International student handbook 2014

International

1300 554 248 | bendigotafe.edu.au | RTO identifier 3077 CRICOS provider number 03059A

International student handbook

Message from the chief executive officer 2Preparing to leave home Things to do before leaving home 3 Organising a student visa 3 Organisingflights 3 Organising Overseas Student Health Cover (OSHC) 3 Organising accomodation 3 Temporary accomodation 4 What to bring 4 Personal items 4 Bringing your phones and laptops 4 What not t bring 5 Preparing yourself 5 Upon arrival in Australia

Entry in Australia 5Australian immigration 5Baggage claim 5

Detector dogs 5 Australian customs and quarantine 5 Arrivals hall 5 When you arrive in Australia 6 Living in Bendigo 6 About Bendigo TAFE 7 Laws and safety in Australia 8 Studying at Bendigo TAFE 8

WhatdoIdofirst? 8Orientation 8Classes at Bendigo TAFE 8Plagiarism and referencing 9 International support services 9Term dates for 2014 9Student code of conduct 9 Students responsibilities 9Students rights 9 Equal opportunity 9Student complaints and grievances 9Feedback 10Academic policies and procedures 10 Academic policy 10 Attendance policy 10Current address 10Refund policy 10

Facilites Cafeteria 10 Library services 10 Lotus Hair and Beauty Salon 11 Toilets 11 Training restaurants 11

Table of contents

Written by the International DepartmentCopyright © 2013 Bendigo TAFE.

This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the publisher. Requests and enquiries concerning the reproduction and rights should be made to:Copyright Bendigo TAFE PO Box 170 Bendigo VIC 3552

Table of contents

Student support services Careers and welfare counselling 11Counselling 11 Disability support 11 Student support services 11

Tutorspace 11Learning and study support 11Equipment to help students 11Youth worker 11 Your ESOS rights and responsibilities 12 Australian education system 12 WhatisTAFE? 12Quality regulations 12

Important contact details How 000 works 13 Bendigo TAFE contacts 13

Your weekend guide to Bendigo Money 13 Currency conversion and traveller’s

cheques at the airport 13 Getting to Bendigo TAFE 13 Taxis from the airport to Melbourne Centre 13 Train service 13 Bendigo airport service 14 Contacting family and friends 14 Where to stay 14 Using public transport 14

Australian cultureSocial customs 14Greeting people 14Clothing customs 14Polite behaviour 14Tipping 15

Maps

Bendigo City Campus 16

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International Student Handbook 2013

RTO identifier 3077 | CRICOS provider number 03059A

Message from the chief executive officer (CEO)

Welcome to Bendigo TAFE

At Bendigo TAFE we welcome you to join us in any stage of your learning journey – whatever your age, background or career aspirations.

Ourinstituteisalarge,diversecommunityofstaffandstudents. There are many people, resources and services available to assist and support you through your journey.

Bendigo TAFE has been transforming lives for more than 155 years. The institute has a rich history of providing education for local people and preparing them for work in local jobs.

Throughanetworkoffivecampuses,wedeliverawidevariety of vocational courses to over 10,000 students every year. Our state of the art facilities and exciting programs create a dynamic and welcoming environment for productive learning.

Our course content is designed to deliver practical and industry relevant skills that help get you into the workforce faster, upgrade your existing skills or prepare you for further study.

We collaborate with industry leaders to ensure our courses are relevant and up to date with the latest workplace practices.

Peter Coyne,Bendigo TAFEInterimChiefExecutiveOfficer

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Organising a student visaThe Australian Government’s Department of Immigration and Border Protection provides comprehensive information about student visa requirements and the application process, as well as application document checklists to assist you with your application. Visit www.immi.gov.au/students/ for the latest information.

If you are granted a student visa, you must abide by its condition. Failure to comply with these conditions could result in the cancellation of your visa. These conditions include (but are not limited to): • completethecoursewiththedurationspecifiedinthe

confirmationofenrolment(CoE)• maintain satisfactory academic progress and

attendance• maintain an approved Overseas Student Health Cover

(OSHC) while in Australia• remain with the principle education provider for six

calendar months, unless issued a letter of release from the provider to attend another institution

• notify your training provider of your Australian address and any subsequent changes of address within seven days and every six months.

For a full list of mandatory and discretionary student visa conditions, including information on work rights pease visit www.immi.gov.au/students/

Organising flights You need to arrive in Bendigo one week prior to your course commencing. Students are often travelling atpopulartimessoensureyoubookyourflightstoMelbourne well in advance. It is advised to organise travelinsuranceintheincidentofcancelledflightsorlostluggage.

Organising Overseas Student Health Cover (OSHC) The Department of Immigration and Border Protection requires you to maintain OSHC for the duration of time that you are in Australia. You will need to purchase OSHC before you come to Australia, to cover you from when you arrive. You will also need to maintain OSHC throughout your stay in Australia. OSHC is provided by a number of private providers. Some include:• Medibank private: www.medibank.com.au • OSHC Allianz www.oshcallianzassistance.com.au• BUPA OSHC: www.overseasstudenthealth.com • Australian Health Management: www.ahm.com.au For more information please visit the Department of Health and Aging www.health.gov.au.

Organising accommodation Bendigo TAFE does not book accommodation. However,theBendigoTAFEInternationalOfficewillassist international students to secure appropriate accommodation. A wide range of options are available depending on your needs, including homestay, shared house or rental properties, hostel accommodation or caravan parks. Most students organise temporary accommodation before leaving for Australia and then organise more permanent accommodation once they arrive in Bendigo. Students should be very cautious

Preparing to leave home

Preparing for studying abroad is obviously a very exciting as well as stressful time. You may be busy organising paperwork, shopping, packing and saying goodbye to friends and family. This handbook is designed to help you during this busy time with checklists and important information. It is important to familiarise yourself with what to expect when you arrive in Australia. Reading about Australia and talking to friends and family who have been to Australia can give you useful information on what to bring to Australia, as well as help you to prepare yourself for new experiences. We are sure you will have a wonderful time studying at Bendigo TAFE and look forward to your arrival. Please keep this guide safe as you will use it during your entire stay in Bendigo.

Things to do before leaving home Ensure you understand your conditions of enrolment

at Bendigo TAFE Ensure you have a current passport Arrange a student visa Make contact with Bendigo TAFE Acceptyourofferandpayforyourtuitionfeeswith

Bendigo TAFE Arrange for immunisations and medications from

your doctor. Check if your prescription medication can be brought into Australia and if you need a letter from your doctor to accompany it. For more information visit www.tga.gov.au

Have dental and optical check-up Applyforcreditcardand/orarrangesufficient

fundsConfirmoverseasaccesstoyourfundswithyour

bank ObtainsomeAustraliancurrencyforwhenyoufirst

arrive Make travel arrangements Arrange travel insurance Organise and pay for Overseas Student Health Cover

(OSHC) Advise Bendigo TAFE of travel details Arrange temporary accommodation and advise Bendigo TAFE of your address

Arrange transport from airport to accommodation Photocopy all important documents you plan to bring with you

Arrange personal/employment references which may assist with obtaining accommodation or employment if required Packofficialidentification(egDriver’sLicenceornational identity card)

Ensure you have phone numbers for Bendigo TAFE, your insurance, your accommodation and the contact details for your home diplomatic mission/ embassy in Australia www.dfat.gov.au/embassies.html

Pack bags being sure to include the following: Name and contact details Enough currency for taxis, buses, phone calls etc. in

the event of an emergency Important documents

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about signing agreements and/or paying for long term accommodation without seeing the accommodation in person.

Temporary accommodation Hotels and motels Generally, the price you pay for accommodation will determine its quality. However, it can be expensive to stay in a good quality motel or hotel for a long period of time. A hotel in Bendigo close to the CBD: • Quest Bendigo Central - Quest provide serviced

apartments complete with separate living, dining and sleeping areas and fully equipped kitchens and laundry facilities www.questapartments.com.au 228 McCrae Street, Bendigo phone +61 3 5410 1300.

Homestay Homestay is an arrangement between a ‘Homestay Host’ and an international student, where the student lives as a guest in their home while studying. It is a cultural exchange that helps the student to understand the culture and customs of the region in which they are studying, and helps students to learn English and the way of life in Australia. Homestay also encourages the student to share information with their host about their home country and its culture. The weekly fee for a homestay student ranges from $250.00 AUD to $300.00 AUD per week. For more information visit www.homestaynetwork.org

Private rental unit or houseAvailability and cost of private rental depends on the type of accommodation required. Local Bendigo real estate agents list available rental properties on their websites. Please be sure you are fully aware of the terms or your agreement before signing any agreements or paying money. It may also be advised to see the property in person before committing yourself. Some common sites include:• www.realestate.com.au • www.bendigorealestate.com.au • www.tsfn.com.au • www.dck.com.au • www.darrymawby.com.au • www.bgorealestate.om.au. For more information regarding your rights when renting property in Victoria visit www.consumer.vic.gov.au/renting

Staying with friends or familyIf you know someone in Australia, this is a great way to settle in to life here. Your friends or family can provide advice,supportandencouragementinyourfirstdaysinAustralia.

What to bring In addition to personal items you will need to prepare a folderofofficialdocumentswhichyoushouldkeeponyourpersonduringtheflight.Official documents: travel/flighttickets/documents valid passport with student visaofferofaplace/admissionletterfromBendigoTAFEConfirmationofEnrolment(CoE)issuedbyBendigoTAFE

receipts of payments (eg tuition fees, OSHC, bank statements etc) insurance policiesoriginalorcertifiedcopiesofyouracademictranscriptsandqualificationsotherpersonalidentificationdocuments,egbirthcertificate,IDcard,driverslicence medical records and/or prescriptions

NOTE: keep all documents in your carry on luggage. Make sure you leave any originals or copies of these documents safely with family in your home country in case of loss.

Personal itemsWhen packing personal items you should pack clothes to cover all seasons, including jumpers/sweaters, warm clothing for winter, rain coats, cool clothes for hot summers. Although Victoria has four seasons the weather is very changeable and sometimes you can experience four seasons in one day. Both male and female students in Australia wear casual clothing, so bring some t-shirts, sneakers, tops and jeans. Formal dress or traditional clothes may be worn for special occasions

Things to pack • Cash for immediate use (approximately $200.00 to

$400.00 AUD). There are currency converters located at all major international airports.

• Personal items (perhaps some photographs, recipes, favourite music for reminders of home).

• Clothing - layered clothing works well. Most students dress casually in jeans, skirts and shirts. You may wish to pack traditional clothing or formal wear for important events such as graduation

• Electrical goods, for example computers, mobile phones, music players.

• Adapter plugs (Australia has 240 volts power). The electricalthreepinplugisdifferentfrommostothercountries so you may need to purchase an adapter plug for electrical appliances. These are readily available at electrical or travel stores throughout Australia.

• A spare pair of glasses or contact lenses • Other useful items - small sewing kit, torch, sports

gear, toiletries, umbrella, dictionary, alarm clock • Usefulstudytools-bilingualdictionary,scientific

calculator (if appropriate) and micro recorder for lectures.

Bringing your phones and laptops If you are considering bringing a mobile phone, laptop, or any communication devices, we suggest that you visit the Australian Communications and Media Authority www.acma.gov.au before making any purchases. If you bring computers with external or built in modems, they must be Austel Approved in order to function in Australia.

What not to bring Students are often surprised at how strict Australian Customs and Quarantine can be. Most food, plant or animal products cannot be brought into Australia. Some electrical equipment may need a receipt of purchase and the importing of alcohol, cigarettes and perfume is limited.

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Entry into Australia

Australian immigration WhenyoufirstarriveinAustraliayouwillberequiredtomake your way through Australian Immigration (follow the signs for Arriving Passengers as you leave the plane). An ImmigrationOfficerwillasktoseeyourcompletedIncomingPassenger card (given to you on the plane) along with your passportandstudentvisaevidence.TheImmigrationOfficerwill check your documents and may ask you a few questions about your plans for your stay in Australia.

Baggage claim Once you have passed through the immigration checks you will move to baggage claim (follow the signs) and collect your luggage. Check that nothing is missing or damaged. If something is missing or damaged, go to the baggage counter andadvisethemofyourproblem.Staffatthebaggagecounterwillhelpyoufindyourbelongingsorlodge a claim for damage.

Detector dogs You may see a quarantine dog at the baggage carousel or while waiting in line to pass through immigration, screening luggage for food, plant materials or animal products. If you see a detector dog working close to you, pleaseplaceyourbagsonthefloorforinspection.Thesedogs are not dangerous to humans and are trained to detect odour. Sometimes a dog will sit next to your bag ifitsniffsatargetodour.Sometimesdogswilldetectodours left from food you have had in the bag previously. Aquarantineofficermayaskaboutthecontentsofyourbag and check you are not carrying items that present a quarantine risk to Australia.

Australian customs and quarantineOnce you have your luggage you will go through customs. Be careful about what you bring into Australia. Some items you might bring from overseas can carry pests and diseases that Australia doesn’t have. You must declare ALL food, meat, fruit, plants, seeds, wooden souvenirs, animal or plant materials or their derivatives.

Australia has strict quarantine laws and tough on-the-spotfines.Everypieceofluggageisnowscreenedorx-rayedbyquarantineofficer,detectordogteamsandx-ray machines. If you fail to declare or dispose of any quarantine items, or make a false declaration, you will getcaught.Inadditiontoon-the-spot-fines,youcouldbeprosecutedandfinedmorethan$60,000AUDandrisk10years in prison. All international mail is also screened.

Some products may require treatment to make them safe. Items that are restricted because of the risk of pests and disease will be seized and destroyed by the Australian Quarantine and Inspection Services (AQIS).

Arrivals hall You will be able to leave the restricted area and enter the arrivals hall once you have cleared customs. Here you will findanumberofretailandfoodoutletsalongwithpublictelephones, an information booth and money exchange facilities. If you arrive on a weekend, you may like to exchange money here as most banks are not open on Saturday and Sunday.

If you’re in doubt about whether your goods are prohibited or not, declare it anyway, on the Incoming Passenger Card, which you will receive on the plane. Students have receivedonthespotfinesfornotdeclaringitems.Formore information visit the Australian Quarantine and Inspection Service (AQIS) homepage www.agis.com.au

Preparing yourself Most people who have a period away from home will experience some homesickness or culture shock during their stay. This is a normal experience and you will need to allow yourself time to adjust and adopt to new experiences. You may also be able to prepare yourself and pack some items from home to help you in Australia. • Prepare yourself emotionally - talk to someone about

how you are feeling. It is ok to feel excited, scared, nervous, happy, tired and unsure all at once.

• Prepare some special items that will help you feel close to your friends, family and home. Some students pack photos or recipes they have learnt how to prepare.

• Practise taking care of yourself, if this is something new. Have a go at washing and ironing your own clothes, cooking your own meals and then washing the dishes.

• Look at websites to understand the cost of living in Australia and practice setting a budget.

• Read about Australian customs and culture. • Watch some Australian movies or listen to Australian

radio.• Read Victorian or Bendigo newspapers to familiarise

yourself with local events.

Upon arrival in Australia

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Airport transfer Bendigo TAFE can provide free pickup from Melbourne Airport. If you would like to be met at the Melbourne Airport by a Bendigo TAFE representative and taken to your accommodation, you must request this with the InternationalOfficesevendayspriortoyourflight.Ifyoudo request this service, then you must have accepted your offertostudywithBendigoTAFE.Ifyouwishtomakeyourown way from Melbourne Airport you would be advised to use the airport service. www.bendigoairportservice.com.au

A taxi service is available but this is a very expensive option.

Public transportPublic transport is very convenient to use in Victoria. Bendigo is accessible via all major transport links including rail and bus. The close proximity to Melbourne makes Bendigo a popular tourist and residential location. It also makes it easy to travel to all destinations throughout Australia.However,afteralongflightcatchingtheAirportService may be a more direct and easy option. Especially if you have a lot of luggage. If you do choose to take public transport you will need to take the train service from Melbourne to Bendigo. See Vline’s website for fares and times www.vline.com.au For local Bendigo buses see Christians Bus Company. www.christiansbus.com.au

When you arrive in AustraliaPlease check out our weekend guide to living in Bendigo for advice on how to settle in your new home. Following this check list will ensure you do not miss any important steps:

call home to ensure family of your safe arrival take transport from the airport to your accommodation settle into accommodation contact Bendigo TAFE purchase household items and food attend international student orientation enrol at Bendigo TAFE and get student ID card advise health insurance company of address and get card open a bank account get textbooks start classes applyfortaxfilenumberifseekingwork get involved in student life and associations (eg music, sporting and culture clubs).

Confirmed accomodationIfyouraccomodationisnotconfirmedthenhomestayarrangements can be provided with www.homestaynetwork.org/ For other temporary accomodation searches:• www.wotif.com• www.needitnow.com• www.lastminute.com.au.

Living in Bendigo Bendigo is one of the largest regional centres in Victoria and only 90 minutes from Melbourne. With a population of 100,000 residents, it has excellent training and education facilities,anexcellentpublictransportservice,postoffices,public and private hospitals. Shopping centres, art, culture, food, history and heritage attractions are in abundance.

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About Bendigo TAFE Bendigo TAFE is a large and diverse regional educational institute providing vocational education, training and assessment services since 1854.

Our vision• BendigoTAFEwillmakeadifference.• We will support and guide our students to believe in themselves and achieve their best.• We will continually strive for excellence in our work; we will support each other, collaborate and represent our

profession with pride and integrity and contribute to its development.• We will forge trusting relationships with each other, our students, our employers and communities and build a viable

and valued organisation.

ClimateBendigo weather ranges from very hot to very cold (December to February - Summer, March to May - Autumn, June to August - Winter, September to November - Spring). It is recommended that you bring clothing to suit both hot and cold temperatures.

Shopping Department stores and most other shops are open 9.00am to 5.00pm, with late night shopping Thursdays and Fridays, and shorter shopping hours on weekends. Some supermarkets and convenience stores are open 24 hours. Type of accommodation Renting shared house

or flatOne bedroom flat/apartment

Establishment costs AUD$ AUD$Bond $520.00 $953.00Phone and internet connection and utilities $40.00 $120.00General establishment costs (for example furniture, linen, crockery)

$500.00 $900.00

Weekly costs (average) AUD$ AUD$Weekly rent/bond $130.00 $238.85Household ‘kitty’ (for example food/cleaning products) $120.00 $150.00Utilities (for example gas, electricity, phone) $50.00 $90.00Travel (public transport/fuel) $42.00 $42.00Spending money $80.00 $80.00

The above costs are estimates, and should only be used as a guide. Please note:•assumed shared with two others•bond is usually refunded at the end of your stay provided no money is owing (and that you have given the required

period of notice), and that you have caused no damage to property.

You can use the following tools to help you budget for your stay in Australia. MoneySmart: www.moneysmart.gov.au/

Useful websites: • Victorian Tourism: www.visitvictoria.com • Bendigo Tourism: www.bendigotourism.com• Bendigo Library: www.ncgrl.vic.gov.au • Study Melbourne: www.studymelbourne.vic.gov.au • Study Australia: www.studyinaustralia.gov.au/

You should aim to apply as early as possible to ensure that a place in your chosen course is available. You also need to keep in mind the time it takes to apply for your student visa.

If you need assistance with completing your application, please contact [email protected] or +613 5434 1838

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Laws and safety in Australia

Obeying the lawOne of the reasons we have such a wonderful lifestyle in Australia is due to our representative democracy, the separation powers, and our respect for the rules of the laws in Australia and as a result, society runs smoothly. In being granted a visa to study in Australia, you signed a document (Australian Values Statement Temporary) agreeing to respect Australian values and obey the laws of Australia for the duration of your stay. Failure to comply with the laws of this land (including State and Territory laws)couldresultinafineorthecancellationofyourvisaand possible deportation back home. If you are convicted of a serious crime, it could result in imprisonment. Nobody wants this to happen!

YoucanfindacomprehensiveoutlineofAustralianlawand the legal system at www.australia.gov.au

You should arrive at least one week prior to the start of your class.

What do I do first?ReporttotheInternationalOfficewhereyouwillbewelcomed, supported in settling into Bendigo, helped to enrol at Bendigo TAFE and provided orientation.

Orientation Once you arrive in Bendigo contact Bendigo TAFE, you will be informed on when the next date for orientation is. In this handbook, we have provided you with an outline of living and studying in Bendigo. It is vital that you attend orientation to ensure you have not missed any important information and that you fully understand your rights and responsibilities and have the knowledge to live a safe and happy life in Bendigo. Topics in your orientation are covered below.

An introduction to Bendigo TAFE includes: • how to enrol and obtain your student card• introduction to the support services at Bendigo TAFE • tour and introduction to the facilities at Bendigo TAFE • study skills such as time management and

organisation • booklists and student materials • keys to academic success • plagiarism • guidetothelibrary,helpfulresourcesandfinding

academic texts • English language support• your rights and responsibilities • guide to the computer facilities and computer skills.

An introduction to Bendigo includes: • findingaccommodationandyourrightsand

responsibilities as tenants • findingparttimework• using public transport • health and medical services • shopping for food and clothing • accessing household facilities including water and

power (electricity and/or gas)• living on a budget in Bendigo • banking services • what to do in an emergency• tips to help ease the transition • Australian culture and culture observations inside and

outside the classroom • living safely in Australia including water safety and

safety in the outdoors and local community. Classes at Bendigo TAFEIt is expected that everyone will participate in all activities duringclasses.Yourclassformatmaybedifferenttoyourprevious experiences. All classes have approximately 14 to 18 students. You will engage in a range of activities to improve your skills and the teaching methods include: • large and small group discussions • group work • teacher instructions/lectures • role plays and case studies • probem solving exercises • project based activities • teacher-led industry enquiry • excursions.

Studying at Bendigo TAFE

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Plagiarism and referencingAssignments and other forms of assessment must be your individual and original work. Copying directly from your research sources or another student’s work, including re-worded or paraphrased material without acknowledgement, is plagiarism. Plagiarised work will not be accepted and will result in disciplinary action. A referencing guide providing information on how to acknowledge sources and use correct referencing techniques is available via www.bendigotafe.edu.au.

International support servicesSome of these services include:• information about courses•application and enrolment procedures•visa requirements•airport pick up•accommodation information•study support•recreational activities•student activities•further study information•personal, vocational and career counselling• local knowledge and advice. Term dates for 2014Term 1 - 3 February - 28 MarchTerm 2 - 22 April - 27 JuneTerm 3 - 14 July - 19 SeptemberTerm 4 - 6 October - 19 December

Student code of conduct The code of conduct outlines a student’s responsibilities and rights. The purpose of this code of conduct is to ensure an atmosphere of understanding, respect and professionalism, and a supportive adult environment that celebrates diversity and embraces equal opportunity. Every student has the right to participate in institute programs, free of inappropriate behaviour that may impair the learning process or that emotional, physical and mental wellbeing of individual students,staffandvisitorstoBendigoTAFE.

Bendigo TAFE is committed to the following:• promoting mutual respect for people, property and

differentpointsofview• providing support, learning and avenues of assistance to

inspireconfidence,abilityandanenjoymentoflearning• providing a learning environment, free from

discrimination, bullying and harassment, in which students are encouraged to undertake independent thought

• celebrating diversity and welcoming people from diverse backgrounds, by committing to social justice practices such as: equity of access and individual support for equal learning opportunities

• flexibilityofteachingandassessmentpractices,toensure an inclusive learning environment

• providing relevant, up to date information to facilitate students in making informed decisions around their studies

• addressinganycomplaintsaboutstudentsand/orstaff.

Students responsibilitiesStudents are expected to:• respect the rights, privacy and safety of other students

andstaff• treatotherstudentsandstaffwithdignityandrespect• conduct their studies with honesty and integrity• respect all Bendigo TAFE facilities, resources and

property

• be responsible for their own decisions • provide accurate and current student information as

needed, to facilitate the process of administration, enrolment and assessment

• actively participate in the learning process • respecttherightsofotherstudentsandstafftohave

their own opinion • be open to, and welcoming of, the diversity of students

on campus • observe restricted smoking areas • show consideration to others by not riding bikes or

skateboards on campus.

Students rights Students have the right to:• be treated by others with dignity and respect • privacy - as per the Privacy Act, only information

necessary to the core function of the institute can be shared without the student’s prior consent

• be free from bullying or harassment, including sexual harassment on campus or during any Bendigo TAFE sponsored or controlled activity

• receive fair and equitable assessments• making their own decision about their lives • receive services without discrimination • ask to see information kept by Bendigo TAFE about

them• be provided with information on Bendigo TAFE policies

and students rights • complain, without fear of recrimination • feel safe and welcome at Bendigo TAFE.Please visit www.bendigotafe.edu.au for more information on student rights and responsibilities.

Equal opportunityBendigo TAFE is committed to promoting equal opportunity in education and employment, and is therefore committed toensuringthatstaffandstudentscanavailthemselvesof employment, education and training regardless of gender, socioeconomic background, disability, ethnic origin, age, race, language, geographic isolation, sexuality, work commitments, family responsibilities or any other significantdifference.

In accordance with the requirements of the Victorian Equal Opportunity Act 2010, Bendigo TAFE will not tolerate acts of direct or indirect discrimination or sex-based harassment. Bendigo TAFE will respond appropriately, promptly and in compliance with its statutory obligations in the event of complaints of discrimination of this nature.

Discrimination is unlawful during work or study-related attendance, but also during excursions, work or practical placements,workexperienceandfieldtrips.For more information, phone Bendigo TAFE information centre on 1300 554 248.

Student complaints and grievances As part of Bendigo TAFE’s approach to providing a fair, safe and productive study environment, consideration of grievances will be dealt with equitably, promptly, with sensitivity to all parties and in accordance with the principles of natural justice.

Bendigo TAFE’s student grievance procedure provides detailed information on resolving a grievance andapplies to all students of Bendigo TAFE. A grievance may includeastudentagainststudentorastudentagainststaffmemberandisdefinedasbehavioursoractionwhichhas,

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or is likely to have, an unreasonable negative impact on the student in relation to their studies. Please visit www.bendigotafe.edu.au to view the full student grievance procedure.

FeedbackAt Bendigo TAFE we greatly value your feedback as it helps us know what we are doing well or to address your concerns. We will try to remedy any problems promptlyand deal with each matter fairly.

Each year we invite students to take part in a survey in order to collect feedback on their learning and training experiences at Bendigo TAFE. The survey is conducted in accordance with established market research protocols,andresponsesareautomaticallyde-identifiedas part of the survey data collection process. In addition to the surveys, there are two ways to provide feedback:•Informally–discussfeedbackwithanappropriatestaff

member (for example your teacher). The informal option enables the people or the area most directly concerned to address it as quickly as possible.

•Formally – put it in writing. Formal customer feedback forms and boxes are available at all campuses. •Bendigo City Campus (information centre and

library)•Charleston Road Campus (information centre and

building E)•BTEC (reception)•Each regional campus (reception).

Where boxes are not available there are forms and reply paid envelopes available.

Forms are also available on the Bendigo TAFE website www.bendigotafe.edu.au and can be posted to quality and compliance at the Bendigo City Campus.

Formal feedback can also be submitted online through the Bendigo TAFE website by completing the online form. Formal feedback will be forwarded to the appropriate manager to action.

Anonymous feedback about products and services will be actioned to the extent that it can be. Action based upon anonymousfeedbackaboutstaffmembersandstudentsisconstrained by the principles of natural justice.

If you require assistance with the above process, please contact the Bendigo TAFE information centre on 1300 554 248 to make an appointment with a member from our student support services team or contact the International Office.

Academic policies and procedures All academic policies and procedures can be viewed on the Bendigo TAFE website. It is important to understand these as there are a number of conditions with which student visa holders must comply. Breaching a visa condition may result in the cancellation of your student visa. Some of these conditions are detailed below, however full details of these can be accessed on the Department of Immigration and Border Protection www.immi.gov.au/students/

Academic policy Students must ensure they make successful academic progress and complete the course within the dates on theConfirmationofEnrolment(CoE).Studentswhoare

at risk of not meeting satisfactory academic progress willbecounselled,senttwoofficialwarninglettersandgiven academic support. If you fail to meet satisfactory academic progress you will be given a formal letter and may be reported to the Department of Immigration. If you have questions or concerns regarding your attendance throughout your course please speak to your teacher, your Teaching Department Manager or the International Manager as soon as possible.

Attendance policy All international students must attend a minimum of 80% of their scheduled classes. Students who are at risk of not meeting satisfactory attendance will be counselled andsenttwoofficialwarningletters.Ifyoufailtomeetsatisfactory attendance you will be given a formal letter and may be reported to the Department of Immigration. If you have any questions or concerns regarding your attendance throughout your course please speak to your teacher, your Teaching Department Manager or the International Manager as soon as possible.

Current addressYou must notify Bendigo TAFE of your residential address in Australia within seven days of arriving in Australia. You must notify Bendigo TAFE of any change in your residential address within seven days of the change.

Refund policy You must agree to the terms of the Bendigo TAFE International Student Refund Policy when you sign the International Student Agreement. The policy applies to all international students studying at Bendigo TAFE unless otherwisespecified.ReadtheInternationalStudentsRefund Procedure found on the Bendigo TAFE website for more information.

Facilities CafeteriaThe Bendigo TAFE City, Charleston Road and BTEC Campuses have independently run cafeterias and provide takeawayandeatinfoodforstudents,staffandthegeneral public with both indoor and outdoor seating areas.

Library servicesLibrary services are available to students at all Bendigo TAFE campuses and correction centres.

Librarystaffcanassistwithyourinformationandresourceneeds for your course. Bendigo TAFE’s City Campus library has an extensive range of books, magazines and DVD’s. Open access computers are available for students to use internet,email,MicrosoftOfficeandmore.Photocopyingandprintingcostsapply.LibrarystaffcanassistBendigoTAFE students to register a computer account.

A range of equipment designed to assist students with disabilities is housed at the City Campus library. A (CAVAL) card enabling students to borrow from a range of Victorian universities and colleges is available from the loans and help desk. The library catalogue is available at http://library.bendigotafe.edu.au

For further information students can contact the Bendigo TAFE City Campus library at McCrae Street by phoning 1300 554 248.

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City Campus library opening hoursTerm hoursMonday to Thursday 8.30am-6.00pmFriday 8.30am-4.00pm

Term break hoursMonday to Thursday 8.30am-5.00pm Friday 8.30am-4.00pmClosed public holidays.

Lotus Hair and Beauty salonThisstateoftheartfacilityisfittedoutwiththelatestinhair and beauty equipment. Clients of the hair salon can be treated to cuts, colours, highlights, and more. While beauty clients can relax with body treatments, facials, manicures, pedicures and other pampering treatments.

For a complete list of the services available, or to make an appointment, contact reception on +61 3 5434 1918 or email [email protected]. Bendigo TAFE students are eligible for a discount when making a hair or beauty appointment at Lotus Hair and Beauty, located at the Bendigo City Campus.

ToiletsFor information on where toilets are located, refer to the Campus map at the end of this handbook.

Training restaurantsBendigo TAFE operates a fully licensed restaurant and function centres at the Bendigo City Campus and Echuca Campus. On designated dates throughout the year these restaurants operate as training restaurants, serving lunches and dinners to the public. This provides our students with a ‘real life’ environment in which to train.

Careers and welfare counsellingA careers and welfare counsellor is available to assist prospective and current students at all campus locations. Free,confidentialservicesavailableinclude:careerandcourse advice, resume writing, job interview technique training, vocational assessment, VTAC course selection and application advice, and career and employment transition planning. To make an appointment with the careers and welfare counsellor, phone 1300 554 248 or email [email protected]

CounsellingPersonal, family and relationship issues can adversely affecthowastudentsettlesintoTAFElifeandtheirstudy routine. A counsellor is available at all campuses of Bendigo TAFE to help students work through issues, including stress, depression, anxiety, relationship issues, study issues, and acts of violence. Where appropriate, they will refer them to various community agencies. An appointment can be made with the counsellor through student support services by phoning 1300 554 248 or email: [email protected]

Disability supportBendigo TAFE is committed to education for all students, and to enable people with disabilities to participate fully in their study and work at TAFE. The disability support programoffersarangeofservicestostudentswithdisabilities. Further information can be obtained from the disability liaison coordinator by calling 1300 554 248.

Student support servicesThe student support services team is here to provide a range of support for all students across all campuses of BendigoTAFE.Studentsupportstaffworkwithstudentsto coordinate and instigate a range of learning support, counselling support, social, recreational and fundraising activities, and also act as an information and referral service to the student body. Amenities fees contribute to funding this service to the entire student body at Bendigo TAFE at all campuses.

The student support services team consists of the following:•Manager, Student Support Services +61 5434 1724•Careers and welfare counsellors +61 5434 1741•Counsellor +61 5434 1753•Disability liaison coordinator +61 5434 1526

TutorSpaceTutorSpace is a free study session with specialist tutors to assist people with how to write an assessment, how to begin a project, basic information technology skills or tojustprovidesomeassistancetobuildyourconfidence.These sessions currently run three days per week throughout the school year and are located in the library. Pleasecheckdaysandtimeswithlibrarystafforbycalling1300 554 248.

Learning and study supportLearning and study support services are available for Bendigo TAFE students experiencing challenges with their studies, projects or assessments. For further information or to make an appointment contact student support services by phoning 1300 554 248.

Equipment to help studentsThelibraryoffersarangeofservices,facilitiesandequipment to assist students with learning. These include: large screen computers with access to the library catalogue and the internet, Read and Write Gold and other literacy andstudysoftware,MicrosoftOfficepackages,scannersfor scanning text or images and text enlarging equipment. Please contact the library or student support services for more information.

Other resources available to students with a disability include: ergonomic chairs for use in class, specialist keyboards and mouse controllers, copy holders, keyboard overlays and arm rests, just to name a few. These resources are managed by the disability liaison coordinator and you must make contact with them prior to borrowing. Don’t forget you can also borrow various AUSLAN resources and closed caption DVDs.

There is a tutor room available. Bookings are necessary, please contact the library for more information.

New equipment is added from time to time, so please check with student support services about what is available or contact the library on 1300 554 248.

Youth workerAt Bendigo TAFE there are youth workers available to speak to young people (aged 15-24) about a wide range of issues they may be facing which could be impacting on their studies. Youth workers can provide information, advocacy support and referrals to appropriate community agenciesandBendigoTAFEsupportstaff.Theyarealsoavailable to chat and to lend a listening ear. No matter

Student Support Services

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what the issues, the youth workers at Bendigo TAFE are committed to ensuring students get the help they need. Thisisafree,confidentialandnon-judgmentalserviceavailable to all young people across all Bendigo TAFE campuses. An appointment can be made with the youth workers by phoning 1300 554 248.

Your ESOS rights and responsibility The ESOS framework protects your rights, including: • your right to receive, before enrolling, current and

accurate information about the courses, fees, mode of study and other information from your provider and your provider’s agent.

• Please note: Bendigo TAFE does not enrol students under 18 years of age. You must be 18 or over before arriving in Australia.

• your right to sign a written agreement with your provider

• before or as you pay fees, setting out the services provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement

• your right to get the education for which you have paid

• the ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course, or if your provider is unable to teach your course.

The ESOS framework protects your right to know:• how to use your provider’s student support services • whothecontactofficerorofficersareforyou• whether you can apply for course credit when your

enrolment is deferred, suspended or cancelled • what your provider’s requirements are for satisfactory

progress in the course you study • whether attendance will be monitored for those

courses • what will happen if you want to change providers • how to use your provider’s complaints and appeals

process. For more information regarding the ESOS framework refer to: aei.gov.au/

Your English Language preparationWhereEnglishisnotyourfirstlanguageandinordertoenrol in a CRICOS registered course at Bendigo TAFE you must have gained a minimum score of 5.5 in the English Language Testing System (IELTS). However, if you have a score lower than 5.5 you have the option to enrol in our English Language courses in order to increase your IELTS levels.

Acoursemayalsohavespecificpre-requisitecriteriawhich you must meet. This will be outlined in the detailed information for each course.

Australian education systemThe education system in Australia consists of primary education, secondary education and tertiary education which covers both the vocational education and training and higher education sectors.

What is TAFE?The technical and further education (TAFE) system is an Australia wide system providing an extensive range of education and training services.•TAFE is a major investment by Australia’s federal and

state governments.•There are more than 80 TAFE institutes in Australia with

a total enrolment of over 1.7 million students.•TAFE courses are government accredited.•TAFE courses are preparatory and vocational and are

designed in conjunction with industry.

Quality regulations Bendigo TAFE demonstrates its commitment to providing high quality training and assessment by maintaining compliance to Australian Skills Quality Authority’s (ASQA) Vet Quality Framework, ISO 9001:2008, the Educational Services for Overseas Students (ESOS) Act 2000 and National Code of Practice.

ASQA is the national regulation for Australia’s vocational education and training sector. It regulates courses and nationally registered training providers by monitoring compliance to the VET Quality Framework. This comprises fivespecificcriteriathattrainingprovidersmustadhereto ensure nationally consistent, high-quality training and assessment services for clients of Australia’s vocational education and training (VET) system.

ISO 9001:2008 is a global quality management standard. Bendigo TAFE has had it’s Quality Management System certifiedtotheAustralianstandardISO9001:2008since1996.Certificationoccurswhenanorganisationcandemonstrate that it consistently provides a product or service that meets the needs of its clients, and which aims to enhance the satisfaction of those clients. The standard requires responsible resource management, responsible administration and measurers for analysis and continuous improvement.

ESOS Act 2000; The Education Services for Overseas Students Act is an Australian Government Act that controls the delivery of international education in Australia. The ESOS Act was introduced to provide legislative framework to ensure the quality of programs and services provided to international students and to ensure international students are protected.

National Code of practice: The National Code is a set of nationally consistent standards that governs the protection of overseas students and delivery of courses to those students by providers registered on the Commonwealth Register of Institutions and Courses for Overseas Students(CRICOS).OnlyCRICOScoursescanbeofferedtointernational students studying in Australia on a student visa. For more information visit aei.gov.au/

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How 000 works000 calls are for emergencies only. These calls are answered by an operator who will ask which service you require-police,fireorambulance.Theoperatorwillaskrelevant questions, and arrange an appropriate response fromthelocalpolice,fireorambulanceservice.Ifyourequire the assistance of these services during a non-emergencysituation,youcancontacttheirofficesdirectly.

Bendigo Police Station221-227 High StreetBendigo, VIC, 3550+61 3 5448 1370

Bendigo Country Fire Authority (CFA)Headquarters45 Chapel StreetBendigo, VIC, 3550+61 3 5430 2200

Bendigo Health CentreLucan StreetBendigo, VIC, 3550+61 3 5454 6000

Bendigo TAFE contacts

Manager International InternationalOfficeKerry McCuskey p. +613 5434 1838m.+61 407 689 490e. [email protected]

English Teaching Department Manager Joanne Thompson p. +613 5434 1933m. +61 459 079 601e. [email protected]

Student support services teamp. 1300 554 248e. [email protected]

Other useful contacts

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If you arrive in Bendigo on a Saturday, Sunday, during a TAFE holiday period or late at night, you will need a quick reference guide to help you settle in Bendigo. The weekend guide focuses on the services found in the centreofBendigo.ThisiswhereyouwillfindtheBendigoTAFE Campus and where most new students spend their firstweekinBendigobeforefindingmorepermanentaccommodation.

To help you settle in, here are some important things you willneedtoknowaboutforyourfirstweekendhere:• money • getting to Bendigo TAFE • contacting family and friends • taxis/airport buses• where to stay • using public transport • food• entertainment • shopping.

Wehopeyouwillfindallinformationneededtohelpyouto settle in Bendigo but please remember you are not alone. If you need any support contact the International Office.

Money Some banks are open in the Bendigo CBD (Mitchell Street) on Saturday mornings until 12 noon (banks are closed on Sundays). However, automatic teller machines (ATMs) at shopping centres and in shopping strips can be accessed 24 hours a day. If you have a debit or credit card from home, you will probably be able to use it at any ATM with Cirrus, Maestro or Plus facilities.

Remember, you will require your pin to access funds. Many supermarketsoffercashwithdrawaloptionsifyoupaybydebit card (but not credit card).

Currency conversion and traveller’s cheques at the airportTravelex Worldwide Money operates three currency exchangefacilities.Inaddition,ANZbankoffersthreeforeign outlets, along with regular branch banking. We recommend getting some Australian money at the airport beforeyourflighttoMelbourne.Outsidebankinghours,there are no money exchange facilities located in Bendigo.

Getting to Bendigo TAFE Bendigo TAFE address is 23 Mundy Street, Bendigo. TheInternationalofficeisoppositetheBendigoTAFElibrary in Building P (please see campus map).

Taxis from the Airport to Melbourne city centre Taxisareavailablefromthetaxirankonthegroundfloor,outside the International Arrivals Hall. Expect to pay approximately AUD $55.00 for the 30 minute trip into the centre of Melbourne. It costs approximately $200.00 to catch a taxi to Bendigo.

Skybus shuttle The Skybus shuttle travels from the airport to Southern Cross Station in the Melbourne city centre. It runs 24 hours a day, 7 days a week every 10-15 minutes. It is a 20 minute journey and costs approximately $16.00 one way. Buy tickets and catch the bus outside the International Arrivals Hall. Catch the skybus to Southern Cross Station and then catch a VLine train to Bendigo. For more information see www.skybus.com.au/

Important contact details Your weekend guide to Bendigo

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Train serviceBendigo is a comfortable one hour and 50 minute train ride from Melbourne, with many train times scheduled for travelling to Bendigo each day. Fares and timetables can be viewed at www.vline.com.au/

Bendigo airport service Shuttle bus service travel to and from Melbourne airport approximately six times daily, Monday to Friday and four times on Saturday and Sunday. Buy tickets and catch the bus at ground level near the Qantas terminals. For more information see www.bendigoairportservice.com.au/. It is recommended that you book, contact +61 0 5444 3939.

Contacting family and friendsPhoning homeYou can buy international phone cards in many shops in Bendigo,includingmilkbars,newsagents,postofficesandsome chemists. Note that for some phone cards you need to insert coins into the phone before you can make a call. We recommend buying a card from the airport on the way from Melbourne to Bendigo. Public phones often take coins or phone cards.

Internet accessStudents can access the Internet at Bendigo TAFE in the Bendigo TAFE student library. Alternatively Internet can be accessed at many shopping areas and cafes.

Where to stayThere are many motels in Bendigo. Accommodation close to TAFE is the Quest Bendigo Central. Quest provides serviced apartments complete with separate living, dining and sleeping facilities www.questapartments.com.au 228 McCrae Street, Bendigo, phone +61 3 5410 1300

You can search the Bendigo tourism website for many more short term accommodation options www.bendigotourism.com/accommodation/search

PleasecontacttheInternationalOfficeformoreoptions.

Using public transport IfyoufindaccommodationclosetotheCBDyoushouldbe able to access all services including shopping centres, internet access, libraries, supermarkets and Bendigo TAFE by walking. If you do need to catch public transport you can catch a Christian’s Bus Company bus. For details of bus routes, ticket prices and timetables visit www.christiansbus.com.au/

Social customs

Greeting people Whenmeetingsomeoneforthefirsttime,itisusualtoshake the person’s right hand with your right hand. People who do not know each other generally do not kiss or hug whenmeeting.Whenyoufirstmeetsomeone,itispolitenot to talk about personal matters.

Many Australians look into the eyes of the people they are talking with. They consider this a sign of respect, and an indication that they are listening. Do not stare at the person for a long time.

You can address a new acquaintance using their title and familyname.Youmayusetheirfirstnamewhentheyaskyou to or use it in the introduction. In the workplace and among friends, most Australians tend to be informal and calleachotherbytheirfirstnames.

Clothing customs Thetypesofclothingthatpeoplewearreflectthediversityin our society just as much as the variation in the climate. There are no laws or rules on clothing, but you must wear certain clothing for work situations. Most work places have dress standards.

Outside of the work situation, clothing is an individual choice; many people dress for comfort, for the social situation or the weather. Clubs, movie theatres and other places require patrons to be in neat, clean clothes and appropriate footwear.

Many Australians live close to the beach and the sea. On hot days, they may wear little clothing on the beach and surrounds. This does not mean that people who dress to go to the beach or to go swimming have low moral standards. It means this is what we accept on or near our beaches.

People from other countries can choose to wear their national dress. They may be religious or customary items and include monks’s robe, a burqa, a hijab or a turban. Asatolerantsocietywithpeoplefrommanydifferentcultures, clothing is a part of cultural beliefs and a practice that is encouraged.

Polite behaviour‘Please’ and ‘thank you’ are words that are very helpful when dealing with other people, and buying goods and services. When asked if you would like something, like a cup of tea, it is polite to say ‘yes’, ‘yes please’, or just ‘please’ if you would like it, or ‘no, thank you’ if you do not. When you receive something, it is polite to think the person by saying ‘thank you’. Australians tend to thank that people who do not say ‘please’ or ‘thank you’ are being rude. Using these words will help in building a good relationship.

Sometimes a sensitive issue may come up in conversation. Not to talk may seem rude. It is more polite to say ‘sorry, it is too hard to explain’ than to ignore a question. Australians often say, ‘excuse me’ to get a person’s attention and ‘sorry’ if we bump into them. We also say, ‘excuse me; or ‘pardon me’ if we burp or belch in public or a person’s home.

You should always try to be on time for meetings and other visits. If you realise you are going to be late, try to

Australian culture

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contact the person to let them know. This is very important for visits to professionals as you may be charged money for being late or if you miss the appointment without notifying them before the appointment time.

Most Australians blow their nose into a handkerchief or tissue, not onto the footpath. This is also true for spitting. Many people will also say, ‘bless you’ when you sneeze. This phrase has no religious intent.

Tipping Tipping is not generally expected or practiced in Australia. ThisisbecausethroughoutAustralia,serviceindustrystaffare covered by minimum wage laws and therefore do not rely on this for their income. However, it is acceptable to leave a small amount (perhaps 10%) should you feel you have received exceptional service.

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BendigoBendigo City Campus

Bendigo TAFE Information Centre

Motorcycle Parking Area

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Centre/unit Level Building

Aged care and disability studies 2 PApplied sciences studies 3 PBridging studies 1 PBRIT Beginners Childcare Centre 1 CChild studies 2 PCounselling services 1 CCustomer information centre 1 CEnglish studies 2 PEnrolments 1 CFacilities unit MFlexible and online education services JFood processing studies 3 PGallery B 1 HGraphic art studies 3 CHairdressing studies 2 CHealth and community services 2 PHospitality studies 2 LHuman resources unit 1 AIndustry seminar room JInfrastructure and information technology unit 2 PInformation technology studies JKoorie liaison and studies DLaboratory technology studies 1 PLearning support 1 CHealth studies 3 PLibrary 1 PLibrary seminar room 1 PMacGillivray Hall 1 AMarketing and communications unit 2 EMultimedia studies 3 CMulti purpose rooms 1 2 and 3 1 CMusic industry skills studies 1 PNursing studies 3 PPrinting services 1 PProfessional writing and editing studies 2 PRestaurant LClient services unit 1 CTheatrette 2 PTraining and assessing studies JVahland’s bistro 1 EVisual arts studies 3 CWelfare studies 2 PWork education studies 2 PYouth access studies 3 PYouth work studies 2 P

Pedestrian pathsVehicle paths/roadsGravel paths/roadsEntry pointsStairsElevatorsMetered parkingFree parkingUnmetered disabled parkingMetered disabled parkingAccess rampsPersonal care suiteWheelchair accessable toiletsMale/female toilets

Legend

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BendigoBendigo City Campus23 Mundy StreetBendigo VIC 3550

BendigoBendigo Charleston Road CampusCharleston RoadBendigo VIC 3550

Castlemaine Campus65-67 Templeton StreetCastlemaine VIC 3450

Echuca CampusDarling StreetEchuca VIC 3564

Maryborough CampusVictoria StreetMaryborough VIC 3465

Website: www.bendigotafe.edu.au Phone: 1300 554 248 Email: [email protected] CRICOS provider number 03059ARTOidentifier3077


Documents

International student handbook 2014