Industry Case Studies General Industrials and Health Care Equipment & Services Industry

Drivers

Challenge: A world leading supplier of industrial, process, and specialty gases sought to improve its process

for hiring Drivers. The company determined that using personality assessments within the

selection process may improve the quality of applicants hired for this role. Drivers are

responsible for delivering industrial and medical gases to clients and patients as well as selling

products.

Solution: The company contacted Hogan to help validate the Hogan Personality Inventory (HPI), a measure

of everyday personality characteristics predictive of job performance. First, Hogan conducted

focus groups with Driver incumbents and supervisors to gather qualitative information. Next,

subject matter experts (SMEs) completed the Job Evaluation Tool (JET), a personality-based job

analysis questionnaire, to gather information about what personality characteristics and

competencies were essential for performance. Finally, Hogan leveraged archival research

methods to identify which HPI scales were most predictive of successful Driver performance.

Result: Based on the research results, Hogan recommended a profile to select high performing Drivers.

The profile screens in applicants who are even-tempered and remain calm under pressure

(higher Adjustment), persistent and goal-oriented (higher Ambition), perceptive and tactful

(higher Interpersonal Sensitivity), and rule-abiding and conscientious (higher Prudence).

By implementing this profile into their selection process, the company will hire applicants who

possess the characteristics predictive of success in the Driver job.

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