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© QAI India Limited. All rights reserved.
ITIL® BENEFITS
A presentation by QAI
INDIA | USA | UK | CHINA | MALAYSIA | SINGAPORE
ITIL® Benefits
www.qaiglobal.com
Efficiency
Benefits Application Processes
Increased productivity of Automation All ITIL®staff members Processes
Increased operational RACI Chart Implementation All ITIL®efficiency of staff Processesmembers
Reduced resolution time Implementation of SKMS Service Asset &ConfigurationManagement
Improved effectiveness Current reputation can beof IT function improved by reducing the ratio of
new projects to ongoing maintenance and operations -(currently 32% focus is on new projects; 62% focus is on maintaining and operating the existing environment.)*
*Source: Enterprise And SMB Hardware Survey, North America And Europe, Q3 2007
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S.
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Customer Satisfaction
Benefits Application Processes
Quality of service By defining service levels, IT Service Levelthrough improved knows what the customer responsiveness expects and can respond
accordingly.
Reduced downtime By Implementing problem management process (and/or role), the root problems for incidents can be identified and resolved.
Management & Service Catalog Management Problem Management, Availability Management, Capacity Management, IT Service Continuity Management
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S.
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Agility in Adopting Changes, Cost Reduction
Benefits Application Processes
Reduced downtime Through Release, Change and Changeand speed of Configuration management, Management,implementation of changes can be implemented changes without causing downtime, rework
or rollbacks.
Optimization of If services are managed according service-level to service levels, penalties can be agreements avoided.
Utilization of Through asset tracking, portfolio resources across IT management and project
management assets (people, infrastructure, licenses, etc.) can be effectively utilized.
Service Asset & Configuration Management and Release Management
Service Level Management, Service Catalog Management & Service Portfolio Management Service Asset & Configuration Management, Change
Management
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S.Patent and Trademark Office™ -4-
Compliance & Corporate Governance
Benefits Application Processes
Policies and procedures are repeatable, documented and controlled.
Enabling the IT function to demonstrate its value
Documentation is necessary for all All ITIL® ITIL® processes, which in turn Processes provide visibility and control.
Relationship processes such as Supplier supplier management give IT a Management & new or different reputation. Service Level
Management
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S.Patent and Trademark Office™ -5-
Realization
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S.
Patent and Trademark Office™ -6-
Realization
Companies such as Procter and Gamble, IBM, Caterpillar, Shell Oil, Boeing, and the Internal Revenue Service have all reported great success and significant operational cost savings as a direct result of ITIL® adoption.
Shell Oil utilized ITIL® best practices when they overhauled their global desktop PC consolidation project, encompassing 80,000 desktops. After this project was completed, they can now do software upgrades in less than 72 hours, potentially saving 6000 man-days working days and 5 million dollars.
Implementing key ITIL® processes in 2001 at Nationwide Insurance led to a 40% reduction of its systems outages. The company estimates a $4.3 million RoI over the next three years
Cox adopted a plan to implement ITIL® Service Support and Service Delivery disciplines. As a result of these changes, Cox anticipates that, as a portion of annual revenue, Total Cost of Ownership (TCO) will decline by more than 25% or $24 Million each year
Source: Planning to Implement Service management
ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S.
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© QAI India Limited. All rights reserved.
INDIA
USA
UK
CHINA
MALAYSIA
SINGAPORE
© QAIAll rights reserved. No part of this document may be reproduced or distributed in any form or byany means, or stored in a database or retrieval system, without prior written permission of QAI
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