Insight User Guide V5.1.0 - Oracle Cloud · Oracle Insurance Insight User Guide Oracle Insurance Insight User Guide Version 5.1.0 2 Oracle® Insurance Insight User Guide Version 5.1.0

Oracle Insurance Insight User Guide Version 5.1.0 February 2009

Oracle Insurance Insight User Guide

Oracle Insurance Insight User Guide Version 5.1.0 2

Oracle® Insurance Insight

User Guide

Version 5.1.0

E14944-01

February 2009

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Table of Contents

TABLE OF FIGURES...................................................................................................................... 7

0BABOUT THIS GUIDE .................................................................................................................... 11 Welcome to the Insight User Guide...................................................................................... 11 37BCustomer Support ................................................................................................................ 12 38BManual History...................................................................................................................... 12

1BCHAPTER 1 .................................................................................................................................. 13 2BSYSTEM INFORMATION................................................................................................................ 13 SYSTEM REQUIREMENTS ............................................................................................................ 13 26BSYSTEM FEATURES .................................................................................................................... 14

39BBasic Safety Precautions...................................................................................................... 14 40BInactivity / Timeout................................................................................................................ 14 41BNavigating Insight ................................................................................................................. 14 42BClearing Temporary Files ..................................................................................................... 15 43BTroubleshooting.................................................................................................................... 16

3BCHAPTER 2 .................................................................................................................................. 17 4BINTRODUCTION TO INSIGHT ..................................................................................................... 17

5BCHAPTER 3 .................................................................................................................................. 21 6BLOGIN AND LOGOUT OF INSIGHT ............................................................................................ 21

44BLogin Help............................................................................................................................. 22 45BChanging Your Password..................................................................................................... 23

27BLOGGING OUT OF INSIGHT .......................................................................................................... 23

7BCHAPTER 4 .................................................................................................................................. 25 8BDASHBOARD ............................................................................................................................... 25

46BDashboard Icons .................................................................................................................. 26 47BDashboard Tabs ................................................................................................................... 27 48BAlerts..................................................................................................................................... 27 49BReports ................................................................................................................................. 28 50BMy Analysis........................................................................................................................... 28 51BMonitor Summaries .............................................................................................................. 29

9BCHAPTER 5 .................................................................................................................................. 31 10BREPORTS ..................................................................................................................................... 31

52BReports Navigation ............................................................................................................... 32 53BReports Screen..................................................................................................................... 34

11BCHAPTER 6 .................................................................................................................................. 39 12BANALYTICS .................................................................................................................................. 39

28BDEVELOPING ANALYSES.............................................................................................................. 40 29BCATEGORIES OF DATAMARTS...................................................................................................... 41

58BSetup .................................................................................................................................... 46 59BFilters .................................................................................................................................... 46 60BMetrics .................................................................................................................................. 54 61BView...................................................................................................................................... 57

30BRUNNING THE ANALYSIS ............................................................................................................. 63



62BPreviewing an Analysis......................................................................................................... 63 63BRunning the Analysis in the Background.............................................................................. 63

EXCEEDING THE ROW COUNT LIMIT FOR AN ANALYSIS ................................................................. 65 Running a Query .................................................................................................................. 66

GENERATING A REPORT.............................................................................................................. 66 ANALYSIS OUTPUT...................................................................................................................... 70

SQL Analysis ........................................................................................................................ 81 SQL Analysis ........................................................................................................................ 81

31BOUTPUT SELECTIONS ................................................................................................................. 84 65BOpening an Analysis............................................................................................................. 84 Saving an Analysis ............................................................................................................... 86 Report ................................................................................................................................... 87 Export to Microsoft Excel...................................................................................................... 88 69BE-Mail.................................................................................................................................... 93

32BWARNING MESSAGES ................................................................................................................. 95

14BCHAPTER 7 .................................................................................................................................. 97 14BMONITORS ................................................................................................................................... 97

33BMONITOR BASICS ....................................................................................................................... 98 34BFILTERS ..................................................................................................................................... 99

70BLoss Monitor ....................................................................................................................... 100 71BRetention Monitor ............................................................................................................... 119 72BProfile Monitor .................................................................................................................... 131 73BClaims Monitor.................................................................................................................... 147

35BOUTPUT SELECTIONS ............................................................................................................... 163 36BWARNING MESSAGES ............................................................................................................... 171

15BAPPENDIX A............................................................................................................................... 173 16BAVAILABLE REPORTS.............................................................................................................. 173

17BAPPENDIX B............................................................................................................................... 183 18BFILTERS...................................................................................................................................... 183

19BAPPENDIX C............................................................................................................................... 203 20BMETRICS..................................................................................................................................... 203

21BAPPENDIX D............................................................................................................................... 215 22BFAILURE TO DISPLAY POPUPS .............................................................................................. 215

23BGLOSSARY................................................................................................................................. 221

24BINDEX.......................................................................................................................................... 229



Table of Figures

FIGURE 1: INSIGHT TOP BAR MENU .................................................................................................. 14

FIGURE 2: BROWSER TOOLBAR ....................................................................................................... 15

FIGURE 3: DELETE FILES ................................................................................................................. 15

FIGURE 4: TEMP FILE WARNING MESSAGE ....................................................................................... 16

FIGURE 5: LOGIN SCREEN................................................................................................................ 21

FIGURE 6: LOGIN HELP PAGE .......................................................................................................... 22

FIGURE 7: CHANGE PASSWORD MENU OPTION ON THE DROP DOWN LIST ......................................... 23

FIGURE 8: LOGOUT .......................................................................................................................... 23

FIGURE 9: DASHBOARD CONTAINS TAB SEPARATED AREAS ............................................................. 25

FIGURE 10: DASHBOARD ICONS ....................................................................................................... 26

FIGURE 11: SELECT ALL OPTION ..................................................................................................... 26

FIGURE 12: POPULATED DASHBOARD .............................................................................................. 30

FIGURE 13: REPORTS HOME PAGE................................................................................................... 31

FIGURE 14: SUBSCRIBED REPORTS.................................................................................................. 34

FIGURE 15: VIEWING A REPORT ....................................................................................................... 35

FIGURE 16: REPORT DOCUMENT ...................................................................................................... 36

FIGURE 17: ARCHIVED REPORTS...................................................................................................... 37

FIGURE 18: ANALYTICS NEW SCREEN .............................................................................................. 40

FIGURE 19: ANALYTICS TOP BAR MENU ........................................................................................... 42

FIGURE 20: EXPANDING THE VIEW.................................................................................................... 43

FIGURE 21: SCREEN DEFINITIONS - GRAPH....................................................................................... 44

FIGURE 22: SCREEN DEFINITIONS – DRILL DOWN ............................................................................. 45

FIGURE 23: SETUP AREA OF ANALYTICS - FILTERS ........................................................................... 46

FIGURE 24: ANALYTICS FILTER SETUP PAGE.................................................................................... 48

FIGURE 25: FILTERS SELECTIONS .................................................................................................... 48

FIGURE 26: WHEN FILTER OPTIONS ................................................................................................. 50

FIGURE 27: WHEN CURRENT OPTIONS ............................................................................................. 52

FIGURE 28: WHEN RANGE OPTIONS ................................................................................................. 53

FIGURE 29: WHEN CUSTOM OPTIONS ............................................................................................... 54

FIGURE 30: SETUP AREA OF ANALYTICS - METRICS.......................................................................... 55

FIGURE 31: METRICS SELECTIONS.................................................................................................... 56

FIGURE 32: ANALYTICS METRIC SETUP PAGE................................................................................... 57

FIGURE 33: SETUP AREA OF ANALYTICS - VIEW................................................................................ 58



FIGURE 34: VIEW SELECTIONS ......................................................................................................... 59

FIGURE 35: ANALYTICS METRIC SETUP PAGE................................................................................... 60

FIGURE 36: ANALYTICS VIEW SETUP PAGE ...................................................................................... 61

FIGURE 37: TITLE ENTRY FROM VIEW ............................................................................................... 61

FIGURE 38: ANALYTICS ANALYSIS SUMMARY ICON DESCRIPTIONS .................................................... 62

FIGURE 39: MONITOR ANALYSIS ...................................................................................................... 63

FIGURE 40: BACKGROUND QUERIES ................................................................................................ 64

FIGURE 41: EDIT MAXCLIENTROWCOUNT PARAMETER IN THAZARGLOBAL_EN_US.PROPERTIES FILE ............................................................................................................................. 65

FIGURE 42: WARNING MESSAGE GENERATED BY A QUERY .............................................................. 66

FIGURE 43: PDF REPORT GENERATED BY ANALYTICS=>REPORTS ................................................... 66

FIGURE 44: “SHOWN” DIMENSIONS IN THE ANALYSIS SUMMARY VIEW............................................... 67

FIGURE 45: SELECT FILTERS FROM THE DRILL HIERARCHY ............................................................... 68

FIGURE 46: HIDE FILTERS ................................................................................................................ 68

FIGURE 47: HIDDEN FILTERS IN THE ANALYSIS SUMMARY VIEW ........................................................ 69

FIGURE 48: ONE LEVEL OF DRILL DOWN .......................................................................................... 70

FIGURE 49: DATA AREA VIEW .......................................................................................................... 71

FIGURE 50: POLICY COUNT LISTINGS IN EXCEL ................................................................................ 72

FIGURE 51: ADDITIVE AND SEMI-ADDITIVE METRICS ......................................................................... 73

FIGURE 52: RESULTS FOR THE ADDITIVE AND SEMI-ADDITIVE METRICS ............................................. 73

FIGURE 53: SQL STATEMENT FOR A SEMI-ADDITIVE DISTINCT INFORCE POLICY COUNT METRIC........ 74

FIGURE 54: SQL STATEMENT FOR A SEMI-ADDITIVE SNAPSHOT INFORCE POLICY COUNT METRIC ..... 75

FIGURE 55: SELECT CURRENT QUARTER FOR SEMI-ADDITIVE DISTINCT INFORCE POLICY COUNT....... 75

FIGURE 56: SEMI-ADDITIVE SNAPSHOT INFORCE POLICY CANNOT BE VIEWED QUARTERLY................ 76

FIGURE 57: SQL VIEW..................................................................................................................... 81

FIGURE 58: INCREMENTAL LOSS TRIANGLE AND DEVELOPMENT FACTORS ........................................ 82

FIGURE 59: RETRIEVE AN ANALYSIS................................................................................................. 84

FIGURE 60: DELETE A SAVED ANALYSIS........................................................................................... 85

FIGURE 61: SAVING AN ANALYSIS .................................................................................................... 86

FIGURE 62: CONFIRMATION OF SAVING ............................................................................................ 86

FIGURE 63: PDF REPORT ................................................................................................................ 87

FIGURE 64: EXPORT TO EXCEL ........................................................................................................ 88

FIGURE 65: DASHBOARD WIZARD FOR SAVING PAGES ..................................................................... 89

FIGURE 66: ANALYTICS ALERT WIZARD............................................................................................ 91

FIGURE 67: E-MAIL – TO SEND AN E-MAIL: ....................................................................................... 93

FIGURE 68: WARNING MESSAGE ...................................................................................................... 95



FIGURE 69: EXAMPLES OF FILTER CATEGORIES AND FILTERS ........................................................... 99

FIGURE 70: LOSS MONITOR MAIN SCREEN ..................................................................................... 100

FIGURE 71: LOSS MONITOR ANALYSIS SETUP ................................................................................ 101

FIGURE 72: LOSS MONITOR SIDE BAR MENU.................................................................................. 102

FIGURE 73: LOSS RATIO AGING PAGE............................................................................................ 103

FIGURE 74: LOSS RATIO RELATIVITY PAGE .................................................................................... 105

FIGURE 75: EXAMPLE OF CALENDAR/ACCIDENT CASE INCURRED LOSS RATIO ................................ 106

FIGURE 76: EXAMPLE OF LOSS RATIO RELATIVITY.......................................................................... 106

FIGURE 77: FREQUENCY AGING PAGE............................................................................................ 107

FIGURE 78: FREQUENCY RELATIVITY PAGE .................................................................................... 109

FIGURE 79: EXAMPLE OF LOSS FREQUENCY PER CAR YEAR........................................................... 110

FIGURE 80: EXAMPLE OF FREQUENCY RELATIVITY.......................................................................... 110

FIGURE 81: SEVERITY AGING PAGE................................................................................................ 111

FIGURE 82: SEVERITY RELATIVITY PAGE ........................................................................................ 113

FIGURE 83: EXAMPLE OF ACCIDENT YEAR LOSS SEVERITY ............................................................. 114

FIGURE 84: EXAMPLE OF SEVERITY RELATIVITY ............................................................................. 114

FIGURE 85: SUMMARY SUBMITTAL PAGE........................................................................................ 115

FIGURE 86: LOSS MONITOR SUMMARY BY BRANCH OFFICE – LOSS RATIO TAB............................... 116

FIGURE 87: LOSS MONITOR SUMMARY BY BRANCH OFFICE – FREQUENCY TAB ............................... 117

FIGURE 88: LOSS MONITOR SUMMARY BY BRANCH OFFICE – SEVERITY TAB................................... 118

FIGURE 89: RETENTION MONITOR ANALYSIS SETUP SCREEN .......................................................... 119

FIGURE 90: RETENTION MONITOR SIDE MENU ................................................................................ 120

FIGURE 91: SCRAP RATE FIRST 3 MONTHS .................................................................................... 121

FIGURE 92: NEW BUSINESS RETENTION PAGE 12 MONTHS ............................................................. 123

FIGURE 93: RETENTION TREND 48 MONTHS ................................................................................... 125

FIGURE 94: TENURED RETENTION OVER 48 MONTHS...................................................................... 127

FIGURE 95: RETENTION MONITOR ANALYSIS ................................................................................ 129

FIGURE 96: RETENTION MONITOR SUMMARY BY BRANCH ............................................................... 130

FIGURE 97: PROFILE MONITOR MAIN SCREEN ................................................................................ 131

FIGURE 98: PROFILE MONITOR ANALYSIS SETUP ........................................................................... 132

FIGURE 99: PROFILE TEMPLATE PAGE .......................................................................................... 133

FIGURE 100: NEW ENTRIES TO PROFILE TEMPLATE ....................................................................... 134

FIGURE 101: RESCORED PROFILE TEMPLATE ................................................................................ 135

FIGURE 102: PROFILE MONITOR SIDE MENU................................................................................... 137

FIGURE 103: VARIATION FROM PROFILE........................................................................................ 138

FIGURE 104: ADVERSE SELECTION ............................................................................................... 140



FIGURE 105: ATTRIBUTE OVERVIEW .............................................................................................. 142

FIGURE 106: SUMMARY PAGE........................................................................................................ 144

FIGURE 107: PROFILE MONITOR SUMMARY BY UNDERWRITING COMPANY ....................................... 145

FIGURE 108: CLAIMS MONITOR ANALYSIS PAGE ............................................................................ 147

FIGURE 109: BAND PARAMETER SETUP ......................................................................................... 148

FIGURE 110: BAND LOCATION CHART ............................................................................................ 149

FIGURE 111: CLAIMS MONITOR SIDE MENU .................................................................................... 150

FIGURE 112: LOSS RESERVE ACCURACY – BY DOLLAR.................................................................. 151

FIGURE 113: LOSS RESERVE ACCURACY – BY CLAIMS................................................................... 153

FIGURE 114: POLICY DETAIL FOR LOSS RESERVE ACCURACY ........................................................ 155

FIGURE 115: INFLATION RATE PAGE .............................................................................................. 156

FIGURE 116: CLAIM EXPENSE PAGE .............................................................................................. 157

FIGURE 117: SALVAGE & SUBROGATION PAGE .............................................................................. 159

FIGURE 118: TIME LAG MEASUREMENTS ........................................................................................ 161

FIGURE 119: SAVING AN ANALYSIS ................................................................................................ 163

FIGURE 120: NAMING A SAVED ANALYSIS ...................................................................................... 163

FIGURE 121: RETRIEVE SAVED ANALYSIS ...................................................................................... 164

FIGURE 122: DASHBOARD WIZARD FOR SAVING PAGES ................................................................. 165

FIGURE 123: ADDING SCORING TO THE DASHBOARD ...................................................................... 166

FIGURE 124: ALERT WIZARD ......................................................................................................... 168

FIGURE 125: ALERT E-MAIL SCREEN .............................................................................................. 169

FIGURE 126: AN ANALYSIS IN AN EXCEL SPREADSHEET ................................................................ 170

FIGURE 127: NO DATA WARNING MESSAGE ................................................................................... 171

FIGURE 128: RESCORE WARNING MESSAGE .................................................................................. 171



0BAbout This Guide

Welcome to the Insight User Guide

This guide provides detailed instructions for using Insight V5.1.0 to access information. Using the step-by-step instructions and examples pictured for each task, the User Guide will demonstrate the capability to generate, view, distribute, store, and retrieve reports electronically.

Terms, fields, and formulas introduced throughout the guide, and often indicated by italicized text, are defined in the Glossary located at the back of the manual. Detailed descriptions of reports available in Reports are provided in Appendix A. A summary of the filters found in Analytics and the Monitors is located in Appendix B. Metric descriptions can be found in Appendix C.

How this Manual is Organized

Chapter 1: System Information Describes the Insight system requirements.

Chapter 2: Introduction to Insight Provides an overview of the architecture and components of the Insight system.

Chapter 3: Login and Logout of Insight Describes how to login and logout of Insight.

Chapter 4: Dashboard Provides an overview of the Insight Dashboard interface.

Chapter 5: Reports Describes the Reports screen interface.

Chapter 6: Analytics Describes how to use the Analytics screen to create an analysis.

Chapter 7: Monitors Describes how to use the Monitors screen to perform analyses of key business data.

Appendix A: Available Reports Proves an overview of the Insight reports.

Appendix B: Filters Provides a listing of the standard filters available in Insight.

Appendix C: Metrics

Provides a description of the metrics available in Insight.

Appendix D: Failure to Display Popups Describes how to override popup blockers which may inadvertently prevent important information screens from displaying with Insight.

Glossary Provides a glossary on Insight terms.



37B

Manual History

New editions incorporate any updates issued since the previous edition.

Publication Number Product Version

Updated

P01-500-09 Version 5.1.0 February 2009

P01-500-08 Version 5.0.8.2 July 2008

P01-500-07 Version 5.0.8 February 2008

P01-500-06 Version 5.0.7 January 2008

P01-500-05 Version 5.0.6.2 June 2007

P01-500-04 Version 5.0 July 2006

P01-500-03 Version 4.5 November 2005

P01-500-02 Version 4.0 July 2004

P01-500-01 Version 3.5 August 2001

Customer Support

If you need assistance with Oracle Insurance Insight, please log a Service Request using My Oracle Support at http://metalink.oracle.com.

Address any additional inquiries to:

Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA 94065 U.S.A. Worldwide Inquiries: Phone: +1.650.506.7000 Fax: +1.650.506.7200 oracle.com



1BChapter 1

2BSystem Information 25B

System Requirements Oracle recommends the following as the minimum requirements for Insight.

Operating Environment:

• Windows 2003

Database Platform:

• Microsoft SQL Server 2005 Service Pack 2, Enterprise Edition

* Insight requires this version to enable specific features such as: Table Storage Partitions and VarDecimal Storage Format

Application Server Environment:

• IBM WebSphere Application Server Version 5.1, V6.0

* Contact Oracle for other J2EE environments

NOTE Netscape® and Mac® OS browsers are unable to fully support Insight.

End-user Workstation Requirements:

• P3 500 MHz processor or faster

• 512 MB of RAM or greater

• 20 MB of free disk space

• Microsoft Windows 2000 or XP

• Microsoft Internet Explorer Version 6.0 and later

• Adobe Acrobat Reader 5.0 and later

NOTE If you have a popup blocker installed, you will need to disable it for Insight to work properly.

For help on disabling popup blocker, see 467HAppendix D.



26BSystem Features

The following are shared features found throughout Insight and apply to all logins.

39BBasic Safety Precautions Secure your computer when you leave your workspace. This prevents any unintentional changes to the analysis in progress and protects the integrity of your work.

40BInactivity / Timeout Insight is a web-based application and will log you out of the system without saving your work if left inactive for a certain length of time. Your system administrator establishes the specified number of minutes. The default setting is 20 minutes. If timeout does occur, log back onto the system and continue to work.

41BNavigating Insight Navigate through Insight by clicking on the top and side menus. Do not use the browser buttons: BACK, STOP, REFRESH or HOME. Using the browser to navigate the application may cause information to be lost.

Figure 1: Insight Top Bar Menu

The top bar menu will be available in the Analytics, Monitors and Reports applications. Popup windows may not have a top bar menu or may be different depending upon which application launched the pop up. Top bar menus will be explained in the applications where they occur.

Top bar menu options are:

• Dashboard – This option contains your selected alerts, reports and analyses. It acts as a home page for Insight.

• Analytics – This option will take you to Analytics, an ad-hoc query tool that lets you query, analyze and drill-up/drill-down on specific data elements.

• Monitors – Monitors are a set of applications that will guide you through specific, pre-defined insurance analyses. You must select a Monitor from the drop down menu: Loss, Profile, Retention or Claims.

• Reports – This option will take you to a list of 50 standard reports for Claims, Underwriting, Sales/Marketing, and Executive.

• My Settings – This option lets you manage your password.

• Help – This option will take you to the Insight help system.

• Logout – This option will log you out of the system.

Side menus will vary according to the screen you are in. Some applications will not have a side menu. Side menus will be explained in the applications where they occur.



75BNavigation Notes

Prior to visiting another web site, make sure you save any analyses that you want. If you leave the Insight screen for an extended period of time, you may have to log back in when you return.

If the browser window closes unexpectedly, any unsaved application analyses will be lost. It will be necessary to open a new window and log on again to regain access to the application.

42BClearing Temporary Files

Because Insight is a web-based application, you may need to clear out your browser’s temporary file periodically.

Keeping the temporary file clear may improve performance by clearing off space from your hard drive.

76BClearing the Temp File

Open up a regular browser window. On the top menu bar, click Tools Internet Options.

Figure 2: Browser Toolbar

A popup box will be displayed. The General Tab will be the top Option displayed. Click the Delete Files button on the General Tab Temporary Internet Files – located in the middle section.

Figure 3: Delete Files

To view your temp files or to define your temp file settings, click the Settings button. This will open up an information screen where you can make any adjustments.



A warning message will appear.

Figure 4: Temp File Warning Message

You can select to delete all offline content in addition to the temp files. This will remove any pages that may be stored. Stored pages specify that when you return to a page you viewed previously, the browser should not check to see whether the page has changed since you last viewed it.

Selecting this option can provide the most speed when browsing through pages you have already viewed.

Removing stored pages will force the browser to get the page. This may result in slower page loading. However, deleting older pages will help to make sure that you are viewing the most current version of a page.

To clear the temp file:

• Check if you want to Delete all offline content.

• Click OK to clear the temp file.

• Depending upon the amount of files that need to be deleted, this may take a few minutes. When the temp files have been removed, you will be returned to the previous page.

• Click OK to close the Internet Options box and continue working.

If you do not want to clear your temp file, click Cancel to return to the previous screen.

43BTroubleshooting If you experience any trouble with Insight please contact your system administrator.



3BChapter 2

4BIntroduction to Insight

Insight is a comprehensive business intelligence system created exclusively for the Property and Casualty (P&C) insurance industry. The Insight Business Intelligence System:

• Consolidates data from multiple, disparate source systems to provide a strategic enterprise-wide view across operating units.

• Provides an underlying data model constructed specifically for the P&C insurance industry.

• Delivers information management, reporting and advanced analytics to end-users through an easy-to-use Web application.

• Automates many manual processes “on the fly”, such as Loss Triangles and Incurred Loss Ratios.

• Accommodates all P&C lines of business and all states/provinces in the U.S. and Canada.

Insight is a complete, end-to-end business intelligence system comprised of two main components, Insight Information Management Suite (Data Layer) and Insight Applications Suite (Application Layer) with Insight Implementation & Support Services involved from system implementation to user adoption.

Insight Information Management Suite (Data Layer) The Insight Information Management Suite is the underlying data layer that provides all components necessary to extract, transform, load and manage data. The Information Management Suite includes the ETL Templates, the Data Warehouse and Insure Mart data models, a comprehensive set of data loading and balancing procedures and a Meta Data repository for the Insight applications.

Insight Applications Suite (Application Layer) The Insight Applications Suite is a complete set of Web-based analytical and reporting applications that enable users to generate, view, distribute, electronically store and retrieve critical reports. The applications offer an easy-to-follow, point-and-click interface using built-in insurance metrics, common industry terms, quantitative measurements and industry-standard naming conventions. The Insight Applications Suite is comprised of four main components:

• Dashboard

• Analytics

• Monitors

• Reports

Functionality Overview



Dashboard

The Dashboard serves as a personalized homepage for users to save reports and analyses for quick access. As data is refreshed in the datamarts, items saved to a user’s Dashboard are automatically updated with the most recent data. From the Dashboard users can navigate to any Application to which security access has been granted.

Features Include:

• Organize Dashboard in specific sections, such as Reports, Alerts, My Analysis and Background Results.

• Subscribe to Reports to display the most current data on your Dashboard.

• Save Alerts with specific parameters (ex: Paid Losses > $10,000) that once reached will notify a user by changing the color of display.

• Monitor a specific measurement (ex: Inforce Premium) that is updated every Day or every Month.

Analytics

Analytics is an intuitive ad hoc query tool that enables users to query, analyze and drill-up/drill-down on specific data elements in a graphical or data chart view. Each Analytics datamart is presented to the user as a category. Some categories, such as Corporate Experience Summary, Corporate Detail and Claim Detail, provide data across all supported lines of business. Other categories, such as Personal Auto Detail, provide data specific to that line of business.

Analytics supports both monthly and daily datamarts. Data in the monthly marts represents a snapshot as of the end of a specific month and can be viewed by month, by quarter or by year on an accident year, calendar year and policy year basis. Data in the daily marts represents a snapshot as of the end of a specific day and can be viewed by day, by week or by month on a calendar year basis.

When setting-up queries in Analytics, a user selects data from two areas:

• Metrics – Represent calculated values, including premiums, losses, exposures, ratios, averages and counts.

• Filters – Represent elements by which the metrics can be analyzed, such as by line of business, agency, program, adjuster, class code and postal code. Filters are organized in a Who, What, When, Where format to facilitate ease of navigation.

Users can define the specific drill paths of how they wish to view the results of a query.

For example, if you want to view premiums filtered by month, then by producer and then by territory, you can set-up this specific drill path. Data outputs also can be saved in a PDF format or exported to Microsoft Excel where the data can be further manipulated. All queries that you create can be saved to your Dashboard or shared with other users of Insight via e-mail.

Monitors

The Monitors are a set of applications that guide you through specific, pre-defined insurance analyses, such as Loss Frequency and Severity, Claims Reserve Accuracy and New Business Retention. Like Analytics, you can select from a list of filters to analyze premium and loss data by various elements. Filters are specific to each Monitor application and are organized in a who, what, when, where format to facilitate ease of navigation.



The Monitors support monthly datamarts only where policy and claims data can be viewed by month, by quarter or by year on a calendar year basis. Many functions in Analytics also exist in the Monitors, including saving queries to the Dashboard, e-mailing saved queries and exporting data to Microsoft Excel.

Reports

The base Insight product includes more than 50 standard reports accessible through the Reports application. Each report includes a definition document explaining the report, including data elements, calculations and target audience.

Reports are generated on a monthly basis, and a copy of each monthly report is archived for future reference. Existing reports can be modified using Crystal Reports.





5BChapter 3

6BLogin and Logout of Insight

The System Administrator will supply a User Name and Password to you.

To login to Insight, enter User Name and Password and click .

Figure 5: Login Screen

• A successful login opens onto the Insight Dashboard screen.

• A failed login will result in an error message on top of the login field.



44BLogin Help

If you have forgotten your user name and password, an e-mail reminder can be sent to you from your system administrator.

Figure 6: Login Help Page

• Make this request by clicking on the help line located underneath the login area.

If you have forgotten your password, please click here for help.

• Enter in your e-mail address and click .

You also have the option to try again. Click on the highlighted here located underneath the e-mail request box, to be returned to the login screen.

NOTE If you experience any further difficulty logging in, please contact your system administrator.



45BChanging Your Password

It is recommended that you change your Password periodically.

Figure 7: Change Password Menu Option on the Drop Down List

To change your password:

1. Click on My Settings.

2. Select Change Password from the drop down menu. You will be placed on the Change Password screen.

3. Enter in your new password.

4. Confirm your new password.

5. Click the Change Password button. Your password will be updated.

6. Click OK to return to the previous screen.

If this is not the screen you wanted, click Cancel to return to the previous screen.

27BLogging Out of Insight

When you are ready to logout, be sure to save any analysis you may want to run or view later. Analyses are not automatically saved upon exiting the system.

Figure 8: Logout

77BTo Logout

• Click from the top blue bar menu to be disconnected from the system.

• A successful logout will return you to the Insight login screen.

Once you have successfully logged out, you can navigate to another site or close the window.

NOTE If you experience any difficulty logging out, please contact your system administrator.





7BChapter 4

8BDashboard

The Insight Dashboard provides a location to place selected alerts, subscribed reports and data analyses generated by Insight.

Most of the information that you choose to place on your Dashboard doesn’t need to be re-subscribed to every time data is updated. Subscribed Reports that have been added to the Dashboard will automatically be updated every time the data is refreshed. Data analyses will be updated as well. Alert parameters will be tested as new data is brought into Insight, either monthly or daily. Summaries, found on the Monitor Summaries tab, are not updated when data is refreshed.

Figure 9: Dashboard Contains Tab Separated Areas

The first time you login, the Dashboard will be empty. You can select the information that you want displayed on the Dashboard in the Reports, Analytics and Monitors applications. Your selections will appear on the Dashboard immediately after you save them, and will remain on the Dashboard until you choose to delete them. The Dashboard does not have to be populated; however, it is recommended.



46BDashboard Icons

On the Dashboard, you will encounter several icons that are used for identifying contents on the Dashboard. The list below provides a quick view of what each icon means.

Figure 10: Dashboard Icons

78BSelect All Option

On the Dashboard, you will see a check box next to the title name.

Figure 11: Select All Option

This indicates that Select All is available on this screen. When you check the box in the menu field, it will automatically check every available check box in that field, effectively selecting all of them.

Use this option when you need to delete or add large numbers of entries.

Symbol Purpose

Active Alert A red alarm bell indicates an alert that has been activated on a particular analysis.

Alert An alarm bell indicates that an alert has been set for a particular analysis.

Report This icon indicates a report has been saved from the Reports application.

Monitor Summaries This icon indicates a summary report has been saved.

Delete Clicking this icon will delete any checked items on the page.

Expand Information This icon, found on the My Analysis tab, means the information has been condensed and is not on display. Clicking this icon will expand the information below. This icon will be located in front of an analysis.

Condense Information This icon, found on the My Analysis tab, means the information displayed has been expanded to show all. Clicking this icon will condense the information below. This icon will be located in front of an analysis.



47BDashboard Tabs

The Dashboard contains four tabs:

• Alerts

• Reports

• My Analysis

• Monitor Summaries

48BAlerts

Alerts can help identify problem areas where adjustments may be needed to improve financial results. Setting an alert lets you know immediately when business falls outside of performance levels. Alerts will remain in set status until alert parameters have been reached.

79BActive Alerts

When alert parameters have been reached, an Alarm will be activated. The icon will change from yellow to red. When the Alarm has been activated, the Subject name will become a hyperlink. Clicking the Subject name will take you to the application and query that triggered the alert.

80BAdding an Alert

The Alerts tab is populated whenever an alert has been set up from within the Monitors application or the Analytics application. Alerts cannot be added from the Dashboard.

81BViewing an Alert

You will be able to view an Alert only when the Alert has been activated. When the Alarm has been activated, the Subject name will become a hyperlink. Clicking the Subject name will take you to the application and query that triggered the alert.

82BEditing an Alert

Alerts cannot be edited from the Dashboard. If you would like to change or edit an Alert, you must re-enter the Monitor or Analytics application, re-create the query with the changes you need and save this new Alert to your Dashboard.

83BDeleting an Alert

If an Alert is no longer required, it can be deleted. To remove an Alert from the Dashboard, first check the box in front of the Alarm icon on the far left side of the screen. Next, click the Delete icon found at the bottom of the tab.

A caution box will be displayed to verify that the selected Alarm should be removed. Click OK, to remove the Alarm from the Dashboard immediately. Click Cancel to be returned to the Dashboard without deleting the Alarm.



49BReports

Reports provide a “snapshot” of premium and loss data as of the end of a particular month. The static data is organized between summary-level reports that provide top-level analyses across all lines of business and reports that provide analyses specific to separate lines of business. More detailed ad hoc analyses can be run in the Analytics application.

84BAdding a Report

The Reports tab is populated whenever you subscribe to a Report. Reports can be added from within the Reports application only.

85BViewing a Report

When the Report Title is clicked, the Report will be produced in a separate window using the same parameters as the initial Report request.

86BEditing a Report

Reports cannot be edited from the Dashboard. If you would like to change or edit a Report, you must re-enter the Reports application, re-create the Report with the changes you need and subscribe to this new Report in order for it to be displayed on your Dashboard.

87BDeleting a Report

If a Report is no longer required, it can be deleted. To remove a Report from the Dashboard, first check the box in front of the Report icon on the far left side of the screen. Next, click the Delete icon found at the bottom of the tab. Deleting a Report is the same thing as Unsubscribing from a Report.

A caution box will be displayed to verify that the selected Report should be removed. Click OK, to remove the Report from the Dashboard immediately. Click Cancel to be returned to the Dashboard without deleting the Report.

50BMy Analysis

Analyses can be performed in both the Analytics application and the Monitor application. These applications enable you to analyze specific areas of business in an ad hoc manner. By pointing and clicking through common industry terms and viewing quantitative measurements, you will be able to identify trends in business results that you may never have detected.

The metrics (currency, ratio) and filters (who, what, when, where) cannot be altered on the analysis displayed; however the information will reflect the latest data load in the warehouse.

88BAdding an Analysis

The My Analysis tab is populated whenever you click the button after running an analysis in the Analytics application. Or whenever you click the Add to Dashboard option found on the left side menu, in the Monitors application.



89BViewing an Analysis

When the Analysis Title is clicked, the Analysis will be produced in a separate window, using the same parameters as the initial request.

You can view the information selected to appear on the Dashboard by clicking the expand information icon in front of the Analysis Title. When you are finished, you can collapse the information by clicking the condense information icon .

90BEditing an Analysis

An Analysis cannot be edited from the Dashboard. To change an Analysis, enter the Analytics application, re-create and run the modified Analysis, then subscribe to this new Analysis, in order for it to be displayed on your Dashboard. If the original Analysis was saved, you can open and edit the Analysis. Run and save the modified Analysis by either replacing the original or by giving it a new name, then add the new Analysis to your Dashboard.

91BDeleting an Analysis

If an Analysis is no longer required, it can be deleted. To remove an Analysis from the Dashboard, first check the box in front of the Analysis on the far left side of the tab. Next, click the Delete icon found at the bottom of the tab.

A caution box will be displayed to verify that the selected Analysis should be removed. Click OK, to remove the Analysis from the Dashboard immediately. Click Cancel to be returned to the Dashboard without deleting the Analysis.

51BMonitor Summaries

Loss, Retention and Profile Monitors allow you to run Summaries. Claims Monitor does not have a Summary option. These summary requests take some time and can run in the background of the application. This means that you can continue working in Insight without affecting the Summary running at the same time. Summaries allow you to create a page that displays scores for all attributes with weighting, View Adverse Selection, Change in Profile, and/or Variation. Summaries also display and score Observed Rating.

Summaries on the Monitor Summaries tab are not updated with each new data load. You can place multiple summaries on your Monitor Summaries tab, which would enable you to compare/contrast summaries from various time periods.

92BAdding a Summary

The Monitor Summaries tab is populated whenever you run a Summary from the Monitors application. Summaries can be added from within the Monitors application only.

93BViewing a Summary

When the Summary Name is clicked, the Summary will be produced in a separate window containing the information from the initial Summary request.

The navigation options on this page are:

Print this window – which will send the contents of the screen to your regular printer.

Close Window – which will close the window and return you to the Dashboard.



94BEditing a Summary

A Summary cannot be edited from the Dashboard. If you would like to change or edit a Summary, you must re-enter the Monitors application, re-create the Summary with the changes you need and run this new Summary, in order for it to be displayed on your Dashboard.

95BDeleting a Summary

If a Summary is no longer required, it can be deleted. To remove a Summary from the Dashboard, first check the box in front of the Monitor Summaries icon on the left side of the tab, center screen. Next, click the Delete icon found at the bottom of the tab.

A caution box will be displayed to verify that the selected Summary should be removed. Click OK, to remove the Summary from the Dashboard immediately. Click Cancel to be returned to the Dashboard without deleting the Summary.

96BPopulated Dashboard

A populated Dashboard can contain as much or as little information as you need. You can expand or collapse areas, as you need. Scroll bars on each tab will allow you to view all the alerts, reports and summaries that you have chosen.

Figure 12: Populated Dashboard



9BChapter 5

10BReports

Insight includes more than 50 standard reports accessible through the Reports application. The wide range of reports provides meaningful data targeted to specific business groups and lines of business. Each report is published in PDF format. Many reports have a definition document explaining the report, including data elements, calculations and target audience. 230HAppendix A is a listing of the current reports. You also can subscribe or unsubscribe to any report and have it appear on your dashboard.

Figure 13: Reports Home Page

Reports are generated on a monthly basis and a copy of each monthly report can be archived for future reference allowing data and trends to be analyzed month by month, quarter by quarter, or year by year.

All listed Reports will be from the most current load. The last Load Date will be displayed in the upper left hand corner of the report screen.



52BReports Navigation

The top of the Reports window contains the Load Date, on the far left side of the screen, along with options to help you select the report that best suits your needs. You can select filters, or search for specific words or phrases. You can also subscribe, unsubscribe or view a list of available reports.

As long as a filter is selected, that criteria will be included in any filtering or search results. To remove a filter select the “all” option.

Filtering Options

Filtering can eliminate the reports that do not meet your criteria. The three filter options are source, type and group.

Source

Source is defined as the person who initially requested the report. Some reports will be open to everyone and some reports will have limited viewer ship. To select a report by source, choose a source name from the drop down menu. Reports that match that filter will be displayed below.

Type

Report Types are defined by time, either monthly or yearly. To choose a specific type, select a type from the drop down list. Reports that match that filter will be displayed below.

Group

Groups are defined as individuals or executive. To choose a specific group, select the group from the drop down menu. Reports that match that filter will be displayed below.

Searching Search through a variety of standard reports to find the report that meets your specific analysis criteria. You can use keywords or phrases to hone in on the reports that will contain the information or data that you need.

Search

To search for a specific report, enter in your keyword or phrase and click the Search button. The results that match will be displayed below.



97BSuggested Keywords to Search On

98B

Adjuster Number Effective Date New Business

ALAE Employee Paid Expense

Annual Retention Expense Reserve Paid Loss

Branch Expiration Date Policy Count

Cause of Loss Governing State Policy Number

Claim Number Line of Business Producer

Claim Report Date Loss Date Recovery Loss

Claim Status Loss Reserve Renewal Term

Claimant Number Named Insured Written Premium

Options You can print a complete list of available Reports, Subscribe to any Report and Unsubscribe from any Report using the options found on the top bar menu.

Print List

Clicking this icon will allow you to view a printable version of the Current Reports list on a separate screen. To print the list, scroll to the bottom of the new window and click the Print this window link. The list will print to your local printer.

Subscribe Subscribing to a Report will place this Report on your Dashboard in the Reports tab. Subscribed Reports are updated with each new data load.

Unsubscribe Unsubscribing a Report will remove this Report from the Reports tab on your Dashboard.



Subscribing to a Report

1. To Subscribe to a Report, check the box at the end of the report row.

2. Click the Subscribe button. The Report will be placed on your Dashboard on the Reports tab.

If you are currently subscribed to a Report, there will be a check mark in the Dash column on the right side of the screen.

Figure 14: Subscribed Reports

99BUnsubscribing a Report

1. To Unsubscribe a Report, check the box at the end of the report row.

2. Click the Unsubscribe button. The Report will be removed from the Reports tab on your Dashboard.

Deleting a Report from the Reports tab on your Dashboard will Unsubscribe a Report as well. 53B



Reports Screen

The main body of the reports screen contains the entire list of current reports, various viewing options and description information.

The column headings are:

• ID – Report Identification Number. This number is for Oracle use.

• Src – Source is defined as the person who initially requested the report. Some reports will be open to everyone and some reports will have limited viewer ship.

• 231HReport Name – The name of the Report. Reports can be viewed, printed and saved. Reports cannot be edited in this format.

• 232H233HDoc – Many reports have Report Documentation that describes the reason for the report, who would benefit from it, report columns, keywords and other information. Report Documentation can be viewed, printed and saved.

• Type – Types are defined by time, either monthly or yearly.

• Group – Groups are defined as individuals or executive.

• 234HHist –Reports that have been stored for later reference are Archived Reports. The Archived Reports can be viewed, printed and saved. Archived Reports cannot be edited.

• Dash – A checkmark in this column indicates that this Report is listed on the Dashboard.

• – This checkmark box will be used when you want to subscribe or unsubscribe Reports.

100BReport Name – Viewing Reports

To view a report, click on the Report Name and the details of the report will be displayed on a separate screen.

Figure 15: Viewing a Report



101BReport Name – Saving and Printing Reports

Reports are in PDF format and can be saved to your local drive or network by clicking the Save a Copy button. Reports also can be printed to your local printer by clicking the Printer button.

Other menu options will be dependent on the version of Adobe Acrobat you have.

NOTE At minimum, you must have Adobe Acrobat Reader installed on your system to use this feature. Acrobat Reader is available from 235Hwww.adobe.com.

102BDoc – Viewing Report Documentation

Many reports have report documentation that describes the reason for the report, who would benefit from it, report columns, keywords and other information. To view the report document, click the doc link on the same line of the report you want to view. The report will be displayed on a separate screen in PDF format.

Figure 16: Report Document

103BDoc – Saving and Printing Report Documentation

Report Documentation is in PDF format and can be saved to your local drive or network by clicking the Save a Copy button. Report Documentation also can be printed to your local printer by clicking the Printer button.




NOTE At minimum, you must have Adobe Acrobat Reader installed on your system to use this feature. Acrobat Reader is available from 236Hwww.adobe.com.

104BHist – Viewing Archived Reports

Archived Reports contains previously run Reports that have been stored for later reference. To view archived reports, click the arc link located on the same line as the report you want to view. A separate screen will be displayed.

The report information - ID, Type and Group - will be listed at the top along with the Report Documentation link. Archived reports will be listed by Load Date. To view a specific report, click the Load Date of the report you want to view. The Report will be displayed in a separate window in PDF format.

Figure 17: Archived Reports

When you are finished viewing any Archived Reports, click the Back to Reports button to return to the Reports screen.

105BHist – Saving and Printing Archived Reports

Archived Reports are in PDF format and can be saved to your local drive or network by clicking the Save a Copy button. Archived Reports also can be printed to your local printer by clicking the Printer button.






54B107B55B11BChapter 6

12BAnalytics

Analytics is an intuitive ad hoc query tool that enables you to query, analyze and drill-up/drill-down on specific data elements in a graphical or data chart view. Each Analytics Datamart is presented as a category. Some categories, such as Corporate Experience Summary, Corporate Detail and Claim Detail, provide data across all supported lines of business. Other categories, such as Personal Auto Detail, provide data specific to that line of business.

Analytics supports both monthly and daily datamarts. Data in the monthly marts represents a snapshot as of the end of a specific month and can be viewed by month, by quarter or by year on an accident year, calendar year and policy year basis. Data in the daily marts represents a snapshot as of the end of a specific day and can be viewed by day, by week or by month on a calendar year basis.

When setting-up queries in Analytics, you will select data from two areas: Metrics and Filters. Metrics represent calculated values, including premiums, losses, exposures, ratios, averages and counts. Filters represent elements by which the metrics can be analyzed, such as by line of business, agency, program, adjuster, class code and postal code. Filters are organized in a who, what, when, where format to facilitate ease of navigation. Filter examples include:

• Who: By which insurance company, agent, underwriter or a combination of these elements?

• What: What line of business do you want to analyze? What underwriting elements do you wish to evaluate? General Liability? Class Code? Standard Industry Code?

• When: What is the period of time you wish to compare? Accident Year, Calendar Year, or Policy Year?

• Where: Would you like to view your results by exposure state? Postal code?

You can define the specific drill paths to view the results of a query. For example, if you want to view premiums filtered by month, then by producer and then by territory, Analytics can be set-up with this specific drill path. Data outputs also can be saved in a PDF format or exported to Microsoft Excel where the data can be further manipulated. All queries created by you can be saved to your Dashboard or shared with other Insight users via E-mail.

Analytics Features:

• Analyze premiums, losses and incurred loss ratios by producer and distribution channel. • Perform historical renewal analysis by underwriter and by program. • Create loss triangles and reserve analysis to monitor incurred loss, reserve changes and

expense payments. • Examine claim counts by adjuster / examiner, claim status, claim type and geography. • Analyze aspects of reinsurance program effectiveness, including direct, ceded, assumed

and net of reinsurance. • Measure inforce, canceled and expired policy counts by annual statement line, class

code, underwriter and product. • Compare profitability and expenses between lines of business, companies, programs and

geographies.



28BDeveloping Analyses

This is a high level view of creating an analysis. The basic steps are the same for all users. Each Analysis is user customized by selecting from a variety of filters, metrics and views.

1. To analyze business data in Analytics, first select a Category. This first step is to ensure the correct filters and metrics are in place. The default Category is Corporate Experience Summary.

2. Go into Setup to select the filters and metrics.

a. Select the appropriate filters to create an analysis from the Who, What, When, Where and Additional Filters Setup.

b. After selecting the filters, select the metrics that are to be used. Metrics represent the factual data such as dollar amounts, counts, ratios, exposures and averages that are queried from the data warehouse.

3. After selecting the filters and metrics, click on the View tab. A summary of the selected filters and metrics will be displayed. Use the Setup to adjust the Hidden and Shown items. The View tab is where you will name the new analysis.

4. Run the analysis or get a preview by clicking the Chart Preview tab or the Data Preview Tab.

Each of theses steps will be discussed in detail in the following sections.

Figure 18: Analytics New Screen



29BCategories of Datamarts

There are several analysis categories provided within Analytics. Some examples of analysis categories are:

• Corporate Experience Summary – Top level of data summarization. Corporate Experience Summary groups data by underwriter, agent, company, or line of business. Corporate Experience Summary is designed to provide a summary or overview of all data at the highest level.

• Corporate Detail – Mid level of data summarization. Corporate Detail groups data by underwriter, agent, company, or line of business with the ability to drill down to a policy coverage level.

• Line of Business Detail – Lowest level of data summarization. Line of Business Detail groups data by attributes specific to that line of business. The Line of Business Detail analysis category lets you filter on attributes specific to the line of business that you selected. These attributes can be selected individually or in combination to analyze data at very deep levels of detail.

Profiling business by specific attributes is possible, and these profiles can be applied through saved analyses to many different levels from enterprise wide scenarios down to specific agents, states, rating territories and postal codes.

Lines of business include:

− Claims Daily Detail − Claims Detail − Commercial Auto − Commercial Property − Corporate Daily Detail − Corporate Daily Summary − Corporate Detail − Corporate Experience Summary − Dwelling Fire − Homeowners − Personal Auto − Personal Umbrella

The Corporate Detail and Lines of Business categories provide more exact details for the analysis. These levels allow you to query for results that include filtering on attributes that are specific to the line of business level selected. These attributes can be selected individually or in combination to set up a very detailed data analysis.

NOTE Only one analysis category can be selected at any given time. The more summarized analysis categories will return results faster than the more detailed line of business analysis categories.



194BTop Bar Menu

The Top Bar Menu at the top of the page provides all the options available in Analytics. The top bar menu does not change according to login. All options are available to all users at all times.

Top Bar Menu

New Analysis Clears all current Filter, Metric and View Selections so that you can begin a new analysis.

Open Analysis Click this to open a previously saved analysis.

Save Analysis Click this to save a current analysis under a specific name.

Setup Sets up the Filters, Metrics and View Selection for an analysis.

Run Analysis Performs a query that returns the results of the Setup in a chart and table format.

Run Report Performs queries that return a PDF file containing a preformatted report of the current Filter, Metric, and View Selections.

Export Analysis Performs queries that return a CSV file of the current Filter, Metric, and View Selections. The file is compatible with most spreadsheet applications.

Background Runs the query in the background. The button changes to CANCEL when a query is running in the background.

Add to Dashboard Adds the current saved analysis to the Dashboard on the My Analysis tab.

Create an Alert Places an Alert on the Dashboard that will send an e-mail notification to specified recipients when set parameters are exceeded.

E-mail You can send a message with a PDF-file of the current analysis or a hyperlink to a saved analysis to other Insight users.

Figure 19: Analytics Top Bar Menu



195BExpanding the View

The page view can be changed to only display the setup area of the screen or only the summary area of the page by clicking the expand arrows.

Figure 20: Expanding the View

196BTo Expand the View

Click the arrow once to change the screen.

To return the screen to the original view, click the opposite arrow once.

• The top arrow will expand the Setup area to the left of the screen.

• The bottom arrow will expand the results area to the right of the screen.

197B



Screen Definitions

Analytics has many options to setup, view, print and distribute data. The screen definitions below will apply to most analyses.

198BTitle Bar

Tab Options

Drill Options

Resize Option

Print Option

Graph

Figure 21: Screen Definitions - Graph

Title Bar – Located beneath the Top Bar Menu, the Title Bar contains the Category, the owner of the analysis, the name of the analysis and the status of the Loss Triangles.

Tab Option – This area, located at the top of the analysis, contains the Chart, Data and SQL tabs.

Drill Options – The ability to drill up or down will be displayed with this button. If a drill up or drill down button is not visible, click on the bars of the graph to drill down.

Resize Option – When an analysis extends beyond the page, click the resize button to resize the graph.

Print Option – Click this button and a popup window will be displayed with a printable version of the graph.

Graph – The analysis graph will display in the results window under the “Chart” tab. The X axis and Y axis will be labeled with criteria from the analysis setup.

Analytics has many options to setup, view, print and distribute data. The Drill Information will apply to most analyses.



199BTitle Bar

200B Drill Info

Figure 22: Screen Definitions – Drill Down

Title Bar – Located beneath the Top Bar Menu, the Title Bar contains the Category, the owner of the analysis, the name of the analysis and the status of the Loss Triangles.

Drill Info – This area will display the drill levels available. The highlighted area is the level currently being displayed.



58BSetup

The Setup area contains tabs for the selection of Filters, Metrics, View Options and Drill Information. The filters and metrics available will depend on the selected analysis category.

59BFilters Filters are selected to group the data into specified categories, time ranges and selected subjects. Analytics begins with all available company data then groups this data based on the categories selected under the filter tab, and also constrains the data to the specific time ranges chosen.

You may choose as many filters as you need to generate the analysis results. The greater the number of filters, the more focused the results.

Figure 23: Setup Area of Analytics - Filters



Analytics lets you analyze data by asking four simple questions to select filters:

• WHO – Represents selections for individual companies, branch offices, underwriters, and agents.

• WHAT – Represents selections for individual lines of business, or line of business attributes, depending on the analysis category.

• WHEN – Which time frame is applicable to the analysis? A valuation period is selected by opening the When filter and selecting the period of time that will be used to analyze the data. The valuation period can be a single month, a quarter, year-to-date by month, several consecutive or nonconsecutive months, several quarters, several years, or any of the other choices listed in the pop-up window within the When filter category. All analyses have the same time options:

− Calendar Premium, Calendar Year Losses – Operational premium and loss transaction data, based on the calendar month/year the transaction occurs.

− Calendar Premium /Accident Year Losses – Operational premium based on the calendar month/year of the premium transactions and loss data transactions based on the month/year of the accident accumulating to the valuation date.

− Policy Premium, Policy Year Losses – Represents operational premium and loss transaction data based on the policy inception date and the date of loss falls within the policy term.

• WHERE – Represents selections for specific states, territories, or postal codes depending on the analysis category, if specific geographic areas are being targeted.

• ADDITIONAL FILTERS – Represent selections for filtering on new/renewal, active/cancelled, or direct, ceded, and assumed business depending on the analysis category.

The filters reduce the data into specific categories and time ranges.

NOTE Be sure to select a time period or accept the default time range, which is the current month and current year.



Figure 24: Analytics Filter Setup Page

To define a filter, expand the item for further detail, for example, “Who” will show the options available for this category. Click on the item to further define the options. For example, Underwriting Company, will open a popup window with options to include in the analysis.

Figure 25: Filters Selections



Select as many items as needed. Filters are selected and deselected by mouse clicks.

To include or remove items listed:

• Click the All>> button and all items in the Not Selected area will be moved to the Selected Items area.

• Use the Shift key + a mouse click for contiguous areas and click Include>. The highlighted items will be moved from the Not Selected area to the Selected Items area.

• Use the Control key + a mouse click for selecting or deselecting one line at a time. Click the Include> and the highlighted items will be moved from the Not Selected area to the Selected Items area.

• All >> selects all of items within a list box and moves them from the Not Selected area to the Selected Items area.

• Remove these items by utilizing the <Remove button to remove single items or the <<All to remove all items from the Selected Items area to the Not Selected area.

• Use the Clear button to move all items from the Selected Items area to the Not Selected area.

Once all choices are made, click the Save button to save the selections. The box will close and you will be returned to the Setup screen with all selections in place.

If this is not the filter you wanted to define, click Cancel to return to the previous screen. Analytics allows multiple filters to be selected and defined, except in the “When” filter.

201BWhen Filter Options

Insurance Company profitability can be measured on several accounting bases. The goal in any review is to:

• Evaluate the results in a particular period of time.

• Minimize influences from events outside this period of time.

• Provide consistent review of the results that are unaffected by the experience of prior years. Establish underwriting profit targets on an accident year basis.

• Compare actual results to targets on an accident year basis.

The resulting comparison allows utilization of underwriting profit targets to accurately assess whether recent operations have been sufficiently profitable.



Figure 26: When Filter Options

202BYear Basis Options

You can choose to have time measured in years. Calendar Premium, Calendar Losses Year; Calendar Premium, Accident Losses Year and Policy Premium, Policy Losses Year are simply different means of organizing the same premium and claim data. The count and metric amounts may change based on which Year Basis is chosen for the analysis.

• Some analyses can be run using all three Year Basis options, while other analyses can only be run on Calendar Premium – Calendar Losses year basis.

• If the Year Basis chosen is Calendar Premium-Accident Losses or Policy Premium-Policy Losses, a valuation date may also be selected. This is a month and year used to look at the data “As Of” that month and year. If no valuation month/year is selected, the when filter defaults to the current or most recent month/year for which data is available.



Calendar Premium (cycle date), Calendar Losses year (cycle date)

• Shows the premium and claims activity during a financial period.

• Incurred claims will differ from accident year incurred claims valued at the end of the particular year.

• Once calculated for a given period the experience never changes.

• Calendar Premium, Calendar Losses year is the default year basis.

• When Calendar Premium-Calendar Losses year basis is chosen, the Valuation Date entry box is grayed out and is not applicable.

The default time measure is Calendar Premium, Calendar Losses.

Calendar Premium (cycle date), Accident Losses Year (loss date)

• Shows the development history of claims, from the time they were incurred up to the present time.

• Derived by grouping claims from accidents that occur in the same calendar period.

• The estimated value of such claims varies depending on the valuation date selected, equaling the sum of paid claims up to that point in time and the loss reserves carried at that point in time.

When you choose this option, you will have to select the Valuations dates you want to include.

You also will have the option to run a Loss Triangle. If you want a Loss Triangle performed, select either Cumulative or Incremental from the drop down menu.

Policy Premium (policy effective date), Policy Losses Year (date of loss falls within policy term)

• Organizing claims or premiums based on policy writing dates involves the grouping of claims and premiums written during a financial period.

• Generally used for establishing ratemaking and loss reserve analysis.

• Use the Policy Premium, Policy Losses Year basis to get Loss Triangles.

When you choose this option, you will have to select the Valuations dates you want to include.

You also will have the option to run a Loss Triangle. If you want a Loss Triangle performed, select either Cumulative or Incremental from the drop down menu.

203BMonthly, Quarterly and Rolling Time Measurements

For more defined detail, such as monthly, quarterly or rolling, use the lower section to define the analysis time period.



204BCurrent

Generally the most current year loaded in the database is used in an analysis. Make any selection by clicking a radio button in front of one of the six options. The most current load date will be displayed to help make the appropriate selection.

Figure 27: When Current Options

Under the Current tab, you can select one of the following time periods:

• Current Month – This is the month of the most recent data loaded to the datamarts.

• Current Quarter – This is the quarter or last three months of the most recent data loaded to the datamarts.

• Current Quarter by Month – This is the same as the Current Quarter but data will be broken out by each of the three months in the quarter.

• Year to Date by Month – This is the most recent data loaded to the marts displayed by month from the beginning of the current year through the current month.

• Rolling Year by Month – This time period looks at data on a current year basis by month.

• Rolling Year by Quarter – This time period looks at data on a current year basis grouped by month.



205BRange

On this tab, you can select a specific time frame by month or quarter. Make selections by clicking on the drop down menus and highlighting selections.

Figure 28: When Range Options

Range options include selection for:

• Show by, either Month or Quarter

• Start Date, Month and Year

• End Date, Month and Year

206BCustom

You can pick the exact month(s) and quarter(s) for specific years that you want with the options on the Custom tab.

• To select exact months, click on the month, and the box will be highlighted. Pick and choose as many as necessary. Select all months by clicking the All Months box at the top.

• To select exact quarters, click on the quarter, and the box will be highlighted. Pick and choose as many as necessary. Select all quarters by clicking the All Quarters box at the top. Clicking a quarter deselects months previously highlighted.

• To select exact years, click on the year, and the year will be highlighted. Pick and choose as many as necessary. Select all years by clicking the All Years box at the top.



Figure 29: When Custom Options

Custom options include selections for:

• Specific Month(s)

• Specific Quarter(s)

• Year(s)

After making the selection, click Save to be returned to the previous screen.

Continue through the Where and Additional Filters making selections for the analysis setup. Where and Additional Filters function in the same way as the What filter described previously.

60BMetrics The next step in the Setup is selecting the metrics to associate with the filter items previously selected. The Metrics tab will display types of metrics based on the selected analysis category. The analysis category determines the level of detail displayed.

An example would be selecting a company name under the Who filter to review the written premium. Select written premium under the Metrics tab. The metrics are factual data, such as dollar amounts, counts, ratios, exposures and averages that are queried and aggregated from the data warehouse, that can be used as types of measurements.



Figure 30: Setup Area of Analytics - Metrics

To define a metric, expand the item for further detail, for example, Currency Metrics. The options available are displayed for this category. Click on the item to further define selections. For example, Premium Amounts, a popup window provides the options. 238HAppendix B contains examples of metrics by line of business.



Figure 31: Metrics selections

Select as many items as necessary to setup the analysis. Metrics are selected and deselected by clicking with the mouse.


• Click the All>> button and all items in the Not Selected area will be moved to the Selected Items area.

• Use the Shift key + a mouse click for contiguous areas and click Include>. The highlighted items will be moved from the Not Selected area to the Selected Items area.

• Use the Control key + a mouse click for selecting or deselecting one line at a time. Click the Include> and the highlighted items will be moved from the Not Selected area to the Selected Items area.

• All >> selects all of items within a list box and moves them from the Not Selected area to the Selected Items area.

• You can remove these items by utilizing the <Remove button to remove single items or the <<All to remove all items from the Selected Items area to the Not Selected area.

• Use the Clear button to move all items from the Selected Items area to the Not Selected area.

Once all choices have been made, click the Save button to save the selections. The box will close and you will be returned to the setup screen with all selections in place.

If this is not the metric you wanted to define, click Cancel to return to the previous screen.

Select and define as many metrics as necessary to setup an analysis.



Figure 32: Analytics Metric Setup Page

The Analysis Summary, located to the right side of the screen, will list the setup items selected, indicate if shown or hidden, and display the value.

61BView The next tab is the View Tab. The view tab gives a summary of the filters and metrics filters and metrics can be arranged in any order. Specify which filters and metrics should be hidden or shown.

Start with the filters selections using the hidden and shown boxes to determine what will be displayed on the chart or report output. The shown items are the ones that will appear and the hidden items will be used only to filter the results and will not show up on the chart or report. Use the view tab to change the way filter selections are grouped to customize the level of detail shown in the analysis display.

The first filter selected is always placed in the shown category and the remaining filter selections are placed in the hidden section. These filters can be hidden or shown and their order can be changed. For instance, to filter companies for results that span more than one time period, but display these as totals only, hide the time filter. The results are grouped into one total for that time period. The metrics selections also are shown and the order can be modified for the chart or report layout.



Figure 33: Setup Area of Analytics - View

To define a View, expand the item for further detail. For example, Filter Selections, has a popup window with options displayed on screen.



Figure 34: View Selections

Select as many items as necessary to setup the analysis. Views are selected and deselected by clicking with the mouse.


• Click the All>> button and all items in the Hidden area will be moved to the Shown area.

• Use the Shift key + a mouse click for contiguous areas and click Show>. The highlighted items will be moved from the Hidden area to the Shown area.

• Use the Control key + a mouse click for selecting or deselecting one line at a time. Click the Show> and the highlighted items will be moved from the Hidden area to the Shown area.

• All >> selects all of items within a list box and moves them from the Hidden area to the Shown area.

• You can remove these items by utilizing the <Hide button to remove single items or the <<All to remove all items from the Shown area to the Hidden area.

• You can move item up or down the Shown list by highlighting the item and clicking Up or Down to move the item.

• Use the Clear button to move all items from the Shown Items area to the Hidden area.

Once all choices are made, click the Save button to save the selections. The box will close and you will be returned to the setup screen with all selections in place.

If this is not the View you wanted to define, click Cancel to return to the previous screen.

Select and define as many Metrics as necessary to setup an analysis.



Figure 35: Analytics Metric Setup Page

The right side of the screen contains the Analysis Summary. The Analysis Summary provides a table view of the selected items and columns indicating if the item is Shown and stating the value. This allows you to review all of the selected filters and metrics and determine whether these items will be shown or hidden on the display.



Figure 36: Analytics View Setup Page

207BTitles

Report/Chart Titles can be added at this point. Titles are bolded and placed on the top most line shown on the report or chart output. The title and all of the filter selections shown will be saved when the analysis is saved.

To enter a title, click on Title in the View area of the Setup. A popup window will be displayed.

Figure 37: Title Entry from View

Enter in the title name and click Save. You will be returned to the previous screen.

If you do not want to title the analysis, click cancel to be returned to the previous screen.



208BAnalysis Summary Icons

The Icons along side analysis summary filters and metrics selected in Analytics are described below.

Analysis Summary Icons

Security Locked Dimension or can be used for Security and Filter Locks.

Filter Who, What, When, Where, or Additional Filters.

Formula A Formula has been used.

Snapshot Click for a snapshot view.

Cancel Click to exit.

Remove Click to remove metric or filter from the analysis.

Dollar Results expressed in dollar amounts.

Count Results expressed as a number of.

Ratio Results expressed as a ratio.

Non-Additive Values cannot be added.

Additive Values can be added across all dimensions. See page 481H73 for further details.

Semi-Additive Distinct

Can process an aggregation across multiple time periods. Values can be added within a Calendar Month but not across months. See page 482H73 for further details.

Semi-Additive Snapshot

Values are pre-aggregated and stored at a monthly level. These metrics are snapshots of those monthly periods and must be viewed in a context of a monthly period. As with Semi-Additive Distinct, they can be added within a Calendar Month but not across months.

See page 483H73 for further details.

Figure 38: Analytics Analysis Summary Icon Descriptions



30BRunning the Analysis

Now you are ready to run the analysis. Click the button in the top bar menu to run the analysis.

62BPreviewing an Analysis You can preview an analysis by clicking either the Chart Preview or Data Preview tab prior to actually running the analysis. This will allow a look at the data before running the analysis. It may be helpful to do this to verify the results. Click Run before saving an analysis.

Previewing does not allow an analysis to be saved. A sample watermark displays across the graph or data as a reminder to Run the analysis before saving.

63BRunning the Analysis in the Background An analysis may take some time to run, depending upon the amount of data it needs to sort through. The button on the Top Bar Menu allows you to run an analysis in the background, freeing you to perform other work within Insight.

After you launch an analysis by clicking the button, click the button on the Top Bar Menu. When the analysis has been converted to “Background” processing, the Background button will change to a Cancel button. At this point you can continue working by starting a “New” analysis, or “Open” an existing analysis. Additionally, you can navigate to other marts, Monitors, Reports, or Dashboard. You can even logout of Insight and as long as the server is running, the background queries will continue to run.

Cancel the analysis at anytime by clicking on the Cancel button.

209BMonitoring the Background Process

You can monitor the progress of the background query from the Open Analysis Web Page Dialog Box. To do so:

1. Click on the Open button on the Top Bar Menu to open this box.

Figure 39: Monitor Analysis



2. Select the “Background Queries” radio button. The screen now shows only those queries running in the background. A “Status” column indicates whether the query is pending, executing, failed, or completed.

Figure 40: Background Queries



Exceeding the Row Count Limit for an Analysis

This release of Insight allows the user to set a limit on the number of rows that are returned to Analytics by a query or report. The row limit is set via the MaxClientRowCount parameter in the ThazarGlobal_en_US.properties file. This file is located under:

\InsightV5.1.0\Applications\Insight\config\properties\

By default, this feature is turned off (i.e., MaxClientRowCount = 0). To turn on the row count feature, the Insight administrator must edit the ThazarGlobal_en_US.properties file and enter a row limit.

Figure 41: Edit MaxClientRowCount parameter in ThazarGlobal_en_US.properties File

In the example in the figure above the row limit has been set to 5000. In the event that a query or report returns results which exceed this limit then you will receive a message warning you of this fact.

There are several scenarios that will produce warning messages.



Running a Query

If the query exceeds the designated row limit, when the user clicks the button, a message will appear across the top of the Data screen similar to the one shown below. The query will display the results but only up to the row limit.

Figure 42: Warning Message Generated by a Query

Generating a Report If you generate a report via the Report option on the Analytic’s top bar menu and the row limit is exceeded, a warning message will appear at the top of the PDF report. As with the query, the report is generated but only up to the designated row limit.

Figure 43: PDF Report Generated by Analytics=>Reports



A warning message may also be returned based upon the “projected” row count in a report. In this case the report will not be generated and a message box similar to the one shown below will appear on the screen.

The row count is calculated by multiplying all “Shown” dimensions in the drill hierarchy. In the Analysis Summary View below, these dimensions are the filters marked “Yes” in the Shown column:

Figure 44: “Shown” Dimensions in the Analysis Summary View

In order to view the full data set you must either select more specific filter criteria or remove some of the filters from the drill hierarchy until the row count is equal to or less than the row limit.



Removing Filters from the Drill Hierarchy

To remove filters from the drill hierarchy:

1. Select View>Filter Selections on the Analysis Setup page to open the Filter Selections box.

Figure 45: Select Filters from the Drill Hierarchy

2. Select one or more filters under “Shown” and click the Hide button to move them to the “Hidden” list.

Figure 46: Hide Filters



3. In the Analysis Summary View, a “No” will appear next to the hidden filter name under the Shown column.

Figure 47: Hidden Filters in the Analysis Summary View

4. Rerun the query or regenerate the report to confirm that the results fall within the row limit.



Analysis Output

The requested analysis will be displayed as a chart or a data table depending upon the filters and metrics selected. Most analysis will have three output tabs:

• Chart

• Data

• SQL

It is possible to only get the Data and SQL tabs to display information. If an error message is displayed when the Chart tab is clicked, return to the filters and metrics to confirm or adjust the selections, then run the analysis again.

210BChart Tab View

The Chart Tab is where you can see how filters and metrics are displayed on a chart. From this display you can select specific grouping levels that will highlight the intended goals of the analysis. You can view your analysis as a graph at any time by clicking the Chart Tab.

Figure 48: One Level of Drill Down

You can drill down by clicking any of the grouped bars to get a more detailed analysis. The level of drill down will be displayed on the left hand side of the screen in the Drill Down Info.

To drill down further, click on any bar on the graphic, the next level down will be displayed. This may change the display from the chart area to the data area. To return up a level, click on the drill up button, the next level up will display. These buttons will not always be available and will vary depending upon the level displayed.



211BData Tab View

You can view data in the data area at any time by clicking on the Data Tab. The Data Tab View will show data in a table output format rather than a graphical format. In some instances, this may be the only way to view data, especially at the lowest drill down level.

Figure 49: Data Area View

The level of drill down will be displayed on the left hand side of the screen in the Drill Down Info.

To drill down further, click on the drill down button, the next level down will display. To return up a level, click on the drill up button, the next level up will display. These buttons will not always be available and will vary depending upon the level displayed.

212BPolicy and Claim Count Metrics Drill Down Capabilities

If certain analyzes include Policy or Claim count metrics then the values for these counts will appear in the Data view as active hyperlinks. When selected, these links export and display the Policy or Claim level details for the respective count to an Excel spreadsheet.

The user must first setup and run an analysis containing one or more Policy or Claim Count Metrics and select a datamart category which supports this feature. The following categories of datamarts enable this capability:

• Claims Detail • Claims Daily Detail • Corporate Detail • Corporate Daily Detail • Dwelling Fire



• Homeowners • Personal Auto • Personal Umbrella

This functionality is NOT enabled in the following datamarts due to the level of detail already enabled:

• Corporate Experience Summary

• Corporate Daily Summary

The counts appear in the Data view area as blue, underlined text. When the user clicks on a count value, Insight generates a list of Policy or Claim Details and then exports it to an Excel spreadsheet which launches over the Insight interface in a separate window. Users can then save, manipulate, or email the data contained in the spreadsheet.

Figure 50: Policy Count Listings in Excel



213BAdditive vs. Semi-Additive Metrics

A metric can have either Additive or Semi-Additive values. Additive values are those that can be added together. Semi-Additive values are those that can not be added together. When you view the results of an analysis in the Data view, Additive metrics will display totals while Semi-Additive metrics will show only “n/a” in the Totals row.

The additive and semi-additive icons identify the values of the selected metrics in the summary area. In this example, both the Inforce Policy Count and Claim Count metrics have semi-additive values.

Figure 51: Additive and Semi-Additive Metrics

The When Filters for the above analysis are:

• Calendar Premium, Calendar Losses • Current Quarter by Month – Oct, Nov, Dec 2005

When the analysis is run, it generates the following results:

Figure 52: Results for the Additive and Semi-Additive Metrics

All of the Additive metrics show totals. Note, however, that the totals for the both the Semi-Additive Inforce Policy Count and the Claim Count metrics read: n/a. They are only valid within the context of a time period (a Calendar Month) and cannot be summed across the three month period of the Current Quarter by Month filter.

Additive

Semi-Additive



Likewise, the Claim Count represents a Claim in the system rather than a Claim event such as Claim Opened or Claim Closed. Normally, these two events would be assigned to a time period and be fully additive. In this case, adding these numbers together would produce invalid results because records would be counted multiple times.

214BSemi-Additive Distinct vs. Semi-Additive Snapshot

There are actually two types of semi-additive metric values:



A Semi-Additive Distinct metric is one that is processed using COUNT(DISTINCT…<KEY VALUE>) SQL logic. By counting distinct keys, the system can produce valid aggregations of semi-additive metrics across time periods. The figure below shows the SQL statement for an analysis containing a Semi-Additive Distinct Inforce Policy Count metric.

Figure 53: SQL Statement for a Semi-Additive Distinct Inforce Policy Count Metric



A Semi-Additive Snapshot metric is pre-aggregated and stored in a datamart using Datamart load logic. In a monthly datamart, the metric is pre-aggregated and stored for each month supported by the monthly datamart. These metrics are snapshots within those monthly periods and must be viewed in the context of a monthly period. The figure below shows the SQL statement for an analysis containing a Semi-Additive Snapshot Inforce Policy Count metric.

Figure 54: SQL Statement for a Semi-Additive Snapshot Inforce Policy Count Metric

The core difference between Semi-Additive Distinct and Semi-Additive Snapshot is that the Distinct variety CAN process an aggregation across multiple time periods and the Semi-Additive Snapshot CANNOT.

For example, in a monthly datamart with a Semi-Additive Distinct Inforce Policy Count, you can create an analysis that computes Quarterly totals for Inforce Policy Counts (i.e., When Filter = “Current Quarter”).

Figure 55: Select Current Quarter for Semi-Additive Distinct Inforce Policy Count



In a monthly datamart with a Semi-Additive Snapshot Inforce Policy Count, you can NOT select Quarterly totals on this metric. The values are pre-aggregated and stored at a monthly level and must be viewed that way. If you were to select “Current Quarter” a warning message similar to one below would appear. To run the analysis you would need to either remove the Semi-Additive Snapshot Inforce Policy Count or select a Monthly based filter.

Figure 56: Semi-Additive Snapshot Inforce Policy Cannot be Viewed Quarterly



Metric Values

The following table identifies the value of each metric.

Metric Value Allocated Expense Reserve Change Additive Allocated Expense Reserve Change Ratio Additive Average Alloc Expense Paid Per Claim Semi-Additive SnapshotAverage Cancellation Premium Additive Average Combined Expense Paid Per Claim Semi-Additive SnapshotAverage Effective Premium Additive Average Expiration Premium Additive Average Inforce Premium Semi-Additive SnapshotAverage Retained Premium Additive Average Transaction Size Additive Average Unalloc Expense Paid Per Claim Semi-Additive SnapshotCancelled Policy Count Additive Cancelled Premium Additive Cancelled Premium to Written Premium Additive

Claim Feature Count Semi-Additive Distinct

Claim Occurrence Count Semi-Additive Distinct

Claim Status Count Semi-Additive Distinct Claim to Date Incurred Amount Semi-Additive Snapshot

Claimant Count Semi-Additive Distinct Claims Closed Additive Claims Opened Additive Combined Expense Reserve Change Additive Combined Expense Reserve Change Ratio Additive Combined Incurred Expense Additive Combined Incurred Expense Ratio Additive Combined Incurred Loss and Recovery Additive Combined Incurred Loss and Recovery Ratio Additive Combined Incurred Loss, Expense and Recovery Additive Combined Incurred Loss, Expense and Recovery Ratio Additive Combined Incurred Recovery Additive Combined Incurred Recovery Ratio Additive Combined Incurred Recovery to Incurred Loss Ratio Additive Combined Loss and Expense Incurred Additive Combined Loss and Expense Incurred Ratio Additive Combined Loss and Expense Reserve Change Ratio Additive Combined Loss and Recovery Reserve Change Additive Combined Loss and Recovery Reserve Change Ratio Additive Combined Loss, Expense and Recovery Reserve Change Additive



Metric Value Combined Loss, Expense and Recovery Reserve Change Ratio Additive Combined Outstanding Expense Reserve Semi-Additive SnapshotCombined Outstanding Loss and Expense Reserve Semi-Additive SnapshotCombined Outstanding Loss and Recovery Reserve Semi-Additive SnapshotCombined Outstanding Loss, Expense and Recovery Reserve Semi-Additive SnapshotCombined Outstanding Recovery Reserve Semi-Additive SnapshotCombined Paid Expense Ratio Additive Combined Paid Loss and Expense Ratio Additive Combined Paid Loss and Recovery Ratio Additive Combined Paid Loss, Paid Expense and Recovery Ratio Additive Combined Recovery Ratio Additive Combined Recovery Reserve Change Additive Combined Recovery Reserve Change Ratio Additive Combined Recovery to Paid Loss Ratio Additive Commission Additive Count Renewal Retention Additive

Coverage Count Semi-Additive Distinct Deductible Recovered to Paid Loss Ratio Additive Deductible Recovery Ratio Additive Deductible Reserve Change Additive Deductible Reserve Change Ratio Additive Earned Composite Rate Additive Earned Exposure Additive Earned Premium Additive Earned Premium to Written Premium Additive Effective Policy Count Additive Effective Premium Additive Expense/Incurred Amount Semi-Additive SnapshotExpense/Incurred Including Expenses Semi-Additive SnapshotExpired Policy Count Additive Expired Premium Additive Future Booked Premium Semi-Additive SnapshotFuture Written Premium Semi-Additive SnapshotIncurred Allocated Expense Additive Incurred Allocated Expense Ratio Additive Incurred Allocated Expense to Incurred Loss Ratio Additive Incurred Combined Expense to Incurred Loss Ratio Additive Incurred Deductible Additive Incurred Deductible Ratio Additive Incurred Deductible to Incurred Loss Ratio Additive Incurred Loss Additive



Metric Value Incurred Loss and Combined Expense to Earned Exposures Additive Incurred Loss Ratio Additive Incurred Salvage Additive Incurred Salvage Ratio Additive Incurred Salvage to Incurred Loss Ratio Additive Incurred Subrogation Additive Incurred Subrogation Ratio Additive Incurred Subrogation to Incurred Loss Ratio Additive Incurred Unallocated Expense Additive Incurred Unallocated Expense Ratio Additive Incurred Unallocated Expense to Incurred Loss Ratio Additive Inforce Policy Count Semi-Additive Snapshot

Inforce Policy Count Semi-Additive Distinct Inforce Premium Semi-Additive SnapshotInforce Premium to Written Premium Semi-Additive SnapshotLoss Reserve Change Additive Loss Reserve Change Ratio Additive Loss Severity Semi-Additive SnapshotOutstanding Allocated Expense Reserve Semi-Additive SnapshotOutstanding Deductible Reserve Semi-Additive SnapshotOutstanding Loss Reserve Semi-Additive SnapshotOutstanding Salvage Reserve Semi-Additive SnapshotOutstanding Subrogation Reserve Semi-Additive SnapshotOutstanding Unallocated Expense Reserve Semi-Additive SnapshotPaid Allocated Expense Additive Paid Allocated Expense Ratio Additive Paid Allocated Expense to Paid Loss Ratio Additive Paid Combined Expense Additive Paid Combined Expense to Paid Loss Ratio Additive Paid Combined Loss and Expense Additive Paid Combined Loss and Recoveries Additive Paid Combined Loss, Paid Expense and Recoveries Additive Paid Deductible Additive Paid Loss Additive Paid Loss Ratio Additive Paid Salvage Additive Paid Subrogation Additive Paid Unallocated Expense Additive Paid Unallocated Expense Ratio Additive Paid Unallocated Expense to Paid Loss Ratio Additive

Policy Count Semi-Additive Distinct



Metric Value Premium Renewal Retention Additive Processed Premium Additive Recoveries/Paid Losses Additive Retained Policy Count Additive Retained Premium Additive Retained Premium to Effective Premium Additive Salvage Recovered to Paid Loss Ratio Additive Salvage Recovery Ratio Additive Salvage Reserve Change Additive Salvage Reserve Change Ratio Additive Subrogation Recovered to Paid Loss Ratio Additive Subrogation Recovery Ratio Additive Subrogation Reserve Change Additive Subrogation Reserve Change Ratio Additive Total Open Claims Semi-Additive SnapshotUnallocated Expense Reserve Change Additive Unallocated Expense Reserve Change Ratio Additive Written Exposure Additive Written Premium Additive Written Premium Policy Count Additive



SQL Analysis To run a SQL analysis or verify details in an external report program, Insight has a tab that will display the SQL statement used in the analysis. Click on the SQL tab to get the SQL statement used for the analysis. Copy the statement into the external report program to run the query.

Figure 57: SQL View

NOTE Insight does not contain a program or feature that will allow you to run your own SQL queries.



215BRunning a New Analysis

After obtaining the analysis results and saving the analysis, start a new analysis by clicking on the New Analysis tab on the Top Bar Menu. This will clear the screen of the previous analysis and present a refreshed screen for a clean start.

You will be asked if you want to save your analysis. If you do not wish to save, click OK and continue.

Loss Triangles - Accident Year Data

Accident year data refers to losses that occurred within the time period used, regardless of when the loss was reported, paid or reserve changes were made. The changes in losses that have occurred within a given accident period, as time goes on, is called “development.” A separate loss development triangle, showing the percentage rate at which the initial amount or count changes in each subsequent time period, accompanies all cumulative triangles.

Figure 58: Incremental Loss Triangle and Development Factors

Accident Year Triangles

Loss Triangles can be Setup from any analysis Category by selecting a loss Metric, such as, paid losses, reserve change amounts, loss adjustment expenses, incurred losses, or certain loss ratios and counts. Only one metric at a time can be displayed on a Loss Triangle.

After choosing the metric, set the When filter. Select the Calendar Premium / Accident Losses year basis, the type of triangle, and the date range.

Loss triangles can be developed and displayed on either an incremental or cumulative basis. Select the appropriate option from the When filter drop-down box.



• A cumulative accident year triangle shows the total number of loss dollars for the accident year period in each successive time period.

• The incremental version of the same data shows the amount added to, or subtracted from, the total in each time period.

Results can be viewed monthly, quarterly or annually. Use the Range Tab to show the results by month or quarter and set the start date and end date range. Use the Current or Custom tabs for a wider variety of date selections.

Run the analysis to view the results.

The table name includes the type of triangle, the metric selected, and a description of how the results are shown. “Incremental Triangle,” “Incurred Loss – Age by Number of Months”

The table rows are titled by the time period selected in the When filter Setup. (“Cal/Accident Year,” “Cal/Accident Quarter,” “Cal/Accident Month”)

Columns reflect the number of months in each development time period.

• Annual: the first column time period is titled 12, the second 24, the third 36, etc.

• Quarterly: column time periods are titled 3, 6, 9, etc.

• Monthly: column time periods are titled 1, 2, 3, etc.

Accompanying cumulative triangles are separate loss development triangles that show the percentage change from the initial value to any subsequent time period.



31BOutput Selections

The various output and retrieval methods in Analytics are Retrieve a Saved Analysis, out put to a report, export to Microsoft Excel, add to your Dashboard or create an alert.

65BOpening an Analysis Analyses that are used periodically can be saved for future use. To retrieve a previously saved analysis, click on Open in the Action Bar. A popup box will list Analyses available, the Category, the Owner Name and the date of the last update for each.

Choose the analysis to retrieve, check the box in front of the analysis and then click the open button.

Analyses are saved with the last filters and metrics chosen. The most current month or time period such as an evaluation date of the current month must be selected.

Click the Chart/Data button to re-run the analysis with the most current data loaded.

Figure 59: Retrieve an Analysis

216BSearching for an Analysis

To search for a specific analysis, click on the column name to sort the data either alphabetically or numerically in ascending or descending order.



217BDeleting an Analysis

Delete unnecessary analyses by checking the box in front of the Analysis Name and clicking the Delete button at the top or bottom of the box. A popup window will confirm the deletion.

Figure 60: Delete a Saved Analysis

If this is not the screen you wanted, click the Cancel button to be returned to the previous screen. 66B



Saving an Analysis Analyses that are periodically used can be saved and retrieved. Click Run before saving an analysis. Click on Save in the Top Bar Menu. A popup window will be displayed.

Type in the Name (up to 50 Characters in length), select the owner and click Save.

Figure 61: Saving an Analysis

After making changes to an analysis, save it again before exiting. Click save and the popup window will be displayed. Save it with the original name or enter in a new name and save.

To save the analysis with the original name, double click on the analysis name, or click on the button in front of the analysis name. A confirmation message states what is about to happen. Click OK to overwrite the previous analysis with the revised analysis. Click Cancel to save the revised analysis with a different name.

Figure 62: Confirmation of Saving

If this is not the screen you wanted, click the Cancel button to be returned to the previous screen. 67B



Report Analytics generates a PDF file in Adobe Acrobat providing data for all levels of the ‘shown’ analysis.

NOTE You must have Adobe Acrobat Reader installed on your machine to use this feature.

Figure 63: PDF Report

The report is fully formatted for either portrait or landscape modes containing columns for each metric.

Search report contents and adjust the screen size using Adobe Acrobat features. The report is printed using Adobe Acrobat commands for individual pages, selected pages, or all pages. 8B



Export to Microsoft Excel Insight generates a CSV (Comma Delimited) file that you can share with other members of the organization.

Figure 64: Export to Excel

The report will be displayed in an Internet Explorer Window that can be saved and edited like any Microsoft Excel spreadsheet.

NOTE You must have Microsoft Excel installed on your system to use this feature.



Add to Dashboard from within an Application

Run the analysis before adding it to the Dashboard. Click on Add to Dashboard from the Top Bar Menu. The Dashboard Wizard will be displayed in a separate screen. There are multiple ways to save pages to your Dashboard.

Save the same filters by checking the box on the far left side of the filters area.

Save the entire table by checking the Add Table box.

OR

Save selected information by checking the boxes of the information you want. Select entire columns by checking the box at the top of the column or an entire row by checking the box on the far left side of the row.

Enter in any scoring that may be needed.

Enter a Title and Click Finish to Save.

Figure 65: Dashboard Wizard for Saving Pages



218BTo Save to Dashboard:

1. Begin by selecting the criteria to be displayed on the Dashboard. Select specific columns or rows of data, specific tables, or one specific item. Multiple sections of data may be made.

2. Next assign any scoring. By assigning a score to a table, trends and goals can be more easily noticed. Whichever cell or cells are selected in the Table will be scored when numbers have been entered into the Numeric Score Selections table. You can set the floor and ceiling levels for key performance indicators.

a. Enter the top and bottom scores at each end of the table and click the “Auto-Fill” button to have the application pro rate the number scores in the table as an added convenience.

b. The Data may include “Add Selected Filters Table to Dashboard”, or other “Add” properties that will allow you to add a graphic number and score between –4 and +4.

3. After making selections, enter in a Title for the analysis.

4. Click the Finish button and the analysis will be placed on the Dashboard on the My Analysis tab. This analysis will be updated to add each additional month as new data becomes available.

If this is not the analysis you want to save, click Cancel in the lower right hand corner to be returned to the previous page.



219BCreate an Alert Via the Alert Wizard

An Alert Wizard is created to help set the alert parameters.

Figure 66: Analytics Alert Wizard

Click Create an Alert on the Action Bar for an Alert Wizard popup window to be displayed. This wizard functions in the same way as Adding to Dashboard.

To begin you must select the criteria you want to watch. When these parameters are exceeded, it will trigger an alert.

1. Make selections either by checking the section title or selecting the individual check boxes.

2. Next set the Monthly Alert Selections. Monthly Alert Selections are located in the solid gray box.

3. Choose the relationship:

a. > greater than

b. >= greater than or equal to



c. < less than

d. <= less than or equal to

4. Choose the value. Enter in the numeric value that you need to trigger an alert.

5. After making selections, enter in a title for the analysis.

6. Click the Finish button and the analysis will be placed on the Dashboard under the Alerts section. This alert will be updated to add each additional month as new data becomes available.

The alert exists on the Dashboard as a one-line entry showing the date created. When the alert parameter is exceeded, an e-mail is forwarded to the creator and anyone else specified.

If this is not the analysis you wanted to save, click Cancel in the lower right hand corner to be returned to the previous page.



69BE-Mail Many times analysis results need to be reviewed and shared with other Insight users within the company. You can use E-mail. This will send an e-mail to the recipient, through Microsoft Outlook, that contains a link to the Insight page you want to share with them. If the user is not logged in, they must log in prior to being placed on the page.

Figure 67: E-mail – To send an E-mail:

1. Select the E-mail option from the Top Bar Menu. A separate popup window will be displayed.

2. From the E-mail Users list, select the message recipients.

3. Select as many people as necessary. Names are selected and deselected by clicking with the mouse.

a. Click the All>> button and all items in the E-mail Users area will be moved to the Recipient area.



b. Use the Shift key + a mouse click for contiguous areas and click To>. The highlighted items will be moved from the E-mail Users area to the Recipient area.

c. Use the Control key + a mouse click for selecting or deselecting one line at a time. Click the To> and the highlighted items will be moved from the E-mail Users area to the Recipient area.

d. All >> selects all of items within a list box and moves them from the E-mail Users area to the Recipient area.

e. Remove these items by utilizing the <Remove button to remove single items or the <<All to remove all items from the Recipient area to the E-mail Users area.

4. Enter in the subject line text.

5. Enter in the message text.

6. Check the preference to send a PDF or a link.

7. Click on the Send button to send.

If this is not the screen you wanted, click the Cancel button to be returned to the previous screen.

NOTE

220BMaking Recipient Selections

Recipients are selected and deselected by using the following mouse and keyboard commands:

• Shift key + mouse click for contiguous areas

• Control key + mouse click for selecting or deselecting one item at a time



32BWarning Messages

If there is not any data fitting the criteria selected, the page will be returned with a warning message placed at the top of the Summary.

Figure 68: Warning Message

The message will state the request could not be fulfilled and will provide instruction on how to proceed.

For Example: “You must select at least one currency metric (Premium, Loss, Etc.)”





13BChapter 7

14BMonitors

Data Monitors are easy to use and offer point-and-click analysis of key business performance indicators, such as, policy retention and loss frequency. You can choose the filters you want to setup the Monitor reports. The Monitor series provides a variety of pre-formatted output options, such as tables and graphs, to meet specific business analysis needs that can be exported to a spreadsheet application or added to the Dashboard.

Insight offers the following Monitors:

• Loss Monitor – Measures underwriting excellence and loss experience to help make informed decisions about underwriting programs and pricing. You can apply filters to setup the Loss Monitor and you even have the ability to exclude parameters like CAT losses or “shock” losses from the reports. Each line of business is a separate Loss Monitor (ex: Personal Auto Loss Monitor and Homeowner’s Loss Monitor).

• Retention Monitor – Measures retention trends across all lines of business. This helps to gauge the impact of retention tactics and analyze the most profitable segments within a book of business.

• Profile Monitor – Measures selected profile characteristics of inforce, new business and expiring business to help analyze the change on a goal-seeking basis, minimize adverse selection, and identify the impact of underwriting guidelines. You can report on agency performance including establishing specific goals and plans for the agency and reporting on progress against the plan. Each line of business is a separate Profile Monitor (ex: Commercial Auto Profile Monitor, and Dwelling Fire Profile Monitor).

• Claims Monitor – Measures key claim facts, such as loss reserve accuracy and changes over time, claim expense, time lag and recovery factors in order to establish claim service standards and develop claim operations excellence.

Monitors provide a flexible, easy-to-use graphical framework for building and saving personalized analyses of key business data. This means not having to know a programming language to write analysis queries. A complex analysis can be setup, submitted and the results returned with current data in minutes.

The information critical to managing the business can be modified when and where it is needed. In addition, all Monitors are designed so that an existing analysis can be modified to gain a different perspective quickly and easily.



33BMonitor Basics

The Analysis Setup is where Filter selections reduce the data into specific categories and time ranges for analysis. It is not necessary to select filters to analyze enterprise-wide data.

The filters are based on line of business for Loss Monitor and Profile Monitor. Choose the line of business and select filters to setup an analysis. When setting up an analysis for Claims Monitor and Retention Monitor, it is not necessary to select a line of business.

Filter selections for all Monitors are organized into List Boxes. The filters identify who, what, when, where, and summary selections to narrow the data to include in the analysis. Not making any filter selections means all available data will be included in the data analysis.

• Who – Presents selections for individual companies, branch offices, and adjusters.

• What – Presents selections for coverage or program attributes.

• When – Selects the data to be reviewed based on when the claims were reported or the policies were booked. Valuation dates to review change over time. Select an ending date time period or accept the default for the “When” timeframe, generally, the most current month and year loaded in the database.

• Where – Selects the location by governing, exposure or accident state.

• Summary Selections – Used to group data outputs by program, producer, state or coverage when you request a Summary report.



34BFilters Filters are attributes associated with your business. These attributes can be used to combine data into more specific, useful groups or to select detailed data for analysis. Filter selections determine how data will be reported.

The attributes of your business are categorized into who, what, when and where. The attributes are further divided into filters to reflect a company's organization and available data.

For example, the Filter Category of "Who" might be broken into the following filters: “Company,” “Branch,” “Agent,” or “Underwriter.”

The actual attribute values fall under each filter.

For example, under the "Agent" Filter would be a listing of all of the agents in a List Box.

Filter Category Filter

Who Company

Branch

Agent

Underwriter

What Line of Business

Annual Statement Line

Coverage Type

Deductible Type

When Calendar Year

221BWhere Governing State

Exposure State

Postal Code

222BSummary By 223BProducer

Figure 69: Examples of Filter Categories and Filters

During the Analysis Setup, selecting filters narrows the dataset for review. Filtering is the act of moving from all available data to a narrower slice of data to look at attributes about the facts being analyzed. If none of the filters in a filter category are selected, such as “Company”, then data for all companies will be looked at in the analysis for an enterprise-wide view. Any possible combination of filters can be selected. 239HAppendix B contains examples of filters by line of business.



70BLoss Monitor

Loss Monitor measures underwriting excellence and loss experience to help you make informed decisions about the critical elements of underwriting programs and rate changes.

Loss Monitor provides a variety of pre-formatted output options to meet specific needs. Data can be exported to a spreadsheet application, added to the Dashboard, and set as alerts.

Figure 70: Loss Monitor Main Screen

From the main screen you can:

• Retrieve a previous analysis

• Create a new analysis.



224BCreating a New Analysis

The filters are based on line of business for Loss Monitor. This is necessary to organize the filters on the Analysis Setup page to match the line of business selected.

Figure 71: Loss Monitor Analysis Setup

The Analysis Setup is where you make the filter selections to organize data into categories to include in the pre-formatted reports. Filter selections are organized into List Boxes.

The filters are based on the line of business selected on the previous page. Loss Monitor will allow the setting of Who, What, When, Where, Loss Amount Filters, and Summary Selections. Not making any filter selections means all data will be included in the data analysis.

Define the timeframe for the analysis as 6 Months, 6 Quarters or 6 Years from the specified Ending Month/Year selected in the When filter.

Certain values that distort numbers can be managed in the Loss Amount Filters. You can filter losses based on the amount paid. Remove small losses or large losses by designating the dollar amount to exclude from the analysis and improve the results.

• Cap losses not to exceed a certain amount (ceiling) from the results.

• Exclude losses less than a certain amount (floor) from the results. It is important to keep in mind stating “less than $50” also excludes loss amounts from the results for “$0.00,” as well as, negative dollar amounts.



After selecting the analysis criteria, choose the output format from the left hand menu.

The analysis pages available are:

Loss Ratio Aging Page 484H103

Loss Ratio Relativity Page 485H105

Frequency Aging Page 486H107

Frequency Relativity Page 487H109

Severity Aging Page 488H111

Severity Relativity Page 489H113

Summary – Only on the Setup page Page 490H115

Also listed on the left hand menu are the options for saving, printing, sharing and additional information.

Save Page 491H163

Retrieve Page 492H164

Add to Dashboard Page 494H165

Create an Alert Page 495H168

Export to Excel Page 496H170

Print Page 497H170

Figure 72: Loss Monitor Side Bar Menu



Loss Ratio Aging

Loss Ratio Aging analyzes Incurred Loss Ratio as a measure of Accident Month Incurred Loss to Calendar Month Earned Premium. The top part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 73: Loss Ratio Aging Page

The Loss Ratio Aging page provides three sections of information to analyze Loss Ratio. Ages of Policies display in bands of months (rows) to show results based on how long a policy has been in effect. All table displays are shown in periods of either 6 Months, 6 Quarters or 6 Years (columns). The three analysis tables are:

• Calendar Month Earned Premium (in $000's) – The amount of earned premium for a given time period on a calendar month basis.

− Information on the last row on the Calendar Month Earned Premium (in $000’s) table is Total, displaying the sum of earned premium for each calendar month.

• Accident Month Case Incurred Loss (in $000's) – Loss paid plus loss reserve amounts of all losses occurring during a given time period on an accident month basis. Incurred Loss equals all paid amounts plus all reserve changes. Expenses are not included in the formula.

− Information on the last row on the Accident Month Case Incurred Loss (in$000’s) table is Total, displaying the sum of incurred loss for each month.

• Calendar/Accident Case Incurred Loss Ratio (%) – The relationship between incurred loss amounts and earned premium expressed as a percentage on an accident month basis. (Accident Month Incurred Loss/Calendar Month Earned Premium)



− Information on the last row on the Calendar/Accident Case Incurred Loss Ratio (%) table is an Aggregate. This is a division of the totals from the tables above to provide an average loss ratio for all data. (Total Incurred Loss/Total Calendar Month Earned Premium)



225BLoss Ratio Relativity

Loss Ratio Relativity provides a different view of Loss Ratio from a perspective termed relativity. Relativity is the division of the Loss Ratio amount by the Aggregate Loss Ratio Amount. Loss Ratio Relativity measures the Incurred Loss Ratio in a given month for a particular Policy Age relative to the Incurred Loss Ratio for all Policy Ages in the same month. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 74: Loss Ratio Relativity Page

The Loss Ratio Relativity page provides three sections of information for a Loss Ratio analysis. The top two displays shown are the Calendar/Accident Case Incurred Loss Ratio and the Loss Ratio Relativity including aggregates. The bottom section is a Loss Ratio Relativity graph. Ages of Policies display in bands of months (rows) to show results based on how long a policy has been in effect. All table displays are shown in periods of 6 Months, 6 Quarters, or 6 Years (columns). The two tables are:

• Calendar/Accident Case Incurred Loss Ratio (%) – Displays the Accident Month Incurred Loss divided by Calendar Month Earned Premium

− Information on the Calendar/Accident Case Incurred Loss Ratio table includes an Aggregate along the bottom row and in the last column. (Total Incurred Loss by Total Calendar Month Earned Premium)



• Loss Ratio Relativity – Displays the Incurred Loss Ratio (for the month) divided by the aggregate from the Calendar/Accident Case Incurred Loss Ratio table.

− Along the Aggregate row, the relative point is set at 1.000 as a standard to measure relativity. Loss Ratios with relativity amounts below 1.000 represent Loss Ratios that are below the aggregate (average) Loss Ratio amount. Loss Ratios with relativity amounts above 1.000 represent Loss Ratios that are above the aggregate (average) Loss Ratio amount.

− Information on the Loss Ratio Relativity table includes an Aggregate in the last column. This is the division of the Loss Ratio aggregate for a single policy age across all time periods by Loss Ratio aggregate for all policy ages across all time periods.

The last two columns to the right side of the Relativity table are charted. An example of the relativity division of numbers is as follows:

Calendar/Accident Case Incurred Loss Ratio (%)

Age of Policies (in Months) 2001 Q1

0 - 12 66.5 %

13 - 24 45.2 %

25 - 36 37.2 %

37 - 48 70.5 %

Over 48 36.0 %

Aggregate 52.9 %

Figure 75: Example of Calendar/Accident Case Incurred Loss Ratio

Loss Ratio Relativity


0 - 12 1.257 (66.5% / 52.9%)

13 - 24 0.854 (45.2% / 52.9%)

25 - 36 0.703 (37.2% / 52.9%)

37 - 48 1.332 (70.5% / 52.9%)

Over 48 0.681 (36.0% / 52.9%)

Aggregate 1.000 (52.9% / 52.9%)

Figure 76: Example of Loss Ratio Relativity



226BFrequency Aging

Frequency Aging analyzes Loss Frequency (per month) as a measure of Accident Month Losses to Calendar Month Earned Exposures. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results.

NOTE

Frequency Aging and Frequency Relativity use earned exposure data in their analysis. In the event that there is no exposure data present in the Warehouse you can disable these features by having your Insight administrator edit the thz3.ProductConfig table and set the ExposuresEnabled property to “false”. Once this property is turned off, the Frequency Agency and Frequency Relativity features will no longer appear under the Analysis menu. The Summary Selection filter will be disabled as well.

For further information, refer to Appendix A of the Insight Installation Guide.

Figure 77: Frequency Aging Page

The Frequency Aging page provides three sections of information to analyze Loss Frequency. Ages of Policies display in bands of months (rows) to show results based on how long a policy has been in effect. All table displays are shown in periods of either 6 Months, 6 Quarters or 6 Years (columns). The three analysis tables are:

• Calendar Month Earned Exposure – The amount of earned exposure for a given time period on a calendar month basis. Earned exposure is calculated for all policies and is not limited to inforce policies.

− Information on the last row on the Calendar Month Earned Exposure table is Total, displaying the sum of earned exposures for each calendar month.



• Accident Month Number of Losses – A count of all claims with a loss date within a given accident month calculated on an accident month basis.

− Information on the last row on the Accident Month Number of Losses table is Total, displaying the sum of Number of Losses for each accident month.

• Loss Frequency per Month – The accident month number of losses divided by the number of calendar month earned exposure.

− Information on the last row on the Loss Frequency table contains an Aggregate. This is a division of the totals from the tables above to provide an average loss frequency for all data (Total Accident Month Number of Losses/Total Calendar Month Earned Exposure).



227BFrequency Relativity

Frequency Relativity provides a different view of Loss Frequency from a perspective termed relativity. Relativity is the division of the Loss Frequency amounts by the Aggregate (average) Loss Frequency Amounts. Frequency Relativity measures Loss Frequency in a given month for a particular Policy Age relative to the Loss Frequency for all Policy Ages in that same month. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results.

NOTE

Frequency Aging and Frequency Relativity use earned exposure data in their analysis. In the event that there is no exposure data present in the Warehouse you can disable these features by having your Insight administrator edit the thz3.ProductConfig table and set the ExposuresEnabled property to “false”. Once this property is turned off, the Frequency Agency and Frequency Relativity features will no longer appear under the Analysis menu. The Summary Selection filter will be disabled as well.


Figure 78: Frequency Relativity Page



The Frequency Relativity page provides three sections of information for a Loss Frequency analysis. The top two displays shown are the Loss Frequency and Frequency Relativity including aggregates. The bottom section is a Frequency Relativity graph. Policy ages display in bands of months (rows) to show results based on how long a policy has been in effect. All table displays are shown in periods of either 6 Months, 6 Quarters or 6 Years (columns). The two tables are:

• Loss Frequency Per Month – Displays Accident Month Number of Losses divided by Calendar Month Earned Exposures.

− Information on the Loss Frequency table includes an Aggregate along the bottom row and in the last column. This is the division of total Accident Month Number of Losses by total Calendar Month Earned Exposure.

• Frequency Relativity – Displays Loss Frequency (for the month) divided by Aggregate from the Loss Frequency per Month table.

− Along the Aggregate row, the relative point is set at 1.000 as a standard to measure relativity. Loss Frequencies with relativity amounts below 1.000 represent Loss Frequencies that are below the aggregate (average) Loss Frequency amount. Loss Frequencies with relativity amounts above 1.000 represent Loss Frequencies that are above the aggregate (average) Loss Frequency amount.

− Information on the Frequency Relativity table is an Aggregate in the last column. This is a division of the Loss Frequency per Month Aggregate for a single Policy Age across all time periods by Loss Frequency per Month Aggregate for all Policy Ages across all time periods.

The last two columns to the right side of the Relativity table are charted.

An example of the relativity division of numbers is as follows for Personal Auto:

Figure 79: Example of Loss Frequency Per Car Year

275BFrequency Relativity Age of Policies (in Months) 2001 Q1 0 - 12 0.654 (0.065 / 0.099) 13 – 24 1.387 (0.137 / 0.099) 25 – 36 1.732 (0.171 / 0.099) 37 – 48 1.260 (0.125 / 0.099) Over 48 1.164 (0.115 / 0.099) Aggregate 1.000 (0.099 / 0.099)

Figure 80: Example of Frequency Relativity

274BLoss Frequency Per Month Age of Policies (in Months) 2001 Q1

0 - 12 0.065 13 – 24 0.137 25 – 36 0.171 37 – 48 0.125 Over 48 0.115 Aggregate 0.099



228BSeverity Aging

Severity Aging analyzes Accident Month Loss Severity ($ per Loss) as a measure of Accident Month Number of Losses to Accident Month Incurred Loss. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 81: Severity Aging Page

The Severity Aging page provides three sections of information to analyze Loss Severity. Policy ages are displayed in bands of months (rows) to show results based on how long a policy has been in effect. All table displays are shown in periods of either 6 Months, 6 Quarters or 6 Years (columns). The three analysis tables are:

• Accident Month Case Incurred Loss (in $000's) – Loss paid plus loss reserve amounts of all losses occurring during a given time period on an accident month basis. Incurred loss equals all paid amounts plus all reserve changes. Expenses are not included.

− Information on the last row on the Accident Month Case Incurred Losses table is Total, displaying the sum of incurred losses for each accident year/quarter/month.

• Accident Month Number of Losses – A count of all claims with a loss date within the given month calculated on an accident month basis.

− Information on the last row on the Accident Month Number of Losses table is Total, displaying the sum of Number of Losses for each accident month.



• Accident Month Loss Severity ($ per Loss) – The amount of Accident Month Number of Losses divided by Accident Month Incurred Losses.

Information on the last row on the Loss Severity table is an Aggregate. This is a division of the totals from the tables above to provide an average loss severity for all data (Accident Month Case Incurred Loss/Accident Year Number of Losses).



229BSeverity Relativity

Severity Relativity provides a different view of Loss Severity from a perspective termed relativity. Relativity is the division of the Loss Severity amounts by the Aggregate (average) Loss Severity amount. Severity Relativity measures Loss Severity in a given month for a particular Policy Age relative to the Loss Severity for all Policy Ages in that same month. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 82: Severity Relativity Page

The Severity Relativity page provides three sections of information for a Loss Severity analysis. The top two displays shown are Loss Severity and Severity Relativity including aggregates. The bottom section is a Severity Relativity graph. Policy ages are displayed in bands of months (rows) to show results based on how long a policy has been in effect. All table displays are shown in periods of either 6 Months, 6 Quarters or 6 Years (columns). The two tables are:

• Accident Month Loss Severity ($ per Loss) – Displays the Accident Month Number of Losses divided by Accident Month Incurred Loss.

− Information on the Accident Month Loss Severity ($ per Loss) table includes an Aggregate along the bottom row and in the last column. This is the division of total Accident Month Case Incurred Loss divided by the total Accident Month Number of Losses.



• Severity Relativity – Displays Loss Severity (for the month) divided by the Aggregate from the Loss Severity per Month table.

− Along the Aggregate row, the relative point is set at 1.000 as a standard to measure relativity. Loss Severity Relativity with amounts below 1.000 represent Loss Severities that are below the aggregate Loss Severity amount. Loss Severities with relativity amounts above 1.000 represent Loss Severities that are above the aggregate Loss Severity amount.

− Information on the Severity Relativity table is an Aggregate in the last column. This is a division of the Loss Severity aggregate for a single policy age across all time periods by the Loss Severity aggregate for all policy ages across all time periods.

The last two columns to the right side of the Relativity table are charted.

An example of the relativity division of numbers is as follows:

Figure 83: Example of Accident Year Loss Severity

276BSeverity Relativity Age of Policies (in Months) 2001 Q1 0 – 12 1.103 ($6,329 / $5,737) 13 – 24 0.923 ($5,295 / $5,737) 25 – 36 1.018 ($5,841 / $5,737) 37 – 48 1.043 ($5,986 / $5,737) Over 48 0.681 ($3,907 / $5,737) Aggregate 1.000 ($5,737 / $5,737)

Figure 84: Example of Severity Relativity

Accident Year Loss Severity ($ per Loss)


0 - 12 $6,329 13 – 24 $5,295 25 – 36 $5,841 37 – 48 $5,986 Over 48 $3,907 Aggregate $5,737



230BSummary

A Summary Selection filter on the Analysis Setup page determines how the Summary Requested results will be grouped and displayed.

NOTE

Frequency Aging and Frequency Relativity both use earned exposure data in their analysis. In the event that there is no exposure data present in the Warehouse you can disable these features by having your Insight administrator edit the thz3.ProductConfig table and set the ExposuresEnabled property to “false”. Once this property is turned off, the Frequency Agency and Frequency Relativity features will no longer appear under the Analysis menu. The Summary Selection filter will be disabled as well.


To Generate a Summary:

1. Select the Line of Business.

2. Select the Filters and Metrics on the Setup page.

3. Click Summary. This places the Analysis Summary on the Monitor Summaries tab on the Dashboard.

As indicated in the screen message, the newly created Summary has been submitted and the result will be added to the Dashboard.

An e-mail notification is sent upon completion.

Figure 85: Summary Submittal Page



To return to the previous page, click the highlighted Back to Previous Page link located underneath the Summary Submitted box.

231BViewing Summary on Dashboard

You can view the Summary on the Dashboard on the Monitor Summaries tab. The Summary will be labeled according to the summary selection made during the Analysis Setup. In 498HFigure 107, the Summary Group is by Branch Office, with the date that the request was submitted.

To view the Summary, click on the link. Your Summary will be displayed on a separate screen.

For a Loss Monitor, there will be three tabs that contain the information you need:

• Loss Ratio

• Frequency

• Severity

Figure 86: Loss Monitor Summary by Branch Office – Loss Ratio Tab

On the Loss Ratio Tab, you will find:

• Calendar/Accident Year Case Incurred Loss Ratio (%) displays the Accident Year Incurred Loss divided by Calendar Year Earned Premium.

− Information on the Calendar/Accident Case Incurred Loss Ratio table is averaged along the bottom row. (Total Incurred Loss/Total Calendar Year Earned Premium)

• Age of Policies (in Months) - Policy ages display in bands of months (columns) to show results based on how long a policy has been in effect (columns).



The Summary will be labeled according to the summary selection made during the Analysis Setup. In 499HFigure 108, the Summary Group is by Branch Office.

To view the Summary, click on the link. Your Summary will be displayed on a separate screen. Select the Tab you want to view.

Figure 87: Loss Monitor Summary by Branch Office – Frequency Tab

On the Loss Frequency Tab, you will find:

• Loss Frequency Per Exposure Unit - The accident month number of losses divided by the number of calendar month earned exposure units.

− Information on the last row on the Loss Frequency table is averaged. This is a division of the totals from the tables above to provide an average loss frequency for all data (Total Accident Month Number of Losses/Total Calendar Month Earned Exposure).




The Summary will be labeled according to the summary selection made during the Analysis Setup, in 500HFigure 109, the Summary Group is by Branch Office.

To view the Summary, click on the link. Your Summary will be displayed on a separate screen. Select the Tab you want to view.

Figure 88: Loss Monitor Summary by Branch Office – Severity Tab

On the Loss Severity Tab, you will find:

• Accident Year Loss Severity ($ per Loss) displays the Accident Year Number of Losses divided by Accident Year Incurred Loss.

− Information on the Accident Year Loss Severity ($ per Loss) table is averaged along the bottom row. This is the division of total Accident Year Case Incurred Loss divided by the total Accident Year Number of Losses.




71BRetention Monitor

Retention Monitor measures retention trends, such as, customer and agency loyalty, and the impact of retention tactics across all lines of business. Retention Monitor measures historical policy retention as of the month and year selected. Query results are grouped by originating month and can be filtered by who, what, when and where. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results. Outputs are displayed in table and graphical formats.

Figure 89: Retention Monitor Analysis Setup Screen

To begin, select analysis setup parameters.

The Analysis Setup is where you make the filter selections to organize data into pre-formatted output pages. Filter selections are organized in List Boxes.

Retention monitor offers filters for Who, What, When, Where and Summary Selections. User-defined selections can include Company, Branch, Producer, Line of Business, Class Code, State, and many more. Not making any filter selections means all data will be included in the data analysis.

After completing the Analysis Setup, click on the desired output page from left navigation panel.



After selecting analysis criteria, choose the output format from the left hand menu.

The pages you can select are:

Scrap Rate Page 501H120

New Business Retention Page 502H123

Retention Trend Page 503H125

Tenured Retention Page 504H127

Summary – Only on the Setup page

Page 505H129


Save Page 506H163





Print Page 512H170

Figure 90: Retention Monitor Side Menu 232B



Scrap Rate

The Scrap Rate page displays the counts and percentages of policies that became inactive during the first three months of a policy life. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results. Results are displayed in table and graphical formats depicting the scrap rate trend.

Figure 91: Scrap Rate First 3 Months

Lost Policy information is based on an established Originating Month/Year, also known as, the book month, or the month in which the policy was entered into the processing system. The table rows are organized based on the End Date selected in the When filter during the Analysis Setup. This End Date is the last row shown and the rows above go back in time by 15 months to provide information on new business retention.

A chart is provided to represent the Scrap Rate (%) column in the table, which is the percentage of policies canceled during the first three months of a policy life.



Definitions:

• Number of Lost Policies – a table for displaying the number of lost policies on a monthly basis. This table starts with the total policies issued for an ending period month and shows the number of policies that are no longer active.

− Originating Month/Year – the book month or the month the policy was entered into the processing system.

− Policies Issued – the total number of policies that were processed within the originating month.

− Originating Month – the number of policies that became inactive during the first month of policy life.

− Second Month – the number of policies that became inactive during the second month of policy life.

− Third Month – the number of policies that became inactive during the third month of a policy life.

− Total – a total of the number of policies lost within the first three months of a policy life. This is the sum of the Originating Month, Second Month, and Third Month columns.

− Policies Retained – the number of policies remaining active after the first three months of a policy life. This is calculated as the Total column subtracted from the Policies Issued column.

− Scrap Rate (%) – the percentage of policies canceled during the first three months of a policy life. This is calculated as the Policies Retained column divided by the Policies Issued column.

NOTE The Retention Monitor uses the original effective date to determine policies for Scrap Rate analysis.



233BNew Business Retention

The New Business Retention page provides counts and percentages of new policies that remain active during quarterly time periods through 12 months. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results. Results are displayed in table and graphical formats depicting the new business retention trend.

Figure 92: New Business Retention Page 12 Months

Lost Policy information is based on an established Originating Month/Year, also known as, the book month, or the month in which the policy was entered into the processing system. The table rows are organized based on the End Date selected in the When filter during the Analysis Setup. This End Date is the last row shown and the rows above go back in time by 24 months to provide information on new business retention to analyze. The information is illustrated in quarters showing the percentage of policies that are remaining active for each quarter. The quarterly percentages are then multiplied together to show the percentages and counts of the policies that are retained after a 12-month period.

Drill-down to policy level data by placing the cursor over any of the table figures and double clicking. Drill-down to display additional information, including name of insured; policy number; effective, expiration and originating dates; written and earned premium, and incurred loss ratio.



A chart is provided to represent the Policies Remaining column in the table. The First Year Survival Ratio is the percentage of policies retained twelve months after the originating month/year, calculated by multiplying the first four quarters together.

Definitions:

• Policies Retained by Count & Percentage – This table displays the number of policies issued during the originating month/year, the percentage of policies lost during each of the four quarters, the total percentage of policies lost for a 12-month period from the originating month, and the number of policies remaining.

− Originating Month/Year – the book month or the month the policy was entered into the processing system. An End Date is selected, and the prior 24 months are displayed.

− Policies Issued – the number of policies entered into the processing system during the originating month/year.

− Originating Month to 3 Months (%) – the percentage of policies remaining at the end of three months.

− From 4 to 6 Months (%) – the percentage of policies remaining three months after the prior time period (Originating Month to 3 Months).

− From 7 to 9 Months (%) – the percentage of policies remaining three months after the prior time period (4 to 6 Months).

− From 10 to 12 Months (%) – the percentage of policies remaining three months after the prior time period (7 to 9 Months).

− Policies Remaining After 12 Months (%) – the percentage of policies retained twelve months after the originating month/year. This is calculated by the first four quarters being multiplied together.

− Policies Remaining After 12 months (Counts) – the number of policies retained twelve months after the originating month/year. This is calculated as "Policies Issued" times the "Policies Remaining After 12 Months (%)".



234BRetention Trend

The Retention Trend report provides the percentages of all policies that remain active during multiple time periods up to 48 months. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results. Results are displayed in table and graphical formats depicting the retention trend.

Figure 93: Retention Trend 48 Months

Retained policy information is based on an established Originating Month/Year, also known as, the book month, or the month in which the policy was entered into the processing system. The table rows are organized based on the End Date selected in the When filter during the Analysis Setup. This End Date is the last row shown and the rows above go back in time by 15 months to provide information on retention to analyze.

A chart is provided to represent the percentages of the “New To 48-Months” column in the table. The 48 Month Survival Ratio is the percentage of policies remaining in force 48-months after the originating month/year, calculated by multiplying the previous five columns on the table together.

Definitions:



• Policies Remaining Active – This table displays the number of policies issued during the originating month/year, the percentage of policies remaining for the prior 15 months, and the total percentage of policies remaining after a 48-month period from the originating month.

− Originating Month/Year – the book month or the month the policy was entered into the processing system. An End Date is selected, and the prior 15 months are displayed in rows.

− New (Originating Month) to 6 Months (%) – the percentage of policies remaining at the end of six months.

− From 7 to 12 Months (%) – the percentage of policies remaining 6 months after the prior time period, New to 6 Months.

− From 13 to 24 Months (%) – the percentage of policies remaining 12 months after the prior time period, 7 to 12 Months.



− New to 48 Months (%) – the percentage of policies retained 48 months after the originating month/year. This is calculated by the multiplying the previous five columns together.



235BTenured Retention

The Tenured Retention page provides policy counts and percentages of active policies over 48 months old (tenured) that remain in force at the end of any given measurement month/year. The first part of the page lists the report criteria based on selected filters. Policies meeting the user-defined criteria from the Analysis Setup page will be included in the results. Results are displayed in table and graphical formats depicting tenured retention.

Figure 94: Tenured Retention Over 48 Months

Tenured Retention policy information is based on an established Originating Month/Year, also known as, the book month, or the month in which the policy was entered into the processing system. The table rows are organized based on the End Date selected in the When filter during the Analysis Setup. This End Date is the last row shown and the rows above go back in time by 15 months to provide information on tenured retention to analyze.

The charts provided represent the Percentages columns in the table for policies Entering Tenure(%), Leaving Tenure(%) and Annual Retention Rate(%).

Definitions:

• Tenured Retention – This table shows the number of policies entering and leaving tenure. “Tenure” is defined as policies that are still active at least 48 months from when they first originated. Results are grouped by a measurement month and show the number of tenured policies at the beginning of the month, the number of policies entering tenure that month, the number of policies leaving tenure that month, and the number of tenured



policies at the end of the month. A separate table calculates percentages for the number of policies entering tenure (%), leaving tenure (%), annual retention rate (%) and net change (%)for each measurement month.

• Number of Tenured Policies – The table shows the number of policies at the beginning, entering, leaving, and at the end of tenure.

− Measurement Month/Year – the End Date is selected as the measurement and the prior 15 months display in rows.

− At the Beginning – the number of policies remaining active over 48 months at the beginning of the measurement month.

− Entering Tenure – the number of policies that are active for 49 months during the measurement month.

− Leaving Tenure – the number of tenured policies over 48 months that become inactive during the measurement month.

− At the End of Tenure – represents the following calculation:

♦ The number of tenured policies At the Beginning of the measurement month,

♦ PLUS the number of policies Entering Tenure,

♦ MINUS the number of policies Leaving Tenure during a given measurement month.

• Percentages – The table shows the percentages of policies entering and leaving tenure at both an Annual Retention Rate and a Net Change (%).

− Entering Tenure (%) – the percentage of policies that are already active over 48 months at the beginning of the measurement month. This is calculated as the Entering Tenure column divided by the At the Beginning column.

− Leaving Tenure (%) – percentage of tenured policies active over 48 months that become inactive during the measurement month/year. This is calculated as the Leaving Tenure column divided by the At the Beginning column.

− Annual Retention Rate (%) – percentage of tenured policies retained at the end of the measurement month. This is calculated as the number of policies Leaving Tenure column divided by the number of policies At the end of Tenure column minus 1.00 and multiplied to the twelfth power to annualize.

− Net Change (%) – percentage change in the number of tenured policies at the end of the measurement month. This is calculated as the Leaving Tenure (%) column minus the Entering Tenure (%).



236BSummary








Figure 95: Retention Monitor Analysis



You can view the results on the Dashboard on the Monitor Summaries tab. The Summary will be labeled according to the summary selection made during the Analysis Setup. In 513HFigure 117, Summary by Branch was selected with the date that the request was submitted.




Figure 96: Retention Monitor Summary by Branch

• Scrap Rate (%) – The percentage of policies canceled during the first three months of a policy life. This is calculated as the Policies Retained divided by the Policies Issued.

• Policies Remaining After 12 Months (%) – The percentage of policies retained twelve months after the originating month/year. This is calculated by the first four quarters being multiplied together.

• Entering Tenure (%) – The percentage of policies that are already active over 48 months at the beginning of the measurement month. This is calculated as the Entering Tenure divided by the At the Beginning.

• Leaving Tenure (%) – Percentage of tenured policies active over 48 months that become inactive during the measurement month/year. This is calculated as the Leaving Tenure divided by the At the Beginning.

• Annual Retention Rate (%) – Percentage of tenured policies retained at the end of the measurement month. This is calculated as the number of policies Leaving Tenure divided by the number of policies At the end of Tenure minus 1.00 and multiplied to the twelfth power to annualize.



72BProfile Monitor

Profile Monitor measures subtle changes in a book of business and enables you to profile specific characteristics of inforce, new and expiring business by line of business. You can create profiles that identify specific policy data attributes as indicators for growth and adverse selection, in order to compare these attributes between specific time periods, and to score the results against the profile to measure changes. Profile Monitor is often used to report on agency performance by setting specific goals for each agency and then reporting on the progress against plan on a monthly or quarterly basis.

Figure 97: Profile Monitor Main Screen

From the main screen you can:

• Retrieve a previous analysis

• Create a new analysis




Filters in Profile Monitor are unique to each supported line of business. Choose the line of business from the “Select Line of Business” screen. This will take you to the Analysis Setup screen for that particular Line of Business.

Figure 98: Profile Monitor Analysis Setup

The Analysis Setup screen is where you select from a list of filters to organize data outputs into pre-formatted report pages. Filter selections are organized into List Boxes.

Filters are segmented into Who, What, When, Where categories. The Summary Selections category is used to group data outputs when you choose Summary from the left navigation panel. The Summary function saves a pre-run analysis to your Dashboard with the data grouped by the Summary Selection. As with all Monitors, by not making any filter selections in Profile Monitor all data will be included in the report outputs.

Define the timeframe for the analysis by specifying Beginning and Ending months and years in the When filter. Period 2 is only used for Adverse Selection and the Attribute Overview report outputs to compare changes for the selected policy attributes between Period 1 and Period 2.

Once the filters have been selected on the Analysis Setup page, click on Profile Template from the left navigation panel to run your first report output.



239BProfile Template

The Profile Template is where you set your preference for where you would like the current book of business to be for each attribute based on the current month’s Inforce Policy count. These attribute preferences become the basis for all report outputs in Profile Monitor. The top of the screen indicates the selected filters that are being measured and for what time period. All inforce policies meeting the criteria defined from the previous Analysis Setup page will be included in the results.

Figure 99: Profile Template Page

The Profile Template provides a breakdown of the current inforce policy count (Observed Count) and the percentage of the current inforce policy count (Observed Percent) by the filters selected from the Analysis Setup page. Use the interactive Profile Template page to set the Preference Direction and Preferred Percent for each attribute based your preferred breakdown of the current inforce policies.

An easy-to-understand scoring system provides a quick comparison between the preferred ratings and the current inforce data to determine how closely the business characteristics match the preferred profile characteristics. Results are displayed in the Observed Rating column.

To establish the Profile Template settings:

1. Click the Preference Direction arrow boxes to either up, down or horizontal depending on the preference for more change, less change or a neutral change in each attribute value.

2. Enter the Preferred Percent based on the Observed Count and Observed Percent figures.



NOTE The Preferred Percent numbers you enter must total 100%.

Figure 100: New Entries to Profile Template

NOTE When making changes to the Profile Template page, a warning message will appear in the center of the screen. This is a reminder to rescore the page to display accurate data.

3. Click the Rescore Observed Rating button to score the profile settings against the current month inforce business.

• White means that the Preferred profile closely matches the Observed profile

• Red means the Preferred profile does not closely match the Observed profile

• Green means the Preferred profile exceeds the Observed profile.

4. After Preference Direction and Preferred Percent settings have been established select one of the pre-formatted output reports by clicking the report name in the left navigation panel.

5. The preference settings can be applied to multiple attributes using the Profile Template, but only one at a time



Figure 101: Rescored Profile Template

240BDefinitions

• Inforce Business (Current Month) – This table displays the selected profile characteristics in rows and provides columns that allow for setting preferences or goals for each attribute value. A display of attribute values selected from current month Inforce Business is provided to help establish goals.

• Attribute Value – Each row displays the attribute values or profile characteristics selected from the Analysis Setup screen.

• Preference Direction – This setting allows more refined scoring of individual profile characteristics based on preferences relating to the Preferred Percent as follows:

− Up Arrow – indicates a preference for the preferred percent to be exceeded,

− Horizontal Arrow – indicates no preference above or below the preferred percent,

− Down Arrow – indicates a preference to be less than the preferred percent.

• Observed Count – Observed Count – The number of inforce policies for a specific attribute.

• Observed Percent – The percentage of inforce policies for a specific attribute versus all inforce policies.

• Preferred Percent – User preferred percentage of inforce policies versus current inforce policies for the selected profile characteristic.



• Preferred Count – Derived for each profile characteristic by multiplying the Preferred Percent by the total Observed Count column.

• Observed Rating – A scorecard comparing the Observed Percent to a combination of the Preferred Percent and Preference Direction. The best rating is +4 and the worst rating is –4, while 0 is neutral.



After selecting analysis criteria and entering Profile Templates, choose the output format from the left navigation menu.

Profile Monitor provides a variety of pre-formatted output options to meet specific needs. Data can be exported to a spreadsheet application, added to the Dashboard, shared via E-mail, and set as Alerts.

The page options are:

Variation from Profile Page 514H138

Adverse Selection Page 515H140

Attribute Overview Page 516H142

Summary Page 517H144

The left navigation panel includes additional options.

Save Page 518H163





Print Page 524H170

Figure 102: Profile Monitor Side Menu



241BVariation From Profile

Variation from Profile provides a comparison between the preference settings and observed rating from the Profile Template for New and Expiring business. The top of the screen indicates the selected filters that are being measured and for what time period. All inforce policies meeting the criteria defined from the previous Analysis Setup page will be included in the results.

Figure 103: Variation From Profile

242BDefinitions

• Attribute Value – Each row displays the attribute values or profile characteristics selected from the Analysis Setup screen.

• Preference Direction – This setting allows more refined scoring of individual profile characteristics based on preferences relating to the Preferred Percent as follows:

− Up Arrow – indicates a preference for the preferred percent to be exceeded

− Horizontal Arrow – indicates no preference to be above or below the observed percent

− Down Arrow – indicates a preference to be less than the observed percent.

• Observed Count – The number of inforce policies for a specific attribute.



• Observed Percent – The percentage of inforce policies for a specific attribute versus all inforce policies.

• Preferred Percent – User preferred percentage of inforce policies versus current inforce policies for the selected profile characteristic.

• Preferred Count – Derived for each profile characteristic by multiplying the Preferred Percent by the total Observed Count column.

• Observed Rating – A scorecard comparing the Observed Percent to a combination of the Preferred Percent and Preference Direction. The best rating is +4 and the worst rating is –4, while 0 is neutral.



243BAdverse Selection

Adverse Selection measures variation between the preference settings and observed rating from the Profile Template between the two time periods (Period 1 and 2) defined on the Analysis Setup screen. The top of the screen indicates the selected filters that are being measured and for what time period. All inforce policies meeting the criteria defined from the previous Analysis Setup page will be included in the results.

The Composite Score provides a scoring system that compares the four different analyses to measure Adverse Selection and Change in Profile between the two time periods.

Figure 104: Adverse Selection

Definitions:

• New and Expiring Business Tables

− New Business & Expiring Business – Results are displayed separately for new and expiring business, as well as, the two time periods selected.

− Attribute Value – Each row displays the selected attribute values.

− Count – The actual number of policy attributes meeting the profile characteristic described on the row, displayed separately as New and Expiring Business, Time Periods 1 and 2.



− Percent – The actual percent of each characteristic count grouped by selected profile characteristics, displayed separately as New and Expiring Business, Periods 1 and 2. This is calculated as the characteristic count divided by the total count in that column.

• Composite Score Table – A score is developed with the best rating of +4 and the worst rating of -4 based on the Percent columns compared to a combination of Preferred Percent and Preference Direction in the Profile Template. The following comparisons are scored:

− Measuring Adverse Selection

♦ New Business Plus Expiring Business Period 1

♦ New Business Plus Expiring Business Period 2

− Measuring Change in Profile

♦ New Business Period 1 vs Period 2

♦ Expiring Business Period 1 vs Period 2



244BAttribute Overview

The Attribute Overview page returns the scoring ratings derived from the criteria on the Variation from Profile and Adverse Selection pages. A Composite Weight is applied to each attribute to generate a composite score for each output. The top of the screen indicates the selected filters that are being measured and for what time period. All inforce policies meeting the criteria defined from the previous Analysis Setup page will be included in the results.

Adverse Selection Columns – Scorings for each attribute are provided from the Composite Score found at the bottom of the Adverse Selection screen.

Change in Profile Columns – Scorings for each attribute are provided from the New and Expiring Business tables found on the Variation from Profile screen.

The Composite Weight column allows you to apply percentage weights to each attribute. This only affects the composite score on the bottom Composite row. If the selected percentages are changed, click the Rescore Composite Ratings button. The Composite row must total 100%.

Figure 105: Attribute Overview

Definitions

• Attribute – Each row displays observed ratings from every attribute established with preferences on the Profile Template page.

• Composite Weight – This column provides the option to input a numeric value to each attribute allowing for a score that is composite weighted for all attributes. Each attribute is weighted based on its importance in relation to all other attributes giving a clearer picture of the overall measurement of the total book of business.

• Adverse Selection Columns



− New Business + Expiring Business Period 1 – This column displays the New + Expiring Business observed ratings from the Adverse Selection page (for Period 1).


• Change in Profile Columns

− New Business Period 1 Vs Period 2 – This column displays New Business observed ratings from the Adverse Selection page (for Period 1 vs. Period 2).

− Expiring Business Period 1 Vs Period 2 – This column displays Expiring Business observed ratings from the Adverse Selection page (for Period 1 vs. Period 2).

• Variation Columns

− New Business – This column displays the observed rating for New Business from the Variation from Profile page.

− Expiring Business – This column displays the observed rating for Expiring Business from the Variation from Profile page.



245BSummary








Figure 106: Summary Page



You can view the results on the Dashboard on the Monitor Summaries tab. The Summary will be labeled according to the summary selection made during the Analysis Setup, in 525HFigure 128 Summary by Underwriting Company was selected, with the date that the request was submitted.




Figure 107: Profile Monitor Summary by Underwriting Company

A score is developed with the best rating of +4 and the worst rating of -4, based on the Percent columns compared to a combination of Preferred Percent and Preference Direction in the Profile Template. The following comparisons are scored:

• Adverse Selection Columns



• Change in Profile Columns

− New Business Period 1 Vs Period 2 – This column displays New Business observed ratings from the Adverse Selection page (for Period 1 vs. Period 2).

− Expiring Business Period 1 Vs Period 2 – This column displays Expiring Business observed ratings from the Adverse Selection page (for Period 1 vs. Period 2).



• Variation Columns

− New Business – This column displays the observed rating for New Business from the Variation from Profile page.

− Expiring Business – This column displays the observed rating for Expiring Business from the Variation from Profile page.



73BClaims Monitor

Claims Monitor measures key claim facts, such as loss reserve accuracy and changes over time, claim expense, time lag and recovery factors to help you establish claim service standards and develop claim operations excellence.

Results are grouped into specific bands. These bands are grouped either by amount of the incurred loss amount (based upon user preference) or specific time frames, usually beginning with the date on which the claim is reported.

Figure 108: Claims Monitor Analysis Page


The Analysis Setup is where you make the filter selections to organize data into categories to include in the pre-formatted reports. Filter selections are organized into List Boxes.

Claims Monitor has the ability to organize the data from the Who, What, When, Where, Loss Summary Selections and Band Parameters filters.

Define the beginning and ending month/year timeframes for the new analysis in the When filter.

Establish the timeframes in three steps:

• Claims Reported From – enter the Beginning and Ending dates for the period of time to be analyzed, typically one month or one quarter.



• Claims Valued as of 1st Valuation Date – set the date to capture the Loss Reserves as of the end of the month entered, typically the same date as the Claims Reported From Ending month/year entry.

• Claims Valued as of 2nd Valuation Date – set a second date to capture the Loss Reserves at the end of the second month entered for the timeframe established in the Claims Reported From section.

• Always Current – checkmark the box for the analysis saved on the Dashboard to be updated to current load date for monitoring Loss Reserves.

Figure 109: Band Parameter Setup

Band Parameter Setup, located at the bottom of the Analysis Setup page, is used to set the Claim Band values for an analysis. The default band ranges are shown above.

Band values can be set through manual entry or by entering a value in any Band and clicking the Auto-Fill button to have Insight calculate the values.

Click Reset to clear the fields to set new band parameters.

Click Submit to have the band values enabled.



248BBand Locations

Claims Status

Claim Bands

Case Incurred

Loss Amounts

Or Claim Counts

Sector Change

Sector Drift

Total Drift

Legend

Upward,

Downward or

Neutral Change

by Band

Figure 110: Band Location Chart

Color coded bands represent under-reserved claims movement in red tones and over-reserved claims movement in blue tones. Values remaining within the band have no movement and are displayed without color. The yellow block highlights the Total Drift.

The drill-down function provides details of the underlying claims, including, insured name, claim number, policy number, adjuster and total incurred loss amount.



After selecting the analysis criteria and band values, choose the output format from the left hand menu.

The pages you can select are:

Loss Reserve Accuracy

- By Dollar Amount Page 526H150

- By Claim Amount Page 527H153

Inflation rate Page 528H156

Claim Expense Page 529H157

Salvage & Subrogation Page 530H159

Time Lag Measurements Page 531H161


Save Page 532H163





Print Page 538H170

Figure 111: Claims Monitor Side Menu 249B



Loss Reserve Accuracy – By Dollar Amount

Loss Reserve Accuracy measures incurred loss changes, reflecting reserve accuracy between two evaluation periods, typically claims reported month and a future month. The results are grouped by claims status and the bands represent dollar amounts of incurred loss. The first part of the page lists the report criteria based on selected filters. Claims meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 112: Loss Reserve Accuracy – By Dollar

250BBand Definitions

• Claim Bands – Separates incurred losses by ranges of dollar amounts.

• Claim Status – Provides results for open, closed and total claims.

• Case Incurred Loss Amounts – Provides results at two-valuation dates and displays the total change.

• Total Change – Results are totaled by sector to summarize movement.

• Upward Change by Number of Bands – Displays total incurred loss amounts by upward movement within the bands at the second evaluation date. Individual policies can



be reviewed by clicking on the total amounts in each band. Bands are color-coded for moderate to significant upward movement.

• Downward Change by Number of Bands – Displays total incurred loss amounts by downward movement within the bands at the second evaluation date. Individual policies can be reviewed by clicking on the total amounts in each band. Bands are color-coded for moderate to significant downward movement.

• Remaining within Band – Displays total incurred loss amounts that remain within each band at the second evaluation date. Individual policies can be reviewed by clicking on the total amounts in each band.

• Sector Change – Displays total incurred loss amounts by significant or moderate upward or downward movement, or no movement.

• Total Drift – Total movement within all bands, calculated as the sum of all sector changes.

• Legend – Results are separated by sector and color-coded based on the extent of change.



251BLoss Reserve Accuracy – by Claim Count

Loss Reserve Accuracy measures incurred loss changes, reflecting reserve accuracy over time. The results are grouped by claims status and bands represent claim counts. The first part of the page lists the report criteria based on selected filters. Claims meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 113: Loss Reserve Accuracy – By Claims


• Claim Bands – Separates claim counts based on total incurred losses by ten incremental ranges of dollar amounts established during the Analysis Setup.

• Claim Status – Provides results for open, closed and total claims.

• Claim Counts – Provides results at two valuation dates and displays the claim count.

• Total Change – Results are totaled by sector to summarize movement.



• Upward Change by number of Bands – Displays claim counts based on total incurred loss amounts by upward movement within the bands at the second evaluation date. Individual policies can be reviewed by clicking on the total amounts in each band. Bands are color-coded for moderate to significant upward movement.

• Downward Change by number of Bands – Displays claim counts based on total incurred loss amounts by downward movement within the bands at the second evaluation date. Individual policies can be reviewed by clicking on the total amounts in each band. Bands are color-coded for moderate to significant downward movement.

• Remaining within Band – Displays claim counts based on total incurred loss amounts that remain within each band at the second evaluation date. Individual policies can be reviewed by clicking on the total amounts in each band.

• Sector Change – Displays total claim counts by significant or moderate upward or downward movement, or no movement.

• Sector Drift – Displays sector totals for Significant Upward, Moderate Upward, Moderate Downward and Significant Downward weighted to show total movement within each sector. This is calculated by the absolute value of the sector change (+2 Upward Change = 2, -2 Downward Change = 2) times the claim count within that band times 100. That result is then divided by the total of all changes from the sector change column, including the amount Remaining Within Band.

• Total Drift – Total movement within all bands, calculated as the sum of all sector changes.

• Legend – Results are separated by sector and color-coded based on the extent of change.



253BLoss Reserve Accuracy – Claim Detail

During review, you may require the ability to identify the individual claims contained in a band and drift. By selecting the cell, a second browser opens and provides a claim listing.

The details will include the following type of information:

• The selected filters

• The selected row

• The selected column

• Claim details – including claim number ID, policy number, loss date, use of business description, adjuster number, adjuster name, named insured, loss reserve amount and incurred loss amount

Figure 114: Policy Detail for Loss Reserve Accuracy

Available Options:

• Print – Using a regular printer

• Export to Excel – Send this information to a Microsoft Excel spreadsheet, to share information with others in the organization.

Click Close Window at the bottom of the page to close the page.



254BInflation Rate

Inflation rate measures the historical increases or decreases in the cost of settling claims by displaying the number and cost of claims by incurred loss bands over time. The first part of the page lists the report criteria based on selected filters. Claims meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 115: Inflation Rate Page

Inflation Summary displays four years of data up to the selected end date and reflects the average incurred amount for each year and the percentage of change from the prior year. The Claims Counts and Incurred Loss Values are displayed by Band by Range with Totals.

Band Definitions

• Claim Counts and Incurred Loss Values by Band – Separates claim counts and total incurred losses by ten incremental ranges of dollar amounts that are determined during Analysis Setup. Time periods are selected end-month/year and prior three year-ends.

• Counts by Band – Summarizes the number of claims for prior periods by bands of ten incremental ranges of dollar amounts that are determined during Analysis Setup. Time periods are selected end-month/year and prior three year-ends.

• Percentage of Claim Counts by Band – Provides the percentage of claim count by selected band amounts in each year. This is calculated by dividing Counts by Band ranges by Totals column for that year.

• Burning Costs by Brand – Separates claim to date (burning costs) incurred amounts by ten incremental ranges of dollar amounts that are determined during Analysis Setup. Time periods are selected end-month/year and prior three year-ends.

• Percentage of Claim Cost by Band – Provides the percentage of claim cost by selected band amounts in each year. This is calculated by dividing Burning Costs by Band ranges by Totals column for that year.



255BClaim Expense

An average claim expense for losses is established based on the amount of time since the claim was reported. The first part of the page lists the report criteria based on selected filters. Claims meeting the user-defined criteria from the Analysis Setup page will be included in the results. Results are displayed in a graphical chart depicting claim expense trends.

Figure 116: Claim Expense Page



Claim Expense (by Year/Quarter/Month)

Displays claims expense information based on Report Year/Quarter/Month and Age of Claims. The ending month/year is selected, and time period options in the Analysis Setup include:

• Report Year – The year in which the claim was incurred, with selected month/year and prior seven year-ends.

• Report Quarter – The quarter in which the claim was incurred, with selected month/year and prior seven quarters.

• Report Month – The month in which the claim was incurred, with selected month/year and prior seven months.

Age of Claims is organized into four time periods:

• 0-12 months

• 12-24 months

• 25-36 months

• Over 36 months

These time periods reflect the time passed since the claim was incurred. Results are displayed in $000’s and counts:

• Claims with Expense Payments ($000’s) – Dollar amount of expense payments made.

• Claims with Loss Payments ($000’s) – Dollar amount of loss payments made.

• Expense Payments ($000’s)/ Loss Payments ($000’s) – Expressed as a percentage of expense payments to total loss payments calculated by dividing Claims with Expense Payments ($000's) by Claims with Loss Payments ($000's).

• Claims with Expense Payments (Counts) – Number of claims with expense payments made.

• Claims with Loss Payments (Counts) – Number of claims with loss payments made.

• Expense Payments (Counts)/ Loss Payments (Counts) – Expressed as a percentage of claims with expense payments to total claims with loss payments calculated by dividing Claims with Expense Payments (Counts) by Claims with Loss Payments (Counts).



256BSalvage & Subrogation

Establishes an average salvage and subrogation (recovery) rate for losses based on the amount of time since the claim was reported. The average is established on a percentage of total recoveries compared to payments and the number of claims with recoveries (frequency). The first part of the page lists the report criteria based on selected filters. Claims meeting the user-defined criteria from the Analysis Setup page will be included in the results. Results are displayed in a graphical chart depicting claim expense trends.

Figure 117: Salvage & Subrogation Page

Salvage and Subrogation (by Year/Quarter/Month)

Displays recovery information based on Report Year/Quarter/Month and Age of Claims. The ending month/year is selected, and time period options in the Analysis Setup include:

• Report Year – The year in which the claim was incurred, with selected month/year and prior seven year-ends.

• Report Quarter – The quarter in which the claim was incurred, with selected month/year and prior seven quarters.

• Report Month – The month in which the claim was incurred, with selected month/year and prior seven months.



Age of Claims is organized into four time periods:

• 0-12 months

• 12-24 months

• 25-36 months

• Over 36 months

These time periods reflect the time passed since the claim was incurred. Results are displayed in $000’s and counts:

• Claims with Salvage and Subrogation Payments ($000’s) – Dollar amount of recovery payments made.

• Claims with Loss Payments ($000’s) – Dollar amount of loss payments made.

• Salvage and Subrogation Payments ($000’s) / Loss Payments ($000’s) – Expressed as a percentage of recovery payments to total loss payments calculated by dividing Claims with Recovery Payments ($000's) by Claims with Loss Payments ($000's).

• Claims with Salvage and Subrogation Payments (Counts) – Number of claims with recovery payments made.

• Claims with Loss Payments (Counts) – Number of claims with loss payments made.

• Loss Expense (Counts)/ Loss Payments (Counts) – Expressed as a percentage of claims with recovery payments to total claims with loss payments calculated by dividing Claims with Recovery Payments (Counts) by Claims with Loss Payments (Counts).



257BTime Lag Measurements

The time lag measurement determines the expediency in reporting losses and closing claims. Established targets are used to measure the number of days from Accident Date to Report Date and Accident Date to Closure Date. The results are measured based upon the number and percentage of claims that exceed target. The first part of the page lists the report criteria based on selected filters. Claims meeting the user-defined criteria from the Analysis Setup page will be included in the results.

Figure 118: Time Lag Measurements

258BTime Periods

Ending month/year is selected, and time period options include:

• Time Period (by Years) – The year in which the claim was incurred, with selected month/year and prior 4 year-ends.

• Time Period (by Quarters) – The quarter in which the claim was incurred, with selected month/year and prior 16 quarters.

• Time Period (by Months) – The month in which the claim was incurred, with selected month/year and prior 48 months).



259BMeasurement of Time Lags

The average number of days from either accident date to report date, or report date to closure date is displayed compared to the selected target number of days. Adjust the target level by entering a new number into either target box and click the Rescore Time Lag button.

These results are broken into eight columns of averages and percentages:

• Average Number of Days from Accident Date to Report Date.

• Target – Selected average number of days from accident date to report date for comparison to the actual average.

− Number of Claims Exceeding Target.

− Percentage of Claims Exceeding Target.

• Average Number of Days From Report Date to Closure Date.

• Target – Selected average number of days from report date to closure date for comparison to the actual average.

− Number of Claims Exceeding Target.

− Percentage of Claims Exceeding Target.


• Claim Status – Provides results for years, quarters or months.



35BOutput Selections

Saving an Analysis

To save an analysis for later use, click “Save” from the left hand menu.

The following popup box will appear.

Figure 119: Saving an Analysis

Enter in an Analysis Name and click Save. The analysis will be saved.

Figure 120: Naming a Saved Analysis

If this is not the analysis to be saved, click Cancel to return to the previous page.



261BRetrieve

Analyses that are used periodically can be saved for future use. To retrieve a previously saved analysis, click on Retrieve in the side menu. A popup box will display the Analyses available, the User Name of the person who saved each analysis and the date of the last update.

Analyses are saved with the last filters and metrics chosen. When retrieving a saved analysis, the data displayed will represent the most current period, unless a prior period has been specified.

If this is not the screen you wanted, click the highlighted Cancel to be returned to the previous screen.

Figure 121: Retrieve Saved Analysis

Click on the highlighted analysis name to display the analysis on the screen.

Delete unnecessary analyses by marking the check box in front of the Analysis Name and clicking the highlighted Delete at the top or bottom of the box. A popup window will confirm the deletion.



262BAdd to Dashboard from within an Application

Click Run before saving an analysis or adding it to the Dashboard. Click on Add to Dashboard from left side menu.

The Dashboard Wizard will be displayed in a separate screen.

Save the entire segment by checking the box on the far right side.

Enter in any scoring that may be needed.

Figure 122: Dashboard Wizard for Saving Pages

263B



Adding to the Dashboard Using the Wizard (including Scoring)

By assigning a score to a table, trends and goals can be more easily seen. Whichever cell or cells are selected in the Table will be scored when numbers have been entered into the Numeric Score Selections table. You can set the floor and ceiling levels for key performance indicators. The system automatically delivers an alert via e-mail and places an alarm on your Dashboard when these levels are triggered.

Figure 123: Adding Scoring to the Dashboard



1. Begin by selecting the criteria to be displayed on the Dashboard. Select specific columns or rows of data, specific tables, or one specific item. Multiple sections of data may be selected.

2. Next assign any scoring. By assigning a score to a table, trends and goals can be more easily noticed. Whichever cell or cells are selected in the Table will be scored when numbers have been entered into the Numeric Score Selections table. You can set the floor and ceiling levels for key performance indicators.

a. Enter the top and bottom scores at each end of the table and click the “Auto-Fill” button to have the application pro rate the number scores in the table as an added convenience.

b. The Data may include “Add Selected Filters Table to Dashboard”, or other “Add” properties that will allow you to add a graphic number and score between –4 and +4.

3. After making selections, enter in a Title for the analysis.

4. Click the Finish button and the analysis will be placed on the Dashboard on the My Analysis tab. This analysis will be updated to add each additional month as new data becomes available.

If this is not the analysis you want to save, click Cancel in the lower right hand corner to be returned to the previous page.



264BCreate an Alert Via the Alert Wizard

An alert wizard is created to help set the alert parameters.

Figure 124: Alert Wizard



When you click Create an Alert on the left side menu, an Alert Wizard popup window will be displayed. This wizard is a mirror image of the page that sets the alert and allows multiple cells to be selected as alert triggers. When an alert parameter has been exceeded, you will be informed.

• Make selections either by checking the section title or selecting the individual check boxes. In the example, New Business was selected.

• Next set the Monthly Alert Selections located in the gray box directly underneath.

− Choose the relationship:

♦ > greater than

♦ >= greater than or equal to

♦ < less than

♦ <= less than or equal to

• Choose the value. Enter in any numeric value.

• Select who will be notified. Click on the E-mail button on the far left. A separate popup box will appear.

Figure 125: Alert E-mail screen

♦ Select the recipient’s name. You can select one or all.

♦ Enter in the subject line text.

♦ Enter in the message text.

♦ Click Submit. You will be returned to the Alert Wizard.

• After finalizing the selections, enter in a Title for the analysis. This can be found in the bottom left hand of the page.

• Click the Finish button and the analysis will be placed on the Dashboard under the Alerts section. This analysis will be updated to add each additional month as new data becomes available.

The alert exists on the Dashboard as a one-line entry showing the user defined name and date created. When the alert parameter is exceeded, an e-mail is forwarded to the creator and anyone else specified.



If this is not the correct analysis to save, click Cancel in the lower right hand corner to be returned to the previous page.

265BExport to Microsoft Excel

You can export to a Microsoft Excel spreadsheet. Insight generates a CSV (Comma Delimited) file, providing data in a detailed data based on the selections in the analysis. The CSV file can be exported to a Microsoft Excel spreadsheet for additional analysis or to share with other members of the organization.

Figure 126: An Analysis in an Excel Spreadsheet

• To Export to a Microsoft Excel spreadsheet, click the Export to Microsoft Excel located on the left side menu.

• You will be asked if you want to save this or open it.

• To save, click the Save button and save this the same as any other Microsoft Excel spreadsheet.

• To open, click the open button. Your excel program will open and your data will be displayed in a spreadsheet that you can work with as you would with any Microsoft Excel spreadsheet.

NOTE You must have Microsoft Excel installed on your system to use this feature.

266BPrinting

The option to print is available on many pages in the Insight Monitor.

267BTo Print

• Click the Print button on the left hand menu. A separate popup window will be displayed with the requested page.

• Click on the highlighted Print this Window found at the bottom of the page.

If this is not the page you intended to print, click to highlighted Close Window to be returned to the previous page.

74B



36BWarning Messages

If available data does not fit the criteria selected, the page will be returned with a warning message placed at the top.

Figure 127: No Data Warning Message

The message will state why the request could not be fulfilled and will provide instructions on how to proceed.

For Example: “There was no data matching your selections. Please make new selections and try again.”

Warning message instructing you to rescore will appear in a red box located in the center of the page. The message will instruct you to click the Rescore Observed Rating button.

Figure 128: Rescore Warning Message





15BAppendix A

16BAvailable Reports

There is a wide range of available reports for many different departments. Below is a listing of the current available reports. Not all companies will have all of the listed reports. If it is not a written line of business, there will not be any need for the report nor will data be available to populate the report.

Report Name Frequency Target Audience Description

Agency Experience by Policy Year

Monthly Production

This report provides direct premium and loss experience based on all producers. This report provides Underwriting and Marketing Executives with loss experience results for direct business by producer. It helps to identify production sources that are most profitable and take steps in evaluating the type of business these producers are providing the company.

Agent Retention by Agent

Monthly Production

This report provides Production Staff and Executives with a summary of direct, ceded, and assumed premiums and the retention percent for each company and for each month of the calendar year. This report provides a comparison of Commission amounts on Direct, Ceded, and Assumed Premium and a Net Premium Retention Percentage by company.

Business Indicator by Producer

Monthly Comparison Executive

This report provides Underwriting, Marketing, Agency and Product Managers with the ability to compare and measure New Business, In Force and Retention statistics for current and previous time periods. Determine the trend of Current Month/Quarter/Year statistics for significant business indicators measuring size and growth of a book of business using this report.

Business Indicator by Underwriter


This report provides Underwriting, Marketing, Agency and Product Managers with the ability to compare and measure New Business, In Force and Retention statistics for current and previous time periods. Determine the trend of Current Month/Quarter/Year statistics for significant business indicators measuring size and growth of a book of business using this report.




Business Trend by Company

Year To Date Production

This report provides trended results over the time dimension being analyzed. The Production Staff can identify operating results trended by month and broken down by line of business on a year to date basis. Trended summarized monthly results for all companies can be reviewed as well as specific months by Company.

Business Trend by Producer


This report provides trended results over the time dimension being analyzed. Use this report to identify trended operating results by Producer.

Business Trend by Underwriter


This report provides trended results over the time dimension being analyzed. The Underwriting and Management Staff can use this report to identify trended operating results for each month and view a monthly break down by Underwriter.

Catastrophe Claims by Catastrophe Description

Monthly Claims

This report provides Claims and Financial Staff with a detailed listing of claims that result from catastrophic events to assure proper claims staff workloads and reinsurance recoveries are obtained from catastrophic events.

Catastrophe Claims by Company

Monthly Claims

This report provides Underwriting, Financial, and Claims Executives with the costs related to losses resulting from an identified catastrophe. An analysis of claim costs attributable to an identified catastrophes. The report is used to monitor potential reinsurance recoveries, the number of needed claims adjusters and their locations.

Catastrophe Claims by Line of Business

Monthly Claims

This report provides costs related to losses resulting from an identified catastrophe to Underwriting, Financial, and Claims Executives. An analysis of claim costs attributable to an identified catastrophes. The report is used to monitor potential reinsurance recoveries, the number of needed claims adjusters and their locations.

Catastrophe Claims by Reinsurance Company

Monthly Claims

This report provides Underwriting, Financial, and Claims Executives with the costs related to losses resulting from an identified catastrophe. It is an analysis of claim costs attributable to an identified catastrophe. The report is used to monitor potential reinsurance recoveries, the number of needed claims adjusters and their locations.




Claim Activity for all Producers

Monthly Claims Provides Claims with a detailed report of Allocated Loss Adjustment Expenses on claims.

Claim Expense Analysis Summary

Monthly Claims

Provides Claims and Actuarial with a detailed report of Allocated Loss Adjustment Expenses on claims. An analysis to assure proper management of Allocated Loss Adjustment Expenses is in compliance with targeted expense goals. The analysis allows for calculations of proper expense loading in rating factors.

Claim Feature by Adjuster Monthly Claims

This report provides a detailed listing of claims within the specified period to give Claims Staff an analysis of staffing and workload requirements to assure claims’ performance measurements are achieved.

Claims in Litigation by Adjuster

Monthly Claims

This report provides claims currently in litigation to identify, monitor, and manage litigation expenses. Claim Executives can analyze litigated claims to identify, monitor, and manage litigation expenses. Claim strategies can be developed to assure the cost effectiveness of litigating claims by measuring the cost of defending lawsuits in comparison to the Loss Reserves.

Claims in Salvage Summary

Monthly Claims

This report provides claims that involving salvage to identify, monitor, and manage salvage recovery. Claims Staff can analyze salvage claims to identify, monitor, and manage recovery. Claim strategies can be developed to assure the recovery rates are established and recognized within total incurred losses. These recoveries impact loss costs analysis and establishing proper rates.

Claims in Subrogation Summary

Monthly Claims

This report provides claims that involving Subrogation to identify, monitor and manage subrogation recovery. Claims Staff can analyze subrogation claims to identify, monitor, and manage recovery. Claim strategies can be developed to assure the recovery rates are established and recognized within total incurred losses. These recoveries impact loss costs analysis and establishing proper rates.




Company and Line of Business Summary

Monthly Executive

This report provides a summary of premiums and losses for each company and line of business during the current month of the calendar year. This report allows executive to compare results by company and line of business for each month.

Company and State Summary by Month

Year To Date Executive

This report provides a summary of premiums and losses for each company and exposure state for each month to date of the calendar year. The report allows executives to compare results by company for each exposure state, which are trended to show YTD results.

Executive Summary-Line of Business by Month

Year To Date Executive

This report provides an in depth review of Premium and Loss information formatted to easily show YTD results by trending monthly information of premiums and losses by Company and Line of Business. This report helps Executives and Production Personnel identify potential trends by grouping monthly data, allowing easy evaluation of trends and patterns and quick identification of exceptional data.

Governing State Analysis for Commercial Lines

Monthly Executive

This report provides a summary of premiums, losses and policy activity for all commercial lines. Data is provided for each company and governing state aggregated each month of the calendar year. This report allows Executives and Management to compare results by company for each governing state, which are broken down by each Commercial Line of Business to show YTD results. New and Renewal Business can be compared to total premium amounts.

Governing State Analysis for Personal Lines

Monthly Executive

This report provides a summary of premiums, losses and policy activity for all personal lines. Data is provided for each company and governing state aggregated each month of the calendar year. This report allows Executives and Management to compare results by company for each governing state, which are broken down by each Personal Line of Business to show YTD results. New and Renewal Business can be compared to total premium amounts.



Report Name Frequency Target

Audience Description

Large Loss over $50,000 by Cause of Loss

Monthly Loss Experience

This report provides Underwriting, Financial, and Claims Executives with a monthly listing of claims that have paid and reserve loss activity over $50,000 sorted by Company, Line of Business, Governing State, and Branch.

Line of Business by State


This report provides Executives a summary of premiums and losses in the current period compared to the prior period.

Loss Experience by Coverage

Monthly Executive

This report provides Underwriting, Agency and Product Managers with the ability to analyze Premium, Exposure, Loss and Catastrophe Loss, Severity, Frequency and Loss Ratio Statistics by Coverage Attributes. Analyze Premium and Exposure metrics and the impact of catastrophe losses as well as standard loss severity, frequency, rate indications and loss ratios by coverage.

Loss Paid and Reserve Activity


Provides a monthly listing of claims that have paid and reserve loss activity sorted by Company/Claim Number. This report helps claims to identify claims that have paid or reserve activity and provides policy numbers, named insured, adjuster, coverage, date of loss, status, and loss amounts.

Net Premium by Branch

Monthly Comparison Production

This report provides Underwriting and Financial Executives with a summary of written and earned premiums reported for Direct, Ceded and Assumed during the current and prior period. An analysis of the use of reinsurance is achieved which may be used to assure the proper reinsurance structure and costs are obtained.

New and Renewal Business Summary


This report provides a time comparison and distribution of new, renewed and total policy premium amounts. These business metrics show the relationship between new, renewed and total book of business statistics. Underwriting, Marketing, and Product Managers can analyze new and renewal business and its distribution across a variety of dimensions will allow for a better comparison of the changes occurring in new business as it is written.





New and Renewal Experience

Monthly Executive

This report provides a comparison of new and renewal business distribution and new and renewal policy premium amounts. These business metrics show the relationship between new and renewal book of business statistics. Underwriting, Marketing, and Product Managers can analyze new and renewal business and its average premium and policy counts across a variety of dimensions will allow for a better comparison of the changes occurring in new and renewal business as it is written.

New Business Experience

Monthly Executive

This report provides a comparison of New and Retained Business Premium and Policy Count during the reporting period compared to the prior period. The report identifies the source of current premiums between New Business and Retained Business. It identifies potential areas for correction in either Marketing or Underwriting, if targeted goals or account size are not achieved.

New Business Premium Comparison


This report provides a comparison between new and inforce policy counts and average premium size for current and previous time periods. These new business metrics show specific changes in information for monitoring and managing new business during two time periods. An analysis of new business will allow better decisions: on the type of business being bound, the acceptability of the volume of new business, and average premium levels for the new business group.

New-Renewal Business Distribution

Monthly Comparison Production

This report provides a comparison of New and Retained Business Premium and Policy Count during the reporting period compared to the prior period. The report identifies the source of current premiums between New Business and Retained Business. It identifies potential areas for correction in either Marketing or Underwriting, if targeted goals or account size are not achieved.





Open Claims Monthly Claims

This report provides a detailed listing of open claims within the specified period broken down by company, adjuster name and number, and Line of Business. The Claims Staff will have an analysis of staffing and workload requirements to assure claims’ performance measurements are achieved.

Pending Loss Reserve


To provide a listing of claims with reserves sorted by Company/Adjuster/Line of Business on a monthly basis. The report helps claims to identify individual claims with pending reserves and sorts them by Company/Adjuster/Line of Business.

Personal Auto New Business Average Premium by Producer

Monthly Production

This report provides the Production Staff with monthly results by producer to show trends in average written premium. Average premium can be tracked by geography to track trends in premium growth and identify problems or opportunities.

Policy Expiration by Producer

Monthly Production

To provide the Production and Claims Staff with a listing of policies that will be expiring three months from the current run date of the report. This report allows a producer to schedule policy activity for upcoming policy expiration and renewal time periods. Information includes loss and premium information for producer evaluation.

Premiums Written, Inforce, Earned and Unearned by Line

Monthly Financial-Actuarial

This report provides Underwriting and Financial Executives with a summary of written, inforce, earned and unearned premiums reported for Direct, Ceded and Assumed during the current and prior period. An analysis of the use of reinsurance is achieved by annual statement line on a direct, ceded, assumed and net basis.

Producer and Line of Business Summary

Monthly Production

Provide a monthly view of producer results by line of business. Underwriting can use this report to identify monthly operational results for each producer by line of business.

Producer and Line of Business Summary by Month


To provide a detailed listing of agency operating results by agent/line of business/ for each month on a year to date basis. Underwriting will use this report to identify results in total and for monthly trends by line of business for each agent.





Producer Claim Activity

Monthly Claims

This report provides the Claims Staff with a detailed listing of closed claim activity for Producers within the specified period An analysis of closed claim activity for different Producers. Claim strategies can be developed to assure objectives are being met at the Producer level.

Producer Closed Claim Activity

Monthly Claims

This report provides a detailed listing of claim activity for Producers within the specified period. The Claims Staff can analyze claim activity for different Producers. Claim strategies can be developed to assure objectives are being met at the Producer level.

Producer Inforce Monthly Production

To provide Production and Claims Staff with a listing of policies that are currently in-force as of the current run date of the report. This report allows a producer to identify in-force policies by line of business, showing effective and expiration dates, renewal term and Paid Loss and Written Premium Amounts.

REINCO Exposure by Agent

Monthly Claims

This report provides Claims and the Financial Staff with a detailed listing of ceded claims within the specified period. Provides a listing of claims that are recoverable from the appropriate reinsurance company based upon the treaty arrangement.

Reinsurance Monthly Financial-Actuarial

This report provides Underwriting and Financial Executives with ceded loss ratio information for the current period. A review of reinsurance profitability allows for analysis in the use of reinsurance for underwriting purposes. It can be utilized to assure that proper reinsurance structure and costs are achieved.

Reinsurance Loss Ratio Monthly Loss

Experience

This report provides Underwriting and Financial Executives with a summary of ceded premiums and losses reported for the current period. A review of the reinsurance profitability allows for an analysis in the use of reinsurance. It may be used to assure the proper reinsurance structure and costs are achieved.

Renewal Business Experience

Monthly Executive

This report will provide Production and Executive Staff with renewal information by producer to evaluate renewal business compared to all lines of business.





Renewal Business Experience Summary

Monthly Executive

This report will provide Production and Executive Staff with renewal information by producer to evaluate renewal. Renewal Business can be compared to total business to make sure that profitable renewal business is being renewed.

Subrogation and Salvage Monthly Loss

Experience

This report provides Claims and Production Staff with details associated with loss recoveries and compares them to total direct incurred losses. Comparisons of Direct Subrogation and Salvage Amounts to total Recoveries and to Total Direct Incurred Amount.

Top 10 Producer New Business Experience Report

Monthly Production

This report provides a summary of the new business production for the top ten producers for each state within a company. With this report, the Production Staff can determine which producers are performing better than others in meeting company goals.

Top 10 Producers by Written Premium for Company and State

Monthly Production

This report provides a summary of production for the top ten agencies within a company by state for a calendar month. At a glance, Production and Executive Staff can look at the performance of the top ten producing agents in the company.





17BAppendix B

18BFilters

Appendix B describes the standard filters used in Insight. Unique filters can be selected at the time of installation or added later and are not included in this appendix. This Appendix also includes an example of a daily application, Claim Daily Detail.

• Corporate Summary, Corporate Detail and Claims Detail are used across all Lines of Business.

• Line of Business specific monthly applications are Homeowners, Personal Auto, Commercial Property and Auto, Businessowners, Garage, and General Liability.

Businessowners Filters Details

Underwriting Company

Rating Tier

Branch Office

Group Program

Who

Agency Name


Monoline or Package

Coverage Category

Coverage

Standard Industry Code

Risk Grade Code

Business Start year

Number of Employees

Class Code

Type of Construction

Fire Protection Class

Number of Stories

Occupancy Type

Square Footage

Gross Receipts Range

IRPM Factor

What

Age of Policy



Businessowners Filters Details

When

Calendar Premium, Calendar Losses

Year Basis

Calendar Premium, Accident Losses

Policy Premium, Policy Losses

Current Month

Current Quarter

Current Quarter by Month

Year to Date by Month

Rolling Year by Month

Current

Rolling Year by Quarter

By Month(s)

By Quarter(s)

Custom

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit

Direct/Ceded/Assumed

Active/Cancelled Policy

Additional Filters

New/Renewal Business



Claim Daily Detail Filters Details

Claim Office

Adjuster

Reinsurance Company

Who

Company

Claim Status

Cause of Loss

Suit Status

Company Catastrophe

National Catastrophe

Claim Closed Date

Line of Business


Coverage

Coverage Part

Reinsurance Treaty

Group Program

What

Policy Type

When



Year Basis


Current Month

Current Quarter




Current


By Month(s)

By Quarter(s)

Custom

By Year(s)




Accident State

Region

Postal Code 3-Digit

Postal Code 5-Digit

Suit State

Where

Suit County

Additional Filters Direct/Ceded/Assumed

Claim Detail Filters Details

Claim Office

Adjuster

Reinsurance Company

Who

Company

Cause of Loss

Incurred Amount

Claim Status

Suit Status

Company Catastrophe

National Catastrophe

Claim Closed Date

Days Claim Open

Line of Business


Coverage

Coverage Part

Reinsurance Treaty

Group Program

What

Policy Type

When


Year Basis






Current Month

Current Quarter




Current


By Month(s)

By Quarter(s)

Custom

By Year(s)

Accident State

Region

Postal Code 3-Digit

Postal Code 5-Digit

Suit State

Where

Suit County




Commercial Auto Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name

Year Business Started


Risk Grade Code

PMA Code


Coverage

Class

Vehicle Make

Vehicle Model Year

Vehicle Cost New Brand

Gross Vehicle Weight

Radius of Use

Business Use Class

Policy Premium Range

What

Coverage Part Premium Range

When



Year Basis


Current Month

Current Quarter




Current


Custom By Month(s)



Commercial Auto By Quarter(s)

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit



Additional Filters




Commercial Property Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name


SIC Code

Risk Grade

PMA Code


Coverage

Class

Construction Type


Sprinkler Indicator

What

Vacant or Unoccupied Building

Square Footage of Building

Number of Stories in Building

Alarm System

Protection

Seasonal Indicator

EQ Class Construction

Earthquake Zone

Hazard Description

Sprinkler Leakage Coverage

Vandalism Coverage

Wind and Hail Coverage

Agreed Value Amount Range

Builders Risk Coverage




Commercial Property Filters Details

When



Year Basis


Current Month

Current Quarter




Current


By Month(s)

By Quarter(s)

Custom

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit






Corporate Detail Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name

Coverage Part

Additional Report Detail

Policy Type

Line of Business

Line of Business Sub Code

Personal or Commercial

What

Monoline or Package

When



Year Basis


Current Month

Current Quarter




Current


By Month(s)

By Quarter(s)

Custom

By Year(s)

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit




Corporate Detail Filters Details





Corporate Experience Summary Filters Details


Rating Tier

Branch Office

Group Program

269BWho

Agency Name

Line of Business

Line of Business Sub Code

Personal or Commercial

Monoline or Package

What

Policy Type

When



Year Basis


Current Month

Current Quarter




Current


By Month(s)

By Quarter(s)

Custom

By Year(s)

Where Governing State



Additional Filters




Garage Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name


Monoline or Package

Coverage Category

Coverage


Risk Grade Code

Business Start Year

Number of Employees

Class Code

Number of Drivers

Number of Dealer Plates

Garagekeepers Legal Liability

Inventory Value

IRPM Factor

Age of Policy

What

Premium Range

When



Year Basis


Current Month

Current Quarter




Current


Custom By Month(s)



Garage Filters Details

By Quarter(s)

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit



Additional Filters


General Liability Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name


SIC Code

Risk Grade Code

PMA Code


Coverage

Class

Claims Made Indicator

Schedule Modification

Experience Modification

What




General Liability Filters Details

Coverage Part Premium Range

Policy Age

When



Year Basis


Current Month

Current Quarter




Current


By Month(s)

By Quarter(s)

Custom

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit



Additional Filters




Homeowners Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name


Bureau Report Plan

Coverage

Policy Form

Dwelling Use

Construction Type

Year Built

Year Built Range


Alarm System

Roof Improvement Year

Roof Improvement Year Range

Roof Material Type

Coastal Area

Dwelling Amount Range

Personal Property Amount Range

Business On Premises

Heat Source

Animal on Site

What

Type of Pool

When



Year Basis


Current Month

Current

Current Quarter



Homeowners Filters Details


Year to Date by month



By Month(s)

By Quarter(s)

Custom

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit



Additional Filters


Homeowners Monitor Filters Monitor Details


Branch Office

Who

Producer

Coverage

Annual Line Statement

Program

Policy Form

What

Company Product

When

Six Months

Ending Month Year

Six Quarters



Homeowners Six Years

Current Month Load


Exclude Loss Less Than Loss Amount Filters

Exclude Loss Less Than

Personal Auto Filters Details


Rating Tier

Branch Office

Group Program

Who

Agency Name

Type of Driver


Gender

Coverage

Marital Status

Subline

Type of Vehicle Body

Policy Age

Driver Age Range

Vehicle Symbol Range

Model Year Range

Vehicle Use

Type of Garaging

Performance Category

Type of Cell Phone

Type of Anti-Theft Device

Class Code

What

Primary Class Code



Personal Auto Filters Details

Secondary Class Code

When



Year Basis


Current Month

Current Quarter


Year to Date by month


Current


By Month(s)

By Quarter(s)

Custom

By Year(s)

Exposure State

Rating Territory

Governing State

Postal Code 3-Digit

Where

Postal Code 5-Digit



Additional Filters




Personal Auto Monitor Filters Monitor Details


Branch Office

Who

Producer

Coverage What

Program

When

Six Months

Six Quarters

Ending Month Year

Six Years

Current Month Load


Exclude Loss Less Than Loss Amount Filters

Exclude Loss Less Than



19BAppendix C

20BMetrics Appendix C describes the standard metrics used in Insight.

When setting-up queries in Analytics, you will select data from two areas:

• Metrics – Metrics represent calculated values, including premiums, losses, exposures, ratios, averages and counts.

• Filters – Filters represent elements by which the metrics can be analyzed, such as by line of business, agency, program, adjuster, class code and postal code. Filters are organized in a who, what, when, where format to facilitate ease of navigation. See Appendix B.

The following table lists metrics and describes the function or explains the formula used. It also provides the value of each metric.

Metrics Value

Description

Allocated Expense Reserve Change Additive Any change in the amount set aside to support

expense payments directly attributable to an individual claim or feature, including the initial Loss Reserve established, during a specific time period.

Allocated Expense Reserve Change Ratio Additive Allocated Expense Reserve Change divided by Earned Premium.

Average Alloc Expense Paid Per Claim Semi-Additive Snapshot

Paid Allocated Expense divided by Total Open Claims.

Average Cancellation Premium Additive Cancelled Premium Amount divided by Cancelled Policy Count

Average Combined Expenses Per Claim Semi-Additive Snapshot

(Paid Allocated Expense + Paid Unallocated Expense) divided by Total Open Claims

Average Effective Premium Additive Effective Premium Amount divided by Effective Policy Count.

Average Expiration Premium Additive Expired Premium Amount divided by Expired Policy Count

Average Inforce Premium Semi-Additive Snapshot

Inforce Premium Amount divided by Inforce Policy Count

Average Retained Premium Additive Retained Premium Amount divided by Retained Policy Count



Metrics Value

Description

Average Transaction Size Additive Written Premium Amount divided by Written Premium Policy Count.

Average Unalloc Expense Paid Per Claim Semi-Additive Snapshot

Paid Unallocated Expense divided by Total Open Claims.

Cancelled Policy Count

Additive The number of policies that are cancelled at the end of a specified evaluation period and active at the end of the prior evaluation period.

The formula for calculating the Cancelled Policy Count is as follows:

CancellationDate >= BOMDate and CancellationDate < EOMDate

Cancelled Premium Additive The final total written premium amount of policies

that is cancelled at the end of a specified evaluation period and active at the end of the prior evaluation period.

Cancelled Premium to Written Premium Additive Cancelled Premium divided by Written Premium.

Claim Feature Count Semi-Additive Distinct

The number of distinct features with transactional activity within an evaluation period.

Claim Occurrence Count Semi-Additive Distinct

The number of distinct claim occurrences with transactional activity within an evaluation period.

Claim Status Count Semi-Additive Distinct

The number of Open, Closed, and Reopened claims within an evaluation period.

Claim to Date Incurred Amount Semi-Additive Snapshot

The total amount of Incurred Losses since the claim was opened.

Claimant Count Semi-Additive Distinct

The number of distinct claimants with transactional activity within an evaluation period.

Claims Closed Additive The number of claim occurrences closed within an evaluation period.

Claims Opened Additive The number of claim occurrences opened within an evaluation period.

Combined Expense Reserve Change Additive Allocated Expense Reserve Change + Unallocated

Expense Reserve Change.



Metrics Value

Description

Combined Expense Reserve Change Ratio Additive (Allocated Expense Reserve Change + Unallocated

Expense Reserve Change) divided by Earned Premium.

Combined Incurred Expense Additive Incurred Allocated Expense + Incurred Unallocated Expense.

Combined Incurred Expense Ratio Additive (Incurred Allocated Expense + Incurred Unallocated Expense) divided by Earned Premium.

Combined Incurred Loss and Recovery Additive Incurred Loss + Incurred Salvage + Incurred Subrogation + Incurred Deductible.

Combined Incurred Loss and Recovery Ratio

Additive (Incurred Loss + Incurred Salvage + Incurred Subrogation + Incurred Deductible) divided by Earned Premium.

Combined Incurred Loss, Expense and Recovery

Additive Incurred Loss + Incurred Allocated Expense + Incurred Unallocated Expense + Incurred Salvage + Incurred Subrogation + Incurred Deductible.

Combined Incurred Loss, Expense and Recovery Ratio

Additive (Incurred Loss + Incurred Allocated Expense + Incurred Unallocated Expense + Incurred Salvage + Incurred Subrogation + Incurred Deductible) divided by Earned Premium.

Combined Incurred Recovery Additive Incurred Salvage + Incurred Subrogation + Incurred Deductible.

Combined Incurred Recovery Ratio Additive (Incurred Salvage + Incurred Subrogation + Incurred Deductible) divided by Earned Premium.

Combined Incurred Recovery to Incurred Loss Ratio

Additive (Incurred Salvage + Incurred Subrogation + Incurred Deductible) divided by Incurred Loss.

Combined Loss and Expense Incurred Additive Incurred Loss + Incurred Allocated Expense + Incurred Unallocated Expense.

Combined Loss and Expense Incurred Ratio

Additive (Incurred Loss + Incurred Allocated Expense + Incurred Unallocated Expense) divided by Earned Premium.

Combined Loss and Expense Reserve Change

Additive Loss Reserve Change + Allocated Expense Reserve Change + Unallocated Expense Reserve Change.

Combined Loss and Expense Reserve Change Ratio

Additive (Loss Reserve Change + Allocated Expense Reserve Change + Unallocated Expense Reserve Change) divided by Earned Premium.



Metrics Value

Description

Combined Loss and Recovery Reserve Change

Additive Loss Reserve Change + Salvage Reserve Change + Subrogation Reserve Change + Deductible Reserve Change.

Combined Loss and Recovery Reserve Change Ratio

Additive (Loss Reserve Change + Salvage Reserve Change + Subrogation Reserve Change + Deductible Reserve Change) divided by Earned Premium.

Combined Loss, Expense and Recovery Reserve Change

Additive Loss Reserve Change + Allocated Expense Reserve Change + Unallocated Expense Reserve Change + Salvage Reserve Change + Subrogation Reserve Change + Deductible Reserve Change.

Combined Loss, Expense and Recovery Reserve Change Ratio

Additive (Loss Reserve Change + Allocated Expense Reserve Change + Unallocated Expense Reserve Change + Salvage Reserve Change + Subrogation Reserve Change + Deductible Reserve Change) divided by Earned Premium.

Combined Outstanding Expense Reserve Semi-Additive Snapshot

Outstanding Allocated Expense Reserve + Outstanding Unallocated Expense Reserve.

Combined Outstanding Loss and Expense Reserve


Outstanding Loss Reserve + Outstanding Allocated Expense Reserve + Outstanding Unallocated Expense Reserve.

Combined Outstanding Loss and Recovery Reserve


Outstanding Loss Reserve + Outstanding Salvage Reserve + Outstanding Subrogation Reserve + Outstanding Deductible Reserve.

Combined Outstanding Loss, Expense and Recovery Reserve


Outstanding Loss Reserve + Outstanding Allocated Expense Reserve + Outstanding Unallocated Expense Reserve + Outstanding Salvage Reserve + Outstanding Subrogation Reserve + Outstanding Deductible Reserve.

Combined Outstanding Recovery Reserve Semi-Additive

Snapshot Outstanding Salvage Reserve + Outstanding Subrogation Reserve + Outstanding Deductible Reserve.

Combined Paid Expense Ratio Additive (Paid Allocated Expense + Paid Unallocated Expense) divided by Earned Premium.

Combined Paid Loss and Expense Ratio Additive (Paid Loss + Paid Allocated Expense + Paid Unallocated Expense) divided by Earned Premium.

Combined Paid Loss and Recovery Ratio Additive (Paid Loss + Salvage Recovered + Subrogation

Recovered + Deductible Recovered) divided by Earned Premium.



Metrics Value

Description

Combined Paid Loss, Paid Expense and Recovery Ratio

Additive (Paid Loss + Paid Allocated Expense + Paid Unallocated Expense + Salvage Recovered + Subrogation Recovered + Deductible Recovered) divided by Earned Premium.

Combined Recovery Ratio Additive (Salvage Recovered + Subrogation Recovered + Deductible Recovered) divided by Earned Premium.

Combined Recovery Reserve Change Additive Salvage Reserve Change + Subrogation Reserve Change + Deductible Reserve Change.

Combined Recovery Reserve Change Ratio

Additive (Salvage Reserve Change + Subrogation Reserve Change + Deductible Reserve Change) divided by Earned Premium.

Combined Recovery to Paid Loss Ratio Additive (Salvage Recovered + Subrogation Recovered + Deductible Recovered) divided by Paid Loss.

Commission Additive That portion of premium that is retained or paid as an acquisition expense.

Count Renewal Retention Additive Retained Policy Count divided by Expired Policy Count.

Deductible Recovered Additive The amount of compensation received from an entity

that is fully or partially liable for repayment of a deductible amount that has been incurred.

Deductible Recovered to Paid Loss Additive Deductible Recovered divided by Paid Loss.

Deductible Recovery Ratio Additive Deductible Recovered divided by Earned Premium.

Deductible Reserve Change

Additive Any change in the amount of compensation expected to be recovered from an entity that is fully or partially liable for repayment of a deductible amount that has been incurred, including the initial Loss Reserve established, during a specific time period.

Deductible Reserve Change Ratio Additive Deductible Reserve Change divided by Earned Premium.

Earned Composite Rate Additive Earned Premium divided by Earned Exposure.

Earned Exposure

Additive The amount of Written Exposure that has been realized as of a specific time period. Unearned exposure is calculated on a daily (1/365th) method, based on client specifications. Earned Exposure = Written Exposure - Unearned Exposure.



Metrics Value

Description

Earned Premium

Additive The amount of written premium that has been realized as of a specific time period. Unearned premium is calculated on either a daily (1/365th) or a monthly (1/24th) method, based on client specifications. Earned Premium = Written Premium - Unearned Premium.

Earned Premium to Written Premium Additive Earned Premium divided by Written Premium.

Effective Policy Count

Additive The number of policies with an effective date within an evaluation period, and in an ending active status in that period.

Effective Policy Count is calculated as:

EffectiveDate >= BOMDate and EffectiveDate < EOMDate and (CancellationDate >= EOMDate or CancellationDate < EffectiveDate)

Effective Premium Additive The total written premium amount of policies with an

effective date within a specified evaluation period, calculated on a policy term basis using the Policy Effective Date.

Expenses/Incurred Amount Semi-Additive Snapshot

(Paid Allocated Adjustment Expense + Outstanding Loss Reserve) divided by Incurred Loss.

Expenses/Incurred Including Expenses Semi-Additive

Snapshot (Paid Allocated Adjustment Expense + Outstanding Loss Reserve) divided by (Incurred Loss + Incurred Allocated Expense).

Expired Policy Count

Additive The number of policies with an expiration date within an evaluation period, and in an ending active status in that period.

Expired Policy Count is calculated as:

ExpirationDate >= BOMDate and ExpirationDate < EOMDate and CancellationDate < EffectiveDate

Expired Premium Additive The total written premium amount of policies with an

expiration date within a specified evaluation period, calculated on a policy term basis using the Policy Expiration Date.

Future Written Premium Semi-Additive

Snapshot The amount of coverage-level transactions that have a Cycle (processing) Date in a specified evaluation period, but a Book Date in a future evaluation period.

Incurred Allocated Expense Additive The full amount of expenses directly attributable to

an individual claim, based on both amounts paid and reserves for estimated future payments, during a specific time period.



Metrics Value

Description

Incurred Allocated Expense Ratio Additive Incurred Allocated Expense divided by Earned Premium.

Incurred Allocated Expense to Incurred Loss Ratio

Additive Incurred Allocated Expense divided by Incurred Loss.

Incurred Combined Expense to Incurred Loss Ratio

Additive (Incurred Allocated Expense + Incurred Unallocated Expense) divided by Incurred Loss.

Incurred Deductible

Additive The full amount of compensation expected to be recovered from an entity that is fully or partially liable for repayment of a deductible amount that has been incurred, based on both amounts recovered and reserves for estimated future recoveries, during a specific time period.

Incurred Deductible Ratio Additive Incurred Deductible divided by Earned Premium.

Incurred Deductible to Incurred Loss Ratio Additive Incurred Deductible divided by Incurred Loss.

Incurred Loss

Additive The full amount of a claim based on both amounts paid and recovered and reserves for estimated future payments and recoveries. Can be one of 3 methods based on client specifications:

1.) Paid Losses + Loss Reserve Change

2.) Paid Losses + Loss Reserve Change + Salvage Recovered + Salvage Reserve Change + Subrogation Recovered + Subrogation Reserve Change.

3.) Paid Losses + Loss Reserve Change + Salvage Recovered + Salvage Reserve Change + Subrogation Recovered + Subrogation Reserve Change + Deductible Recovered + Deductible Reserve Change.

Incurred Loss and Combined Expense to Earned Exposures

Additive (Incurred Loss + Incurred Allocated Expense + Incurred Unallocated Expense) divided by Earned Exposures.

Incurred Loss Ratio Additive Incurred Loss divided by Earned Premium.

Incurred Salvage

Additive The full amount expected to be recovered for the value of property taken over by an insurer to reduce its loss, based on both amounts recovered and reserves for estimated future recoveries, during a specific time period.

Incurred Salvage Ratio Additive Incurred Salvage divided by Earned Premium.



Metrics Value

Description

Incurred Salvage to Incurred Loss Ratio Additive Incurred Salvage divided by Incurred Loss.

Incurred Subrogation

Additive The full amount of compensation expected to be recovered from an entity that is fully or partially liable for a claim that has been incurred, based on both amounts recovered and reserves for estimated future recoveries, during a specific time period.

Incurred Subrogation Ratio Additive Incurred Subrogation divided by Earned Premium.

Incurred Subrogation to Incurred Loss Ratio

Additive Incurred Subrogation divided by Incurred Loss.

Incurred Unallocated Expense

Additive The full amount of expense payments not directly attributable to an individual claim, but assigned to a transaction based on client specifications, and based on both amounts paid and reserves for estimated future payments, within a specific time period.

Incurred Unallocated Expense Ratio Additive Incurred Unallocated Expense divided by Earned Premium.

Incurred Unallocated Expense to Incurred Loss Ratio

Additive Incurred Unallocated Expense divided by Incurred Loss.

Inforce Policy Count



The number of policies with an expiration date greater than the end of an evaluation period, an effective date in or prior to that evaluation period, and an ending active status within that period.

Inforce Policy Count is calculated as:

ExpirationDate >= EOMDate and EffectiveDate < EOMDate and (CancellationDate >= EOMDate or CancellationDate < EffectiveDate)

Inforce Premium


The total written premium amount of policies that are active at the end of a specified evaluation period, have an effective date within or prior to the evaluation period, and an expiration date in a future evaluation period.

Inforce Premium to Written Premium Semi-Additive Snapshot

Inforce Premium divided by Written Premium.

Loss Reserve Change Additive Any change in the amounts set aside to support

payment of a claim, including the initial Loss Reserve established, during a specific time period.

Loss Reserve Change Ratio Additive Loss Reserve Change divided by Earned Premium.



Metrics Value

Description

Loss Severity Semi-Additive Snapshot

Incurred Amount divided by Total Claim Open Count.

Outstanding Allocated Expense Reserve Semi-Additive Snapshot

The Allocated Expense reserve amount as of the end of a reporting period.

Outstanding Deductible Reserve Semi-Additive Snapshot

The deductible reserve amount as of the end of a reporting period.

Outstanding Loss Reserve Semi-Additive Snapshot

The loss reserve amount as of the end of a reporting period.

Outstanding Salvage Reserve Semi-Additive Snapshot

The salvage reserve amount as of the end of a reporting period.

Outstanding Subrogation Reserve Semi-Additive Snapshot

The subrogation reserve amount as of the end of a reporting period.

Outstanding Unallocated Expense Reserve Semi-Additive Snapshot

The Unallocated Expense reserve amount as of the end of a reporting period.

Paid Allocated Expense Additive The amount of expense payments directly

attributable to an individual claim during a specific time period.

Paid Allocated Expense Ratio Additive Paid Allocated Expense divided by Earned Premium.

Paid Allocated Expense to Paid Loss Ratio Additive Paid Allocated Expense divided by Paid Loss.

Paid Combined Expense Additive Paid Allocated Expense + Paid Unallocated Expense

Paid Combined Expense to Paid Loss Ratio

Additive (Paid Allocated Expense + Paid Unallocated Expense) divided by Paid Loss.

Paid Combined Loss and Recoveries Additive Paid Loss + Salvage Recovered + Subrogation Recovered + Deductible Recovered.

Paid Combined Loss, Paid Expense and Recoveries

Additive Paid Loss + Paid Allocated Expense + Paid Unallocated Expense + Salvage Recovered + Subrogation Recovered + Deductible Recovered.

Paid Loss Additive The amount of loss payments made (usually

excluding all recoveries) during a specific time period.

Paid Loss Ratio Additive Paid Loss divided by Earned Premium.



Metrics Value

Description

Paid Unallocated Expense Additive The amount of expense payments not directly

attributable to an individual claim, but assigned to a transaction based on client specifications, within a specific time period.

Paid Unallocated Expense Ratio Additive Paid Unallocated Expense divided by Earned Premium.

Paid Unallocated Expense to Paid Loss Ratio

Additive Paid Unallocated Expense divided by Paid Loss.

Policy Count Semi-Additive Distinct

Number of policies grouped by active or cancelled status at the end of an evaluation period.

Premium Renewal Retention Additive Retained Premium divided by Expired Premium.

Processed Premium Additive The amount of coverage-level transactions that have

a Cycle (processing) Date in a specified evaluation period.

Recoveries/Paid Losses Additive Recoveries divided by Paid Loss.

Retained Policy Count

Additive The number of policies with an expiration date and an ending active status within an evaluation period, and an effective date and an ending active status within that period.

Retained Policy Count is calculated as:

(ExpirationDate >= BOMDate and ExpirationDate < EOMDate and CancellationDate < EffectiveDate) AND (EffectiveDate >= BOMDate and EffectiveDate < EOMDate and (CancellationDate >= EOMDate or CancellationDate < EffectiveDate))

Retained Premium Additive The total written premium amount of inforce policies

with an expiration and effective date within a specified evaluation period, calculated on a policy term basis using the Policy Expiration Date.

Retained Premium to Effective Premium Additive Retained Premium divided by Effective Premium.

Salvage Recovered Additive The value of property taken over by an insurer to reduce its loss.

Salvage Recovery Ratio Additive Salvage Recovered divided by Earned Premium.

Salvage Recovered to Paid Loss Ratio Additive Salvage Recovered divided by Paid Loss.



Metrics Value

Description

Salvage Reserve Change Additive Any change in the amounts expected to be

recovered for the value of property taken over by an insurer to reduce its loss, including the initial Loss Reserve established, during a specific time period.

Salvage Reserve Change Ratio Additive Salvage Reserve Change divided by Earned Premium.

Subrogation Recovered Additive The amount of compensation received from an entity

that is fully or partially liable for a claim that has been incurred.

Subrogation Recovered to Paid Loss Additive Subrogation Recovered divided by Paid Loss.

Subrogation Recovery Ratio Additive Subrogation Recovered divided by Earned Premium.

Subrogation Reserve Change

Additive Any change in the amounts of compensation expected to be recovered from an entity that is fully or partially liable for a claim that has been incurred, including the initial Loss Reserve established, during a specific time period.

Subrogation Reserve Change Ratio Additive Subrogation Reserve Change divided by Earned Premium.

Total Open Claims Semi-Additive Snapshot

The number of claim occurrences remaining open at the end of an evaluation period.

Unallocated Expense Reserve Change

Additive Any change in the amount set aside to support expense payments not directly attributable to an individual claim or feature, but assigned to a transaction based on client specifications, including the initial Loss Reserve established, during a specific time period.

Unallocated Expense Reserve Change Ratio

Additive Unallocated Expense Reserve Change divided by Earned Premium.

Written Exposure Additive The measure of the unit of risk assumed by an

insurer, expressed as specified by the client, but usually based on individual units such as vehicles, structures, payroll, etc.

Written Premium

Additive The amounts charged to policyholders for insurance coverage. Calculation is based on the aggregation of all coverage-level transactions based on the Book Date (the accounting date when transactions are recognized).



Metrics Value

Description

Written Premium Policy Count Additive The number of policies containing written premium within an evaluation period.



21BAppendix D

22BFailure to Display Popups

Popups are screens that automatically open when you click on a web site or a hyperlink. Popups frequently are annoying ads and many users don’t want popups appearing on their system so they install popup blockers. Popup blocker programs will severely limit any type of auxiliary screen from being displayed. Insight contains many information screens that are critical for users to view but are considered auxiliary screens by popup blocker programs.

You may not even be aware you have a popup blocker installed because popup blockers are included in newer versions of Windows including XP/SP2, many popular browser toolbars and other Internet service software.

NOTE If at any time you are unsure how to enable popups, please contact your system administrator.

The three main popup blockers will be discussed here.

Microsoft Windows XP

If you have installed Service Pack 2, then you have a popup blocker on your Internet Explorer.

To turn it off:

Step 1. Open an Internet Explorer window.

Step 2. Click on Tools in the menu.

Step 3. Click on Internet Options.

Step 4. Click on the Privacy tab.

Step 5. Uncheck Block Popups.

Step 6. Click OK to save your changes.

This will allow popups to be displayed.

270BGoogle Toolbar

The Google Toolbar is an add-on feature for Internet Explorer.

To disable the Google popup blocker:


Step 2. Click on the Blocking Popups button.

Step 3. Select Site Popups Allowed.

Step 4. Click OK to save your changes.

This will allow popups to be displayed.

272BNOTE You also can check your failed popups option and select to add Insight.



Yahoo toolbar

Yahoo likewise has a toolbar that is an add-on feature for Internet Explorer.

Step 1: Open an Internet Explorer window.

Step 2: On your Yahoo toolbar, click the popup blocker option arrow. This is the down arrow beside the popup blocker icon.

Step 3: Click on "Always Allow Pop-Ups From..."



Step 4: Locate the Insight URL from the Sources of Recently Blocked Pop-Ups: list. Click on it.

If you are unsure of the Insight Link, contact your system administrator.

Step 5: Click Allow.



Step 6: Click OK. This will allow Insight to display popups.

Click Close to close the window and save your entry.

273BNOTE Internet service software, such as AOL, also includes popup blockers. As do many security programs, such as McAfee and Norton. It is recommended that you consult the manufactures instructions for disabling popup blocker.

If any of these solutions fail to produce the desired results, contact your system administrator for further assistance.



271BTrusted Sites

You also can add Insight to your Trusted Sites.

To Add Insight to your Trusted Sites:


Step 2. Click on Tools in the menu.

Step 3. Click on Internet Options.

Step 4. Click on the Security tab.

Step 5. Click on Trusted Sites.

Step 6. Click on the Sites button. A separate window will be displayed.



Step 7. Enter in your Insight site. If you do not know your Insight site, ask your system administrator.

Step 8. Click Add. The Insight site will be listed below.

Step 9. Click OK to save your selections and close the window.

This will allow auxiliary screens from Insight to open.



23BGlossary

This glossary defines the terms and abbreviations commonly used within the Insight Application

Suite and formulas for counts, ratios, and averages.

Field Definition/Formula

Accident Losses “When” filter available in the Claim Detail application. Measures all losses based on the actual loss date and accumulates losses to the valuation (‘as of’) date.

Accident Month Case Incurred Loss

Measures Incurred Loss occurring within a given month on an accident year basis. Formula is Paid Loss (minus paid recoveries) + loss reserve amounts (both changes in reserves and initial reserves).

Accident Year Number of Losses A count of all claim occurrences (not features) on an accident year basis.

Accident Month Loss Severity

The average amount of loss per claim occurrence on an accident year/quarter/month basis The formula is: accident year case incurred loss amount ÷ accident year number of losses (claim occurrences)

Alert

A mechanism for notifying users that a data condition has been met. Users can define a variety of conditions to serve as the trigger for an Alert (ex: all Claim Occurrences by Adjuster where Paid Loss > $10,000). Alerts can be created within each Analytics Category and within each Monitor application.

Allocated Expense Loss Ratio Allocated Loss Adjustment Expenses ÷ Loss Adjustment Expense Amounts

Allocated Expense Paid to Paid Loss Ratio Allocated LAE Amount ÷ Paid Loss Amount

Allocated Expense Reserves to All Reserves

Allocated Loss Expense Reserves (both changes in reserves and initial reserves) ÷ All Loss Reserves (Allocated + Unallocated)

Allocated Expense Ratio All Allocated Loss Adjustment Expenses ÷ All Loss Adjustment Expense Amounts (Allocated and Unallocated)

Allocated Expense/Incurred Ratio All Allocated Loss Adjustment Expenses ÷ Incurred Losses excluding Expenses

Allocated Loss Adjustment Expense

The amount of change to loss adjustment expenses that can be directly tied to a given claim occurrence or feature and analyzed within a given time period.

Analytics

Application that enables users to run a variety of queries on an ‘ad hoc’ basis. Users select Filters and Metrics segmented by Who, What, When, Where that are unique to each Category.




Application A software module that is designed to address a specific business requirement. The three core Insight applications are: Reports, Analytics and Monitors.

Average Allocated Expense Paid Per Claim Allocated Expenses ÷ Total Claim Occurrence Count

Average Loss Severity Incurred Losses ÷ Total Open Claim Count

Average Policy Size Written Premium ÷ Total policy count

Bands A range used to group data results (ex: Policy Age [0-12 months]; Incurred Loss [$0 - $1,000]. In Claims Monitor band parameters are configurable on the Setup screen to define the range of Incurred Losses.

Benchmarking Establishes a system of comparisons to measure performance

Book Date

Used to calculate Written Premium, Losses, Reserves, Expenses and Recoveries on a Calendar Year basis. Book Date is defined as the accounting month in which premiums and losses are recognized. Book Date is not displayed in the applications, but is used to calculate various metrics in the background.

Burning Costs by Band

A metric on the Inflation Rate analysis screen in Claims Monitor that calculates Paid Combined Expenses (ALAE + ULAE) by Claims Reported Year and groups the results by Incurred Loss ranges (bands). The results are evaluated as of the Ending Date, which is the “2nd Valuation Date” selected from the Analysis Setup screen.

Calendar/Accident Case Incurred Loss Ratio

The relationship between incurred loss amounts and earned premium expressed as a percentage on an accident year/quarter/month basis. The formula is: accident year case incurred loss amount ÷ calendar year earned premium

Calendar Premium, Calendar Year Losses

“When” filter available in the Analytics application. Measures Premiums and Losses on a Calendar Year based on when the information was keyed-in to the source system.

Calendar Premium/Accident Year Losses

“When” filter available in the Analytics application. Measures Premiums on a Calendar Year based on when the information was keyed-in to the source system and Losses on an Accident Year based on the actual loss date and accumulating Losses to the valuation (‘as of’) date.

Calendar Year Earned Exposure

The amount of written exposure that may be recognized as earned for a given time period on a calendar year/quarter/month basis. Exposures are earned using the daily method. For each day a one-year policy is in force, an insurer earns 1/365th of the annual premium.

Case Incurred Loss Amounts

Provides results at two valuation dates and displays the total change




Ceiling The highest dollar amount you want considered for your analysis

Claim Bands Separates incurred losses on a claim occurrence level by bands, which are dollar amount ranges (ex: $0-$1,000)

Claim Counts

A metric in the Claims Monitor application that counts the number of claim occurrences reported within a user-defined date range. The analysis results are compared between to evaluation dates (ex: as of January 2006 vs. as of July 2006) to measure loss development over time

Claim Reported Losses “When” filter available in the Claim Detail application. Measures all losses based on the date the loss was actually reported to the insured and accumulates losses to the valuation (‘as of’) date.

Claim Status Available in the Claim Detail application Claim Status provides results for Open, Closed and Reopened claims as of the evaluation period

Claims Monitor

Application that measures key claims facts, such as loss reserve accuracy and changes over time, claim expense, time lag and recovery factors to help establish claim service standards and develop claim operations excellence.

Composite Weight An analysis in the Profile Monitor application, this column provides the option to apply a weight to each attribute allowing for a score that is composite weighted for all attributes (the bottom row of the Summary page table)

Conformed Dimension A common dimension (filter) that is shared across multiple data marts and applications, (i.e., Company, Branch, Agent, etc.)

Conforming Feature A feature that is included in every application such as Printing, K-Mail, Save/Restore Analysis, etc.

Corporate Experience Summary A category within the Analytics application that provides top level data summarization of both policies and claims, such as Inforce Policy Counts, Open Claims, Closed Claims and Premiums/Losses, across all line of business.

Counts by Band

A metric on the Inflation Rate analysis screen in Claims Monitor that counts the number of claim occurrences by Claims Reported Year and groups the results by Incurred Loss ranges (bands). The results are evaluated as of the Ending Date, which is the “2nd Valuation Date” selected from the Analysis Setup screen.

Current Incurred Amount Current total value of the claim, less any expenses

Cycle Date The date when data was entered or modified in the source system and is used as the Valuation Date in the Insight applications. Cycle Date is not displayed in the applications, but is used to calculate various metrics in the background.

Data Mart A set of "Query Ready" tables designed to support specific analytical requirements. Data marts contact fact (metric) and dimension (filter) tables and are segmented by application and by line of business.




Dimension An attribute or characteristic that can be used to categorize or filter data

Drill Across An analysis technique that revels more facts or metrics related to a given piece of information

Drill Down An analysis technique that filters a particular data attribute down to a lower level (ex: Written Premium by Broker)

Drill Up The reverse of a Drill Down that returns the user to a higher-level of analysis

Executive Summary A compilation of information deemed important to an executive.

Exposure Basis Code The exposure basis is the extent of risk as measured by various metrics depending on the coverage being exposed.

Exposure Earned Premium Fact or Metric

The earned premium that is actually exposed to loss during a specified period of time. To develop this earned premium, the date on which premiums were booked is disregarded. The portion of the written premium exposed to loss (earned) is allocated to the exposure period whether the premiums were booked in a prior period, during the current period, or after the period. The exposure earned premium eliminates the deficiency contained in accounting earned premium that results from timing problems in the recording of the premium.

Facultative Commission Percent The percentage of premium the ceding company retains as a commission from the reinsurer.

Floor The lowest dollar amount you want considered for analysis

Frequency Relativity A metric in the Loss Monitor application, this calculation is the division of loss frequency amounts by the Aggregate (Average) Loss Frequency Amounts

Incurred Loss Including LAE The estimated value of the total loss for the selected time period including loss expenses. Incurred Loss including LAE = Paid Loss + Loss Reserves + Paid Combined Expenses – Paid Recoveries

Inflation Rate An analysis in the Claims Monitor application that measures year-over-year % increase in average Incurred Loss per claim occurrence. Also evaluates Incurred Loss (excluding LAE) and claim counts by Loss Year.

Large List Box

A large list box will contain all the available selections with the ability to either include or exclude individually or collectively. Large lists boxes are displayed as a separate window. Move selections between included and excluded sections by doing the following:

To move individual items: 1. Select the items to be moved by using the list box

options. 2. Click the Select Items button (icon here) to move the

highlighted items. 3. Click the OK button to finalize the selection.



Field Definition/Formula To Move all items:

1. Click the Select All button (icon here) to move all items.2. Click the OK button to finalize the selection.

List Boxes

A List Box is a drop down list of all your available options. The following selection options are available: - Mouse click for selecting one item at a time

- Control key + mouse click for selecting or deselecting

multiple items at a time

- Shift key + mouse click for selecting a range of items in a

list box.

Note: To deselect items, hold down the control key, point and left mouse click each item to deselect.

Loss Frequency by Earned Exposure

The number of claims ÷ the number of earned exposures (ex: number of claim occurrences per hundred car years for collision coverage).

Loss Monitor Application that measures loss experience, including Aging and Relativity analysis, by Loss Ratio, Loss Frequency and Loss Severity. There are separate Loss Monitor applications for each line of business.

Loss Reserve Accuracy By Claim Count

Measures Incurred Loss change between two evaluation periods for all claims reported within a specified time period. The purpose is to analyze the number of claims where Incurred Loss increases or decreases between the two evaluation periods.

Loss Reserve Accuracy By Dollar Amount

Measures Incurred Loss change between two evaluation periods for all claims reported within a specified time period. The purpose is to analyze the change in Incurred Loss between the two evaluation periods.

Loss State / Province The State or Province in which the claim actually occurred

Observed Count

An analysis Profile Monitor that measures inforce counts as of the current month based upon the Attribute selected from the Analysis Setup screen. (ex: the Observed Count for the Attribute ‘Type of Vehicle Body’ is the number of Inforce Vehicles grouped by ‘Type of Vehicle Body’).

Observed Percent An analysis in the Profile Monitor application that divides the Observed Count for each Attribute by the Total Inforce count

Observed Rating

An algorithm in the Profile Monitor application that scores the Preferred Counts versus the Observed Counts to demonstrate how the preferred inforce counts measure to the actual inforce counts for analysis purposes. The Observed Rating is used in the Variation from Profile analysis.

Paid Combined Expenses Allocated LAE Amount + Unallocated LAE Amount over a given time period




Percentage of Claim Costs By Band

A metric on the Inflation Rate analysis screen in Claims Monitor that calculates the percentage of “Burning Costs” (see definition) by Incurred Loss band relative to the Burning Costs for all Incurred Loss bands within a Claims Reported Year. The results are grouped by Incurred Loss ranges (bands) and are evaluated as of the Ending Date, which is the “2nd Valuation Date” selected from the Analysis Setup screen.

Percentage of Claim Counts by Band

A metric on the Inflation Rate analysis screen in Claims Monitor that calculates the percentage of Claim Counts (see ‘Counts by Band’ definition) by Incurred Loss band relative to Claims Counts for all Incurred Loss bands within a Claims Reported Year. The results are grouped by Incurred Loss ranges (bands) and are evaluated as of the Ending Date, which is the “2nd Valuation Date” selected from the Analysis Setup screen.

Policy Premium, Policy Year Losses

Represents premium and loss data based on the policy effective period. The ‘effective’ period is calculated on a policy term basis using the Policy Effective Date.

Policy Transaction Amount The amount of any transaction processed for a policy. All policy amounts in the applications (premiums, exposures, etc.) are an aggregation of individual policy transaction amounts.

Preference Direction

Available on the Profile Template screen in Profile Monitor the Preference Direction is used in conjunction with the Preferred Percent to represent the preferred (not actual) percentage increase or decrease in Inforce Counts by Attribute. Up Arrow - More is Better Sideways Arrow - Neutral or no Impact Down Arrow - Less is Better

Preferred Count Available on the Profile Template screen in Profile Monitor the Preferred Count is calculated after clicking the ‘Rescore Observed Rating’ button by multiplying the Preferred Percent by the Total Observed Count.

Preferred Percentage Available on the Profile Template screen in Profile Monitor the Preferred Percentage is defined by the user as the preferred (not actual) percentage breakdown of Inforce Counts by Attribute.

Profile Monitor Application that measures the profile characteristics of inforce, new and expiring business to help analyze the change on a goal-seeking basis and minimize adverse selection.

Recoveries Salvage Recovered + Subrogation Recovered

Recoveries to Incurred Including LAE Ratio

(Salvage Recovered + Subrogation Recovered) ÷ (Incurred Loss + Total Loss Adjustment Expense [ALAE + ULAE])

Recoveries to Incurred Ratio (Salvage Recovered + Subrogation Recovered) ÷ Incurred Loss not including Expenses




Relativity Analysis in Loss Monitor that measures Loss Ratio, Loss Frequency and Loss Severity for each Policy Age relative to all Policy Ages within a given Calendar Month.

Reserve Loss Ratio Loss Reserve Amount ÷ Earned Premium Amount for a given evaluation period

Retention Monitor Application that measures retention trends, customer and agency loyalty

Salvage The value of property taken over by an insurer to reduce its loss.

Salvage Reserve Amount The estimated value of property taken over by an insurer to reduce its loss. Salvage Reserve includes both Initial Salvage Reserves and Change in Salvage Reserves within the evaluation period.

Scorecard An assembly of scores in Profile Monitor combined into a comprehensive presentation.

Scoring Analysis in Profile Monitor that enables users to overlay preferences versus current observations to establish goals and benchmarking

Scoring Presentation Scores are illustrated using colors or symbols for the purpose of quick interpretation

Scrap Rate

Analysis in Retention Monitor that measures the percentage of policies which are no longer active during the first three months of being issued. Results are calculated for new policies that are issued using the Original Inception Date, or Original Effective Date.

State / Province Defined as the Governing State or Province where the policy was written

Subrogation The amount of recovery that the insurance company has collected.

Subrogation Reserve Amount The estimated amount of recovery the insurance company will collect. Subrogation Reserve includes both Initial Subrogation Reserves and Change in Subrogation Reserves within the evaluation period.

Suit State/Province The state or province in which the litigation has been filed. This can be different fro the policyholder’s state/province or exposure state/province.

Tenured Retention Analysis in Retention Monitor that provides both counts and percentages of policies that are still active at least 48 months after the Original Inception Date as of the end of any given measurement month/year.

Unallocated Expenses Paid to Paid Loss

(Initial Unallocated Expenses + Change in Allocated Expenses) ÷ Paid Loss

Unallocated Expense Reserves to All Reserves

Unallocated Reserves ÷ (Allocated Reserves + Unallocated Reserves)




Valuation Date The date from which data is evaluated. An “as of” date. Example: Incurred Losses for 2005 - 2006 valued as of 12/31/2006. The valuation date is 12/31/2006.

Valuation Period A point in time from which data is evaluated. An “as of” date. Example: Incurred Losses for 2005 - 2006 valued as of 12/31/2006. The valuation period is 12 months.

Views

User defined presentation of information in the Insight applications. Sample views include: Chart Data set Report Scorecard

Warehouse

A central repository for all policy and claims transactions loaded from various source systems. Transactional data in the Warehouse has been standardized into common format and is aggregated prior to being loaded into the Insight applications.



24BIndex

A

About Alerts on Dashboard ..............................27 Background Results on Dashboard .......29 My Analyses on Dashboard ...................28 Reports on Dashboard...........................28

Accessing Reports...................................................31

Accident Month Case Incurred Loss Loss Ratio Aging..................................103 Severity Aging......................................111

Accident Month Loss Severity Analyzing..............................................111 Severity Aging......................................112 Severity Relativity ................................113

Accident Month Number of Losses Frequency Aging..................................108 Severity Aging......................................111

Accident Year Data Loss Triangles........................................82

Accident Year Loss Severity Loss Monitor.........................................118

Accident Year Triangles ............................82 Action Bar

Definitions for Analytics..........................42 Active Alert

Icon ........................................................26 Active Policies

Retention Trend ...................................125 Add to Dashboard

Analytics.................................................42 Button.....................................................28

Adding Alerts to Dashboard ...............................27 Analyses to Dashboard..................89, 165 My Analyses to Dashboard ....................28 Pages to Dashboard Using Wizard......166 Report/Chart Titles.................................61 Reports to Dashboard............................28 Summary to Dashboard .........................29

Additional Filters ........................................47 Additive

Icon ........................................................62 Adverse Selection....................................140 Adverse Selection Columns

Attribute Overview................................142 Profile Monitor Summary .....................145

Age of Claims Time Periods................................158, 160

Agency Experience by Policy Year Report.................................................. 173

Agency Performance Profile Monitor ..................................... 131

Agent Retention by Agent Report.................................................. 173

Aggregate Loss Severity Amount ......................... 113

Aggregate Loss Ratio ............................. 106 Alarm

Alerts on Dashboard ............................. 27 Alert Selections

Selecting................................................ 91 Alert Wizard ............................................ 168

Creating................................................. 91 Alerts

Active on Dashboard............................. 27 Adding to Dashboard ............................ 27 Deleting ................................................. 27 Editing ................................................... 27 Icon........................................................ 26 On Dashboard....................................... 27 Tab ........................................................ 27 Viewing.................................................. 27

Always Current Claims Monitor .................................... 148

Analyses Adding to Dashboard .................... 89, 165 Base Options......................................... 50 Deleting ............................................... 164 Filters..................................................... 46 Loss Triangles ....................................... 82 Naming ................................................ 163 Opening................................................. 84 Output Tabs........................................... 70 Previewing............................................. 63 Retieving ............................................. 164 Running ................................................. 63 Running New......................................... 82 Saved Details ...................................... 164 Saving ........................................... 86, 163 Selecting a Category............................. 40 Selecting Current Year.......................... 52 Sending Through E-mail ....................... 93 Setting Up in Monitors........................... 98 Setup ..................................................... 46 Values ................................................. 148 Year Basis Options ............................... 50

Analysis Categories Analytics ................................................ 41

Analysis Setup



Claims Monitor .....................................147 Loss Monitor.........................................101 Profile Monitor ......................................132 Retention Monitor.................................119 Summary Page ....................115, 129, 144

Analysis Summary...............................57, 60 Analytics

Alert Wizard............................................91 Analysis Categories ...............................41 Analysis Summary ...........................57, 60 Chart Area..............................................70 Chart Tab ...............................................70 Corporate Detail .....................................41 Corporate Experience Summary............41 Custom Filter..........................................53 Data Area View ......................................71 Data Tab ................................................71 Datamart ................................................39 Developing Analyses .............................40 Drill Down Level ...............................70, 71 Drill Info ..................................................45 Drill Information......................................44 Drill Options............................................44 Expanding View .....................................43 Features .................................................39 Filters .....................................................46 Graph .....................................................44 Icons for Summary Analyses .................62 Introduction ................................14, 18, 39 Line of Business.....................................41 Line of Business Detail ..........................41 Metrics..............................................39, 54 Output Selections...................................84 Previewing an Analyses.........................63 Print Option ............................................44 Reports...................................................87 Resize Option.........................................44 Running a New Analysis ........................82 Running Analyses ..................................63 Saving Analyses ....................................86 Screen Definitions..................................44 Selecting Filters .....................................47 Setting up Analyses ...............................40 Setup......................................................46 SQL Analyses ........................................81 Summary................................................57 Tab Option .............................................44 Title Bar............................................44, 45 Top Bar Menu Definitions ......................42 Warning Message ..................................95

Analyzing Accident Month Loss Severity..............111

Annual Retention Rate Retention Monitor.................................130 Tenured Retention ...............................128

Application Layer .......................................17

Applications Suite Application Layer................................... 17

arc Reports.................................................. 37

Assigning Scores ................................................. 166

At the Beginning Tenured Retention .............................. 128

At the End of Tenure Tenured Retention .............................. 128

Attribute Attribute Overview............................... 142

Attribute Overview................................... 142 Attribute Preferences

Setting in Profile Monitor ..................... 133 Attribute Value

Profile Template .................................. 135 Variation from Profile........................... 138

Attributes Monitor Filters........................................ 99 Scoring ................................................ 142

Available Reports.................................... 173 Average

Loss Severity....................................... 112 Average Claim Expense ......................... 157 Average Number of Days

Claims ................................................. 162 Average Salvage and Subrogation......... 159

B

Background Results About on Dashboard ............................. 29

Background Results Icon........................................................ 26

Background Results Tab ........................................................ 29

Band Claims Monitor .................................... 147 Definitions............................................ 149 Individual Claim Detail......................... 155

Band Definitions Inflation Rate ....................................... 156 Loss Reserve Accuracy ...................... 151 Time Lag Measurement ...................... 162

Band Locations ....................................... 149 Band Parameter Setup ........................... 148 Basis Options

Filters..................................................... 50 Book Month

New Business Retention ..................... 123 Retention Trend................................... 125 Scrap Rate .......................................... 121 Tenured Retention .............................. 127

Book of Business



Measuring Changes.............................131 Burning Costs by Brand

Inflation Rate........................................156 Business

Comparing............................................138 Business Indicator by Producer

Report ..................................................173 Business Indicator by Underwriter

Report ..................................................173 Business Trend by Company

Report ..................................................174 Business Trend by Producer

Report ..................................................174 Business Trend by Underwriter

Report ..................................................174 Businessowners

Filters ...................................................183 Buttons

Add to Dashboard ............................28, 42 Analytics.................................................42 Delete...................................27, 28, 29, 30 E-mail .....................................................42 Export Analysis ......................................42 Groups ...................................................32 Login ......................................................21 Logout ....................................................23 New Analysis..........................................42 Open Analysis ........................................42 Print List .................................................33 Report Types..........................................32 Run Analysis ..........................................42 Run Report.............................................42 Save Analysis.........................................42 Search....................................................32 Send Me My Password ..........................22 Setup......................................................42 Source....................................................32 Subscribe ...............................................33 Unsubscribe ...........................................33

C

Calendar Month Earned Exposure Frequency Aging..................................107

Calendar Month Earned Premium Loss Ratio Aging..................................103

Calendar Premium-Accident Losses Filters .....................................................50

Calendar/Accident Case Incurred Loss Ratio Loss Ratio Aging..................................103 Loss Ratio Relativity ............................105

Calendar/Accident Year Case Incurred Loss Ratio Loss Monitor.........................................116

Cancel

Icon........................................................ 62 Case Incurred Loss Amounts

Loss Reserve Accuracy ...................... 151 Catastrophe Claims by Catastrophe

Description Report.................................................. 174

Catastrophe Claims by Company Report.................................................. 174

Catastrophe Claims by Line of Business Report.................................................. 174

Catastrophe Claims by Reinsurance Company Report.................................................. 174

Category Analytics ................................................ 40

Ceiling Loss Monitor Analyses ........................ 101

Change in Profile Columns Attribute Overview....................... 142, 143 Profile Monitor Summary..................... 145

Changing Password............................................... 23 Profile Template .................................. 134

Chart Area View........................................ 70 Chart Tab

Analytics ................................................ 70 Check box

Select All ............................................... 26 Claim Activity for all Producers

Report.................................................. 175 Claim Bands............................................ 148

Loss Reserve Accuracy .............. 151, 153 Claim Count

Loss Reserve Accuracy ...................... 153 Claim Counts

Loss Reserve Accuracy ...................... 153 Claim Counts and Incurred Loss Values by

Band Inflation Rate ....................................... 156

Claim Daily Detail Filters................................................... 185

Claim Detail............................................. 155 Filters................................................... 186

Claim Expense........................................ 157 Claim Expense (by Year/Quarter/Month)

Claim Expense .................................... 158 Claim Expense Analysis Summary

Report.................................................. 175 Claim Feature by Adjuster

Report.................................................. 175 Claim Status

Loss Reserve Accuracy .............. 151, 153 Time Lag Measurement ...................... 162

Claims in Litigation by Adjuster Report.................................................. 175

Claims in Salvage Summary



Report ..................................................175 Claims in Subrogation Summary

Report ..................................................175 Claims Monitor...................................97, 147

Analysis Setup .....................................147 Band Definitions...........................151, 162 Claim Expense.....................................157 Creating New Analyses........................147 Inflation Rate........................................156 Loss Reserve Accuracy by Claim Count

..........................................................153 Loss Reserve Accuracy by Dollar Amount

..........................................................151 Salvage and Subrogation.....................159 Time Lag Measurement .......................161

Claims Reported From Claims Monitor .....................................147

Claims Reported From Ending Profile Monitor ......................................148

Claims Valued as of 1st Valuation Date Claims Monitor .....................................148

Claims Valued as of 2nd Valuation Date Claims Monitor .....................................148

Claims with Expense Payments Claim Expense.....................................158

Claims with Loss Payments Claim Expense.....................................158 Salvage and Subrogation.....................160

Claims with Salvage and Subrogation Payments Salvage and Subrogation.....................160

Clearing Temporary Files .....................................15

Clicking Reports Documentation .........................35

Close Window Command...............................................29

Comma Delimited Files Exporting Reports ..................................88 Exporting to Excel ................................170

Commercial Auto Filters ...................................................188

Commercial Property Filters ...................................................190

Company and Line of Business Summary Report ..................................................176

Company and State Summary by Month Report ..................................................176

Comparisons Variation from Profile ...........................138

Composite Score .....................................142 Adverse Selection ................................140

Composite Score Table Adverse Selection ................................141

Composite Weight ...................................142 Attribute Overview................................142

Condense Information Icon........................................................ 26

Corporate Detail Analytics ................................................ 41 Filters................................................... 192

Corporate Experience Summary Analytics ................................................ 41 Filters................................................... 194

Count Icon........................................................ 62

Counts by Band Inflation Rate ....................................... 156

Create an Alert........................................ 169 Analytics ................................................ 42 Buttons .................................................. 42

Creating Alert Wizard................................... 91, 168 New Analyses in Claims Monitor......... 147 New Analyses in Loss Monitor ............ 101 New Analyses in Profile Monitor ......... 132 New Analyses in Retention Monitor .... 119

CSV Exporting Reports ................................. 88

CSV Files Exporting to Excel ............................... 170

Current Year Options Filters..................................................... 52

Custom Filter ...................................................... 53

D

Dash Reports.................................................. 35

Dashboard Adding Alert Selections ......................... 92 Adding Analyses.................................... 89 Adding Summary................. 115, 129, 144 Alerts ............................................. 27, 169 Background Results .............................. 29 Icons...................................................... 26 Introduction................................ 14, 18, 25 My Analyses.......................................... 28 Populated .............................................. 30 Reports.................................................. 28 Saving Analyses For ..................... 90, 167 Tabs ...................................................... 27 Updates ................................................. 25 Viewing Loss Monitor Summary. 116, 129,

144 Dashboard Wizard

Selecting Options ................................ 165 Data Area View......................................... 71 Data Layer ................................................ 17 Data Tab



Analytics.................................................71 Datamarts

Analytics.................................................39 Default Setting

Timeout ..................................................14 Defaults

Category.................................................40 Defining

Filters .....................................................48 View .......................................................58

Delete Button...................................27, 28, 29, 30 Icon ........................................................26

Deleting Alerts ......................................................27 Analyses.........................................85, 164 My Analyses...........................................29 Reports.............................................28, 34 Summary................................................30

Details Viewing Individual Claims ....................155

Developing Analyses in Analytics .............................40 Loss Triangles........................................82

Distorted Numbers Loss Amount Filters .............................101

doc Reports...................................................36

Documentation Reports.............................................35, 36

Dollar Icon ........................................................62

Dollar Amount Loss Reserve Accuracy .......................151

Downward Change by number of Bands Loss Reserve Accuracy .......................154

Downward Change by Number of Bands Loss Reserve Accuracy .......................152

Drill down Policy or Claim Count Metrics................71

Drill Down Level...................................70, 71 Drill Info

Analytics.................................................45 Drill Information

Analytics.................................................44 Drill Options

Analytics.................................................44

E

Editing Alerts ......................................................27 My Analyses...........................................29 Reports...................................................28 Summary................................................30

Edition Notice.............................................. 2 E-mail ........................................................ 93

Analytics ................................................ 42 Entering

Report/Chart Titles ................................ 61 Entering Tenure

Retention Monitor ................................ 130 Tenured Retention .............................. 128

Example Dashboard............................................. 30 Loss Frequency................................... 117 Loss Ratio ........................................... 116 Loss Severity....................................... 118 Profile Monitor Summary..................... 145

Executive Summary-Line of Business by Month Report.................................................. 176

Expand Information Icon........................................................ 26

Expanding View....................................................... 43

Expediency in Reporting Claims ................................................. 161

Expense Payments Claim Expense .................................... 158

Expiring Business Attribute Overview............................... 143 Profile Monitor Summary..................... 146

Expiring Business Period 1 Vs Period 2 Attribute Overview............................... 143 Profile Monitor Summary..................... 145

Export Analysis Analytics ................................................ 42

Exporting CSV to Excel ....................................... 170 Reports to Excel .................................... 88 To Microsoft Excel............................... 170

F

Features Analytics ................................................ 39 System .................................................. 14

Filter Basis Options ........................................ 50 Calendar Premium-Accident Losses..... 50 Current Year.......................................... 52 Custom.................................................. 53 Icon........................................................ 62 Options for When .................................. 49 Range.................................................... 53 Year Basis Options ............................... 50

Filtering Monitors................................................. 99

Filters



Analytics.............................18, 39, 46, 203 Defining ..................................................48 Loss Amount ........................................101 Monitor ...................................................98 Monitors .................................................99 Selecting ..........................................46, 49 Selecting for Claims Monitor Analyses 147 Selecting for Loss Monitor Analyses....101 Selecting for Profile Monitor Analyses .132 Selecting for Retention Monitor Analyses

..........................................................119 What.......................................................39 When......................................................39 Where.....................................................39 Who........................................................39

Filters Details LOB..............................................183, 203

Filters/Details and Metrics Used.............................................183, 203

First Year Survival Ratio..........................124 Floor

Loss Monitor Analyses.........................101 Format

Report, PDF ...........................................31 Formula

Icon ........................................................62 Frequency................................................159 Frequency Aging......................................107 Frequency Relativity ........................109, 110 From 10 to 12 Months

New Business Retention......................124 From 13 to 24 Months

Retention Trend ...................................126 From 25 to 36 Months



New Business Retention......................124 From 7 to 12 Months


New Business Retention......................124

G

Garage Filters ...................................................195

General Liability Filters ...................................................196

Glossary...................................................221 Governing State Analysis for Commercial

Lines Report ..................................................176

Governing State Analysis for Personal Lines

Report.................................................. 176 Graph

Analytics ................................................ 44 Groups

Reports.................................................. 35 Reports Filtering.................................... 32

H

Help Introduction............................................ 14 Password............................................... 22 User Name ............................................ 22

Hist Reports.................................................. 35

Historical Increases or Decreases Measuring............................................ 156

Historical Policy Retention Measuring............................................ 119

Historical Reports Viewing.................................................. 37

Homeowners Filters................................................... 198 Monitor Filters...................................... 199

I

Icons Dashboard............................................. 26 Summary Analyses ............................... 62

Inactive Policies Scrap Rate .......................................... 121

Incurred Loss Amount Claims Monitor .................................... 147

Incurred Loss Changes Measuring.................................... 151, 153

Inflation Rate........................................... 156 Band Definitions .................................. 156

Inflation Summary Inflation Rate ....................................... 156

Inforce Business (Current Month) Profile Template .................................. 135

Inforce Policies Frequency Aging ................................. 107

Inforce Policy Current Counts .................................... 133

Information Accident Month Loss Severity............. 113 Frequency Aging ................................. 108 Frequency Relativity............................ 110 Loss Ratio Relativity............................ 106 Lost Policy ................................... 121, 123 Policy Retention .................................. 125 Severity Aging ..................................... 112



Severity Relativity ................................114 Tenured Retention Policy.....................127

Information Management Suite Data Layer..............................................17

Insight Introduction ............................................17

Introduction Analytics.................................................18 Insight.....................................................17 Monitors .................................................18 Reports.............................................19, 31

K

Keywords Searching Reports .................................32

L

Large Loss over $50,000 by Cause of Loss Report ..................................................177

Leaving Tenure Retention Monitor.................................130 Tenured Retention ...............................128

Legend Loss Reserve Accuracy .......................152 Loss Reserve Accuracy .......................154

Line of Business Analytics.................................................41 By State Report....................................177

Line of Business Detail Analytics.................................................41

Linking E-mail .....................................................93

Links Doc from Reports...................................36

Load Date Reports...................................................32

Login ..........................................................21 Login Help..................................................22 Logout........................................................23

Introduction ............................................14 Loss Amount Filters.................................101 Loss Expense

Salvage and Subrogation.....................160 Loss Experience

Measuring ............................................100 Loss Experience by Coverage

Report ..................................................177 Loss Frequency

Example ...............................................117 Loss Frequency Per Exposure Unit

Loss Monitor.........................................117 Loss Frequency per Month

Frequency Aging ................................. 108 Loss Frequency Per Month

Frequency Relativity............................ 110 Loss Monitor ............................................. 97

About ................................................... 100 Analysis Setup..................................... 101 Creating New Analyses....................... 101 Dashbaord Summary .......... 116, 129, 144 Frequency Aging ................................. 107 Frequency Relativity............................ 109 Loss Ratio Aging ................................. 103 Loss Ratio Relativity............................ 105 Output Format ..................................... 102 Severity Aging ..................................... 111 Severity Relativity................................ 113

Loss Monitor Analyses Ceiling ................................................. 101 Floor .................................................... 101

Loss Paid and Reserve Activity Report.................................................. 177

Loss Payments Claim Expense .................................... 158 Salvage and Subrogation.................... 160

Loss Ratio Example .............................................. 116

Loss Ratio Aging..................................... 103 Loss Ratio Relativity ............................... 105

Loss Ratio Relativity............................ 106 Loss Reserve Accuracy .................. 151, 153

Band Definitions................................ 153 Claim Detail ......................................... 155

Loss Severity Average ............................................... 112 Example .............................................. 118

Loss Severity Amount Average ............................................... 113

Loss Triangles........................................... 82 Columns ................................................ 83 Setting Up.............................................. 82

Lost Policy Information .................................. 121, 123

M

Main Menu Options................................. 14 Measurement Month/Year

Tenured Retention .............................. 128 Measurement of Time Lags ................. 162 Measuring

Changes in Book of Business ............. 131 Claims ................................................. 147 Historical Increases or Decreases ...... 156 Incurred Loss Changes Between

Evaluation Periods........................... 151 Incurred Loss Changes Over Time ..... 153



Retention Trends .................................119 Underwriting and Loss Experience ......100 Variation Between Time Periods..........140

Message Warning................................................171

Metric Details LOB..............................................183, 203

Metrics Analytics...........................................18, 39 Introduction ............................................54 Selecting ................................................56 Viewing Selected ...................................57

Microsoft Excel Exporting Reports ..................................88 Exporting To.........................................170

Monitor Basics ...........................................98 Monitors

Filters .....................................................99 introduction.............................................97 Introduction ......................................14, 18 Summary on Dashboard ........................29

Monthly Alert Selections Setting ..................................................169

My Analyses About on Dashboard ..............................28 Tab .........................................................28

My Analyses Adding to Dashboard .............................28

My Analyses Viewing...................................................29

My Analyses Editing ....................................................29

My Analyses Deleting ..................................................29

My Settings Introduction ............................................14

N

Naming Analyses...............................................163

Navigating Insight.....................................................14

Navigation Reports...................................................32

Net Change Tenured Retention ...............................128

Net Premium by Branch Report ..................................................177

New (Originating Month) to 6 Months Retention Trend ...................................126

New Analysis Analytics.................................................42

New and Expiring Business Tables Adverse Selection ................................140

New and Renewal Business Summary Report.................................................. 177

New and Renewal Experience Report.................................................. 178

New and Retained Business Distribution Report.................................................. 178

New Business Attribute Overview............................... 143 Profile Monitor Summary..................... 146

New Business + Expiring Business Period 1 Attribute Overview............................... 143 Profile Monitor Summary..................... 145

New Business + Expiring Business Period 2 Attribute Overview............................... 143 Profile Monitor Summary..................... 145

New Business Experience Summary Report.................................................. 178

New Business Period 1 Vs Period 2 Attribute Overview............................... 143 Profile Monitor Summary..................... 145

New Business Premium Comparison Report.................................................. 178

New Business Retention......................... 123 Lost Policy ........................................... 123

New to 48 Months Retention Trend................................... 126

Non-Additive Icon........................................................ 62

Number of Lost Policies Scrap Rate .......................................... 122

Number of Tenured Policies Tenured Retention .............................. 128

Numeric Score Selections ...................... 166

O

Observed Count...................................... 133 Variation from Profile........................... 138

Observed Count – Observed Count Profile Template .................................. 135

Observed Percent ................................... 133 Profile Template .................................. 135 Variation from Profile........................... 139

Observed Rating Profile Template .................................. 136 Variation from Profile........................... 139

Open Analysis Analytics ................................................ 42

Open Claims Report.................................................. 179

Opening Analyses................................................ 84

Original Effective Date Scrap Rate .......................................... 122

Originating Month



Scrap Rate ...........................................122 Originating Month to 3 Months

New Business Retention......................124 Originating Month/Year

New Business Retention......................124 Retention Trend ...................................126 Scrap Rate ...........................................122

Output Selection in Analytics .............................84

Output Format Loss Monitor.........................................102 Retention Monitor.................................120

Output Tabs Analyses.................................................70

P

Password ...................................................21 Changing................................................23

Pending Loss Reserve Report ..................................................179

Percentage of Claim Cost by Band Inflation Rate........................................156

Percentage of Claim Counts by Band Inflation Rate........................................156

Personal Auto Filters ...................................................200 Monitor Filters ......................................202

Personal Auto New Business Average Premium by Producer Report ..................................................179

Policies New Business Retention......................123

Policies Issued New Business Retention......................124 Scrap Rate ...........................................122

Policies Remaining Active Retention Trend ...................................126

Policies Remaining After 12 months New Business Retention......................124

Policies Remaining After 12 Months New Business Retention......................124 Retention Monitor.................................130

Policies Retained Scrap Rate ...........................................122

Policies Retained by Count & Percentage New Business Retention......................124

Policy Inforce Counts......................................133

Policy and Claim Count Metrics drill down................................................71

Policy Counts Tenured Retention ...............................127

Policy Expiration by Producer Report ..................................................179

Popup Blockers......................................... 13 Preference Direction

Profile Template .................................. 135 Setting ................................................. 133 Variation from Profile........................... 138

Preferred Count Profile Template .................................. 136 Variation from Profile........................... 139

Preferred Percent Profile Template .................................. 135 Setting ................................................. 133 Variation from Profile........................... 139

Premiums Written, Inforce, Earned and Unearned by Line Report.................................................. 179

Previewing Analyses................................................ 63

Print List Button .................................................... 33

Print Option Analytics ................................................ 44

Print this window Command........................................ 29, 33

Printing.................................................... 170 Producer and Line of Business Summary

Report.................................................. 179 Producer and Line of Business Summary by

Month Report.................................................. 179

Producer Claim Activity Report.................................................. 180

Producer Closed Claim Activity Report.................................................. 180

Producer Inforce Report.................................................. 180

Profile Monitor................................... 97, 131 Adverse Selection ............................... 140 Analysis Setup..................................... 132 Attribute Overview............................... 142 Creating New Analyses....................... 132 Profile Template .................................. 133 Report Outputs .................................... 133 Summary Example.............................. 145 Variation from Profile........................... 138

Profile Template...................................... 133 Changes .............................................. 134

R

Range Filter ...................................................... 53

Ratio Icon........................................................ 62

Recipients E-mail .................................................... 94



Recovery Rate.........................................159 REINCO Exposure by Agent

Report ..................................................180 Reinsurance

Report ..................................................180 Reinsurance Loss Ratio

Report ..................................................180 Relativity

Frequency Relativity ............................109 Loss Ratio Relativity ............................105 Severity Relativity ................................113

Remaining within Band Loss Reserve Accuracy .......................152 Loss Reserve Accuracy .......................154

Remove Icon ........................................................62

Renewal Business Experience Report ..................................................180

Renewal Business Experience Summary Report ..................................................181

Report Icon ........................................................26 Subscribing To .......................................34 Unsubscribing ........................................34

Report Identification Number Reports...................................................35

Report Month Claim Expense.....................................158 Salvage and Subrogation.....................159

Report Name Clicking...................................................35 Reports...................................................35

Report Quarter Claim Expense.....................................158 Salvage and Subrogation.....................159

Report Types Reports Filtering.....................................32

Report Year Claim Expense.....................................158 Salvage and Subrogation.....................159

Report/Chart Titles.......................................................61

Reporting Claim Expendiency ..............................161

Reports About on Dashboard ..............................28 Accessing...............................................31 Adding to Dashboard .............................28 Analytics.................................................87 Arc..........................................................37 Archived .................................................37 Available...............................................173 Deleting ............................................28, 34 Documentation.................................35, 36 Editing ....................................................28 Exporting to Excel ..................................88

Generated ............................................. 31 Introduction................................ 14, 19, 31 Load Date.............................................. 32 Main Screen .......................................... 35 Navigation ............................................. 32 Print List ................................................ 33 Printing .................................................. 36 Printing Archived ................................... 37 Printing Report Documentation ............. 36 Saving ................................................... 36 Saving Archived .................................... 37 Saving Report Documentation .............. 36 Searching .............................................. 32 Subscribe .............................................. 33 Tab ........................................................ 28 Top Bar Menu........................................ 32 Unsubscribe .......................................... 33 Viewing............................................ 28, 35 Viewing Historical Reports .................... 37

Reports Documentation Clicking.................................................. 35

Requirements System .................................................. 13

Resize Option Analytics ................................................ 44

Results Loss Triangles ....................................... 83

Retained Policy Information .......................................... 125

Retention Monitor.............................. 97, 119 Analysis Setup..................................... 119 Creating New Analyses....................... 119 Output Format ..................................... 120

Retention Trend ...................................... 125 Retained Policy ................................... 125

Retrieving Analyses.............................................. 164 Saved Analysis...................................... 84

row count limits ......................................... 65 Run Analysis

Analytics ................................................ 42 Run Report

Analytics ................................................ 42 Running

Analyses.......................................... 40, 63 New Analysis......................................... 82 SQL Analyses........................................ 81

S

Salvage and Subrogation ....................... 159 Salvage and Subrogation Payments

Salvage and Subrogation.................... 160 Sample Listing of Reports....................... 173 Save Analysis



Analytics.................................................42 Saving

Analyses.........................................86, 163 Analyses to Dashboard..........................89

Scoring Dahsboard Reports........................90, 167

Scoring Ratings .......................................142 Scrap Rate...............................................122

Lost Policy............................................121 Retention Monitor.........................121, 130

Screen Definitions Analytics.................................................44

Search Keywords for Reports ............................32 Reports Tool Bar....................................32

Searching Reports...................................................32

Second Month Scrap Rate ...........................................122

Sector Change Loss Reserve Accuracy ...............152, 154

Sector Drift Loss Reserve Accuracy .......................154

Security Icon ........................................................62

Select All Indicator .................................................26

Selecting Alert Selections ......................................91 Analyses Filters......................................47 Analyses Time Frame ............................47 Filters ...............................................46, 49 Filters for Claims Monitor Analyses .....147 Filters for Loss Monitor Analyses.........101 Filters for Profile Monitor Analyses ......132 Filters for Retention Monitor Analyses.119 Metrics....................................................56 Recipients for E-mail ..............................94

Semi-Additive Icon ..................................................62, 74

Send Me My Password..............................22 Setting

Alert Parameters ..................................168 Attribute Preferences in Profile Monitor

..........................................................133 Monthly Alert Selections ......................169 Preference Direction ............................133 Preferred Percent.................................133

Setup Analyses in Analytics .............................40 Analysis....................... 101, 119, 132, 147 Analytics...........................................42, 46 Band Parameter...................................148 Loss Triangles........................................82

Severity Aging..........................................111 Severity Relativity ............................113, 114

Shared Features ....................................... 14 Snapshot

Icon........................................................ 62 Source

Reports.................................................. 35 Reports Filtering.................................... 32

SQL Analyses ........................................... 81 Standard Filters/Details and Metrics183, 203 Subrogation and Salvage

Report.................................................. 181 Subscribe

Button .................................................... 33 Subscribing To

Report.................................................... 34 Summary

Adding to Dashboard ............................ 29 Analytics ................................................ 57 Deleting ................................................. 30 Editing ................................................... 30 Viewing.................................................. 29

Summary Analyses Icons...................................................... 62

Summary Selection Loss Monitor........................ 115, 129, 144 Monitor Filters........................................ 98

Support ..................................................... 12 Survival Ratio

First Year............................................. 124 System Requirements .............................. 13

T

Tab Option Analytics ................................................ 44

Tabs Alerts ..................................................... 27 Analytics ................................................ 70 Background Results .............................. 29 Dashboard............................................. 27 My Analyses.......................................... 28 Reports.................................................. 28

Temporary Files ........................................ 15 Tenured Retention .................................. 127

Tenured Retention Policy.................... 127 Tenured Retention Policy

Information .......................................... 127 Third Month

Scrap Rate .......................................... 122 Time

Basis Options ........................................ 50 Filter Options ......................................... 49 Range Filters ......................................... 53

Time Frames Claims Monitor .................................... 147

Time Lag Measurement.......................... 161



Time Periods Age of Claims...............................158, 160 Measuring Variation .............................140 Time Lag Measurement .......................161

Timeout......................................................14 Title

Report/Chart...........................................61 Title Bar

Analytics...........................................44, 45 Top 10 Producer New Business Experience

Report Report ..................................................181

Top 10 Producers by Written Premium for Company and State Report ..................................................181

Top Bar Menu Reports...................................................32

Total Scrap Rate ...........................................122

Total Change Loss Reserve Accuracy .......................151 Loss Reserve Accuracy .......................153

Total Drift Loss Reserve Accuracy .......................152 Loss Reserve Accuracy .......................154

Trends Retention..............................................119

Types Reports...................................................35

U

Underwriting Measuring ............................................100

Unsubscribe Button.....................................................33 Report ....................................................34

Updating Dashboard..............................................25

Upward Change by number of Bands Loss Reserve Accuracy .......................154

Upward Change by Number of Bands Loss Reserve Accuracy .......................151

User Name.................................................21

V

Values Claim Bands........................................ 149

Variation Columns Attribute Overview............................... 143 Profile Monitor Summary..................... 146

Variation from Profile .............................. 138 View

Chart Area ............................................. 70 Data Area .............................................. 71 Defining ................................................. 58 Expanding ............................................. 43

View Tab ................................................... 57 Viewing

Alerts ..................................................... 27 Historical Reports.................................. 37 Individual Claims ................................. 155 Loss Monitor Summary on Dashboard116,

129, 144 My Analyses.......................................... 29 Reports............................................ 28, 35 Selected Filters...................................... 57 Summary ............................................... 29

W

Warning Messages ........................... 95, 171 What

Filter ...................................................... 47 Monitor Filters........................................ 98

When Filter ...................................................... 47 Filter Options ......................................... 49 Monitor Filters........................................ 98

Where Filter ...................................................... 47 Monitor Filters........................................ 98

Who Filter ...................................................... 47 Monitor Filters........................................ 98

Y

Year Basis Options Filters..................................................... 50

Documents

Insight User Guide V5.1.0 - Oracle Cloud · Oracle Insurance Insight User Guide Oracle Insurance Insight User Guide Version 5.1.0 2 Oracle® Insurance Insight User Guide Version 5.1.0