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©2014 Software AG. All rights reserved.
Dr Giles Nelson, VP Intelligent Business Operations
18 March 2014
Intelligent Business OperationsBuilding the next generation of responsive,
real-time applications
©2014 Software AG. All rights reserved. 2 |
What is IBO?
“Intelligent Business Operations are a style of work in which
real-time analytic and decision management technologies
are integrated into the transaction-executing and book-
keeping operational activities that run the business”
Gartner. March 2011
W. Roy Schulte, Janelle B. Hill, Nigel Rayner
©2014 Software AG. All rights reserved. 3 |
Why do we need this?
Internet
Mobility
The Internet of Things
Industrial Internet
Location Sensing
Wearable Devices
Streaming
Social Media
In Memory ComputeIn Memory Compute
Event DrivenEvent Driven
iBPMSiBPMS
SOA / BPMSOA / BPM
Distributed ComputingDistributed Computing
MainframeMainframe
Client ServerClient Server
Big Data,Fast Data,
Process Data, Transaction
Data
Time window to analyze &
act
©2014 Software AG. All rights reserved. 4 |
Many industries face shrinking time windows to make
smart responses to critical business patterns
Typical Business SLAs
Algorithmic trading100 ms < 1 ms
Call center inquiries 8 hr 10 sec
Supply chain updates1 day 15 min
Phone activation1 min
0.5 hour Refresh data warehouse
Track financial position5 min1 day
Airline operations20 min 30 sec
Trade settlement2 hrs.
Build-to-order PC 4 weeks 1 day
weeks days hours minutes seconds
3 days
1 week
5 days
Batch Analytics/Data Warehouse
Rapid and
proactive
response is the
key to surviving
the pace of
competition
Intra-day Batch Analytics
Continuous in-memory Analytics
Low Latency Analytics
Real-time “Continuous Intelligence” Needed
Traditional Historical Analysis
milliseconds
©2014 Software AG. All rights reserved. 5 |
Why is this relevant?
• Our customers need to innovate
at ever increasing pace to hold
back competition and gain
market lead
• They are unable to halt IT
operations & business-as-usual
activities while this is done
• IBO allows incremental change to
improve business effectiveness
while leaving their critical
systems running
IBO enables organizations to create next generation of business apps
Continuous
Seize Real-time
Optimization
Revenue Opportunities
Continuously
Manage
Risk
Real-time
Visibility
©2014 Software AG. All rights reserved. 6 |
Traditional BI andoff-line analytics
IntelligentBusiness
Operations
Conventional Historical Analysis complements IBO
Running business operations
ObserveSituationalAwareness
DecideFaster & Better
DecisionsAct
Dynamic Actions
Strategic and tactical decisions
Traditional BI,statistical analytics,
data mining, etc. for historical analysis
Reporting
Ad-hoc BIanalytics
Improve
Storedata
Data in motion
Source: W. Roy Schulte, Gartner Inc.
Data Warehouse
©2014 Software AG. All rights reserved. 7 |
MOBILE CLOUD
SOCIALBIG DATA
Agi
le Inte
grati
on &
A
uto
mati
on
Adding “Smart” to the Digital Enterprise
Business Processes
Mobile events
Financial & News Events
Social Media
$ £€¥
Sensor & machines
Busi
ness
Pro
cess
Manage
ment
Hadoop Business Intelligence
What are the requirements to deliver a Digital
Intelligence Layer?
©2014 Software AG. All rights reserved. 8 |
MOBILE CLOUD
SOCIALBIG DATA
Agi
le Inte
grati
on &
A
uto
mati
on
Busi
ness
Pro
cess
Manage
ment
Agi
le A
pps
In-Memory Data Management & Connectivity
Real-time Decisions
Proactive AlertsDashboards & Visualization Intelligent Actions
Streaming Analytics
Streaming Analytics
Historical Pattern Discovery Process Analytics
Business Processes
Mobile events
Financial & News Events
Social Media
$ £€¥
Sensor & machines
Hadoop Business Intelligence
Adding “Smart” to the Digital Enterprise
©2014 Software AG. All rights reserved. 9 |
MOBILE CLOUD
SOCIALBIG DATA
Agi
le Inte
grati
on &
A
uto
mati
on
Busi
ness
Pro
cess
Manage
ment
Agi
le A
pps
In-Memory Data Management & Connectivity
Real-time Decisions
Proactive AlertsDashboards & Visualization Intelligent Actions
Streaming Analytics
Streaming Analytics
Historical Pattern Discovery Process Analytics
Business Processes
Mobile events
Financial & News Events
Social Media
$ £€¥
Sensor & machines
Hadoop Business Intelligence
Apama & OptimizePresto
PPM
Big Memory & Universal Messaging
Apama Optimize
Adding “Smart” to the Digital Enterprise
©2014 Software AG. All rights reserved. 10 |
Smart Shipping Logistics
Ship Movements (Sat)
Ship reporting
Port Messages
Detect a ship passing a certain area,
determine the relevanceStart appropiate
process
Real-time and historic/enriched
information on ships
Real-time access
to ships’
inventories and
planning
schedules
Real-time tracking
of all entities,
highlighting
efficiencies and
predicted problems
Convey data reliably
from the remote ships
& dock side machines
Fast In-Memory Data Management & Connectivity
Real-time Decisions
Continuous Analytics
©2014 Software AG. All rights reserved. 11 |
Cox saves $millions per year through avoiding unnecessary “truck rolls”
Set top box signals
Equipment Locations
Fault reports
Truck rolls
Weather Patterns
Visualize status & address impending problemsAnalyze fault reports;
Identify unusual patterns Correlate geospatial
patterns of fault reports; identify likely common downstream faults
Fast In-Memory Data Management & Connectivity
Real-time Decisions
Continuous Analytics
©2014 Software AG. All rights reserved. 12 |
Trades
Quotes
News
Trader Behavior
Social Media
Citi Avoids Regulatory Fines & Resolves Suspicious Trading Activity Proactively
Compliance staff visualize trade
abuse alerts; drill in to investigate
Unusual trading activity just before news release suggests insider trading
Notify relevant Compliance
Officer
Fast In-Memory Data Management & Connectivity
Real-time Decisions
Continuous Analytics
©2014 Software AG. All rights reserved. 13 |
Thank You for Using Our Credit Card. We are offering 2% APR
finance over 60 months on this TV to loyal bank customers. Click here to accept.
Real-time, One-to-One Marketing
Intelligent Marketing Offers
Purchase flat screen TV at partner store using bank credit card
Purchase flat screen TV at partner store using bank credit card
� Low current account balance
� History of response to attractive credit offers
� Push payment plan to mobile phone
Fast In-Memory Data Management & Connectivity
Real-time Decisions
Continuous Analytics
©2014 Software AG. All rights reserved. 14 |
In conclusion
• Markets are moving too fast for decisions to be made tomorrow
• Operational systems must give visibility now
• Systems must be flexible enough to allow constant evolution
• To changes in markets and customer needs
• Software AG Intelligent Business Operations is one platform that
enables process and business data to be operationalized together