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azizi computer doctor
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i
A user is reporting that a new external hard drive is defective. The laptop will allow
access to the drive at
times, and then will report that the drive cannot be found. Upon an initial examination of
the laptop, it is
discovered that the user has ten USB devices connected to the laptop.
What is the best quick solution to this problem?
Remove all the peripherals except the hard drive and observe the results.
Move the laptop to another location and observe the results.
Replace the power adapter and observe the results.
Replace the USB hub and observe the results.
Flash the BIOS on the laptop and observe the results.
Refer to the exhibit. Which type of removable media is depicted?
hard disk
USB optical drive
PC card
flash drive
Refer to the exhibit. Which sequence of steps describes the printing process used by a
laser printer?
1,2,3,4,5,6
2,5,3,4,1,6
3,4,1,6,2,5
4,2,6,5,3,1
Where can a user change the idle time after which a laptop will switch to standby mode?
Right-click the desktop, then click Power Modes > Standby.
Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI.
Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
Left-click Start > All Programs > Accessories > System Tools > Power Management.
What is the default subnet mask for a Class A network?
0.0.0.255
0.0.255.255
0.255.255.255
255.0.0.0
255.255.0.0
255.255.255.0
When installing the Windows XP operating system, a technician is given a choice of file
systems to use. If
security is a requirement, which file system should be chosen?
FAT32
HPFS
NFS
NTFS
ii
A technician is asked to configure the time the system must be idle before the hard disk
spins down on all the
Windows-based laptops in the company. The technician configured the power options in
Windows but it
appears to have no effect. Where should the technician look to enable power
management?
Administrative Tools
BIOS
Command Prompt
Safe mode
System Registry
Which three things should be investigated first when troubleshooting a printer? (Choose
three.)
equipment power
corrupt print driver
low-ink warning
out of paper
operating system compatibility
firmware version
A technician is having trouble with laptops that keep overheating. What preventive
maintenance procedure
can be performed on the laptops to reduce this problem?
Regularly replace the laptop battery.
Encourage users to run the laptop from the battery more often.
Encourage users to run the laptop from the AC adapter more often.
Remove and clean the CPU.
Clean the air vents.
Replace the fan.
The technician has been asked to upgrade the printer driver for an old printer. What is the
best source for a
new driver?
manufacturer's website
Microsoft Update website
printer installation disk
Windows Device Manager
Windows hardware profiles
When analyzing a protocol used on the network, it is discovered that multicast messages
are being sent to
network devices. Which class of IP addressing is being used to send these messages?
A
B
C
iii
D
E
A user has been writing data to a USB flash memory drive. What should the user do
before removing the
device?
Shut down the computer.
Click on the Safely Remove Hardware icon in the system tray then on the device.
Right-click on the drive in My Computer, then click on Remove Drive .
Remove the power to the drive.
Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)
modem
network
parallel
serial
USB
Which three rules increase the level of password strength? (Choose three.)
Passwords should never expire.
Passwords should be a combination of letters and numbers.
Passwords should combine a user's special dates and initials so they can be alphanumeric.
Passwords should be changed by the user after specific periods of time.
Password expiration and lockout policies should be clearly defined.
Passwords should be short to reduce the chances of users forgetting them.
Which two types of connectors can be found on DVI cables? (Choose two.)
Refer to the exhibit. Which three status LEDs are shown in the graphic? (Choose three.)
battery status
Bluetooth activity
caps lock
hard-drive activity
power on status
wireless activity
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate
the information they
store. Which type of adapter will need to be installed on the servers to accomplish the
desired redundancy?
NIC
Wireless NIC
USB gateway
RAID adapter
multiple slave hard disk adapter
iv
Which power mode should be used by a laptop so that all the data is saved, all the
applications the user was
working on are left open, and there is no power used by the laptop?
Hibernate
Suspend
Left on with no power mode
Soft shutdown
When a Windows XP computer has completed the POST for each adapter card that has a
BIOS, what is the
next step during the boot sequence?
BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.
When a Window XP computer has completed the POST for each adapter card that has a
BIOS, what is the next step during the boot sequence?
(a) BIOS Reads the MBR
(b) NTDETECT.COM is used to detect any installed Hardware
(c) NTDLR reads the Registry files.
(d) The WINLOGON.EXE program is started
Which three of the following file systems can be used to format a Windows NOS
partition? (Choose three.)
(a) FAT
(b) NTFS
(c) POST
(d) FAT32
In Windows 2000, which two categories within Computer Management under
System Tools store logged information? (Choose two.)
(a) Performance Logs and Alerts
(b) Create Log.exe
(c) Event Viewer
(d) Executable category
Where in Windows XP can the shutdown, hibernate, and standby modes be
configured?
(a) Start > control panel > Power System
(b) Start > control panel > Power Connection
(c) Start > control panel > Power Option
(d) Start > control panel > Power Configuration
v
At which TCP/IP model layer would a MAC address be found?
(a) application
(b) network access
(c) Transport
(d) internet
What must be done before a technician cleans a very dirty LCD screen on a laptop?
(a) Place the laptop in standby mode.
(b) Remove the screen from the laptop.
(c) Remove the battery.
(d) Enable the autoclean setting in the BIOS.
Which steps lead to the window where the performance settings can be changed on a Windows XP
computer that is using the classic view display?
(a) Choose Start > Control Panel > System > Advanced > Performance area. Choose the
Settings button.
(b) Choose Start > Control Panel > System > Hardware > Device Manager > View >
Resources by type
(c) Choose Start > Control Panel > Administrative Tools > Performance area > VMem
(d) Choose Start > All Programs > Accessories > System Tools > System Restore
Once a technician understands a customer complaint, it is common to ask close-ended
questions. Which question is a close-ended one?
(a) What happened before the error occurred?
(b) Is this the first time the error occurred?
(c) What happened after the error occurred?
(d) What error messages were displayed when the error occurred?
A customer who owns a business that creates high-quality color graphic images wants a
new printer. The customer already has an ink-jet printer. Which type of printer would be a good
recommendation?
(a) dot-matrix
(b) solid-ink
(c) daisy-wheel
(d) thermal
A laptop user has noticed that connecting an external monitor, keyboard, and speaker
each day is causing damage to the laptop connectors. What can the user do to prolong the
life of the connectors?
(a) Obtain devices which are specially designed for heavily used laptops.
(b) Use only PCI devices.
vi
(c) Use a docking station.
(d) Attach all of the devices to a USB hub.
Which type of power connector is used to connect devices such as optical drives and hard
drive?
Mention and Explain Types of attacks to computer security
Mention and explain with examples three tools used by Attackers to install a program on
a computer
Define the following Denial of Service (DoS)
(a) Ping of Death
(b) E-mail Bomb
(c) Distributed DoS
Briefly Explain Troubleshooting Process
Define Router Configuration
(a) Write the Router command for configuring
i. Host Name
ii. Password Router
iii. DHCP
iv. Serial Interface
v. Fast Ethernet Interface
(b)How do you understand about this command?
(i) ip dhc excluded-address
(ii) configure terminal (config t)
(iii) no shutdown
(i) Briefly explain the OSI Model
Is an industry standard framework that is used to divide network communications into
seven layers.
(ii)Study very careful the drawing below and answer the questions
A=?
B=?
C=?
D=?
A
B
C
vii
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