IMPORTANT - Velg Training · Web viewThe State of Queensland (Department of Education, Training and the Arts) is the copyright owner of material contained within the original RPL

RPL Assessor KitRTE40603Certificate IV in Rural Business Editable versionSkills First RPL Assessor Kits are developed by the State of Queensland (Department of Education, Training and the Arts) and are based on the Skills First philosophy of providing client focussed, streamlined, and flexible RPL.

The State of Queensland (Department of Education, Training and the Arts) is the copyright owner of material contained within the original RPL Assessor Kit.

Permission is given to Registered Training Organisations to use, reproduce and adapt this RPL Assessor Kit for their organisation’s RPL assessment purposes, provided such use, reproduction or adaptation is for non-commercial purposes.

The State of Queensland (Department of Education, Training and the Arts) disclaims any liability for any damage resulting from the use of the material (in either original or modified format) and will not be responsible for any loss, howsoever arising, from use of, or reliance on this material.

The original version of this RPL Assessor Kit is available free of charge athttp://www.vetpd.qld.gov.au/teaching_learning_and_assessment/resources/index.html

If you would like any further information, please email [email protected]

Candidate’s Kit

mailto:[email protected]

http://www.vetpd.qld.gov.au/teaching_learning_and_assessment/resources/index.html

RPL Assessor KitRTE40603 Certificate IV in Rural Business

HOW TO USE THIS RPL ASSESSOR KIT

This RPL Assessor Kit is divided into sections to allow you to easily access only those sections you require at any given time. These sections are:

SECTION A – Assessor Information

You need to read this information before conducting an assessment. It outlines the intent and processes surrounding this RPL assessment and how it differs from assessment undertaken following formal training.

SECTION B – Candidate Information and Application Forms

You give this information to the candidate. It tells them about the assessment process as well as containing simple forms for the applicant to fill out. From the information provided by the candidate on these forms, you will be able to gain a general understanding of the skills and experience the candidate may have, as well as potential referee contacts.

SECTION C – Competency Conversation and Record of Conversation Sheets

You use this section to determine and record candidate competence via a competency conversation. In other words, these questions guide your conversation with the applicant and assist in your assessment of their competence. The notes you take about this conversation are important evidence for assessment.

SECTION D – Practical Tasks and Observation Recording Sheets

You use this section to assess competencies through a practical demonstration of the candidate’s skills. It contains practical tasks/scenarios on the outcomes required to determine competency and a place to record your observation. The notes you take are important evidence for assessment.

SECTION E – Resources for Practical Tasks

You use this section to access required resources for performing practical tasks and scenarios.

SECTION F – Third Party Verification

You give this section to the referees to confirm the candidate’s skills and experience in this qualification/occupation. The referees may fill out the appropriate form and return to you to confirm your judgement. You may be able to complete this part of evidence gathering in person while at the workplace.

SECTION G – Assessment Tables

You use this table as a reference tool to see at a glance how units/elements of competency are assessed within the tool. All the elements and performance criteria within the competency units are cross-matched in this table with a corresponding assessment question/task/scenario. This allows you to validate the assessment process against the qualification.

Page 3 of 138Editable Version


SECTION AAssessor Information

It is VITAL you read this information prior to commencing your RPL assessment. It provides generic information on assessment, as well as an overview of this streamlined RPL assessment process.



ADVICE FOR ASSESSORS

This RPL Assessor Kit streamlines the RPL assessment process for Certificate IV in Rural Business by taking a practical approach to RPL and increasing the use of on-site questioning and observation. This will assist in developing a “picture of the candidate’s skills and knowledge”. This picture can then be compared with industry standards enabling a determination of whether the candidate has achieved the required outcomes.

IMPORTANT ASPECTS TO REMEMBER:

A sound knowledge of assessment and the qualification is essential

It is important to have a good understanding of the competencies and qualification/s appropriate to the candidate’s goals.

Assessing a single unit of competency is rarely cost or time effective. Where possible, effort should be made to assess several units at the same time taking advantage of any commonality in content. This means looking at the whole picture of a particular job role as it happens in industry and assessing holistically. This saves valuable time in the assessment process.

Assessment involves judgement

This tool encourages the use of a “competency conversation” to maximise the candidate’s opportunities to demonstrate competence. This is NOT an oral exam. It is about using the two or three holistic questions provided to start a conversation with the candidate which draws out their actual individual experiences and relevant skills. In other words, it is about the assessor probing the candidate through a conversation to draw out further information on the candidate’s experience which may not be forthcoming due to nerves or confusion over technical terminology.

The tool also provides observable tasks to allow candidates to demonstrate skills.

Authentication/verification is integral to RPL assessment

It is critical information gleaned from the interview and observation be confirmed with those who can vouch for the candidate’s skill over time. Supervisors would generally perform this role. Authentication may also be done through conversation but it cannot be stressed enough that it is essential assessors take careful notes to back up and record their judgement.

Recording assessment is critical

Keep careful records of all aspects of conversations, skills demonstration or documentation viewed that support the claim of prior learning. Remember – the record is the document that makes sense of the assessment and why a particular judgment was made. Keeping detailed notes about the candidate’s response is vital, as is the rationale for judgement.

The assessment record is a legal document and must be signed, dated and stored according to requirements of the State Training Authority and the AQTF Standards for Registered Training Organisations.

Assessor summaries and other quality assurance documentation from your own Registered Training Organisation will also be required. For examples of assessment summary documentation, please see Assessment Guide Number 1: Training Package Assessment Materials Kit:http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm


http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm



To access further information on the principles assessment and dimensions of competency, you can visit Assessment Guide Number 1: Training Package Assessment Materials Kit.http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm

To access further information on the Australian Qualifications Framework, you can visit:http://www.aqf.edu.au/

Employability Skills

Assessment of a candidate’s employability skills should be integrated into the assessment of their technical skills and knowledge. Where possible, employability skills have been embedded within the bank of questions and practical assessment tasks in this RPL Assessor Kit. Therefore, assessors should make and document holistic judgements about a candidate’s attainment of employability skills as part of the RPL assessment. For more information about the employability skills requirements for particular qualifications, refer to the training package.

To access further general information on employability skills, refer to Employability Skills: From framework to practice, at:http://www.training.com.au/documents/Employability%20Skills_From%20Framework%20to%20Practices.pdf


http://www.training.com.au/documents/Employability%20Skills_From%20Framework%20to%20Practices.pdf

http://www.training.com.au/documents/Employability%20Skills_From%20Framework%20to%20Practices.pdf

http://www.aqf.edu.au/




COMPETENCIES IN THIS RPL ASSESSOR KIT

Certificate IV in Rural Business

CORE UNITS

Unit Code Unit Title Questions Practical

BSBADM402A Produce complex business documents

BSBCMN405A Analyse and present research information

BSBFLM406A Implement workplace information system

BSBSBM406A Manage finances

RTC4701A Implement and monitor the enterprise OHS program

RTC4911A Operate within a budget framework

RTD4811A Provide information on environmental issues and policies

RTE4901A Administer finance, insurance and legal requirements

RTE4902A Support and review business structures and relationships

RTE4915A Implement and monitor quality assurance procedures

ELECTIVE UNITS


BSBADM405A Organise meetings

BSBADM407A Administer projects

BSBEBUS405A Conduct online financial transactions

BSBHR402A Recruit and select personnel

BSBSBM402A Undertake financial planning

BSBSBM403A Promote the business

BSBSBM405A Monitor and manage business operations

BSBSBM407A Manage a small team

LGACOM401A Administer contracts

RTC4905A Cost a project

RTC4908A Supervise work routines and staff performance

RTE4812A Co-ordinate customer service and networking activities

RTE4914A Participate in an e-business supply chain

RTE4916A Prepare shearing team wages




RTE5916A Prepare and monitor budgets and financial reports

RTE5921A Market products and services

TDTR298B Source goods/services and evaluate contractors

WRR14B Buy merchandise

WRR01B Manage merchandise and store presentation

WRR04B Control store loss/security

WRR05B Control inventory



OVERVIEW OF RECOGNITION PROCESS

This RPL Assessor Kit has been developed to streamline the application for recognition of prior learning.


GAP TRAINING (ONLY IF

REQUIRED)

APPLICATION

PRACTICAL ASSESSMENT

COMPETENCY CONVERSATION

INTERVIEW and DOCUMENT REVIEW

ISSUE QUALIFICATION- RTO


RPL ASSESSMENT PROCESS FLOWCHART FOR ASSESSORS


Step 1:Analyse the application.

Identify links between any documents applicant provides

and competency units.Identify any key questions for

competency conversation.

Step 5:Identify any practical activities required to confirm competency

Observe practical activity

Step 7:Identify areas where 3rd party

verification is needed and inform candidate.

Confirm / Verify 3rd party reports

Step 3:Conduct competency

conversation

Step 2:Record results of analysis in table

at end of application

Step 4:Complete the Record of

Conversation sheets during the competency conversation

Step 6:Complete Practical Assessment

Tasks Observation Sheets

Step 8:Receive completed Third party

reports

* Remember RPL assessment is an accumulative process of collecting evidence.

Complete assessment sign off & file documentation.

Issue qualification / advise of gap training as appropriate

Assessment Activity Record keeping Activity


STEPS IN THE RPL PROCESS

1. Complete application

The candidate completes the application forms in SECTION B. It is important candidates provide as much information of their previous experience in rural business as is available.

Documents that may be available include but are not limited to:

any licences brief CV or work history certificates/results of assessment indentures/trade papers certificates/results of assessment – interstate/overseas certificates/results of assessment – universities results/statement of attendance/certificates – vendor training courses, in-house

courses, workshops, seminars, symposiums results/statements of attendance/ certificates – club courses e.g. first aid, officials, surf

life saving, etc tickets held eg forklift, crane, etc photographs of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate industry experience

Candidates also need to provide contact details for one or two referees who can confirm their industry skills in context and over time.

To have skills formally recognised under the Australian Qualifications Framework, you must ensure the candidate’s skills meet industry standards.

2. Interview about candidate’s documentary information

Review the information provided by the candidate and arrange a time for both you and the candidate to discuss. Begin alignment of documentation and skills to the following qualification:

RTE40603 Certificate IV in Rural Business

The candidate will have the opportunity to discuss and identify previous experience with you. The available documents are step one in collecting information and you will need to determine which units of competency, if any, are fully covered at this stage. You use your own or your RTO’s assessment recording forms to record this stage of the assessment.

There may be instances where the candidate has little, or no, documentary information of industry experience. This is not a barrier to gaining recognition. This will just require you to rely on the questioning, practical assessment and referee validation phases of the RPL process.



3. Questions for the Competency Conversation

The bank of questions in SECTION C is the next phase in collecting evidence for the RPL process. The questions are designed to enable you to have a “competency conversation” with the candidate to further gain evidence of their past experience. REMEMBER, the primary focus is on the candidate’s experience.

Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise the question to the candidate’s particular work situation. The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. You should read the “industry requirements” of each competency before the candidate answers the questions posed. You may also target the assessment to those aspects that present the greatest risk in the industry. Questions are aligned with the relevant unit/s of competency in SECTION G.

It is not intended every question for all competencies is asked, only those competencies the initial interview about the candidate’s documentary evidence has failed to fully address. The question bank covers most but not all units in the kit. Units without questions are covered in the practical assessment/scenario section.

4. Practical assessment tasks

It is important that you use both Steps 3 (Questioning) and 4 (Practical Assessment) in doing this assessment. The RPL process is a streamlined RPL process which does not rely solely on practical assessment but uses a combination of questioning and practical to provide evidence of candidate competence.

This is the third phase in collecting evidence. A practical skills test is then conducted by you at the candidate’s workplace or another suitable venue. Appropriate permission must be sought before entering workplaces.

This is a further opportunity for candidate to demonstrate competence. It is expected the practical assessment will comprise only those competencies the candidate is still unable to demonstrate knowledge/experience in after documentary review and questioning have been applied. These assessments contain the practical skills and application of knowledge for the qualification. A number of holistic practical assessments are included in this kit (SECTION D) to assist you with tasks suitable for observation on the job.

You decide if the response to questions and practical assessment tasks fulfils the requirements of the standard and may choose to pursue the issue further for a determination to be made. The assessment is a conversation/observation, not an exam, and you are encouraged to assist candidates to focus responses toward relevant issues.

Assessing through observation and questioning, particularly on the job, will speed up and streamline the RPL assessment process.

NOTE: Where candidate’s documentation and questions meet the assessment requirement, it is still strongly recommended the candidate undertake one practical assessment so you are confident in making a judgement of “competent”. The practical assessment selection should be negotiated between you and the candidate.

Recording sheets for candidate information, questioning and the practical assessments have been included in SECTION D. You may use other recording mechanisms provided these also keep a



complete record of assessment and justification of judgement. Candidate responses, observations of skills demonstrated and documents presented as evidence must be noted in enough detail so anyone external to the process (e.g. a fellow assessor, auditor, lawyer, etc) can read the record and retrace your judgement.

5. Gap training

RPL is an assessment process designed to show areas of competence and to identify IF a candidate has gaps in skills and knowledge against a whole qualification.

Not all candidates will have skill/knowledge gaps.

If a candidate has skills gaps, a pathway to complete training in the outstanding units can be negotiated to assist the client to gain the full qualification.



EVIDENCE REVIEW

Recognition of prior learning outcomes (both Granted and Not Granted) are now funded nationally and as such will be included in National AVETMISS audits. NCVER have stipulated evidence recording requirements for RPL assessments as a minimum requirement for passing an AVETMISS audit. The following “Evidence Review” proforma has been approved by NCVER as covering AVETMISS audit requirements for RPL recorded outcomes. It also gives you an opportunity to track a student’s assessment progress at a glance.

It is expected that this “Evidence Review” summary sheet (or similar) would be attached to each participant’s evidence compiled during the RPL assessment process.

(Place a tick in the appropriate evidence collection method column for each unit of competency. Place a line through those units not examined as part of this RPL assessment.)

Unit Code Unit Title

Que

stio

ns

Prac

tical

Doc

umen

ts

3rd P

arty

R

epor

t

Oth

er

evid

ence
























Unit Code Unit Title

Que

stio

ns

Prac

tical

Doc

umen

ts

3rd P

arty

R

epor

t

Oth

er

evid

ence











Assessor’s Name:

Assessor’s Signature:

Date:



SECTION B

Candidate Information and Application Forms

You give this information to the candidate for them to read about the RPL process and to complete the appropriate forms.



WHAT DOES IT MEAN TO BE RECOGNISED IN CERTIFICATE IV RURAL BUSINESS

Certificate IV in Rural Business is a qualification that is recognised within all rural related industries. This qualification allows people to be recognised for their skills that contribute to the successful running of a rural enterprise. The qualification is theoretical and practically based.

Traditionally working in the rural industry has required very practical skills to be mastered which were supported by rural business skills. With the changes that have occurred in the rural industry over time due to competition, technology, market changes, etc it is very much essential that a persons rural business skills are developed along side their practical skills.

Certificate IV in Rural Business is made up of 5 - 10 units from Group A, between 0-7 units from Group B and 0 – 2 units from Group C – a total of 12 units.

To gain the compulsory units for the certificate you will need to be able to demonstrate that you can currently do some or all of the following:

Produce complex business documents; Analyse and present research information; Implement workplace information system; Manage finances; Implement and monitor the enterprise OHS program; Operate within a budget framework; Provide information on environmental issues and policies; Administer finance, insurance and legal requirements; Support and review business structures and relationships; and Implement and monitor quality assurance procedures.

You may have other rural business skills that can also be used to get recognition in additional units towards a Certificate IV in Rural Business.

“If you are doing these roles in your job, then don’t write off your skills – consider getting them recognised.”



TIPS AND HINTS TO HELP YOU PREPARE FOR RECOGNITION

To have skills formally recognised in the national system, assessors must make sure you have the skills and knowledge to meet the industry standard. This means you must be involved in a careful and comprehensive process that covers the content of all unit/s or qualification/s you can be recognised for.

Assessment happens in a variety of ways. Being prepared can save you valuable time and hassle and make the recognition process stress-free for you.

Here are some tips and hints for you:

1. Be prepared to talk about your job roles and your work history. Bring a resume or jot down a few points about where you have worked, either paid or unpaid, and what you did there.

2. Bring your position description and any performance appraisals you have from any rural business you have worked in.

3. Consider the possibilities for workplace contact. Are you in a workplace that is supporting your goals to get qualified? Would you feel comfortable to have the assessor contact your workplace or previous workplaces so your skills can be validated?

4. Think about who can confirm your skill level. Think about current or recent supervisors who have seen you work in the past 18 months and will be able to confirm your skills. The assessor will need to contact them. You may also have community contacts or even clients themselves who can vouch for your skills level.

5. Collect any certificates from in-house training or formal training you have done in the past.

6. You can speak with your training organisation about other ways you can show your skills in the rural business. These could be letters from employers, records of your professional development sessions, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as they don’t show client details) or other relevant documents.



STEPS IN THE RPL PROCESS

Step 1 – Provide information of your skills and experience

Complete the attached forms and provide as much information of your previous experience in the rural business as you can. This is your first opportunity (and not the last) to provide proof of your variety of experience in the industry. Here you can supply examples of your work history which could include:

General employment documents

brief CV or work history position descriptions certificates/results of assessment details of in house courses, workshops, seminars, orientation or induction sessions references/letters from previous employers/supervisors

Workplace documents any licences brief CV or work history certificates/results of assessment indentures/trade papers certificates/results of assessment – interstate/overseas certificates/results of assessment – universities tickets held eg forklift, crane, etc photographs of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record On the job records eg, quality assurance documents membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards Chem. cert or Vet chem. Card Quality Assurance documents eg, Cattle Care accreditation Examples of physical records eg, stock movement, paddock records, etc Examples of legislative requirements eg, National Vendor Declarations any other documentation that may demonstrate industry experience

Depending on the industry you have worked in, you may or may not have documentary evidence available. This should not deter you from seeking RPL as the Assessor will work with you during the RPL process.

You will also need to supply contact details of one or two work referees who can confirm your skills in the industry.

Step 2 – Conversation with Assessor

An assessor will review the information you have provided (usually with you) and begin to match up your skills to the units/subjects in the qualification. At this point, you will have the opportunity to discuss and identify your previous experience with the assessor who will understand your industry experience and conduct a competency conversation with you. You will be required to answer Rural Business related questions to identify your current skills.



Step 3 – Practical demonstration of your skills

The assessor will conduct a practical skills test at your workplace (if appropriate) or at another suitable venue. This, again, is an opportunity to demonstrate your level of competence. This assessment will be focussed on skills that are required in the qualification. Your assessor will identify the skills that he/she will want you to demonstrate.

Further steps

After the assessment, your assessor will give you information about the skills that have been recognised and whether you have gained the full qualification. If you do have skill gaps, these may be addressed through flexible training.



APPLICATION – Self Assessment QuestionnaireRTE40603 Certificate IV in Rural Business

Candidate Name: Date Completed:

Please identify your level of experience in each competency.

Unit Code Unit Title I have performed these tasksFrequently Sometimes Never

CORE UNITS











ELECTIVE UNITS



















Unit Code Unit Title I have performed these tasksFrequently Sometimes Never






Candidate Signature: Date:



RPL APPLICATION FORM

Applicant Details:

1. Occupation you are seeking recognition in

2 Personal Details

Surname

Preferred Title (Mr, Mrs, Ms, Miss)

First Name/s

Any other name used

Home Address

Postal address if different from above

Telephone Numbers Home: Work:

Mobile: Fax:

Date of Birth / /

Gender MALE / FEMALE Age

Are you a permanent Resident of Australia

YES / NO

3 Current Employment

Are you currently employed?

If Yes, in which occupation are you currently employed?

Who is your current employer?

YES / NO

………………………………………………………

……………………………………………………….

4. Armed Forces details (If Applicable)

Branch of Service

Trade classification on discharge



5. Further Training

Have you undertaken any training courses related to the occupation applied for?

YES / NO

If Yes

What occupation were you trained in?

Training completion Date (month, year)

Country where you trained

Name of course and institution (if applicable)

6. Is there any further information you wish to give in support of your application

7. Professional Referees (relevant to work situation)

Name

Position

Organisation

Phone Number

Mobile Number

Email Address

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

Name

Position

Organisation

Phone Number

Mobile Number

Email Address

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………



APPLICANT EMPLOYMENT HISTORY FORM

Name, Address and Phone number of

Employers

Period of Employment(DD/MM/YYYY)

Position Held Full Time Part-time Casual

Description of Major Duties

From To

1.

2.

3.

4.

Attach additional sheet if required

If you are including documents in your application, please provide a brief description below

Document Description(e.g. resume, photos, awards etc)

Office Use Only – Assessor to use this section to align documents to specific units of competency and identify key questions for competency conversation

Declaration

I declare that the information contained in this application is true and correct and that all documents are genuine.

Candidate Signature: Date



SECTION C

Competency Conversation and Record of

Conversation SheetsThis section assists the assessor in documenting the competency conversation.

Do NOT give this section to the candidate.

Once you have assessed the candidate’s documentary information and determined which competencies you still require more information/evidence on, you use the question bank and Record of Conversation sheets in this section to document evidence of past experience. It is not intended that every question for all competencies be discussed during the conversation, only those competencies the initial documentary review has failed to fully address.

Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise or rephrase the suggested question to the candidate’s particular work situation. The questions are not intended to be a formal ‘script’ for the assessor to follow, but to provide guidance in exploring the range of the candidate’s skills, knowledge and experience in performing a particular task or function.

The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. In doing so, you are making a statement of fact about what you hear the candidate say during the competency conversation. Use the Comments section to provide further detail about the context of the discussion or briefly outline any examples discussed by the candidate. You may also use the Comments section to make a brief analysis of the responses or summary judgements about the quality of the candidate’s responses in relation to the requirements of the competency standard.

Remember, the notes you take about this conversation are important evidence and should be retained in the candidate’s assessment record.



QUESTION BANK

Note to Assessors: Refer to “Record of Conversation” sheets

Unit of Competency

Question

BSBADM402AProduce complex business documents

1. In producing complex documents, describe the main functions of software you have used and what ergonomic practices have you applied when using computers?

2. Discuss the steps you have taken to design and produce a complex document after you have identified the requirements.

3. How have you ensured completed documents meet quality standards and task requirements?

BSBCMN405AAnalyse and present research information

4. Describe a presentation you have completed in your workplace and how you prepared it. How did you evaluate the effectiveness of the presentation?

5. Discuss how you have applied research skills to gather information for a presentation.

BSBFLM406AImplement workplace information system

6. How have you determined the information needs for your business and acquired this information?

7. What experience have you had in implementing business management systems including technology based systems?

8. How do you ensure the success of business plans and budgets in your area of business operations?

BSBSBM406AManage finances

9. What financial records are you legally required to produce and how do you maintain these records?

10. Describe the regular activities you undertake to implement and monitor your business’ financial plan?

11. Explain action you have taken to ensure profit and return on investment is achieved.

RTC4701AImplement and monitor the enterprise OHS program

12. Discuss how you have contributed to establishing or improving an enterprise OHS program13. Explain how you have ensured the implementation of an enterprise OHS program into the

workplace14. Describe how you would review your enterprise OHS program to ensure its currency to the

enterprise

RTC4911AOperate within a budget framework

15. Discuss how you have contributed to the formulation of a budget to achieve a rural business outcome.

16. Explain the internal and external factors that can impact on your budget.17. Provide an example of how you have monitored and reviewed a budget.18. Discuss some approaches you have taken or recommended to correct budget overruns.

RTD4811AProvide information on environmental issues and policies

19. Discuss the process when you have answered a request for information relating to an environmental issue or policy

20. Provide an example of how you have received an enquiry for information and the steps taken to complete the process of finalising the enquiry



Unit of Competency

Question

RTE4901AAdminister finance, insurance and legal requirements

21. Discuss how you have obtained finance to purchase various assets and the documents related to this

22. Explain loan/finance and repayment structures23. Describe the various insurances required for a rural enterprises and how these are obtained 24. Provide information of legislation/legal documents that has been applicable to your

enterprise

RTE4902ASupport and review business structures and relationships

25. Explain how you identified and successfully set up the most appropriate business structure for your rural enterprise when considering legal and taxation ramifications?

26. Discuss how the people involved in the business structure worked cohesively27. Discuss how you have managed stress in your enterprise and how rural networks have played

a role in this

RTE4915AImplement and monitor quality assurance procedures

28. Discuss the role of quality assurance programs relevant to your enterprises 29. Explain how you have implemented and maintained a quality assurance program

BSBADM405AOrganise meetings

30. Discuss a meeting you have organised in your workplace. How did you prepare for the meeting to ensure a successful outcome?

31. In producing minutes of a meeting for despatch to participants, what criteria have you included in the minutes?

BSBADM407AAdminister projects

32. Discuss an example of a project you have managed and how you formulated your project plan.

33. In administering a project plan, how have you managed the risks?34. What information have you collected at the final review of a project and how was it

used to plan for future projects?

BSBEBUS405AConduct online financial transactions

35. What are the main considerations when choosing a financial institution to do business with?

36. What are the key aspects to managing your accounts and paying your debts on line?

BSBHR402ARecruit and select personnel

37. How do you establish and maintain personnel needs in relation to an event?

38. What are important considerations when developing job specifications?

39. Describe the process you follow to recruit staff, including assessing and selecting applicants.

BSBSBM402AUndertake financial planning

40. In preparing a financial plan, what factors did you consider that could potentially have impacted on the business finances?

41. Explain how have you identified financial requirements of the business and acquired finance in line with you financial plan.

BSBSBM403APromote the business

42. In developing your marketing plan to promote the business, what marketing strategies did you decide were best suited and how did you identify these strategies?

43. Discuss your marketing mix and how you monitor marketing activities to ensure success and identify improvements.



Unit of Competency

Question

BSBSBM405AMonitor and manage business operations

44. What are the main factors addressed in your operations action plan and what areas of the business does it relate to?

45. How are operational strategies implemented in your business?

46. Describe how you monitor and review the business operations to maximise business performance.

BSBSBM407AManage a small team

47. What factors have you considered when planning to recruit staff?

48. Describe a time you employed a new staff member and the induction and training process you undertook.

49. Explain how you have managed staffing to ensure consistent business operations.

50. Outline how you have managed your team to maximise performance outcomes. How have you handled poor performance?

LGACOM401AAdminister contracts

51. Discuss the administration of contracts i.e., obtaining, conducting and finalisation52. Give an example of a contract that you have been involved in and the process from

commencement to completion

RTC4905ACost a project

53. Explain how you have approached costing a new project. What factors did you consider and research as part of the costing phase?

54. How did you calculate the actual cost estimate to ensure the most cost effective outcomes?55. Describe how you presented the information to stakeholders or financiers? (What did you

include in your written proposal, how did you sell the benefits?)

RTC4908ASupervise work routines and staff performance

56. Discuss your obligations as a work supervisor to your staff57. As a supervisor explain how you have ensured harmony among your staff, give an example

RTE4812ACo-ordinate customer service and networking activities

58. Explain how you and your staff have ensured quality service to your customers59. Discuss how you ensure customer needs are addressed

RTE4914Participate in an e-business supply chain

60. How have you put systems and procedures in place for your organisations e-business?

61. What are the main important aspects of implementing, monitoring and reviewing the organisations e-business procedures and systems?

RTE4916APrepare shearing team wages

62. What records do you keep for staff wages?

63. When paying staff what do you consider in calculating wages?

RTE5916APrepare and monitor budgets and financial reports

64. Discuss the methodology behind budget preparation65. Explain how you have implemented a budget and analysed the accuracy66. Describe the financial reports you have prepared and how these were distributed to the key

stakeholders?



Unit of Competency

Question

RTE5921AMarket products and services

67. Discuss strategies used to assess the viability of entering into a ‘new market’68. Explain the benefits of having a written marketing plan and discuss what is included in this

plan69. How have you evaluated your marketing performance in the past?

TDTR298BSource goods/services and evaluate contractors

70. Discuss the requirements for selecting a goods/services provider and/or contractor71. Explain how you have evaluated the performance of your goods/services provider and/or

contractor in the past

WRR14BBuy merchandise

72. Explain how you have decided on a new product?

73. Discuss how you have launched a new product – explain the steps taken

74. After the product has been launched, discuss how you have evaluated the products success

WRR01BManage merchandise and store presentation

75. Discuss the various areas that you have considered when managing a merchandise store to ensure its success

76. When organising a store campaign or store presentation, explain the factors associated with its success?

WRR04BControl store loss/security

77. Discuss how you have implemented a store/ stock security policy

WRR05BControl inventory

78. What factors ensure that a report pertaining to inventory control is accurate?



RECORD OF CONVERSATIONBSBADM402A Produce complex business documents

CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 1: In producing complex documents, describe the main functions of software you have used and what ergonomic practices have you applied when using computers?

Question 2: Discuss the steps you have taken to design and produce a complex document after you have identified the requirements.Question 3: How have you ensured completed documents meet quality standards and task requirements?

KEY POINTSThe candidate’s response should evidence the following

INDUSTRY REQUIREMENTSThese must be evidenced in the

candidate’s response

Indicate if response addresses KP and IR

COMMENTSRecord other key points and examples from conversation.

Identify whether a practical assessment is warranted.

Question 1 A Legislation

B Enterprise policies and procedures

C Workplace documentation

D Data management

E Information technology

F Waste management

MS Word- word processing

Acrobat, PageMaker – desktop publishing

CorelDraw, PowerPoint – graphics

FrameMaker, PageWright – Text editing

Dreamweaver, FrontPage – web tools

Workstation height and layout

Chair height, seat and back adjustment

Footrest

Screen position

Keyboard and mouse position

Document holder

Posture

Avoiding radiation from computer screens

Lighting

Conserves resources

Question 2









Determines purpose prior to composing

Develops content and considers structure, sequence, language (eg gender neutral, plain English) and organisational requirements

Determines document layout

Prepares draft

Reviews and edits draft including proofreading grammar, spelling and punctuation, ensuring objectives and audience needs met and ensuring logical structure.

Finalises formatting of text and picture/objects

Prepares final version after edit

Follows appropriate channels for approval of document

Question 3

Clarifies document requirements before commencing

Refers to policies and procedures relating to writing documents

Sources relevant information to ensure content meets requirements

Proofreads the document carefully

Checks task requirements against document

Checks layout before printing using print preview

Checks layout after printing and stores document

Files the document appropriately



RECORD OF CONVERSATIONBSBCMN405A Analyse and present research information


Question 4: Describe a presentation you have completed in your workplace and how you prepared it. How did you evaluate the effectiveness of the presentation?

Question 5: Discuss how you have applied research skills to gather information for a presentation.







Question 4A Anti-discrimination

legislation

B Codes of Practice

C Privacy legislation

D OH&S legislation

E Data management

F Information validity

G Enterprise policies and procedures

H Ethical standards

I Recording and filing procedures

J Research procedures

Identifies purpose, content, audience, relevant information

Gathers information and organises the presentation according to audience needs/organisational requirements

Identifies relevant sources of information

Uses appropriate technology to gather, store and organise information

Uses a variety of ways to research, collect and analyse information including online and non-electronic

Considers ethical matters in collecting, using and sharing data

Presents information in a format and using language that is suitable

Reviews and clarifies information where necessary

Checks accuracy of content, spelling, technical names and terminology

Produces according to requirements including timeframes

Presentation effectiveness

Questions audience to check understanding









Asks for feedback

Completes a self assessment

Discusses presentation with colleagues or manager

Reviews effect on the business (2 weeks/1 month)

Collects product/service sales data

Question 5

Identifies the objectives of the research

Reads and evaluates different type of texts, documents and information

Uses appropriate research strategies

Uses appropriate strategies to ensure data and information is reliable (including use of Boolean operators, online strategies and other tools)

Listens to what others have to say and extracts relevant information

Watches others and uses observations to add to data

Questions and analyses information gathered

Selects relevant pieces of information

Summarises important information to be presented

Organises information so it is easy to understand and is meaningful

Writes up conclusions in an appropriate format to present and ensures that it meets organisational objectives

Ensures findings are distributed appropriately according to organisational requirements



RECORD OF CONVERSATIONBSBFLM406A Implement workplace information system


Question 6: How have you determined the information needs for your business and acquired this information?

Question 7: What experience have you had in implementing business management systems including technology based systems?

Question 8: How do you ensure the success of business plans and budgets in your area of business operations?







Question 6A Enterprise policy and

procedures

B Quality assurance

C Planning and evaluation processes

D Leadership skills

E Effective consultation and communication

F Records management

G Information privacy

Sources information from specialists eg finance or HR manager

Uses information management systems within enterprise

Analyses staff and client feedback

Utilises performance reporting systems (eg to identify trends and developments)

Develops plans to acquire information where not immediately available

Prepares resource proposals (e.g. business cases) to management

Question 7

Examples of workplace systems: Financial Management Systems; Records Management System; HR and payroll systems; Customer Relationship Management Systems; Performance Management Systems

Understands different sources of information and the need to link information management and reporting

Ability to assess future information requirements and make recommendations for improvement









Question 8

Ensures business plans reflect organisational outcomes

Involves team in the budget development

Encourages staff to develop resource submissions

Uses information systems to support budget e.g. to identify where extra resources required

Makes contingency plans

Follows enterprise guidelines and processes for budget management

RECORD OF CONVERSATION





Question 9: What financial records are you legally required to produce and how do you maintain these records?

Question 10: Describe the regular activities you undertake to implement and monitor your business’ financial plan?

Question 11: Explain action you have taken to ensure profit and return on investment is achieved.







Question 9A Company policy and procedure

B Industry awards and enterprise agreements

C National, State/Territory and Local Governments legislation, specifically OHS, EEO Industrial relations and Anti discrimination

D Industry Codes of practice

E Communication skills

Financial budgets

Cash flow forecasts

Statements/forecasts

Bookkeeping/accounting records

Stock records

Job costing records

Asset register

Profit and loss statements

Balance sheets

Payroll records

Superannuation entitlements

Accrual of staff leave/entitlements

Taxation returns including GST

Business activity statements

Ratios for profitability, liquidity/efficiency/financial structure

Risk assessment and management records









Identifies financial information requirements

Obtains specialist services – bookkeeper, accountant, lawyer

Maintains accounting procedures

Maintains recording keeping procedures and systems

Question 10

Produces budgets/projections including cash flow estimates

Distributes budgets/projections to relevant people

Secures capital as needed

Maintains records and reporting for taxation purposes

Develops and monitors client credit policies to maximise cash flow

Determines and implements key performance indicators to monitor financial performance

Records and communicates financial procedures to relevant people

Compares financial targets against actuals and reviews strategies

Monitors marketing and operations for their effect on financial plan

Calculates and evaluates financial ratios

Question 11

Monitors sales figures, outgoings, liabilities, cash flow, ratios comparison with Aust. Bureau Statistics of similar businesses

Seeks professional advice









Makes budget adjustments/cuts

Makes staffing adjustments/cuts

Reassesses methods of operations

Ensure active and timely debt collection

Takes action in relation to changes in government regulations

Manages assets – leasing, sharing, syndicating

RECORD OF CONVERSATIONRTC4701A – Implement and monitor the enterprise OHS program




Question 12: Discuss how you have contributed to establishing or improving an enterprise OHS program

Question 13: Explain how you have ensured the implementation of an enterprise OHS program into the workplace

Question 14: Describe how you would review your enterprise OHS program to ensure its currency to the enterprise







Question 12A OHS enterprise programB OHS policiesC OHS Legislation and codes of practiceD OHS record keepingE OHS training F Communication and consultation skillsG Risk managementH Waste and hazardous material managementI Workcover

Research OHS legislation and Codes of Practices

Enterprise OHS policies and procedures are reviewed

Identify potential work hazards and review current hazards

Communicated with key stakeholders

Analysed methods of implementation and re-evaluation

Provided OHS programs: OHS legislation and Codes of Practice Enterprise OHS policies, procedures and programs Contains workgroup instructions Outlines identified hazards and risk assessment Control procedures are available Outlines dealing with emergencies

Collected OHS data/statistics

Ensured all members of the work group have the opportunity to contribute

OHS training needs were identified and an action was planned

OHS induction needs were identified and an action was planned









Question 13

Supervision of application of the principles

OHS induction and training was implemented

Incident investigations occurred

Regular inspection of the workplaces occurred

Reviewed training records

Conducted training

Inadequacies in existing risk control measures were identified and reported to appropriate personnel

Allocation of resources were flexible

Existing controls were measured and monitored and results reported

Reporting lines were very clear to all staff

Question 14

Ensured all members of the work group had the opportunity to contribute

When new risks were identified new controls were clearly described

Issues raised through consultation were dealt with and resolved

Issues were referred to the appropriate personnel for resolution

New issues were promptly communicated via electronics or face-to face

Allocation of resources was flexible

Staff had a willingness to comply with OHS change



RECORD OF CONVERSATIONRTC4911A – Operate within a budget framework


Question 15: Discuss how you have contributed to the formulation of a budget to achieve a rural business outcome.

Question 16: Explain the internal and external factors that can impact on your budget.



Question 17: Provide an example of how you have monitored and reviewed a budget.

Question 18: Discuss some approaches you have taken or recommended to correct budget overruns.







Question 15A Accrual and cash

management principles

B Accounting software

C Risk management

D Records management

E Audit requirements

F Communication skills

G Taxation, PAYG and GST

Identifies scope/nature of activity (eg project outcomes, required profit margin, service levels, etc)

Conducts research (eg historic data, revenue / expenditure patterns, financial proposals, price movements, economic conditions)

Identifies major expenditure items for activity or project

Obtains input from stakeholders

Selects appropriate budget format (cash vs accrual, zero base vs historical, etc)

Formulates revenue and expenditure estimates

Formulates parameters, deviation limits, worst case scenarios, contingency planning, etc

Allocates budget to each line item (supported by working papers, cost estimates, etc)

Develops monthly/quarterly forecasts to aid monitoring

Question 16

Prices of goods and services

Current economic climate

Future need and demand

Objectives of project/program

Timing and timeframes

Staffing and HR issues

Changes to legislation, regulations









Seasonal and climatic factors (drought, floods, planting cycles, etc)

Question 17

Ensures regular accrual attributions (if necessary) to ensure accurate reporting

Examines ‘actual’ financial data against budgets (monthly, quarterly, annually)

Identifies ‘lags’ or cyclical events eg, slump in the cattle market

Identifies areas for improvement

Recommends actions on positive or negative variances (reassess budgets, revisit working papers, develop action plans to get budget on-track, etc)

Question 18

Examples may refer to various corrective strategies: eg. debtor management, sourcing from alternative/cheaper suppliers, refine costing tools, management of fixed/variable expenditure, inventory management, asset purchase vs. lease, review of operating procedures, yield management, sales performance etc

RECORD OF CONVERSATIONRTD4811A – Provide information on environmental issues and policies


Question 19: Discuss the process when you have answered a request for information relating to an environmental issue or policy.



Question 20: Provide an example of how you have received an enquiry for information and the steps taken to complete the process of finalising the enquiry.







Question 19 A Conflict resolutionB Policy/procedure for

providing information on environmental issues and policies

C Privacy/Confidentiality legislation/laws

D Environmental related Acts

E Example of information supplied on request

F General environmental terminology

G Research skillsH Communication skills

Use appropriate channels to request information

Key personnel are notified of request

Appropriate personnel are forwarded information regarding the requests

Information is located and accessed

Any problems with obtaining or issuing the information is addressed with appropriate staff

Information is copied and assessed to be valid and reliable

Clarification is sought if required

Preparation of report/correspondence is completed according to policies

Question 20

Example is clear and concise

Objective of enquiry is obtained

Information is located and confirmed with appropriate personnel

Assistance is sought if required

Client in contacted regarding information

Information is presented in a format that is in line with applicable policy

Client is followed up regarding satisfaction of information required



RECORD OF CONVERSATIONRTE4901A – Administer finance, insurance and legal requirements


Question 21: Discuss how you have obtained finance to purchase various assets and the documents related to this.

Question 22: Explain loan/finance and repayment structures.

Question 23: Describe the various insurances required for a rural enterprises and how these are obtained.

Question 24: Provide information of legislation/legal documents that has been applicable to your enterprise.









Question 21 A Duty of Care (Law of Torts)

B Consumer LegislationC Business registration,

incorporation, Family Trust Deed and wills

D Legislation and legal requirements

E Insurance requirementsF Loan/lease agreementsG Information technologyH Communication skillsI Confidentiality

Evaluated the different lending institutes and their finance packages

Identified the most appropriate finance offer

Organised a loan/lease application to obtain funding

Compiled documentation to support application such as cash flow and asset and liabilities statements, letters of reference, income statements, etc.

Organised relevant security on the asset

Organised delivery of the asset

Signed relevant documentation for purchase and also lending institute

Question 22

Interest only loans

Principle and interest loans

Deferred payments

Repayments – weekly, fortnightly, monthly, quarterly, half yearly or yearly.

Variable interest

Fixed interest

Balloon payments/residual payments

Ownership related to finance leasing/operating lease

Security

Question 23

Public liability

Crop/stock insurance









Property/vehicle/machinery insurance

Cover note on insured item

Natural diaster insurance

Obtain from finance company, insurance company

Use of broker for best value – commission base

Workers’ compensation

Personal accident and sickness

Question 24

OHS legislation

Legislation related to the sale of agricultural products eg, cattle, crops, etc

Environmental legislation

Awards and enterprise agreements eg, shearers award

Equal opportunity and antidiscrimination legislation

Certificate of Registration of Business

Confidentiality e.g. IT systems, secure filing

Wills

Family Trust Deeds



RECORD OF CONVERSATIONRTE4902A – Support and review business structures and relationships


Question 25: Explain how you identified and successfully set up the most appropriate business structure for your rural enterprise when considering legal and taxation ramifications.

Question 26: Discuss how the people involved in the business structure worked cohesively.

Question 27: Discuss how you have managed stress in your enterprise and how rural networks have played a role in this.







Question 25









A Communication skillsB Australian Business

Registration requirements C Taxation requirements

Tax File Number, GST, PAYG, withholding arrangements

D Succession and estate planning

E OHS and environmental Legislation

F Anti Discrimination Legislation

G Company policy and procedure

H Research skills

Registration of Business - Sole trader, Partnership, Family Trust and Company

Australian Business Numbers, Tax File Number, GST Registration, PAYG, etc

Taxation pay rate eg, company 30%

Distributed income to various family members

Identified increased taxation and legal requirements with a company

Company removes liability from the partners

Structure setup due to the ability to borrow funds and the structure that the assets are held

Question 26

Every person has their role in the business eg, cash book recording, operating the property, cropping responsibility, etc.

Job descriptions

High level of communication between all parties

Communication via technology, verbally, written,

Succession planning has been conducted and appropriate legal documents are in place

Hierarchy system

Business is conducted according to the goals and objectives that were set by the key stakeholders

Diarised entries of work conducted

Administrative policies

Question 27

Identified potential stressful times eg, harvest, mustering









and have a plan in place to counteract problems that arise

Stress management strategies have been implemented eg, designated holiday periods

Use support groups to keep up to date with current industry trends

Use support groups to surround the business with similar people in similar situations

National Farmers Federation, Agforce, Rural Women Networks, Commodity Councils, etc.

Yearly calendar

RECORD OF CONVERSATIONRTE4915A – Implement and monitor quality assurance procedures


Question 28: Discuss the role of quality assurance programs relevant to your enterprises Question 29: Explain how you have implemented and maintained a quality assurance program







Question 28









A Quality Assurance procedures/systems

B Consumer and other relevant Legislation

C Risk management including HACCP

D Audit requirementsE Communication skills

Quality Assurance demonstrates the conduct of ‘best practice’ procedures in the relevant enterprises

Cattle Care, Flock Care, ISO, HACCP, etc

Procedures are in place to ensure traceability

Levi availability

More support from industry groups

Increase saleability of product

Opportunities for more markets eg, export

Independent audit process to ensure processes are in place and followed

Policies and procedures are in place and available to all staff to ensure the quality assurance process is followed

Question 29

Written relevant policy and procedures which relate to obtaining quality assurance

Staff were trained in procedures related to quality assurance

Relevant legislation was sourced and implemented

Contractors were bought in to train/demonstrate if required

Job descriptions included responsibilities related to quality assurance program

Processes were monitored for effectiveness

Internal and external audits were conducted and evaluated

Critical control points are identified and a risk/hazard analysis was conducted to ensure the standard of quality



RECORD OF CONVERSATIONBSBADM405A Organise meetings


Question 30: Discuss a meeting you have organised in your workplace. How did you prepare for the meeting to ensure a successful outcome?Question 31: In producing minutes of a meeting for despatch to participants, what criteria have you included in the minutes?







Question 30









A Legislation including OHS, environmental, EEO, Industrial Relations, Anti Discrimination, Company Law

B Industry Codes of practice

C Awards/ enterprise agreements

D Requirements of public meetings

E Enterprise policies and procedures

F Communication and literacy skills

G Research skills

Identifies meeting type – face-to-face, tele/video conference, annual general meeting, board/staff meeting

Determines purpose and requirements of meeting

Identifies meeting procedures and protocols

Identifies participants and their specific requirements

Organises equipment and facilities

Organises venue and refreshments

Organises, prepares and disseminates documents including agenda and minutes from previous meeting

Confirms all meeting arrangements and details and if any changes, make necessary amendments

Question 31

Participants present/absent/apologies

Meeting details – title, date, time, location

Points discussed

Suggestions made

Issues raised

Decisions taken

Action items and formal motions

Future actions

Distributes minutes of meeting

Arrangements for next meeting



RECORD OF CONVERSATIONBSBADM407A Administer projects


Question 32: Discuss an example of a project you have managed and how you formulated your project plan.Question 33: In administering a project plan, how have you managed the risks?Question 34: What information have you collected at the final review of a project and how was it used to plan for future projects?







Question 32









A Legislation

B Data management

C Australian Standards

D Time constraints

E Information technology

F Enterprise policies and procedures

Established project scope, parameters and constraints

Defines and analyses project stakeholders

Identifies reporting relationships

Identifies relationships to other projects in the organisation

Identifies required resources (including human resources)

Sources organisation project tools

Seeks input from other functional areas

Gains approval for project plan

Develops budget and associated financial reporting system

Question 33

Ensures project personnel are clear about roles and responsibilities

Implements training as required

Provides support as required

Seeks specialist input

Maintains records for progress reports

Communicates frequently with stakeholders

Identifies and evaluates risk to establish treatment

Monitor and review projects systems

Question 34

Contract documents

Forms, logs, checklists completed by personnel

Progress reports









Performance criteria on contractors

Process information

Documented problems

Prepares project completion report including future recommendations

Reviews information against original plan and updates plan for future use

Advises of problems faced and resolutions

Reviews processes for more effective implementation

Determines suitability of contractors for future projects

Documents lessons learned

RECORD OF CONVERSATIONBSBEBUS405A Conduct online financial transactions


Question 35: What are the main considerations when choosing a financial institution to do business with?

Question 36: What are the key aspects to managing your accounts and paying your debts on line?









Question 35A Legislation

B Codes and national standards

C Industry codes of practice

D Company policy and procedure

E Copyright laws

FOECD International Guidelines for Consumer Protection in E-Commerce

G Award and enterprise agreements

Fees and charges, value for the dollar

Security of online access e.g. firewall protection, level of encryption, limit of liability

Authentication arrangements e.g. PIN number, user name and password

Regulatory requirements

Range of services including online services

Establishment guarantees

Company needs

Privacy, confidentiality

Question 36

Getting access details from the financial institution

Ensuring up to date security

Checking account balances and transaction history against company records

Complete transactions within policy and procedure

Investigating irregularities and dealing with them



RECORD OF CONVERSATIONBSBHR402A Recruit and select personnel


Question 37: How do you establish and maintain personnel needs in relation to an event?

Question 38: What are important considerations when developing job specifications?

Question 39: Describe the process you follow to recruit staff, including assessing and selecting applicants.







Question 37









A Human resource management B Effective communication and literacyC Standard operating procedures

D Company policy and procedure

E OHS and environmental Legislation

F EEO, Industrial Relations and anti Discrimination Legislation

G Industry Codes of Practice

H Government subsidies/support functions for traineeships

I Information Technology

J Social and cultural diversity

Prepares duty statements and position descriptions for work on the event

Follows organisational policies regarding staffing

Identifies and documents required competencies and behaviours

Consults others

Prepares estimate of staffing numbers required in each category

Documents evidence of staffing needs

Question 38

Project/program goals

Team goals

Specifications include all relevant information: job title and purpose of position skills and knowledge necessary competencies required by staff qualifications person specifications

Input from other staff, managers and stakeholders is sought in preparing specification

Clearly describes duties in relation to the role and organisation

Job specification is confirmed with appropriate personnel

Question 39

Prepares selection strategy and assessment criteria

Advertises position/s through appropriate media – electronic and print









Shortlists candidates from applications

Interviews short listed candidates

Conducts practical assessment where appropriate

Consults relevant person/people when unsure of candidate responses

Ensures the process is fair and equitable

Gains feedback form all involved and forwards to manager

Assesses candidate against criteria

Prepares selection report

Organises starting date and induction processes

Formalises selection and prepare necessary documentation

Informs candidates promptly

RECORD OF CONVERSATIONBSBSBM402A Undertake financial planning


Question 40: In preparing a financial plan, what factors did you consider that could potentially have impacted on the business finances?

Question 41: Explain how have you identified financial requirements of the business and acquired finance in line with you financial plan.









Question 40A Enterprise policies and procedures

B Principles of financial planning

C Forecasting techniques

D Principles of statistical analysis and measures of variance

E National, State/Territory and Local Government Legislative requirements including OHS and environmental issues, EEO, Industrial Relations and Anti Discrimination

F Taxation requirements

G Information Technology

H Communication and literacy skills

Working capital available

Current economic climate

Business goals and growth trajectory

Government legislation and regulation

Codes of practice and National standards

Taxation framework and potential changes

Competitors’ actions

Market research

Previous sales figures

Duration of budget cycle (1/5 year budget)

Fixed and variable expenses

Seasonal trends

Prices of goods and services and cost allocation

Timing and timeframes

Staffing and HR issues

Asset requirements/strategies

Identifies capital investment requirements

Price movements

Question 41

New business start up costs non-current assets required working capital needed









total capital required

Existing business check out current business financial standing estimates funds required

Expanding business purpose of expansion funds estimates funds required considers unplanned expansion

Identifies source of finance

Investigates cost of securing finance

Compares finance options

Chooses finance based on funds required

Prepares required documents

Applies for finance

RECORD OF CONVERSATIONBSBSBM403A Promote the business


Question 42: In developing your marketing plan to promote the business, what marketing strategies did you decide were best suited and how did you identify these strategies?



Question 43: Discuss your marketing mix and how you monitor marketing activities to ensure success and identify improvements.







Question 42A National, State/Territory and Local Government Legislative requirements including OHS and environmental issues, EEO, Industrial Relations and Anti Discrimination


C Regulatory requirementsD Marketing concepts and methodsE Enterprise policies and procedures


Product design and packaging

Pricing

Presentation and display of products/services

Promotion and advertising

Distribution

Achieving lower costs of production and distribution than competitors

Pursuing cost leadership and/or product differentiation for a specialist market segment

Creating a very different product line or service so that the business becomes a class leader in the industry

Conducts a SWOT analysis of products and services

Compares prices to others in the industry

Identifies image of services

Evaluates customer base and target markets

Consults with relevant people – partners, financiers, accountant, clients, industry associations

Question 43

Advertise in national, suburban or local newspapers

Develop a web site

Word of mouth, referral and testimonial

Advertise in professional/industry journals

Mail drops









Display posters

Canvassing and telemarketing

Exhibitions

In-store promotions

Sponsorship

Networking and strategic alliances

Monitor

Staff development and appraisal

Monitors implementation of marketing

Monitors budgets

Holds review meetings with staff and stakeholders

Implements incentive programs for staff to be involved in improving marketing

Conducts on-going market research

Seeks customer input – satisfaction surveys, meetings, focus groups Conducts sales to contact ratio and trends analysis

RECORD OF CONVERSATIONBSBSBM405A Monitor and manage business operations


Question 44: What are the main factors addressed in your operations action plan and what areas of the business does it relate to?

Question 45: How are operational strategies implemented in your business?



Question 46: Describe how you monitor and review the business operations to maximise business performance.







Question 44A OHS, EEO and IR Legislation


C Awards and enterprise agreementsD Risk management

E Enterprise policies and procedures


G Waste management

H Social and cultural diversity

OHS issues and risk management

Environmental issues and minimising risk

Business goals and objectives

Optimise business performance through use of technology

Performance measures

Operational targets

Quality assurance issues

Networks supporting operations

Relating to business

Premises, plant and equipment

Methods, technics and technology

Physical and natural resources

Management and administrative systems and procedures

Finances

Question 45

Ensures systems and key performance indicators/targets are implemented

Ensures accessible store and product location

Appropriate business structure

Appropriate plant/equipment/materials are available

Implements business planning and monitors









Uses technology

Operational policy and procedure is in place

Administration systems are in place

Quality Assurance systems and review processes

Uses systems to control stock, expenditure/cost, wastage/shrinkage

Provides procedures to implement OHS practices

Maintains staffing requirements appropriate to operations

Trains staff on products, services and delivery

Uses networks to promote the business

Provides specifications on product quality and ordering and delivery timesProvides procedures for customer service

Implements marketing strategies

Question 46

Holds regular meetings with relevant staff and stakeholders

Seeks customer input – Satisfaction surveys, meetings focus groups

Reviews systems and structures

Investigates and analyses operating problems

Implements change to address problemsReviews and maintains policies and procedures

Reviews and adjusts planning to maintain business viability

Maintains records of operations for future planning –









performance, problems, changes Conducts ongoing research and review

RECORD OF CONVERSATIONBSBSBM407A Manage small team


Question 47: What factors have you considered when planning to recruit staff?

Question 48: Describe a time you employed a new staff member and the induction and training process you undertook.



Question 49: Explain how you have managed staffing to ensure consistent business operations.

Question 50: Outline how you have managed your team to maximise performance outcomes. How have you handled poor performance?







Question 47A Legislation EEO, OHS, IR, Anti Discrimination

B Company policy and procedure

C Awards and Enterprise agreements

D Industry Codes of Practice

E Social and cultural diversity

F Disciplinary and grievance procedures

G Taxation /superannuation

Number of staff required to meet company and team goals

Job descriptions and performance expectations

Existing skills in the business

Skills gaps to cover all business functions

Policies and procedures in relation to staffing – recruitment, performance measures, induction, training

Systems and processes for staff to follow

Recruitment costs

Job advertisement

Recruitment process

Question 48

Provides job description and explains responsibilities

Provides tour of business and introduces employee (if applicable)

Demonstrates use of equipment and technology

Discusses business policies and procedures

Coaches on job specific tasks

Develops a HR file to maintain employee records

Records payroll details

Question 49

Reviews skill levels against performance measures









Notes and monitors staffing requirements

Adjusts staffing to balance between operational and support personnel

Monitors and review staff allocation

Provides opportunity for staff to discuss work related issues

Develops contingency plan for unexpected or extreme situations

Takes corrective action as identified

Question 50

Develops positive and constructive relationships within the team

Consults with team members to review and update objectives

Identifies team strengths and weaknesses against current and expected outcomes

Allocates time for team members to discuss operations

Brainstorms with team to make improvements

Seeks feedback from team members for continuous improvement

Encourages team members to monitor own performance

Encourages team members to identify and suggest own development opportunities

Poor performance

Allocates time to discuss performance issues

Outlines employee rights and obligations

Counsels employee in a positive and constructive









manner

Discusses options for improvement

Sets future review date

Takes records and files in HR file

RECORD OF CONVERSATIONLGACOM401A – Administer contracts


Question 51: Discuss the administration of contracts ie, obtaining, conducting and finalisation

Question 52: Give an example of a contract that you have been involved in and the process from commencement to completion?









Question 51A OHS policy and procedureB Relevant legislation,

regulations and council policies

C Contract lawD Complaint/grievance

proceduresE Communication skillsF WorkcoverG Audit proceduresH Insurance requirementsI Company policy and

procedure

Obtaining the contract should include:

Reviewing relevant legislation

Review contract requirements

Assessed skills available to administrator the contract

Key stakeholders agreed to obtain and administer the contract

Time lines were reviewed

The contract is within the relevant scope of the business

Contracts costs are identified

Relevant paperwork has been submitted to obtain the contract – ‘tender’

Negotiation has taken place and is agreed to by all parties

Legal advice is sought at any time required

Conducting the contract should include:

Appropriate personnel have been sourced and available to participate in the contract

All parties have been made aware of the contract requirements

Time lines have been identified and check points in place

Regular meetings are in place to ensure the contact is to be completed to the standard required and within the time frame set

Records kept of progress eg, photographs, data, progress reports, minutes of meetings, etc

Checks are in place to ensure all relevant legislation or









company policies are being followed and the service meets contract requirements

Costs are monitored to ensure that the contract is remaining within budget

Any problems are investigated and addressed promptly within complaints/dispute policy and procedure

Legal advise is sought at any time required

Documents are sent to relevant personnel for inspection

Finalisation of the contract should include:

Document has been signed off by all relevant personnel

Finalisation of contract requirements is conducted eg, final report submitted

Payment structures are in place according to the contract eg, lump sum or progressive payments

Legal advise is sought at any time requiredContract is finalised by key personnel and contractors

Contract performance is evaluated

Question 52

Example is relevant to the rural industry

Tender process was conducted professionally (including key personnel consultation, evaluation of contract requirements, etc)

Order from commencement to completion is in an appropriate sequence

Key personnel have been consulted continuously

Contract was finalised to the contractors satisfaction

Contract was maintained within budget









Relevant legislation and policy was adhered too

Standard of work and contract requirements were monitored

Questioning/seeking assistance occurred when required

RECORD OF CONVERSATIONRTC4905A – Cost a project


Question 53: Explain how you have approached costing a new project. What factors did you consider and research as part of the costing phase?

Question 54: How did you calculate the actual cost estimate to ensure the most cost effective outcomes?

Question 55: Describe how you presented the information to stakeholders or financiers? (What did you include in your written proposal, how did you sell the benefits?









Question 53A Company policy and

procedureB Communication and literacy skillsC Relevant Legislation and industry guidelinesD Awards and enterprise agreementsE Research skills

Considers project objectives

Identifies major cost components (cost or regulatory drivers) in the project

Identifies “deliverables”, assumptions, constraints or special conditions relating to the project

Examines cost components – fixed and variable such as power/energy, materials, plant & equipment, production time, salary, wages, office expenses, overheads

Recognises impact of current or alternative action costs

Identifies outsourcing options

Identifies constraints to cost efficiency and overall cost of production/process – overall costs may include negative and positive financial implications, negative long term issues such drought, environmental and regulatory issues

Considers additional costs, pricing in risks, potential cost overruns, contingencies, GST impacts

Considers financing options (interest, cost of debt, etc)

Question 54

Considers appropriate costing methodologies

Calculate capital allocations and operating allocations

Estimates costs for line items (component costs)

Works up costing sheets to support major cost items eg labour, depreciation schedules for fixed assets, interest schedules, income tax and GST schedules

Aggregates and groups costings per area (labour, administration, materials, etc)

Uses appropriate software to assist and record









Validates estimates

Checks that the costing came within the budgeted figure

Question 55

Report may include: description of the scope of work (including any

constraints or special conditions, and regulatory drivers)

methodology behind cost estimation basis of any operating costs with associated backup

documents basis of escalations, contingencies and how they

were calculated schedules of resources funding profile for current and future year of the

project cycle recommendations for cost reduction and their impact finance options

Selling the benefits: presents proposal talks up the benefits offers alternative options overcomes objections or questions summarises options



RECORD OF CONVERSATIONRTC4908A – Supervise work routines and staff performance


Question 56: Discuss your obligations as a work supervisor to your staff.

Question 57: As a supervisor explain how you have ensured harmony among your staff, give an example.







Question 56A Legislation – OHS,

Environmental, EEO Confidentiality/Privacy

Make sure roles and responsibilities of staff are clearly defined

The positions/tasks as allocated and matched with the









most suitable skilled staff member B Risk managementC Conflict resolutionD Communication skillsE Human resource methods

and proceduresF Company policy and

procedure

Staff are aware of relevant legislation and copies are made available

Targets/goals are set as a team

Targets/goals are set individually

Training opportunities are made available – coaching, mentoring, workshops, informal learning, demonstration, etc

Staff are reviewed for performance and grievances

Staff are made aware of the appropriate supervisory/reporting channels

Any conflict is managed efficiently and effectively

Feedback is clear, concise and constructive

Procedures and policies are made available to all staff

Staff are supplied with position descriptions outlining their role and responsibilities

Question 57

Problems are addressed and resolved as they arise

Issues are addressed at each level i.e., if the staff supervisor can not resolve the issue then the issue is referred to the next level supervisor

Clear and open communication between all staff

Conflict management strategies are in place

Problems are recognised and addressed immediately by supervisory staff

Feedback is clear in all situations



RECORD OF CONVERSATIONRTE4812A – Co-ordinate customer service and networking activities


Question 58: Explain how you and your staff have ensured quality service to your customers.

Question 59: Discuss how you ensure customer needs are addressed.







Question 58A Complaints proceduresB Customer service

procedures

Staff are trained and required to implement the Customer Service policies and procedures

Know clients individually and their individual needs









C Relevant Legislation, OHS, Privacy, EEO, Discrimination, Harassment and bullying

D Consumer lawE Environmental lawF Industry Codes of ConductG Communication and literacy skills

Customer feedback is sought and reviewed

Peer/supervisor evaluation is required on all staff to improve service rather than criticism

Complaints are dealt with promptly and changes occur in the customer service standard if required

Open communication between all staff

Staff are encouraged to work as a team rather than for individual reward

Staff are encouraged to set their own level of customer service and incorporate their individual personality traits

Staff are made aware of all relevant legislation

Privacy of the clients is ensured and understood by all staff

Question 59

Communication is open between staff and clients

Recommendations from the clients are addressed and procedural changes are implemented if required

Complaints are dealt with immediately and referred to the appropriate channels if required

Formation of networks within the industry to ensure continuation of new/existing customer base

Promotion

Records are kept and reviewed

Reviewing strategies of the competitors



RECORD OF CONVERSATIONRTE4914A Particpate in an e-business supply chain


Question 60: How have you put systems and procedures in place for your organisations e-business?

Question 61: What are the main important aspects of implementing, monitoring and reviewing the organisations e-business procedures and systems?







Question 60A Risk management

B Legal and ethical requirements

Collecting information about supply chain requirements

Consulting appropriate people (team and network) about meeting the company goals through e-business









C Protocols for electronic data interchange

D E-business legal and security protocols

E E-business terminology

F Company policy and procedure

G

Ensuring appropriate equipment and technology is in place

Establish appropriate arrangements with banking institution

Developing policy and procedure around e-business supply chain

Developing systems to ensure business operations meet the requirements

Question 61

Ensure the team has all information and training to implement the process

Ensure e-business security is up to date, including user name and password

Purchasing and selling is in line with policy, procedure and timelines

Information is disseminated appropriately

Ensure ethical standards to maintain a trusting relationship with clients

Integrate e-business into all aspects of the business

Solicit feedback from clients and team of effectiveness of processes/systems

Promote team inclusion in the review process

Keep detailed information and write reports

Review the technology used regularly

Continue to plan and improve the supply chain based on information received from reports, team and customers



RECORD OF CONVERSATIONRTE4916A Prepare shearing team wages


Question 62: What records do you keep for staff wages?

Question 63: When paying staff what do you consider in calculating wages?







Question 62A Industry award

B Pastoral Industry Superannuation Act

C State Workcover Act

Employments agreements/contracts

Time sheets totals

Rosters

Tax forms









D Federal Pastoral Award

E Wool Classers Award 1994

F Confidentiality/Privacy Legislation

G Taxation requirements

H Superannuation requirements

I GST and PAYG requirements

J Communication skills

K Company policy and procedure

Superannuation details

Tax file numbers

Sick and injury information

HR files

Question 63

Relevant award

Employment contracts

Gross earnings

Taxation deductions

Group certificates

Paying ATO

Superannuation

Pay staff via relevant means e.g. cheque, electronic transfer, cash, deposit into bank account

Cash advances when required

Record keeping e.g. Work records, account books, group certificates, superannuation, tax etc.



RECORD OF CONVERSATIONRTE5916A - Prepare and monitor budgets and financial reports


Question 64: Discuss the methodology behind budget preparation.

Question 65: Explain how you have implemented a budget and analysed the accuracy.

Question 66: Describe the financial reports you have prepared and how these were distributed to the key stakeholders.








procedureB Information technologyC Taxation and Audit

Gather information on past receipts and payments

Gather information on current prices and trends make future financial projections

Compile a production plan to assist in budget prediction









requirementsD Relevant legislationE Quality assurance

processesF Communication and

literacy skills

Analyse variances between previous budgets and ‘actual’ figures

Ensure the working documents and the budget are aligned eg, gross margins, livestock schedules, rotational plans, etc

Question 65

Monitor receipts and payments against the original budget

Identify variance between the original budget and the ‘actuals’

Review the effect of the variances on cash flow and profit

Review the budget for changes required due to seasonal implications

Budgets are re-negotiated to ensure enterprise performance

Review related documents in conjunction with the working budget eg, gross margins, livestock schedules, rotational plans, etc

Question 66

Reports were prepared using computerised financial packages or paper based

Cash receipts and payments for the financial period were compared to the budget and analysed

Financial reports were written in conjunction with non-financial objectives to assess the businesses overall performance eg, Environmental OHS Quality assurance









Market share

Profit/Loss was calculated as a ‘whole’ business and also as individual enterprises

Reports are distributed to key stakeholders through meetings, electronic communication, individual meetings, etc

Documentation was forwarded to the key stakeholders in a timely and efficient manner

RECORD OF CONVERSATIONRTE5921A – Market products and services


Question 67: Discuss strategies used to assess the viability of entering into a ‘new market’.

Question 68: Explain the benefits of having a written marketing plan and discuss what is in this plan.

Question 69: How have you evaluated your marketing performance in the past?







Question 67A Marketing strategies and

techniquesResearch the ‘new market’ in terms of past, current and future trends









B Relevant legislation, OHS, Copyright Act, Consumer protection, freedom of information, EEO, Trade Practices Act, Telecommunications Act

C Industry Codes of PracticeD Communication and

literacy skillsE Risk managementF Enterprise requirements

such as MSDS, Total Quality Management standards, Manufacturers specifications

G Company policy and procedure

H Market changes/trends

Review the financial viability of the ‘market’ in the past

Make a prediction of the financial viability of the future

Seek out information on other markets or issues that may effect price changes and/or supply and demandenvironmental issuesdisease/quarantinecurrency fluctuationssimilar or supporting markets

Legal requirements

Entry and exit plan is developed

Risk analysis

Question 68

Gives direction – business objectives/goals are identified

Compilation of all information gathered which provides an informed plan

Marketing strategies are thought out and reviewed

Strengths, weaknesses, opportunities and threats are identified

Contingency plans are in place

Key personnel are identified and their responsibility addressed

‘New Market’ information is available for reference

Opportunities to value-add are identified – allowing for future growth

Marketing schedule

Measurable targets are developed









Distribution channels are identified

Budgets

Flexibility to change marketing direction

Question 69

Gross margins (Income-expense)/financial analysis

Feedback from clients

Inventory turn-over has increased

Client growth is achieved

Goals/objectives are achieved

Weakness and threats are identified and counteracted if possible

Continual analysis of the markets

Third party evaluation on growth of the business eg, financial advisor

Review of Marketing Plan

RECORD OF CONVERSATIONTDTR298B – Source goods /services and evaluate contractors


Question 70: Discuss the requirements for selecting a goods/services provider and/or contractor.

Question 71: Explain how you have evaluated the performance of your goods/services provider and/or contractor in the past.







Question 70









A Relevant legislation, OHS, Industrial Relations, EEO, confidentiality/Privacy

B Contract lawC Environmental regulationsD Company policy and

procedure E Industry Codes of PracticeF Australian standards and

certification requirementsG Licence, patent or

copyright arrangementsH Grievance/dispute

resolutionI Risk management

Interpret the specifications of the contract and decide on the type of goods/services provider or contractor required

Create a shortlist of potential providers/contractors

Contact these potential providers/contractors and relay specifications of the contract

Obtain a quote/agreement from the provider/contract

Make an evaluation of the providers/contractors (using a selection criteria) and negotiate a contract

Check the providers/contractors referees for a high level of performance

Ensure all documents are legally binding

Ensure the providers/contractors abide by and are aware of relevant legislation

Ensure the provider/contractor can be contracted on repeat jobs

Evaluate the performance of the provider/contractor

Question 71

The outcomes of the contract were met

Feedback was received from staff/clients

A high level of performance occurred

Financial analysis of the contract was conducted and interpreted

Clear and open lines of communication

Evaluation from the different levels within the supply chain were conducted and changes implemented if required



RECORD OF CONVERSATIONWRR14B – Buy merchandise


Question 72: Explain how you have decided on a new product?

Question 73: Discuss how you have launched a new product – explain the steps taken.

Question 74: After the product has been launched, discuss how you have evaluated the products success.







Question 72









A Store merchandising and marketing policy

B Relevant legislation and statutory requirements

C Industry Codes of PracticeD Evidence of a marketing

planE Contract (optional)F Evidence of staff training

(optional)G GSTH Communication and

negotiation skillsI Literacy skills

Evaluate the market and assess the needs: customer consultation market trends industry needs value-adding opportunities

Identify the required product

Analyse opportunities for sales: market research networking use current customer base

Evaluate competitors

Marketing Plan to launch the new product

Set goals financial human resources turn-over potential client base

Monitor product range and sales

Consider overall business goals

Question 73

Decided on the new product within budget and pricing policies

Involved staff in innovative brainstorming around new products

Identified suppliers and negotiated contract legally binding ensure delivery is timely









abides by relevant legislation high standard of operation consistently good reputation Agreed pricing and payment arrangements

Identified a strategy for the launch of the product promotional material – space allocation,

brand/product mix specials for purchasing quantities offer in line with other products information evenings Market factors Merchandising plan

Monitor competition

Accurate record keeping

Maintain stock levels

Staff training conducted around new products

Question 74

Stay abreast of new product ranges and suppliers to allow effective product mix

Obtain feedback from customers and staff

Quality assurance, legal requirements and relevant legislation was adhered too.

Faulty stock returned and records kept

Discontinue lines as appropriate

Staff have thorough knowledge of the product

Goals/objectives were met



RECORD OF CONVERSATIONWRR01B – Manage merchandise and store presentation


Question 75: Discuss the various areas that you have considered when managing a merchandise store to ensure its success.

Question 76: When organising a store campaign or store presentation, explain the factors associated with its success.








procedureStaff

Rostering of staff









B Taxation requirements e.g. GST

C Relevant legislation and regulations, including Trade Practices and Fair Trading Acts, consumer law, OHS

D Industry Codes of PracticeE Risk managementF Project managementG Communication and

literacy skills

Internal and external staff training relating to: policies and procedures relevant legislation product information

Ensure staff are aware of housekeeping policies and abide by these

Staff performance is monitored – internally and externally

Physical aspects of the business

Adequate space

Lighting

Location

Layout of the internal store and products

Areas for visual displays

Clients

Feedback on service and products

Parking

Delivery facilities

Various payment options

Stock

Negotiate contracts for suppliers/delivers

Realistic mark-ups on products that ensure a profit

Manage promotions

Pricing trends is monitored on competitors

Question 76

Ensure a promotional plan is in place









Ensure all staff are aware of policies and procedures

Interact with suppliers to ensure success – suppliers may be able to give input on successful sales tactics

Accurately report promotional activities eg, sales, returns

Client feedback

RECORD OF CONVERSATIONWRR04B – Control store loss/security


Question 77: Discuss how you have implemented a store/ stock security policy.







Question 77









A Company policy and procedure

B Risk managementC Relevant legislation and

statutory requirements including Common law, state laws relating to property offences, OHS

D Industry Codes of PracticeE Communication and

negotiation skills

Staff training on security

Store/stock security policy and procedures are in place and monitored

Awareness of relevant legislation

Contingency plans are in place eg, in the event of a robbery

Check list to ensure security procedures are followed taking/putting cash in the cash register identification required for clients using cheques or

credit cards procedures for obtaining credit procedures for stocktaking

Consultation between all staff to ensure the most effective policies and procedures are in place

RECORD OF CONVERSATIONWRR05B – Control inventory


Question 78: What factors ensure that a report pertaining to inventory control is accurate?









Question 78:A Company policy and

procedure B Relevant Legislation

including, OHSC Industry Codes of PracticeD Communication skillsE Numeracy and literacy

skills

Ensure every item that is moved in and out of the warehouse is recorded

receipted dispatch goods received dockets delivery dockets

Ensure policy and procedures relating to stock movement and control are in place

Staff training has taken place to ensure understanding of stock movement and control

Stock has allocated storage areas

Budgets are maintained in relation to sales, losses, purchases, etc

Stocktaking procedures are in place

Stock reports are completed and distributed in a timely and efficient manner

Efficient transport methods are in place



SECTION D

Practical Tasks and Observation Recording

SheetsYou use this section to assist you in determining a candidate’s competency in those areas where they have not yet successfully demonstrated their skills, knowledge and prior experience. Therefore, candidates are not required to complete all tasks. You select tasks after considering available evidence collected through previous phases and according to context and needs of each candidate.



PRACTICAL TASKS

Candidates are not required to complete all tasks. The Assessor is to select tasks after considering available evidence collected through previous phases and according to the context and needs of each candidate.

Unit of Competency

Practical Task

BSBCMN405A

Analyse and present research information

BSBADM402A

Produce complex business documents

BSBFLM406A

Implement workplace information system

RTD4811A

Provide information on environmental issues and policies

1. This task requires you to identify objectives of the research based on the organisations requirements and/or requested information and plan your research.

Conduct research using valid, reliable and relevant strategies and collect, assess and organise information/data on:

The organisations information system and;

Environmental issues and policy.

Create two detailed reports on the findings with recommendations for improvements, print and present it to the appropriate person/people for feedback. Make appropriate amendments, file the document electronically and disseminate to relevant team members/stakeholders.

RTC4701A

Implement and monitor the enterprise OHS program

BSBADM405A

Organise meetings

2. This task comes in two phases.

a. Hold a team meeting where OH&S hazards/risks and codes of practice are discussed and brainstorm control measures and explain OH&S reporting requirements of the organisation.

b. Complete a safety audit of the organisation and report verbally to your assessor/supervisor your findings around:

Induction processes Work place hazards Risk management and control measures Emergency procedures Reporting procedures Training needs Record keeping



Unit of Competency

Practical Task

RTC4911A

Operate within a budget framework

RTE5916A

Prepare and monitor budgets and financial reports

3. Scenario:

Using the budgets found in Section ‘E’ of this kit, you are required to review the figures for a cattle property in North Queensland. You have been given ‘actual’ figures from the previous financial year (Year 1). You have also received the projected budget and actual figures for the current year (Year 2).

a. Make a comparison between the actual figures (Year 1) to the actual figures (Year 2). You will need to calculate the variance in dollar value and percentage.

b. Make a comparison between the projected budget figures (Year 2) to the actual figures (Year 2). You will need to calculate the variance in dollar value and percentage.

c. Make suggestions as to why these variances (calculated in B) have occurred.

RTE4915A

Implement and monitor quality assurance procedures

RTE4902A

Support and review business structures and relationships

4. Scenario: You have been asked by your firm to give a presentation on quality assurance, business structures and sustainability informing your staff of the following:

a. The role of quality assurance in the industry (you can decide your industry)b. What features are present in a successful quality assurance program?c. The interrelationship between quality and the application of suitable business

structures.d. How the quality assurance program shall be implemented and the role of key

personnel?e. Maintaining health and safety of employees during the implementation process.f. How the quality assurance program will be maintained?g. How networks assist to support the flow of information and support the business.

BSBHR402ARecruit and select personnelBSBSBM407AManage a small team

5. In a simulated environment interview two people for a job in administration (or other relevant job) at your workplace using appropriate selection plan and criteria based on the position description and team/business objectives. Submit a report of your selection process and successful candidate.

BSBSBM405AMonitor and manage business operations

6. Conduct a review of the business operations and compile a list of recommendations for improving the development, operation and monitoring of processes/procedures to improve the business.

BSBADM407A

Administer projects

RTC4905A

Cost a project

RTC4908A

Supervise work routines and staff performance

7. This is a simulated task using the resources in section ‘E’ of this Assessor kit.

Decide on a new project for your business around customer service, products and networking. Based on your organisations goals and business plans:

a. Outline the aims of the project and develop a project plan (Table 1)b. Identify key personnel and their roles and responsibilities, including supplier

networks (Table 2)c. Complete a risk assessment of the project (Table 3)d. Compile a list of cost estimates/budget (Table 4)e. Develop review and reporting processes

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Unit of Competency

Practical Task

RTE4812A

Co-ordinate customer service and networking activities

8. SCENARIO: You have been promoted to Merchandise Manager of a Rural Store. You feel it is essential to provide your staff with skills on quality service and addressing customer needs. You feel the best way to do this could be to (Choose one):

Create a brochure to hand out to staff members and launch it at a team meeting with a presentation.

Hold a seminar and invite industry representatives to demonstrate their products to your clients to gain feedback

Complete a research project where customer feedback is sought around products and services

RTE5921A

Market products and services

BSBSBM403A

Promote the business

9. Compile a marketing plan for the launch of a product into a new market. It can be as simple as selling cattle to a feedlot. Your marketing plan would ideally include the following:

a. Outline the current marketb. 4 marketing P’s (Price, Product, Place, Promotion)c. Advantages and disadvantages of entering into the new marketd. Effect on your current business (whether positive or negative) in human resources,

financial, stock turnover, legal implications, etc.e. Identified methods for monitoring the success of the marketing plan

NOTE: Can be assessed with task 14.TDTR298B

Source goods/services and evaluate contractors

10. SCENARIO: You are sourcing a new contractor for some work you need completing. You have decided to compile a checklist to use for:

a. Requirements for selecting a goods/services provider and/or contractor (remember to include reference checks, insurance, etc).

b. Evaluation/review processesc. Grievance proceduresd. Finalising contracts/work completed

WRR14B

Buy merchandise

11. SCENARIO: You have decided that you wish to launch a new product (can be any product).a. Decide on a new product you wish to launchb. Discuss how you have come to this decisionc. Compile the steps taken to launch the new productd. Compile a checklist that would evaluate your success

WRR01B

Manage merchandise and store presentation

12. SCENARIO: You are starting a small retail business. Write a strategy for managing the stores layout for new merchandise. Include research and marketing in your strategy and discuss in detail organising a store campaign with specials and store presentation/housekeeping. Finalise your strategy with plans for evaluation of the strategy.

NOTE: Can be assessed with task 11.WRRO4B

Control store loss/security

WRRO5B

Control inventory

13. Write a policy on store/stock security and inventory control and discuss the implementation of the policy.

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OBSERVATION RECORDING SHEETPractical Tasks

CANDIDATE’S NAME: SIGNATURE: DATE:

ASSESSOR’S NAME: SIGNATURE: DATE:

LOCATION:

NB: The skills listed below must be verified by a competent assessor through observed demonstration either in the candidate’s workplace as part of the candidate’s normal work duty OR as part of a practical assessment/demonstration set by the assessor.

Unit and element covered in task

Task No.

Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed

Date assessed

BSBCMN405A1, 2, 3

BSBADM402A2, 3, 4

BSBFLM406A1, 2, 3RTD4811A1, 2, 3, 4, 5, 6

1 Identifies relevant issues to be researchedEstablishes method of collecting informationPrepares a research plan in consultation with work teamCollects information from internal sources and external sources and gains access to these resourcesFinds resolutions to information that is hard to accessImplements research planAssesses information and how it relates to the identified research objectives Considers functions of software in determining format and structure of information Accesses technology to store information and produce the reportOrganises information to suit audience, format and purpose of the reportEnters information on the reportEnsures the report is clear and checked for errors

Legislation Company policies and procedures Workplace documentation Data management Information technology Research methodologiesCommunication skills




Task No.


Date assessed

Reviews information and amends where requiredFiles the document electronically according to organisations proceduresPresents report with recommendations and asks for feedbackCompletes appropriate changes based on feedbackForwards final report to key stakeholdersFormats the reports clearly and to the organizations requirements

RTC4701A1, 2, 3, 5, 6

BSBADM405A1, 2, 3

2 Develops and disseminates meeting agendaEnsures meeting minutes taker is assignedResearches OH&S issues for discussionDevelops handouts for participantsDiscusses with team OH&S hazards, risks, codes of practices and reporting requirementsFacilitates brainstorming around control measuresReports back on agreed goals/objectives/issuesChecks minutes are correct and disseminates them to participantsCompletes a safety audit using information from: Work team/colleagues Reports/records Data/statistics Training needs analysis Codes of practice OH&S/emergency Policy and procedure Risk management plan and control measures OH&S committeesCompiles the information and reports to supervisorMakes recommendations around identified

OH&S legislationOrganisations OH&S policy and procedureDuty of careCodes of practiceEffective work place communicationHierarchy of controlRisk management strategiesConsultative/participative practices




Task No.


Date assessed

hazards/risks/resource issues

RTC4911A1, 2RTE5916A2

3 Comparison calculations are calculated correctlyVariance is calculated in dollar value and percentages (Year 1 and Year 2 figures)Variance is calculated in dollar value and percentages (Year 2 budget and Year 2 actual figures)Suggestions of variance are reasonable for the industryRequests variation on budget based on the organizations needReports findings with recommendations

RTE4915A1, 2, 3, 4RTD4902A1, 2, 3, 4

4 Definition of Quality Assurance and its success in the industryFeatures of a successful Quality Assurance program are outlinedIdentifies market specifications and the business structureAbility to identify critical control pointsIdentifies risks and strategies to minimize riskDevelops processes for control pointsDiscusses process for implementing quality assurance programTalks about who has responsibility for maintaining and reviewing quality assurance system in line with the business structureIdentifies stress levels of the teamDevelops and implements strategies to reduce stressAccesses networks for supportMaintains networks and relationships

Quality Assurance procedures/systemsConsumer LegislationRisk management including HACCPAudit requirementsCommunication skillsAustralian Business Registration requirements Taxation requirements Tax File Number, GST, PAYG, withholding arrangementsSuccession and estate planningOHS and environmental LegislationAnti Discrimination LegislationCompany policy and




Task No.


Date assessed

Provides training Follows the organizations policy and procedure

procedureResearch skills

BSBHR402A1, 2, 3, 4BSBSBM407A1, 2, 4, 5

5 Prepares job descriptions based on business and team plan/consultation processesIdentifies specific skills and abilities required for the roleAdvertises the position Plans for the interview Interviews using planned structureAssesses information from each candidatePrepares a selection reportSubmits the report to the manager for approvalInforms candidate of their success or notKeeps records of interview processPlans for inductionKeeps staff records

Human resource management Effective communication and literacyStandard operating procedures

Company policy and procedure

OHS and environmental Legislation

EEO, Industrial Relations and anti Discrimination Legislation

Industry Codes of Practice

Government subsidies/support functions for traineeships

Information Technology

Social and cultural diversity

BSBSBM405A1, 2, 3, 5

6 Reviews business plans goals and objectivesIdentifies OH&S and environmental issuesReviews Information technology and looks for new technology as requiredReviews Quality Assurance procedures and technical, legal and ethical standards Reviews operational targets in line with the

OHS, EEO and IR Legislation

Industry Codes of practice

Awards and enterprise agreements




Task No.


Date assessed

business planReviews and consult staff around stock control, waste, shrinkage and risk Review customer feedbackIdentifies strategies for promoting innovationReviews job roles and staffing levels and available skillsReviews income and expenditure in terms of product, human resources, time and quality.Reviews customer needsReviews systems and structuresInvestigates issues and problems in services deliveryIdentifies new business opportunitiesMake recommendations for change

Risk management

Enterprise policies and procedures

Communication and literacy skills

Waste management

Social and cultural diversity

RTC4905A1, 2, 3BSBADM407A1, 2, 3RTC4908A1, 2

7 The project is relevant to the industryAims of the project have been discussedThe advantages to the business are reasonable and appropriateCost estimates appear realisticMajority of the costings are presentAmount of funding and timing of money is outlinedEvaluation appears to be industry relevantDocument is in presentation modeObligations of a manager is outlinedIssues that may arise in the workplace are outlined and solutions are offeredIdeas for creating harmony in the workplace

RTE4812A1, 2, 3

8 Identifies customer services standardsEncourages participation from team members




Task No.


Date assessed

Reviews customer feedback/complaintsEnsures all information is currentDevelops consultation process with customers/networks

RTE5921A1, 2, 3WRR14B1BSBSBM403A1, 2, 4

9 Identifies current market requirements Analyses past trends, developments and competitionAnalyses main products and services of the businessDefines and adopts product mixLooks at alternative/mix of marketing strategiesSeeks advice if neededDevelops marketing plan with viable timeframesAnalyses advantages and disadvantages of promotional activitiesIdentifies/organizes distribution channelsEvaluates policy and procedure, marketing performance based on goals and objectives of the plan

TDTR29B1, 2

10 Identifies customer need/demandReviews current/past performance of contractorsResearches new products/services and costsAnalyses contract terms/conditions e.g. delivery schedule, timeframes, returnsResearches insurance arrangementsIdentifies evaluation processesAcknowledges industry references in short listing contractorsKeeps detailed records

WRR14B1, 2, 3, 4, 5, 6, 7,

11 a. Researches current products and servicesDecides on a new product based on policy and




Task No.


Date assessed

8WRR01B1, 2, 3

procedure, customer requirements, market trends and market competition

b. Develops a plan for introducing the new product which includes future directions, promotion and marketing, staffing levels and experience, sales figures and investment levels, store space and product levels, relevant range of product and stakeholder feedback and contribution.Develops merchandising plan for the store which is visually enticingEstablishes professional relationships with new suppliers and maintains professional relationships with current suppliersNegotiates contracts terms and conditions with suppliersReviews quality standards and tracks returns

c. Ensures staff are informed and trained in new product linesAnalyses budgets/targetsProduct range is integrated into the store as per merchandising planConsult staff for the effect and customer feedback on displayEnsures pricing policy is adhered to including specials and promotional stockConducts promotional activities

d. Monitors range for performance and changes made to product range as required Keeps records of success of promotionsDevelops a checklist to assist in product choice and evaluation

WRRO4B 12 Researches current store security and stock control




Task No.


Date assessed

1WRRO5B1, 2

policy and procedureResearches current systems for receiving, dispatching and storing stockIncludes procedures for the safety of all personnel in reasonably predicted circumstances/ emergenciesOutlines opening and closing proceduresIncludes stock control processesOutlines stocktaking and waste Develops strategy to communicate the policy to staffDocuments and reports on store security and stock inventories



SECTION E

Resources for Practical Tasks

You use this section to access any resources required by the candidate to undertake the practical task/s or scenario/s. They are suggested resources only. You may wish to modify or use other resources for the assessment tasks.



Assessment Task 3

Candidate Name: ...................................................................ACTUAL FIGURES for PREVIOUS FINANCIAL YEAR (Year 1)

TOTAL RECEIPTSRECEIPTS JAN FEB MAR APR MAY JUNE TOTAL

Cattle Sales $210,300.00 $ 9,550.00 $165,000.00 $41,400.00 $205,150.00 $540,000.00 $1,171,400.00 Tax $ 8,400.00 $ 8,400.00 Wages $ 2,000.00 $ 2,500.00 $ 6,500.00 $ 11,000.00 Sorghum sales $ 3,555.00 $ 4,665.00 $ 11,250.00 $10,270.00 $ 14,640.00 $ 44,380.00 Machinery Hire $ 2,000.00 $ 2,000.00 Horse Sales $ 500.00 $ 500.00 Personal $ 28.00 $ 28.00 $ 56.00 TOTALS $213,883.00 $24,643.00 $178,750.00 $54,170.00 $219,790.00 $546,500.00 $1,237,736.00

TOTAL PAYMENTSPAYMENTS JAN FEB MAR APR MAY JUN TOTAL

Wages & Tax $ 850.00 $ 2,400.00 $ 2,500.00 $ 6,400.00 $ 600.00 $ 5,000.00 $ 17,750.00 Machinery Repairs $ 1,421.00 $ 1,940.00 $ 1,400.00 $ 450.00 $ 5,211.00 Fuel & Oil $ 430.00 $ 1,658.00 $ 6,000.00 $ 670.00 $ 2,000.00 $ 590.00 $ 11,348.00 Seed $ 800.00 $ 6,800.00 $ 7,600.00 Crop Chemicals $ 345.00 $ 1,122.00 $ 3,400.00 $ 4,867.00 Crop Fertiliser $ 3,335.00 $ 3,335.00 Yards & Fencing $ 2,543.00 $ 1,455.00 $ 3,998.00 Stock Fodder $ 3,200.00 $ 3,200.00 $ 3,200.00 $ 6,400.00 $ 16,000.00 Stock Purchases $120,000.00 $ 2,500.00 $140,000.00 $210,000.00 $ 3,000.00 $ 475,500.00 Office & Bank $ 6.00 $ 77.00 $ 12.00 $ 19.00 $ 1,605.00 $ 161.00 $ 1,880.00 Personal $ 750.00 $ 950.00 $ 1,008.00 $ 2,708.00 Miscellaneous $ 1,066.00 $ 452.00 $ 1,518.00 Stock Chemicals $ 567.00 $ 876.00 $ 1,443.00 Freight $ 300.00 $ 300.00 Asset Purchases $ 18,000.00 $ 18,000.00 Loan to Bank $175,900.00 $152,000.00 $ 327,900.00 TOTALS $130,083.00 $ 9,720.00 $333,271.00 $12,939.00 $235,994.00 $177,351.00 $ 899,358.00



Assessment Task 3

Candidate Name: ...................................................................PROJECTED BUDGET for Year 2TOTAL RECEIPTS

RECEIPTS JAN FEB MAR APR MAY JUNE TOTAL

Cattle Sales $160,000.00 $ 10,000.00 $180,000.00 $100,000.00 $200,000.00 $100,000.00 $ 750,000.00 Tax $ 10,000.00 $ 10,000.00 Wages $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 15,000.00 Sorghum sales $ 5,000.00 $ 5,000.00 $ 10,000.00 $ 10,000.00 $ 15,000.00 $ 10,000.00 $ 55,000.00 Machinery Hire $ 2,000.00 $ 2,000.00 $ 2,000.00 $ 6,000.00 Horse Sales $ 10,000.00 $ 10,000.00 Personal $ 150.00 $ 150.00 $ 150.00 $ 150.00 $ 150.00 $ 150.00 $ 900.00 TOTALS $167,650.00 $ 29,650.00 $192,650.00 $114,650.00 $217,650.00 $124,650.00 $ 846,900.00

TOTAL PAYMENTS

PAYMENTS JAN FEB MAR APR MAY JUN TOTAL

Wages & Tax $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 2,500.00 $ 15,000.00 Machinery Repairs $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 6,000.00 Fuel & Oil $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 1,000.00 $ 6,000.00 Seed $ 2,000.00 $ 4,000.00 $ 6,000.00 Crop Chemicals $ 1,500.00 $ 3,500.00 $ 5,000.00 Crop Fertiliser $ 4,000.00 $ 4,000.00 Yards & Fencing $ 1,500.00 $ 1,500.00 $ 1,500.00 $ 4,500.00 Stock Fodder $ 3,200.00 $ 3,200.00 $ 3,200.00 $ 9,600.00 Stock Purchases $110,000.00 $110,000.00 $110,000.00 $ 330,000.00 Office & Bank $ 200.00 $ 200.00 $ 200.00 $ 200.00 $ 200.00 $ 200.00 $ 1,200.00 Personal $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 1,500.00 Miscellaneous $ 500.00 $ 500.00 $ 500.00 $ 1,500.00 Stock Chemicals $ 10,000.00 $ 500.00 $ 10,500.00 Freight $ 100.00 $ 100.00 $ 100.00 $ 100.00 $ 100.00 $ 100.00 $ 600.00 Asset Purchases $ - Loan to Bank $150,000.00 $ 150,000.00 TOTALS $ 20,250.00 $118,550.00 $ 14,250.00 $115,550.00 $ 10,250.00 $272,550.00 $ 551,400.00



Assessment Task 3

Candidate Name: ..........................................................................ACTUAL FIGURES for Year 2

TOTAL RECEIPTSRECEIPTS JAN FEB MAR APR MAY JUNE TOTAL

Cattle Sales $260,050.00 $ 260,500.00 $ 85,400.00 $240,240.00 $ 89,000.00 $ 935,190.00 Tax $ 16,800.00 $ 16,800.00 Wages $ 2,850.00 $ 2,650.00 $ 2,650.00 $ 2,650.00 $ 2,650.00 $ 13,450.00 Sorghum sales $ 4,750.00 $ 5,500.00 $ 22,000.00 $ 18,500.00 $ 10,050.00 $ 60,800.00 Machinery Hire $ 25,000.00 $ 25,000.00 $ 25,000.00 $ 75,000.00 Horse Sales $ 3,000.00 $ 3,000.00 $ 6,000.00 Personal $ 80.00 $ 600.00 $ 4,000.00 $ 4,680.00 TOTALS $ 29,830.00 $310,200.00 $ 263,750.00 $110,050.00 $268,390.00 $129,700.00 $1,111,920.00

TOTAL PAYMENTSPAYMENTS JAN FEB MAR APR MAY JUN TOTAL

Wages & Tax $ 1,000.00 $ 2,650.00 $ 4,500.00 $ 1,160.00 $ 2,450.00 $ 420.00 $ 12,180.00 Machinery Repairs $ 6,650.00 $ 142.00 $ 6,792.00 Fuel & Oil $ 112.00 $ 9,580.00 $ 520.00 $ 10,212.00 Seed $ 1,800.00 $ 410.00 $ 3,524.00 $ 5,734.00 Crop Chemicals $ 1,600.00 $ 2,850.00 $ 4,450.00 Crop Fertiliser $ 2,587.00 $ 1,250.00 $ 3,837.00 Yards & Fencing $ 854.00 $ 441.00 $ 2,022.00 $ 3,317.00 Stock Fodder $ 6,800.00 $ 2,221.00 $ 22.00 $ 9,043.00 Stock Purchases $ 75,000.00 $221,200.00 $244,000.00 $ 540,200.00 Office & Bank $ 80.00 $ 675.00 $ 27.00 $ 89.00 $ 112.00 $ 147.00 $ 1,130.00 Personal $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 250.00 $ 1,500.00 Miscellaneous $ 452.00 $ 74.00 $ 526.00 Stock Chemicals $ 8,754.00 $ 652.00 $ 9,406.00 Freight $ 85.00 $ 65.00 $ 150.00 Asset Purchases $ 14,987.00 $ 14,987.00 Loan to Bank $152,000.00 $ 152,000.00 TOTALS $ 9,096.00 $ 99,246.00 $ 16,055.00 $242,339.00 $ 8,171.00 $400,557.00 $ 775,464.00



Assessment Task 9

TABLE 1Item Particulars Time Resources PurposeScope

Project title Date – x Rationale

o xo xo x

Complete timeframes X

Complete resource allocation/requirements X

Objectives To _____________: with a 10 percent profit margin which will provide the company with new

___________________ x x

X X

Stage 1 Preparation requirements x x x x x x x x

X X

Stage 2 Monitoring arrangements x x x x x x x x

X X

Stage 3 Implementation x x x x x x x x

X X

Stage 4 Review and reporting methods x x x x x x x x

X X

TABLE 2



Role Responsibilities X X

X X

X X

X X

X X

TABLE 3Identified Risk Risk

levelContingency Plan Responsible

person/people

Review and feedback:

TABLE 4Categories Cost items

Allocated costs X

Capital expenditure X

Direct costs X

Fixed costsX

Indirect costs X

Labour costsX

Materials and supplies costs X



Overhead costs X

Semi-variable costs X

Vendor costs X

OtherX


SECTION F

Third Party VerificationThe preferred approach in gaining third party validation is to take the forms in this section to the candidate’s previous employers or referees to gain confirmation of the candidate’s skills against the required competencies. This would be done during a conversation or interview with these people.

It may be beneficial to make contact with the employers/referees early in the recognition process to make appointments, particularly if you have to travel some distance to visit them. This may be done on the same day as a practical assessment in the workplace if appropriate.

It is recommended that verification be obtained from one or two referees who can confirm the candidate’s industry skills in context over time.



REFEREE TESTIMONIAL

(Date)

To whom it may concern,

RE: skills in/as (insert candidate name) (insert industry/job title)

I certify that the above named person has:

worked at for a period of years

regularly undertaken the following activities within the workplace since commencing employment with this organisation:

Initial those skills/ competencies (below) that the candidate has or can successfully perform in the workplace

Incorporated the company’s OHS policy and procedures into everyday work practice

Projects were implemented, monitored and finalised within a given budget or a reasonable explanation was received if the project was over or under budget

Incorporated the company’s environmental policy and procedures into everyday work practice

Ensured that financial procedures were followed, insurance was obtained where appropriate and that legal requirements of the rural enterprise were adhered too

Successfully developed and implemented a marketing plan

Negotiated contracts that ensured the success of projects

Projects that were undertaken were well thought out and costed

Supported the success of staff members through monitoring, consultation, mentoring, demonstration, etc

Managed all aspects relating to the business and customer relations of a merchandise store

Any company reporting requirements was adhered too

If you would like any further information or would like to discuss any of the above, I can be contacted on

Yours sincerely

SignaturePrint Name and Position



SECTION G

Assessment TablesYou use these tables as a reference tool to see at a glance which units/elements of competency are within the qualification.

Question numbers refer to those found in SECTION C of this kit.

Practical assessment/scenarios numbers refer to those found in SECTION D of this kit.

It is important to note that this section is used for validation purposes only. Any mapping should be done after questions and tasks have been selected.



Elements Performance Criteria Questions Practical Tasks

BSBADM402A Produce complex business documents1. Use safe work practices 1.1 Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user.

1.2 Work organisation meets organisational and statutory requirements for computer operations.1.3 Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and

statutory requirements.

111

2. Analyse document requirements

2.1 Organisational and task requirements are identified prior to document design.2.2 Complex technical functions of the software are evaluated for their usefulness in fulfilling the requirements of the task.2.3 Document requirements are matched with software functions to provide efficient production of documents.

21

1, 2

111

3. Design complex documents 3.1 Document structure and layout are designed to suit the purpose, audience and information requirements of the task. 3.2 Document is designed to enhance readability and appearance and meet organisational and task requirements for style and

layout.3.3 Complex software functions are used to enable efficient manipulation of information and other material and ensure

consistency of design and layout.3.4 Manuals, user documentation and on-line help are used to overcome problems with document design and production.

22

22

1

11

4. Produce documents 4.1 Complex operations used in development of documents achieve required results.4.2 Documents are previewed, adjusted and printed in accordance with organisational and task requirements4.3 Documents are named and stored, in accordance with organisational requirements and the application exited without

information loss/damage.4.4 Documents are prepared within designated timelines and organisational requirements for speed and accuracy.

333

3

11

BSBCMN405A Analyse and present research information1. Gather and organise

information1.1 Information is gathered and organised in a format suitable for analysis, interpretation and dissemination in accordance with

organisational requirements.1.2 Information held by the organisation is accessed and assessed for accuracy and relevance in line with established

organisational requirements.1.3 Methods of collecting information are reliable and make efficient use of resources in accordance with organisational

requirements.1.4 Business technology is used to access, organise and monitor information in accordance with organisational requirements.1.5 Information is updated, modified, maintained and stored in accordance with organisational requirements.

4

4

41, 44, 5

1

1

111

2. Research and analyse information

2.1 Objectives of research are clearly defined and consistent with organisational requirements.2.2 Data used in research is valid and relevant to research purposes.2.3 Research strategies are appropriate to the requirements of the research and make efficient use of available resources.2.4 Methods of data analysis are reliable and suitable to research purposes.2.5 Assumptions used in analysis are clear, justified and consistent with research objectives.2.6 Conclusions are supported by evidence and contribute to the achievement of business objectives.

4, 54, 54, 54, 54, 54, 5

111

3. Present information 3.1 Recommendations and issues are presented in an appropriated format, style and structure using suitable business 4, 5 1




technology. 3.5 Structure and format of reports are clear and conform to organisational requirements.3.6 Research findings are reported and distributed in accordance with organisational requirements.3.7 Feedback and comments on suitability and sufficiency of findings is obtained in accordance with organisational

requirements.

4, 54, 54, 5

111

BSBFLM406A Implement workplace information system1. Identify and source information

needs1.1 The information needs of teams is determined and the sources are identified.1.2 Information held by the organisation is acquired and reviewed to determine suitability and accessibility.1.3 Plans are prepared to obtain information which is not available/accessible within the organisation.1.4 The information needs of teams is determined and the sources are identified.

6666

111

2. Collect, analyse and report information

2.1 Collection of information is timely and relevant to the needs of teams.2.2 Information is in a format suitable for analysis, interpretation and dissemination.2.3 Information is analysed to identify and report relevant trends and developments in terms of the needs for which it was

acquired.

677

111

3. Use management information systems

3.1 Management information systems are used effectively to store and retrieve data for decision making3.2 Technology available in the work area is used to manage information effectively3.3 Recommendations for improving the information system are submitted to designated persons/groups

777

111

4. Prepare business plan/budgets 4.1 Teams are involved in business plans and/or budget preparation in a way which uses their contribution effectively and gains their support for the outcomes.

4.2 Business plans and/or budgets are prepared and presented in accordance with the organisation’s guidelines and requirements.

4.3 Contingency plans are prepared in the event that alternative action is required.

8

87, 8

5. Prepare resource proposals 5.1 Resource planning data is collected in consultation with colleagues, including those who have a specialist role in resource management.

5.2 Estimates of resource needs and use reflects the organisation’s business plans, and customer and supplier requirements.5.3 Proposals to secure resources are supported by clearly presented submissions describing realistic options, benefits, costs

and outcomes.

6, 8

66

BSBSBM406A Manage finances1. Maintain financial records 1.1 Financial information requirements are identified and specialist services obtained, as required, to profitably operate and

extend the business in accordance with the business plan.1.2 Financial information records are identified to meet the needs of the business in accordance with legal requirements.1.3 Relevant accounting procedures maintained according to legal requirements and/or specialist services sought as required.1.4 Administration and financial record keeping procedures are developed and documented in accordance with legal

requirements

9, 11

910

9, 10

2. Implement financial plan 1.1 Financial budgets/projections, including cash flow estimates, are produced as required for each forward period, and 9




distributed to relevant people in accordance with legal requirements.1.2 Business capital is negotiated/ secured/ managed to best enable implementation of the business plan and meet the

requirements of financing bodies.1.3 Taxation records are maintained and reporting requirements complied with.1.4 Strategies to enable adequate financial provision for taxation developed and maintained in accordance with legal

requirements.1.5 Client credit policies including contingencies for debtors in default are developed, monitored and maintained to maximise

cash flow.1.6 Key performance indicators are selected to enable ongoing monitoring of financial performance.1.7 Financial procedures are recorded and communicated to relevant people to facilitate implementation of the business plan.

10

99, 10, 11

101010

3. Monitor financial performance. 3.1 Financial performance targets are regularly monitored and reported and data is gathered to establish the extent to which the financial plan has been met.

3.2 Marketing and operational strategies are monitored for their effects on the financial plan.3.3 Financial ratios are calculated and evaluated according to own/industry benchmarks.3.4 Financial plan is assessed to determine whether variations or alternative plans are indicated and changed as required.3.5 Appropriate action is taken to ensure the achievement of profit and return to enable business operation in accordance with

the business plan and legal requirements.

10, 11

1010

10,1111

RTC4701A Implement and monitor the enterprise OHS Program1. Provide information about

occupational health and safety1.1 Relevant provisions of OHS legislation and Codes of Practice are accurately and clearly explained to the work group.1.2 Information on enterprise OHS policies, procedures and programs is provided in a readily accessible manner, and is

accurately and clearly explained to the work group.1.3 Information about identified hazards and the outcomes of risk assessment and control procedures is regularly provided,

and is accurately and clearly explained to the work group.

1212

12

22

2

2. Facilitate the participation of workers in OHS observance and decision-making

2.1 Enterprise procedures for consultation over OHS issues are implemented and monitored to ensure that all members of the work group have the opportunity to contribute.

2.2 Procedures whereby workers report OHS hazards, risks are assessed and action taken to control risks, are clearly described to the work group.

2.3 Issues raised through consultation are dealt with and resolved promptly, or referred to the appropriate personnel for resolution in accordance with workplace procedures for issue resolution.

2.4 The outcomes of consultation over OHS issues are promptly communicated to the work group.

12

12, 13, 14

1414

2

2

22

3. Implement and monitor enterprise procedures for identifying hazards and assessing and controlling risks

3.1 Existing and potential hazards which are identified are reported so that adequate risk assessment and effective control measures are implemented.

3.2 Work procedures to control OHS risks are implemented by the work group and regular monitoring occurs to ensure ongoing adherence and effectiveness of risk control.

3.3 Inadequacies in existing risk control measures are identified in accordance with the hierarchy of control, and reported to designated personnel/management.

3.4 Inadequacies in allocation of resources to ensure safe work practice are identified and reported to management.3.5 Existing risk control measures are monitored and results reported regularly in accordance with workplace procedures.

13

13

13

14

2

2

2

2




13

4. Implement workplace procedures for dealing with emergencies and hazardous events

4.1 Workplace procedures for dealing with OHS emergencies are implemented where necessary to ensure that prompt and effective control action is taken.

4.2 OHS emergencies are reported in accordance with established enterprise procedures.4.3 Control measures to prevent recurrence and minimise risk of emergencies and hazardous events are implemented based

on the hierarchy of control, or alternatively, referred to designated personnel for implementation.

13

1313, 14

5. Implement and monitor enterprise procedures for providing OHS training

5.1 OHS induction and training needs are identified accurately, specifying the gaps between OHS competencies required and those held by the work group.

5.2 Arrangements are made for meeting identified OHS training needs in both on and off-the-job training programs in consultation with relevant parties.

12, 13

13, 14

2

2

6. Implement and monitor enterprise procedures for maintaining occupational health and safety records

6.1 OHS records for work area are accurately and legibly completed in accordance with workplace requirements for OHS records, and legal requirements for the maintenance of records of occupational hazards, risk control, injury and disease events.

6.2 Aggregate information from OHS records is used to identify hazards and monitor risk control procedures within work area according to enterprise procedures and within scope of responsibilities.

13

13, 14

2

2

RTC4911A Operate within a budget framework 1. Participate in formulation of a

cash flow budget1.1 Budget consultation is followed in line with enterprise policy.1.2 Budget variations are requested to suit enterprise needs.

15, 1815, 16, 17 3

2. Supervise financial transactions 2.1 Expenditure is arranged within budget delegations.2.2 Transactions are recorded to meet taxation and accounting requirements according to enterprise practices.2.3 Actual sales and expenditure are compared to the enterprise budget. Financial reports are checked to ensure operations are

within forecast limits.2.4 Expenditure is adjusted to meet financial targets as required.2.5 Actual and potential variations in budgeted income are reported to the manager according to enterprise requirements.2.6 Recommendations to address budget variations are developed.

1516

16, 17

1816, 1817, 18

3

33

RTD4811A Provide information on environmental issues and policies1. Process a request for

information on environmental issues and policies

1.1 Request is documented using the appropriate recording system.1.2 Approval to access information is sought when necessary.1.3 Appropriate response methods and format are researched and identified.1.4 Request for information is forwarded to another person where appropriate.

191920

19, 20

1

2. Identify information sources 2.1 Relevant sources and locations of information are identified and researched.2.2 Access to identified sources is obtained.

1919

11

3. Organise self or others to extract information on environmental issues and

3.1 Information relevant to the particular request is located and extracted.3.2 Resolutions to problems accessing information are discussed with designated person and implemented where appropriate.

1919

11




policies 3.3 Copy of extracted information is made.19 1

4. Ensure information meets request

4.1 Information is assessed for its validity and reliability.4.2 Where information is unclear or difficult to understand, clarification and assistance is sought.4.3 Where available information is inadequate, additional information is obtained.4.4 Different types of information are combined, where appropriate, to provide a response to a request.

1919, 2019, 2019, 20

111

5. Prepare report/correspondence

5.1 Report/correspondence format, plan and structure are developed.5.2 Report/correspondence is written using clear and concise language.5.3 Spelling, punctuation and grammar is checked and errors are amended.5.4 Report/correspondence is formatted according to enterprise policies and procedures.5.5 Report/correspondence is checked for accuracy and to ensure that its intended meaning is readily understood by recipient.

1919, 2019, 2019, 2019, 20

11111

6. Finalise report/correspondence 6.1 Review and sign off of report/correspondence is arranged with designated person where required.6.2 Record of report/correspondence is made.6.3 Report/correspondence is forwarded to client.

202020

1

RTE4901A Administer finance, insurance and legal requirements1. Administer the legal

requirements of the business1.1 Legislative requirements are identified, monitored and processed to ensure compliance.1.2 Legal documents are identified, maintained and stored in accordance with organisational.1.3 Legislative requirements are reviewed regularly in accordance with organisational requirements

242424

2. Process and maintain the insurance requirements for the business

2.1 Insurance requirements are identified and assessed in consultation with the management team.2.2 Suitable insurers or insurance brokers are identified and quotations obtained.2.3 Adequate insurance policies and cover are acquired in consultation with management team.2.4 Legislative requirements and insurance cover are reviewed regularly in accordance with organisational requirements.2.5 Documentation filed is in accordance with organisational requirements to ensure security and accessibility.

232323

23, 2424

3. Identify sources, types and cost of finance

3.1 Research is conducted on the different types of finance available to primary production-based businesses.3.2 Costs associated with different forms of finance are determined.3.3 Re-payment structures for finance options are assessed in consultation with the management team.

212122

4. Prepare application for finance or investment

4.1 Farm business and financial data are accessed and an application for finance or investment prepared.4.2 Overview of the finance application is checked by the management team and submitted to the relevant body.4.3 Documentation is maintained and stored in accordance with organisational requirements.

212124

RTE4902A Support and review business structures and relationships1. Identify and assist in

establishing/reviewing a rural business structure

1.1 Options for the business structure are identified and legal and taxation ramifications assessed.1.2 Administrative procedures are followed to ensure full compliance with the chosen structure.

2526 4




2. Identify and assist in the review of roles and responsibilities within the business unit

2.1 Business organisational structure is established/reviewed in consultation with members of the business unit.2.2 Roles and responsibilities within the business are clearly communicated to members of the business unit.2.3 Roles and responsibilities of family members are reviewed regularly in accordance with succession and estate planning

requirements.2.4 Wills are prepared, updated and stored in accordance with organisational requirements.

25, 26262624

4

3. Assist in the development and implementation of stress management strategies

3.1 Potential causes of stress within a rural business environment are identified.3.2 Stress management strategies are developed in consultation with family and other employees.3.3 Strategies are implemented to minimise stress within the family and the workplace.3.4 Stress management strategies are reviewed regularly in accordance with organisational requirements.

27272727

444

4. Access rural networks and support groups

4.1 Relevant rural networks and support groups are identified.4.2 Appropriate interpersonal skills are used to facilitate and promote positive relations.4.3 Relationships are developed and maintained to promote the rural business in accordance with organisational goals and

objectives.4.4 Networking opportunities are identified and accessed in accordance with organisational requirements.

272727

27

44

RTE4915A Implement and monitor quality assurance procedures1. Establish quality specifications

for product1.1 Market specifications are sourced.1.2 Legislated requirements are identified

2829

44

2. Identify hazards and critical control points in the production of quality product

2.1 Critical control points impacting on quality are identified.2.2 Degree of risk for each hazard is determined.

2828

44

3. Assist in planning of quality assurance procedures

3.1 Procedures for each identified control point are developed to ensure optimum quality.3.2 Hazards and risks are minimised through application of appropriate controls.3.3 Processes to monitor the effectiveness of quality assurance procedures are developed

282929

444

4. Implement quality assurance procedures

4.1 Responsibilities for carrying out procedures are allocated to staff and contractors.4.2 Instructions are prepared in accordance with the enterprise the quality assurance program.4.3 Staff and contractors are given induction training on the quality assurance policy.4.4 Staff and contractors are given in-service training relevant to their allocated procedures.

29292929

4444

BSBADM405A Organise meetings1. Make meeting arrangements 1.1 The type of meeting and its purpose are identified.

1.2 Any legal or ethical requirements are identified and complied with.1.3 Requirements of meeting and participants are identified.1.4 Meeting arrangements are made in accordance with requirements of meeting.1.5 Participants are advised of any changes to original meeting details.

3030303030

2

22

2. Prepare documentation for 2.1 Notice of meeting, agenda and meeting papers are prepared in accordance with meeting requirements. 31 2




meetings2.2 Documentation is checked for accuracy and any errors are corrected.2.3 Documentation is despatched to participants within designated timelines2.4 Spare sets of documents are prepared

313030

222

3. Record and produce minutes of meeting

3.1 Notes are taken with the required degree of speed and accuracy to ensure an accurate record of the meeting.3.2 Minutes are produced that reflect a true and accurate account of the nominated person.3.3 Notes are checked for accuracy and submitted for approval by the nominated person.3.4 Copies of minutes are despatched within designated timelines.

31313131

2222

BSBADM407A Administer projects1. Plan project administration 1.1 The purpose, scope and objectives of projects are identified and recorded.

1.2 Project plans are developed that identify project activities and key milestones and timelines in accordance with the requirements of the project brief/contract in consultation with stakeholders.

1.3 Factors that affect timeframes are identified and addressed in project planning to ensure timeframes are realistic and achievable.

1.4 Project budgets are linked to key outcomes within projects and reporting mechanisms are incorporated to ensure payments are made/received as outcomes are achieved.

1.5 Project plans identify monitoring and reporting arrangements for project activities and budgets in accordance with organisational, statutory and auditing requirements.

3232

33, 34

32, 34

32

77

7

7

7

2. Coordinate project administration

2.1 Tasks and resources are allocated and monitored in accordance with project requirements2.2 Project expenditure is detailed in financial control systems, and monitored against project budgets in accordance with

project plan.2.3 Project timeframes and milestones are monitored and reported on to designated person/s in accordance with

organisational requirements.2.4 Project records are maintained in accordance with project and organisational requirements.

3332

33, 34

33, 34

77

7

3. Finalise and review project administration

3.1 Procedures for winding up projects are identified and completed in accordance with statutory, organisational and auditing requirements.

3.2 Project administration is reviewed against project plan and outcomes are measured and reported in accordance with organisational and task requirements.

34

34

7

BSBEBUS405A Conduct online financial transactions1. Evaluate online financial

services1.1 Financial institutions providing online services are identified and their fees and services compared.1.2 Security issues, regulatory requirements and authentication arrangements are investigated and online policies, codes of

practices and guarantees are obtained and analysed.1.3 Online financial services are compared with organisational requirements and a provider chosen that best meets service,

security, privacy and value for money criteria.

3535

35

2. Complete financial transactions online

2.1 Authentication data is secured in accordance with organisational requirements and used to access online financial services in accordance with the organisation’s security policy and level of authority.

36




2.2 Accounts are accessed online and balances and transaction history checked in accordance with organisational requirements.

2.3 Available funds are confirmed and transactions completed in accordance with organisational policy and procedures and level of authority.

2.4 The organisation’s accountability, security and control requirements for online financial transactions are implemented and met.

36

36

35, 36

3. Maintain and manage financial records

3.1 Records of financial transactions and balances are maintained in accordance with organisational requirements for accounting purposes.

3.2 Organisational records are compared with online financial transaction records and balances, and irregularities dealt with in accordance with organisational or system policy and procedures and/or national guidelines.

36

36

BSBHR402A Recruit and select personnel 1. Maintain personnel records 1.1 Organisational policies in regard to staffing levels are accurately identified.

1.2 Job requirement information is current and accurate.1.3 Competencies and behaviour required of individuals and teams are clearly identified.1.4 Relevant groups and individuals are consulted for input on future needs.1.5 Estimates of staffing needs are supported by appropriate evidence.

3737373737

55555

2. Determine job specifications 2.1 Specifications accurately reflect the role which the appointee will play in relation to the team as a whole.2.2 The views and requirements of relevant mangers and team members are taken into account in developing the

specification.2.3 Specifications are written in a clear, concise manner, and comply with relevant legal requirements and organisational

format.2.4 Specifications are confirmed with appropriate personnel prior to recruitment action in accordance with organisational

policy.

3738

38

38

55

5

3. Recruit staff 3.1 Employment vacancies are advertised in accordance with staffing requirements and organisational policy.3.2 Technology is used as required to aid the recruitment process.3.3 A selection plan and criteria are developed, based upon job specification and consultation with relevant managers.3.4 Job interviews and employment appraisal tests are organised/conducted in accordance with organisational policy/best

practice.

39393939

5

55

4. Assess and select applicants 4.1 Assessment and selection process is conducted in accordance with organisational policy and legal requirements.4.2 Information obtained from each candidate is judged against specified selection criteria, and any additional influencing

factors noted.4.3 Where difficulty in interpreting the selection criteria exists, or there appears to be a conflict of criteria, advice is clarified

with appropriate managers.4.4 Unintended deviations from agreed procedures are identified and corrected before selection decisions are made.4.5 Selection report is prepared according to organisational procedures.4.6 Selection recommendations are communicated to authorised personnel for approval.

3939

39

393939

55

555




4.7 All candidates are promptly and accurately informed of selection decisions, following each stage of the selection process.4.8 Recommendations for improvements to any aspect of the selection process are communicated promptly to appropriate

personnel.4.9 Selection processes are appropriately documented with sufficient evidence to support the selection decision.4.10 Induction processes are undertaken in accordance with organisational policy.

39393939

5

55

BSBSBM402A Undertake financial planning1. Analyse the financial

requirements of the business1.1 Income and outgoing expenditure is identified and assessed to plan for business viability.1.2 Costs associated with the production and delivery of the business’ products/services are identified and documented1.3 Appropriate pricing strategies are identified in relation to market conditions to meet the profit targets of the business.1.4 Contribution margins of products/services are considered to obtain the optimum sales mix.1.5 Profit projections are prepared to supplement the business plan.

4040404040

2. Develop a financial plan 2.1 Profit targets/goals set to reflect owners desired returns.2.2 Working capital requirements necessary to attain profit projections are identified.2.3 Non-current asset requirements are identified and alternative asset management strategies considered.2.4 Cash flow projections are prepared to enable business operation in accordance with the business plan and legal

requirements2.5 Capital investment requirements are identified accurately for each operational period.2.6 Budget targets are selected to enable ongoing monitoring of financial performance.

4040

40, 4140,41

40,4140

3. Acquire finance 3.1 Start up and ongoing financial requirements identified according to financial plan/budget.3.2 Sources of finance, including potential financial backers, to provide required liquidity for the business are identified to

complement business goals and objectives.3.3 Cost of securing finance on optimal terms is investigated.3.4 Strategies to obtain finance are identified as required to ensure financial viability of the business.

4141

4141

BSBSBM403A Promote the business1. Develop marketing strategies 1.1 The business and its key products or services are analysed to determine the focus of marketing activities in accordance

with the objectives of the business plan.1.2 Customer base and target market for the business are evaluated as a basis for marketing strategies.1.3 Marketing objectives and strategies are determined in consultation with relevant people in accordance with the business

plan.

42

4243

9

99

2. Determine a marketing mix for the business

2.1 Product mix, volumes and pricing are balanced to optimise sales and profit.2.2 The costs and benefits of using different distribution channels and/or providing different levels of customer service are

evaluated and the results considered in determining the marketing mix.2.3 Promotional activities are determined to suit the target market.2.4 Customer needs and preferences are considered in determining the marketing mix.2.5 Marketing mix is determined according to market and business needs.

4242

4242

99

99




42 9

3. Implement marketing strategies

3.1 Persons involved in the marketing effort are briefed on their roles and responsibilities to ensure the success of marketing strategies.

3.2 Promotional activities are planned and implemented in accordance with marketing objectives and budgetary requirements.

42

42, 43

4. Monitor and improve marketing performance

4.1 Ongoing monitoring of marketing activities ane evaluation of business performance is conducted according to the objectives and targets of the business plan.

4.2 Performance gaps analysed and corrective action taken or new targets set.4.3 All relevant people are encouraged to propose ways to improve marketing performance.4.4 Customer reaction to all aspects of the marketing mix is sought and analysed to improve targeting and outcomes.4.5 Ongoing research of customer requirements is conducted to identify opportunities for change and improvement.4.6 Changes in market opportunities are monitored and investigated for new business opportunities to aid business

development.

43

4343434343

9

BSBSBM405A Monitor and manage business operations1. Develop operational strategies 1.2 Action plan is developed to provide a clear and coherent direction in accordance with the business goals and objectives.

1.3 Occupational Health and Safety and environmental issues are identified and strategies implemented to minimise risk factors.

1.4 Strategies for using existing, new or emerging technologies are developed and implemented where practicable to optimise business performance.

1.5 Performance measures, operational targets and quality assurance issues are developed to conform with the business plan.1.6 Structured approach to innovation, including the utilisation of existing, new or emerging technologies, is developed to

respond to changing customer requirements.

4444

44

4444

66

6

66

2. Implement operational strategies

2.1 Systems and key performance indicators/targets are implemented to monitor business performance and customer satisfaction.

2.2 Systems to control stock, expenditure/cost, wastage/shrinkage and risks to health & safety are implemented in accordance with the business plan.

2.3 Staffing requirements, where applicable, are maintained within budget to maximise productivity.2.4 The provision of goods/services is carried out in accordance with established technical, legal and ethical standards.2.5 The provision of goods/services meets time, cost and quality specifications in accordance with customer requirements.2.6 Quality procedures are applied to address product/service and customer requirements.

45

45

45454545

6

6

6666

3. Monitor business performance 3.1 The achievement of operational targets is regularly monitored/reviewed to ensure optimum business performance in accordance with the goals and objectives of the business.

3.2 Systems and structures are reviewed, with a view to more effectively supporting business performance.3.3 Operating problems are investigated and analysed to establish causes, and changes implemented as required.3.4 Operational policies and procedures are changed to incorporate corrective action taken.

45

4545, 4645, 46

6

666

4. Maintain networks 4.1 Relevant personal and professional networks identified and maintained to support business operation. 45




4.2 Strategies developed for use of networks to assist in promoting the business and for monitoring changing business requirements.

45

5. Review business operations 5.1 Business plan is reviewed and adjusted as required to maintain business viability in accordance with business goals and objectives.

5.2 Proposed changes are clearly recorded to aid future planning and evaluation.5.3 Ongoing research into new business opportunities in undertaken and business goals and objectives adjusted as new

business opportunities arise.

46

4646

6

66

BSBSBM407A Manage a small team1. Develop staffing plan 1.1 Staffing requirements to allow the business to run effectively are determined in accordance with business requirements as

outlined in the business plan.1.2 Existing skills/competencies of self and staff are identified and compared with business requirements to identify any gaps.1.3 Policies and procedures are developed to address recruitment, performance measures, induction, training and professional

development needs of owner/s and staff in accordance with the business plan.

47

4747

5

5

2. Recruit, induct and train the team

2.1 Job description and competencies required, clearly identified in accordance with business requirements , and employment vacancies advertised.

2.2 Information obtained from each candidate judged against specified selection criteria and selection decided in accordance with business and legal requirements.

2.3 New staff members inducted.2.4 Team members made aware of their responsibilities and performance requirements as soon as practicable and

opportunities taken to coach team members who are unfamiliar with business procedures.2.5 Systematic approach to training is taken, including demonstration and explanation, as appropriate to the skill or job being

taught.

47

47

4748

48, 49

5

5

3. Address industrial relations issues

3.1 Workplace rights and obligations of employers are clarified in accordance with legal requirements.3.2 Staff counselled if required, in a positive and constructive manner, and outcomes recorded accurately.

47, 4850

4. Maintain staff records 4.1 Staff records system developed to provide timely and accurate information in accordance with confidentiality and legal requirements.

4.2 System for recording and retrieving personnel and payroll information monitored, accurately maintained and specialist advice sought where required.

48

48

5

5. Manage staffing issues 5.1 Contribution and skills of self and other team members are regularly reviewed to ensure performance is in line with agreed performance measures.

5.2 Staffing requirements are noted, monitored and adjusted especially in regards to the balance between operational and support personnel according to changing business requirements.

5.3 Allocation of staff to particular tasks/functions is continually monitored and reviewed in the light of business requirements and corrective action taken promptly as required.

5.4 Opportunities for staff to discuss work related issues regularly provided.5.5 Contingency plan developed to cope with unexpected or extreme situations and appropriate corrective action taken as

required.

50

47

49

5050

5




6. Review team performance 6.1 Positive and constructive relationships developed with and between team members.6.2 Team objectives in support of business goals are reviewed and updated on a regular basis in consultation with team

members6.3 Strengths and weaknesses of team identified against current and expected work requirements.6.4 Time is scheduled on regular basis, for team members to review work operations to maintain and improve operational

efficiency.6.5 Team members are encouraged to monitor their own performance, suggest improvements and to identify professional

development needs in accordance with personal and business requirements.

5050

5050

50

LGACOM401A Administer contracts1. Establish administration

procedures1.1 Administrative processes for contracts are implemented according to council quality improvement procedures.1.2 Contract requirements are confirmed with relevant contract personnel.1.3 Complaint system is established according to council policy and procedures.1.4 Consistent and accurate records of contract progress are maintained.

51515151

2. Monitor contract time frame and specifications

2.1 Regular inspections of contract services are undertaken to ensure compliance with specifications and program for completion.

2.2 Regular planned progress meetings are held and documented between all contract personnel to ensure problems are identified and resolved early.

2.3 Variations between the specified scope of services and the contract are identified and documented, and relevant personnel are notified without delay.

2.4 Testing of services in progress is carried out as required by the contract and in accordance with legislation, regulations and council policy.

51

51

51

51

3. Monitor costs 3.1 Contract costs are monitored on a regular basis to ensure that the service is carried out in accordance with financial and contractual requirements.

3.2 Payments for contract services are authorised in accordance with the conditions of contract and delegation of officer.3.3 Transaction costs are monitored through an established system.

51

5151

4. Resolve contractual disputes 4.1 Disagreements are investigated to identify cause and validity.4.2 Terms of resolution are negotiated and agreed.4.3 Contract provisions for dispute resolution are followed.4.4 Legal and management advice is sought at an early stage of any dispute to ensure that the contractor has a clear

understanding of the council's legal position and that the council is not exposed to undue legal risk.4.5 Appropriate legal advice is sought at any stage in order to clarify any technical aspects of a dispute.

51515151

51

5. Implement contract transition 5.1 Contract conditions and responsibilities are reviewed with relevant personnel to ensure satisfactory completion of contract.5.2 Contract completion is authorised in writing to confirm completed services have been undertaken according to contract

objectives and specifications.5.3 Final statement is reconciled.5.4 Contractor performance and level of service are evaluated against agreed benchmark.

5252

5251, 52




5.5 End-of-service or renewed contracts are coordinated to meet council requirements.5.6 Quality of contract documentation is assessed.

5252

RTC4905A Cost a project1. Obtain current prices for project

resources1.1 Project objectives, required work activities and available finance are identified and interpreted according to the project plan

and enterprise guidelines.1.2 Resources required for project works are identified according to the project plan.1.3 Factors affecting resource costs are identified using available information.1.4 Add-on costs are taken into consideration according to enterprise guidelines.1.5 Appropriate tools and equipment are selected and used for the calculation and documentation of project costs.

53

53535354

7

77

7

2. Calculate individual itemised costs of the project

2.1 Unit and total cost for each resource item is calculated according to enterprise guidelines.2.2 Total itemised resource costs are evaluated against the financial schedule for the project.2.3 Adjustments are made where required to reconcile resource costs with project schedules in strict adherence to enterprise

guidelines for costing a project.

5454

54, 55

777

3. Prepare a summary of the cost of the project

3.1 Resource costs are collated and scheduled according to the project plan and enterprise guidelines.3.2 Total project costs are accurately calculated and recorded according to enterprise guidelines.3.3 Financial summary is collated, organised and submitted to management for approval.

5454, 55

55

77

RTC4908A Supervise work routines and staff performance1. Communicate work roles 1.1 Roles and responsibilities of staff are clearly defined and documented.

1.2 Skills of staff are accurately identified and matched with available tasks and duties.1.3 Requirements of jobs are clearly identified and communicated to personnel.1.4 Information on activities are developed and provided to personnel.1.5 OHS policy and procedures are effectively communicated and implemented.

565656

56, 5756, 57

7667

2. Coordinate activities 2.1 Work activities are prioritised to ensure completion of outcomes in accordance with available timelines.2.2 Work plans are developed to establish appropriate targets and objectives of activities.2.3 Training and learning opportunities are identified and incorporated into work activities.2.4 Supervisory and reporting responsibilities are clear and maintained in line with organisational requirements.2.5 Enterprise environmental policy and procedures are effectively communicated and implemented.

5656565656

77

7

3. Maintain effective working relations

3.1 Problems are recognised and addressed through discussion with work group.3.2 Assistance is sought from work group members when difficulties arise in achieving allocated tasks.3.3 Discussion and information sharing is routinely used to communicate requirements of work activities through a participative

approach.3.4 Disagreements and conflicts are managed constructively using appropriate conflict management strategies.

56, 5756, 5756, 57

56, 57

4. Provide feedback 4.1 Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes. 57




4.2 Difficult situations are identified and negotiated to achieve results in line with organisational requirements.4.3 Team and individual performances are monitored regularly to ensure personnel are able to achieve goals.4.4 Supervisory structures and lines of reporting are maintained in accordance with organisational requirements.

575656

RTE4812A Co-ordinate customer service and networking activities1. Contribute to quality customer

standards1.1 Customer service standards are accessed, interpreted, applied and monitored in the workplace in accordance with enterprise

policies and procedures.1.1 Contributions are made to the development, refinement and improvement of service policies, standards and process

58

58

8

8

2. Implement customer service systems

2.1 All personnel are encouraged to consistently implement customer service systems.2.2 Customer feedback is reviewed in consultation with appropriate personnel and is analysed when improving work practices.2.3 Customer service complaints are identified and adjustments made to ensure continued service quality.2.4 Adjustments are communicated to all those involved in service delivery within appropriate time frames.2.5 Delivery of services/products is co-ordinated and managed to ensure they effectively and efficiently meet agreed quality

standards.

5858

585858

88

8

3. Manage networks to ensure customer needs are addressed

3.1 Effective regular communication is established with customers.3.2 Relevant networks are established, maintained and expanded to ensure appropriate referral of customers to

products/services from within and outside the organization.3.3 Procedures are put in place to ensure that decisions about targeting of customer services are based on up-to-date

information about the customer and the products/services available.3.4 Procedures are put in place to ensure that referrals are based on the matching of the assessment of customer needs and

availability of products/services.3.5 Records of customer interaction are maintained in accordance with organisational procedures.

5959

58

59

59

88

8

RTE4914A Participate in an e-business supply chain 1. Prepare e-business systems

and procedures1.1 Supply chain requirements are identified and validated as required.1.2 Technology requirements are identified.1.3 Technology is bought online in accordance with requirements and budget.1.4 Policies and procedures are designed to guide business relations and operations in accordance with supply chain

requirements.1.5 Supporting business processes and outputs are designed or redesigned to support requirements of the e-business supply

chain.1.6 Information and development support is provided to staff, customers and suppliers to assist in implementation the

requirements of the e-business supply chain.

60606060

60

60

2. Implement e-business systems and procedures

2.1 Production processes required by e-business supply chain are implemented.2.2 Online purchasing, selling and payments are conducted as required by the e-business supply chain with reference to

associated risk management strategies and relevant legal and ethical requirements.2.3 Business processes and data flows required by the e-business supply chain are identified and adjusted as required.

6161




2.4 Actions to build trust and foster a supply chain culture are implemented in accordance with supply chain ethos. 6161

3. Monitor and review e-business systems and procedures

3.1 E-business innovation/s are integrated into the business and monitored to gauge their usefulness and maximise implementation.

3.2 E-business innovation is reviewed in consultation with users and recommendations for improvement or further innovation documented and evaluated.

3.3 Business data and reports are used to compare outcomes, budgets, timelines and forecasts to actual performance.3.4 Technology performance is reviewed and recommendations made for improvements to hardware, software and/or their

use in accordance with e-business strategy and budget.3.5 Feedback and evaluation results are used to plan and improve future supply chain management strategies.

6161

6161

61

RTE4916A Prepare shearing team wages1. Maintain staff records 1.1 All employees are signed on and declaration forms signed.

1.2 Employment agreements are arranged.1.3 Work is recorded accurately.1.4 Units of work are totalled for each employee.1.5 Injury records are maintained.1.6 Tax file and superannuation numbers are collected and maintained confidentially.

626262626262

2. Calculate earnings 2.1 Relevant awards and current pay rates are obtained.2.2 Employment contracts are followed.2.3 Gross earnings are calculated for each employee.

636363

3. Calculate deductions and nett pay

3.1 Taxation deductions are calculated.3.2 Group certificates are completed.3.3 Tax is forwarded to the Australian Taxation Office.3.4 Occupational superannuation is calculated and documented.

63636363

4. Pay staff 4.1 Pays are prepared and staff paid in accordance with the relevant Award.4.2 Cash advances are arranged on request.

6363

RTE5916A Prepare and monitor budgets and financial reports1. Prepare a budget 1.1 Information on past receipts and payments is obtained from previous records, compared to current prices and cost trends,

and compiled in a form that enables projections of future receipts and expenditures.1.2 A plan is prepared for a period which allows for expected expenditure and financial reporting requirements, using the ‘most

likely’ prices and costs.

64

64

2. Implement and monitor a budget

2.1 Receipts and payments are monitored and reconciled against the original budget.2.2 Variances against the original plan are identified, and the impact on overall profit/loss and cash flow is calculated.2.3 Funds are allocated in accordance with budget objectives and parameters.

656565

333




2.4 Adjustments are made where necessary to respond to unacceptable variations.2.5 Budgets and plans are renegotiated/restructured where necessary to optimise enterprise performance.

6565

3

3. Prepare financial reports 3.1 Records of financial performance are properly maintained within enterprise systems.3.2 Information with source documents is assembled according to the requirements of the report recipient.3.3 Documentation is forwarded in a timely and efficient manner.3.4 Non-financial objectives are reported in the context of overall enterprise performance

66666666

RTE5921A Market products and services1. Analyse market information 1.1 Markets for existing or new products or services are identified, researched and analysed for possible entry or development.

1.2 Past trends and developments are analysed to determine market variability and associated risks.1.3 Market environment is continually monitored in a consistent manner to ensure information is current and reliable.1.4 The legal, ethical and environmental constraints of the market(s) and their effect on the enterprise are identified.1.5 Product mix that suits market requirements/price advantage at the time is adopted

67

67676767

9

99

2. Develop a marketing plan 2.1 Alternative marketing strategies and techniques are assessed and interpreted to identify marketing targets and methods.2.2 Marketing strategies are based on reliable data, market environment and substantiated trends.2.3 Marketing options incorporate suitable advice from marketing professionals.2.4 A measurable cost-effective marketing plan is developed incorporating a reasoned analysis of market research and business

plan objectives.

68686868

9999

3. Implement marketing activities 3.1 Planned marketing activities are scheduled within appropriate timeframes.3.2 Measurable performance targets are developed and meet business plan objectives.3.3 Distribution channels are organised, and product and service information is accurate and readily available to clients3.4 Marketing activities are implemented within budgetary constraints to meet legal, ethical and enterprise requirements

68686868

9

9

4. Evaluate marketing performance

4.1 Product, pricing and distribution policies are monitored in relation to market changes, marketing objectives and enterprise requirements.

4.2 Areas of positive performance are identified and corrective action is taken to remedy poor performance areas.4.3 An objective assessment of the marketing plan and implementation is made by a comparison of valid and reliable data

against performance targets.4.4 Relevant information is documented for continual analysis and effective planning management.

69

6969

69

9

9

TDTR298B Source goods/services and evaluate contractors1. Analyse supply requirements 1.1 Purpose and specifications of required goods/services are identified

1.2 Criteria to evaluate potential or existing contractor performance is established1.3 Quantities of required goods/services are determined1.4 Frequency of ordering/requesting of goods/services is identified

70707070

101010




2. Evaluate potential contractors 2.1 Contractors of requested goods/materials/services are identified2.2 Comparative costings for goods/materials/services are obtained2.3 Contractors' ability to provide a consistent level of performance on repeat jobs is assessed2.4 Contractors are evaluated in relation to established criteria and in accordance with workplace and regulatory procedures2.5 A prioritised contractor shortlist is established based on the capacity of contractors to provide a cost competitive quality

service2.6 The outcomes of the contractor selection process are documented including recommendations for actioning

agreements/contracts with selected contractors2.7 Information and data generated during the selection process is filed and maintained in accordance with workplace

procedures

7070707070

71

71

10101010

10

WRR14B Buy Merchandise1. Analyse market 1.1 Store marketing policies analysed and identified.

1.2 Customer requirements monitored formally and informally in order to evaluate market trends and customer needs.1.3 New products and services researched.1.4 Opportunities to improve sales identified, evaluated, implemented and reviewed.1.5 Merchandise range monitored to identify the demand for individual items and seasonal variations.1.6 Market competition monitored.

7272727272

72, 73

119, 119, 119, 119, 119, 11

2. Plan product range 2.1 Buying plan developed and implemented in accordance with store policies and procedures.2.2 Future directions for merchandise ranges determined according to store policies.2.3 Relevant staff liaised with to coordinate promotional and marketing activities.2.4 Store/department sales figures analysed to determine contribution rates of product lines.2.5 Investment levels determined with reference to previous years' sales figures, predicted demand and projected gross profit.2.6 Contribution improvement opportunities identified and acted upon.2.7 Store/department space requirements and brand product mix determined according to store policy.2.8 Stock levels determined according to peak seasons, special events and supplier's lead time.2.9 Stock range and sources of supply analysed, evaluated and amended according to management, staff and customer

feedback.

7272, 73

73737373737374

111111111111111111

3. Establish supplier relations 3.1 Cooperative relationships with supplier representatives developed according to store policy.3.2 Existing suppliers continuously reviewed in regard to quality, profitability, service and delivery status3.3 New suppliers identified and existing suppliers deleted according to performance indicators.

73, 747473

111111

4. Negotiate supply of goods 4.1 Arrangements with suppliers negotiated and implemented according to store policies and procedures and communicated to relevant personnel.

4.2 Special pricing arrangements and customer payment agreements authorised and communicated to relevant staff and management personnel according to store policy.

4.3 Records of suppliers and stock monitored for accuracy and legibility and appropriate action taken where necessary.4.4 Market factors affecting supply identified and communicated to relevant personnel.

73

73

73

11

11

11




4.5 Complete and accurate records of negotiations and agreements conveyed to appropriate personnel within designated time lines.

4.6 Immediate corrective action taken where potential or actual problems with supply indicated.4.7 New suppliers identified and developed to maintain and improve sales and service delivery.4.8 Stock range and source of supply analysed, evaluated and amended according to management, staff and customer

feedback.

7373

747374

1111

111111

5. Monitor quality control 5.1 Merchandise quality standards established with suppliers according to legal requirements, customer requirements and store policy.

5.2 Quality of merchandise monitored and ensured during supply, manufacture and delivery processes.5.3 Stock return figures recorded and analysed against target figure.

74

7474

11

1111

6. Introduce product range 6.1 Relevant personnel informed of new product ranges and advised on preferred location of merchandise.6.2 Staff training in product knowledge implemented to introduce product range.6.3 New ranges demonstrated/displayed to staff according to store merchandising plan.

7373, 7473, 74

111111

7. Maximise profit 7.1 Individual product range contributions are calculated/estimated against budget/targets.7.2 Product range assessment checks developed and implemented against budget/targets.7.3 Overall selling space contributions calculated/ estimated according to store merchandising plan.7.4 Profit margins maximised in negotiations with suppliers.7.5 Store pricing policies determined, according to stated net profit margin in store merchandising plan and consumer law7.6 Specifications for terms of trade negotiated.

737373737373

111111111111

8. Rationalise stock 8.1 Stock range reviewed and updated at regular intervals.8.2 Stock lines to be deleted identified and action taken to minimise adverse effect on profit.8.3 Stock consolidated as required to maximise sales potential.

747474

111111

WRR01B Manage merchandise and store presentation1. Manage store merchandising 1.1 Layout and presentation support market position and promote customer flow according to store policy.

1.2 Layout assessment checks developed and implemented.1.3 Standards for visual presentations and displays defined and clearly communicated to all staff.1.4 Staff consulted to assess customer response to space allocations.

75757575

11111111

2. Plan and manage store advertising and promotions

2.1 Store policies and procedures, managed and implemented in regard to store promotional activities.2.2 Activities organised in line with anticipated/researched customer requirements.2.3 Promotions managed in order to achieve maximum customer impact.2.4 Arrangements with suppliers negotiated in regard to special promotional activities.2.5 Store activities coordinated to complement shopping centre/retail complex promotions.2.6 Assessment checks developed and implemented to measure effectiveness of promotions including layout, visual impact and

customer response.

757575

75, 767575

11111111




2.7 Promotional activities accurately documented and reported on. 76 11

3. Manage store pricing policies 3.1 Store policies and procedures maintained in regard to pricing.3.2 Accurate information on pricing trends and changes maintained and communicated to relevant staff.3.3 Procedures developed and implemented for pricing according to store policies and legislative requirements.

757575

111111

4 Manage housekeeping 4.1 Store policies and procedures developed and implemented in regard to store housekeeping and maintenance.4.2 Roster/schedules developed and managed, ensuring store housekeeping standards are monitored and maintained.4.3 Contingency plan initiated in the event of merchandise or store presentation problems.

75, 767575

WRRO4B Control store loss/security1. Control store security 1.1 Security procedures to facilitate the detection and prevention of internal or external theft developed and implemented

according to store policy.1.2 Procedures to ensure maximum safety and security for all personnel in the event of robbery developed and implemented. 1.3 Procedures for opening and closing premises and cash registers, cash security, credit card and cheque transactions

developed and implemented. 1.4 Security procedures monitored, maintained and communicated to all staff.1.5 Stocktaking procedures established and implemented to monitor, control and minimise stock losses.

77

7777

7777

13

1313

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WRRO5B Control Inventory 1. Manage receipt, dispatch and

storage of merchandise1.1 Merchandise receipted, dispatched and stored according to store policies and procedures. 1.2 Cost effective and efficient methods for goods movement determined according to store policy.1.3 Maintenance procedures for storage areas and equipment implemented according to store policy.

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2. Manage stock control 2.1 Store policies and procedures implemented in regard to stock control and inventories.2.2 Store procedures established and implemented to monitor and control stock levels.2.3 Budgeted stock levels maintained.2.4 Stocktaking procedures established and implemented.2.5 Contingency plans established and implemented in regard to stock delivery times.2.6 Reports on stock inventories accurately documented and prepared.

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