ISO 9001:2008 Certification and Importance

 

You must have heard about ISO 9001:2008. The certification published by ISO, the

International Organization for Standardization, deals with the fundamentals of quality

management systems. The motto is to meet the every epectation of the customers

 while rendering a high quality service. In short you can say that it ensures!

"etter #ustomer Satisfaction

#ontinual Improvement

#ompliance of all statutory requirements

The $%%& version covers the non eisting requirements of others li'e ISO (%%)!$%%%

and follows quality management approach. The IS0 9001:2008 standard is guided by

eight *uality +anagement rinciples!

1) - customer focused organization

2) eadership

3) /nsuring a process approach

4) The involvement of people

5) #ontinual improvement

6) +utually beneficial supplier relations

7) - systematic approach to the management

8) - factual approach to decision ma'ing

 0hile throwing light on customer care IS0 9001:2008 standards conveys that the

company1s focusing their attention on customers outlast than others. #ustomers form

the base of revenue generation and so it is imperative to pay heed and meet their

epectations. eadership is another criterion that describes the functionality of the

organization. The leader must be competent. There is always scope for improvement

and up gradation when led and directed by top management. "eing eperienced they

act as leaders and provide necessary direction ma'ing sure to meet the specific goals.

Involvement of people is another criterion to outlast and outlive in the ever changing

mar'et scenario. 2irm and companies must be aware of the epectations of the

customers. Step by step planning and approach toward the ultimate goal is one of the

 

tested methods to remain ahead of others. Systematic -pproach to +anagement

applies to the process of interaction between the units to avoid any conflict of interest.

They must together act in the interest of the customers. #ontinual Improvement at every

level 'eeps the company ongoing. +utually "eneficial Supplier 3elationships is a win4

 win situation for the organization.

Similarly ISO 14001:2005 assists organizations to ta'e a proactive approach to

managing environmental issues. 2rom public to private sectors, it fies criteria to reduce

carbon foot print. This helps to mitigate the problem relating to environmental problems.

ISO develops facilitate the fusion of environmental plus business goals by encouraging

the insertion of environmental aspects in product design. "eing multi4faceted

International Standards, ISO represent international understanding on core issues

relating to state of the art technology and good practice. Today ISO certification has

emerged as a guarantee of quality services and products and many companies are

thronging to get the same from the organization.