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Intentional Peer Support Core Competencies – Full Version Method: ____ Self Rating (Staff) ____ Evaluator Rating ____ Co-Supervision Rating (Group) ____ Peer Rating (Guest) ____Peer Rating (Staff) ____ Other: Date: _____________ CRITERION 1: ENGAGES IN CO-LEARNING RATHER THAN HELPING IPS DIMENSION Principle 1: Learning vs. Helping DESCRIPTION: Sees others as capable co-learners and responsible adults (vs. non-responsible, fragile, or needing advice, guidance or monitoring) Approaches relationship with curiosity and interest (vs. set ideas, assumptions and predictions) Is eager to learn from other and discover their interests, experiences, insights and talents Asks questions to learn, explore and understand (vs. assess, problem-solve, teach or correct) Is open to new ways of looking at things (vs. imposing viewpoints or guiding the other to look at things in a certain way) Is willing to try out new ideas and approaches (vs. inflexible and attached to a fixed ideas or ways doing things). Finds ways to ‘stay peer’even when asked for help or advice (vs. assuming an expert or helping role) Allows time for new understandings to emerge rather than problem-solving or imposing solutions PRACTICE TIPS (WE TRY TO…) Stay “peer.” Regard each other as capable, responsible adults with unique gifts and much to contribute. Remember that much of “helplessness” and “fragility” is learned Be curious rather than operating from our own agenda Resist the temptation to jump into an expert or helping role – even when asked for help or advice See what we can learn from someone else’s way of looking at things rather than imposing our viewpoint or subtly guiding others to see things our way Ask questions rather than give answers Be willing to experiment with new ideas and approaches Have the courage to wait and see what emerges rather than jumping into problem-solving or giving advice.

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Page 1: Intentional Peer Support Core Competencies – Full … Peer Support Core Competencies – Full Version p. 3 CRITERION 2: FOCUSES ON THE RELATIONSHIP AND RELATIONAL CARE (VERSUS FOCUSING

IntentionalPeerSupportCoreCompetencies–FullVersionMethod:____SelfRating(Staff)____EvaluatorRating____Co-SupervisionRating(Group) ____PeerRating(Guest)____PeerRating(Staff)____Other: Date:_____________

CRITERION1: ENGAGESINCO-LEARNINGRATHERTHANHELPING

IPSDIMENSION Principle1:Learningvs.Helping

DESCRIPTION:

• Seesothersascapableco-learnersandresponsibleadults(vs.non-responsible,fragile,orneedingadvice,guidanceormonitoring)

• Approachesrelationshipwithcuriosityandinterest(vs.setideas,assumptionsandpredictions)• Iseagertolearnfromotheranddiscovertheirinterests,experiences,insightsandtalents• Asksquestionstolearn,exploreandunderstand(vs.assess,problem-solve,teachorcorrect)• Isopentonewwaysoflookingatthings(vs.imposingviewpointsorguidingtheothertolookatthingsinacertainway)

• Iswillingtotryoutnewideasandapproaches(vs.inflexibleandattachedtoafixedideasorwaysdoingthings).• Findswaysto‘staypeer’evenwhenaskedforhelporadvice(vs.assuminganexpertorhelpingrole)• Allowstimefornewunderstandingstoemergeratherthanproblem-solvingorimposingsolutions

PRACTICETIPS(WETRYTO…)

• Stay“peer.”• Regardeachotherascapable,responsibleadultswithuniquegiftsandmuchtocontribute.• Rememberthatmuchof“helplessness”and“fragility”islearned• Becuriousratherthanoperatingfromourownagenda• Resistthetemptationtojumpintoanexpertorhelpingrole–evenwhenaskedforhelporadvice• Seewhatwecanlearnfromsomeoneelse’swayoflookingatthingsratherthanimposingourviewpointorsubtlyguidingotherstoseethingsourway

• Askquestionsratherthangiveanswers• Bewillingtoexperimentwithnewideasandapproaches• Havethecouragetowaitandseewhatemergesratherthanjumpingintoproblem-solvingorgivingadvice.

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CRITERION1SCORE

1 2 3 4 5

RATINGSCALE Usuallyassumestheroleofhelper,withlittleefforttolearnfromorabouttheother.

Makessomeefforttolearnwithothers,butusuallybeginswithorshiftsintohelping.

Combineshelpingandlearninginapproximatelyequalmeasure.

Primarilylearningwitheachotherbutoccasionallyshiftsintohelping.

Nearlyalwayslearningfromeachother.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

Youlookdepressed,youshouldwriteinyourjournal.

How’sitgoing?Youlookalittledown,maybeyoushouldwriteinyourjournal.

How’sitgoing?YoulookalittledownbutI’dliketohearwhatyouthinkisgoingon.

Irealizethatmostlyknowyoufromourtalksaboutdepression.I’dliketogettoknowsomeotherthingsaboutyou.

IrealizethatIdon’tknowyoubeyondtalkingaboutyourexperience.I’dlikeforustogettoknoweachothermore.

OUTCOME Naming/simplifyingsomeoneelse’sexperienceandtakingcontrolofsolution.

Learningforboth(e.g.bothpeoplesaythingslike,“I’veneverthoughtaboutitthatwaybefore”).

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CRITERION2: FOCUSESONTHERELATIONSHIPANDRELATIONALCARE(VERSUSFOCUSINGONINDIVIDUALSANDINDIVIDUALNEEDS)

IPSDIMENSION: Principle2:Relationshipvs.Individual

DESCRIPTION:

• Proactivelycaresforthehealthoftherelationshipandhowitisworkingforeveryone• Aspirestorelationshipsthatworkwellforallconcerned• Remainsconstantlymindfuloftherelationalqualityofinteraction• Attendstouniversalrelationalneeds-mutualrespect,dignity,interest,engagement,opennesstomultipleperspectives

• Invitesco-reflectiononexperienceofrelationshipandrelationaldynamics,including:○ ebbsandflowsofconnection,disconnectionandreconnection○ impactofdifferingassumptionsorexpectations○ habitsorpatternsofinteracting○ waysofmakingmeaning,and○ mattersofpersonalstatus,privilegeandpower

• Takesresponsibilityforpersonalagendas,assumptions,patterns,etc.,andtheirimpactontherelationship.• Prioritizestheneedsoftherelationship(whatisgoodfortherelationship)overindividualpreferencesorinterests• Sharespersonalexperienceoftherelationshipinwaysthatcanbeheardbyothers• Invitesandencouragesreciprocalfeedbackabouthowtherelationshipisworkingforeveryone.

PRACTICETIPS(WETRYTO…)

• Payattentiontoandtalkabout:○ ourexperienceoftherelationship(e.g.howitfeelstoeachofusintermsofconnection/disconnection)○ thewaywerelatewitheachother(e.g.,thedynamicsintherelationship)○ whetherwe’recaringfortheneedsofourrelationship–e.g.,areweofferingeachotherthingslikerespect,dignity,interest,validationofexperiencesandworldview?

○ differencesinstatus,powerandprivilegepower–howdotheseaffectourwayofrelating?○ ourassumptionsandhowtheyimpactourrelationship○ themeaningsweareeachmakingofourinteractionsandwaysofrelatingtoeachother

• Share(inawaythatcanbeheard)○ howtherelationshipisworkingforeveryone○ whatweeacharefeeling,thinking,perceiving,appreciating,hopingforinourrelationship○ whatwillcreateandmaintainconnectionandavoidorpreventdisconnection

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CRITERION2SCORE

1 2 3 4 5

RATINGSCALE Giveslittleornoattentiontorelationshiporrelationalcare;almostentirelyfocusedonindividualsandtheirneeds

Demonstratessomeawarenessofrelationshipandtheneedforrelationalcare-thoughtheinteractionisfocusedonindividualneeds

Touchesonrelationshipandrelationalcareinconversation,butfocusisstillonindividualneedsandconcerns

Attendstorelationshipandtheneedforrelationalcaredirectlyinconversation,butmayoccasionallyoverlookthiswhenitisrelevant

Continuallyawareofrelationship;addressesneedforrelationalcarebothproactivelyandspontaneouslyinawaythatdeepensmutualunderstandingandconnection.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

I’mheretosupportyouinyourrecovery.

Let’ssharesomeideasaboutwhatmightsupportyourrecovery.

Igotfrustratedinourconversationlastweek,buthowareyoudoingtoday?

Igotfrustratedinourconversationlastweek.Iwishyou’dbemoreopenwithmeinthefuture.

Igotfrustratedinourconversationlastweek.Iwonderhowitwasforyou?

OUTCOME Expert/clienttyperelationship

Friendlyrelationshipwithafocusonindividual

Raisingarelationalneedbutstillfocusedontheindividual

Raisingtheissueofrelationalneeds,butstilltalkingaboutthissomewhatfroma‘myneeds-yourneeds’perspective.

Takesresponsibilityforpersonalneeds,sharesexperienceofrelationship,invitesco-reflectiononhowtherelationshipisworking.

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CRITERION3: FOCUSESONHOPEANDPOSSIBILITY(VERSUSFEARANDMANAGINGDISCOMFORT)

IPSDIMENSION Principle3:Hope&Possibilityvs.Fear

DESCRIPTION • Formshope-basedrelationships,focusedon:○ Whatispossible○ Wherewearegoing○ Howwecanco-createsomethingnew

• Whenfearscomeup:○ Takespersonalownershipofthemasownperspective(versusassessingyouas“unsafe”)○ Discussesthemopenly(“Ifeelafraid”)versusimposingownneeds(“Youneedtocalmdown”)○ Sitswithdiscomfortandnegotiatestosharepower(Iwonderifwecouldtalkaboutwhatwearebothwantingtohappenhere?)versusimposingownagenda(“I’mcalling911foryourgood”)

• Activelyexplorestherelationalpossibilitiesfor:○ Learningandgrowingtogetherthroughchallengesandcrisis○ Creatingwhatiswantedinawaythatmakeslifebetterforeveryone

• Bearswitnesstoothers’experiencesfromahope-basedperspective.

PRACTICETIPS(WETRYTO…)

• Setourintentiontostaywithhopeandpossibilityversusfear• Keepourfocuson:○ Whatispossible○ Wherewearegoing○ Howwecancreatesomethingnewtogether

• Whenfearscomeup:○ Practicesittingwithdiscomfort(versusreactingortakingover)○ Takepersonalownershipoffearsasourownfears(versusassessingothers)○ Discussourfearsopenly(“Ifeelafraid”)versusimposingourneeds(“Youneedtocalmdown”)○ Negotiateandsharepower(versusimposingouragenda)

• Askourselves:• Whatcanwelearnfromthis?• Whereisthegrowthinthisforeachofus?• Whatisitwereallywanttoseehappen?• Howcanweuseourrelationshipandsupporteachothermovethroughfearintonewpossibilities?

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CRITERION3SCORE

1 2 3 4 5

RATINGSCALE Focusesalmostentirelyonfearofillnessandmanagingsymptoms..Possibilitiesbeyondthisarerarelyconsidered.Routinelyimposesfear-basedconcernsonothers.

Stillfear-focused,butabletorecognizesomefear-basedassumptionswhentheyarepointedout.Requiresconsiderablecoachingtoshifttohopeandpossibility.

Sometimesabletoseefear-basedassumptionsonown,andusuallyifpointedout.Sometimesabletoshiftfocustohopeandpossibilityonowninitiative.

Oftenabletofocusonhopeandpossibilityindependently.Usuallyawareofownfears.Sometimesabletoself-correctafterimposingownfearsonothers.

Nearlyalwaysfocusesonexploringpossibilities.Awareofandownspersonalfearsaslimitedbylifeexperience

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.

Yourdepressionisn’tgoingaway.Weneedtocallyourdoctor.

I’mconcernedthatyou’vebeendepressedforsolong.Shouldwecallyourdoctor?

Itworriesmethatyou’vebeendepressedforsolong.Whatdoyouthinkweshoulddo?

I’mhearingthatthesebigfeelingshavebeenstickingaround.Whatwouldyouliketoseehappenfromhere?

Icanstarttofeelkindofstuckwhenbigfeelingsstickaround.What’sitlikeforyou?(Then,ifenoughconnection:Howmightwebetogetherdifferentlythatwouldmeetbothourneeds?)

OUTCOME Optionsareconstrainedbymedicalmodel,riskmanagement,expectationsofillness,individuallimitations,andfearsofbadoutcomes.

Awiderangeofpossibilitiesareexploredinarelationalcontextofencouragementandconnection

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CRITERION4: NURTURESANDCULTIVATESCONNECTIONWITHOTHERS

IPSDIMENSION Task1:Connection

DESCRIPTION

• Communicateswarmthandvaluingofotherpeople• Demonstratesopenness,curiosityandinterestinothers’experiences,storiesandperspectives• Invitesandencouragesothers’sharing• Conveysrespect,acceptanceandadesiretounderstand(vs.,e.g.,judgmentorrefutationorcompetition)• Attendstoandreflects:○ Inspiration(whatresonated,capturedattention,sparkedimagination,struckachord)○ Identification(whatitmightbeliketolivelifeinotherperson’sshoes-intheirworldthewaytheyhavecometoexperienceit)

○ Meaning(values,beliefs,hopes,dreams,themes,purposesorcommitmentsthatothersseemtobeexpressing)○ Personalimpact(waystheconversationmoved,touched,inspired,informedorchangedthelistener)○ Relevantpersonalexperience(howthelisteneraccountsfortheirownresponsesbasedonownlifeexperiences)

• Appreciatesandvalidatescorefeelings,themes,meaningsandunderstandings• Respondsinsyncwiththeotherperson’semotion,intensity,toneandcapacityforpayingattention• Risksvulnerability○ Offersrelevantpersonalexperiencesandperspectives○ Allowsthemselvestobepersonallyimpactedandsharesaboutthisinawaythatdeepenstheconnection

• Whendisconnectionhappens:○ Recognizesthisandtakesstepstocareforrelationalneeds○ Ownsownpartandseekstofacilitateshonest,authenticreconnection.○ Maintainshopethatconnectionandreconnectioncanbecomepossible.

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PRACTICETIPS(WETRYTO…)

• Offercuriosity,interest,acceptance,warmthandengagement• Payattentiontowhereweconnectandwhatwehaveincommon,versusgettingside-trackedbydifferencesordislikes.

• Findwaystoconnectevenwhenothers’perspectivesorexperiencesaredifferentfromourown• Listenactivelyandaskourselves:○ Whatresonates,capturesattention,strikesachord,sparksimagination?(inspiration)○ Whatwouldittaketosurvivelifethisperson’sshoes-intheirworld,fromtheirperspective,thewaytheyhavecometoexperienceit…?(identification)

○ Whatcorevalues,beliefs,hopes,dreams,purposesorcommitmentsdoestheirstorysuggest?(meaning)○ What“heroes”storyaretheytellingabouttheirexperienceasahumanbeing?(meaning)○ Howhavewebeenmoved,changed,enlarged,enlightenedasaresultofourrelationship(personalimpact)○ Whyhavewebeentouchedbytheotherperson’sexperience?(relevantpersonalexperience)○ Whataboutourownstoriesaccountsforthis?(relevantpersonalexperience)

• Riskvulnerability:○ Letothersknowthepositivewaystheconnectionisaffectingus○ Validatecorefeelings,themesandmeanings○ Offersrelevantpersonalexperiencesandperspectives○ Allowsthemselvestobepersonallyimpactedandsharesaboutthisinawaythatdeepenstheconnection

• Payattentiontothe“feel”ofwhattheotherpersonissharing.○ Getasenseoftheirtone,emotion,intensityandcapacityforpayingattention○ Whatspirit/energydoesthatevokeinyou?○ Isthereawaytorespondfromthatplace?○ Whenwe’rejustgettingtoknowpeople,shorton-pointstory‘snippets’oftenworkbetterforbuildingconnectionthantheepic-lengthversionmanyofuseventuallysharewithpeopleweknowwell.

• Whendisconnectionhappens:○ Remainrespectfulevenwhenothersdoorsaysomethingthatraisespersonaldiscomfort○ Gobacktorelationalneeds:What’smissing?Howcanwecarefortherelationalneedsofallconcerned?○ Reflectonourownpart:What’shappeningformehereintermsofmyownneeds&myownlifeexperience?○ Shareinwaysthatcanbeheard:Behonest,authenticandsincere,butalsoremembertohonormultipleperspectives

○ Leadwithvulnerability:“Mypart&whatI’mhopingtododifferentlyis…”○ Moveintohope&possibility:“I’msharingthisbecauseI’dreallylikeustohavethekindofrelationshipthat…”○ Inviteco-reflection:“Iwonderwhatyourexperiencewas&howyou’refeelingaboutthingsnow…?”

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CRITERION4SCORE

1 2 3 4 5

RATINGSCALE Unawareofimpactonrelationshipofvaluingorvalidatingresponses.Typicallydevaluesandinvalidatestheotherintheinteraction

Someattentiontorelationalimpactofvaluingandvalidation.Communications,onbalance,remaindevaluingandinvalidating

Intermittentattentiontorelationalimpactofvaluingandvalidation.Communicationsareinconsistentormixed.

Frequentattentiontorelationalimpactofvaluingandvalidation.Communications,onbalance,arevaluingandvalidating

Continualawarenessrelationalimpactsrelatedtovaluingandvalidation.Valuingandvalidatingarecommunicatednaturally,fluentlyandconsistently

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

Whydon’tyoujustgetoverit,youcan’talwaysbedepressed.

Depressionishardbutmaybeyou’retoofocusedonit.

Itmustbehardforyou.Youmustbetiredbutyouhavetorememberthatyou’llgetthroughit.

Soundslikethingshavebeenreallyhardforyoulately.

Icanimaginethatit’sbeenreallyhardforyoulately.IrememberatimewhenitseemedtheonlythingIfeltwasdepressed.

OUTCOME Invalidatesanddisconnectsfromotherperson.

Peoplefeelseen,heardandvalidatedandknowthatthey’renotalone

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CRITERION5: ISAWAREOFTHEPOWEROFLANGUAGETOCREATEREALITY

IPSDIMENSION Task2:Worldview(PowerofLanguage)

DESCRIPTION • Isawareofthedominantcultureworldviews(e.g.,medicalmodel,psychiatriclabeling,institutionalizedpowerandprivilege)inherentinmuchofeverydaylanguage

• Invitesawarenessofmedical,clinicalorpopularjargonthatdefineshumanexperiencesinthelanguageofdominantcultureassumptionsabout‘mentalillness.’

• Usespeople-friendly,everydaylanguagetodescribehumanexperience.Thisincludesthelanguageof:○ ordinaryexperience(e.g.,feelingoverwhelmed,seeingthingsothersdidn’t)versusmedicaljargonorlabeling(e.g.,decompensate,psychotic)

○ curiosity(e.g.,Iwonderwhatshe’sfeeling?)insteadofassumptionsofillness(e.g.shemustbesick)○ acceptance(that’satoughsituation,I’vebeenthere)vs.judgments(e.g.,thatwasstupid,heshouldhaveknownbetter)

○ neutral,sensoryobservations(saw,heard,touched,tasted,smelled)thattakeintoaccountsituationandcontext(shewalkedoutoftheroomfasterandmoreenergeticallythansheusuallydoes)versusvalues-ladengeneralizationsthatprojectfixedcategoriesorpermanence(e.g.,womenaretoosensitive!;she’sgettingmanic)

○ transparencyandself-disclosure(shecameacrossasverypersuasivetome)versusexpertcharacterizations(e.g.,sheisthebestadvocatearound)

• Intentionallyuseslanguageinserviceoflisteningtounderstandandopenupworldview• Explorestheuntoldstoryofhowmedicallanguageusagedeveloped• Invitesotherstodescribetheirexperiencesusinglanguagethatmakesenseforthem

PRACTICETIPS(WETRYTO…)

• Cultivateawarenessofourlanguageandhowweuseit• Thinkcriticallyaboutwhatwordsmean–especiallyifwesaythemalotorhearthemrepeatedbyothers○ Whatdotheymeantousineverydaylanguage?○ Whatexperiencesandmeaningsdotheystandfor?○ Whatworldviewofourselvesandourpossibilitiesdotheypromote?○ Dothewordsreinforcestatusquoassumptionsaboutpowerandprivilegeorhelptodeconstructit?

• Rememberthatexperiencesandpeopleareforeverchanging–sothebestdescriptionsstayspecifictosituationandcontext

• Usethelanguageofeverydayexperience(seeabove)• Staypeerandbetransparent.Thismeansowningourexperienceasourexperience(e.g.,shecameacrossasverypersuasivetome)versustalkinglikeexperts(e.g.,she’sthebestadvocateintown)

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CRITERION5SCORE

1 2 3 4 5

RATINGSCALE Unconsciousofjargonandlabeling.Nearlyalwaysusesdehumanizinglanguagethatlabelsthosereceivingservicesandtheirexperiences

Developingawarenessofjargonandlabeling.Languageuseacknowledgesbasichumanityofpeoplereceivingservices

Awareofjargonandlabeling.Languageshowscompassionandconcernforthosereceivingservices

Oftenuseseverydaylanguagetodescribeexperiences.Allowsroomforpeoplereceivingservicestodescribeanddefinetheirownexperiences

Consistentlyuseslanguageofeverydayexperience.Invitesotherstodescribeanddefinetheirownexperiencesinwaysthatmakesensetothem.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.

Youneedtofacefacts:Youhaveclinicaldepressionandyou’vegottenreallyperseverativeandattention-seeking

Itlookslikeyou’rehavingarecurrenceofseveredepression.That’sprobablycausingalotofyourruminatingandself-absorption

Youseemtohavesomerealmoodchallengesandthesymptomsputstressonyoursocialfunctioning.

You’vetalkedabout“beingdepressed”thelasttwotimeswe’vemet.Whatdoes“beingdepressed”looklikeforyou?

Iusedtocallmybigfeelings“depression.”Thatmeantsomethingformydoctors,soIguessIjustwentwithit.Butafterawhile,IrealizedIhadstoppedpayingattentiontowhat“depression”meanttome.I’mwonderingifyouthinkaboutwhatdepressionmeansforyou?

OUTCOME Peopleareassessed,labeled,categorizedand,judged,reinforcingadehumanizingillnessframework

Peoplefeelfreetodefinetheirownexperiences;languageofdominantculture/medicalmodel(illness/diagnosis)ismerelyoneofchoiceamongmany.

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CRITERION6: LISTENSTOOPENUPANDEXPLOREWORLDVIEW.

IPSDIMENSION Task2:Worldview:(ListeningDifferently)

DESCRIPTION • Isawareofworldviewanditsimportanceinpeersupport• Understandsthattheworldviewisbasedonmyriaddiversepersona,environmentalandexperientialfactorsandisthereforedifferentforeveryone

• Understandshowexperiencewiththedominantculture,includingmedicalandclinicalconstructionsofillness,impactworldviewformation.

• Isawareofownworldviewandkeyfactorsinhowitwasformed.• Readilyexaminesownworldviewassumptions,withandwithoutinvitationorchallengefromothers.• Iscomfortablewith,andabletoaffirmandvalidatemultipleperspectivesdifferentfromone’sown• Activelyworkstoholdownworldviewlightly,andlistentoothers“fromapositionofnotknowing”• Recognizesthattheinitial“toldstory”isonlythetipoftheicebergandisinfluencedbytheteller’sassumptionsaboutthelistenerandwhatthelistenerwantstohear

• Listensfor,andinvitesexplorationof,the“untoldstory”,includingkeyfeelings,thoughts,experiences,themes,andmeaningsthathaveremainedunspoken.

• Exploresothers’worldviewassumptionsanduntoldstoriesfromaplaceofgenuinevaluing,respect,curiosity,non-judgmentandinterest.

PRACTICETIPS(WETRYTO…)

Listeningfortheuntoldstory• Rememberthatour“toldstories”areonlythetipoftheiceberg.• The“untoldstory”iseverythingelsebelowthesurface.Thisincludes:○ Thehugemassofexperienceswithself,othersandourworldthathavecontributedtowhoweareandhowweseetheworldtoday(worldview).

○ Ourfeelings,thoughts,sensations,experiences(physical,social,cultural,environmental,internal,sensations,dreams,visions,self-talk,voices),family,relationships,culture,education,lifethemes,memories,longings,personalmeanings–evenourgenesandbiology-makeacontribution.

• Cluestoouruntoldstoriescomeinmanyforms–choiceofwords,intensity,energy,facialexpressions,howfastwe’retalking,toneofvoice,howwecarryourselvesorphysicallyuseourbodiestoexpresswhatwe’refeelingorthinking

Listeningfromapositionofnotknowing• It’seasytomakeassumptionswhenpartsofourtoldstoriesstarttomatchup.However,weneedtobemindfulthat

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ouruntoldstoriesarealwaysgoingtobedifferentinsomeuniqueandimportantways.• Wealsoneedtokeepinmindthatwe’renotassessingordiagnosingeachother–we’retryingtounderstandandappreciatewhateachotherisexperiencing.

• Agoodwaytopracticethisis“listeningfromapositionof‘notknowing.’”• Somequestionswecanaskfromapositionof“notknowing”include:○ Helpmeunderstand…○ Iwonder…○ Howdidyoulearn…○ Whatmakesthatso…(hard,scary…)

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CRITERION6SCORE

1 2 3 4 5

RATINGSCALE Unconsciousofworldview.Nearlyalwaystakesownandother’stoldstoryatfacevalue.Worldviewdifferencesareseenas“rightorwrong”

Developingawarenessofworldviewformation.Conversationstaysmostlyonthesurface.Someworldviewsareclearlybetterthanothers.

Consciousofworldview.Startingtoexploreandopenupuntoldstory.Stillrespondsfromaplaceof‘knowing,butbeginningtoacknowledgealternateperspectives.

Consciouslyexploringworldviewandopeninguptheuntoldstory.Nolongerpresumestoknowother’sexperienceorhaveanswersforthem.Invitesandrespectsalternateperspectives.

Explorationofworldviewanduntoldstoryareintegratedandnatural,responses.Eschewsassumptionsaboutothers’experiences.Demonstratesdeeprespectandappreciationofmultipleperspectives.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

You’rechronicallydepressed;Youshouldseeyourdoctor.

You’vebeenprettydepressedlately.Itmightbegoodifyoucalledyourdoctor.

You’vetalkedaboutfeelingdepressedforawhilenow.Whatwouldyouthinkaboutcallingyourdoctor?

You’vebeentellingmeyou’re“depressed.”Itsoundsreallypainful.Whatdoes‘depressed’meanforyou?

Iknowwhat“depressed”meansforme.ButIwanttounderstandwhatit’slikeforyou.Canyoutellmemoreaboutwhatyou’reexperiencing?

OUTCOME Conversationsarelimitedbythespeaker’sinitialassumptionsaboutthelistenerandthelistener’sworldviewofwhatthespeakertalksabout,withlittlenewlearningormeaningfulconnection.

Conversationsexploreandopenuptheworldviewassumptionsand“untoldstories”ofeveryoneinvolved,resultingindeepenedunderstandingandconnectionwithselfandothers.

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CRITERION7: ASPIRESTOMUTUALLYRESPONSIBLERELATIONSHIPSTHATWORKFOREVERYONE

IPSDIMENSION Task3:Mutuality(MutualResponsibility)

DESCRIPTION: • Strivesforrelationshipsthatworkforeveryone• Activelyinvitesandmakesspaceforeveryone’sperspectives• Neitherignoresnorimposesownneedsandinterestsonothers• Valuesothers’concerns,interestsandperspectivesonaparwithone’sown• Negotiatesrelationalneedsandinterestsinwaysthatworkforallconcerned(selfaswellasothers)• Seekstonegotiatepowerandprivilegeinwaysthatworkforeveryone○ Isawarepowerandprivilegeheldbyselfandothers○ Invitesmutualexplorationofimpactonrelationship○ andrelationaldynamics

• Facilitationeffortsresultinanengaged,collaborative,creativeprocessforallconcerned.

PRACTICETIPS(WETRYTO…)

• Beawareofourownneedsandinterests• Inviteandlearnaboutotherpeoples’needsandinterests• Thinkaboutwhatwillmakeforagoodrelationship• Whenthingsgetsticky,takeastepback&thinkaboutthisfromtheperspectiveofeveryoneintherelationship!○ Whatcommonrelationalneedsandinterestsdoweshare?○ Howarewedifferent?○ Whatmightbedifferentifwevaluedtheotherperson’sneedsonaparwithourown(oriftheyvaluedourneedsonthesamelevelastheirs)?

○ Isthereawaytonavigatethisthatmightworkforeveryone?• Payattentiontopowerandprivilege-ourownandotherspeoples:○ Howareissuesofpowerandprivilegeimpactingourrelationship?○ Whatareourworldviewsaboutpowerandprivilege?○ Whatuntoldstoriesdowehaveabouteachotheraroundtheseissues?○ Wheredotheycomefrom?○ Isthisthefirsttimetheseissueshavecomeup–ordoweeachhaveearlieruntoldstories?○ Howdoourpriorexperiencesaffectourabilitytosharepowerandnegotiatemutuality?○ Isthereawayofrelating/negotiatingthisthatmightworkforallofus?

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CRITERION7SCORE

1 2 3 4 5

RATINGSCALE

Noapparentattentiontocreatingrelationshipsthatworkforeveryone.Needsandinterestsareignoredorunilaterallyassertedwithlittleattemptatnegotiation

Beginningawarenessofmutualityandsharedresponsibility.Relationshipnegotiationsremaininfrequentandinconsistent.Needsandinterestsaremostlyignoredorunilaterallyasserted.

Awareofmutualityandsharedresponsibility.Relationshipnegotiationsseektoaddresseveryone’sneedsandinterests,thoughgenuineco-creationisoftenlacking

Importanceofmutualityandsharedresponsibilityisfullyappreciated.Genuinedialogueisinvitedtonegotiaterelationalneedsandinterests.

Practiceofmutualityandsharedresponsibilityappearsnaturalandorganic.Relationshipsarenegotiatedinwaysthatappearbothco-creativeandinspired.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.

“I’mhappytolistentowhateveryouwanttoshare.”OR“Stopbeingsuchanattentionhog–we’realwaystalkingaboutyou”

“Icanlistenagainifyoureallyneedmeto…”OR“I’mgettingtiredoflisteningsomuch–I’dthinkitshouldbemyturnthisweek.

“Icanlistenforawhile,butI’dliketotalkaboutmesometoo”

Weseemtobetalkingaboutdepressionalot.I’dliketolookathowthat’sworkingforbothofus.

IhavesomethingI’dliketotalkabouttogether.Itfeelsalittlehardtometobringup,butI’dstilllikeitifwecouldtry.Wouldthatbeokwithyou?

OUTCOME Relationshipsbecomeimbalancedandunhealthyforeveryone.Coreneedsareneverdiscussedornegotiated.Participantsfeeldissatisfiedanddisconnected.

Mutualityandsharedresponsibilityareopenlydiscussedandnegotiated.Living,dynamicrelationshipsthatworkforeveryoneinthemareco-createdovertime.

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CRITERION8: SHARESTHERISKOFNEGOTIATINGCHALLENGESANDDISCOMFORTRELATIONALLY

IPSDIMENSION Task3:Mutuality(SharedRisk)

DESCRIPTION: • Resistsurgetotakepowerorcontrolinthefaceofpersonaldiscomfort• Activelyworkstosharepowerandresponsibilityduringtimesofchallenge,conflictordiscomfort.• Ownsandtakesresponsibilityforpersonaldiscomfortandreactivity,andholdsspaceforotherstodothesame.• Activelyuses(orcollaborativelyexploreswaystouse)therelationshipasaresourceto:○ exploreandexaminepersonalworldview/untoldstoriescontributingtodiscomfort○ riskgenuineness,vulnerabilityandtransparencyinmovingtowarddeeperconnectionandmutuality○ listentoandappreciatetheworldview/experiencesoftheotherpersonasbeingtrueandvalidforthem○ managethediscomfortanduncertaintyofmovingbeyondoldpatternsandexploringnewfrontiers○ holdfaiththatconnection/reconnection,mutualityandmovingtowardarepossibleeveninthefaceofseriouschallenge,disagreementordiscomfort

PRACTICETIPS(WETRYTO…)

• Resistanurgetocontrol• Selfreflectandacknowledgefear/anger/conflict.○ Isthisanoldresponsetosometoughfeelings?○ Canwefindawaytalktogetheraboutit?○ Whatmightweeachinordertostayinrelationshipandhavethiskindofconversation?

• Makespacefortheothertotellhis/herstory• Rememberthatanyone’srealityisvalidforthepersonexperiencingit.• Trytounderstandandvalidatewheretheotherpersoniscomingfrom• Nottakeourdifferencepersonally–weeachhaveourownworldviewsforgoodreasons• Notmakeanyone’sworldviewrightorwrong–it’sjustoneworldviewofazillionpossibleworldviews• Holdontoourownworldviewwhileatthesametimeholdinguptheworldviewsofothers• Inquirewhatwebothneedandwant• Striveforrelationshipsthatworkforeveryone

Aprocessfornegotiatingconflictandworldviewdifferences• Eachshare&validateforeachother:○ Whatneedstohappen/changeinourrelationshiptomakeitworkforeachofus?○ Whydowefeelthisway?(untoldstory)

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○ Whydowethinkweknowthis?(Whatexperienceshavecontributedtoourperspective?)• Compareandcontrast:○ Noticetogetherwhereweagree(worldviews/experiences/needs/wants,etc.)○ Validateourplacesofagreement

• Wherearewedifferent(worldviews/experiences/needs/wants,etc)?○ Noticethistogether.○ Validateoursittingwiththisdiscomfort

• Validateandnegotiateour‘alternaterealities’:○ Worldviewdifferences=twopeopleinexperiencingrealitydifferently=“alteraterealities”○ Ask:• IfIhadexperiencedwhatyouaredescribing…• AndifIsawthingstheinthewayyounowseethem…• Then,whatwouldIbefeeling,experiencingorwantingrightnow?

○ Shareandvalidatethat.• Negotiateourrelationalneedsbasedonwhatwehavejustlearnedabouteachother• Holdingourrelationalneedsclearlyinmind,rinse&repeattheaboveprocesswithindividualneeds• Seewherethatleads….

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CRITERION8SCORE

1 2 3 4 5

RATINGSCALE Notwilling&/orabletotolerateornegotiatediscomfort(e.g.,fear,angerorconflict),uncertaintyorrisk.Unquestioningrelianceontraditionalservices.

Abletotoleratesomediscomfort,uncertaintyorrisk.Willingtonegotiatesomewhat,butheavyrelianceontraditionalservices

Willingtotoleratesignificantdiscomfort,uncertaintyorrisk.Opentogenuinenegotiation,butprefersinvolvingtraditionalservices

Readilytoleratesdiscomfort,uncertaintyandrisk.Engagesingenuinenegotiationaroundconcernsandoptions,thoughstillsomewhatgearedtowardmanagingsymptoms.

Fullyacceptsdiscomfort,uncertaintyandriskasanecessarypartoftheprocess.Sharesinvulnerabilityandinvitesmutualexplorationofconcerns,meaningsandpossibilities

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.TodayshetellsSarahshe’sreadytoendit!

I’llhavetocallemergencyservices

Howseriousareyou?Doyouthinkweshouldcallemergencyservices?

Ifeelafraidwhenyousayyou’regoingtoendit.Iwonderifweshouldcallemergencyservices?

Ifeelafraidwhenyousayyou’regoingtoendit.Iwonderwhatwecandotomakeyoufeelbetter?

Ifeelafraidwhenyousayyou’regoingtoenditbutIrealizeIdon’tknowwhatyoumeanbysayingyou’rereadytoendit

OUTCOME Passthis‘safety’problemontosomeonewho‘knowsmorethanhedoes’,aprofessional;coercion

Peopleconsiderdiscomfortanaturalpartofthelearningprocess.Moreabilitytoworkthroughhardtimeswithoutprofessionalintervention.Peoplefeelmorecapableandhavehopeevenindifficultsituations.

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CRITERION9: DIRECTSENERGYANDATTENTIONTOWARDWHATISWANTEDANDHOWITCANBECREATED

IPSDIMENSION Task4:MovingTowards(versusAwayFrom)

DESCRIPTION • Invitesmutualsharingaroundvalues,hopes,dreams,possibilitiesandaspirationsforliving.• Validatesandcreativelyworkswith(ratherthanagainst)theother’senergy,interests,perspectives,realities,andmeanings

• Personalandrelationalenergyandattentionarenaturally,continuallymovingtoward:○ whatiswantedandhowitcouldbecreated(versusmovingawayfromwhatisn’torcan’t)○ openinguppossibilitiesandnewperspectives(versusproblemsandproblem-solving)○ values,aspirationsandambitionsforlivingwell(versusfocusingonlimitationsandhowtocopewithinthem)○ jointcreation,exploration,anddiscovery(versusindividualgoalsandgoal-setting)○ optimalhumanandrelationalfunctioning(versusindividualdiagnosisandtreatmentplans)○ relationalandcommunitydevelopment(versuslocatingproblemsinindividuals)

PRACTICETIPS(WETRYTO…)

• Tryputtingourenergyandattentioninto:○ exploringandenvisioningwhatiswanted-versuswhatisbad,wrongornotwanted○ seeingwhatemergesfromworkingtogether-versusgettingtoofocusedonmakinggoalsandachievingthem○ sharingandbuildingonideasandexperiences-versusworryingaboutproblemsandsolvingthem

• Exploretogetherhowwecan:○ usecrisisorchallengetolearnandgrow○ makeourlivesbetterbycreatingwhatwereallywant○ changeourrelationshipsandsocietysothateveryoneishappierandhealthier

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CRITERION9SCORE

1 2 3 4 5

RATINGSCALE Focusesonmovingawayfromproblems.Attentionisdirectedtoproblem-solvingandindividualgoals

Someawarenessofmovingtowardwhatiswanted,butstillfocusesonproblem-solvingandindividualsolutions.

Invitesmovingtowardwhatiswanted.Individualandrelationalconceptsaremixed,asareproblem-solvingandco-creating

Consistentlyinvitesmovingtowardwhatiswanted,usingrelationalandco-creatingfocus

Co-creativemovingtowardpossibilitiesnaturallyemergesfromwayofbeinginrelationshipwithothers

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

You’vegottoomuchgoingon.Juststopdoingsomuch!

You’llfeelbetterifyoutakebettercareofyourselfanddon’tgetsoover-extended

Gosh,we’vebeentalkingalotaboutdepressionlately.Maybeyou’dfeelbetterifwetalkedaboutsomethingelse

Iwonderwhatmightbedifferentinourrelationshipifourfocuswasn’tondepression?Whatwouldyouratherfeel?

Ihavebigfeelingsthatstaywithmesometimestoo.Iwaswondering,couldweuseourrelationshiptotrysomethingdifferent?Whatwouldyouthinkofthat?

OUTCOME(INTERMSOFRELATIONAL/POWERDYNAMICSANDROLES(EXPERT–CLIENT)

ThinkthatthatIamagoodpeersupportworkeronlywhenIamhelpingpeoplewiththeirproblems.

Personfeelsvalidatedyetcuriousaboutother(new,relational)waysofresponding

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CRITERION10: CULTIVATESSELF-AWARENESSINSERVICEOFRELATIONALNEEDS

IPSDIMENSION IntegrationSkill:RelationalSelf-Awareness

DESCRIPTION • Activelyreflectsontheexperienceofselfinrelationship• Isawareofownworldviewandhowitdeveloped,includingpersonalfeelings,thoughts,attitudes,assumptions,judgments,agendas,power,privilege,defaultsandpatterns

• Isabletodistinguishshared(consensual)realityfromnon-shared(private)reality○ Recognizesthelimitationsofownworldviewandexperienceofreality○ Takesownershipofownperspectivewhensharingexperiencesorofferingfeedbacktoothers○ Doesnotimposeownworldviewonothersorexpectorrequireotherstoshareit○ Isabletosuspendownandopentootherperspectives

• Welcomesrelationaldifferences(experiences/perspectives/beliefs/judgments)asanopportunitytolearnandgrow• Resiststhetendencytoblameothersforuncomfortablefeelings○ Usesrelationaldifferencesordiscomfortproactivelytonoticeandexaminepersonalagendas,patterns,defaultresponsesandworldviewassumptions

○ Asksandexploreswithcuriosityandinterest:“Whatismypart?○ Invitesandencouragesotherstosharealternateperspectivesandexperiencesthatchallengepersonalagendasandworldviewassumptions

• Usesself-awarenesstobuildconnectionbybeingtransparent,approachableandauthentic

PRACTICETIPS(WETRYTO…)

• Cultivateourcapacitytobeself-reflective• Payattentionto:○ whatattracts,intrigues,inspired,drawsattention,interest○ whatcreatesdiscomfort,fear,anger,intensity,judgmentandreactivity○ motivations,assumptionsandagendas

• Seerelationaldifferencesandchallengesasanopportunitytolearnandgrow• Becomeconsciousofourdefaultresponsesandhowtheythatimpactourrelationships• Askourselves:“Whatismypart?”• Inviteotherstochallengeusinawaywecanhear(itcanhelptomakesuggestionsofhowtheycandothis)• Useourself-awarenesstobuildconnectionbybecomingtransparent,approachableandauthentic

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CRITERION10SCORE

1 2 3 4 5

RATINGSCALE Unawareof,ornotinterestedin,howownvaluesandassumptionsaffectrelationalinteractions.

Showssomerecognitionofownvaluesandassumptionsbutcontinuestoimposesthemothers.

Generallyabletoidentifyownvaluesandassumptions.Mixedsuccessinrefrainingfromimposingtheseonothers.

Awareof,andwillingtoown,valuesandassumptions.Consciouslyavoidsimposingthemonothers.Abletoacknowledgeandself-correctasneeded.

Deepawarenessofownvaluesandassumptions.Usesself-disclosureandtransparencytofurthermutualexplorationandrelationalconnection

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

Youneedtolistenbetter.Ijusttoldyouwhatworkedforme

Irealizethatnoteverythingthat’sworkedformewillworkforyoubutatleastyoushouldtryit.

Irealizethatnoteverythingthat’sworkedformewillworkforyou.

IrealizeI’vequietlybeenpushingmyownagendasoI’dliketoworktowardsnoticingwhenmyagendaseemstocomeup.

I’mfeelingalittleuncertainrightnow.Howwouldyoulikemetorespondwhenyoutellmeyou’redepressed?

OUTCOME Othersfeelunheard,shutdownandrolledover,leadingtofrequentdisconnection

Transparencyandauthenticityleadtotrust,mutualsharinganddeepeningconnection

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CRITERIA11 GIVESDIFFICULTMESSAGESWITHDUALAWARENESSOFOTHERWORLDVIEWSANDONE’SOWN

IPSDIMENSION IntegrationSkill:ReflectiveFeedback(GivingFeedback)

DESCRIPTION • Preparesthefeedback:○ Acknowledgesandappreciatesothers’positivecontributions○ Looksatthesituationthroughthelensoftheotherperson’slifeexperience,inadditiontoone’sown○ Considerswhetherownworldviewisareflectionofprivilegeorbias○ Considershowtoofferfeedbackinawaythatcanbeheard○ Framesfeedbackaroundobservationratherthanjudgment○ Movestowardwhatiswantedversusawayfromwhatisn’t○ Keepsthefocusonmovingtowardswhatiswantedfortherelationship(e.g.,closeness,connection,trust)ratherthanawayfromwhatisn’twanted(dishonesty,dirtydishes)

• Ensuresconnection• Askspermission• Inviteshonestresponsebyotherstofeedbackoffered• Validatesother’sresponseanddemonstrateswillingnesstolearnandbechangedbywhattheyhaveshared

PRACTICETIPS(WETRYTO…)

• Beforeofferingfeedback:○ Totheextentpossible,lookatthesituationthroughthelensoftheotherperson’slifeexperience,inadditiontoourown

○ Askswhetherourworldviewisareflectionofprivilegeorbias○ Considerhowtoofferfeedbackinawaythatcanbeheard• Framefeedbackaroundobservationratherthanjudgment• WhatdidIsee,hear,smell,taste?• Howdidthatimpactme&why?(ownthisasmyexperience)

○ Keepthefocusonmovingtowardswhatwewantfortherelationship(e.g.,closeness,connection,trust,mutuality)ratherthanawayfromwhatwedon’twant(dishonesty,inconsiderateness,amessykitchen)

• Acknowledgeandappreciatetheotherpersons’positivecontributions• Ensureconnection(Ifwedon’tfeelconnected,waitingisoftenagoodoption)• Askpermission• Offerthefeedbackyouhavetakenthetimetocarefullyconsider• Makeclearthatwe’reofferingthefeedbackbecausewewanttocreatearelationshiparoundthingswegenuinely

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value,notbecausewe’retryingtocreatedistanceormoveawayfromrelationship• Invite&makespaceforanhonestresponsefromtheotherperson• Validatetheirresponseandreallytrytohearit:○ Nowwearegettingfeedback!○ That’sgoodformutualityandwecanusetheskillsinthenextcompetencytoreallyhearthepersonout.

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CRITERION11SCORE

1 2 3 4 5

RATINGSCALE(GIVINGFEEDBACK)

Failstoownownexperienceorallowspaceforother’sexperienceingivingfeedbackordifficultmessages

Someeffortismadetoownownexperienceorallowforother’sexperience,butthefeedbackretainsaclearunilateraltone.

Isabletoownownexperienceandallowforother’sexperience.Thefeedbacktakesonanappreciablymutualtone.

Feedbackisfullyownedandother’sexperienceisactivelysought.Theconversationbecomesameanstodeepenawareness/appreciationofotherworldviews

Offersfeedbackinawaythatsharesownexperienceandopensroomformutualsharing,learningandgrowth.Dialogueisinvitedinaseamless,integratedmannerthatnaturallydeepensrelationalconnection.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.SarahoffersLisareflectivefeedback.

Nooneisdepressedallthetime.

Nooneisdepressedallthetime.I’mreallyfrustratedthatwe’retalkingaboutthisagain.

SometimesIgetstuckindepressionandit’sallIcantalkabout.Couldthatbegoingonforyou?

What’sitbeenlikeforyouthatourconversationshavebeensofocusedondepression?IknowthatsometimesIfinditdifficult,butI’dliketoknowwhatit’slikeforyou.

I’venoticedthatwhenwegettogetherwetendtotalkaboutfeelinglow.Forme,therewasatimeIfeltsooverwhelmedbymyfeelings,thattheywereallIfeltliketalkingabout.Ikindofgotstuckthere.Iwonderwhatit’sbeenlikeforyou?

OUTCOME Othersfeeljudgedanddisconnected;relationshipsuffersasaresultoffeedback

Feedbackenhancesrelationship,buildstrustanddepth,leadingtomutualwillingnesstoworkthroughdiscomfort

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CRITERIA12: RECEIVESDIFFICULTMESSAGESWITHDUALAWARENESSOFOTHERWORLDVIEWSANDONE’SOWN

IPSDIMENSION IntegrationSkill:ReflectiveFeedback(ReceivingFeedback)

DESCRIPTION • Demonstratesinterest,opennessandwillingnesstolistenandlearn• Remainsawareof-andowns-personalreactivityanddefenses• Listenstounderstandothers’needsandconcerns(versusdefendagainstthemorcriticize)• Considerswhetherownworldviewisareflectionofprivilegeorbias• Invitesandcreatesspaceforworldviewdifferences,mutualnegotiationandpower-sharing• Maintainsfocusonmovingtowardswhatiswantedratherthanawayfromwhatisn’twanted• Followsguidelinesforgivingfeedbackwhenresponding

PRACTICETIPS(WETRYTO…)

• Beawareofourdefenses• Rememberthereisagrainoftruthinallcriticalfeedback• Beopentoothers’worldviews• Ask(self&/orothers):“Inthelightofthisfeedback,whatpossibilitiescanwe“movetowards”?

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CRITERION12SCORE

1 2 3 4 5

RATINGSCALE(RECEIVINGFEEDBACK)

Failstoallowspaceforothers’experienceorconsider‘ownpart’whenreceivingfeedbackordifficultmessages

Makessomeefforttoacknowledgeothers’experienceor‘ownpart’whenreceivingfeedbackordifficultmessages,butthefeedbackismostlyrejected.

Bothacknowledgesothers’experienceand‘ownpart’whenreceivingfeedbackordifficultmessages.Theconversationtakesonanappreciablymutualtone.

Other’sexperienceandownpartarefullyacknowledged.Adeeperunderstandingisactivelysought.Mutuallearningisapparent.

Receivesfeedbackinaseamless,integratedwaythatnaturallydeepensrelationalconnection.Validatesothers’experience,acknowledgesownpartandopensdoortomutualsharing,learningandgrowth.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.WhenSarahoffersLisafeedback,Lisaresponds.

Iamtoodepressed–you’rejustlikeeveryoneelse!OrYou’reright.Imustbefakingit.

Don’tgetfrustrated.Ican’thelpit.I’mjustsodepressed.

It’shardformetohearwhatyou’resaying,butmaybeit’strue…MaybeIneedtochange.

Ididn’tknowyoufeltthatway.I’dliketohearmore.Maybeitisapatternforme…

Huh.IguessIhadn’treallybeenpayingattention.Itwasjustsonicetohavesomeonelistenandbethereforme.IguessIkindofforgetthatthereweretwoofushere.What’sthatbeenlikeforyou…?

OUTCOME Othersfeeljudgedanddisconnected;relationshipsuffersasaresultoffeedback

Feedbackenhancesrelationship,buildstrustanddepth,leadingtomutualwillingnesstoworkthroughdiscomfort

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CRITERION13: PARTICIPATESREGULARLYANDMEANINGFULLYINCO-REFLECTION

IPSDIMENSION IntegrativePractice:Co-Reflection

DESCRIPTION • Attendsco-supervisionregularly• Showsuppreparedandontime• Readilyidentifiesareasforpersonallearningandgrowth• Expressescuriosityaboutothers’intentionsandaspirationsforco-learning• Maintainsconnection,mutualityandactivelycaresforrelationshipswithco-participants• Listensforworldview,untoldstoriesandfromapositionofnotknowingwithco-participantss• Exploresdifferencesinpowerandprivilegeandtheirrelationalimpactwithco-participants• Initiatesself-reflectionandreceivesandgivesreflectivefeedbackinwaysthatfurthermutuallearningandgrowth• Maintainsattitudesofhope,possibility,co-learning,co-creationandmovingtowardduringco-reflectionperiod

PRACTICETIPS(WETRYTO…)

Introductorynote:IPSislikeamartialartorotherendeavorthatrequiresdiscipline,trainingandpractice.Regularco-reflectionispartofthisregulardiscipline.ItopensourpracticetotheinsightsofothersandteachesustoapplytheprinciplesandtasksofIPStoeverydaycontexts.Fewofuswouldcallourselveskaratemastersaftertakinganentrylevelkarateclass.Werecognizethatdevelopinganadvancedskillrequiresongoingstudyandpractice.• Setatime• Setanintentionforwhatwe’lldo• Showup• Sharewhatwe’dliketofocusonormovetoward• Agreeonwherewe’llgofromthere• Applytheothertasksandprinciplestothebestofourabilityduringtheco-reflectionsession• Especiallyremembertocareforourrelationshipsaspeerandco-workers○ Keepthefocusonourownlearningandgrowth○ Don’tturnpeopleintotopicsofthediscussionortotalkaboutthemwithoutthem

• Ifwe’reofferingfeedback,offerwithrespectandshareourownvulnerability• Ifwe’rereceivingfeedback,listentoeachotherwithadesiretounderstandandawillingnesstolearn.

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CRITERION13SCORE

1 2 3 4 5

RATINGSCALE Noobservablecommitmenttoco-supervision.Rarelyattendsco-reflection&/orblamesothersorgetsdefensiveratherthanself-reflecting

Someobservablecommitmenttoco-reflection;occasionallyattends&/ordemonstratessomewillingnesstogrowinrelationships

Observablecommitmenttoco-reflection.Attendsregularlyanddemonstratesclearinterestinrelationalgrowth.

Activelyparticipatesandusesco-reflectiontodeepenunderstandingof–andconnectionwith-selfandothers

Participatesinco-reflectioninaseamlessandintegratedmannerthatinspiresmutualgrowth,connectionandunderstanding.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed.Sarahgoestoco-reflection

Lisaisadifficultpeer.She’salwayscomplainingandexpectingmetotakecareofher.Sheneedstoworkonthisinhertherapy.

Ifeelfrustratedbecauseofapeer’sco-dependency.She’sgotsomuchpotential.HowcanIgethertoseethat?

I’ddon’tunderstandsomeoneI’vebeenworkingwith.I’dliketoknowwhatshewantsfromme

IrealizeI’vebeentryingto‘help’someoneelse‘getbetter’andit’sbasedonmyagenda.IwonderwhatIshoulddo-Ishouldgoapologizetoher?

I’vebeenprettyuncomfortable.SomeoneIknowhashadsomereallylowfeelingsforseveralweeksnow.I’mscaredaboutwhatmighthappen.I’mnotsurehowtocareforourrelationship.Cananyonerelatetothis?What’syourexperience?

OUTCOME Notopenoravailabletonewlearningsononoccurs.

Fullyopenandavailabletolearnwithothers;inspiresco-learningandeveryonelearnstogether

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CRITERION14:

DEMONSTRATESIPSINALLRELATIONSHIPSANDCONTEXTS,LEADINGTOPERSONALANDSOCIALCHANGE.

IPSDIMENSION IntegrativePractice:Personal&SocialChange

DESCRIPTION • PracticestheIPStasksandprinciplesinalllifedimensionsandcontexts(e.g.,co-workers,family,friends,atthegrocerystore,withthereceptionistatthedoctor’soffice,outinthecommunity)-notjustinserviceorpaidrelationships

• What’sbeenlearnedcarriesoverandcreateschangesinnon-workareasoflife• Long-standingrelationalpatternsanddifficultieschangeasaresultoflearningandgrowthinIPS• Othersnoticechanges,remarkonthem,andbegintoengagerelationshipondeeperlevel• Othersactivelyexpressinterestinrelationalchangeandbegintotakeinitiativetolearnandgrowrelationally

PRACTICETIPS

• Ideally,ourIPSpracticeisliving,breathingandever-responsivetorelationshipinthepresentmoment.• Wecantellwhenwe’rereally“getting”IPSbecausewefindourselvesusingiteverywhere–notjustinatworkorinco-supervision.

• ThereisnosetorrightwaytopracticeIPSinanygivensituation.Rather,ourappreciationofthepossibilitiesforpracticingIPSgrowsanddeepensasourunderstandingdevelops.

• OurIPSpracticespeaksforitself–wedon’tneedtopreachittoothers.Ifwe’rereally‘doingIPS’,ourrelationshipswillshowtheresults.

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CRITERION14SCORE

1 2 3 4 5

RATINGSCALE NoapparentawarenessoruseofIPS

UsesIPSasa“toolorstrategy”for“managing”guests/servicerecipients

DrawsonIPSpracticesandprinciplestobuildauthenticrelationshipswithservicerecipients

DrawsonIPSexperiencestobuildauthenticrelationshipsinmultipleareasoflife

WayoflivingoutIPSpracticesandprinciplesineverydaylifeinspiresotherstoreflectontheirwaysofrelatingandmakechangesthatenrichconnectionandmutualityforallconcerned.

EXAMPLE:SarahhasbeentalkingtoLisaforthelastcoupleofweeksandeachtimetheygettogether,LisatellsSarahshe’sdepressed

Sarah“helps”Lisawithher“problems”andthencomplainsaboutLisatoco-workersandothersinherlife

Sarah“usesIPSonLisa,”observes“betterresults”andthenreportstoco-workersthatIPSisagreattoolforbehaviormanagement.

SarahandLisadevelopconnectionaroundsharedexperienceofbigfeelingsandwheretheywouldliketheirrelationshiptogofromhere

SarahandLisabothreflectontheirpatternsofrelationship,whichleadstopositivechangesinthewaySarahrelatestoherfamilyandhowLisarespondstocriticismfromherbossatwork.

OthersinSarah’sanLisa’slivesnoticethechangesinthem,andbegintoreflectontheirownwaysofrelating.

OUTCOME Traditionalhelpingdynamicsandoutcomesareperpetuatedatgreatcosttoallconcerned.

GrowthinIPScreatesrippleeffectthroughmultiplerelationshipandlifecircles,layingthegroundworkforsocialandculturalchange,authenticconnectionandtruecommunity