ISSIP 2nd Quarter 2016 Board of Directors Meeting July 27 ... · Cisco Live 2016 presentation (Las Vegas, July 2016); 200 attendees/10,000 stream Journal article, “Service Industry

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2016 ISSIP and/or its affiliates. All rights reserved.

ISSIP 2nd Quarter 2016 Board of Directors Meeting

July 27, 2016http://www.issip.org/2401-2/

Twitter Hashtag: #ISSIP

Meeting Agendaq Opening, and welcome - Yassi Moghaddam

q Welcome New GE/Prashant Tyagi - YM

q ISSIP IoT/Data Analytics SIG - Prashant Tyagi

q 2017 VP Nominations/Election - Ammar Rayes

q Service Innovation Framework SIG and the Cisco Incubation Program – DJ Christman

q Other SIG updates– Casimer DeCusatis, Daniela Sangiorgi, Haluk Demirkan (HD)

q Other Events – HD

q Chapters update – Niels Feldman/Christoph Heitz

q Content Strategy – YM, Larry Hiner

q Operations - YM

q Open Discussion: Ask of the Board


Welcome!

qLeads the Data Lake Organization at GE Digital in San Ramon, CA. In charge of enabling the big data strategy for the Industrial Internet for vertical including Healthcare, Oil and Gas, Power Generation, Aviation, etc

qPreviously, lead Cisco’s smart services and smart analytics initiatives (over $ 500M rev). Before Cisco, co-founder of a startup company focused on delivering intelligent drug discovery data platforms for the Biotech and Pharma Industry.

qB.Tech, Indian Institute of Technology, Delhi, MBA Indian Institute of Management, Bangalore, Masters in Computer Science, Clemson University

qChair of ISSIP IoT/Data Analytics SIG

2016 ISSIP and/or its affiliates. All rights reserved. 3

Prashant Tyagi, Director IoT and Big Data Platforms,

GE Digital

IoT/Data Analytics SIGMission: Bring together practitioners from academia and industry who are dedicated in their careers to this dynamic field and are looking at contributing in terms of best practices, reference architectures and influencing standards bodies

Objectives & Goals: 1) Develop industry wide best practices 2) Develop reference architecture for verticals 3) Influence Industry standard bodies4) Publish Technology and Business papers in these fields5) Promote collaboration between academia and industry

Accomplishments: 1) Meeting with academics and industry partners to explore common areas of interest and attract

collaborators.2) SIG overview presentation drafted

Start Date: ~ 8/1/2016?


2017 VP Nominations & Elections


Learn More…http://www.issip.org/announcements/

Rama AkkirajuDistinguished Engineer, Master Inventor, IBM Watson, IBM

Prashant TyagiDirector, IoT and Big Data Platforms, GE Digital, GE

Heather YurkoService Owner, Service Logistics + Operations Systems Cisco

Members

ISSIP SIF SIG Update

Activities / Communication

ISSIP Speaker Series Partnership

Weekly Chapter Call(Tues @ 10:30AM EST)

Past Quarter Highlights

• Leverage framework to host People-Centric Innovation (PCI) Workshop with Cisco • Mentorship and Coaching of “Intrapreneurs” using SIF Researched Concepts• Lead efforts towards completion of T-Summit Playbook•HICSS 2017 Proposal

Upcoming Quarter•Measurement of Cisco Intrapreneur Partnership•Explore IP rights for SIF Researched Concepts•Publication on SIF / Cisco Intrapreneurship Successes•Primary establishment of SIF Certification•SIF Training & Certification Playbook

Next StepsLaunched

April 2014

39 membersCisco IBMRWTH Aachen Univ.

NC State Univ.EMC/DELL

Columbia UniversityGoogle

Univ. Washington

Achievements

@ISSIP_framework

Publish Service Innovation Framework

Cisco Incubator Program Partnership

SIG Chairs:

Heather Yurko & DJ Christman

([email protected]; [email protected]) HICCS 2016


Center for Innovation Management Studies Partnership

Cisco Intrapreneurship program building a Minimum Viable Product “MVP” in 90-days and pitching to internal investors.

ISSIP SIF + Cisco Incubator Program

Define Service 2.0 and provide a consumable framework that allows users to re/create it

Build a model of accelerators/ incubators that solve service innovation problems

SIF Goals

• Hosted PCI Workshop (June 13)• Coaching and Mentoring

• Medical Data Platform (Israel)

• Security Threat Analysis (Texas)

ISSIP SIF Involvement

• Publication of Cisco/ISSIP Partnership Success

• ISSIP PCI Certification• ISSIP PCI Playbook

Next-Steps

Members

ISSIP SDN SIG Update


Quarterly SIG Calls(missed summer 2016 per academic members)

Cisco Live 2016 presentation (Las Vegas, July 2016); 200 attendees/10,000 stream

Journal article, “Service Industry Perspective on SDN radio access networks”, IJHPCN (1Q2016)

2016 Goals and Objectives• extend SIG visibility, possibly by present at one of the ISSIP- sponsored conferences or related venues

Growth•Promote education related to SDN and NFV services; assess impact of SDN on services knowledge base•Investigate and strengthen relationship between academia and industry•Support SDN research related to new architectures and service opportunities

Short term:•Next call (September 2016)•Submissions in process for IC3P and other conferences (target fall 2016)

Next StepsLaunched

April 2014

10 members•4 Scholars•5 Practitioners(interested new members from Cisco Live 2016)

CiscoIBM

NetflixMarist College

City University of N.Y. Purdue

N.C. State

Achievements

Chair: Casimer DeCusatis (Marist College)

NSF ECC conference, Internet 2 conference

Members

ISSIP Service Design SIG (Fromerly UE SIG)


Bi-Weekly SIG Call(Wed. 8:00 AM MST)

2016 Goals and Objectives• Design for SDL checklist doc for

further testing on issip.org• Submit a industry friendly version

of white to an industry publicationInterconnect•SDIN EU training network

(integration of PhD student)Short term:• Wider test of Design for SDL

inquiry tool – looking for a corporate partner to test.• Design and test of workshop

activities

Next StepsLaunched

November 2012

9 members• 4 Scholars

2 Politecnico di Milano

1 Singapore University

1 Istanbul TechnicalUniversity

• 5 PractitionersCisco Systems IncFrank PartnersKaiser PermanenteISSIPWTInfoTech

Achievements

Chair: Daniela Sangiorgi (Politecnico di Milano)

Service Design Whitepaper completed & presented at ServDes 2016, May 24-26

Service Design Case Studies & checklist tool testing


Education and Research SIG Update

125

• Speakers Series: 130

• Presentation published on the ISSIP website

• Open data sets: 122

• Newsletter articles, presentations at multiple conferences (HICSS, Frontiers of Service, ICServ, T-Summit, and more)

• At least 1 paper on issip.org • At least 2 sessions @ ISSIP

sponsored conferences• Grow online community• Continue to publish

presentations on issip.org• Haluk Demirkan, James C.

Spohrer, Jeffrey J Welser are co-guest editing a special issue of IEEE IT professional on Digital Innovation and Strategic Transformation

2016 Goals

October 2012

Contributions YTD 2106Launched

Co-Chairs: H. Demirkan (U. of Washington), J Spohrer, IBM

Members


Book Series, Partnership with Business Expert Press• Collection Title: Service Systems and Innovations in

Business and Society http://www.issip.org/learningcenter/booksandcollections/

• Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011)

• Primary readers: professionals, executive development, graduate programs

• Discounted prices for ISSIP members• Call for authors ongoing,

http://www.issip.org/newsletters/march-2013/call-for-booklet-proposals-service-systems-and-innovation-in-business-society/

Published total – 15, 1 published in Q 2 2016 http://www.businessexpertpress.com/taxonomy/term/61In Progress - 13

Knowledge Co-Creation & DisseminationValue Network Through Publications

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T-SUMMIT 2016: CALL

FOR CHAPTERS

OUT

Call for Chapters:http://bit.ly/1X5nNwx


ISSIP Events – Accomplished 2016qConferences:

1. HICSS-49, Jan 5-8 (Completed, planning for 2017 started)

2. T-Summit 2016, March 21-22, Washington DC, USA (at the National Academies)

3. The 25th Annual Frontiers in Service Conference will be held June 23-26, 2016 in beautiful Bergen, Norway

qInnovation Roundtables

• February: Guest speaker: PK Agrawal, CEO of Silicon Valley Northeastern University – future of jobs

• April: § Combined event with Berkeley Haas Business Innovation

Forum – Open Innovation§ Presidents recognition dinner with industry (GE, Intel,

VMware)

qOthers: • SJSU Center for Service Systems Engineering and Innovation

(CSSEI) Advisory Council Meeting, July 25


ISSIP Events - Planned

qConferences • 2016

§ 7th International Conference on The Human Side of Service Engineering, July 27-31, Orlando, FL

• 2017

§ HICSS-50, Jan 4-7, 3 ISSIP workshops, 2 on Digital Transformation; 1 on Cognitive Computing

§ T-Summit 2017 (date and venue TBD)

qDiscovery Summits

• October 13-14, Seoul, South Korea

• Nov 7, 2016, Tokyo, Japan

• Dec 13 & 14, 2016, San Jose, CA

qNSF Workshop (1Q 2017, San Jose, CA)• Proposal submitted


ISSIP Frontiers of Service Innovation Speaker Series

Goal: To create an environment for thought leadership, knowledge dissemination and intellectual stimulation, and to increase ISSIP value for institutional and individual members. http://www.issip.org/learning-center/2602-2Accomplished in 2016:

• Service Innovation Monthly Roundtables: 3 • ISSIP Service Innovation Weekly Speaker : total 130 (13 in Q1 2016)• Community of Interest Presentations (ISSIP Service Economics Community of Interest Speaker Series;

Cognitive Systems Institute Group Speaker Series)• In Person Customary Speaking Engagements• Posting of recorded presentations on ISSIP website begun (http://www.issip.org/issip-service-innovation-

weekly-speaker-series/) Planned for 2016:

• Service Innovation Monthly Roundtables – 6• ISSIP Service Innovation Weekly Speaker Series - 30• Recorded Presentations posted on issp.org– 40 • In Person Customary Speaking Engagements – as needed

Members

ISSIP SIGs/Chapters Update -Germany


ISSIP Germany and Switzerland issued an “ISSIP Most Innovative Paper Award” at the Karslruhe Service Summit 2016

2016 ObjectiveMaintain visibility and contact to chapter members until 2017 when chapter staff has more capacity

Next StepsLaunched

June 2013

17 members•7 Scholars•5 Practitioners•5 Graduate students

Siemens IBMDB (Railway)

University of Nuremberg Deutsche Bank KSRI

Deutsche Telekom

University of St. Gallen

Achievements

Chair: Name (Affiliation)

https://www.ksri.kit.edu/news_1843.php

Members

ISSIP Switzerland Chapter

Activities

- Organizational structure defined, board installed

- Website: http://www.data-service-alliance.ch/

- Funding 300 kCHF by CTI approved for 2017-2020

- Workshop with Aalto Univ. in Zurich: Big Data in industrial services and game changing business models: Should data be shared or protected? (50 participants)

- July 7: Swiss Workshop on Asset Management 4.0 (80 participants)

- Start of 2 Expert Groups- Machine Learning- Services for Citizens and consumers

- First research project created

- Founding of legal body (Association)

- Hiring staff: Managing Director + administrative staff

- Inaugural party at Lake of Zurich

- Event: 3rd Swiss Conference on Data Science – SDS|2016(>250 participants expected)

- Several smaller events in fall planned

- First “innovation bootcamp” in Sept.

Next StepsLaunched

March 2016

47 corporate members + partners•28 companies (+3)•12 academic members (+2)•7 foreign cooperation partners

In total > 150 individuals involved.

Yearly budget: 1 MCHF

Achievements

Chair: Christoph Heitz, Zurich Univ. Appl. Sci

ISSIP Content StrategyqCo-Chairs of Content Strategy Committee: Larry Hiner (Workforce Equanimity), Moira Scerriq ISSIP Content Distribution Channels:

• Website: www.issip.org• Newsletter (monthly):

§ Editor-in-Chief, Moira Scerri§ Distributed via email and archived here: http://www.issip.org/newsletters/

• Paper.li (weekly): § Curator-in-Chief, Larry Hiner§ http://paper.li/e-1446674501#!all

• Blog: http://www.issip.org/blog/• Social media:

§ LinkedIn Page: https://www.linkedin.com/groups/4720974§ Twitter: @The_ISSIP, https://twitter.com/The_ISSIP, hashtag: #ISSIP § Youtube Channel:§ Facebook page: https://www.facebook.com/ISSIP.org/

q To share content for the Newsletter and Paper.li:• Email to [email protected]• Tweet using hashtag #ISSIP or to @The_ISSIP


Institutional Members Update

qHanSung University (Graduate School of Knowledge Service and Consulting) (KSCON) planning to join ISSIP. Sponsor: Dr KangYoonLee.

qIntel is exploring co-creating around servitization with ISSIP and the Digital Transformation COI.

qEngaging VmWare, Samsung, Fujitsu, Oracle, CA Technologies, Agilent, Tyco and others in ISSIP Innovation Roundtables, Discovery Summits, and recently started Industry Thought Leaders Dinners.

Curious how your company could

join ISSIP?

Contact [email protected]


Individual Membership Update

Total 4/28/2016

1024

Total 7/26/216:

1046

Growth:

~2%

Average Addition per

Month:

~7

Additional Institutions Represention Since 4/28/2016:• Roche Diagnostics • HanSung University• Purdue• NUS• And more…

Academic/Research Center

33%

Company36%

Student18%

Independent4%

SMB4%

Other5%

ISSIP Members Profile - As of 4/28/16


Academic/Research Center

33%

Company35%

Student18%

Independent4%

SMB5%

Other5%

ISSIP Members Profile - As of 7/26/16

Additional Recognitions•DJ Christman•Heather Yurko

•Gerhard Gudergan

•Valerie Correale

•Moira Scerri•Larry Hiner

•Niles Feldman•Christoph Heitz

•Steve Kwan

Contributions to SIF SIG- Cisco Incubator workshop Playbook

Evangelizing ISSIP in Germany, Switzerland, and sponsoring ISSIP Paper Award in KSS 2016

Leadership for evangelizing the SIF SIG Framework in Cisco

Continued contribution improving ISSIP content, monthly Newsletter and weekly curated news, social media

Continued Support of ISSIP Discovery Summit

Outstanding contributions to SIF SIG- Cisco Incubator Programs

Other Operations

qCompleted process to align fiscal and calendar year with the IRS & Sate of California

qISSIP tax forms for 2015 filed (May 15, 2016 due date).

qISSIP Statement of Information with State of California filed.


Financials

As of 05/02/2016

q Total Cash ~ $87,654.92

YTD gross Income ~ $ 66,086.67

YTD 2016 Operating Expenses

q Salaries ~ $24,996

q IBM-Funded ISSIP Faculty Awards ~ $12,000

q Sponsorships - $2,500

q Web development – $2,000

q Accounting ~ $250

¨ Remainder 2016 Receivables estimates, at least:

q $60,000


¨ Pro Forma for FY2016n Estimated Income: ~$95,000,

Plus 4~6 institutional memberships and sponsorships

n Salaries - $50,000

n Consulting & Operations (tools, licensing, web, etc. ) - $5,000 - $10,000

n Travel and Miscellaneous $5,000- $10,000

n Awards & Sponsorships –~$20,000

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ISSIP 2nd Quarter 2016 Board of Directors Meeting

July 27, 2016

Thank you!

Documents

ISSIP 2nd Quarter 2016 Board of Directors Meeting July 27 ... · Cisco Live 2016 presentation (Las Vegas, July 2016); 200 attendees/10,000 stream Journal article, “Service Industry