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ITU WORKSHOP ON PERFORMANCE, QOS AND QOE FOR MULTIMEDIA SERVICES
ASSESSMENT OF FIXED AND MOBILE BROADBAND QUALITY USING
CROWDSOURCING AND EMBEDDED SOLUTIONS
VINÍCIUS CARAM
04/09/2018
Istanbul - Turkey
Zettabyte = 1KEB = 1 Sextillion Bytes
1,000,000,000,000,000,000,000 bytes
WHAT WE WANT?
• QUALITY ASSURANCE
• OPERATOR: DRIVE + PROBE + CDR + COUNTERS +
CROWDSOURCING + ….+ RANKING + USER SURVEYS
• REGULATORY BODY – GOVERNMENT :
MONITORING, SUPERVISION, PUBLICATION, METHODS
• PROVIDER: SOLUTIONS + EQUIPMENTS + REPORTS +
BENCH
• QoS + End-to-End QoS + QoE ( Survey)
QUALITY
QoS – QoE – Big Data – Cognitive Algorythm – Prediction Model
RATIONAL
EMOTIONAL
ESSENTIAL
FUNCTIONAL
VOICE
DATA
- SUBJECTIVE ASPECTS: RESEARCH - EXPECTATION - PERCEPTION - EXPERIENCE
- OBJECTIVE ASPECTS: NETWORK - KPI - KQI
- HYBRID MODELS - PREDICTIONS - PROFILE - PRICE - EDUCATION - INCOMING
ALIKE
DISTINCT AT SOME LEVEL
DISTINCT
DISTINCT IN ASPECTS OF PRICE FORMATION
USERS’S PANEL (WISH LIST)
PREVIOUS DISCUSSIONS
• INDICATORS CONTROLLED BY GOVERNMENT
• AUTORRELULATION x DISREGULATION
• RESPONSIBLE REGULATION
• REGULATORY QUALITY
• ACTIVITIES DRIVE BY COMPETITION
• QoS X QoE X User surveys
• 5G-M2M-IoT? Cyber-Security
REGULATORY EVOLUTION I) Resolution nº 272, 9 agosto 2001
• Appropriate signal • Availability • Claims • Attendance
II. Resolution nº 574, 28 outubro 2011 • Objective technical indicators • End-to-End User Terminal Indicators at EAQ • Standardization • Methodology • Uniformity • Enforcement
III. RQUAL (Public Consultation 2017 – 2018 ) • Closer to user experience • Dissemination of measures - multi-players • By municipalities (proposal)
CURRENT MONITORING – ACTION PLAN
CURRENT MONITORING THE EVOLUTION OF THE ACCESS NETWORK – MOBILE NETWORK
GIPAQ
PROBES
RESULTS PUBLICATION
RESULTS PUBLICATION
PERU – FREE RESULTS - 2018 TUTELA X OPENSIGNAL X SPEEDTEST
Histórico Metodológico
Indicadores: SCM5 e SMP11 Indicadores: SCM4, SCM6,
SCM7, SCM8, SCM9 e SMP10
(1) Erro máximo desejado: diferença entre a média/proporção amostral e a verdadeira
média/ proporção populacional Fonte: EAQ – Plano amostral para SCM e SMP
Revisão Estatística
SAMPLE - STATISTIC
SAMPLE STAGE 1 STAGE 2
Nível de confiança (Z) 1,645 1,960
Proporção da medida (p) 95% 86,8%
(HISTORICAL)
Erro máximo (e) 6,8997% 7,00%
Distribuição geográfica
da amostra
Distribuição proporcional mandatória na mesorregião
Distribuição proporcional mandatória na mesorregião
Parâmetros da
Amostragem STAGE 1 STAGE 2
Ponto de corte para
definição de população
infinita por célula
(Prestadora/UF)
540 810
Amostra mínima
(Número mínimo de
coletores contribuindo, pós
regra de descarte)
População infinita: 27 coletores
População finita: Indicadores não são medidos
População infinita: 90 coletores
População finita: Mensurar no mínimo 10% dos clientes (definição arbitrária)
SAMPLE - STATISTIC
NEW MODEL
• DO NOT NEED VOLUNTEER;
• NO NEED FOR ADDITIONAL EQUIPMENT -
PROBE REDUCES COSTS – MAINTENANCE
• STATISTICAL VALIDITY GREATER PERCEPTION
OF USER EXPERIENCE SINGLE METHODOLOGY
• ADEQUATE RANKING
• OFFICIAL OPENING FOR MISCELLANEOUS
COMPANIES - CERTIFICATION
NEW MODEL - CHALLENGES
• WHICH COMPANIES MUST BE MEASURED?
• ZERO-RATING
• HOW MANY USERS SHOULD BE MEASURED?
• HOW MANY MEASURES? TIME OF MEASURE?
• WHAT TECHNOLOGIES? DIFFICULT?
STATUS OF PROJECT
COLLECTORS VOLUMETRY- FIXED
COLLECTORS VOLUMETRY- MOBILE
97.144 13.082
2.469.182 2.186.066
828.262
30.436
842.276
5.128.633
ALGAR SERCOMTEL CLARO OI VIVO Porto Nextel TIM
COLETORES CADASTRADOS
108 1
724
85
1059
281 259
1595
ALGAR SERCOMTEL CLARO OI VIVO Porto Nextel TIM
QTD MUNICIPIO IDENTIFICADOS
266 63 23
24.571
30.027
47.420
6.579
359
ALGAR CABO TELECOM SERCOMTEL CLARO OI VIVO SKY TIM
COLETORES CADASTRADOS
33 2 1 135
2337
151 122 2
ALGAR CABO TELECOM SERCOMTEL CLARO OI VIVO SKY TIM
QTD MUNICIPIO CADASTRADOS
APP - STATISTICS
SPEED TEST - STATISTICS
FIXED – CPEs NUMBERS
MOBILE – SMARTPHONE NUMBERS
STATISTICAL VALIDITY
STATISTICAL VALIDITY
NEW MODEL - GIPAQ
CERTIFICATION - HOMOLOGATION
PROCEDURE - FLOW
MINIMUM PARAMETERS FOR CERTIFICATION
MINIMUM PARAMETERS FOR CERTIFICATION – real results
PROCEDURE - FLOW
WEB DASHBOARD https://portaleaq.abrtelecom.com.br/eaq/
COLLECTORS ESTIMATION- SMP
MUNICIPALITY RESULTS
USER
COMPETITION
SECTOR
