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Intro to PMT-410:
Action Learning:
Dr. Bobbie DeLeon
Professor of Acquisition Management
(703) 805-4588
PAGE 2 Action Learning
Intro to PMT-401
Action LearningA problem solving process that involves:– Small team and coach
– Working on real problems and taking action
– Group and individual learning
PAGE 3 Action Learning
Intro to PMT-401
W-A-I-T Why Am I Talking?
PAGE 4 Action Learning
Intro to PMT-401
Discourse: Conversation; verbal exchange
Dialogue
Monologue
Discussion
PAGE 5 Action Learning
Intro to PMT-401
Dialectic:
Purposeful dialogue with a goal of examining thinking, creating
knowledge and fostering deeper understanding
PAGE 6 Action Learning
Intro to PMT-401
Questioning and ReflectionQuestions help us to: learn new information
and to clarify issues diverge and examine
problems discover new ideas
and insights listen, to stand back,
reflect, and gain new perspectives
PAGE 7 Action Learning
Intro to PMT-401
Attributes of Great Questions Do not have a preconceived
answer in mind Are fresh questions to evaluate
the same data in new ways Are supportive, insightful, and
challenging Create clarity - open doors in the
mind and get people to think more deeply
Challenge and test assumptions - explore why and how
Are open ended
PAGE 8 Action Learning
Intro to PMT-401
Questions precede answers; dialogue over discussion and debate
Learning and team development as important as solving the problem
Membership not reserved to experts or involved people
Coach works learning opportunities
Consensus on problem
Skill Development
Urgent and complex problems requiring unique systems thinking
Groups charged with implementing the solution as well as solving the problems
How Action Learning Differs from Other Problem-solving Groups
PAGE 9 Action Learning
Intro to PMT-401
Action Learning ProcessFormation of the group
Presentation of the problem or task to the group
Reframing the problem
Consensus on the problem
Determining the goals
Developing the action strategies & plans
Implementing the plans & assessing the results
Capturing the learning points
PAGE 10 Action Learning
Intro to PMT-401
Action Learning Team Small group
(4-8 participants)– Problem Presenter– Team Members
Learning Coach Focus on Individual
Skill Development– Each member uses questions
from critical thinking model– Other members note
demonstrated skill Focus on Group Learning
– Reflect on actions to improve future sessions
– Reflect on learning to identify insights
PAGE 11 Action Learning
Intro to PMT-401
PMT-401: Action Learning Purpose: Use of action
learning as a problem solving method with PMT-401 case studies
Students conduct an 80-minute action learning set in small group:– Triton– Natoma – THAAD
Faculty are Action Learning coaches– Guide the activity– Enforce the rules
PAGE 12 Action Learning
Intro to PMT-401
2 Ground Rules1. Statements only in response to
questions; anyone can ask questions of anyone else
2. Action learning coach has authority to intervene at anytime to identify a learning experience
PAGE 13 Action Learning
Intro to PMT-401
Action Types– Strategies or next steps– Gather additional
information or resources– Recommendations– Implementation steps
Action Criteria– Specific– Measurable– Achievable– Realistic– Time Bound
Action Learning Outcomes
PAGE 14 Action Learning
Intro to PMT-401
Seven Questions Exercise Goal: Ask and answer seven questions in
a row about today’s Quincy case
Observer: Keeps count of the questions. Interrupts if the question does not build on the statement made or if the responder answers more than the question asked or answers something other than the question asked. If the rules are broken – the question count goes back to one.
`
Questioner: Asks the first question about the last case study you had today. Follow-up questions build exactly on the last statement made by the responder.
Responder: Only responds to the question asked.
PAGE 15 Action Learning
Intro to PMT-401
The Power of Questions “Asking questions is not only a quest for solutions, but also an opportunity to explore.”
MARQUARDT
Open-ended Questions
Closed Questions
Yes/No Question
PAGE 16 Action Learning
Intro to PMT-401
Purpose: What are we trying to accomplish? What is our central aim? Purpose?
Questions: What question are you raising? What question are you addressing?
Information: What information are you using in coming to that conclusion? What experience have you had to support this claim? What information do we need to settle the question?
Inferences/Conclusions: How did you reach this conclusion? Is there another way to interpret the information?
Concepts: What is themain idea here? Could you explain this idea?
Assumptions: What are we/you taking for granted? What assumption led to that conclusion?
Implications/Consequences: If someone accepted your position, what would be the implications? What are you implying?
Points of View: From what point of view are you looking at this issue? Is there another point of view we should consider?
Critical Thinking Elements of Thought
PAGE 17 Action Learning
Intro to PMT-401
Clarity: Could you elaborate further on that point? Could you express that point in another way? Could you give me an illustration? Could you give me an example?
Accuracy: Is that really true? How could we check that? How could we find out if that is true?
Precision: Could you give me more details? Could you be more specific?
Relevance: How is that connected to the question? How does that bear on the issue?
Depth: How does your answer address the complexities in the question? How are you
taking into account the problems in the question? Is that deal ing with the most significant factors?
Breadth: Do we need to consider another point of view? Is there another way to look at this question? What would this look like from a conservative standpoint? What would this look like from the point of view of...?
Logic: Does this really make sense? Does that follow from what you said? How does that follow?
Critical Thinking Intellectual Standards
PAGE 18 Action Learning
Intro to PMT-401
Back-ups Text
PAGE 19 Action Learning
Intro to PMT-401
Action Learning in ActionGovernment Defense Intelligence Agency (DIA) Prince William County, VA Dept. of Commerce Dept. of Energy NASA
Industry Microsoft Dupont Boeing GE Samsung Northrop Grumman
PAGE 20 Action Learning
Intro to PMT-401
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