Information, media and telecommunications industry ......Telecommunications services 11,070 13,741 11,262 14,408 15,636 9.0 Internet service providers, web search portals and data

Office of Industrial Relations

Information, media and telecommunications industry

Statistical update2009-10 to 2013-14

2 | Information, media and telecommunications industry – Statistical update – 2009-10 to 2013-14

1. Summary of findings ...................................................................................................... 3

1.1 Labour market ........................................................................................................3

1.2 Accepted workers’ compensation claims ................................................................3

Occupation ...........................................................................................................3

Non-fatal claims and claim rates ...........................................................................3

Serious claims ......................................................................................................3

Mechanisms of injury ............................................................................................3

Agencies of injury .................................................................................................3

Fatalities ...............................................................................................................3

1.3 Inspectorate activity ...............................................................................................3

2. Labour market ............................................................................................................... 4

2.1 Business size ..........................................................................................................4

2.2 Workers covered by workers’ compensation ..........................................................5

2.3 Full-time and part-time employment .....................................................................7

3. Accepted workers’ compensation claims .....................................................................10

3.1 Total accepted non-fatal claims by occupations .................................................... 10

3.2 Total accepted non-fatal claims and claim rates .................................................. 12

3.3 Serious claims by industry and occupation .......................................................... 17

3.4 Mechanism of injury (non-fatal claims) ................................................................ 19

3.5 Agency of injury (non-fatal claims) .......................................................................20

3.6 Fatalities .............................................................................................................. 21

4. Inspectorate activity .................................................................................................... 22

4.1 Events notified ......................................................................................................22

4.2 Inspectorate activity .............................................................................................22

4.3 Statutory notices ..................................................................................................23

5. Explanatory notes........................................................................................................ 25

Accepted claims .........................................................................................................25

Claim rate ...................................................................................................................25

Events ........................................................................................................................25

Full-time workers .......................................................................................................25

Notices .......................................................................................................................25

Part-time workers ......................................................................................................26

Site visits ...................................................................................................................26

Workers covered .......................................................................................................26

Table of contents


1. Summary of findings1.1 Labour market • Employment grew by 1.3 per cent per annum for the

information, media and telecommunications industry over the period 2009-10 to 2013-14. Queensland recorded similar growth at 1.2 per cent per annum over this period.

• The information, media and telecommunications industry is characterised by a very high rate of full-time employment (75 per cent in 2013-14), higher than the rate for Queensland (71 per cent in 2013-14).

1.2 Accepted workers’ compensation claims

Occupation

• In 2013-14, employment in the information, media and telecommunications industry was highest for the following occupation groups:

– clerical and administrative workers (7,205 workers)

– professionals (6,975 workers)

– technicians and trades workers (6,704 workers).

Together these occupations accounted for almost 70 per cent of workers in the industry.

Non-fatal claims and claim rates

• The information, media and telecommunications industry had a very low number of claims (326 claims) and a low claim rate for total accepted non-fatal claims (11.3 claims per 1,000 workers). This claim rate was less than one third the rate for all Queensland industries at 36 claims per 1,000 workers.

• The claim rate has fallen by 9.9 per cent per annum for the information, media and telecommunications industry compared to a fall of 6.1 per cent per annum for all Queensland industries.

Serious claims

• The rate for accepted serious claims for the information, media and telecommunications industry at 2.9 claims per 1,000 workers was very low compared to the state average of 12.6 claims per 1,000 workers in 2013-14.

• Over the 2009-10 to 2013-14 period, the number of serious claims was very low (average of 93 per year).

Mechanisms of injury

The most common mechanisms of injury recorded over the five years to 2013-14 were:

• body stressing (30 per cent)

• falls, trips and slips (21 per cent)

• vehicle incidents and other (19 per cent).

Agencies of injury

The most common agencies of injury recorded over the five years to 2013-14 were:

• non-powered hand tools, appliances and equipment (21 per cent)

• environmental agencies (18 per cent)

• mobile plant and transport (18 per cent).

Fatalities

• No fatalities were recorded for the information, media and telecommunications industry over the period 2009-10 to 2013-14.

1.3 Inspectorate activityIn 2013-14:

• workplace visits, intervention activities, workshops, presentations and seminars by inspectors to the information, media and telecommunications industry accounted for less than one per cent of inspector activities in Queensland. This is in line with the industry’s share of notified events, as shown in Table 13

• events in the bodily harm/dangerous event category accounted for 82 per cent of notified incidents in the industry

• there were very few notified events or statutory notices issued to the information, media and telecommunications industry each year

• there was also very little inspector activity in this industry, however proactive activities remain the focus for inspectors with 70 per cent of inspector activities being proactive or educative in nature in 2013-14.

Information, media and telecommunications industry


2. Labour market2.1 Business sizeTable 1 shows the number of businesses by size for the industry subdivisions in information, media and telecommunications in Queensland. Small businesses made up 98 per cent of businesses in the information, media and telecommunications industry.

Table 1: Information, media and telecommunications, size of business, Queensland, June 2014

Industry subdivision Number of businesses by size

Small Medium Large

Non employing

1-19 Subtotal 20-199 200+ Total

Publishing (except internet and music publishing) 523 262 785 7 0 792

Motion picture and sound recording activities 656 316 972 24 0 996

Broadcasting (except internet) 22 28 50 9 0 59

Internet publishing and broadcasting 215 66 281 3 0 284

Telecommunications services 130 105 235 9 0 244

Internet service providers, web search portals and data processing services

324 167 491 15 0 506

Library and other information services 18 9 27 0 0 27

Information, media and telecommunications 1,888 953 2,841 67 0 2,908

Queensland total 255,817 149,544 405,361 10,738 601 416,700

Industry subdivision Proportion of businesses by size (%)

Small Medium Large

Non employing

1-19 Subtotal 20-199 200+ Total

Publishing (except internet and music publishing) 66.0 33.1 99.1 0.9 0.0 100

Motion picture and sound recording activities 65.9 31.7 97.6 2.4 0.0 100

Broadcasting (except internet) 37.3 47.5 84.7 15.3 0.0 100

Internet publishing and broadcasting 75.7 23.2 98.9 1.1 0.0 100

Telecommunications services 53.3 43.0 96.3 3.7 0.0 100


64.0 33.0 97.0 3.0 0.0 100

Library and other information services 66.7 33.3 100.0 0.0 0.0 100

Information, media and telecommunications 64.9 32.8 97.7 2.3 0.0 100

Queensland total 61.4 35.9 97.3 2.6 0.1 100

Source: ABS, Counts of Australian businesses, including entries and exits, Jun 2010 to Jun 2014, Cat. No. 8165.0.


2.2 Workers covered by workers’ compensationIn 2013-14, 95 per cent of all workers in the information, media and telecommunications industry were covered by workers’ compensation (Table 2a). In 2013-14, all industry subdivisions recorded a higher proportion of workers covered by workers’ compensation than the Queensland average of 90 per cent, with the exception of the motion picture and sound recording activities subdivision which recorded 76 per cent of workers covered.

From 2009-10 to 2013-14, employment in the information, media and telecommunications industry grew 1.3 per cent per annum, slightly higher than the growth recorded for all Queensland industries (1.2 per cent per annum). There was particularly strong employment in telecommunications services (growth of 3,802 employed people or 7.1 per cent per annum) and broadcasting (except internet) (growth of 1,580 employed people or 12.1 per cent per annum) over the five year period to 2013-14. During this same period, a small growth in employment was recorded for internet publishing and broadcasting (growth of 108 employed people or 25 per cent per annum) while employment fell in all other industry subdivisions.

Table 2a: Information media and telecommunications, employees covered by workers’ compensation

Industry subdivision and group Employees covered by workers’ compensation

2009-10 2010-11 2011-12 2012-13 2013-14 Average annual change (% per

annum)

Publishing (except internet and music publishing) 5,234 6,320 7,330 4,211 3,757 -8.0

Newspaper, periodical, book and directory publishing

4,859 5,259 6,671 3,355 3,087 -10.7

Software publishing 0 0 0 0 0 0.0

Motion picture and sound recording activities 3,264 3,864 2,786 3,535 2,547 -6.0

Motion picture and video activities 3,264 3,864 2,786 3,301 2,547 -6.0

Sound recording and music publishing 0 0 0 92 0 0.0

Broadcasting (except internet) 2,719 3,407 2,407 2,788 4,183 11.4

Radio broadcasting 827 1,521 1,093 1,274 1,665 19.1

Television broadcasting 1,800 1,684 1,314 1,514 2,338 6.8

Internet publishing and broadcasting 76 0 0 127 184 25.0


Telecommunications services 11,070 13,741 11,262 14,408 15,636 9.0



1,295 1,170 1,181 909 1,171 -2.5

Internet service providers and web search portals 951 425 762 117 523 -13.9

Data processing, web hosting and electronic information storage services

344 746 419 792 647 17.1

Library and other information services 3,466 2,861 2,954 2,265 1,496 -18.9

Libraries and archives 3,466 2,861 2,954 2,195 1,496 -18.9

Other information services 0 0 0 71 0 0.0

Information media and telecommunications 27,122 31,361 27,920 28,243 28,974 1.7

Queensland 1,927,777 1,978,568 2,032,345 2,041,777 2,079,479 1.9


Table 2b: Information media and telecommunications, employed people

Industry subdivision and group All employed people


annum)


Newspaper, periodical, book and directory publishing 4,942 5,259 6,772 3,693 3,375 -9.1













1,682 1,170 1,181 995 1,276 -6.7

Internet service providers and web search portals 1,061 425 762 117 523 -16.2


622 746 419 792 752 4.9





Queensland 2,207,438 2,242,731 2,274,318 2,287,085 2,315,185 1.2

Table 2c: Information media and telecommunications, proportion of people covered by workers’ compensation (%)

Industry subdivision and group Proportion of all employed people covered by workers’ compensation (%)

2009-10 2010-11 2011-12 2012-13 2013-14 Change*

Publishing (except internet and music publishing) 98.4 100.0 94.7 89.2 92.9 -5.6

Newspaper, periodical, book and directory publishing 98.3 100.0 98.5 90.8 91.5 -6.9

Software publishing N/A N/A N/A N/A N/A N/A

Motion picture and sound recording activities 90.5 84.9 76.8 85.7 75.9 -14.6

Motion picture and video activities 90.5 84.9 82.0 87.4 75.9 -14.6

Sound recording and music publishing N/A N/A 0.0 44.8 N/A N/A

Broadcasting (except internet) 100.0 95.4 83.4 89.3 97.3 -2.7

Radio broadcasting 100.0 100.0 100.0 79.3 100.0 0.0

Television broadcasting 100.0 91.0 73.3 100.0 95.3 -4.7

Internet publishing and broadcasting 100.0 N/A N/A 100.0 100.0 0.0

Internet publishing and broadcasting 100.0 N/A N/A 100.0 100.0 0.0

Telecommunications services 92.1 96.6 92.3 95.2 98.8 6.7

Telecommunications services 92.1 96.6 92.3 95.2 98.8 6.7


77.0 100.0 100.0 91.4 91.8 14.8

Internet service providers and web search portals 89.7 100.0 100.0 100.0 100.0 10.3


55.3 100.0 100.0 100.0 86.0 30.7

Library and other information services 100.0 100.0 100.0 100.0 100.0 0.0

Libraries and archives 100.0 100.0 100.0 100.0 100.0 0.0

Other information services N/A N/A N/A 100.0 N/A N/A

Information media and telecommunications 93.9 95.9 91.3 92.7 95.1 1.2

Queensland 87.3 88.2 89.4 89.3 89.8 2.5

Sources: ABS, Labour Force, Australia, Cat. No. 6291.0.55.003.

Notes: * percentage point change. N/A = not applicable.


2.3 Full-time and part-time employment A high percentage of workers in the information, media and telecommunications industry were working full-time (75.5 per cent) in 2013-14, similar to the Queensland average of 71 per cent (Table 3). Of all the industry subdivisions, the telecommunications subdivision employed the most full-time workers (13,902 people) representing 88 per cent of workers in telecommunications and 60.4 per cent of full-time workers in the industry overall.

In 2013-14, part-time workers were highest for the telecommunications subdivision (1,926 workers) followed closely by motion picture and sound recording activities (1,854 workers) and publishing (except internet and music publishing) (1,686 workers).

Over the period 2009-10 to 2013-14, full-time employment in information, media and telecommunications grew by 2.2 per cent per annum, while part-time employment fell by 1.1 per cent per annum. In comparison, full-time employment across all Queensland industries grew by 0.8 per cent per annum and part-time employment grew by 2.1 per cent per annum (Table 3).

Table 3a: Information media and telecommunications, number employed full-time

Industry subdivision and group Employed full-time


annum)



2,812 4,299 5,231 3,241 1,818 -10.3






Radio broadcasting 827 1,521 1,093 1209 1,188 9.5


Internet publishing and broadcasting 0 0 0 127 99 N/A

Internet publishing and broadcasting 0 0 0 127 99 N/A




1,387 885 1,181 909 968 -8.6



622 629 419 792 565 -2.4

Library and other information services 1,510 1,365 1,590 1,055 641 -19.3

Libraries and archives 1,510 1,365 1,590 1,055 641 -19.3



Queensland 1,581,530 1,601,943 1,630,108 1,635,046 1,634,351 0.8

Table 3b: Information media and telecommunications, number employed part-time

Industry subdivision and group Employed part-time


annum)

Publishing (except internet and music publishing) 2,222 1,112 1,541 714 1,686 -6.7


2,129 961 1,541 453 1,557 -7.5






Table 3b: Information media and telecommunications, number employed part-time (continued)

Industry subdivision and group Employed part-time


annum)

Broadcasting (except internet) 0 209 184 824 759 N/A

Radio broadcasting 0 0 0 397 477 N/A

Television broadcasting 0 209 184 426 281 N/A






295 286 0 86 307 1.0



0 117 0 0 188 N/A

Library and other information services 1,956 1,496 1,364 1,210 855 -18.7

Libraries and archives 1,956 1,496 1,364 1,140 855 -18.7


Information media and telecommunications 7,812 8,305 6,223 6,407 7,471 -1.1

Queensland 625,908 640,788 644,210 652,039 680,834 2.1

Table 3c: Information media and telecommunications, total employed people

Industry subdivision and group Employed total


annum)



4,941 5,259 6,772 3,693 3,375 -9.1













1,682 1,170 1,181 995 1,276 -6.7



622 746 419 792 752 4.9





Queensland 2,207,438 2,242,731 2,274,318 2,287,085 2,315,185 1.2


Table 3d: Information media and telecommunications, full-time workers as a proportion of total employed persons (%)

Industry subdivision and group Full-time workers as a proportion of total (%)

2009-10 2010-11 2011-12 2012-13 2013-14 Change*

Publishing (except internet and music publishing) 58.2 82.4 80.1 84.9 58.3 0.1


56.9 81.7 77.2 87.7 53.9 -3.0

Software publishing N/A N/A N/A N/A N/A N/A



Sound recording and music publishing N/A N/A 40.7 55.3 N/A N/A


Radio broadcasting 100.0 100.0 100.0 75.3 71.3 -28.7


Internet publishing and broadcasting N/A N/A N/A 100.0 53.7 N/A

Internet publishing and broadcasting N/A N/A N/A 100.0 53.7 N/A

Telecommunications services 88.7 80.5 89.2 87.0 87.8 -0.9



82.5 75.6 100.0 91.4 75.9 -6.6

Internet service providers and web search portals 72.2 60.2 100.0 100.0 77.2 5.0


100.0 84.4 100.0 100.0 75.0 -25.0

Library and other information services 43.6 47.7 53.8 46.6 42.9 -0.7

Libraries and archives 43.6 47.7 53.8 48.1 42.9 -0.7

Other information services N/A N/A N/A N/A N/A N/A

Information media and telecommunications 73.0 74.6 79.7 79.0 75.5 2.5

Queensland 71.6 71.4 71.7 71.5 70.6 -1.1

Sources: ABS, Labour Force, Australia, Cat. No. 6291.0.55.003. Notes: * percentage point change. N/A = not applicable.


3. Accepted workers’ compensation claims 3.1 Total accepted non-fatal claims by occupationsTables 4a, 4b and 4c outline the employment and distribution of claims by major occupation group. In 2013-14, employment in the information, media and telecommunications industry was highest for the occupation groups:

• clerical and administrative workers (7,205 workers 23.6 per cent)

• professionals (6,975 workers or 22.9 per cent)

• technicians and trades workers (6,704 workers or 22 per cent).

In 2013-14, occupations with the highest claim rates had a small number of workers, less than 5 per cent of the workers in the industry. Overall, in 2013-14, the information, media and telecommunications industry had a very low number of claims (326 claims) and low claim rate for total accepted non-fatal claims (10.7 claims per 1,000 all employed people).

Table 4a: Information media and telecommunications, accepted non-fatal claims

Occupation Number of claims


annum)

Labourers 73 57 63 60 77 1.3

Machinery operators and drivers 24 14 20 15 12 -15.9

Community and personal service workers 8 4 5 5 1 -40.5

Technicians and trades workers 131 100 77 58 72 -13.9

Professionals 87 77 72 53 54 -11.2

Clerical and administrative workers 63 51 75 35 47 -7.1

Managers 33 35 28 40 19 -12.9

Sales workers 43 38 26 24 19 -18.5

Total 464 382 372 299 326 -8.4

Table 4b: Information media and telecommunications, number of employed people

Occupation All employed people


annum)

Labourers 1,384 1,091 1,178 1,455 799 -12.9

Machinery operators and drivers 635 551 495 285 687 2.0

Community and personal service workers 325 88 121 100 90 -27.4

Technicians and trades workers 4,186 5,288 3,860 5,754 6,704 12.5

Professionals 8,004 9,102 10,887 9,834 6,975 -3.4

Clerical and administrative workers 6,923 8,367 6,622 5,707 7,205 1.0

Managers 3,976 3,381 3,692 3,924 3,792 -1.2

Sales workers 3,459 4,840 3,741 3,422 4,230 5.2

Total 28,891 32,707 30,595 30,481 30,481 1.3


Table 4c: Information media and telecommunications total accepted non-fatal claim rate

Occupation Claim rate (per 1,000 all employed people)


annum)

Labourers 52.7 52.2 53.5 41.3 96.4 16.3

Machinery operators and drivers 37.8 25.4 40.4 52.7 17.5 -17.5

Community and personal service workers 24.7 45.6 41.2 49.9 11.1 -18.1

Technicians and trades workers 31.3 18.9 19.9 10.1 10.7 -23.5

Professionals 10.9 8.5 6.6 5.4 7.7 -8.1

Clerical and administrative workers 9.1 6.1 11.3 6.1 6.5 -8.0

Managers 8.3 10.4 7.6 10.2 5.0 -11.9

Sales workers 12.4 7.9 7.0 7.0 4.5 -22.5

Total 16.1 11.7 12.2 9.8 10.7 -9.7

Sources: QEIDB, Feb 2015, employee claims. ABS, Labour Force, Australia, Cat. No. 6291.0.55.003. Notes: N/A = not applicable.


3.2 Total accepted non-fatal claims and claim rates Tables 5a and 5b provide details about number and claim rate for the total accepted non-fatal claims (injury plus disease claims) of workers in the information, media and telecommunications industry. Very few workers’ compensation claims were recorded for this industry each year between 2009-10 and 2013-14. Although various industry subdivisions recorded high claim rates, there were relatively few claims and few workers in those subdivisions.

In 2013-14, the claim rate for the information, media and telecommunications industry at 11.3 claims per 1,000 workers was less than one third of the claim rate of 36 for the whole of Queensland. Between 2009-10 and 2013-14, the claim rate for total accepted non-fatal claims per 1,000 workers fell 9.9 per cent per annum for the information, media and telecommunications industry compared to a fall of 6.1 per cent per annum for all Queensland industries.

Table 5a: Information media and telecommunications, total accepted non-fatal claims

Industry subdivision and group Number of claims


annum)

Publishing (except internet and music publishing) 136 112 101 103 88 -10.3

Newspaper, periodical, book and directory publishing 135 110 101 102 84 -11.2


Motion picture and sound recording activities 179 114 85 61 112 -11.1

Motion picture and video activities 177 105 85 60 111 -11.0

Sound recording and music publishing 2 9 0 1 1 -15.9

Broadcasting (except internet) 49 73 79 59 44 -2.7

Radio broadcasting 13 12 16 19 11 -4.1

Television broadcasting 36 61 63 40 33 -2.2



Telecommunications services 73 49 64 40 45 -11.4



17 25 32 26 23 7.8

Internet service providers and web search portals 0 2 1 3 1 N/A


17 23 31 23 22 6.7

Library and other information services 10 9 11 7 14 8.8

Libraries and archives 8 8 11 7 13 12.9

Other information services 2 1 0 0 1 -15.9

Information media and telecommunications 464 382 372 299 326 -8.4

Queensland 89,354 89,359 88,028 82,000 74,840 -4.3


Table 5b: Information media and telecommunications, claim rate for total accepted claims

Industry subdivision and group Claim rate (per 1,000 employees)


annum)






Sound recording and music publishing 0 0 0 10.8 0 0.0




Internet publishing and broadcasting 0 0 0 23.7 0 0.0





13.1 21.4 27.1 28.6 19.6 10.6

Internet service providers and web search portals 0 4.7 1.3 25.7 1.9 N/A


49.5 30.9 73.9 29.0 34.0 -8.9




Information media and telecommunications 17.1 12.2 13.3 10.6 11.3 -9.9

Queensland 46.4 45.2 43.3 40.2 36.0 -6.1


For 2013-14, there were 263 accepted non-fatal injury claims compared to 63 non-fatal disease and other claims (Table 6a and Table 7a). Over the period 2009-10 to 2013-14, the information, media and telecommunications industry experienced an average reduction of 9.8 per cent per annum in the number of non-fatal injury claims compared to a reduction of five per cent per annum recorded for all Queensland industries. Over the same period, the number of non-fatal disease and other claims for the industry fell 1.2 per cent per annum, compared to a fall of just 0.1 per cent per annum for all Queensland industries.

The information, media and telecommunications industry had a very low claim rate for accepted non-fatal injury (9.1 claims per 1,000 employees), compared to 30.3 claims per 1,000 employees for all Queensland industries (Table 6b).

The information, media and telecommunications industry also had a very low claim rate for non-fatal disease claims (2.2 claims per 1,000 employees), compared to 5.7 claims per 1,000 employees for Queensland (Table 7b).


Table 6a: Information media and telecommunications, number of accepted non-fatal injury claims



annum)






Sound recording and music publishing 1 7 0 0 0 N/A

Broadcasting (except internet) 42 62 71 50 36 -3.8

Radio broadcasting 11 11 15 16 9 -4.9

Television broadcasting 31 51 56 34 27 -3.4






14 25 29 22 21 10.7

Internet service providers and web search portals 0 2 1 3 1 N/A


14 23 28 19 20 9.3



Other information services 2 0 0 0 1 -15.9


Queensland 77,486 76,371 75,598 69,072 63,001 -5.0

Table 6b: Information media and telecommunications, claim rate for accepted non-fatal injury claims



annum)















10.8 21.4 24.6 24.2 17.9 13.5

Internet service providers and web search portals 0 4.7 1.3 25.7 1.9 N/A


Table 6b: Information media and telecommunications, claim rate for accepted non-fatal injury claims (continued)



annum)


40.7 30.9 66.8 24.0 30.9 -6.7





Queensland 40.2 38.6 37.2 33.8 30.3 -6.8


Table 7a: Information media and telecommunications, number of accepted non-fatal disease and other claims



annum)







Broadcasting (except internet) 7 11 8 9 8 3.4

Radio broadcasting 2 1 1 3 2 0.0

Television broadcasting 5 10 7 6 6 4.7






3 0 3 4 2 -9.6

Internet service providers and web search portals 0 0 0 0 0 0.0


3 0 3 4 2 -9.6





Queensland 11,868 12,988 12,430 12,928 11,839 -0.1


Table 7b: Information media and telecommunications, claim rate for accepted non-fatal disease and other claims



annum)

Publishing (except internet and music publishing) 4.8 3.2 2.6 4.0 6.1 6.4

Newspaper, periodical, book and directory publishing 5.1 3.6 2.8 5.1 7.5 9.7


Motion picture and sound recording activities 5.5 3.9 3.2 2.3 6.7 4.9

Motion picture and video activities 5.2 3.4 3.2 2.1 6.3 4.8

Sound recording and music publishing 0 0 0 10.8 0 0.0









2.3 0 2.5 4.4 1.7 -7.3

Internet service providers and web search portals 0 0 0 0 0 0.0


8.7 0 7.2 5.0 3.1 -22.9





Queensland 6.2 6.6 6.1 6.3 5.7 -1.9



3.3 Serious claims by industry and occupationIn 2013-14, the serious claim rate for the information, media and telecommunications industry, at 2.9 claims per 1,000 workers, was very low compared to the state average of 12.6 claims per 1,000 workers (Table 8). There were a low number of serious claims recorded for this industry each year over the period 2009-10 to 2013-14. Serious claims include all accepted workers’ compensation claims for an incapacity that results in a total absence from work of one working week or more.

Table 8: Information media and telecommunications, accepted serious injury claims and claim rate

Industry subdivision Number of claims


annum)



Broadcasting (except internet) 12 13 16 11 14 3.9




1 3 6 6 4 41.4

Library and other information services 4 3 4 1 1 -29.3


Queensland 29,251 28,802 29,046 27,942 26,129 -2.8

Industry subdivision Claim rate (per 1,000 employees)


annum)




Internet publishing and broadcasting 0.0 0 0 15.8 0.0 0.0



0.8 2.6 5.1 6.6 3.4 45.0

Library and other information services 1.2 1.0 1.4 0.4 0.7 -12.8


Queensland 15.2 14.6 14.3 13.7 12.6 -4.6


Table 9 shows the number of accepted non-fatal serious claims and claim rate by occupation 2009-10 to 2013-14. Few claims are reported in each occupation in the information, media and telecommunications industry each year.


Table 9: Information media and telecommunications, accepted non-fatal serious injury claims and claim rate by occupation

Occupation Number of claims


annum)

Labourers 25 11 13 14 21 -4.3

Machinery operators and drivers 8 8 8 10 3 -21.7

Community and personal service workers 2 1 1 0 0 N/A

Technicians and trades workers 34 27 26 15 19 -13.5

Professionals 13 15 17 9 12 -2.0

Clerical and administrative workers 12 12 16 12 11 -2.2

Managers 9 9 8 9 7 -6.1

Sales workers 9 13 6 8 3 -24.0

Total 113 97 97 77 83 -7.4

Occupation Claim rate (per 1,000 all employed people)


annum)

Labourers 18.1 10.1 11.0 9.6 26.3 9.9

Machinery operators and drivers 12.6 14.5 16.2 35.1 4.4 -23.3

Community and personal service workers 6.2 11.4 8.2 0.0 0.0 N/A

Technicians and trades workers 8.1 5.1 6.7 2.6 2.8 -23.1

Professionals 1.6 1.6 1.6 0.9 1.7 1.4

Clerical and administrative workers 1.7 1.4 2.4 2.1 1.5 -3.1

Managers 2.3 2.7 2.2 2.3 1.8 -5.0

Sales workers 2.6 2.7 1.6 2.3 0.7 -27.7

Total 3.9 3.0 3.2 2.5 2.7 -8.7



3.4 Mechanism of injury (non-fatal claims)Table 10 shows the most common mechanisms of injury for information, media and telecommunications for the period 2009-10 to 2013-14 were:

• body stressing (30 per cent)

• falls, trips and slips (21 per cent)

• vehicle incidents and other (19 per cent).

These three mechanisms accounted for 70 per cent of industry claims.

Table 10: Information media and telecommunications, most prevalent mechanisms of injury for accepted non-fatal workers compensation claims by subdivision, 2009-10 to 2013-14

Industry subdivision Mechanism of injury Percentage of claims within

subdivision (%)

Publishing (except internet and music publishing) (540 claims) Body stressing 37

Vehicle incidents and other 21

Falls, trips and slips of a person 19

Motion picture and sound recording activities (551 claims) Body stressing 28


Hitting objects with a part of the body 20

Broadcasting (except internet) (304 claims) Body stressing 29



Internet publishing and broadcasting (3 claims) Falls, trips and slips of a person 33


Mental stress 33

Telecommunications services (271 claims) Body stressing 24



Internet service providers, web search portals and data processing services (123 claims)


Body stressing 28


Library and other information services (51 claims) Body stressing 31



Industry total (1,843 claims) Body stressing 30



Source: QEIDB, Feb 2015, employee claims.


3.5 Agency of injury (non-fatal claims)Table 11 shows the most common agencies of injury for the information, media and telecommunications industry over the five years to 2013-14 were:

• non-powered hand tools, appliances and equipment (21 per cent)

• environmental agencies (18 per cent)

• mobile plant and transport (18 per cent).

Table 11: Information media and telecommunications, most prevalent agencies of injury for accepted non-fatal workers compensation claims by subdivision, 2009-10 to 2013-14

Industry subdivision Agency of injury Percentage of claims within

subdivision (%)

Publishing (except internet and music publishing) (540 claims)

Non-powered hand tools, appliances and equipment 21

Mobile plant and transport 18

Environmental agencies 16

Other and unspecified agencies 16

Materials and substances 14

Motion picture and sound recording activities (551 claims)


Materials and substances 19



Broadcasting (except internet) (304 claims) Mobile plant and transport 25




Internet publishing and broadcasting (3 claims) Environmental agencies 33



Telecommunications services (271 claims) Mobile plant and transport 18




Internet service providers, web search portals and data processing services (123 claims)




Library and other information services (51 claims) Environmental agencies 27



Industry total (1,843 claims) Non-powered hand tools, appliances and equipment 21



Source: QEIDB, Feb 2015, employee claims.


3.6 FatalitiesTable 12 details a breakdown of the accepted number of fatal workers’ compensation claims in Queensland by major industry groups. No fatalities were recorded for information, media and telecommunications over the period.

Table 12: Accepted fatal workers compensation claims

Industry Number of fatal claims accepted

2009-10 2010-11 2011-12 2012-13 2013-14 Average

Agriculture, forestry and fishing 3 8 6 5 3 5

Manufacturing 5 4 4 6 1 4

Electricity, gas, water and waste services 0 0 0 1 1 0

Construction 8 8 15 6 2 8

Wholesale trade 2 3 2 3 2 2

Retail trade 0 3 0 1 0 1

Accommodation and food services 1 1 0 0 0 0

Transport, postal and warehousing 8 9 9 7 7 8

Information media and telecommunications 0 0 0 0 0 0

Financial and insurance services 0 0 0 0 0 0

Rental, hiring and real estate services 0 0 1 1 0 0

Professional, scientific and technical services 1 1 2 0 0 1

Administrative and support services 1 2 4 1 0 2

Public administration and safety 2 3 1 5 2 3

Education and training 0 0 4 1 0 1

Health care and social assistance 0 2 2 1 2 1

Arts and recreation services 0 0 2 1 3 1

Other services 1 1 0 1 1 1

Queensland total# 35 46 55 43 26 41

Sources: QEIDB, Feb 2015, employee claims. Note # = total includes unknown and mining.


4. Inspectorate activity4.1 Events notifiedThe number of events notified to Workplace Health and Safety Queensland (WHSQ) for the information, media and telecommunications industry for the period 2009-10 to 2013-14 can be seen in Table 13. There were very few incidents reported for information, media and telecommunications each year. Events in the bodily harm/dangerous event category were the most common.

Table 13: Information, media and telecommunications, events notified

Incident type Number of Events Notified

2009-10 2010-11 2011-12 2012-13 2013-14

Fatality 0 2 2 0 0

Grievous bodily harm# 5 8 11 9 3

Bodily harm/dangerous event## 5 3 12 15 14

Industry total 10 13 25 24 17

Queensland total 7136 8644 7002 5165 5121

Incident type Industry share (%)

2009-10 2010-11 2011-12 2012-13 2013-14

Fatality 0.0 2.2 1.7 0.0 0.0

Grievous bodily harm# 0.1 0.1 0.3 0.5 0.2

Bodily harm/dangerous event## 0.2 0.1 0.4 0.4 0.4

Industry total 0.1 0.2 0.4 0.5 0.3

Source: CISR, extracted August 2015. Notes: # admitted to hospital. ## all other incidents including dangerous events.

Due to the Work Health and Safety Act 2011 coming into effect on 1 January 2012, and related changes to the department’s administrative practices, breaks in the series have occurred from this time. Caution should be exercised when comparing data for recent years.

The number of notified fatality events presented in Table 13 are the number of work-related fatalities recorded under the Workplace Health and Safety Act 1995 or Work Health and Safety Act 2011. It is the official record of notification to the workplace health and safety regulator of workers (both employees and self-employed) who suffered a fatal injury at work as well as bystanders who suffered a fatal injury as a consequence of work activity. Bystander fatalities are not included if the bystander was considered to be at fault.

4.2 Inspectorate activityTable 14 shows that total inspector activities for the information, media and telecommunications industry accounted for less than one per cent of all inspector activities in Queensland. This is in line with the industry’s share of notified events, also less than one per cent. Employment in the industry accounted for around one per cent of all workers in 2013-14.

Proactive activities remain the focus for inspectors, and 70 per cent of industry activities were proactive or educative in nature in 2013-14.

Table 14: Information, media and telecommunications, inspectorate activities

Type of activity Number of inspector activities

2009-10 2010-11 2011-12 2012-13 2013-14

Number of workplace visits: reactive 1 3 4 8 4

Other intervention activities: reactive 11 22 49 54 24

Number of workplace visits: proactive 59 76 37 63 59

Number of workshops/presentations/seminars: proactive 7 3 5 2 3

Industry total 78 104 95 127 90

Queensland total 46,671 39,722 44,365 40,207 33,424

Type of activity Industry share (%)

2009-10 2010-11 2011-12 2012-13 2013-14

Number of workplace visits: reactive 0.0 0.1 0.2 0.5 0.6

Other intervention activities: reactive 0.1 0.2 0.4 0.6 0.4

Number of workplace visits: proactive 0.2 0.4 0.1 0.2 0.2

Number of workshops/presentations/seminars: proactive 0.1 0.1 0.1 0.1 0.1

Industry total 0.2 0.3 0.2 0.3 0.3

Source: CISR, extracted August 2015.


Due to the Work Health and Safety Act 2011 coming into effect on 1 January 2012, and related changes to the department’s administrative practices, breaks in the series have occurred from this time. Caution should be exercised when comparing data for recent years.

4.3 Statutory noticesOver recent years, inspectors have conducted more advisory interventions to build the capacity of Queensland businesses for healthy and safe practices through the provision of information, advice and guidance. Associated with this proactive advisory approach, there has been a general reduction in statutory notices issued across Queensland.

From 2009-10 to 2013-14, there were very few statutory notices issued to businesses in the information, media and telecommunications industry (Table 15).

Table 15: Information, media and telecommunications, statutory notices

Industry subdivision Number of notices

Broadcasting (except internet) 2009-10 2010-11 2011-12 2012-13 2013-14

Improvement notice 0 0 0 8 0

Prohibition notice 0 0 0 0 0

Dangerous goods infringement notice 0 0 0 0 0

Infringement notice 0 0 0 0 0

Electrical safety protection 0 0 0 0 0

Unsafe equipment notice 0 0 0 0 0

Seizures 0 0 0 0 0

Dangerous goods directives 0 0 0 0 0

Subtotal 0 0 0 8 0


2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 0 0 0 0


Subtotal 1 0 1 0 0

Motion picture and sound recording activities 2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 0 0 0 0


Subtotal 3 1 0 0 1


Table 15: Information, media and telecommunications, statutory notices (continued)

Industry subdivision Number of notices

Publishing (except internet and music publishing) 2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 0 0 0 0


Subtotal 3 2 5 2 0

Telecommunications services 2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 0 0 0 0


Subtotal 3 8 0 4 6

Total information, media and telecommunications, statutory notices 2009-10 2010-11 2011-12 2012-13 2013-14







Seizures 0 0 0 0 0


Total information, media and telecommunications, statutory notices 10 11 6 14 7

Queensland total 12,660 8,750 9,300 7,031 5,792

Industry share (%)

2009-10 2010-11 2011-12 2012-13 2013-14

Notices to Information media and telecommunications 0.0 0.0 0.0 0.0 0.0

Source: CISR, extracted August 2015.


5. Explanatory notesAccepted claimsAccepted claims are those where an insurer has accepted liability for the claim at some stage of the claims history. Accepted claims may be subject to development over time and thus the category they are reported in may change over time. Claims classified as serious are those involving one or more weeks off work.

Accepted claims include the categories:

• accepted non-fatal injury claims (including the category accepted non-fatal serious claims)

• accepted non-fatal disease and other claims

• accepted fatal workers’ compensation claims.

Claim rateDue to data availability, a different source of data is used when calculating claim rates for occupations.

1. The claim rates for the type of claim by occupation reported in Tables 4 and 9 are based on employment by occupation data published by the Australian Bureau of Statistics in the quarterly publication, Labour Force, Australia Cat. No. 6291.0.55.003. The claim rate is derived using the following formula:

Number of claims (by occupation) x 1,000 = Claim rate per 1,000 all employed people

Number of all employed people (by occupation)

2. The claim rates for the type of claim by industry reported in Tables 5, 6, 7 and 8 are based on the number of employees covered by workers’ compensation. This data excludes most self-employed people who are not required to participate in workers’ compensation and is considered a more accurate representation of the claim rate by only including those eligible to lodge a claim. The claim rate is derived using the following formula:

Number of claims (by industry) x 1,000 = Claim rate per 1,000 employees covered by workers’ compensation

Number of employees covered by workers’ compensation

EventsNotified events are categorised into four types. Types 1 and 2 represent ‘incidents’. Types 3 and 4 represent ‘complaints’.

• Type 1 - workplace incidents causing death or grievous bodily harm of workers or members of the public, or exposure to substances likely to cause death or grievous bodily harm.

• Type 2 - workplace incidents causing bodily harm or dangerous events.

• Type 3 - complaints which involve significant risks to health and safety.

• Type 4 - other complaints.

Full-time workersFull-time workers are people who usually work 35 hours or more per week in all jobs, or although usually working less than 35 hours a week, actually worked 35 hours or more during the reference week.

Notices• Statutory notices represent both notices issued as a result of reactive investigations and notices issued as a result of proactive

assessments.

• Data in this report may differ from other data published on statutory notices due to the date of extraction from the database.

• Due to various legislative changes occurring over the period 2009-10 to 2013-14, caution should be exercised when comparing changes in data items over this period. The various data items, relevant legislation changes and some of the impacts are explained below:

– ‘Dangerous goods directives’ and ‘Dangerous goods infringement notices’ were issued to address safety in the workplace until the introduction of the Work Health and Safety Act 2011 (WHS Act) on 1 January 2012. From this time, notices where a dangerous and/or hazardous substance is involved are recorded under ‘infringement notices’ or other notices as applicable.

– ‘Infringement notices’ are on-the-spot fine for contravention of either WHS legislation or the Electrical Safety Act 2002 (the ES Act). From 1 January 2012, this data includes infringement notices where a dangerous and/or hazardous substance is involved.

– ‘Seizures’ includes a number of notice types, all relating to when something (e.g. plant, tool, workplace) is seized for evidence, or where a workplace which is the subject of investigation is not to be disturbed. Seizure notices are issued under either the WHS Act, ES Act or until 1 January 2012, the Dangerous Goods Safety Management Act 2001.

– ‘Electrical safety protection notices’ and ‘Unsafe equipment notices’ are issued by WHSQ Inspectors under the ES Act. The Electrical safety protection notice is the equivalent of the WHSQ prohibition notice and the Unsafe equipment notice is also the equivalent of the Prohibition notice but where it relates specifically to equipment, as opposed to work processes.

– ‘Improvement notices’ require an improvement in health and safety by a specified time and can be served under either the WHS Act or ES Act.

– ‘Prohibition notices’ prohibit a certain work activity or use of certain equipment and can be served under WHS legislation only.


Part-time workersPart-time workers are those who usually work less than 35 hours per week, and either did so during the reference week, or were not at work in the reference week.

Site visitsSite visits represent the number of times a workplace was visited by WHSQ staff. One or more site visits may take place as part of any given investigation, assessment or advisory. Advisories are an educational or industry information activity undertaken by an inspector.

Workers covered Covered workers include the ABS categories of employee and own-account workers.

The material presented in this publication is distributed by the Queensland Government for information only and is subject to change without notice. The Queensland Government disclaims all responsibility and liability (including liability in negligence) for all expenses, losses, damages and costs incurred as a result of the information being inaccurate or incomplete in any way and for any reason. © State of Queensland 2018. PN12290

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Information, media and telecommunications industry ......Telecommunications services 11,070 13,741 11,262 14,408 15,636 9.0 Internet service providers, web search portals and data