Inaugural Face-to-Face Meeting2-4 December 2019Bangkok, Thailand

Inaugural Meeting of the Service Delivery Systems CoP

Objectives:

• Support countries to improve the effectiveness of social safety nets by promoting (a) better delivery systems, (b) human capital development, (c) better jobs and livelihoods and (d) household resilience.

• Support the development of multisectoral interventions to mitigate/fight current poverty while increasing human capital for workers of today and tomorrow; their productivity; and resilience.

Social Protection

• Social protection programs • have multiple outcomes • can cater to multiple policy objectives

• e.g. cct to improve human capital of children while reducing current poverty or reducing income constraints.

• Social protection policy objective could be enacted through several different programs. For example:

• ‘social protection for all’ could be an overarching policy objective that can be met through a cocktail of different interventions that cater to different population needs:

• universal health care; • income support for the poorest; • old-age pensions; • skills development for the unskilled and more.

4 December 2019 3

Rates of return to investment are highest during the early years

The window for impact closes quickly, with remediation more costly and

more difficult later in life.

Source: James Heckman, Nobel Laureate in Economics. 2013.

Are people satisfied with the

services provided?

How friendly are service providers?

Is there enough quality drug

supplies?

Is there adequate equipment?

Might these factors be influencing sub-optimal utilization? e.g., low quality or perceived low quality of MNCH services; and

limited access

Quality of services matter

ENHANCE PRODUCTIVITY THROUGH EMPLOYMENT SUPPORT PACKAGES TAILORED TO BENEFICIARY NEEDSSOCIAL PROTECTION: INFORMALITY AS A CONTINUUM

8

Brazil – Progredir program

Progredir is a set of actions to promote autonomy, through the generation of employment and income, for the families enrolled in the social registry and are beneficiaries of the Bolsa Familia program.

Interventions: professional qualification, support for entrepreneurship and referral to the labor market, in order to contribute to strengthen individual capacities and generate socio-economic independence.

4 December 2019 9

Policy Level• Poverty reduction/ Increase Productivity; demand for service;

(education/health) and Female empowerment

Program(s) level• Budget; Generosity• Identifying the right group

Implementation• Following the delivery chain

correctly (outreach, assessment of needs and conditions etc)

• Monitoring

Methodology• Geospatial techniques• Categorical• Welfare measurement…

Key Questions

• How do countries deliver social protection benefits & services?

• How to do so effectively & efficiently?

• How do they confront the common challenges of coordination and inclusion?

• How can they meet the needs of their intended populations and provide a better client experience?

10

How?

Rethinking Social Protection: Protect People, Not Jobs

Source: Authors’ analysis.

Labor market regulation

Social insurance (mandatory and

voluntary)

Guaranteed social

minimum

Four pillars:

• Social Registries & Integrated Social Information Systems

• Safety Nets, Human Capital & Early Years Investments

• Productive Inclusion: Combining Safety Nets & Economic Inclusion

• Resilience, Adaptive Social Protection & Humanitarian Assistance

The Roadmap

4 December 2019 13

GOVERNMENT LEADERSHIP

INVESTING IN A SOCIAL PROTECTION SYSTEM

Three building blocks

DEFINING INSTITUTIONAL ARRANGEMENTS

Within and across governmentWith non-government partners

INTE

RNAL

EXTE

RNALPROGRAMS

INFORMATION

FINANCE

Defining Institutional arrangements

4 December 2019 14

GOVERNMENT LEADERSHIP

INVESTING IN A MORE ADAPTIVE SOCIAL PROTECTION SYSTEM

Three building blocks

DEFINING INSTITUTIONAL ARRANGEMENTS

Within and across governmentWith non-government partners

INTE

RNAL

EXTE

RNALADAPTIVE

PROGRAMSADAPTIVE INFORMATION

ADAPTIVE FINANCE

Defining Institutional arrangements within and across government and with non-government partners

Protecting and promoting resilience and productivity to fight and mitigate poverty, and promote growth• As SP is multi-sectoral in nature

• SP programs and policies must account for coordination at central level, sub-national and local/field level; and with the different sectors, as well as with non-government partner

• SP, within his multi-sectoral strategy, can also help/be linked to DRM to be prepared and to respond to shocks.

• But in our country, what kind of institutions, legal instruments, and regulatory arrangements need to be in place?

• No one size fits all• Find the right stakeholders and start collaboration

4 December 2019 15

4 December 2019 17

GOVERNMENT LEADERSHIP

INVESTING IN A SOCIAL PROTECTION SYSTEM

Three building blocks

DEFINING INSTITUTIONAL ARRANGEMENTS

Within and across governmentWith non-government partners

INTE

RNAL

EXTE

RNALPROGRAMS

INFORMATION

FINANCE

InformationUnderstanding poverty and vulnerability and how systems supported institutional coordination

InformationUnderstanding poverty and vulnerability and how systems supported institutional coordination

• Greater understanding of the risks faced by households: where, when, how often, who?

• Informing adaptive delivery processes and adaptive financing accordingly

• Determine who is the “intended population” to be treated based on an analysis of desired outcomes across the population, patterns of differences in those outcomes and gaps in social policy.

• Using spatial data, vulnerability data and early warning systems, household surveys….

4 December 2019 18

InformationUnderstanding poverty and vulnerability and how systems supported institutional coordination

• Define a process to reach intended populations and to initiate contact, gather information to support determination of eligibility.

• Improve effectiveness, transparency and accuracy; and Reducing administrative and private costs• High data quality is also essential to reduce errors.

• Importance of robust foundational system• Protocols, data sharing, privacy…

• Work with programs administrators to ensure that program eligibility criteria for inclusion or not in each social program.

• Ensure integration of different information systems• Protocols, data sharing, privacy…

• Ensure proper monitoring and evaluation

4 December 2019 19

Summary• Social protection systems

• help individuals and families, especially the poor and vulnerable, cope with crises and shocks, find jobs, improve productivity, invest in the health and education of their children, and protect the aging population.

• help ensure equality of opportunity by giving people a chance to climb out of poverty, and become productive members of society.

• Social protection programs are at the heart of boosting human capital for the world’s most vulnerable. They empower people to be healthy, pursue their education, and seek opportunity to lift themselves and their families out of poverty.

• Universal social protection coverage includes: • providing social assistance through cash transfers to those who need them, especially children; • benefits and support for people of working age in case of maternity, disability, work injury or for those

without jobs; and • pension coverage for the elderly.

• Assistance is provided through social insurance, tax-funded social benefits, social assistance services, public works programs and other schemes guaranteeing basic income security.