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ITMS – Way Forward
www.upsrtc.com, www.upsrtconline.co.in
Uttar Pradesh State Road Transport Corporation (UPSRTC)
ITMS is not an IT Project – it is a Transport Management Solution using
IT as a tool
It involves a lot of research and input from the domain to standardize
Business Rules on which logic is framed and codified to deliver an
application
STUs are not competitors in the area of operations but IT companies are
STUs should collaborate to enable
Savings in time & cost of reformulating business logic and reinventing
the wheel in the same scope
Uniformity of Business Rules and implementation modalities on All
India Basis
Synergising to Strengthen Road Transport Management Solutions
E-Ticketing – on websites & Mobile AppsTicketing & payment convenience, Choice of Seat, Green Initiative, Book
Tickets on Mobile Phone
So what’s newImplementation strategy
0 Cost to STU – No Capex or Opex
DBFOT consideration of 38 ps / tkt met out of IT Cess collected from
passenger @ 50 ps in addition to ticket fare
Incremental Revenue & Cost Savings
Wide foot print – Available on all leading ticketing portals – BusIndia,
Redbus, Makemytrip, GoIbibo, Hermes, Travel Yaari, PayTM, etc.
Standardised Business Rules for Reservation / Cancellation / Refunds /
Grievance Handling – Customer confidence
No cost of web application (avg. 3-4% of ticket revenue) or PG (avg. 2-3%
of ticket revenue) or SMS gateway (avg. 1% of ticket revenue) – Passenger
gets tickets at par and STU saves around 6-7%
Incremental revenue – reservation & cancellation charges fetch around 2%
of ticket revenue (Rs. 8-9 crs pa on an reservation revenue of Rs. 100 crs)
E-Ticketing – use of ETMs – clear printed tickets and ease of reconciliation
So what’s new Acitivity Log – Printed on return with waybill &
cash reciept
Checked by checking section and conductor’s
explanation sought
If explanation unsatisfactory, cash is deposited
only after authorisation by Station Incharge /
Depot Manager
In exceptional cases – disciplinary proceedings
Contributes to plug around 1-1.5% of revenue in
pilferages (around Rs. 40 crs pa on a on-board
ticket sale of around Rs. 3600 crs)
E-Ticketing – use of Smart Cards – cash less travel, no change problem, advance revenue
So what’s new Combo cards by leading banks – Travel wallet in RFiD & Shopping wallet in
Magstrip VISA powered – Semi closed loop as per RBI Guidelines under PPI
License“
”
Over the Counter Prepaid Preloaded cards by leading banks – closed loop as
per RBI Guidelines under PPI License
“ ”
Contributes advance payment, commited passenger, registration charges @
Rs. 50/- per cards (around Rs. 0.90 crs on a circulation base of over 1.60 lac
cards – targeted to go up to 2 cr cards)
Integration of mWallets – Mobile current booking app, wifi enabled, choice of
mWallet to passenger
GPS & Monitoring Resource Utilisation
So what’s new ATC Like Application – Automatic monitoring of dispatch of schedules and
Track On – reduce idle time of buses
Fuel Automation - IOCL
So what’s new Digital dip stick in underground tanks & dispensers by IOCL
RFiD Lock on Vehicle Fuel Tanks & Readers on Dispenser Nozzles –
Automatic recording of fuel dispensed & monitoring of bus wise / driver wise
consumption & averages
Integrated to MIS Portal for Km from GPS & Fuel reading from dispenser
0 cost of implementation - Contributes around 1% savings in fuel cost – Rs.
10 crs pa
Integrated Ticketing with IRCTC
So what’s new Integrated Rail-Bus Ticket for Gatiman Express by IRCTC
AC Bus at Hazrat Nizamuddin by UPSRTC – IRCTC takes care of
transhipment, reservation chart handed over to UPSRTC, revenue
transferred by IRCTC, onward journey to Agra
GPS, Control Rooms & Road Safety
So what’s new SOPs for Overspeeding – Graded action & penalty system for repeated
offence
SOPs for Harsh Braking / Acceleration – Route / bus category change for
rash driving, referesher training for repeated offence
Deaths due to accidents of ST Buses were 475 in 2013-14 which reduced to
around 400 and are constant though fleet incresed by 1500 buses, kms by over
10% and passengers by over 1.5 crs pa. Saving lives & MACT compensation /
litigation charges
Public Information Systems
So what’s newROAD TRANSPORT IVRS HELPLINE
3 digit abbreviated dailing (like 149 of Railways) – alloted
as All India Road Transport IVR number by DoT, GoI
Currently working in UP One network and landing on
UPSRTC servers – fetches data on STD codes of Orgin /
Destination
Needs landing number, data in similar format, voice
recording in English / Regional Language, STD Codes
Master for replication in different States
Space created for digital advertising – revenue
contribution Rs. 0.24 crs pa
0 Cost Sustainable Implementation Methodolgy
-Capital cost 38.25 crs
- GoI grant 19.125 crs
- Balance by SI in BOOT Model
-No investment by UP Govt. or UPSRTC
-Payment for operations & maintenance @ 38 ps per ticket for 5 years
-GoI gets back 5 ps per ticket as service tax
-Recovery of 33 ps per ticket from additional sources of revenue created
from the project
-14 ps per ticket (approx. 8 crs pa) from reservation & cancellation charges
-10 ps per ticket (approx. 6 crs pa) from advertisement on LCD displays & TP Roll
used for tickets
-9 ps per ticket (approx. 5 crs pa) from Smart Card registration charges
CUSTOMISED ITMS
DEXIM
ITMSFinance
HR Planning,
Recruitments, &
Training
Maintenance &
Repairs
Personnel
Management,
Payroll, HR
Accounting Attendance
Tracking
CCTV
Grievance
Redressal
Inventory
Management
Scheduling,
Routes,
Timetable
planning
Required integration
• Route / Crew
Scheduling
• Fleet
Maintenance
• HR – Planning
& Training
• Personnel &
Leave
Management
• Office
Automation –
Paperless Office
• Best Practices Award - MoRTH through ASRTU - 2014.
• Maximum profit in 2014-15 - MoRTH through ASRTU - 2016
• Minimum cost of operations per km. - MoRTH through ASRTU – 2016
• Transformative Governance Award - Skoch Consultancy Services -2015.
• Excellence Award for Commuter Friendly Initiatives - Use ofMultiPurpose Smart Cards - MoRTH through ASRTU - 2015.
• Excellence Gold Award in 5 categories - ITMS, Multipurpose SmartCards, VTS & Road Safety, IVRS Dial 149 Helpline, Water ATM &Parivahan Neer - Skoch Consultancy Services - 2016.
• KIGA (Kalam Innovative Governance Award) - bestowed by Dr APJAbdul Kalam Foundation on 15.10.2016 at Vigyan Bhawan, Delhi forUse of Innovative IT Tools in Public Interface of Road Transport(ITMS)
• eLets Award – Smart City – Smart Card Initiatives
Turnaround
• UPSRTC turned around to profits in 2004-05– Fleet, Fuel, Manpower management to lower costs, increased productivity &
revenue
• 2010 – 6th pay commission liabilty could not be passed on in fare
• 2013 – Dual pricing policy for fuel, introduction of technology for improved production & revenue
PROFIT
(Rs. In Lakhs) Growth % (Rs. In Lakhs) Growth % (Rs. In Lakhs)
2005-06 101867.75 100490.99 1376.76
2006-07 114117.46 12.03 110114.44 9.58 4003.02
2007-08 124073.94 8.72 120003.01 8.98 4070.93
2008-09 141385.87 13.95 140318.70 16.93 1067.17
2009-10 165702.01 17.20 170899.35 21.79 -5197.34
2010-11 207439.73 25.19 211288.40 23.63 -3848.67
2011-12 232398.32 12.03 235855.47 11.63 -3457.15
2012-13 252935.80 8.84 261195.94 10.74 -8260.14
2013-14 296793.42 17.34 309947.36 18.66 -13153.94
2014-15 327554.55 10.36 327306.60 5.60 247.95
2015-16 327092.25 -0.14 324469.69 -0.87 2622.56
EXPENDITUREFY
INCOME
•2013-14 - Income was 2968 crs, expenditure 3099 crsand a net loss of 131 crs
•2014-15 - Income increased by 308 crs and expenditureby only 174 crs. Net revenue increase was 134 crsresulting in a turn around to a profit of 3 crs
•2015-16 - Net revenue increase was 24 crs resulting inimprovement of net profit to 27 crs
•2016-17 - Net revenue increase expected to be over 48crs resulting in improvement of net profit to 75 crs(after payment of salaries at 7th Pay Commission level)
Way ForwardIntegrate Duty Rota & Leave Management from KSRTC – stakeholders
ASRTU, KSRTC, Solution Provider
ITMS becomes a collection of best practices
Available to All STUs through ASRTU
All Stakeholders’ interest protected – ASRTU (secretarial charges),
contributing STU (domain knowledge & research) & solution provider
(technology)
STUs should contribute & collaborate to enable
Savings in time / cost of bid process / implementation
Uniformity of business rules
Interoperability of data
Putting value to data
Creating CCHS facility for Multi Modal Cards, creating DC / DR for
pooling of resources
Synergise to Strengthen of Road Transport Management Solutions