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Financial Mgmt.Service Portfolio Mgmt. Demand Mgmt. ROIFinancial Mgmt.Service Portfolio Mgmt. Demand Mgmt. ROIMan

ager

ITIL V3 Service Modell

Lief

eran

ten

Anwe

nder

Kund

e(n)

Man

ager

ServiceDesign

Unternehmens- und Wettbewerbspolitik / Qualitätsmanagement / Programme Mgmt.

Continual Service ImprovementService MeasurementService Reporting7-Step Improvement

ServiceTransition

ServiceOperation

Service Strategy

.

Release andDeployment

Mgmt.

Change Management

Service Assetand

ConfigurationManagement

TransitionPlanning

and Support

Service Validation

and TestingEvaluation

KnowledgeMgmt.

ProblemManagement

Incident Management

Access Mgmt.Request Fulfilment Event Mgmt.

ServiceDesk

TechnicalMgmt.

ApplicationMgmt.

IT OperationsMgmt. Problem

Management

Incident Management

Access Mgmt.Request Fulfilment Event Mgmt.

ServiceDesk

TechnicalMgmt.

ApplicationMgmt.

IT OperationsMgmt.

AvailabilityMgmt.

CapacityMgmt.

IT Service Continuity

Mgmt.

InformationSecurityMgmt.

Service Catalogue

Mgmt.

SupplierMgmt.

Service Level

Mgmt.

AvailabilityMgmt.

CapacityMgmt.

IT Service Continuity

Mgmt.

InformationSecurityMgmt.

Service Catalogue

Mgmt.

SupplierMgmt.

Service Level

Mgmt.