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Integration ofSafety Management into
Corporate Cultures
John K. LauberJohn K. LauberV.P. - Safety and TechnicalV.P. - Safety and Technical
AffairsAffairs
Airbus Industrie of North AmericaAirbus Industrie of North America
14th Annual HF in Aviation Maintenance Conference14th Annual HF in Aviation Maintenance Conference
March 29, 2000March 29, 2000
Safety Culture and Management
Safety Culture and Management
nn Evolution of a Concept--CRM andEvolution of a Concept--CRM andCorporate CultureCorporate Culture
Safety Culture and Management
nn Evolution of a Concept--CRM andEvolution of a Concept--CRM andCorporate CultureCorporate Cultureuu CockpitCockpit Resource Management Resource Management
FF Emphasis on cockpit teamsEmphasis on cockpit teams
Safety Culture and Management
nn Evolution of a Concept--CRM andEvolution of a Concept--CRM andCorporate CultureCorporate Cultureuu CockpitCockpit Resource Management Resource Management
FF Emphasis on cockpit teamsEmphasis on cockpit teams
uu Crew Crew Resource ManagementResource ManagementFF Emphasis on expanded teamsEmphasis on expanded teams
Safety Culture and Management
nn Evolution of a Concept--CRM andEvolution of a Concept--CRM andCorporate CultureCorporate Cultureuu CockpitCockpit Resource Management Resource Management
FF Emphasis on cockpit teamsEmphasis on cockpit teams
uu Crew Crew Resource ManagementResource ManagementFF Emphasis on expanded teamsEmphasis on expanded teams
uu Corporate Corporate Resource ManagementResource ManagementFF Emphasis on entire organizationEmphasis on entire organization
Safety Culture and Management
Safety Culture and Management
nn Organizations Organizations cancan cause accidents cause accidents
Safety Culture and Management
nn Organizations Organizations cancan cause accidents cause accidentsuu HERALD OF FREE ENTERPRISEHERALD OF FREE ENTERPRISE
Safety Culture and Management
nn Organizations Organizations cancan cause accidents cause accidentsuu HERALD OF FREE ENTERPRISEHERALD OF FREE ENTERPRISE
“From top to bottom, the body corporate wasinfected with the disease of sloppiness.”
Safety Culture and Management
nn Organizations Organizations cancan cause accidents cause accidentsuu HERALD OF FREE ENTERPRISEHERALD OF FREE ENTERPRISE
“From top to bottom, the body corporate wasinfected with the disease of sloppiness.”
u Air Ontario Dryden Accident
Safety Culture and Management
nn Organizations Organizations cancan cause accidents cause accidentsuu HERALD OF FREE ENTERPRISEHERALD OF FREE ENTERPRISE
“From top to bottom, the body corporate wasinfected with the disease of sloppiness.”
u Air Ontario Dryden Accident
A landmark study of an organizational accident
Safety Culture and Management
Safety Culture and Management
nn Safety Culture: What is it?Safety Culture: What is it?
Safety Culture and Management
nn Safety Culture: What is it?Safety Culture: What is it?uu You’ll know it when you see it!You’ll know it when you see it!
Safety Culture and Management
nn Safety Culture: What is it?Safety Culture: What is it?uu You’ll know it when you see it!You’ll know it when you see it!
uu A shared set of views, beliefs, values, and, mostA shared set of views, beliefs, values, and, mostimportantly, behaviors that govern riskimportantly, behaviors that govern riskmanagement within a corporationmanagement within a corporation
FF Protection ofProtection of•• CustomersCustomers
•• EmployeesEmployees
•• Capital PlantCapital Plant
Safety Culture and Management
Safety Culture and Management
nn An Operational Definition from the NuclearAn Operational Definition from the NuclearPower IndustryPower Industry
Safety Culture and Management
nn An Operational Definition from the NuclearAn Operational Definition from the NuclearPower IndustryPower Industryu Actions to Enhance Safety Culture: Integration
of Safety Management PrinciplesFF Corporate Policy and the role of SeniorCorporate Policy and the role of Senior
ManagementManagement•• Has a corporate nuclear safety policy been issued?Has a corporate nuclear safety policy been issued?
FF Does the selection and promotion of staff takeDoes the selection and promotion of staff takeattitude toward safety into account?attitude toward safety into account?
Safety Culture and Management
Safety Culture and Management
nn Operational Definition, continued…Operational Definition, continued…
Safety Culture and Management
nn Operational Definition, continued…Operational Definition, continued…u Measuring Safety Culture
FF Are managers aware of trends of safety performanceAre managers aware of trends of safety performanceindicators?indicators?
Safety Culture and Management
nn Operational Definition, continued…Operational Definition, continued…u Measuring Safety Culture
FF Are managers aware of trends of safety performanceAre managers aware of trends of safety performanceindicators?indicators?
u Attitudes & Behavior of ManagersFF Do managers establish expectations of performanceDo managers establish expectations of performance
that clearly recognize safety as the overridingthat clearly recognize safety as the overridingpriority?priority?
Safety Culture and Management
Safety Culture and Management
nn Operational Definition, continued…Operational Definition, continued…
Safety Culture and Management
nn Operational Definition, continued…Operational Definition, continued…u Attitudes & Behavior of Individuals
FF Do individuals at all levels of the organizationDo individuals at all levels of the organizationexhibit the following behaviors:exhibit the following behaviors:
•• respect for the reactor corerespect for the reactor core
•• a questioning attitudea questioning attitude
•• accountability for shortfalls in performance and aaccountability for shortfalls in performance and awillingness to hold others to high standards ofwillingness to hold others to high standards ofperformanceperformance
•• identification of problems through rigorous self-identification of problems through rigorous self-evaluationevaluation
Safety Culture and Management
Safety Culture and Management
nn How do you grow it?How do you grow it?
Safety Culture and Management
nn How do you grow it?How do you grow it?uu ManagementManagement
FF Board of DirectorsBoard of Directors
FF Chief ExecutiveChief ExecutiveFF Other Senior ManagementOther Senior Management
Safety Culture and Management
nn How do you grow it?How do you grow it?uu ManagementManagement
FF Board of DirectorsBoard of Directors
FF Chief ExecutiveChief ExecutiveFF Other Senior ManagementOther Senior Management
uu WorkforceWorkforceFF Supervisory staffSupervisory staff
FF IndividualsIndividuals
Safety Culture and Management
Safety Culture and Management
nn Roadblocks and ObstaclesRoadblocks and Obstacles
Safety Culture and Management
nn Roadblocks and ObstaclesRoadblocks and Obstaclesuu Culture of blameCulture of blame
Safety Culture and Management
nn Roadblocks and ObstaclesRoadblocks and Obstaclesuu Culture of blameCulture of blame
uu LitigationLitigation
Safety Culture and Management
nn Roadblocks and ObstaclesRoadblocks and Obstaclesuu Culture of blameCulture of blame
uu LitigationLitigation
uu Psychology of changePsychology of change
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