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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remain at the sole discretion of Oracle.
Safe Harbor Statement
4
• Oracle’s Leadership in Communications
• The Industry Challenges
• Oracle’s Solutions for Cost Control and Compliance
• Results Achieved by Oracle Customers
• Summary
Agenda
5
Oracle inCommunications
Did You Know?
All 15 of the top U.S. Communications Service Providers run Oracle Applications
All 10 of the world’s most profitableCommunications Service Providers run Oracle Apps
Oracle is # 1 in Communications globally
All 20 of the world’s top 20 Communications Companies run Oracle Applications
All 20 of the world’s top 20 Communications Companies run Oracle Database
6
• Oracle’s Leadership in Communications
• The Industry Challenges
• Oracle’s Solutions for Cost Control and Compliance
• Results Achieved by Oracle Customers
• Summary
Agenda
7
“How can I improve customer satisfaction, reduce churn and maximize ARPU?”
Customer-CentricBusiness
Customer-CentricBusiness
ConvergentServices
ConvergentServices
“How can I enable the business and the network for next generation services, to drive profitable new revenue growth?”
The Challenges We’re Hearing
“How can I transform my information architecture to support the next generation network and new services?”
Next GenerationNetworks
Next GenerationNetworks
IndustryConsolidation
IndustryConsolidation
“How can I improve cost control and regulatory compliance across multiple business entities, including merged business units?”
8
The Cost Control & Compliance Challenge
Yankee Group Recommendations for Carriers for 2007 : “Continue the focus on operational efficiency through the unification of back-office functionality".
Communications Software Year in Review and 2007 PredictionsYankee Group, 2007
"Some estimates put the accuracy of operators' network inventories at less than 70%. This obviously has a huge impact on the accuracy of financial reporting".
Sarbanes-Oxley - The impact on European telecoms operators.Total Telecom, 2005
IndustryConsolidation
IndustryConsolidation
“How can I improve cost control and regulatory compliance across multiple business entities, including merged business units?”
9
• Oracle’s Leadership in Communications
• The Industry Challenges
• Oracle’s Solutions for Cost Control and Compliance
• Results Achieved by Oracle Customers
• Summary
Agenda
10
Improve Cost Control and Compliance
Requirement Oracle Capability The Oracle DifferenceEnsure fast and accurate financial and regulatory reporting
Financials Suite, Internal Controls Manager
World’s most flexible and complete solution for finance and reporting
Manage network assets efficiently
Comprehensive Suite Covering the Full Asset Lifecycle
Consistent financial and operational views of assets
Reduce back office administration costs
Integrated Financials,SCM, HR and Payroll
Most robust and completeERP solution, with proven support for shared services deployments
Monitor and improvebusiness performancein real time
Siebel Analytics and Business Intelligence Suite
Most complete portfolio for business monitoring, reporting, analysis and decision support
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Improve Cost Control and Compliance
Requirement Oracle Capability The Oracle DifferenceEnsure fast and accurate financial and regulatory reporting
Financials Suite, Internal Controls Manager
World’s most flexible and complete solution for finance and reporting
Manage network assets efficiently
Comprehensive Suite Covering the Full Asset Lifecycle
Consistent financial and operational views of assets
Reduce back office administration costs
Integrated Financials,SCM, HR and Payroll
Most robust and completeERP solution, with proven support for shared services deployments
Monitor and improvebusiness performancein real time
Siebel Analytics and Business Intelligence Suite
Most complete portfolio for business monitoring, reporting, analysis and decision support
12
Financial and Regulatory ReportingQ. How can I accelerate financial reporting?
Q. How can I simplify the consolidation process?
Q. How can I report quickly and accurately across multiple sets of books?
Q. How can I ensure effective business controls are in place across the entire group?
Q. How can I reduce the burden of regulatory compliance?
A. Oracle FinancialsOracle Financial Consolidation HubOracle Internal Controls Manager
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Consistent Financial & Operational Data Drive Performance with Better Data
Scorecarding Operational BI
OLTP &ODS Systems
Data WarehouseData Mart
Applications(Oracle, SAP, Custom)
Files, Excel, XML
BusinessProcessEssbase
Foundation for Performance Management & Business Intelligence
Data Sources
Common Enterprise Information Model
Reporting Planning
14
Oracle Financial Consolidation Hub
FinancialConsolidation
Hub
FinancialConsolidation
Hub
OperatingBalances
Built on EnterprisePerformance Foundation*
SAP
PeopleSoft E
JD Edwards E1
Oracle EBS
Legacy Apps
One-TouchConsolidation
ReportGeneration
Multi-DimensionalAnalysis
ResultsAuditing
DataTransformation
& Validation
ComplianceCertification
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Manage GRC Processes and ContentReduce Cost and Control Risk with Oracle GRC Manager
• End-to-End GRC Process Management
• Continuous Controls Monitoring
• Segregation of Duties Enforcement
• Centralized GRC Content Management
Document- Risk-Control Matrix- COSO/COBIT Frameworks- Policies and Procedures- Evidence & Records Retention
Assess
PerformSelf
Assessment
TestManualControls
ScopeAudits
MonitorAutomated
Controls
AnalyzeReceive Alerts Review Reports Investigate
Exceptions
RespondRemediate Retest Optimize
CertifySign-off and Publish
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Daum CommunicationsUses Oracle Financials
RESULTS ACHIEVEDCut financial reporting time from one month to one dayImproved information quality by capturing data at a single point and eliminating manual consolidationEnhanced decision-making based on accurate, current information
COMPANY OVERVIEW• Based in South Korea, Daum provides email, online
shopping, Web-based entertainment and online financial services.
• Annual revenues $480m• Employees 2,000
CHALLENGES• Daum had recently restructured its entire business,
grouping its subsidiaries into distinct categories, and needed to gear up for global expansion.
SOLUTIONS• Oracle E-Business Suite
CUSTOMER PERSPECTIVE“The Oracle platform is bringing new efficiencies to our business. It is an essential tool to support our move into the global communications market.”Hyun-Joo Yeon, Leader, Management Innovation Team, Business Planning
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Improve Cost Control and Compliance
Requirement Oracle Capability The Oracle DifferenceEnsure fast and accurate financial and regulatory reporting
Financials Suite, Internal Controls Manager
World’s most flexible and complete solution for finance and reporting
Manage network assets efficiently
Comprehensive Suite Covering the Full Asset Lifecycle
Consistent financial and operational views of assets
Reduce back office administration costs
Integrated Financials,SCM, HR and Payroll
Most robust and completeERP solution, with proven support for shared services deployments
Monitor and improvebusiness performancein real time
Siebel Analytics and Business Intelligence Suite
Most complete portfolio for business monitoring, reporting, analysis and decision support
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The Asset Management Challenges
Q. How can I manage the rollout of my next generation network?
Q. How can I efficiently manage my assets throughout their lifecycle?
Q. How can I improve asset utilization?
Q. How can I track assets and reduce write-offs?
Q. How can I optimize procurement and inventory levels?
Q. How can I optimize depreciation and taxation?
A. Oracle Asset Lifecycle Management
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Asset Lifecycle Management
Oracle Asset Lifecycle ManagementComplete, End-to-End Solution
Plan / Budget
Source / Procure
Commission
Depreciate
Operate
Analyze /Report
Capitalize
Install / Build Retire
Key Capabilities:
Whole life view of asset data, from initial planning to final retirement
Integrated views of operational, financial and network inventory data
MaintainRepair
Sell
Track Benefits to You Include:
Fewer assets write-offs
Better balance sheet integrity
Simplified regulatory reporting
Lower MRO costs
Increased workforce efficiency
Higher asset utilization
Higher ROA / RONA / ROCE
Audit
20
Manage Network Assets Efficiently
• Trouble Ticket / Repair History• Failure & Reliability Analysis• Maintenance Schedule• Asset Configuration• Location
Maintenance Data
Maintenance View
BENEFITS TO YOU INCLUDEMaximize asset utilizationStreamline regulatory auditsSafeguard the balance sheetEfficient workforce management
OperationsData• Network & Service Design
• Capacity / Routing Planning• Provisioning & Activation• Regulatory and
compliance policies
Network View
• Capital budget• Book value• Cost history• Leases• Ownership• Tag number
FinanceData
Financial View
GlobalAsset
Repository
GlobalAsset
Repository
21
KT Manages Assets EfficientlyWith Oracle E-Business Suite
COMPANY OVERVIEW• South Korea’s largest telco• Revenues $16.7billion USD (2005)
CHALLENGES / OPPORTUNITIES• Improve operational efficiency• Promote service innovation• Maximize customer satisfaction
SOLUTIONS• Integrated ERP and SCM solution, including
Procurement, Projects, Inventory, Asset Management, Property Manager, PLM and Business Intelligence
CUSTOMER PERSPECTIVE“Oracle's Enterprise Asset Management
solution is the best fit for managing telecommunication assets that we have seen”Dong-Woo Kim, Financial Manager, KT
RESULTS ACHIEVED
$233 million cost savings projected over 5 years
Improved automation allows 25% of financial staff to be re-deployed
Delivered 99% match between physical assets and financial records
22
Improve Cost Control and Compliance
Requirement Oracle Capability The Oracle DifferenceEnsure fast and accurate financial and regulatory reporting
Financials Suite, Internal Controls Manager
World’s most flexible and complete solution for finance and reporting
Manage network assets efficiently
Comprehensive Suite Covering the Full Asset Lifecycle
Consistent financial and operational views of assets
Reduce back office administration costs
Integrated Financials,SCM, HR and Payroll
Most robust and completeERP solution, with proven support for shared services deployments
Monitor and improvebusiness performancein real time
Siebel Analytics and Business Intelligence Suite
Most complete portfolio for business monitoring, reporting, analysis and decision support
23
Reducing Back-office Admin Costs
Q. How can I realize value from my acquisition?
Q. How can I eliminate unnecessary activities and operating expenditure?
Q. How can I drive best practice across all my operating units?
Q. How can I gain competitive advantage through better information?
A. Oracle E-Business Suite,Oracle OnDemand,with shared service centers
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Reducing Back-office Admin Costs Take Advantage of Economies of Scale
Local Group / Division A
Local Group / Division B
Local Group / Division C
SingleGlobal
Instance
SingleGlobal
Instance
Shared Service Center
• Establish the right balance of centralized & decentralized functions• Establish global processes and accessibility to data• Standardize and automate processes with self-service• Accelerate incorporation of new business units• Summarize and gain global visibility with a ‘single source of truth’• Focus on core competencies
25
Highly Scalable, Global Shared ServicesSupport Business Growth at Lower Cost
Centralized processes
Shared services support
Improved access control
Oracle BenchmarkImport and post 42 million journals per hour
3rd PartySystems
Legal Entity Banking Global Tax IntercompanyAccounting
Centralized AccountingDr Cr
3rd PartySystems
InventoryPurchasing
ReceivablesPayables
ProjectsWIP
GeneralLedger
26
US GAAPUS GAAPUS COAUS COAUS CalendarUS CalendarEUREUR
Ledger ALedger AFrench RulesFrench RulesPlan ComptablePlan ComptableFrench CalendarFrench CalendarEUREUR
Ledger BLedger B
E-Business Suite 12 - The Global ReleaseMore Productive Shared Services Operations
Centralized AccountingCentralized Centralized AccountingAccounting
Single businesstransaction cancreate multiple
Accountingrepresentationsand in multiple
currencies
Single businessSingle businesstransaction cantransaction cancreate multiplecreate multiple
AccountingAccountingrepresentationsrepresentationsand in multipleand in multiple
currenciescurrencies
DrDr CrCr
Payables InvoicePayables InvoicePayables Invoice
HollandLegal Entity
DenmarkLegal Entity
BelgiumLegal Entity
ResponsibilityResponsibility ResponsibilityResponsibility ResponsibilityResponsibility
HollandOperating
Unit
DenmarkOperating
Unit
BelgiumOperating
Unit
Single Responsibility
HollandOperating
Unit
DenmarkOperating
Unit
BelgiumOperating
Unit
Functional TasksAccounting Billing, Dunning & CollectionsProcurementOrder ManagementPaymentsData Management
Perform multiple tasks across operatingunits without changing responsibilities
27
Equant Reduces Administration CostsWith Oracle E-Business Suite
COMPANY OVERVIEWWorld’s leading IP and data services company (now known as Orange Business Services, part of FT Group)Revenues $3 billion USD (2002)
CHALLENGES / OPPORTUNITIESImprove control of the businessReduce administration costsReduce procurement costs
SOLUTIONSIntegrated ERP and SCM solution, including Financials, Procurement, and Projects, deployed in regional shared service centers.
CUSTOMER PERSPECTIVE“[The Oracle financial system] will
deliver substantial and sustainable savings for years to come.”Graham Russell, Vice President Financial Systems, Equant
RESULTS ACHIEVEDSaved $6-8 million per year on procurement costsSaved $3-4 million per year on financial administration costsSaved $1-2 million per year on systems support costs
28
Improve Cost Control and Compliance
Requirement Oracle Capability The Oracle DifferenceEnsure fast and accurate financial and regulatory reporting
Financials Suite, Internal Controls Manager
World’s most flexible and complete solution for finance and reporting
Manage network assets efficiently
Comprehensive Suite Covering the Full Asset Lifecycle
Consistent financial and operational views of assets
Reduce back office administration costs
Integrated Financials,SCM, HR and Payroll
Most robust and completeERP solution, with proven support for shared services deployments
Monitor and improvebusiness performancein real time
Siebel Analytics and Business Intelligence Suite
Most complete portfolio for business monitoring, reporting, analysis and decision support
29
Tuning Business PerformanceQ. How can I get real insight into my business operations?
Q. How can I find out how we’re doing, right now?
Q. How can I gain competitive advantage through better information?
Q. How can I make information available to my decision-makers, while keeping it safe from misuse?
A. Oracle Business Intelligence – the most comprehensive platform for business intelligence available
30
Oracle Business IntelligenceTracks Revenue, Costs and KPIs Across the Business
Know Your Consumer Base (revenue)• Perform multi-dimensional segmentation
leveraging demographic information, lifetime value, preferred channels / campaign responses, advertising, etc.
Know Your Content Suppliers (cost)• Identify best content suppliers. Manage
them as best customers via contracts, royalties, real-time revenue management
Manage Marketing Resources (cost)• Identify best advertising messages delivered to
consumer over preferred channels
…based on value
…based on behavior
…based on preferencesContent, Supplier, Consumer,Rights Availability
Identify andSegment Consumers / Suppliers
TargetConsumers / Suppliers
Leverage Data fromAcross the Enterprise
ImprovedOffers
31
Oracle BI Suite Enterprise EditionUnified Business Intelligence Infrastructure
Ad-hoc Analysis
ProactiveDetectionand Alerts
MS OfficePlug-in
Reporting & Publishing
Interactive Dashboards
DisconnectedAnalytics
OracleBI Server
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, JDE,PeopleSoft, Siebel,
Custom Apps
FilesExcelXML
BusinessProcess
Multidimensional Calculation and Integration Engine
Intelligent Caching Services
Enterprise Business Model and Abstraction Layer
Intelligent Request Generation and Optimized Data Access Services
WebServices
32
Oracle BI ApplicationsSingle and Multi-source Analytic Apps Built on BI Suite EE
Oracle BI Suite EE
Ad-hoc Analysis
ProactiveDetectionand Alerts
MS OfficePlug-in
Reporting & Publishing
Interactive Dashboards
DisconnectedAnalytics
WebServices
Oracle BI Applications
SalesService &Contact Center
MarketingOrder
Management& Fulfillment
Supply Chain Financials Human
Resources
PackagedETL Maps
UniversalAdapters
IVR, ACD, CTIHyperionMS Excel
Other Data SourcesBAW Schema
33
Oracle BI Applications ArchitectureRole Based DashboardsAnalytic WorkflowGuided NavigationSecurity / VisibilityAlerts & Proactive Delivery
Logical to Physical Abstraction LayerCalculations and Metrics DefinitionVisibility & PersonalizationDynamic SQL Generation
Highly ParallelMultistage and CustomizableDeployment Modularity
Abstracted Data ModelConformed DimensionsHeterogeneous Database supportDatabase specific indexing
Adm
inis
trat
ion
Met
adat
aM
etad
ata
Oracle BI Presentation
ServicesDashboards by Role
Reports, Analysis / Analytic Workflows
Oracle BI Presentation
ServicesDashboards by Role
Reports, Analysis / Analytic Workflows
Metrics / KPIs
Logical Model / Subject Areas
Physical Map
Oracle BI Server
Direct Access to
Source Data
Data Warehouse /Data Model
Data Warehouse /Data Model
ETL
Load Process
Staging Area
Extraction Process
DA
CETL
Load Process
Staging Area
Extraction Process
DA
C
Federated Data SourcesSiebelOracle SAP R/3 PSFT EDW
Other
34
BT Retail Major BusinessUses Oracle Business Intelligence
RESULTS ACHIEVEDReplaced 95% of manual sales reportingReduced cost per lead by 41%Reduced direct mail returns from 20% to 8%Improved data quality from 71% to 91% in six months
COMPANY OVERVIEW• USD $32 billion turnover• 18,000 employees• 6,000 enterprise customers
CHALLENGES / GOALS• Excessive time was being spent on manual
reporting• Make key business information available in a user-
friendly, timely manner• Support better decision-making for 7,500 field and
desk-based sales, marketing and service professionals
SOLUTIONS• Oracle’s Siebel Business Analytics
CUSTOMER PERSPECTIVE“[Oracle] Siebel Business Analytics are a priceless tool in improving marketing campaign effectiveness.”Katrina Lowes, Head of Marketing Operations / BT Major Business
35
• Oracle’s Leadership in Communications
• The Industry Challenges
• Oracle’s Solutions for Cost Control and Compliance
• Results Achieved by Oracle Customers
• Summary
Agenda
36
“No other solution provider offered a completely integrated end-to-end HR platform that significantly reduced our total cost of ownership.”
Using Oracle E-Business Suite
“Oracle E-Business Suite helped us start using advanced management systems, optimize workflows and lay a firm foundation for better business management. Its scalability is ideal to support the rapid growth of our business.”
Using Oracle E-Business Suite
“Improved management control and better availability of timely financial information has enabled us to achieve our goal of having a single, accurate, global view of our financial position across the entire company.”
Using Oracle E-Business Suite
“In addition to being a superb technology solution, Oracle E-Business Suite introduced more efficient work practices for our organization. This made a world of difference to our business. Some of the world’s largest corporations depend on Oracle, and it’s easy to see why.”
Using Oracle E-Business Suite
What Oracle Customers Are Saying
37
• Oracle’s Leadership in Communications
• The Industry Challenges
• Oracle’s Solutions for Cost Control and Compliance
• Results Achieved by Oracle Customers
• Summary
Agenda
38
Solutions SummaryOracle Can Help You Improve Cost Control and Compliance to:
Accelerate FinancialAnd Regulatory
Reporting
• With Oracle Financials, Oracle Financial Consolidation Hub and Oracle Internal Controls Manager, the most flexible, complete solution for financial management.
Manage Network Assets Efficiently
• With Oracle Asset Lifecycle Management, the complete solution for ensuring consistent financial, operational and network views of all assets.
Reduce Back Office Administration Costs
• With Oracle E-Business Suite, the most robust and complete ERP solution, with proven performance and reliability in shared service center deployments.
Monitor and Improve Business Performance
in Real Time
• With Oracle Business Intelligence, the world’s most comprehensive business intelligence platform available today.
39
The Only Complete Communications Solution
PlatformPlatform
PeoplePeopleProcessesProcesses
PartnersPartners
CustomerResults
CustomerResults
41
Most ComprehensiveHighest RatedBest-SellingOnly vendor in Gartner and Forrester leader quadrants for all Middleware components.
••32,000+ Customers Deployed 32,000+ Customers Deployed
••70% of World70% of World’’s 50 Largest Firmss 50 Largest Firms
••$1B+ Business $1B+ Business
SOA Vendor of Choice
Source: Forrester Research ranking of Application Platform Servers, April 2005
Market-Leading Middleware Platform
42
950 customers participating in Customer Advisory Boards
500 Industry & Product strategy council members
35 Fusion strategy council members
1300 participants in early customer adoption programs
425 user groups
30,000 applications customers
220,000 database customers
5000 middleware ISVs
1700 application ISVs
9000 database ISVs
30,000 middleware customers
29,000 developers, support engineers and consultants
Oracle’s People Advantage
275,000 customers
benefiting from shared innovation
43
The Oracle DifferenceOnly Oracle…
• Provides the world’s most flexible and complete solution for finance.
• Enables consistent financial, operational and network views of all assets.
• Delivers a unique solution to manage any number of entities within a single instance.
• Embeds intelligent analytics with self-learning tools into key business processes.