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Introduction to
DISC
Gregory P. SmithPresident
Chart Your Course International Inc.
ChartCourse.com
770-860-9464
Chartcourse.com
Objectives
• What We Do
• What is DISC?
• Primary Behavior Styles
• Case Studies
• Motivators Report
• DNA Leadership Competencies
• Certification Programs
• Resources
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TALENT
MANAGEMENT
What We Do
Team Workshops
Provide Assessments
Certification Hiring & Selection
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“Get the right people on the bus, the wrong people off the bus, and the right
people in the right seats.”
“People are NOT your most important asset. The right people are.”
Jim Collins
From Good to Great
Right People
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Why Organizations Use Assessments
Team Effectiveness
Selection
PlacementDevelopment & Coaching
Conflict Resolution
moss
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Emotional Intelligence
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Behavior
Styles
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Dominance
Focus
Problems
Focus
People
Influence
Focus
Pace
Steadiness Compliance
Focus
Procedures
FOUR BEHAVIOR
FACTORS
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D = Dominance
• How you address PROBLEMS and CHALLENGES
I = Influence
• How you interact and influence PEOPLE and CONTACTS
S = Steadiness
• How you deal with PACE and CONSISTENCY
C = Compliance
• How you deal with PROCEDURES and CONSTRAINTS
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Quick to
Anger
(Short Fuse)
High Trust
of Others
(Optimistic)
Non-emotional
(Doesn’t Show
Emotions)
High Fear
(Get
Permission)
Slow to
Anger
(Long Fuse)
Low Trust
of Others
(Pessimistic)
Emotional
(Shows
Emotions)
Low Fear
(Expect
Forgiveness)
D I S C
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Reading the GraphGraph Reading Process
– Determine primary style (furthest from the line)
– Determine secondary style (second furthest from the line)
– This is your “Core Style”
– The ‘Behavioral Design’ is
made up of all four factors,
high and low.
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Key Points
• High & Low Scores
• Neutral: Not About Good or Bad
• No One Style Better
• Every Team Need All 4 Styles for Success
• Universal- +25 Countries
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Nurse
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PreciseAccurate
Concern for QualityCritical Listener
Non-Verbal CommunicatorAttention to Detail
CreativeSlow Start / Fast Finish
VacillatingTemperamental
CompetitiveConfrontational
DirectResults-OrientedSense of Urgency
Change Agent
AccommodatingDislikes Confrontation
PersistentControls Emotion
AdaptableGood Listener
Good SupporterTeam PlayerPersistent
CooperativeSensitive to Others’ Feelings
High Trust LevelNot Fearful of Change
ContactabilityRather Talk than Listen
Verbal SkillsProjects Self-Confidence
Process-OrientedQuick to Change
IndependentOptimistic
Product-OrientedSlow to ChangeSelf-Disciplined
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Insights to Success
ReportHow a Person
Behaves
384 possible behavior patterns
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D-Factor: Dominant, Driver, Director
Needs: Control, Direct, Challenge, Win
Strengths: Results/Challenges
Emotion: Anger/short fuse
Change: Initiates change
Conflict: Fights back
Fear: Being weak
Strength: Outperforms anybody
Read: Cliff Notes
Talks: Short to the point; Direct while
jumping to next issue
Office: Status symbols
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I-Factor: Influencer, Inspiring,
SociableFocus: People &
Relationships
Motivates Others
goldenkey
Needs: To talk and be liked
Strengths: Socializes/ideas/fun
Emotion: Optimism/trust
Change: Not afraid of change
Conflict: Resolve
Fear: Not being liked
Weakness: Disorganized/erratic
Read: Fiction, self-improvement
Talk on Phone: Long conversations
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S-Factor: Steady, Stable, Amiable
• Needs: To serve/to belong
• Strengths: Easy to get along with
• Looking for: Trust
• Emotion: Non-emotional (Masking)
• Weakness: Perceived as timid/quiet
• Change: Needs time to prepare
• Conflict: Hate it
• Rules: Follow
• Talk on Phone: Warm
Focus:
Pace or Activity Level
Glue that holds it
together
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C-Factor: Compliant, Accuracy, Analytical
• Needs: Proof & accuracy
• Strengths: High quality work
• Looking for: Precision & better ways to do things
• Emotion: Fear
• Weakness: Overly critical
• Change: Low risk
• Conflict: Avoidance
• Rules: “By the book”
• Read: Technical journals
• Talk on Phone: To the point
• Office: Charts, graphs
Focus: Procedures &
Rules
Anchor of Reality
Louhereaus
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Sales Person
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Accountant
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Chartcourse.com
KMGH
LC
TA
TH
JTPD
RE
SI
JL
JBKI
NS
JTER
DHKBBM
SHMM
JB
AL
CW
KD
PANG
BDHRKP
CS
PN
MMDKLS
CV
JE
AB
LR
TH
CPBN
KO
DGMH
VM
AF
BE
Turnover Reduced from 30% to 16%
Identifying Top Performers
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EvaluatingInvestigatingPlanningCritical
Problem Solving Approach
ReactingEfficientDecisiveHarsh
SupportingTrustingExperimentingAppeasing
ObservingReflectingApplyingAvoiding
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Dynamic Communication Workshop
Certification Programs
2-Day Master Class
4-Part Live Webinar
Self-Study DISC Program
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Mission
A Worthy Cause
System of Beliefs
Help Others
Harmonious
Environment
Opportunity to
Serve
Personal Growth
and Development
Form, Beauty and
Harmony
Balanced Life
Opportunity to
Lead Others
Advancement
Decision Making
Authority
Return on
Investment
Utility and
Practicality
Efficiency
Continuing
Education
Knowledge
Search for truth
Case Study - President: Interior Design Business
35 Types of Reports Available
• Talent Insights• Team Facilitator Report• Management-Staff• Sales• Executive• Customer Service• Emotional Quotient• Stress• TriMetrix® System
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Additional Resources
View Sample Reports
Click on links below:
Order Standard DISC Report
DISC Certification Training Info
Selecting Superior Performers
DISC Descriptors Handout
