Imsimbi Schedule of Courses January 2014

IMSIMBI TRAINING Schedule of Courses 2013 (January June 2013) rev. 24.11.12 Page 1 of 17

Schedule of Courses January June 2014

Imsimbi Training is a fully accredited training provider with the Services Seta, number 2147, as well as a Level 2 Contributor BBBEE company.

All Imsimbi Courses indicated with unit standards in this Schedule are Accredited with the Services Seta or the ETDP Seta

If the dates below dont fit your diary, please let us know so that we can give you future dates.

We need a minimum of 5 delegates for a public course to proceed.

Discounted in-house prices and course profiles will be forwarded on request. In-house training can be arranged

nationwide for 6 learners and more. We are happy to advise that we can customise our course content to suit your requirements for any suitable number of days. Discounts will be given for 6 delegates or more for in-house courses.

For your online bookings, visit our website www.imsimbi.co.za, complete the online booking form and send it to us for processing

Contact us:

Email - [email protected] - [email protected] - [email protected] - [email protected] - [email protected]

Tel: +27 11 678 2443 Fax: +27 11 678 6496 WWW.IMSIMBI.CO.ZA

IMSIMBI TRAINING Schedule of Courses January June 2014 Page 2 of 17

Course Unit Standards Location Jan Feb March April May June Price ex

vat

Advanced Monitoring & Evaluation

243811 L5 credits 7 252034 L5 credits 8 252032 L5 credits 8

Jhb 17-21 12-16

R7,000 CT 10-14 9-13

Dbn 19-23

Advanced Project Management Incl. MS Projects

243811 L5 credits 7 252022 L5 credits 8

Jhb 10-14 7-11 2-6

R7,000 CT 13-17 10-14 23-27

Dbn 31-4

Advanced Report Writing 12153 L4 credits 5 110023 L4 credits 6

Jhb 24-27 2-5

R5,400 CT 24-27 17-20

Dbn 27-30

Assertiveness 252031 L5 credits 4

Jhb 20-21 10-11 15-16

R3,900 CT 27-28 8-9

Dbn 27-28 22-23

Assessor Training 115753 L5 credits 15

Jhb 25-28 20-23

R4,300 CT 11-14 17-20

Dbn 11-14 6-9

Best Practice in Quality Management

252024 L5 credits 4

Jhb 13-14 2-3

R3,900 CT 12-13

Dbn 12-13

Business Administration Services FETC 12 Month Programme Modules 1-6

61595 (L.P. 35928) L4 credits 140

Jhb Module 1

27-31

Module 2 3-7

Module 3

19-23

R18,000

CT Module 1

27-31

Module 2 10-14

Module 3

12-16

Business Communication & Business Writing Module 2: Business Administration Services FETC

8975 L4 credits 5 8969 L3 credits 5 8974 L4 credits 5 8968 L3 credits 5 12153 L4 credits 5 110023 L4 credits 6 8976 L4 credits 5 8970 L3 credits 5 8972 L3 credits 5

Jhb 3-7

R4,000

CT 10-14

All prices exclude VAT



vat

Call Centre & Customer Service

7790 L3 credits 3

Jhb 24 7

R2,000 CT 13 9

Dbn 11 5

Change Management 252021 L5 credits 8

Jhb 6-7 26-27

R3,900 CT 6-7 12-13

Dbn 27-28 9-10

Conflict Management and Negotiation Skills

114226 L5 credits 8

Jhb 29-31 12-14 21-23

R5,100 CT 22-24 24-26 7-9

Dbn 24-26 21-23

Corporate Governance 252042 L5 credits 5

Jhb 13 19

R2,000 CT 20 23

Dbn 25 14

Customer Service Excellence for Managers ISO aligned

10052 L5 credits 6

Jhb 30-31 22-23

R3,900 CT 6-7 26-27

Dbn 13-14 8-9

Data & Records Management

110009 L4 credits 4

Jhb 3-4 7-8 5-6

R3,900 CT 27-28 7-8

Dbn 27-28 5-6

Diversity Management 252043 L5 credits 6

Jhb 10-11 23-24

R3,900 CT 6-7 5-6

Dbn 20-21 23-24

Effective Business Writing Skills


Jhb 15-17 2-4 18-20

R5,100 Pta 5-7 19-21

CT 19-21 9-11 12-14

Dbn 26-28 14-16 2-4

Effective Disciplinary Hearings


Jhb 10-12 23-25

R5,100 CT 5-7 2-4

Dbn 24-26 11-13

Effective Disciplinary Hearings for Chairpersons

10985 L6 credits 5

Jhb 27-28 23-24

R3,900 CT 27-28 5-6

Dbn 10-11 12-13




vat

Effective Disciplinary Hearings for Prosecutors

11286 L5 credits 8

Jhb 23-24 31-1

R3,900 CT 23-24 16-17

Dbn 5-6

Effective Sales 10047 L5 credits 5

Jhb 20-21 8-9 9-10

R3,900 CT 20-21 7-8 5-6

Dbn 6-7

Emotional Intelligence and Personal Mastery

252031 L5 credits 4

Jhb 5-7 19-21 21-23 19-21

R5,100 Pta 23-25

CT 22-24 12-14 14-16

Dbn 12-14 19-21

Facilitation Skills 117871 L5 Credits10

Jhb 13-15 22-24

R4,300 CT 13-15 14-16

Dbn 31-2 25-27

Finance For Non Financial Managers


Jhb 22-24 26-28 15-17 12-14 25-27

R5,500 CT 17-19 9-11 9-11

Dbn 12-14 2-4 2-4

Frontline Customer Service 10052 L5 credits 6

Jhb 17 25

R2,000 CT 14 22

Dbn 11

HIV/AIDS Peer Educator 8555 L4 credits 4

Jhb 3-5 18-20

R3,200 CT 10-12 2-4

Dbn 2-4 25-27

HIV/AIDS Workplace Management


Jhb 5-7 2-4

R3,900 CT 3-5 5-7

Dbn 9-11

Human Resources Management and Labour Relations

12140 L5 credits 9 252034 L5 credits 8 114274 L5 credits 8 10985 L6 credits 5

Jhb 3-7 7-11

R7,000 CT 20-24 5-9

Dbn 26-30

Interpersonal Skills 252027 L5 credits 6

Jhb 7 14

R2,000 CT 13 25

Dbn 10 17




vat

Innovation & Creative Thinking

252020 L5 credits 6

Jhb 24-25 29-30

R3,900 CT 17-18 15-16

Dbn 27-28 19-20

Labour Relations & Effective Discipline


Jhb 5-7 9-11

R5,100 CT 22-24 7-9

Dbn 12-14 28-30

Life Skills 252031 L5 credits 4

Jhb 3-5 19-21

R4,300 CT 3-5

Dbn 9-11

Management and Leadership Development


Jhb 29-31 24-26 12-14

R5,500 CT 5-7 2-4 9-11

Dbn 17-19 19-21

Management Development Programme National Certificate in General Management Module 1-6 February - November

NQF L5 Qual. No. 59201 Programme no. 60269 164 credits

JHB Module 1

17-21

Module 1 31-4

Module 2 14-18

Module 3 23-27

Module 2 9-13

R28,500

CT Module 1

10-14

Module 1 31-4

Module 2 14-18

Module 3 9-13

Module 2 23-27

Managing Poor Performance and Medical Incapacity

252034 L5 credits 8

Jhb 5-6

R3,900 CT 12-13

Dbn 5-6

Maths Literacy Module 3: Business Administration Services FETC

9015 L4 credits 6 12417 L4 credits 4 7468 L4 credits 6

Jhb 19-23

R4,000 CT 12-14

Meeting & Minute Management

242816 L4 credits 5

Jhb 27-28 27-28 22-23

R3,900 CT 24-25 19-20

Dbn 16-17 22-23




vat

Mentoring and Coaching 252035 L5 credits 8

Jhb 20-22 10-12 28-30

R5,100 CT 20-22 17-19 12-14

Dbn 13-15 17-19 14-16

Moderator Training

115759 L6 credits 10

Jhb 17-20

R4,300 CT 25-28

Dbn

Monitoring and Evaluation 252034 L5 credits 8 252032 L5 credits 8

Jhb 17-19 5-7

R5,100 CT 3-5 28-30

Dbn 26-28 23-25

Negotiation Skills 117853 L5 credits 8

Jhb 27-28 5-6

R4,500 CT 24-25 5-6

Dbn 24-25 15-16

Negotiation skills for wage negotiations

117853 L5 credits 8

Jhb 3-4 19-20

R4,500 CT 10-11 26-27

Dbn 10-11 26-27

Office Management 110009 L4 credits 4

Jhb 17-18 26-27

R3,900 CT 17-18 26-27

Dbn 20-21 12-13

Operations Management 252032 L5 credits 8

Jhb 27-28 9-10

R3,900 CT 27-28 26-27

Dbn 6-7 5-6

Performance Management 252034 L5 credits 8

Jhb 15-16

R3,900 CT 22-23

Dbn 8-9

Personal Assistant 13929 L3 credits 3 12153 L4 credits 5

Jhb 10-12 14-16 9-11

R5,100 CT 29-31 2-4 23-25

Dbn 5-7 9-11

Personal Mastery 252031 L5 credits 4

Jhb 17

R2,000 CT 17

Dbn 28




vat

Presentation and Communication Skills

8647 L5 credits 10

Jhb 6-7 24-25 19-20

R3,900 Pta 3-4 22-23

CT 16-17 14-15 9-10

Dbn 20-21 7-8 26-27

Problem Solving & Decision Making

242817 L4 credits 8

Jhb 24-25 5-6

R3,900 CT 24-25 29-30

Dbn 24-25

Professional Team Development and Effective Communication Module 1 MDP


Jhb 17-21 31-4

R6,000 CT 10-14 31-4

Dbn

Professional Change Management & Leadership Development Module 2 MDP

120300 L 5 credits 8 252021 L5 credits 8 252035 L5 credits 8 252026 L5 credits 6

Jhb 7-11 9-13

R6,000 CT 7-11 23-27

Dbn

Professional Results-based Management - Planning, Monitoring & Evaluation Module 3 MDP

252022 L 5 credits 8 252032 L5 credits 8 252020 L5 credits 6 252028 L5 credits 8

Jhb 23-27

R6,000 CT 9-13

Dbn

Project Management 120372 L4 credits 5 120379 L4 credits 8

Jhb 22-24 3-5 26-28 11-13

R5,500 Pta 5-7 9-11

CT 27-29 23-25 11-13

Dbn 12-14 2-4 2-4

Public Finance Management 242810 L4 credits 6 252040 L5 credits 8

Jhb 27-29 22-24

R5,500 Pta 24-26 26-28

CT 3-5 21-23

Dbn 19-21

Quality & Customer Service 10052 L5 credits 6

Jhb 27-28 24-25 17-18

R3,900 CT 16-17 17-18 12-13

Dbn 24-25 22-23




vat

Reception & Telephone Skills

13928 L3 credits 8

Jhb 19-20 12-13

R3,900 CT 19-20 19-20

Dbn 27-28 23-24

Recruitment and Selection (Competency based interviewing Skills)

12140 L5 credits 9

Jhb 6-7 2-3

R3,900 CT 19-20 17-18

Dbn 5-6

Report Writing 12153 L4 credits 5 110023 L4 credits 6

Jhb 15-17 26-28 26-28

R5,100 Pta 14-16

CT 19-21 14-16

Dbn 12-14

Research Methodology 110023 L4 credits 6

Jhb 19-21 17-19

R5,100 CT 26-28 2-4

Dbn 19-21 18-20

Risk Management 252025 L5 credits 8

Jhb 17-18 26-27

R3,900 CT 17-18 12-13

Dbn 24-25 7-8

School Management Teams Leadership Development


Jhb 15-17

R5,100 CT 19-21

Dbn 22-24

Scientific Report Writing 110023 L4 credits 6 12153 L4 credits 5

Jhb 10-12 7-9

R5,100 CT 24-26 28-30

Dbn 24-26 9-11

Skills Development Facilitator & Training Management

252029 L5 credits 8

Jhb 14 30

R2,000 CT 24 7

Dbn 24 26

Stock Management 13945 L4 credits 2

Jhb 13 29

R2,000 CT 6 22

Dbn 10 7

Strategic Planning and Change Management


Jhb 24-26 11-13

R5,100 CT 3-5 21-23

Dbn 29-31 15-17




vat

Stress Management 15096 L5 credits 5

Jhb 16 14 17

R2,000 CT 31 17

Dbn 4 23

Supervisory Management 14667 L4 credits 10

Jhb 29-31 24-26 2-4 4-6

R5,100 Pta 5-7 18-20

CT 29-31 26-28 26-28 18-20

Dbn 15-17 14-16 9-11

Team Building 252037 L5 credits 6

Jhb 14 6

R2,000 CT 7 6

Dbn 3 13

Team Leader 14667 L4 Credits 12

Jhb 17-19 25-27

R4,500 CT 10-12 2-4

Dbn 3-5 18-20

Technical Report Writing 12153 L4 credits 5 110023 L4 credits 6

Jhb 10-12 12-14

R5,100 CT 24-26 9-11

Dbn 17-19 18-20

Telephone Etiquette 7790 L3 credits 3

Jhb 20 20 16

R2,000 CT 6 24 17

Dbn 10 17 17

Television and Radio Interviewing Skills

Jhb 13 16

R5,300 CT 10 6

Time Management 15234 L5 credits 4

Jhb 3-4 13-14 19-20

R3,900 CT 3-4 10-11 19-20

Dbn 23-24 17-18 15-16

Women in Management 15224 L5 credits 4

Jhb 14-16

R5,100 CT 3-5

Dbn 12-14

Work and Career Orientation Module 1: Business Administration Services


Jhb 27-31 31-4

R4,000 CT 27-31 7-11



MANAGEMENT DEVELOPMENT PROGRAMME National Certificate : General Management

SAQA ID 59201/60269 NQF L5

164 Credits

12 month course Price: R28,500.00

Can also be offered as a learnership

Module Johannesburg Cape Town

Module 1: Professional Team Development and Effective Communication

17-21 February 2014

31 March -4 April 2014

10 - 14 February 2014

31 March 4 April 2014

Module 2: Professional Change Management & Leadership Development

7-11 April 2014

9-13 June 2014

7 - 11 April 2014

23-27 June 2014

Module 3: Professional Results-based Management - Planning, Monitoring & Evaluation

23 - 27 June 2014

11-15 August 2014

9 - 13 June 2014

11-15 August 2014

Module 4: Financial Management for Professionals

18 22 August 2014

13-17 October 2014

25 - 29 August 2014

13-17 October 2014

Module 5: Professional Human Resources Management

6-10 October 2014

1-5 December 2014

13-17 October 2014

8-12 December 2014

Module 6: Elective: Emotional Intelligence, Conflict Management and Negotiations

1-5 December 2014

9-13 February 2015

8-12 December 2014

2-6 February 2015


Purpose of the Programme

Many organisations develop leaders internally and promote them into management positions yet recognise they still lack something. This Management Development Programme will enable your emerging leaders to grow to effectively manage their teams. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values. This 12 month programme will enable managers to unleash the potential of their teams. The course provides a sound foundation for the professional development of managers.

Minimum entry requirement is a matric certificate and learners would need to be working in an organization. Employers placing their employees on this learnership programme are eligible to receive a R16,800.00 tax rebate from SARS. Discounts can be offered for groups of 10 or more.

The course has six modules of 5 days each, interspersed with practical workplace application. The learning outcomes and unit standards covered by each module is as follows:

Module 1: Professional Team Development and Effective Communication

Objectives US Title Credits

Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.

Build relationships with superiors and with stakeholders across the value chain.

Enhance the development of teams and team members.

252027 C Devise and apply strategies to establish & maintain workplace

relationships 6

252037 C Build teams to achieve goals and objective 6

252043 C Manage a diverse work force to add value 6

12433 F

Use communication techniques effectively 8

Module 2: Professional Change Management & Leadership Development


Understand leadership theories and develop your situational leadership styles.

Develop your decision making and delegation skills.

Develop your mentoring and coaching skills as a manager.

120300 F Analyse leadership and related theories in a work context 8

252021 C Formulate recommendations for a change process 8

252035 C Select and coach first line managers 8

252026 F

Apply a systems approach to decision making 6


Module 3: Professional Results-based Management - Planning, Monitoring & Evaluation


Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.

Develop professional project management skills.

Develop monitoring and evaluation

techniques and skills.

252022 F Develop, implement and evaluate a project plan 8

252032 C Develop, implement and evaluate an operational plan 8

252020 C Create and manage an environment that promotes innovation 6

252025

C

Monitor, assess and manage risk 8

Module 4: Financial Management for Professionals


Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.

Develop your business financial management skills. Develop your ability to manage your departments budget effectively.

252042 F Apply the principles of ethics to improve organisational culture 5

252044 C Apply the principles of knowledge management 6

252036 F Apply mathematical analysis to economic and financial information 6

252040

F

Manage the finances of a unit 8

Module 5: Professional Human Resources Management


Develop the human resources management skills of recruitment, performance management, people development and talent management skills

252029 C Lead people development and talent management 8

252034 C Monitor and evaluate team members against performance standards 8

12140 C

Recruit and select candidates to fill defined positions 9


Module 6: Elective: Elective: Emotional Intelligence, Conflict Management and Negotiations


Develop self awareness, & emotional intelligence. Develop your conflict management & negotiations skills.

252031 E Apply the principles and concepts of emotional intelligence to the

management of self and others 4

252024 E Evaluate current practices against best practice 4

117853 E Conduct negotiations to deal with conflict situations 8

114226 E Interpret and manage conflicts within the workplace 8

15224

E Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks

4


Imsimbi Training proudly presents Business Administration Services

Further Education and Training Certificate (FETC) and/or Learnership SAQA ID 61595 (L.P. 35928) NQF L4 worth 140 Credits.

This FETC programme can also be offered as a 12 month learnership programme.

Employers placing their employees on this learnership programme are eligible to receive a R16,800.00 tax rebate from SARS.

The cost of the course is R18,000.00

Module Johannesburg Cape Town

Module 1: Work & Career Orientation 27 - 31 January 2013

31 March 4 April 2014

27 - 31 January 2013

7-11 April 2014

Module 2: Bus Comm & Bus Writing 3 - 7 March 2014

30 June 4 July 2014

10 - 14 March 2014

30 June 4 July 2014

Module 3: Maths Literacy 19 - 23 May 2014

12-16 August 2014

12 - 16 May 2014

11-15 August 2015

Module 4: Administration 21 - 25 July 2014

13-17 October 2014

21 - 25 July 2014

13-17 October 2013

Module 5: Finance for Office Administrators 29 Sept - 3 October 2014

1-5 December 2014

15 - 19 September 2014

8-12 December 2014

Module 6: Customer Care 3 - 7 November 2014

19 - 23 January 2015

3 - 7 November 2014

26-30 January 2015


Course Overview

This is a 12 months programme made up of six modules. Each module is five days long. A module is scheduled every 6 weeks. In between the learners need to apply what they have learnt and prepare their Portfolios of evidence. The programme can be offered to employees in a workplace, unemployed learnerships or as a tertiary student course. This course can be offered as a learnership or as a national certificate. This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources. Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training. Qualifying learners could follow a career in:


Course Outline Module Unit std US Title Level Credit Credits per module

Work and Career Orientation

110021 Achieve personal effectiveness in business environment

4 6 22 10022 Comply with organisational ethics 4 4

10135 Work as a project team member 4 8

15234 Apply efficient time management to the work of a department/ division/ section

5 4

Business Communication

8975 Read analyse and respond to a variety of texts

4 5 20

8969 Interpret and use information from texts 3 5

8974 Engage in sustained oral communication and evaluate spoken texts

4 5

8968 Accommodate audience and context needs in oral communication

3 5

Business Writing

12153 Use the writing process to compose texts required in the business environment

4 5 26 110023 Present information in report format 4 6

8976 Write for a wide range of contexts 4 5

8970 Write texts for a range of communicative contexts

3 5

8972 Interpret a variety of literary texts

3 5

Maths Literacy

9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

4 6 16

12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities

4 4

7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues.

4 6


Administration 110003 Develop administrative procedures in a selected organisation

4 8 20

110009 Manage administration records

4 4

13929 Co-ordinate meetings, minor events and travel arrangements

3 4

9244 Plan and conduct meetings

4 4

Finance for Office Administrators

110026 Describe and assist in the control of fraud in an office environment

4 4 21

13941 Apply the budget function in a business unit

4 5

13945 Describe and apply the management of stock and fixed assets in a business unit

4 2

13943 Analyse new developments reported in the media that could impact on a business sector or industry

4 10

Customer Care

109999 Manage service providers in a selected organisation

4 5 22

7791 Display cultural awareness in dealing with customers and colleagues

4 4

7836 Monitor customer satisfaction

4 3

7790 Process incoming and outgoing telephone calls

3 3

13928 Monitor and control reception area

3 4

14552 Contract service providers

4 3

Documents

Imsimbi Schedule of Courses January 2014