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MAY 2013

- CEO’s Message- Human Resources Has Moved- New Retail at Gila River Casinos - Stay Cool This Summer- Summer of (Guest Service) Love- First Look - Vote Now- Community Corner- Excellence Award Winners- Team Performance Award Winners- Word Search

First Look Vee Quiva Hotel Rooms

Recently, model hotel rooms, which are featured in this issue, were placed at the Wild Horse Pass Corporate Center. The rooms showcased some of the Community artwork and outstanding amenities included for every guest that checks-in at the new Vee Quiva Hotel & Casino. The rooms were met with rave reviews and are sure to be a hit when the new property opens. In addition to all the construction milestones, we are set to have our third job fair this month. The response has been great as we fill spots in the new food and beverage outlets that will open with Vee Quiva Hotel & Casino. We also have an outstanding line-up of new uniforms. The colors and styles are really fresh and they highlight the welcoming atmosphere that will make Vee Quiva Hotel & Casino a must see west valley attraction.

Sincerely,John J. James

Team Members,

The opening of Vee Quiva Hotel & Casino is just around the corner. Each day the construction crews continue progress on the project. The entrance way looks beyond incredible and the interiors are beginning to take form.

MESSAGE FROM THE CEO JOHN J. JAMES

In April, the Human Resources department completed a move to the Wild Horse Pass Corporate Center. The new offices include staffing and personnel offices only. EAP, Team Member Relations and Ovations HR were not included in the move. The new offices are located adjacent to the Tribal Gaming offices and are now open.

Important numbers to know:Front desk – 7164 HR Job Hotline – 7144

For those of you too young to

remember, the Summer of Love

was “a social phenomenon that occurred

during the summer of

1967, when as many as 100,000 people converged on the

Haight-Ashbury neighborhood of San Francisco, thus initiating a major cultural and political

shift.” - Wikipedia. Here at Gila River Casinos, the Summer of Love simply refers to stepping up guest service during the months of May through September (when the snowbirds have flown and building relationships with year-round residents

becomes especially important). As you know, many of us spend more time with our guests

here than with family at home, which could be the basis of the Stephen Stills song from the

period that suggested: “...if you can’t be with the one you love, ‘Love The One You’re With’” - a

philosophy that many adopted then and still practice today. In short, every guest is unique

with their own story to tell. If you make a genuine effort to create guest advocates by delivering

exceptional experiences with genuine kindness and appreciation, you’re practically guaranteeing

a summer you’re going to love, too.

HuMAN RESOuRCES HAS MOvEd

The retail shops at all three Gila River Casinos properties have all new items to offer.

Brand name purses, electronics, watches and more are available at each location and Team

Members receive a 15% discount

on all items except candy and

sundries. Head in now and see

what’s new at every location.

NEW RETAIL OPTIONS AT GILA RIvER CASINOS

Stay cool this summer and avoid common heat related illnesses. Drink plenty of water. Get plenty of rest and make use of shade to avoid the affects of sunburn, heat rash, heat

exhaustion and heat stroke. If you or a co-worker experience symptoms of heat

related illnesses stop the activity and notify EMT staff immediately.

For more information on the symptoms and causes of heat related illness contact Jason

Stanton at ext. 7332.

In April, schools from around the Gila River Indian Community took part in a baseball

skills clinic with the Arizona Diamondbacks. Kids arrived at Chase Field took batting lessons, caught flyballs and scooped up

grounders all under the coaching and supervision of D-backs training staff.

First LookNew vee Quiva Hotel Rooms

Wild Horse Pass Hotel & Casino, Lone Butte Casino and Vee Quiva Casino have all been nominated for

best casino in Arizona. To win we need to collect the most votes in our category and voting is easy. Go to

the two websites listed below:

http://aznow.biz/ranking-arizonaVoting for Ranking Arizona ends on Wednesday, July 31st.

http://experienceazonline.com/voteaz/Voting for Experience AZ ends on Friday, August 30th.

Enter the name of one of our casinos then enter your email address and cast your vote. You can vote for

all three of our properties and if you have more than one email address you can vote with each one.

Models of the new hotel rooms at Vee Quiva Hotel & Casino were on display recently at the Wild Horse Pass Corporate Center. The

rooms showcased all the amazing amenities of the standard rooms and suites including; flat-screen televisions, luxury showerheads,

pillow-top mattresses and ipod/iphone docking systems.

Each room is tastefully appointed with artwork commissioned by members of the

Gila River Indian Community and styled with a modern look and feel.

Find the word clues by reading the stories in this month’s River Spirit and send the secret word to Justin Sullivan in Public Relations for a chance to win a pair of movie tickets. Just be sure to include your name, department, extension and your

location to be eligible to win. One winner from each property will be drawn each month. Good Luck! Last month’s winners: Lynn Cline – WHP Celia Villareal – VQ Robert Dreis – LB

Must be a current GRGE/Ovations Team Member to participate.

1 Model hotel rooms from this property were displayed at the Wild Horse Pass Corporate Center

2 The summer of 1967 called the summer of this

3 If you experience heat related illness you should call this department

4 Gila River Casinos has been nominated for awards with Ranking Arizona and this magazine

Use the letters in the highlighted boxes to spell the secret word.

3

2

4

1

ExCELLENCE AWARd WINNERS FOR THE MONTH OF APRIL TEAM PERFORMANCE AWARdS FOR THE MONTH OF APRIL

Ovations Manson Smith III WHP Annette Hoover WHP

Cage & Collections Geri Chama LB Virginia Ortiz WHP

Casino Games-Table Games Arthur Josytewa LB Cheryl Knapowski WHP Steven DeLay VQ

Casino Games-Poker Kent Weninger WHP John Marshall WHP

Corporate Marketing Antoinette Gurulee WHP

Hotel Operations Norma Vargas WHP Scott Brandl WHP

Operations-Housekeeping Wanda Arredondo LB

Operations-Maintenance Gerald Jones LB

Security Bernella Lewis WHP Norman Larson Jr. LB

Slot Floor Jerome Martinez LB

Slot Technical Jesse Tenorio LB Danita Thompson VQ

Ovations Eric Villa WHP Alice Jones WHP Roderick Curley WHP Josh Stinnett WHP Don Lyons WHP

Casino Games-Poker Mer Wyn Dergins Jr. WHP Marcus Bacon WHP Allen Thornton WHP Douglas Ploor WHP Randall Starmer WHP Jeffrey Harding WHP Jeffrey Lange WHP

Casino Games-Table Games Marta Diehl WHP

Facilities Robert Grant WHP Gary Irving Jr. WHP Mark Ehrlich WHP Nader Faghih WHP

Hotel Operations Willy Fernandez WHP Carole Shepherd WHP Khaled Naguib WHP Recilla Murphy WHP Elena Valles WHP Hatixhe Demiri WHP

Marketing-Promotions Joseph Trombley WHP Leslie Lau WHP Jennifer Woerner WHP Kamie Best WHP

Security Angela Villalpando VQ Norberto Coronado Jr. VQ Kevin Barrow WHP Jerry Coleman LB Tissa Benally LB Stephen Christy WHP Heather Yazzie WHP

Slot Technical Kenneth Nash WHP Bessie Nelson WHP Joshua Lane WHP Rangel Draper WHP Paul Chavez WHP Jeffrey Hughes WHP Jason Williams WHP Peter Fullmer WHP Roger Begay Jr. WHP Jeffery Martinez WHP