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Inclusive Emergency Planning:Lessons to Apply
Part 1 of 2
North Carolina Emergency Management Fall Conference 10.12.15, Sunset Beach, NCv
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Entire Population
100%
Few have emergency response contractual obligations
Registries
Smart 911, PERS, etc
People in residential facilities 1.5% [mandated plans]
With scooter No assistance
needed Without
Assistance Walking Getting to food Water Restroom
Provide walker etc .
With wheelchair Needs assistance
Dressing, showering Transportation
Without wheelchair Needs assistance
Mobility, seating, positioning, transferring
Feeding,
Lessons Observed: Part 1
1. Just do it!2. Everyone has responsibility, but there
has to be designated leads3. Create inclusive & integrated plans,
processes, & procedures 4. Get everyone at planning table 5. Create jurisdiction wide ADA guidance
first 6. Details need to be in SOPs7. Create & update vendor lists6
Lessons Observed NOT yet learned
JUST lessons observed & documented,
not learned …. until they are lessons repeatedly applied,
so they are eventually learned!
June Isaacson Kailes, Disability Policy Consultant
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Lesson 1: It is easier to JUST DO IT than to fight it!
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takes much less:time money
Lesson 1: Just do it!
Good faith efforts is what counts, & what’s important
Your liability to do nothing is FAR greater than your liability to do something!
June Isaacson Kailes, Disability Policy Consultant
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Civil Rights Compliance
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You should & can pass ADA, 504, & Stafford Act obligations via contract & MOUs
But this does not mean you relinquish responsibilities for oversight & compliance
Responsibility remains yours as the contracting entity
Lesson 2: Everyone has responsibility, but there has to be designated leads!!!! There was an important job to be done and EVERYBODY was sure SOMEBODY would do it. ANYBODY could have done it, but NOBODY did it.
SOMEBODY got angry about that because it was EVERYBODY'S job. EVERYBODY thought ANYBODY could do it but NOBODY realized that EVERYBODY wouldn't do it.
It ended up that EVERYBODY blamed SOMEBODY when NOBODY did what ANYBODY could have done!
Anonymous
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ADA Roles and Responsibilities – All Levels = Most Success
Emergency Operations Center
Disability, Access, Functional Needs Tech Spec
Department Operations Centers
DAFN Coordinator
Incident Command Posts
DAFN Field Officer
EOC Mass Care Branch
DAFN Group Supervisor
ADA Field Coordinator
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Lesson 3: Create inclusive & integrated plans, processes, procedures
Not separate Detail resource capacity building so plans are inclusive, executable, & include providing services, supplies & equipment.
Capability & redundancy developed so integration is realistic & workable.
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To maintain health, safety and independence:
Communication• Information
& Technology
• Public Information Office(s)
• External Affairs
Maintaining Health• Public Health • Emergency
Medical Service
Safety & Support• Emergency
Management• Procurement• Contracts
Office• Private
Partners
Transportation• Department
of Transportation
• Airports• Private
Providers
PLANNING CAN’T BE DONE IN SILOS
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Lesson 4: Get everyone at the planning table
All departmentsGuesses & assumptions get exposed & corrected
Avoids symbolic, cubicle & vacuum planning
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Who should be involved beyond Emergency Management?
Aging Services Animal Services Building and Safety Transportation Utilities ADA Oversight Procurement and
Contracting Housing Information
Technology Fire Department Police Department
Airports Planning Port Public Works Recreations and
Parks Voluntary
Organizations Active in Disaster
Community Based Organizations
Private Businesses Faith Based
Community 20
Real Planning: When we talk to each other often,
including stakeholders, it’s striking the guesses & assumptions that get exposed
& corrected, via real planning, as opposed to symbolic planning, cubicle
planning & planning in a vacuum! We all should acknowledge that vacuum
planning sucks!
June Isaacson Kailes, Disability Policy Consultant
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Lesson 5: Creation of Jurisdiction wide ADA Guidance first
Identify areas of jurisdiction-wide application
Determine jurisdictional roles and responsibilities for development
Identify areas that crosswalkDevelop templates for consistencyDon’t reinvent the wheel Training
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ADA Guidance – Major Building Blocks Inclusionary, Accessible Messaging and Effective
Communication Meetings and Public Events ADA Accessibility Checklist CART, Sign Language, Audio, Braille, Digital and Large
print request process PIO Coordination Re: Communication Access
Responsibilities & Coordination with DAFN Technical Specialist
Press Conference Procedure Checklist Web Accessibility Procedures [Section 508 Standard]
Public TV Channel Guidelines Pictograms and whiteboards [for all applicable
departments]
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Lesson 6 :Details need to be in SOPs
Can have significant lack of detail to validate processes for operationalizing statements made in Annexes & EOP
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Developing Plans / SOPs
Why Purpose?
Who Responsible for:
developing plan? executing plan?
What Process to
accomplish? Agreements,
MOUs? Necessary
resources, equipment and personnel?
Where Applicable under what
circumstances? When
To execute plan? How
To accomplish tasks listed?
To carry out plan?
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Ensuring Plan Capability - Resource Management What do you need? Where do you get it? How do you get? How do you manage it? How do you track it? How do you request it in a disaster? How do you demobilize it?
Shelter Planning
Example: Digging Deeper
Shelter Site
Selection
Shelter Set Up
Shelter Staffing
Shelter Public
Notification
Shelter Operatio
ns/ Logistics
Shelter Closing
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Lesson 7: Create & update vendor lists
Identifying appropriate vendors
Contracts & MOU’sEmergency language (24/7. POC, backup)
RedundancyGeographic diversity (local, regional and national)
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Part 2 & beyond:
Conducting gap analysis Creating & sustaining community partnerships Providing training / exercises: steady state & just
in time -- tools, job aids, checklists Putting it all together
Inclusive preparedness information Alerts & warnings Evacuation & transportation Animals Recovery & much more
Sustaining it
Resources training:
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E0197 Integrating Access and Functional Needs into Emergency Planning 2 days Search for Emergency Management Institute (EMI), at
National Emergency Training Center (NETC) for dates/ locations
Provides those responsible for Emergency Planning with: Utilizing disability and access and functional needs-
inclusive practices Updating skills and knowledge to prepare for,
respond to, and recover from emergencies IS-368: Including People With Disabilities & Others
With Access & Functional Needs in Disaster Operations Interactive Web Based Course 2 hours
Resources:
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Checklist for Integrating People with Disabilities and Others with Access and Functional Needs into Emergency Planning, Response & Recovery, 2014 http://www.jik.com/disaster-plan.html
Emergency Registries for People with Disabilities and Others with Access and Functional Needs, 2014 http://www.jik.com/db-rgt.html
Resources:
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Webinars: http://adapresentations.org/archive.php Inclusive Emergency Planning – Lessons
from the City of Los Angeles Lawsuit 12/14 Registries: Its not about the list! 9/14 Nontraditional Emergency Shelters and People
with Disabilities 5/14 Oakland's Journey from Emergency
Management Defendant to Model City for Inclusionary Practices 1/14
Using FEMA's Functional Needs Guidance in Shelters 6/13
Request for samples of materials from The City of Los Angeles:
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Send requests via email or letter to: Emergency Management Department 200 N. Spring Street, Room 1533 Los Angeles CA 90012 Attn: Paul Hernandez Disability & Access &
Functional Needs (DAFN) POC [email protected]
If request is for material created by another City agency, it will be forwarded to that department's primary DAFN lead.
Lessons Observed: Part 1
1. Just do it!2. Everyone has responsibility, but there
has to be designated leads3. Create inclusive & integrated plans,
processes, & procedures 4. Get everyone at planning table 5. Create jurisdiction wide ADA guidance
first 6. Details need to be in SOPs7. Create & update vendor lists35
We are all faced with a series of great opportunities
brilliantly disguised as impossible situations.
Charles R. Swindoll
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