International Student Handbook

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International Student Welcome Guide2015-2016

{ }“There is something wonderful about looking in the mirror one day after a few months abroad and being shocked by who stands before you - In a good way of course. Never before have I felt more at home both physically and emotionally. There is so much to be gained when you take advantage of the adventure life can offer - even in the smallest of ways”Rachel Betchel, US

2 | International Welcome Guide 2015/16

ContentsWelcomeIntroductionAcademic LifeLife DesignCultural ProgrammeDiscover Swansea Discover Carmarthen Discover LampeterThe First Few WeeksCulture ShockPractical MattersEmergencies & Personal SafetySeeking Help & AdviceMedical Care & WellbeingA Brief Summary of Tier 4 Visa AdviceJobs in the UKTravelling In the UKMoney MattersUseful Websites

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4 | International Student Welcome Guide 2015/16

I am delighted to welcome you to the University of Wales Trinity Saint David. We have for many years been very pleased to receive international students. We will have students at the university from over 60 countries of the world, including European countries and Scandinavia and extending to China, India, Bangladesh, Pakistan, Middle East, Africa, USA, Canada, South America, and many others.

The presence of overseas students is very important to university life, not just from an educational perspective but also in terms of enhanced cultural and social awareness and understanding where all students, including those from the UK, benefit enormously from this interaction. In today’s truly global market place we all need the knowledge and ability to work together effectively, and the ‘internationalisation’ of relationships and environments is of benefit to all.

I am very proud of our reputation of providing a caring and supportive learning environment for all of our students, and our success and reputation in this respect continues to be confirmed. I hope very much that you will reflect on your time here at the University of Wales Trinity Saint David with pride and satisfaction, and that you will speak of us well when you return home.

Richard ThomasAssociate Pro-Vice Chancellor, International Affairs

Welcome to the University of Wales Trinity Saint David

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UWTSD Campuses

Transforming Education....

.....Transforming Lives

Dewch o Hyd iDewch o Hyd i

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IntroductionThe International Office has created the International Student Welcome Guide for 2015/2016 to help answer any questions you may have upon your arrival or during your studies here at UWTSD.

We pride ourselves as being a caring and supportive University and our aim is to provide you with as much information as possible to help you settle in and enjoy your student experience.

Here for youWe have an open door policy, which means you can drop in to see a member of staff at any time during term time, and, if they’re free they’ll try to help you if possible.



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Academic LifeStudying at UWTSDYou will probably notice a number of differences between UWTSD and the system of education that you know so well at home. For example, you may find a difference in the relationship between the lecturers and students here compared to your own country. On the whole, the relationship here is relaxed and informal, lecturers and other members of staff being known by their first names.

The teaching and learning culture may also be different. You will be expected to use a variety of text books some of which you will need to buy, others you should borrow from the library. Your lecturers will advise you about this. You will often have to take notes in class, write extensively for assignments, use computers, analyse facts and draw your own conclusions. Sometimes you may have to carry out research on projects and work in a group.

In addition to the lectures where you may be invited to participate, there will also be seminars or tutorials where you will be expected to be prepared to discuss and exchange views and ideas. If you are concerned or anxious about anything you can talk it over with your Programme Lecturer or a Student Counsellor.

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PlagiarismPlagiarism of any written work is not acceptable and is taken very seriously (copying out of books or from any other source). It is not an easy concept to understand, however it is a topic that you need to be fully aware of. Refer to your Programme of study Handbook to find out more. You can also ask your Programme Lecturer for further information.

English for academic purposes (EAP) supportAll students are expected to have a good working knowledge of the English language. However, academic situations can present new problems. As a result, The International office offers support in English for Academic Purposes (EAP). This involves supporting students with their English language and Study Skills needs.


Student Experience DepartmentThe Student Experience Department works in partnership with the Students’ Union to continuously improve the student experience at UWTSD. The team is based on the Swansea campus (above the Owen Library at Mount Pleasant) but we travel between the campuses regularly. We run ‘Student Experience Conventions’ on each campus every term. These are opportunities for students to raise issues or concerns they have with members of staff who can respond to them. All students are welcome at these meetings so make sure you look out for the dates being advertised around campus.

The Student Experience Department also runs the Life Design project – and exciting new programme only available at UWTSD which aims to support students in making the most of their time at University and in preparing for their future careers. Visit the Life Design web pages for more information and for details of sessions you can attend.

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Lifedesign.uwtsd.ac.uk

Facebook:@lifedesign UWTSD

Twitter:@lifedesign UWTSD


A Sense of Place...The Cultural programme for international students The Cultural Programme is an important part of your time at the University of Wales Trinity Saint David. The Program provides a variety of excursions to various locations in Wales and England throughout the academic year.

Attendance - Excursions take place on weekends and you are accompanied by members of the International Office who provide historical and cultural information. This is a great way to get to know Wales and England in a safe and friendly environment.

If you’re an international student studying at the University of Wales Trinity Saint David and would like to attend these cultural trips, please contact the International Office.

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Pembrokeshire coast Wales boasts some of the most spectacular coastline in Great Britain. The Pembrokeshire Coast has miles and miles of natural attractions - cliffs, beaches, caves and of course wildlife. Visitors can spot seals, puffins, wild horses and many other wild creatures in their natural habitat. This trip also includes a visit to St David’s, Britain’s smallest City! This is home to a splendid 12th Century Abbey, which was built on the ancient home and church of St. David, patron Saint of Wales.

LlansteffanLlansteffan is a small village just 8 miles from Carmarthen campus. Yet nestled on the shore of the Tywi Estuary, this village is home to Llansteffan Castle, a 12th century Norman Castle. Following a short climb up a hill, views of both the sands and countryside are breathtaking. Nearby isLaugharne, and the Dylan Thomas Boathouse. Dylan Thomas is maybe Wales’ most famous poet. He spent the last four of his short 39 years composing his poetry in the little village of Laugharne.

CardiffThe capital of Wales Cardiff was once the world’s leading coal-exporting port. Now, it is a destination point for tourists and native Welsh alike. An inviting new waterfront, set along Cardiff Bay, is the home to the Millennium Centre (a state of the art theatre/opera House). You can also visit the Millennium Stadium, the home of Welsh rugby!

Cardiff has a rich history dating back 2,000 years. Its famous castle, built in Roman times, was ‘recreated’ as a medieval-styled showpiece in the nineteenth century. Other popular attractions in the area include the striking Civic Centre, which houses the National Museum, and the city’s Victorian arcades, which offer great shopping.

These excursions vary slightly, but can include some of the following:


AberystwythOnce a mining-town, Aberystwyth is now a cultural hub, hosting the National Library of Wales. The National Library is one of the great libraries of the world. Since 1911 it has enjoyed the right to collect, free of charge, a copy of every printed work published in Britain and Ireland. It also houses exhibitions and is home to many rare Welsh and Celtic manuscripts. You will be able to take the cliff railway up Constitution Hill and visit Aberystwyth Castle, a Norman Castle built on the site of an Iron Age fortification. Shopping and walks along the promenade are also a must for any visitor!

Big PitCoal mining is an integral part of Welsh History. Big Pit was a working coalmine until it closed in 1980. Then in 1983 it became a museum of the South Wales mining industry and is now known as the National Mining Museum of Wales. The highlight of the visit is the hour-long underground tour, led by ex-miners, which takes you down in the pit cage to walk through underground roadways, air doors, stables and engine houses built by generations of mineworkers. On the surface you can explore the colliery buildings - the engine-house, the blacksmiths’ workshop and the pithead baths.

London Students spend the whole weekend exploring London: Among the many places of interest are Westminster; Buckingham Palace; Covent Garden; Trafalgar Square; Oxford Street and Knightsbridge. Students are free to plan their own activities, from sightseeing to seeing a West End Musical!

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GowerBritain’s first designated ‘Area of Outstanding Natural Beauty’ Within minutes of the University of Wales Trinity Saint David Swansea campus you reach the 19 mile-long Gower Peninsula. It starts at Mumbles and extends westwards. It’s famous for its beautiful coastline and beaches.

The Gower Peninsula’s beaches are some of Wales’ cleanest and most beautiful. Rhossili Bay scooped the TripAdvisorTravellers Choice Award for Britain’s Best Beach (as well as placing 3rd in Europe and 10th in the World) in 2013.

Bath

For two thousand years Bath has been a spa town, built around Britain’s only hot mineral springs. For centuries this natural phenomenon has attracted visitors to Bath, and led to a unique historic urban environment around the springs. The Romans were the first to realise the value of the hot mineral water. They built their religious spa of AquaeSulis around the three springs.

The Roman Baths is below the modern street level and has four main features, the Sacred Spring, the Roman Temple, the Roman bath house and finds from Roman Bath. The Georgian Pump Room is on the ground level. Bath is also known for its shops and was once the home to literary figure, Jane Austin. This visit is always a favorite among international students!

In addition to the cultural program the International Office organizes a number of events throughout the year, including a welcome dinner, afternoon teas, Coffee mornings, Thanksgiving Dinner and the annual St. David’s Day dinner. These are great events which bring together the faculty and International student body.



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DiscoverThe Wonderof Wales

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Discover SwanseaSwansea is a city in transformation and is witnessing unprecedented levels of investment with many visionary schemes currently underway. The city is also home to Premiership football team, Swansea City. Also located in the city centre around historic Wind Street is the city’s famous café quarter, providing a host of popular restaurants and entertainment venues including a 12 screen state-of-the-art multiplex cinema.

Swansea is surrounded by, parks, wildlife centres, caves and castles and the Gower Peninsula was the first part of Britain to be awarded the title of ‘Area of Outstanding Natural Beauty’ by the Government in 1956. It is one of the most stunning peninsulas in the UK, with wide, clean sands and steeply cliffed coves protected by thick woods. With over 50 named coves, bays and beaches, the coast around Swansea is certainly up there with the best.Discover Excellent

FacilitiesOur Swansea campus is spread across a number of dedicated centres – all within walking distance of Swansea city centre. Each subject area has its own dedicated facilities relevant to the needs of students, from the workshops where our Formula Student racing cars are designed and built to the art and design studios where students have dedicated spaces to develop their skills. We aim to have industry standard (or better) facilities for students studying on our programmes so that when they progress to employment they are able to thrive in their future careers.

There are dedicated subject-relevant libraries on our campuses and all students have open access to our IT suites and remote access to our library services and their study materials through our online library catalogue and our virtual learning environment.

heavily in new and improved facilities and buildings on our Swansea campus, creating exciting new learning environments for students and ensuring that our programmes enable students to move seamlessly into employment, enterprise or further study when they graduate.

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Student life at SwanseaThere is a vibrant student culture in Swansea, and you’ll join thousands of students who flock to Wales’ premier waterfront city every year for its nightlife, sports and leisure facilities and stunning coastal location.

As well as the fabulous coast and countryside, Swansea provides a cosmopolitan city atmosphere with a fantastic nightlife and great shopping. In additional to football and rugby, the city’s Liberty Stadium also hosts music concerts from a range of international artists.

As well as providing student support and representation, the Students’ Union at Swansea offers a wide range of sports clubs and societies along with organising entertainment such as ‘Freshtival’during the first few weeks of term and ‘Refreshers’ at the start of the second semester. Student life in Swansea offers everything you need to have a during your studies, all in one of the safest cities in the UK.

Your accommodationOur Swansea campus has halls of residence based on two different sites, both at the heart of our campuses and within 100 metres of teaching and library facilities. There are more than 300 rooms for first year students to apply for with a mixture of standard study bedrooms and rooms with en suite facilities.

Swansea also has a wide variety of private accommodation and several private student halls within a short walk of our campus buildings, and most students move into private rented accommodation with friends after their first year.

We have a dedicated accommodation office in Swansea that provides advice and support for students when applying for accommodation or finding private rented accommodation throughout their time with us.

Swansea is a classy, vibrant and

metropolitan city with some of the friendliest

people on earthFourFourTwo

magazine 2012

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Discover CarmarthenFrom unique town centres, varied landscapes and an overwhelming choice of activities, whether it’s hot or not Carmarthen has it all.

The Carmarthen Campus is located on the outskirts of the town, the commercial centre for a large and thriving area. Carmarthen is a busy market town with a good mix of traditional and modern shops, excellent leisure facilities and nightlife. A major new retail development has brought big high street stores, dining and leisure facilities into the town centre including Wales’ first purpose built digital cinema with six 3D screens.

Great facilitiesSweeping lawns and landscaped areas form a picturesque setting for the mix of Victorian and modern buildings.The campus boasts a range of facilities including a well-stocked library and excellent learning and teaching spaces, a fully equipped theatre and workshops, media and music suites as well as IT facilities which include open access areas and rooms for students to undertake group work. Sports facilities include the Sports Centre with a Health and Fitness Suite, swimming pool, and a multi- purpose dance studio.

A new Learning and Teaching building provides first class facilities for lectures, group work as well as social spaces where you can relax with your friends in between lectures.Students Services and Students’ Union are both located in their own buildings on the campus enabling students to access their facilities and services easily. Student accommodation includes catered and self-catering halls which are located on the campus.

The combined strength of the academic and professional expertise provided, as well as the dedicated facilities, including studios, exhibition spaces and enables our students to develop their creative talents and hone their technical skills in an environment conducive to their needs.

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Your accommodationThere are four student residences on campus, which offer single and shared rooms in catered or self-catering accommodation. The facilities are offered at very affordable prices which include all utility bills. If you choose to live on campus, you will be given your own room for the duration of the academic year which means that you won’t have to move out during vacation periods.All rooms have Internet access so you can bring your own laptop or PC.

International students usually live in self-catering halls. Archbishop Noakes Hall contains flats of eight en suite single bedrooms with shared kitchen and living facilities.The facilities are offered at very affordable prices which include all utility bills.

Student life at CarmarthenThe Carmarthen Campus is located on the outskirts of Carmarthen, the reputed birthplace of Merlin of Arthurian legend and the oldest town in Wales. It is a busy town which enjoys a good mix of traditional and modern shops, attesting to its unique charm and its readinessto adapt to the needs of the modern shopper.

The town is served by major road and rail networks and is within easy reach of major cities, including Swansea and Cardiff, as well as ferry ports in West Wales.


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LampeterLampeter is a lively, historic market town set at the foothills of the Cambrian Mountains in the county of Ceredigion. The campus is situated in the middle of town and hence all shops and amenities are located within easy walking distance.

Lampeter offers a variety of unusual, independent shops, together with student-friendly cafés and pubs that provide everything you need on a day to day basis. The town is a centre for organic food with a wide selection of organic fruits, vegetables, cheeses, breads, and other quality goods for sale or served in local restaurants.

Great facilitiesThe campus can boast one of the best collections of medieval illuminated manuscripts and early modern printed first editions in the country, held in the Roderic Bowen Library and Archives. Its special collections amount to some 30,000 volumes, printed between 1470and 1850, which our students help curate as well as preparing display materials. The recently refurbished Main Library offers hi-tech learning support and study areas, in addition to its collection of 275,000 books and journals.

There are two dedicated computer suites, a dedicated MAC laboratory for GIS survey software, language studies, and our courses on Digital humanities, and we have four different Archaeology laboratories covering all manner of forensic and environmental study. Between lectures and seminars, students can refresh themselves at the 1822 Starbucks café, or the Refectory or Student Union cafe and bar, in addition to the multitude of cafés in Town.

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Student life at LampeterThe University is located at the heart of the historic market town of Lampeter, itself surrounded by the beautiful Cambrian mountains of rural Wales. Running through the campus is the river Dulas whose banks in summer host a patchwork of student barbecues, picnics and quiet reading. In this historic and beautiful environment, Schools look to embed their learning experience through a variety of different field trips and visits to local castles and ruined abbeys, to the Roman gold mines at Dolaucothi or to the cathedral city of St Davids and much more besides.

Closer to home, the town provides a warm welcome to its students and is in turn a vibrant centre of student activity, able to cater for all tastes in terms of shops, supermarkets, pubs, fast food, cafés (notably Conti’s cafe which makes its own ice-cream), and a small theatre.

AccommodationThe campus has 15 halls of residence for students, all with Wi-fi. All are self- catering; some with ensuite facilities and others with shared facilities. We can guarantee all first years a place in halls; many students decide to to spend all three years in halls.


UWTSD CaresHere for You

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Jet lagJet lag is a common condition that sometimes occurs when you are flying long distances. It occurs because your body finds it difficult to adjust to a new time zone. Jet lag can disturb your sleep pattern, leaving you feeling lethargic and lacking in energy.

Symptoms can also include:

• Loss of appetite• Nausea• Indigestion• Constipation• Headaches• Fatigue• Insomnia• Irritability

Symptoms only last a couple of days at most, depending on how quickly your body can adjust to the new time zone. Try to stay healthy, eat when you are hungry, drink plenty of water, avoid alcohol and caffeine for a couple of days and sleep when you need to.

OrientationThis programme is designed to give you an opportunity to meet fellow students and to be introduced to the University’s support areas. This is a great opportunity for you and we highly recommend you take the opportunity to join us.

We also recommend you take some time to explore the university campuses and familiarise yourself with the layout of the buildings. The Refectories, Reception, Student Services, Student Union,Careers Advisers, Finance and International Office, Registry are some of the areas you may wish to know about.

HomesicknessYou will probably find that life here, is quite different from life at home and it will take time to adjust to the changes. Don’t despair, as things will get better for you! It is quite normal to feel uncomfortable until you begin to settle down. Some international students tell us that they feel quite homesick at first; others tell us that they feel homesick later, after the initial excitement ‘wears off’.

Homesickness affects people in different ways and some get over it more quickly than others. You will soon begin to settle down and make new friends amongst other students on your course and those with whom you live.

The First Few Weeks

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WE ARE HERETO HELP


What is Culture Shock“Culture shock” is a term used to describe the impact of moving from a familiar environment to one that is unfamiliar. It is an experience described by people who have travelled abroad to work, live or study; it can be felt to a certain extent even when abroad on holiday. It can affect anyone, including students. It includes the shock of a new environment, meeting lots of new people and learning the ways of a different environment. It also includes the shock of being separated from the important people in your life, maybe family, friends, colleagues, teachers: people you would normally talk to at times of uncertainty, people who give you support and guidance. When familiar sights, sounds, smells or tastes are no longer there you can miss them very much. If you are tired or even jet-lagged when you arrive at UWTSD small things may upset you out of all proportion to their real significance.

We are here to help youThough culture shock is normally a temporary phase, it is important to know there are things you and we can do to help so that some of these worrying effects can be minimised. Don’t feel “this is not going to happen to me”. Culture shock can hit you whatever your background and experience. Please be assured we are here to help you at all times. Use our Student Services, where there are professional and experienced counsellors to provide a confidential, friendly, listening ear. Also take advantage of the International Student.

Welcome programme, which is a valuable way of meeting people and finding out about things that can help you. It is important to stress that culture shock is entirely normal and not a sign that you have made a mistake or that you won’t manage. In fact there are very positive aspects of culture shock. The experience can be a significant

learning experience, making you more aware of yourself, and aspects of your own culture as well as the new culture you have entered. It will give you valuable skills that will serve you in many ways now and in the future, and which will be part of the benefit of higher education.

Help yourselfSome tips on how you can help yourself:

1. Understand that ‘culture shock’ is a normal experience.

2. Keep in touch with home, family and friends by letter, skype or emails. Set up web camera’s if possible and have daily, weekly, monthly chats to your loved ones at home.

3. Have familiar things around you such as photographs, ornaments or personal memorabilia.

4. Take regular exercise, including walks around the campuses to familiarise yourself with the landscape.

5. Find local suppliers of familiar foods. There are plenty in specialist shops and larger supermarkets, ask Student Services for help on this.

6. Make friends with other international students from your own culture and others. They will understand what you are going through. Look for social activities you can do together.

7. Make friends with local and national students. Learn about the culture in Wales and Britain. Look out for social activities on notice boards within your campus to see what is going on. There are always plenty of diverse student activities you could get involved with.

8. Be part of the Student Union and the societies they offer, or set up a new one with your friends. Societies help to bring together students who have similar or shared interests.

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9. Make links with the community whether through your faith or hobbies. The Student Services or Student Union will be able to provide you with information on what is available.

10. Lastly... Talk to us, we have highly qualified, experienced counsellors in Student Services who are here to help you.

For further information contact [email protected]


Practical MattersTelephonesThere are public telephones on the campuses of the University, at the bus and railway stations and on the streets. If you have a pay-as-you-go mobile phone, you can ‘top-up’ your card in mobile phone shops and other stores.

To call overseas dial 00, then the country code, then the number. Country codes are listed in the front of most telephone directories. International calls are cheaper at different times for different countries so contact the telephone company you use for information on this.

Post officesPost Offices offer a wide range of services. They sell postage stamps, letter-cards, air- letter forms, registered envelopes, postal orders, overseas money orders, and so on.

Television licence (TV licence)By British Law, you need a TV licence to use any television receiving equipment including a PC, laptop or mobile phone to watch or record television programmes as they are being shown on television. A TV licence can be bought and renewed on-line.

FaithYou will find a variety of religious attitudes in Wales; some people have deeply held religious beliefs and others do not. Your faith will be respected as we do our best to accommodate the religious and spiritual needs of all

our students. In Swansea, for example, we have a Quiet Room in Mount Pleasant (Red Brick Building) and Ty Bryn Glas, which have been set aside for prayers or meditation by students of any religion or none. We have a chapel on the Lampeter campus and there is a Mosque in Lampeter. There is Chapel on campus in Carmarthen.

As Swansea is a large city it has its own Muslim community with two mosques in St Helens Road, close to the City Centre. There is a Synagogue in Ffynone, close to Mount Pleasant, a Buddhist Centre in the Uplands and a Sikh Community Centre and Ghurdwara on the outskirts of Swansea. The nearest Hindu Temple is in Cardiff.

If you would like to discuss your religious requirements or you need help in seeking the kind of religious support you require, please contact Student Services.

AlcoholDuring your stay here you might be asked if you would like to ‘go for a drink’. This is generally an invitation to go to a pub or a bar where alcoholic drinks are available. The British law requires you to be over 18 to purchase alcohol. You may be asked to prove your age if you look under the age of 21. This is standard practice in most bars and shops. It is perfectly acceptable to go to a pub and drink non-alcoholic soft drinks which are also available.

Cash machinesFor your convenience, there are cash machines on campus from which you can withdraw cash from your bank account. Most Banks and some retail stores have cash machines. These machines do not charge for cash withdrawal from a UK bank account.

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FoodLarge Supermarkets like Tesco and Sainsburys will probably satisfy most of your needs. You will find they sell fresh fruit and vegetables, general groceries, meat, fish, frozen foods, ready-made meals (to heat in an oven or micro- wave), toiletries, bathroom and kitchen products, some clothes and some electrical items. Food prices in Markets are often lower than elsewhere and the food produce is local and very fresh.

If you need to buy Halal meat you can find this in some of the shops in St Helens Road, Swansea where there are Asian stores. They also sell a large selection of spices and produce from all over the world including fresh fruit, vegetables and frozen fish which you might not find elsewhere. See also the leaflet, ‘Shopping for Bargains’ available in Student Services. Water from the cold taps is safe to drink, unless otherwise stated.

LaundryIf there is no washing machine in your accommodation you can take your clothes to a launderette. You can wash them in the machines yourself or you can leave them with the attendant who will wash them for you, however, this will cost more. You will need coins to operate the washing

machines and dryers and your own soap powder. Any clothes you buy in the UK will have labels attached with symbols explaining the best way to wash them. If you are not sure what they mean, ask someone.


Emergencies & Personal SafetyEmergency servicesIf you need an Ambulance, the Police or the Fire Service in a serious emergency use any phone and dial 999 (these calls are free).To call the emergency services from an internal phone, dial 9-999.

SafetyWest Wales is generally a very safe place in which to live. At the same time, however, we all need to be aware of our surroundings and make sure that we keep our eyes open for anything unusual. If you ever feel your safety is threatened, then contact the police immediately.

FireMake sure you know the fire safety procedures for any building you are in, you will find the instructions on ‘Fire Action’ signs in all the University buildings. If you are in private accommodation ask your landlord. A good landlord will supply a fire extinguisher, a fire blanket and have smoke detectors installed in the accommodation. If a fire has been started as a result of an electrical fault, do not try to put it out with water.

You can buy smoke detectors from many shops selling household goods. These require a battery and are a very good method of warning about fires in the home. If you would like any further advice, you can discuss the matter with the Health and Safety Officer or a Counsellor.In the case of a fire, you should contact the Emergency Services immediately.

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At nightIf you are going into town late at night, it is always wise to go with others rather than alone. It is advisable to take a taxi home rather than walk the streets late at night.

Gas and electricityHeaters and cookers normally use either gas or electricity. Both types of heater need good air circulation and should not be left on at night.

Gas appliances should be checked every year for safety and this is the responsibility of the landlord. If you are living in private accommodation ask the landlord for a certificate from a Gas Safe Registered servicer to show that this has been done.

Electrical apparatus in the UK uses 240 volts which may be different from your own country. If you have broughtelectrical equipment from home you may need to buy adapters from a shop which sells electrical goods.

If you have any concerns about health and safety during your stay here speak to a Counsellor in Student Services.


Seeking Help & AdviceDuring your time with us you may need to ask someone for information, you may have a problem of some sort, or you may just feel a little lonely and wish to talk to someone. There are many people here who can help you.

Programme lecturersIf it is an academic matter, related to your work, your Programme tutor should be the first person you approach. He or she will either help you personally or be able to refer you to someone else who can.

Student services counsellorsStudents may experience problems of widely differing types, ranging from practical difficulties to those of a very personal nature. Being a student can bring the complexities of coping, perhaps for the first time, on a limited budget and in new surroundings, with possible difficulties of inter-personal relationships and pre-exam tension.

In an atmosphere of confidentiality and trust, the Counsellors will listen to students who wish to discuss their problems, personal, financial or educational. Without seeking to impose values, they will try to help to achieve an all-round view of problems, enabling students to make informed decisions. Information sheets on such topics as study skills, financial help for students and coping strategies, are available. International students wishing to meet British families in their homes can make arrangements through our links with HOST UK.

International OfficeThe International Office provides pastoral care to all international students on all campuses. You can meet our International Student Support Officer and International Student Ambassadors through a variety of activities and drop-in sessions throughout the academic year. Information will be emailed to your student email account regularly with information on welfare provisions and cultural activities.

You can contact the International Student Support Officer, Gruff Owen directly for help, advice or information on his email [email protected] or through Face Book Gruff Owen Uwtsd or by mobile 07951 231286. Alternatively you can contact the International Office via email [email protected]

Outside sources of helpCitizens’ Advice BureauThe Citizens’ Advice Bureau provide free, confidential, impartial and independent advice mainly in practical matters such as the law, housing matters, money matters, debt counselling and citizens’ rights including consumer rights and employment rights.

SamaritansThis is a national organisation to help all people in trouble. They offer a free telephone help line to anyone who is depressed, despairing or have suicidal feelings. You can phone them at any time of the day or night and talk to them in confidence about how you feel. They will always listen.

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Student ServicesDisabilitiesStudents with disabilities are important to us and they are encouraged to inform us of a disability or health problem before they arrive so that we can ensure that any needs for support and assistance are met. Student Services staff will help students with organising support workers and providing technical equipment. They can also advise on suitable accommodation and on access issues. Special arrangements can be made for examinations and assessments if necessary. In past years a lively Disabled Students group has existed which has acted as a support group and provided useful feedback on developing facilities.

AccommodationThe Accommodation Officer is responsible for dealing with accommodation applications and allocating rooms in the Halls of Residence. Unless you have agreed otherwise with the Accommodation Officer, you will be expected to sign a legally binding contract which requires you to pay full fees and remain in Halls for the entire academic year.If you would prefer to live in private rented accommodation in the town, the Accommodation Officer will be able to provide you with lists of addresses of bedsits, flats or shared houses. If you move into private rented accommodation you will probably be asked to sign a contract, agreeing the length of time you will live there, the rent and other conditions. The contract is a legally binding document enforceable in the courts. Read it very carefully before signing and if you are unsure of anything in the contract ask the Accommodation Officer.

Finance officeYou pay your tuition fees to the finance office staff and they will help you with any questions you may have.

Students’ unionDuring the enrolment session you will be able to meet the officers of the Students’ Union (SU) and register for your NUS Extra Card. The SU is an organisation that is run by students for students and offers a number of services, including representation, welfare, sports, societies and entertainments.Representation is one of the key features of our Students’ Union. The SU aims to ensure that there is some form of student representation on all University committees, so that the student voice is taken into consideration whenever decisions are made. If a student encounters any academic or disciplinary issues, the SU President will represent them (at the student’s request) to the relevant parties. The SU President works full time for students and has responsibility for academic affairs, campaigns and representation, as well as union development.

RegistryThe staff there will enrol you on your course and help with questions relating to enrolment, registration, your visa and other practical matters concerned with your course. It is essential that you enrol on your chosen course and also inform Registry of any changes to your personal circumstances e.g. change of address, telephone number etc.

If you need any letters confirming that you are enrolled as a student here and giving details of your course, then you should speak to Registry.


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Medical Care & WellbeingMedical treatmentIf you study in the UK for six months or more, you will be able to use the services of the National Health Service(NHS) from the day you arrive in the UK. It is a good idea to register with a doctor as soon as you arrive in the UK. If you have questions or need advice about registering with a doctor, please contact the University Student Services.You can see a doctor free of charge, though you may have to pay a fixed cost for any medication you need. You pay for medication at the pharmacy where you receive the medication. Under the NHS, hospital treatment is also free. There are no charges for food or shared rooms.If you study for less than six months, and you come from a country which has an agreement on healthcare with the UK, you will not have to pay for healthcare services, and other aspects of living in the UK, read the British Council publication, Studying and Living in the United Kingdom, available within the Student Support Centre.

Dental treatmentIf you are registered with the NHS, you are entitled to the services of an NHS dentist. You should register with a dentist, otherwise you might have to wait for some time for an appointment when you need treatment. If you are registered with a dentist, you can have a course of treatment.

Some dentists offer treatment under the National Health Service (NHS), but many do not. Ask the dentist whether NHS patients are accepted. NHS treatment is not free. You still have to pay 80% of the total cost.

What is meningitis?It is a disease which can develop very rapidly. Most of the early symptoms are mild and similar to those you get with ‘flu, for example: vomiting, feeling feverish, pain in the back or joints, a headache and a stiff neck.It is advisable to have an inoculation against the meningitis C strain. This is especially important if you are living in the Halls of Residence.

Your Doctor can arrange for you to be inoculated. If you are interested, or would like to discuss the matter, please ask a counsellor at Student Services for more information.If you study for less than six months, and you do not come from a country which has an agreement on healthcare with the UK, you will have to pay for a private consultation and for any medication you require. You should take out medical insurance to cover these charges.

Even if you are eligible for free NHS treatment, you should take out health insurance which covers the cost of repatriation in case you need to be flown home because of serious illness or death. For more information on healthcare

Appointments under the NHS are limited in number, and you might not be able to get an NHS appointment quickly. If you are in pain and need treatment quickly, it is likely that you will have to pay the full cost.

For emergency dental treatment please refer to the NHS website and go to the dental section. This will give you instructions on how to contact a dentist in an emergency.

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Tuberculosis (TB) protectionIf you have not already been inoculated against tuberculosis (TB) then you may wish to discuss this with your GP who can arrange it for you.


This section applies to students who have a Tier 4 visa to study at UWTSD. As a Tier 4 student, you must ensure that you satisfy the Home Office terms and conditions of your immigration permission for the duration of your visa.

This is a legal obligation and if you fail to comply with any of the conditions attached to your Tier 4 visa you may be withdrawn from your programme at UWTSD, and the Home Office can refuse future immigration applications and/or remove you from the UK. You might also be barred from returning to the UK for a certain period.

The University of Wales Trinity Saint David (UWTSD) Registry provides information to the Home Office about students with Tier 4 visas. If you would like to contact the Registry department with a query or you have concerns about your responsibilities, you can contact the Principal International Coordinator at Email: [email protected] or telephone main reception on 01792 481000 and ask to speak to the Principal International Coordinator in the Registry Department .

In this section of your International Student Welcome Guide we have provided key information for you to be aware of.

Important Do’s and Don’ts Do

Look at the Home Office website regularly gov.uk/browse/visas-immigration/student-visas for information and updates on Visa issues relevant to your circumstances.

If you have arrived in the UK after the start date of your course and have not previously notified the University of your delay, please ensure that you immediately contact the International Office or the Registry on your campus to ensure that your Visa has remained valid. If you have required a Tier 4 visa to travel to the UK, you will have been given a ‘vignette’ in your passport that is valid only for 30 days. Within 10 days of your arrival, you must then collect your Biometric Residence Permit from the Post Office branch that has been notified to you by UKVI. If you are unsure how to do this, please speak with International Office staff during your induction activities.

If you notice any errors in the information given on your Visa or Biometric Residence Permit, please alert staff at the international Office or Registry on your campus to help you get these corrected by UK Visas and Immigration. On your enrolment, the University staff will take a photocopy of your passport and of your Visa or Biometric Residence Permit and will sign each copy to confirm that that they have seen the original documents of these. It is essential, if you change your passport or Visa documentation at any time during your stay, that you immediately bring the new documents to the International Office or Registry on your campus to ensure that your student record is correct and up-to date.

Tier 4 Visa Student Responsibilities

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If you are not staying in University accommodation, please ensure that you provide your Landlord with a copy of your Visa or Biometric Residence Permit.

Make every effort to pass each stage of your course, and progress well. Please be aware that you will only be allowed to re-sit an examination twice. Inform your course tutor if you wish to discontinue your studies, defer your studies or suspend your studies, or transfer to a different course at the University. This will have an impact on your permission to stay in the UK, and you should seek advice from the Principal International Coordinator if you are planning to change any of the conditions of your studies. If you are unable to complete your studies within the period stated on your Visa, please contact the International Office or Registry on your campus to seek an extension to your Visa.

Don’t You must not stay in the UK after the date stated in your passport or Visa unless you have applied to the Home Office to extend your Visa.

You must not claim Child Benefit, tax credits or any other ‘public funds’, and do not allow anyone else to make a claim for them on your behalf. If you do not know what ‘public funds’ are, please see the UKCISA website.

For further help and information contact the Principal International Coordinator on email [email protected]

Where to look for further information and up to date documents: UKVI’s website at gov.uk/visas-immigration UKCISA – The UK Council for International Student Affairs website at ukcisa.org.uk

UKCISA ‘public funds’ - ukcisa.org.uk/International-Students/Fees--finance/Welfare-benefits/Public-funds

UKCISA ‘sponsor duties’ - ukcisa.org.uk/International-Students/Immigration-/Protecting-your-Tier-4-status/Your-sponsors-duties-to-the-home-office


When you hear ‘Tier 4 sponsor’, this means your University; the University who gave you a CAS (Confirmation of Acceptance of Studies) which enables you to apply for your Tier 4 immigrations permission to study in the UK. All Tier 4 sponsors have specific duties they must undertake, which are outlined in the Home Office’s guidance for sponsors: Tier 4 of the Points Based System – Policy Guidance. The University has specific UKVI sponsor reporting duties which it must carry out for all Tier 4 students studying at the University. If any of the following happens, the University must report it to UKVI: • You fail to enrol within the enrolment period • You fail to attend your classes, tutorials and meetings • You transfer courses • The duration of your studies changes • You withdraw from your course or discontinue your studies • The University has evidence that you are breaking the conditions of your Tier 4 visa

Visa Compliance Why is Compliance important? The University of Wales Trinity Saint David holds a Tier 4 Sponsor licence which allows us to sponsor international students to come to the UK to study. In order to retain the Tier 4 Sponsor Licence, you and the University have an obligation to follow the rules set out by the Home Office. Consequences of non-compliance If you do not follow the rules of your visa, the University will have no choice but to report your visa to the Home Office. The Home Office will curtail your visa and you will need to leave the UK. It is very important that you maintain your Tier 4 visa by understanding the responsibilities that are attached to it. If you require any advice or assistance with any aspect of your student visa please make an appointment with the International Office or Registry on your campus as they would be pleased to help. We would advise you to

read the information provided by UKCISA (UK Council of International Student Affairs) about your sponsor’s duties to the Home Office.

Register with the Police

If your passport has been marked with an instruction to ‘Register with the Police’, make sure that you do this within seven days of arriving in the UK; or if you are required to collect BRP after arriving in the UK, within seven days of doing so. You can register with the police at the University on certain days but you must make an appointment to do this. Please contact the International Office on email [email protected] at the University to receive details. You must also inform the police if you change any of your personal details including your address or if you extend your visa. For more information, pick up a guide from Registry on ‘Police Registration’.

Working whilst you are a student in the UK You must not take any paid, unpaid or voluntary work in the UK for more that the hours stated on your visa. For Tier 4 visa-holders, this will be 20 hours during term time with unlimited hours during vacation time. Please see the UKCISA website www.ukcisa.org.uk for further information regarding work opportunities for your specific Visa type. For most types of UK Visa that support your studies at UWTSD, you are not permitted to carry out any commercial business activities in the UK. If you have any plans for this, please seek advice from the Principal International Coordinator on email [email protected].

University’s Duties to the Home Office

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Top 10 Tips to comply with your visa 1. Check your University email account once a day! The University will contact you via your student email account with information on important matters so make sure you check your email on a regular basis. 2. Update your contact details by providing the university with your UK contact details – address, telephone number and email address. If you change any of these after enrolling you must inform Registry immediately so your records are kept up-to-date. 3. Know the conditions of your visa such as your working rights. This should be on your visa but if you are not sure, ask the Principal International Coordinator at [email protected] before taking employment. 4. Bring any new immigration documents to the Registry Department. If you receive a new visa or passport during your studies you must take it to the Registry department as the university is required to keep copies of all passports and visas for Tier 4 students. 5. Attend 100% of your classes on your own timetable and sign the register (or scan your Student ID card on to a Card Reader device) at each session. If you have to be absent for a session, don’t forget to inform your School in advance and give them evidence of why you cannot attend. 6. You should use the same signature when you sign your name on each register. 7. Apply for Authorised Absence if you need to be absent during term time. You should apply and wait for a decision before you buy the flight tickets to travel.

8. Enrol on your programme at the start of each academic year. You will also be asked to attend two further registration points. This is part of the university’s attendance monitoring processes. At these sessions, you will be asked to bring your visa and passport, and confirm that your UK contact details are up to date. 9. Attend all meeting requests. If you are invited to a meeting by the School, or the Tier 4 Compliance team, or any other University department it is very important that you attend the meeting. If you cannot attend the meeting then you need to inform the person you are meeting so that this can be rearranged. 10. Prepare for a visa extension early if your current visa does not cover the end of your course. You can apply for a CAS 3 months before your current visa expires. Contact Registry for advice on how to prepare to extend your visa.


Jobs in the UKStudent job-shopThe University Job shop supports students looking for part time, temporary or vacation work in and the campuses. Part time work is a useful way of earning extra income and gaining an understanding of working life in the UK.

Many students find jobs in the retail or hospitality sectors with hours which fit around their studies. Some students also find opportunities for work through the languages they speak or special skills they have.

Careers & employability serviceAt the Careers Centre we support and encourage students to develop awareness of employability alongside their studies, so that our graduates are highly professional and ready to enter the job market wherever they go.

It is always a good idea to plan ahead and think about the directions you wish to take. You may be interested in further study in the UK or another part of the world or you may be eager to use your skills and begin your working life. We offer individual advice to students who would like to discuss their plans and we also run workshops on CV writing, job hunting skills and interview techniques.

Employers contact us with details of their graduate vacancies, internships and work experience which we advertise on our main jobsite, www.prospects.ac.uk. so remember to look at this regularly. More information is posted on our careers Facebook page or sent out on twitter. UWTSD has an excellent reputation for assisting students interested in setting up their own businesses and events are organised throughout the year to help students develop their skills. Everyone is welcome to join these and the involvement of International students is greatly valued.

We also encourage students to consider volunteering as a way of gaining knowledge of working in the UK and we have links with the local agencies which organise volunteer work.

Whatever it is you need to know about careers, call in and see us.

Information on Part-time jobs, Graduate Job Vacancies, Work Experience, Careers and Employability Service can also be found on Twitter and Facebook.

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Hours of workInternational students, studying a Bachelor’s, Master’s or PhD will be allowed to work part-time (up to 20 hours per week) during term time and full-time during vacations, you will not have to seek approval from the Home Office before you commence employment. (Note: Postgraduate students are not permitted to work full- time during the summer vacation if they have not completed their- writing-up or dissertation or any aspect of their course study). Please refer to your visa for details.

International students studying a Foundation Level or Higher National Diploma (HND) may usually take a job for a maximum of 10 hours a week during term time and with no restrictions on hours during vacations. However, it is important to check restrictions on your visa very carefully.

Obtaining a national insurance numberAfter you have received an offer for any part time job in the UK, you will need to apply to the Benefits Agency for a National Insurance Number. You will be asked a number of questions. You can ask for an interpreter if you wish. You will then be given an appointment to attend an interview at the local Job Centre Plus offices.

Jobcentre Plus will arrange an Evidence of Identity (EOI) interview for you or send you a postal application. They will confirm the date, time and location of your interview. They will also tell you what information and documentation is required to support your application.

Other usefulorganisationsUKCISAThe Council for International Education is a very useful organisation for International Students. They are able to give advice on a range of issues, in particular, immigration matters, fees, student support and other issues. They are usually able to answer queries when you have failed to obtain an answer elsewhere. They have an ‘Advice Line’ for international students, their families or friends.

UK Visas and ImmigrationUK Visas is under the joint management of the Foreign and Commonwealth Office and the Immigration and Nationality Directorate of the Home Office.


Travelling in the UKCoachesThere is a regular and reliable service to London, Heathrow airport, Gatwick airport and Stansted airport. The journey to London takes approximately four hours. You can find out more information about the coach services, timetables and fares from the enquiry office.

EurostarEurostar trains run from Waterloo Station in London, via the Channel Tunnel, to other European destinations such as Paris, Lille, Brussels. It can connect you to over 100 places in Europe. Find out more information

TrainsThere is a train station in Swansea and Carmarthen and a bus service between Lampeter and Carmarthen. The train travels to most other parts of the UK. There is an hourly train service to London, Paddington. The journey takes approximately three hours. Students can often obtain special cheap fares but you must ask about this some time before you want to travel. There is an enquiry office at the train station where you can ask for timetables and seek help and advice about travel.

TaxisThese are more expensive than the buses but can be useful late at night or if you are in a hurry and travelling within a short distance to the University. You may also find them cheaper if you are travelling in a group and there are several people to share the cost.

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Driving a carTo drive a car in the United Kingdom you need a licence. An international licence obtained in your own country will cover you for the first year of your stay. If you leave the country and then return, your international licence will be automatically renewed but if you stay in the UK different rules apply depending on your country of origin. Some people can be automatically issued with a UK driving licence but others have to take a driving test. Information leaflet D100 will give you details and you can obtain this from Post Offices. Any car you drive must have a Road Fund licence disc displayed on the windscreen. You must also be properly insured. More information is available in Student Services.

It is illegal to drive a car in the UK without proper driving license insurance and without a Road Fund licence. The Road Fund licence can only be obtained on production of a current MOT Certificate certifying that the car is safe to drive.

Ask for more information from Student Services if you are unsure about this.


Money MattersIf you need to change money when you arrive in the UK, you can change traveller’s cheques at any bank or exchange bureau. To open a bank account in the UK, you will need a letter from UWTSD to confirm that you area student and to confirm your local address. Many banks will also ask you for a utility bill (a gas or electricity bill) which shows your address. Clearly, you may not be able to provide this and you will need to explain the situation to the bank. The bank may also wish to see your passport or identity card, and in some cases may ask for a letter from your bank in your home country.

The bank or building society will help you to decide which type of account is the best for you. Some may offer special facilities for students. The bank will advise you on arrangements for accounts, cheque books and cash cards. In some cases, banks may prefer to offer you only a cash card with your account. The arrangements available to you may also depend on the length of your stay in the UK.

In order to open a student bank account, some banks will accept your unconditional offer letter, providing it states your address in your home country. Before you leave your home country ask your bank if it has a special relationship with a bank in the UK as this might help you to set up an account in the UK.

Most banks and building societies are open from 0930 to 1630. Some are also open on Saturday mornings. The main banks and building societies are:Santander, Barclays, Halifax, HSBC, Lloyds TSB, Nationwide, RBS and Natwest.

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Transfer of currencyDo not attempt to transfer money from one currency to another without first consulting your bank. If you have any problems with banking ask to see the Bank’s Student Adviser or your Account Adviser.

InsuranceWe recommend that you insure your belongings while you are here. The Student Union can advise you on insurance. It is advisable to get a few quotes before you decide because the costs vary.


Useful websitesFurther AdviceCitizens Advice Bureaux www.citizensadvice.org.uk Emergency Services All Emergency Services Dial 999

Eurostar www.eurostar.com

Job Centre Plus www.gov.uk/contact-jobcentre-plus

National Insurance Number www.gov.uk/apply-national-insurance-number

National Express Bus Company www.nationalexpress.com

NHS Direct www.nhs.uk

Samaritans www.samaritans.org.uk

Taxis www.taxinumber.com/taxis/swansea

Trains www.nationalrail.co.uk

Other useful websitesBritish Council www.britishcouncil.org

British Library www.bl.uk

British Tourist Authority www.visitbritain.com

Commission For Racial Equality www.equalityhumanrights.com

Department for Transportwww.gov.uk/government/organisations/department-for-transport

Embassies In UK www.gov.uk/government/publications/foreign-embassies-in-the-uk

Endsleigh Insurance www.endsleigh.co.uk/Student/Pages/student-insurance.aspx

Equality & Humanities Commission www.equalityhumanrights.com

Foreign And Commonwealth Office www.gov.uk/government/organisations/foreign-commonwealth-office

Home Office (Visas) www.gov.uk/government/organisations/home-office

Immigration Advisory Service www.iasuk.org/home.aspx

Interactive Map Of The UK www.bing.com/maps

International Students House www.ish.org.uk

London Tourist Board www.visitlondon.com

National Union Of Students www.nus.org.uk

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Network Rail www.networkrail.co.uk

News, Current Affairs, Sport & Arts www.bbc.co.uk

Television License (TV License) www.tvlicensing.co.uk

UK Student Life www.ukstudentlife.com

UKCISA: Council For International Ed www.ukcisa.org.uk

Visit Wales www.visitwales.com

Weather www.metoffice.gov.uk

Worldwide Newspapers www.onlinenewspapers.com


International [email protected]+44 1792 481000

Twitterwww.twitter.com/studyinwales

Facebookwww.facebook.com/UWTSDinternationaloffice

Instagramuwtsdinternationaloffice

Documents

International Student Handbook