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Sept. 5th: Opening
6th
teamwork,
personal development, learning
Sept. 6th: ING House
5th 7th
customer centricity, top employer,
operational excellence, economics, trends,
crisis, IPO, cross-selling, financial education, customer experience, marketing, eZonomics
trust
Sept. 7th: MBTI
6th 8th
personal preferences, understanding,
teamwork, personal development, MBTI, personality, collaboration, diversity, identity,
leadership, accountability , empathy
Sept. 8th: Retail Customer
7th 9th
retail, customers, banking,
customer service, marketing, operational excellence, banking simulation, balance sheet
trust, Kjell Nordström
Sept. 9th: Change & Engagement
8th 10th
values, integrity, culture, change,
career development, top employer,
future, initiative, leadership, management practice, inspiring leadership,
orange heroes, empathy
Sept. 10th: Operational Excellence
9th 11th
teamwork, negotiation, strategy,
operational excellence,
technology,
cybercrime, innovation,
customer experience, collaboration
Sept. 11th: Teambuilding outdoor
10th 12th
outdoor, teamwork, energy,
collaboration, sports, coaching,
fun, humour
Sept. 12th: Peverelli & Assignment
11th 13th
teamwork, customer centricity,
operational excellence, sustainable growth, customer satisfaction,
customer service, innovation, cross-selling,
Net Promoter Score, future trends
Sept. 13th: Corporate Customer
12th 14th
corporate client, relationship management,
cross-selling, negotiation, empathy
Sept. 14th: Compliance
13th 15th
stakeholders, diversity, integrity,
trust, compliance, PCM, customers, finance, financial economic crime
Sept. 15th: Corporate Responsibility
14th 16th
volunteering, business principles, cultural diversity, stakeholders,
corporate responsibility, society
, career development
Sept. 16th: Stretch Assignment
15th 17th
teamwork, customer centricity,
operational excellence, sustainable growth, customer satisfaction,
customer service, innovation, cross-selling,
Net Promoter Score, future trends
Sept. 17th: Pitch + Closing
16th 18th
All topics
Sept. 18th: Leaving
17th
farewell, social networking