Introduction of Problem Event Slide 2 Lisa is on the phone
talking to 3 East to give the receiving nurse report on her patient
Slide 3 Lisa seeks out Betty to talk over what just happen on the
phone. Betty is Lisas nurse buddy today. Slide 4 Lisa and Betty
talk to Gayle, the nurse manager and bring her up to date about
what happened. They give her the name of the receiving nurse and
the unit and ask for help. I am going to respond and not react,
Respond and Not React. OK, that was 10 seconds Slide 5 Lisa comes
back and the face-to face report is not without interruption and
confusion. Lisa and Betty decide to talk with Gayle, their nurse
manager again. Slide 6 Lisa gives the charge nurse the report that
she wants to give. The team starts to make a plan. Slide 7 Lisa is
feeling supported and the team is ready to go out and find the
facts Slide 8 Board of Directors Corporate CEO Executive Team Vice
Presidents Acute Care Services Home Health/Hospice Services
Information Technology Long Term Care Services Marketing &
community Outreach Mental Health Services Chiefs Compliance Officer
Financial Officer Medical Officer Nursing Officer Quality Officer
Revenue & Accounting Medical Staff Medical Staff Services
Directors Directors of Pharmacy (4) Directors of Nutrition (4)
Directors of rehabilitation (4) Director of Laboratory Director of
Imagining Director of Performance/Quality improvement 7 informatics
Director of Education
