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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human Factors Engineeringand Work Design

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    WORK METHODS DESIGN

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Work Methods Design/Methods Engineering

    Emphasis in Methods EngineeringEfficiencyCost reductionLabor reductionWorkplace layoutFacility layoutElimination of waste

    One best way in doing work

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human Factors Engineering/Ergonomics

    Emphasis in Ergonomics and Human FactorsSafetyComfortInteraction between human and equipmentWorkplace environmentFitting the work to the individualReduction of human errors

    Accident avoidance

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Industrial Accidents

    Human Factors Engineering

    http://localhost/var/www/apps/conversion/tmp/scratch_2/Industrial%20Accidents%20pt.1.mp4http://localhost/var/www/apps/conversion/tmp/scratch_2/Industrial%20Accidents%20pt.1.mp4
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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human Factors

    Human factors is synonymous with ergonomicsErgonomics emphasizes work physiology andanthropometry

    Europe industrial work systemsHuman factors emphasizes experimentalpsychology and systems engineering

    U.S. military work systems

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human Factors

    Physiology - a branch of biology concerned withthe vital processes of living organisms and howtheir constituent tissues and cells function

    Important in work because work requires

    expenditure of physical energy Anthropometry a branch of anthropologyconcerned with the dimensions of the humanbody, such as height and reach

    Important in work because the dimensions of the human body affect capabilities of worker

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Physical and Cognitive Demands

    Most work activities require a combination of physical and cognitive exertions

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    PHYSICAL DEMANDS

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    MENTAL DEMANDS

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    What is Ergonomics?

    ERGONOMICS

    Ergon Nomos(WORK) (LAW)

    Study of Human at work

    Fitting the task to the worker

    (Chaffin and Andersson, 1984)

    worker

    Job design workplace

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Objectives in Ergonomics

    Greater ease of interaction between user andmachine

    Avoid errors and mistakesGreater comfort and satisfaction in use of theequipmentReduce stress and fatigueGreater efficiency and productivitySafer operation

    Avoid accidents and injuries

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    SAMPLE ILLUSTRATION

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Ergonomics Application Areas

    Work system designObjectives: safety, accident avoidance,improved functional performance

    Also includes environment such as lightingProduct design

    Objectives: safety, comfort, user-friendly,mistake proof, avoidance of liability lawsuits

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    LIGHTING

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    PRODUCT DESIGN

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Ergonomists What They Do

    Research on human capabilities and limitationsDiscover the characteristics of humanperformance, e.g., how much can anaverage worker lift?

    Design and engineering applicationsUse the research findings to design better tools and work methods

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    LIFTING REQUIREMENTS

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Fitting the Person to the Job

    Considers workers physical and mental aptitudesin employment decisions

    For example, using worker size and strength ascriteria for physical work

    Common philosophy prior to ergonomicsFPJ is still important

    For example, educational requirements for technical positions

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Fitting the Job to the Person

    Opposite of FPJPhilosophy: design the job so that any member of the work force can perform itWhy the FJP philosophy has evolved:

    Changes in worker skill requirementsDemographic changes (e.g. more women inthe workforce)

    Social and political changes (e.g., equalopportunity laws)

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human-Machine Systems

    Basic model in ergonomicsDefined as a combination of humans andequipment interacting to achieve somedesired result

    Types of human-machine systems:1. Manual systems2. Mechanical systems3. Automated systems

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    System Components

    The humanThe equipment

    The environment

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human Components

    Human senses - to sense the operationVision, hearing, touch, taste, and smell

    Human brain - for information processingThinking, planning, calculating, makingdecisions, solving problems

    Human effectors - to take actionFingers, hands, feet, and voice

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Machine Components

    The process function or operation performedby human-machine systemDisplays - to observe the process

    Direct observation for simple processes Artificial displays for complex processes

    Controls - to actuate and regulate the processSteering wheel, computer keyboard

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Environmental Components

    Physical environmentLocation and surrounding lighting, noise,temperature, and humidity

    Social environmentCo-workers and colleagues at workImmediate supervisorsOrganizational culturePace of work

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Human-Machine Interactions

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Topic Areas in Ergonomics

    Physical ergonomicsCognitive ergonomicsThe physical work environmentOccupational safety and health

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Physical Ergonomics

    How the human body functions during physicalexertion

    Physiology vital processes carried out byliving organisms and how their constituent

    tissues and cells functionHow physical dimensions of the body affectcapabilities of worker

    Anthropometry physical dimensions of the

    human body

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Biochemical Reactions in Metabolism

    Food categories:Carbohydrates (4 kcal/g) converted intoglucose (C 6H12 O 6) and glycogen

    Primary source of energy muscle

    Proteins (4 kcal/g) converted into aminoacids

    Lipids (9 kcal/g) converted into fatty acids

    (acetic acid and glycerol)

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Energy Expenditure Rates

    Sleeping BMR m Standing (not walking) 2.2 kcal/minWalking at 4.5 km/hr 4 kcal/minJogging at 7.2 km/hr 7.5 kcal/minSoldering work (seated) 2.7 kcal/minMowing lawn (push mower) 8.3 kcal/minChopping wood 8 kcal/min

    Shoveling in front of furnace 10 kcal/min

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Work Activity and Energy Expenditure

    Energy expenditure,heart rate, and

    oxygen consumptionfor severalcategories of workactivity

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Muscle Endurance

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Static Dimensions of Human Body

    Standing

    Seated

    d h f l d

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Standing Heights of Males andFemales throughout the World

    Males FemalesRegion Centimeters Inches Centimeters InchesNorth America 179 70.5 165 65.0Northern Europe 181 71.3 169 66.5Central Europe 177 69.7 166 65.4Southeastern

    Europe

    173 68.1 162 63.8

    India, North 167 65.7 154 60.6India, South 162 63.8 150 59.1Japan 172 67.7 159 62.6Southeast Asia 163 64.2 153 60.2

    Australia

    (European)

    177 69.7 167 65.7

    Africa, North 169 66.5 161 63.4 Africa, West 167 65.7 153 60.2

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Normal Distribution in Anthropometry

    Normal distribution for a given anthropometricvariable of interest

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Different Sizes for Different Size Users

    Coat sizes 37 38 39 40 42 44 46 48 50 52 54 56 58 60

    Short (under 58) x x x x x x

    Regular (58 to 511) x x x x x x x x x x x x x x

    Long (6 to 63) x x x x x x x x x x x

    Extra long (over 63) x x x x x x x x

    Portly short (under 58) x x x x

    Portly regular (58 to511)

    x x x x x x

    Example: Mens suit coat sizes available frommail-order clothing store

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Cognitive Ergonomics

    Concerned with the capabilities of the humanbrain and sensory system while performinginformation processing activitiesHuman cognitive processes include:

    Sensing and perceptionUse of memoryResponse selection and execution

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Anatomy of the Human Eyeball

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    Anatomy of the Human Ear

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Physical Work Environment

    Visual environmentLighting levels and workplace design

    Auditory environmentIntensity and duration of noise

    Climate Air temperature, humidity, air movement,and radiation

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Incident Light is at Angle

    E = I cos / d 2

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Types of Luminaires

    Direct lighting

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Types of Luminaires

    Indirect lighting

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Types of Luminaires

    Combination of direct and indirect

    lighting

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Occupational Safety and Health

    Occupational safety concerned with theavoidance of industrial accidentsOne-time events that cause injury or fatality

    Occupational Health concerned with avoiding

    diseases and disorders caused by exposure tohazardous materials or conditionsDevelop after prolonged periods of exposure

    May take years before symptoms reveal theonset of the malady

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Ergonomic related injuries

    May be called:CTDs (cumulative trauma disorders)RSIs (repetitive stress injuries) RMIs (repetitive motion injuries) Which are all considered:MSDs (musculoskeletal disorders) MSDs can affect muscles, tendons,nerves, joints and spinal disks.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Common types of MSDs

    TendonitisCarpal Tunnel SyndromeTennis ElbowNeck and Back injuries

    Strains/SprainsBursitisThoracic Outlet SyndromeTrigger finger

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Risk factors and causes of MSDs

    Task Physical CharacteristicsRepetitionForcePostureContact traumaVelocity/accelerationDurationSegmental VibrationRecovery TimeHeavy Dynamic exertion

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Risk factors and causes of MSDs

    Environmental CharacteristicsHeat StressCold StressWhole Body VibrationLightingNoise

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    Work Systems and the Methods, Measurement, and Management of Work by Mikell P. Groover, ISBN 0-13-140650-7.

    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Identifying Risk Factors

    Conditions or circumstances that increasethe chances of developing a MSD.The likelihood of developing an injury isdependent on the frequency and duration of exposure to risk factors.Both occupational and personal risk factorscan affect an individuals well being at home

    or work.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Repetition

    Occurs when the same or similar movements are performed frequently.Repetition can also occur when differenttasks are performed if those tasks have thesame movements.Injury may result from repetition when thetissues do not have adequate time to

    recover.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Force

    Force is the amount of physical effortrequired by a person to do a task or maintain control of tools or equipment.

    A pinch grip produces 3-5 times more force

    on the tendons in the wrist than a grip withthe whole hand.With excessive force the muscles arecontracting much harder than normal, thiscan lead to stress on the muscles, tendonsand joints.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Awkward Posture

    Is a deviation from the neutral bodyposition.

    A neutral body position is safest and mostefficient position in which to work.

    Awkward posture puts stress on muscles,tendons and joints.Wrist, shoulder, neck and low back

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Static Posture

    Static posture occurs when one position is heldfor a prolonged period of time.The muscles will become fatigued from a lackof blood flow during a static posture.

    This fatigue can lead to discomfort and eveninjury.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Contact Trauma

    Local mechanical stress generated fromsustained contact between the body and anexternal object

    Local mechanical stress generated from shockimpact

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Velocity/Acceleration

    Angular velocity/angular acceleration is the speedof body part motion and the rate of change of speed of body part motion, respectivelyMean wrist flexion/extension of 490 deg/sec in lowrisk jobs and 820 deg/sec in high risk jobs (Marrasand Schoenmarklin, 1991, 1993)

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Duration

    Time quantification of exposure to a risk factor,minutes or hours per day or as the years of

    exposure to a risk factor or a job

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Recovery Time

    Time quantification of rest, performance of lowstress activity, or performance of an activity thatallows a strained body area to rest.Short work pauses have reduced perceiveddiscomfort (Hagberg and Sundelin, 1986)Rest periods between exertions have reducedperformance decrement (Caldwell, 1970)

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Heavy Dynamic Exertion

    Muscle demand for metabolites can not be met(metabolic energy expenditure rate exceeds the bodysenergy)Localized fatigue tired/sore musclesWhole body fatigue (from long-term heavycarrying/lifting/climbing stairs)

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    What you can do to prevent injury.

    Develop an Ergonomics program.Take proper breaks.Health and Fitness.Be aware of your hobbies away from work.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Adjusting the Workstation

    Adjust the Chair.

    Adjust reach requirements.

    Adjust focal requirements.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Correct the Environment

    Check lighting, noise and temperature.

    Check work pace and stress levels.

    Check work processes.

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    2007 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.

    Improve Posture and Habits

    Modify wrist/hand motions

    Improve neck and back postures

    Consider personal preferences

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    Personal Protective Equipment

    PPE acts as a barrier between a person and ahazard.PPE is only appropriate in situations whenengineering or administrative controls cannotbe implemented.Back belts and other braces are not consideredPPE. These devices should not be used inplace of incorrect work techniques.