Human mind is the most complex machine on Earth. It is the source of all thought

and behavior

Presented By

Aamer ShabbirCell# 0333 45555 83

Introduction to Communication

Why is communication important

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Page 3

Sequence

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7 Why is Communication Imperfect

1 INTRODUCTION

2 Why Communication is important

Why people study business communication

What is business Communication

Theories of Communication

Definition of Communication

Semantic barriers

Psychological Barriers8

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What is Communication ?What is Communication ?Transmitting infoGet your ideas across

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VideoCommunication

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Communicator Audience

Message

Social Environment

Response

CommunicationCommunication Theories: Theories: open, honest, and respectful

Members of the team make high quality decisions together 6

Communicate Effectively

Team creates an environment in which people - comfortable 

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INTRODUCTIONINTRODUCTION

Successful Business man thinking patternsStrategy : environment, ideas, Electronic

Communication, International communication with different cultures,

Response levels: reading, writing and feedback skills.

Good writing: clear and well constructed.Career Planning: CV,Cover letter & Interview

Skills8

The way people communicate in businessThe way people communicate in business

Why Communication is important Why Communication is important

Result oriented1980- competencies considered important for

managersAllows to develop civilized society.Allows to work in GroupsThe World of business is a World of Action.Policies, Specialized Jobs in the companySkype, Whats ap, Video conferencing Ist Level supervisors: 74% At 2nd : 81% At 3rd

Level : 87% Communicating CEO levels : 78 % oral communication. 9

Do you Do you seesee what I see? Do you what I see? Do you hearhear what I hear ? what I hear ?

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Why people study business Why people study business communicationcommunicationSemantic: study of word choiceLinguistic : language choiceResponse you will generate from your reader.Persuade people to accomplish your desired

resultsUse correct grammer etc

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Electronic TheoryElectronic Theory

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1. Electronic means such as EmailsCommunicator ( Sender) ….Audience ( Receiver)Encode a message into wordsReader decodes the messagePeople may have an idea you don’t have the right to discuss that idea.

Social Environment TheorySocial Environment Theory Communicator ------message----Audience under the direct

influence of an environment. Social and behavior scientists We work in social conditions Certain roles Such as compromiser, initiator, job title Whom , how and when or wrong person or wrong time

communicate through a letter In-experienced people tend to ignore status of their people or

rules when they communicate

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Paradigm Paradigm Shift Shift

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A short A short StoryStory

A fundamental change in approach or assumptions

Communicator Audience

Message

Social Environment

Response

It intends to produce response. Dynamic, sensitive to the situation , better communicator

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Communicate Effectively

Communication is not linear but circular. Sending SMS is not enough Rhetorical Theory

People Must incorporate ideas from these theories

Process of sharing by which messages produces responses.

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Definition of CommunicationDefinition of Communication

All think differently and communicate differently with different understanding levels.

Loss of meaning – blocks communication is called noise

Or communication fall off; DistortionBarriers that you don’t have controlsBarriers ( psycological,semantic,physical)

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Why is Communication ImperfectWhy is Communication Imperfect

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Solution to a tricky problem : Listen to Voice of your inner wisdom

Prescription For Yourself

beauty of even small moments

Cultivate optimism

how you think

Accumulate all the little joyful things that happen to you during the day

Psychological BarriersPsychological Barriers1. Emotional : You- emotionally blocked if you

announce a new Policy( May be unpopular) or writing to someone you don’t like, or preparing a first Presentation in your new job.

1. Perceptual : Every person perceives things differently. Perception is never precise. Some see old and some see young. Old woman has large nose. While young woman is looking away.

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Perceptual BarrierPerceptual Barrier If you are at a retail store. An employee sees

the brochure differently. Some view quality is inferior or some says price issues. Etc

Filling info without accuracy 6 For eg IX is a fig 9 but becomes six if

you add SIX.Accident example. Father, priest and

surgeon story.

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Confirmation is better than assumption

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We see the world, not as it is, We see the world, not as it is, but we are conditioned to see itbut we are conditioned to see it

Perceived in a way different from reality

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Selectivity barriersSelectivity barriersCompetition for peoples time and

attention.We cant aborb all bomabrded info…

letters,emails,radio etcCondolence message– in time. More

effective….Train… Parting ( Sad) : Train arriving

( Happy )

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Semantic & Physical BarriersSemantic & Physical BarriersStudy of words choice …….SemanticWhat's going in our audience mindsWhat's going in our audience minds- after our

words..Words have different meanings…create

different blocks..Different shades of meanings.. Inexpensive or cheap…pig ( Police officer…a

farmer)26

Video :You have won his heart :You have won his heart by an act of yoursby an act of yours

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Physical BarriersPhysical BarriersYour own Physical appearance.You present a file to the Chairman in shabby condition.File has a personilty.Cheap stationary etc Slamming doors,type writers use create noise…Because your audience are un-comfortable.No smoking signs display and you overcome such

issues….

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Summary ; Page 17Summary ; Page 17List 3 reasons why communication is imp.In what ways communication is circularWhy communication is a processWhat is a message ?Min Goal of business communicationWhat is Emotion, perception and selectivitySemantic block ?List 3 Blocks of communication

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Iceberg TheoryIceberg Theory

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Compare an Iceberg with Organization.

Knowledge & SkillsKnown to othersUnknown to othersIQ gives you the position EQ leads you to the Top

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Achieve the goals through effective communication

Communicate clearly

One of them just needs a kind word. Or a little advice. Or a little support.

Team work, goals, accountability, and outcomes : Focus

Thank you

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