom language pack]

Miscellaneous out-of-the-box directories and filesInteractionWorkspaceDeploymentManager

interactionworkspacedeploymentmanager.exeMisc out-of-the-box deployment manager files

EKHG D?L@G % ??J G; G G ?L L

H G; M G.

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Note: LH ;I ?L G C? G;G G G G;

J $H ?, LH @HG ??J G; ??J G ?L

.

1. G; " @G" G, ; G; Add custom files K.

2. C? Next.

3. ?G ?? G; ? (InteractionWorkspace\

Languages\*.-< new_country_code>.xml) G;

J $H G G LH H? HG@ ?, L.

4. F?M G; KHG G; JM

Using the New Language Pack

F??J G; G G GG G G G GG LH J ?H L H?G:

1. GG G; HG GHG (@ G G??G  

C?).

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R G; HG H JGG ?? (?H HGL) G G;

I?? ?H, G; G; H?G I?H G G G; H ??

R G; HG H JGG ?? (?H HGL) G G G;

I?? ?H, ; I?? ?H G;G ;

G; ?H @@. F K@?,   fr-FR I?? HG G;H ??  fr-CA, G; G; H?G ?H  fr-FR

R ?H HGL @G;, G; G; H?G ?H

G G English-US

P ; G ?G @H??L G; ?H @ G; ?G I?? ?H.

P AG G; G? ?, G; ?H G;G J H H G; IH

HG@G??L G G; H?G ?H. G ?JL ? G; G G

?G G; ?H.

Notes and Recommendations:

P @ G G; G @;G ?L G; ? ?H G 

G; J ?H ?G I ?? L G;G G G; GL ?

;I G?G. ; G; G;G @ G @ @ G;

HG ?L G -H G; GL ?.

P EG G; EnglishName, CultureName,  Culture %$ ; ;J

; @@ HG G @GL:

P ;G-G-?G ?H, H; A J, G HG.

P CH??L G; GL ? G;G LH G G H G;G G; G

?. L @@ G;G LH I LH %$ ?  UTF8 @G.

Customizing Display Names for Configuration Objects

Added: 8.5.101.14

@H?G-?H GG G, G J; J G ?H @;G ; @

=G ( K@?, G; AG C G;G G; GL &G L ). GGJG; 8.5.100K.KK, LH J ?L ?GGI @ G G; ??J

%@G F@J =G:

P AG CQH &G L

P D&QH HG G, HH @ C@@HG $ IJ

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P GQH GG HH @ C@@HG

IJ

P BH AGGHGQH C @G, DG C, CGG

 AGGHG, GG AGGHG

; ??J ?L H? ?L G G; =G L IJ:

P A HG@ G ?G G G; ?H L G; G G ?

G@

P ; en-US HG@ G G; H?G G G; G G G;

?H

H G; display-format.* HG G G G? G; ?L  

F@J =GQ K@?, display-format.routing-point.name. GG

JG; 8.5.100K.KK, G; ?G ? G; G KG G G ??

GL G G HG. F K@?, G; display-format.routing-

point.name G, G; ??J L HG:

$RoutingPoint.DictionaryValue$. ; L ?G G; @ G; HG G

G; I?H G G; ?H GL ?.

F G; display-format.action-code.name G, G;

$ActionCode.DictionaryValue$ L , G; G; I?H G; G J??

?G @ G; GL G;G G G; ?H G;G G; G G

?.

F K@?,  custom.en-US.xml, G; G @;G :

{code}

{code}

 A,  custom.fr-FR.xml, G; @ G @;G :

{code}

{code}

; G? New and Updated Display Format Options G G ?? G;

J HG ?L-@G HG G G;G H G; DGL ?H L G

HG G; GH.

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New and Updated Display Format Options

Object Type Option NameNew /

UpdatedDictionary Key Format

Views affe

this op

D& - ACD

HH

?L-@G.-

HH.@G

.ACDHH..

@

C@@H

$ I

 AG

C

?L-

@G.G-

.@

&J.AGC.

?? A

GGH C

(G?G +

J @

%L C;

IJ

 AG

H

?L-

@G.G-

H.@

&J.AGH.

@

C@@H

%L GG

%

(; I

@? K

BH

 AGGHG

?L-

@G.H-

GGHG.@

&J.BHAGGHG.

GG

J (C

@G

GG

J

(DG

C) C

DGL

CGG

?CGG

GL (

-

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BH

 AGGHG

.BHAGGHG.

BH

 AGGHG

?H

?L-

@G.H-

GGHG.@

&J .BHAGGHG..

GG

J (C

@G

GG

J

(DG

C) C

DGL

CGG

?

CGG

GL (

-

% GL(?, @

;?

G G

G -

GG

HH

?L-

@G.GG-

HH.@

G.GGHH.

@

C@@H

(%LGG

HH)

D& -

HG

G

?L-

@G.HG-

G.@

G.HGG..

@

C@@H

$ I

???L-

@G.??.@&J .??.

@

C@@H

D& -

GH?

HH

?L-

@G.IGH?-

HH.@

G.GH?HH..$

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G -

GG

?L-

@G.J.@&J ..

(%L

%L @

; ??J @G L ;I G G; ?L-@G HG G:

P display-format.acd-queue.name: $ACDQueue.DictionaryValue$

P display-format.action-code.name: $ActionCode.DictionaryValue$

P display-format.agent-group.name: $AgentGroup.DictionaryValue$

P display-format.business-attribute.name:

$BusinessAttribute.DictionaryValue$

P display-format.interaction-queue.name:

$InteractionQueue.DictionaryValue$

P display-format.routing-point.name:

$RoutingPoint.DictionaryValue$

P display-format.skill.name: $Skill.DictionaryValue$

P display-format.workbin.name: $Workbin.DictionaryValue$

; ??J K@? HG@ GL G;G ?GG GKG:

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Text="Disposal Code" />

Customizing the Wording of an Existing Language

Goal? G; J HG--G;-K G JG; G G;G @ ??L

@G; LH H GKG.

Procedure G; ??J G G G J ?H G;G ; G; @

@ KG ?H .

1. CG J %$ DGL ? G;G H G; @ @ ?L G; HG--G;-

K ?H ?: custom

_name.language_code-country_code.xml

2. G G; ??J %$ ; G L G;G G HG@ GL G H G;G

G; G G; ? I G; H?G G G; ?H:

3. GL G; L G;G LH JG G HG@M G; ? ? G; I

?H ?G G LH J HG@ ?.

F K@?: 

4. %L G; GKG G;G G G; GGHG G; L G;G J G G;

HG@ ?. H @L G; GL G; ??J GGHG:R &@

R G

R  

R ?

R KG

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R CGG

R G?

R ?GGH

R G@

R E  R AGBHGG?

5. CL G; H?G %$ DGL ? G G; Languages GL.

6. GG .

Notes and Recommendations:

P ; ?L @GL %$ ; HG@ ?  CustomDictionary.

P ; ??J %$ ; G?: EnglishName, CultureName,

Culture. F K@?: .

Potential Errors and Consequences

; G? Workspace Language Errors ?L G; @G @@ G;G LH @;G

HG J; LH G HG@ ?H .

Workspace Language Errors

Error Message Consequence

 A GH? L G G L  

G; ? G; J ?H

; G J?? ?L G; I?H G;

H?G ?H (-).

%?@ %$ @GGG G ? G JG; G G; J

?H.

?G G IL ?

G @;G GHG G;

?G J; G; J ?H

?G.

#L HH L ''

G?GCGG G ?L G; G.

; ;G "N0O" G; ?

? HG @ G; G?G@ G G ?L.

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Upgrade Considerations

; J I ?, G; H?G $H @;G

HG. A HG G; $H @;G G G; ??J ;:

P &J L G KG GL ?

P &J GL ?() G;G G J I?()

P @I? L G;G KG IH I G; HG

P C; G() G;G G JG; L G;G KG IH I  

G; HG

P %I@G L G;G KG IH I G; HG @ GL

? G G; 

I , H HG@ ?H @HG ? G H G;G G;

G ?L G?L G; J I.

Localizing Custom Content in Workspace

G G; DI?' H @G HG ??M .

Custom Localization of Workspace

Introduction; =GI G; H@G G I H? G L HG@ G;G JH? ?

G ?I ??MG ?G  Genesys Workspace Desktop Edition ()

G H? G; J ??MG G; HG, G; L G?G J ?H,

L @L G; G@ H HG--G;-K HG ??MG. Legal Notice:

Customer enabled language translation functionality is provided on an as-is basis for 

internal use only. Outside distribution of this functionality and/or any translation(s)

created using such functionality is not permitted except under a separate agreement

negotiated with Genesys specifically for the purpose of distributing Genesys-relatedtranslations.

CHG@ $?MG CHG@ $?MG

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General Principles of Localization in Workspace

Definition of the Language Pack

 A $H G %$ ? G;G G; G G;G H G ?L G;

G I ?H. ; ?H G GL

@ Languages G;G ?G G G; @ ?I? G; KHG? (GH?

GL GHGH @;G IL G; G??G @ G;G J H). ;

GL G G %$ GL ? I? ?H. ; G-

G ?H G; @?G L G;G ? G; G  

%$ ? G;G ;I G; @ ?H-/HGL- KG ( K@?: en-US).

$H 639-1, CHGL 3166-1.

; ? @ G; ?H G; ??J @G:

module_name.language_code-country_code.xml ( K@?:Genesyslab.Desktop.Modules.Core.en-US.xml)

Description of the content of a Language Pack

; G? Workspace Language Pack Description ?L G; GG G; HG--G;-

K $H E?;-.

Workspace Language Pack Description

Dictionary File NamePrivileges that control the u

dictionary file

L?.DG.%H?.CGG.-.K@? GG.CGG

L?.DG.%H?.C.-.K@? AL

L?.DG.%H?.%.-.K@?

GG.E@?.*

GG.C;G.*GG.%.*

GG.G@

GG.

CHG@ $?MG CHG@ $?MG

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L?.DG.%H?.HGH.-.K@? GG.HGH

L?.DG.%H?.EGC@@HG.-

.K@?GG..*

L?.DG.%H?.G.-.K@? GG.$.*

L?.DG.%H?.GGG.-.K@?

GG.=GG

GG.GG

GG.#.*

L?.DG.%H?.@C@@HG.-.K@? GG.@C@

L?.DG.%H?..-.K@?GG..*

GG.%.*

L?.DG.%H?.J.-.K@? AL

D G; I? G;G LH G G, LH I G?G G;

GL ? G;G G @H? G;G LH ;I G G??. ; H G;

G H? LH ?H .

Adding a new language

Goal

D?I G G G?G ?G G;G G LG I?? @

L.

Procedures

Creating a new Language Pack

G; ??J G G G J ?H .

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1. DH?G ?? G; %$ DGL ? G; KG ?H G;G LH JG

G H ( K@?, E?;-) @ G;@ L H G;

?H HGL G; J ?H.

2. EG ; GL ? G; H?G ? G G?G G G; J ?H

G; GKG G;G G G; ??J GGHG: Name, String, Header,ToolTip, Text, Content, Title, ToolTipStatus, Watermark, Error,

ActionButtonToolTip

R ?G G G;G G G; H ;G "_" @HG ?

G H ;G. ; G G

 A #L G; G (G;L ?L H? J; G;

G G; ALT L G G?L G; G?)

R ?G G G;G G ?;? ;G H H;

NO ( K@? {0}) @HG ? G G; ;G H.

R #L G;G HH L G; '' G G H

G?G3. ?? G; L G?G, L G G; J %$ ? G G; J

?H G G; Languages GL.

Deploying the new Language Pack

H G @L G; $H G ?L G; HG@ ?H H G; @

HG--G;-K @G; G;G LH H L-GHG ?H . ?L

HG@ ?H, LH @HG H? @ , H G; G; HG--G;-K

?, J?? HG@ $H G;G LH G.

Direct installation on Workstation

 A G; J $H ? G G; GHGH KG ?L@G G;G G;

GHGH @G; G; ??J K@?:

[distribution_root]

*.dllsinteractionworkspace.exe

Languages

*.en-US.xml [out-of-the-box language pack]*.-< new_country_code>.xml

[custom language pack]

CHG@ $?MG CHG@ $?MG

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Miscellaneous out-of-the-box directories and files

Installation through ClickOnce

CL G; ? G; J $H G G; GL GHGH G;G J G

J; J G?? "G?M ?L@G @". ; GL GHGH

@HG @G; G; ??J K@?:

[distribution_root]

*.dllsinteractionworkspace.exeLanguages

*.en-US.xml [out-of-the-box language pack]*.-< new_country_code>.xml[custom language pack]

Miscellaneous out-of-the-box directories and filesInteractionWorkspaceDeploymentManager

interactionworkspacedeploymentmanager.exeMisc out-of-the-box deployment manager files

EKHG D?L@G % ??J G; G G ?L L

H G; M G.

Note: LH ;I ?L G C? G;G G G G;

J $H ?, LH @HG ??J G; ??J G ?L

.

1. G; " @G" G, ; G; Add custom files K.

2. C? Next.

3. ?G ?? G; ? (InteractionWorkspace\Languages\*.-< new_country_code>.xml) G;

J $H G G LH H? HG@ ?, L.

4. F?M G; KHG G; JM

CHG@ $?MG CHG@ $?MG

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Using the New Language Pack

F??J G; G G GG G G G GG LH J ?H L H?G:

1. GG G; HG GHG (@ G G??G  C?).

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Notes and Recommendations:

P @ G G; G @;G ?L G; ? ?H G 

G; J ?H ?G I ?? L G;G G G; GL ?

;I G?G. ; G; G;G @ G @ @ G;

HG ?L G -H G; GL ?.

P EG G; EnglishName, CultureName,  Culture %$ ; ;J

; @@ HG G @GL:

P ;G-G-?G ?H, H; A J, G HG.

P CH??L G; GL ? G;G LH G G H G;G G; G

?. L @@ G;G LH I LH %$ ?  UTF8 @G.

Customizing Display Names for Configuration ObjectsAdded: 8.5.101.14

@H?G-?H GG G, G J; J G ?H @;G ; @

=G ( K@?, G; AG C G;G G; GL &G L ). GG

JG; 8.5.100K.KK, LH J ?L ?GGI @ G G; ??J

%@G F@J =G:

P AG CQH &G L

P D&QH HG G, HH @ C@@HG $ IJ

P GQH GG HH @ C@@HG

IJ

P BH AGGHGQH C @G, DG C, CGG

 AGGHG, GG AGGHG

; ??J ?L H? ?L G G; =G L IJ:

P A HG@ G ?G G G; ?H L G; G G ?

G@

P ; en-US HG@ G G; H?G G G; G G G; ?H

H G; display-format.* HG G G G? G; ?L  

F@J =GQ K@?, display-format.routing-point.name. GG

JG; 8.5.100K.KK, G; ?G ? G; G KG G G ??

CHG@ $?MG CHG@ $?MG

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GL G G HG. F K@?, G; display-format.routing-

point.name G, G; ??J L HG:

$RoutingPoint.DictionaryValue$. ; L ?G G; @ G; HG G

G; I?H G G; ?H GL ?.

F G; display-format.action-code.name G, G;

$ActionCode.DictionaryValue$ L , G; G; I?H G; G J??

?G @ G; GL G;G G G; ?H G;G G; G G

?.

F K@?,  custom.en-US.xml, G; G @;G :

{code}

{code}

 A,  custom.fr-FR.xml, G; @ G @;G :

{code}

{code}

; G? New and Updated Display Format Options G G ?? G;

J HG ?L-@G HG G G;G H G; DGL ?H L G

HG G; GH.

New and Updated Display Format Options

Object Type Option NameNew /

UpdatedDictionary Key Format

Views affe

this op

D& - ACD

HH

?L-@G.-

HH.@G

.ACDHH..

@

C@@H

$ I

 AGC

?L-

@G.G-

.@

&J .AGC.

?? A

GGH C(G?G +

J @

CHG@ $?MG CHG@ $?MG

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%L C;

IJ

 AG

H

?L-

@G.G-

H.@

&J.AGH.

@

C@@H

%L GG

%

(; I

@? K

BH

 AGGHG

?L-

@G.H-

GGHG.@

&J.BHAGGHG.

GG

J (C@G

GG

J

(DG

C) C

DGL

CGG

?

CGG

GL (-

BH

 AGGHG

.BHAGGHG.

BH

 AGGHG?H

?L-

@G.H-

GGHG.@

&J .BHAGGHG..

GG

J (C

@G

GG

J

(DG

C) CDGL

CGG

?

CGG

CHG@ $?MG CHG@ $?MG

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GL (

-

% GL

(?, @

;?

G G

G -

GG

HH

?L-

@G.GG-

HH.@

G.GGHH.

@

C@@H

(%L

GGHH)

D& -

HG

G

?L-

@G.HG-

G.@

G.HGG..

@

C@@H

$ I

???L-

@G.??.@

&J .??.@

C@@HD& -

GH?

HH

?L-

@G.IGH?-

HH.@

G.GH?HH..$

G -

GG

?L-

@G.J.@&J ..

(%L

%L @

; ??J @G L ;I G G; ?L-@G HG G:

P display-format.acd-queue.name: $ACDQueue.DictionaryValue$

P display-format.action-code.name: $ActionCode.DictionaryValue$

P display-format.agent-group.name: $AgentGroup.DictionaryValue$

P display-format.business-attribute.name:

$BusinessAttribute.DictionaryValue$

CHG@ $?MG CHG@ $?MG

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P display-format.interaction-queue.name:

$InteractionQueue.DictionaryValue$

P display-format.routing-point.name:

$RoutingPoint.DictionaryValue$

P display-format.skill.name: $Skill.DictionaryValue$

P display-format.workbin.name: $Workbin.DictionaryValue$

; ??J K@? HG@ GL G;G ?GG GKG:

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Customizing the Wording of an Existing Language

Goal

? G; J HG--G;-K G JG; G G;G @ ??L

@G; LH H GKG.

Procedure

G; ??J G G G J ?H G;G ; G; @

@ KG ?H .

1. CG J %$ DGL ? G;G H G; @ @ ?L G; HG--G;-K ?H ?: custom

_name.language_code-country_code.xml

2. G G; ??J %$ ; G L G;G G HG@ GL G H G;G

G; G G; ? I G; H?G G G; ?H:

3. GL G; L G;G LH JG G HG@M G; ? ? G; I

?H ?G G LH J HG@ ?.

F K@?: 

4. %L G; GKG G;G G G; GGHG G; L G;G J G G;

HG@ ?. H @L G; GL G; ??J GGHG:

R &@

R G

R  

R ?

R KG

R CGG

R G?

R ?GGHR G@

R E  

R AGBHGG?

5. CL G; H?G %$ DGL ? G G; Languages GL.

6. GG .

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Notes and Recommendations:

P ; ?L @GL %$ ; HG@ ?  CustomDictionary.

P ; ??J %$ ; G?: EnglishName

, CultureName

,

Culture. F K@?: .

Potential Errors and Consequences; G? Workspace Language Errors ?L G; @G @@ G;G LH @;G

HG J; LH G HG@ ?H .

Workspace Language Errors

Error Message Consequence

 A GH? L G G L  

G; ? G; J ?H

; G J?? ?L G; I?H G;

H?G ?H (-).

%?@ %$ @GGG G ? G JG; G G; J

?H.

?G G IL ?

G @;G GHG G;

?G J; G; J ?H

?G.

#L HH L ''

G?GCGG G ?L G; G.

; ;G "N0O" G; ?

? HG @ G; G?G@ G G ?L.

Upgrade Considerations; J I ?, G; H?G $H @;G

HG. A HG G; $H @;G G G; ??J ;:

P &J L G KG GL ?

P &J GL ?() G;G G J I?()

P @I? L G;G KG IH I G; HG

P C; G() G;G G JG; L G;G KG IH I  

G; HG

CHG@ $?MG CHG@ $?MG

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P %I@G L G;G KG IH I G; HG @ GL

? G G; 

I , H HG@ ?H @HG ? G H G;G G;

G ?L G?L G; J I.

Localizing Custom Content in Workspace G G; DI?' H @G HG ??M .

CHG@ $?MG CHG@ $?MG