INNOVATE TRANSFORM - Protiviti...technology work for you — not against you. Our consulting experts will become your trusted advisors, providing insight, strategic vision and practical

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I N N OVAT E

T R A N S F O R MAdapt to the new business reality. SUCCEED

2 Protiviti | Technology Strategy & Architecture | 32 Protiviti | Technology Strategy and Operations | 3

Technology changes constantly.

Yesterday’s innovation is today’s status quo, and any business that doesn’t stay ahead of the curve falls behind. But technology is rarely the sole solution to business challenges. Understanding the business process you want to enable, the customer experience you want to create or the critical information you need to protect is a necessary first step in making technology work for you — not against you.

Our consulting experts will become your trusted advisors, providing insight, strategic vision and practical experience. We collaborate with you to design and implement advanced solutions that add value to your business.

See why Protiviti is the right choice to innovate, transform and succeed.

ADAPT TO THE NEW BUSINESS REALITY

STAY AHEAD OF THE RAPID PACE OF CHANGEPartner with Protiviti’s Technology Consulting practice

How well is your organization adapting to the ever-changing demands of today’s marketplace? Implementing the right mix of technology and programs to innovate, protect margins and build shareholder value while keeping your data assets safe, requires a partner that can help you succeed. Trust Protiviti. We’ll help you find the right solutions to make your business excel.


T ODAY AND BE YONDTECHNOLOGY STRATEGY AND OPERATIONS

WE UNDERS TAND YOUR PERSPEC T IV E AND DELIVER A CUSTOMIZED STRATEGIC SOLUTION

The move to digital business platforms

is forcing IT organizations to rethink

their data center strategies. New

workload requirements are impacting

the way in which companies adapt

their data center infrastructures for

the future.

Organizations are also evaluating

their external sourcing of project

management services, and are

choosing either to increase staff or

outsource these services to project

or program management as a service

(PPMaaS) providers.

Additionally, companies across

diverse verticals are actively exploring

artificial intelligence techniques to

improve a wide range of workflows.

Machine learning and deep learning are

becoming more accessible and a core

part of digital business strategies.

According to Gartner, “By 2023, 40% of DevOps teams

will augment application and intrastructure monitoring

tools with AIOps platform capabilities.”*

According to Gartner, “In 2023, large enterprise exclusive

use of artificial intelligence for IT operations and

digital experience monitoring tools to monitor modern

applications and infrastructure will rise from 5% in 2018

to 30%.”*

By 2023, 75% of all IT spending will be on 3rd Platform technologies, as over 90% of all enterprises build “digital

native” IT environments to thrive in the digital economy.**

*Gartner, Predicts 2019: IT Operations, February 11, 2019

**IDC FutureScape: Worldwide IT Industry 2019 Predictions

Each client brings a unique set of challenges to be solved. Universally, organizations like yours are dealing

with multiple factors, likely requiring people and dollars that are in short supply. Whether dealing with aging

technology platforms or staying ahead of ever-increasing pressures to implement effective governance, we

take the time to fully understand the needs you bring to the table, then customize solutions that deliver.

THE CHALLENGES CLIENTS BRING THE ANSWERS CLIENTS ARE LOOKING FOR

Investments in digital business transformation initiatives

lack effective governance and comprehensive planning

Experienced teams to enable program success with

expertise in delivery, governance and risk management

Aging technology platforms and outdated IT operating

models are failing to meet business requirements

Cost-effective technology options, like cloud, with improved

performance for managing IT delivery of business services

Traditional technology delivery methods fail to meet

business expectations: time-to-market, quality, features

and more

Greater technology delivery agility via Agile and DevOps

methods and tools

Complexity in managing technology programs due to

increased regulatory and risk management demands

Scalable technology risk mitigation and compliance

management (automation, monitoring and sourcing)

Shrinking technology budgets and talent challenges are

driving shifts in service providers and partners

Ready-made solutions “as a service” to address technology

scalability and cost concerns

WHAT’S TRENDING IN THE MARKETPLACE?

HOW IS TECHNOLOGY TRANSFORMING BUSINESSES?


MANAGEDSOLUTIONS

WE’RE ONE OF A K INDFLEXIBLE SOLUTIONS THAT ADJUST TO YOUR NEEDS

M ANAGED SOLU T IONS: OUR VALUE PROPOSIT IONPOWERED BY ROBERT HALF STAFFING SERVICES

More than 2.7 million experienced professionals at Robert Half support Protiviti’s core team of consultants, operating from

over 400 offices across 25 countries. We provide the specialized skills you need fast, and with minimal to no travel costs. It

also means we can ramp up or down depending on your needs.

We are the only organization that provides flexible delivery models to help you address short term skill gaps,

deliver projects or transform your organization by creating the right team that can scale up or down, quickly

and cost-efficiently.

We have flexibility to tailor our delivery models to meet your organizational needs:

Cost reductions by avoiding overhiring

• Delivered in collaboration with our offshore solution centers

• Greater concentration of resources

• Reliable, optimized source of talent

• Delivered in collaboration with our consulting solution centers

• Access to Robert Half’s 24x7 Service Center with Tier 1 and 2 technical and operational support staff

• Project leadership delivered in collaboration with skilled resources

• Local, specialized talent with option to convert to permanent

Ability to scale up or down as needed

Bandwidth to prevent burdening full-time employees to deliver on projects

Experienced subject matter experts, on demand, for unique and complex issues

OUR MANAGED SOLUTIONS PROVIDE YOU WITH

MANAGED SOLUTIONS VALUEOFFSHORE DELIVERYONSHORE DELIVERYBLENDED DELIVERY

ADVISORY

Identify, anticipate and solve problems through transformation and implementation

• Solving complex programs with Agile methodologies and design thinking while

managing deliverables, milestones and outcomes

• Technology enablement through artificial intelligence, machine learning, process mining and robotic process automation

THE RIGHT TEAM

Address skillset gaps and hiring challenges

• Maintaining control and oversight of the resources

• Access to specific, specialized skills and expertise that cannot be found

on your internal team

• Time saved to upskill your existing team

SEAMLESS OPERATION

Manage or fix functions, processes or data to free up your team to

work on what matters

• Cost efficiencies: Flexibility to scale up or down with the right resources at the

right time (onshore or offshore)

• Reduced risk: Performance, productivity and service levels are our responsibility

FLEXIBLE STAFFING

CONSULTING

MANAGED SOLUTIONS


innovateWHERE WE E XCEL

TECHNOLOGY STRATEGY AND OPERATIONS

ENVISION VALUE PROTECT VALUE

Protiviti’s Technology Strategy and Operations team will help you mature both your technology and

technology management capabilities. From establishing strategy and implementing future state

solutions to supporting ongoing delivery of services, we consistently provide high-value IT process

and infrastructure solutions.

Transforming business happens one step at a time.

Attention to detail, respect for the process and a commitment to excellence set Protiviti apart.

Enterprise Technology Capability Analysis

Enterprise Architecture

Strategic Plan Design and Implementation

Application and Infrastructure Modernization

Technology and Vendor Selection

Technology Governance Assessment and Enablement

Technology Risk and Compliance Transformation: Strategy and Enablement

Technology Risk Assessment

End User Application and Spreadsheet Risk Management

Technology Policies and Controls

Program Office Transformation

Program Support: Advise, Augment, Operate, Execute

Program Governance and Risk Management

Agile Program Enablement and Delivery

Investment and Portfolio Optimization

Asset Lifecycle Management: Hardware and Software

Business Continuity and Disaster Recovery

Service Management

Service Assurance and Monitoring

Infrastructure Deployment

Next-Generation Tech Ops: DevOps and SRE

TRANSFORMATION STRATEGY AND ARCHITECTURE

TECHNOLOGY GOVERNANCE AND RISK MANAGEMENT

TRANSFORMATION PROGRAM EXECUTION

TECHNOLOGY OPERATIONS AND DELIVERY

REALIZE VALUE


transform succeedCLIENT PROBLEMS WE SOLVE CLIENT CHALLENGEBUSINESS OUTCOME SOLUTION DELIVERED

OUR STEPS TO SUCCESS BUSINESS RESULTS

1 2 3

T SO | T ECHNOLOGY S T R AT EGY AND ARCHIT EC T URE

Lack of both alignment and effective communication between the business and IT

Lack of an agreed-upon and prioritized plan for IT to support corporate objectives

Lack of visibility to performance and proactive measures resulting in service disruptions and operating in a reactive mode

This client looked to Protiviti to develop and execute on a transformational roadmap for achieving a target operating model inclusive of process and talent in support of their next phase of growth

Reviewed the current state of the client’s environment, focusing on identification of opportunities for improving infrastructure, reducing risk to the business, and improving the quality of policies and procedures by leveraging virtualized and cloud-enabled environments

Provided guidance on timing and approach to upgrade the core systems, while also integrating a recent acquisition

Implemented new infrastructure and application for field support, pricing and quoting

ENVISION An IT strategic plan aligned to business objectives; IT positioned as a process optimizer and revenue enabler

REALIZE

Optimized IT resources (staff, infrastructure and systems)

PROTECT A more resilient IT function that supports robust and high-performing technical services

Multiyear IT strategy, including a cloud-based ERP transformation program

Realized $5 million ROI over two yearsWork with stakeholders to define the alignment model and vision

Identify initiatives, priorities and roadmap to achieve strategic mission

Design organizational and tech architecture to achieve the vision — to include people, process, technology and measures

Our Technology Strategy and Architecture services evaluate IT’s linkage to the business strategy as well as operational and regulatory drivers to:

• Outline the technology vision defining what the organization will be, what it will do, and what it will deliver

• Define cornerstones, objectives, enterprise architecture and initiatives that support and enable the strategy

• Develop a prioritized roadmap and establish governance structure over execution to strategy realization




1 2 3

Our Transformation Program Execution services help organizations plan and execute on strategic IT initiatives, including project prioritization and allocation of IT capabilities to maximize investments, while helping them understand program delivery and execution risks and delivering targeted mitigation plans.

Programs/projects failing to deliver on planned value

Informal or ineffective oversight and governance over strategic technology initiatives

Lack of a clear “executive” view across portfolio and inconsistent methodology for delivery and reporting

Distributed or unclear accountability and oversight for management and monitoring of program results

Incomplete understanding and/or reactive approach to managing program/project risks

This multimodal financial services organization was experiencing disparate processes across multiple business and IT groups, including multimodal methodologies for project and release management (e.g., waterfall, agile, and hybrid) without effective process alignment

Client personnel were unable to effectively identify and manage dependencies across the various teams, and this had resulted in change and release management challenges

The client teams also lacked centralized, system-enabled solutions for managing team schedules, project timelines, and release calendar

Promotion of cross-enterprise communication, engagement, and transparency

Integration of traditional and agile project and release management methodologies across various client teams

Alignment and management of commitments between initiative owners, project team members and other stakeholders

Improved resource coordination and capacity planning

Proactive identification of critical resource, schedule, and release conflicts and improved resolution capabilities

ENVISION Clarify strategic program and portfolio objectives, including investment priorities, resource alignment, and critical path for program value delivery

Define program delivery methodologies that are fit-for-purpose to achieve enterprise objectives

REALIZE Operationalize program oversight and execution capabilities

Provide experienced resources to enable program delivery

Establish processes and tools to support program delivery

PROTECT Define and execute program governance and continual program risk mitigation approaches

T SO | T R ANSFORM AT ION PROGR AM E XECU T ION

Understand how to deploy new capabilities across all areas of technology: applications, security and infrastructure/operations.

Define detailed plan, dependencies and resourcing based on strategic initiatives, portfolio of projects and business needs

Measure value and initiative results; identify and respond to program risks

Designed a standard PMO model and drove proactive identification of risk and conflict

Designed roles/responsibilities, processes and tools to support a centralized platform and enable increased release transparency and visibility

Established a PMO function consisting of standard roles/responsibilities, enabling more effective coordination across technology groups

Enabled organizational change and adoption with targeted training and support efforts throughout the rollout




1 2 3 4

Our Technology Governance and Risk Management services help organizations design and implement effective operating models to manage technology risk and govern the decentralization of technology to better control IT systems.

Establish effective governance structures: We transform how organizations manage their IT risk. Regulations are more complex, competition for market share is fierce, and speed and automation are requirements. Traditional risk management approaches cannot keep up with the speed at which businesses have to operate to stay competitive.

Identify and proactively act on risk: We provide full-spectrum, business-centric risk analyses utilizing a combined top-down and bottom-up approach. This next-gen risk management enables clients to manage risks before requirements or events occur.

This large technology company was growing rapidly and, as a result, was struggling to meet increasing requirements for technology risk and compliance management including both regulatory and commercially driven demands. The organization also needed to develop scalable approaches to its compliance and risk management processes to support future growth

Reviewed the organization’s operating model

Defined roles in the lines of defense

Supported design and implementation of technologies and tools, including GRC and reporting, and continuous monitoring solutions

Managed global and offshore support for compliance activities, including testing and audit support

Vision of risk and compliance model with proper solutions to support and scale with growth

Significant improvement of visibility and insight into compliance and risk

ENVISION Define the strategy for governing and managing technology risk and compliance

REALIZE Define and implement a common control and GRC solution, continuous control monitoring, spreadsheet management,

dashboards and RPA tools

PROTECT Manage technology risks and compliance efforts, providing the resources and continuously improving

Define governance model

Identify operating model for technology risk and compliance

Implement and enable policies, controls, processes, tools and KPI/KRI

Operate and manage technology, governance and risk operations

T SO | T ECHNOLOGY GOV ERNANCE AND RISK M ANAGEMEN T

Comprehensive vision for the technology risk and compliance operating model

Improved processes, tools, and data to support technology risk and compliance management

Flexible resourcing models to support technology compliance activities as the organization scales domestically and internationally




1 2 3 4

Our Technology Operations and Delivery services help chief information officers understand unique IT needs and take practical, customized steps to create an IT operation that supports the business into the future.

Maintaining standards for IT operations and maintenance of consistent day-to-day activities across the organization

Buy-in and adoption of leading practices for IT services, emerging technologies and leading control frameworks

Complexities introduced via new technologies and resulting business and IT processes

Maintaining a high-performance IT environment while managing and reducing total cost of ownership

Managing IT hardware and software compliance and minimizing exposure to litigation and financial loss

This late-stage biotech was preparing for the next phase of its business: submission of its first product for approval and transformation into a commercial pharmaceutical organization. Plans included growing the workforce by 200% and deploying more than 30 new technology services needed to support the organization

Deployed a team of technology support experts on-site to support the organization

Executed strategic projects to upgrade the core infrastructure and deliver the technology solutions needed to meet business objectives

Provided technical experts and guidance to select and implement the right technologies

Scaled our support team to match the organization’s needs, leveraging Robert Half variable-length resources for a competitive value structure

ENVISION Drive improvements needed to increase efficiency and effectiveness of IT organizational activities

REALIZE Integrate processes and technologies to align IT services with business needs, strategic goals and the expectations of internal customers; decrease downtime and improve change success and incident resolution, while achieving business, regulatory and compliance objectives

PROTECT Enable an agile BCM governance program responsive to complex and changing environments

T SO | T ECHNOLOGY OPER AT IONS AND DELIV ERY

Led the organization’s transformation by providing the tools required to collaborate and analyze huge amounts of complex data while managing a rapidly growing workforce

The client submitted their new drug application to regulators on schedule

Better understand the client’s needs

Define an overarching IT strategy

Evaluate and select new technologies (including hardware, applications/software and capabilities)

Strengthen the security function


OUR K E Y PAR T NERS

TECHNOLOGIES

Public Cloud — IaaS, PaaS, SaaS

Private and Hybrid Cloud

Hyperconverged and On-Premise Infrastructure

Service Management

DevOps

TechOps

Agile and Scrum Project Management

ABOU T PRO T IVIT I

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independently owned Member Firms provide consulting solutions in finance, technology, operations, data, analytics, governance, risk and internal audit to our clients through our network of more than 75 offices in over 20 countries.

We have served more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500® companies. We also work with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.

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INNOVATE TRANSFORM - Protiviti...technology work for you — not against you. Our consulting experts will become your trusted advisors, providing insight, strategic vision and practical