In It Sector

8/8/2019 In It Sector

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IN IT SECTOR By:IndudharJa y ant MahanteshKarthik



WHAT IS TQM?

TQM is an integrated organizational approach indelighting customers (both external and internal)

by meeting their expectations on a continuous

basis through everyone involved with theorganizational working on continuousimprovement in all products/processes along with

proper problem solving methodology.

³TO DELIVER HIGHEST VALUE AT LOWEST COST´ is the main objective of TQM





TQM is the foundation for activities, which includes:

Commitment by senior management and all employeesMeeting customer requirementsReducing development cycle timesImprovement teamsReducing product and service costsSystems to facilitate improvementEmployee involvement and empowermentRecognition and celebration

Challenging quantified goals and benchmarkingFocus on processes / improvement plans

This shows that TQM must be practiced in all activities, by all personnel, in Manufacturing, Marketing, Engineering,

R&D, Sales, Purchasing, HR, etc.

Scope of TQM



Produce quality work the first time.

Focus on the customer.

Have a strategic approach to improvement.

Improve continuously.

Encourage mutual respect and teamwork.

5 Principles of TQM



B enefits of Implementing TQM ± Image of the organization has improved. ± Reduction in inventory. ± Shorter lead time in design, manufacturing, procurement

service etc., ± Reduction in rejections and complaints. ± Customer satisfaction. ± Quality cost % to turnover reduction. ± Lower manufacturing cost. ± Continuous improvement.



Six Sigma at Wipro Technologies:Thrust on Quality

W ipro Limited was established in 1945 andcommenced its operations in 1946 as avegetable oil company.In the early 1980s, W ipro diversified into theInformation Technology sector

91% of the projects are completed onschedule against industry average of 55 %.



An overview of Six Sigma



What is Six Sigma?The word is a statistical term that measures how far agiven process deviates from perfection.Six Sigma is named after the process that has six

standard deviations on each side of the specificationwindow.It is a disciplined, data-driven approach andmethodology for eliminating defects.

The central idea behind Six Sigma is that if you canmeasure how many defects you have in a process,you can systematically figure out how to eliminatethem and get as close to zero defects as possible.





The key challenges involved were:

Reduce the data transfer timeReduce the risk

Avoid interruption due to LAN/ W ANdowntime.Parallel availability of the switch for the other

administrative tasks during the same period.



At W IPRO, Six Sigma means:

Have products and services meet globalbenchmarks

Ensure robust processes within theorganizationConsistently meet and exceed customerexpectationsMake Quality a culture within.



Six Sigma M ethodologies:Six Sigma

DSSS+ DSSP DCAM DMAIC TQSS CFP

DSSS+(Developing Six Sigma Software) - Software DevelopmentDSSP(Designing Six Sigma Process & Product) Software DevelopmentDCAM(Design for Customer Satisfaction and Manufacturability)-Hardware design & Manufacture

DMAIC(Define, Measure, Analyze, Improve, Control) - Helpdesk, Infrasupport, Call centreTQSS(Transactional Quality Using Six sigma)- defect reductionCFPM(Cross Functional Process Mapping) - Cross functionalstreamlining of process

Developing NewProcesses Improving ExistingProcesses Reengineering



P eople at Six Sigma

Green Belts (GB)- trained in Six Sigma who spend aportion of their time completing projects, but maintaintheir regular work role and responsibilities. 10% to 50%of their time on their project(s).

Black Belts (BB)- the experts in Six Sigmamethodologies and its usage. Heart and soul of the SixSigma quality initiative. complete four to six projectsper year with savings of $230,000 per year.

Champions- Facilitate the leadership, implementationand deployment of Six Sigma philosophy



Six Sigma concepts have played animportant role in:

Improving performance through a precise quantitativeunderstanding of the customer s requirements therebybringing in customer focus

Improving the effectiveness in upstream processes of the software development life cycle by defect reduction(software defects reduced by 50%) and cycle timereduction (rework in software down from 12% to 5%).W aste elimination and increased productivity up to35%.Cost of failure avoidance (installation failures downfrom 4.5% to 1% in hardware business).Tangible cost savings due to lower applicationdevelopment cost for customer.



B enefits to customers:

30-40% lower total cost of ownership20-30% higher productivity

On-time deliveries (93% projects completedon time)Lower field defect rates (67% lower than

industry average).



Resources and Gains at Six Sigma:

0

200

400

600800

1000

1200

1400

B lack B elts

Projects

Savings(Millions)



Thank you

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In It Sector