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Improving Geriatric Care by Reducing Potentially Avoidable
HospitalizationsLaurie Herndon, MSN, GNP-BC, ANP-BC
Director of Clinical QualityMassachusetts Senior Care Foundation
Today we will…Today we will…
Review background of INTERACT II toolkitReview background of INTERACT II toolkit
Describe the key components of the INTERACT II Describe the key components of the INTERACT II toolkittoolkit
Share some lessons learned so farShare some lessons learned so far
Discuss the tools in the context of the cross Discuss the tools in the context of the cross continuum teamscontinuum teams
Hospitalizations of NH Hospitalizations of NH residents are commonresidents are common
1 in 5 Medicare fee-for-service patients admitted to an acute hospital are re-admitted within 30 days
In any six month period, more than 15% of long In any six month period, more than 15% of long stay residents are hospitalizedstay residents are hospitalized– O Intrator, J. Zinn, and V. Mor, “Nursing Home Characteristics and Potentially O Intrator, J. Zinn, and V. Mor, “Nursing Home Characteristics and Potentially
Preventable Hospitalizations” Journal of the American Geriatrics Society 52, no. Preventable Hospitalizations” Journal of the American Geriatrics Society 52, no. 10(2004): 1730-173610(2004): 1730-1736
Of ~1.8 million SNF admissions in the U.S. in 2006, 23.5% were re-admitted to an acute hospital within 30 days
Cost of these readmissions = $4.3 billionMor et al. Health Affairs 29 (No. 1): 57-64, 2010
Many Hospitalizations are Many Hospitalizations are AvoidableAvoidable
As many as 45% of admissions of nursing home residents to As many as 45% of admissions of nursing home residents to acute hospitals may be inappropriateacute hospitals may be inappropriate
Saliba et al, J Amer Geriatr SocSaliba et al, J Amer Geriatr Soc
48:154-163, 200048:154-163, 2000
In 2004 in NY, Medicare spent close to $200 million on In 2004 in NY, Medicare spent close to $200 million on hospitalization of long-stay NH residents for “ambulatory hospitalization of long-stay NH residents for “ambulatory
care sensitive diagnoses” care sensitive diagnoses”
Grabowski et al, Health AffairsGrabowski et al, Health Affairs
26: 1753-1761, 200726: 1753-1761, 2007
The OpportunityThe Opportunity
Reducing potentially avoidable Reducing potentially avoidable hospitalizations of NH residents hospitalizations of NH residents represents an opportunity to:represents an opportunity to:– Decrease emotional trauma to the Decrease emotional trauma to the
resident and familyresident and family– Decrease complications of Decrease complications of
hospitalizationhospitalization– Reduce overall health care costsReduce overall health care costs
INTERACTINTERACTDefinitions and GoalsDefinitions and Goals
INTERACT stands for “INTERACT stands for “Interventions Interventions to Reduce Acute Care Transfers”to Reduce Acute Care Transfers”
It is a program designed to improve It is a program designed to improve the care of nursing home residents the care of nursing home residents by:by:– Identifying situations that commonly Identifying situations that commonly
result in transfers to the hospital—and result in transfers to the hospital—and working together to manage them working together to manage them effectively and safely in the nursing effectively and safely in the nursing home without transfer whenever home without transfer whenever possiblepossible
INTERACTINTERACTDefinitions and GoalsDefinitions and Goals
The goal of INTERACT is to improve The goal of INTERACT is to improve quality of care, quality of care, not not to prevent all to prevent all hospital transfers hospital transfers – In fact, INTERACT can result in In fact, INTERACT can result in more more
rapid transfer of residents who need rapid transfer of residents who need hospital carehospital care
Purpose of ToolkitPurpose of Toolkit
Aid in the early identification of Aid in the early identification of a resident change of status a resident change of status
Guide staff through a Guide staff through a comprehensive resident comprehensive resident assessment when a change has assessment when a change has been identified been identified
Improve documentation Improve documentation condition condition
Enhance around resident Enhance around resident change in communication with change in communication with other health care providers other health care providers about a resident change of about a resident change of statusstatus
Design of ToolkitDesign of Toolkit
Dr. Ouslander “Simple Test” Feasible and efficient Part of the “way we do
business” Acceptable to staff
Building Evidence CMS Pilot
– 50% reduction of hospitalization in 3 NHs with high 50% reduction of hospitalization in 3 NHs with high baseline rates baseline rates
– 36% reduction in hospitalizations rated as potentially 36% reduction in hospitalizations rated as potentially avoidableavoidable
Commonwealth Fund Project– 17% reduction all facilities– 24% reduction in highly engaged facilities
Practice Change Fellowship– 100+MA facilities– Data from ~30
Organization of Tools in ToolkitOrganization of Tools in Toolkit
Communication ToolsCommunication Tools
Clinical Care PathsClinical Care Paths
Advance Care Planning ToolsAdvance Care Planning Tools
Making the Cross Making the Cross Continuum Continuum ConnectionConnection
Know that this is a Know that this is a prioritypriority
““Heads Up” from Heads Up” from acute care to SNF on acute care to SNF on dischargedischarge
““If you could If you could predict….”predict….”
What do YOU know What do YOU know about the resident about the resident that will help us target that will help us target the right symptoms the right symptoms once they are once they are transferred?transferred?
Making the Cross Making the Cross Continuum Continuum ConnectionConnection
Consider using Consider using for “Warm Hand for “Warm Hand Off”Off”
Review on Review on admit to ED and admit to ED and to the floorto the floor
How might this How might this be specifically be specifically targeted to your targeted to your work? (i.e CHF work? (i.e CHF programs)programs)
Making the Cross Making the Cross Continuum Continuum ConnectionConnection
These are well These are well received by received by SNF nurses SNF nurses
Used with SBAR Used with SBAR to promote to promote critical thinkingcritical thinking
Think about Think about sharing sharing teaching teaching resources you resources you have started in have started in the hospitalthe hospital
Making the Cross Making the Cross Continuum Continuum ConnectionConnection
DOES THIS HELP?DOES THIS HELP? Be sure to provide Be sure to provide
feedback one way feedback one way or anotheror another
Ask facilities Ask facilities about itabout it
Could this be a Could this be a template for template for disease disease management management efforts?efforts?
Making the Cross Making the Cross Continuum Connection: The Continuum Connection: The
Transfer FormTransfer Form Is this the information YOU need?Is this the information YOU need? Please be sure to review the Please be sure to review the
information on the second page—this information on the second page—this is critical information WE need to is critical information WE need to share with youshare with you
(Knowing the baseline is AS (Knowing the baseline is AS IMPORTANT with SNF residents as IMPORTANT with SNF residents as any other part of the assessment)any other part of the assessment)
Spotlight on InnovationSpotlight on Innovation
Met with ED staffMet with ED staff Revisions made to transfer form and Revisions made to transfer form and
format (3 hole punch)format (3 hole punch) Open lines of communicationOpen lines of communication Importance of relationships/trustImportance of relationships/trust Case Review now possibleCase Review now possible
The QI Review and Process The QI Review and Process ImprovementImprovement
Internal ProcessesInternal Processes– Missing early warning signsMissing early warning signs
Cross Continuum ProcessesCross Continuum Processes– 7 day readmits7 day readmits– Primarily cardiac diagnosisPrimarily cardiac diagnosis– Consider using/modifying to review Consider using/modifying to review
cases togethercases together
Model for ImplementationModel for Implementation
Train the trainerTrain the trainer LeadershipLeadership ChampionChampion Finding the GapsFinding the Gaps Avoiding DuplicationAvoiding Duplication Tracking the DataTracking the Data MAKING IT RELEVANTMAKING IT RELEVANT
Lessons so far….Lessons so far….
Leadership “buy Leadership “buy in” is importantin” is important
““This is great…we This is great…we would love to do would love to do this at our facility”this at our facility”
Morning meetingMorning meeting Quarterly QI Quarterly QI
Agenda itemAgenda item Morning RN reportMorning RN report
The Champion is keyThe Champion is key““I still think there is I still think there is incredible value to this incredible value to this project and am going to project and am going to keep working very hard on keep working very hard on it”it”
• ““I tell the staff to go out I tell the staff to go out onto the units and look for onto the units and look for transfers waiting to transfers waiting to happen”happen”
• ““I am going to elicit an I am going to elicit an alliance”alliance”
• ““I’m seeing it happen…I’m seeing it happen…
walking on the units and walking on the units and seeing the nurses using the seeing the nurses using the SBAR…it’s great.” SBAR…it’s great.”
Relationships matter:Relationships matter:Who to include in your training Who to include in your training
sessionssessions ““Our NP told me she couldn’t believe how Our NP told me she couldn’t believe how
much the nursing assessments have much the nursing assessments have improved since we started this”improved since we started this”
““Does the ED staff know about this Does the ED staff know about this project? They keep calling to ask about project? They keep calling to ask about the forms.”the forms.”
““Does this mean they will be checking up Does this mean they will be checking up on me?”on me?”
““It’s all about teamwork”It’s all about teamwork”
Lessons LearnedLessons Learned
It can be doneIt can be done Allow 3 months to get startedAllow 3 months to get started Anticipate questionsAnticipate questions Anticipate enthusiasmAnticipate enthusiasm Be ready for refining and critical Be ready for refining and critical
thinking at 12-18 monthsthinking at 12-18 months– Ex. Cross Continuum TeamEx. Cross Continuum Team– Transfer FormTransfer Form– Post Acute ChecklistPost Acute Checklist
INTERACT II Quick TipsINTERACT II Quick Tips
www.interact2.net The Champion—key to the effort in the The Champion—key to the effort in the
skilled nursing facility—this is the who skilled nursing facility—this is the who you should ask for!you should ask for!
A live meeting is bestA live meeting is best Schedule regular follow upSchedule regular follow up How do efforts compliment each other?How do efforts compliment each other? Where are the gaps?Where are the gaps? Small tests of changeSmall tests of change
INTERACT II in Context of INTERACT II in Context of Other InitiativesOther Initiatives
MA Statewide Strategic Plan for Care TransitionsMA Statewide Strategic Plan for Care Transitions STAAR ProjectSTAAR Project Cross Continuum TeamsCross Continuum Teams 3026 Applications3026 Applications MOLST/POLSTMOLST/POLST Accountable Care OrganizationsAccountable Care Organizations Universal Transfer Form/IMPACT Project in Universal Transfer Form/IMPACT Project in
WorcesterWorcester Blue Cross Blue Shield of MABlue Cross Blue Shield of MA MA Department of Public Health MA Department of Public Health MA Senior Care RWJ PIN GrantMA Senior Care RWJ PIN Grant