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2© 2012 Forrester Research, Inc. Reproduction Prohibited
Software innovation could be a lot more successful
Complexity leads to failure
• 32% succeeded.• 44% were challenged.• 24% failed.
Standish Group CHAOS
Summary 2009 report
• Iterative: 71% succeeded.• Agile: 70% succeeded.• Traditional: 66% succeeded.• Ad hoc: 62% succeeded.
Dr. Dobb’s Project Success
Survey
• Nearly one-half of the respondents experienced a project failure the year before.
• 86% reported losses of as much as 25% of targeted benefits across the portfolio.
KPMG Global IT Project
Management Survey 2005
12© 2012 Forrester Research, Inc. Reproduction Prohibited
We don’t see them in their natural habitat
16© 2012 Forrester Research, Inc. Reproduction Prohibited
Unwilling to challenge
assumptionsGroupthink
No time for
retrospection
19© 2012 Forrester Research, Inc. Reproduction Prohibited
Invention and innovation are not the same
John Woodall
Publishes his findings about the origins of
scurvy
1617James Lind
Convinces the
Admiralty to adopt a
simple cure
1787Some time passes…
© 2012 Forrester Research, Inc. Reproduction Prohibited
Companies take adoption seriously
User experience
Design
Usage analytics
22© 2012 Forrester Research, Inc. Reproduction Prohibited
Companies need to be adoption-driven
The old rules won’t make this possible
How do serious games change the rules of innovation?
StructuredRules, but often no winners
PurposefulDefinite outcome
Time-boundBy definition, a time-boxed
exercise
ParticipatorySuccess depends on
everyone participating.
© 2012 Forrester Research, Inc. Reproduction Prohibited
At the large and small scale
SMALL
Using serious games in my organization
LARGE
Making serious games generally successful
29© 2012 Forrester Research, Inc. Reproduction Prohibited
AT THE SMALL SCALE…
Speak the words your audience wants to hear
30© 2012 Forrester Research, Inc. Reproduction Prohibited
COMPLEXITY: How do we arrive at the minimum viable product?
PRODUCT BOX
GENERIC
THING
Now with
more stuff!
31© 2012 Forrester Research, Inc. Reproduction Prohibited
CUSTOMER INSIGHT: How can we change the conversation with the customer?
BUY A FEATURE
Android app for activity management
Custom pipeline stages
More complex lead-scoring options
More canned reports
$5,000
$2,000
$3,500
$1,500
FEATURE COST
-
$500
-
$300
SPENT
32© 2012 Forrester Research, Inc. Reproduction Prohibited
TEAM DYSFUNCTION: Do we share the same vision and priorities?
KNOWSY
Quality
FeaturesEase of use
ReliabilityCustomizabil
ity
33© 2012 Forrester Research, Inc. Reproduction Prohibited
AT THE LARGE SCALE…
Use the same techniques as previous
innovators
A familiar challenge
Market sh
are
Innovators
2.5%
Early
adopters
13.5%
Early
majority
34%
Late
majority
34%
Laggards
16%
You are here
36© 2012 Forrester Research, Inc. Reproduction Prohibited
Agile improves processes
Serious games improve decisions
© 2012 Forrester Research, Inc. Reproduction Prohibited
To help people find the right game
Gameification Advergames
Training simulations
Role-playing
Innovation games
Persuasive games
Wargames
Thank youTom Grant
+1.650.581.3846
http://blogs.forrester.com/tom_grant
@TomGrantForr