goibibo

Silent (R)evolution

Fail fast. Pivot faster …

One thing at a time … and that done well.

Best thing to throw at a problem is tech.

Managing external inventory (supply side) at scale

Mobile vs web – it depends !

Personalization

Curation

Wallets – gocash

Network effects

Customers will come if they see value.

Hiring - attitude matters. Skills can be taught.

Give back value … to the customer.

Rock-star customer service.

Focus on the customer experience. End to end.

Explore new tech … all the time.

Rinse and repeat … your tech stack.

Open source – consume and give back

Lean is in.

Be aggressive .. Yet humble.

#goKarde