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Monash Customer Service 9518 3555
[email protected] www.monash.vic.gov.au (webchat)
Waste Transfer Station7.30am-3pm (7 days)
Monash Youth Services (Remote Access) 9518 3900
Monash Community Support 9518 3555
Mobile App Download the “Coronavirus
Australia” government app in the Apple App Store or Google Play
WhatsApp Join the Federal Government’s WhatsApp channel on iOS or Android.
www.aus.gov.au/whatsapp and then follow the instructions.
Emergency Number 000 Police. Fire. Ambulance
Coronavirus Hotline 1800 675 398
Nurse on Call 1300 606 024 (24 hours)
FINANCIAL SERVICESAustralian Taxation Office
13 28 65 www.ato.gov.au
Centrelink www.servicesaustralia.gov.au
Money Smart 1300 300 630 www.moneysmart.gov.au
Eastern Financial Counselling Service (Anglicare)
9896 6322 [email protected]
National Debt Help Line www.ndh.org.au
FAMILY WELLBEING SERVICES
Social Support Organisations in our CommunityThere are a variety of services available in our community to help you and your family manage this challenging time.
www.monash.vic.gov.au/community-information
COUNCIL SERVICES
GOVERNMENT UPDATES
HEALTH SERVICES
Maternal and Child Health Advisory Line
13 22 29 (24 hours) MCH App free from app stores for child health tips and advice on your phone.
1800RESPECT 1800 737 732
National sexual assault, domestic family violence counselling service
Kids Helpline 1800 551 800
(24 hours) www.kidshelpline.com.au
Free phone & online counselling for kids, teens, young adults, parents and carers.
DirectLine 1800 888 236
(24 Hours) Alcohol and drug counselling and referral.
Lifeline 13 11 14 (24 hours)
Crisis support and suicide prevention.
Elder Abuse Helpline 1300 368 821
Parentline 13 22 89
(8am-midnight) Counselling and support for parents and carers every day of the year, including public holidays.
Beyond Blue Support Service 1300 22 4636 Mental health support services.
Headspace 1800 650 890
Youth mental health service for 12-25 year olds.
Suicide Support Line 1300 651 251
MensLine Australia 1300 789 978
Telephone & online counselling service for men.
Wavecare Counselling 9560 6722
Telehealth consultation & counselling available for referred clients.
IMPORTANT COMMUNITY INFORMATION
These are unprecedented times calling for unprecedented decisions but we continue to be here for you, with some changes to how we are supporting you and providing services. It is not business as usual, but Council is still here to provide essential services to you.
These include our Monash Meals service to the elderly and vulnerable, bin collections, immunisation and customer service. Our Waste Transfer Station is open with restricted hours (7.30am to 3pm, 7 days) a week and we have also amended the fee for our additional at-call hard waste collection so you can organise for your hard waste to be collected from the safety of your home.
MESSAGE FROM Mayor Stuart James
During the Victorian State of Emergency, the lead agency is the Department of Health and Human Services (DHHS). We are following their expert advice to slow the spread of COVID-19. Our priority at all times is the health and safety of our community and our staff.
We understand this crisis is impacting on all of us in many different ways and that financially, things may be very difficult. To help you, we have adjusted our existing Hardship Policy to assist in making ends meet. This means you can apply to defer your rates and/or charges and not pay any interest. You can find out more here: www.monash.vic.gov.au/hardship-policy
Under the current stage three restrictions, we have closed to the public our libraries, Monash Gallery of Art, aquatic and recreation centres, golf courses, playgrounds, outdoor fitness equipment, pavilions and skate parks.
We are adapting to this changed environment. Our library and Active Monash teams are providing great online activities including storytime, ebooks, and fitness classes you can join in from home. Our Monash Youth workers are providing phone support to young people.
Whilst we continue to deliver meals to vulnerable residents, we are now using Council staff not volunteers and maintaining the 1.5m social distancing. We know social isolation is a huge factor for many who rely on the friendship and interaction provided through our aged care groups and the regular services we provide. Again, we’re adapting and so is our community with our team making regular phone calls to our elderly and vulnerable just to have a chat and check in that they are managing.
Our dedicated Customer Service Teams continue to be at the end of the phone to answer your enquiries, direct you to the right help and provide useful information. Or you can always contact us through the website on webchat.
We will continue to support you as we move through this crisis. It is not business as usual, far from it, but we continue to be there for you. Together, we will get through this to the other side.
CLOSED SERVICES AND FACILITIES
Council is continuing to provide critical services to the community during the Coronavirus pandemic but has had to temporarily close some in line with advice from the Federal and State Governments.
CONTINUING SERVICES
All library branches (Clayton, Oakleigh, Glen Waverley, Mount Waverley, Wheelers Hill and Mulgrave). Some online services including video storytime and ebooks are available.
www.monlib.vic.gov.au
Monash Gallery of Art, Aquatic and Recreation Centres, Monash Youth Services. All playgrounds, skate parks, golf courses, fitness stations, table
tennis tables, bouldering walls, BBQs and drinking fountains.
Please note: our services may change in line with changed government restrictions. Refer to our website www.monash.vic.gov.au for the most recent information.
UPDATE ON Council services and facilities
Aged Care & Meals on Wheels
These services are continuing following strict hygiene and social distancing measures. Meals on Wheels are delivered to the door only.
Customer Service
Our service centres at the Monash Civic Centre (293 Springvale Road, Glen Waverley) and the Oakleigh Service Centre (3 Atherton Road, Oakleigh) remain open but we have introduced changes to the times we are open and to meet social distancing requirements.
Hours of operation from 10am-4pm.
Where possible we encourage you to seek our assistance by phone, email, video conference & online: 9518 3555 [email protected]
www.monash.vic.gov.au (webchat)
Waste Transfer Station
The Transfer Station is open from 7.30am-3pm, 7 days.
Kerbside bin collection
Bins are still being collected. Place your bins out the night before your collection day and make sure the bin is not overfilled and the lid is closed.
Immunisation
All community immunisation sessions need to be booked online at Trybooking - Monash Immunisation Sessions.
We are also asking that just 1 adult accompanies their child/children to the immunisation session.
Contact our immunisation team: 9518 3534
[email protected] or the Maternal Child Health central booking number on 9518 3662.
Council updates
We will continue to provide frequent updates about the coronavirus and our response to it. We encourage our community to check our website, follow our Facebook page and subscribe to Monash eNews to keep in touch with us. Follow us:
Facebook @cityofmonash Twitter @MonashCouncil
Sign up for our eNewsletter
www.monash.vic.gov.au/subscribe
Please take a copy of this flyerCouncil is continuing to provide critical services to the community during the Coronavirus pandemic but has had to temporarily close some in line with advice from the Federal and State Governments.These include: » Libraries and Monash Gallery of Art » Aquatic and Recreation Centres (MARC,
CAC and ORC) » Playspaces, outdoor fitness equipment,
golf coursesWaste Transfer Station (7.30am-3pm)Customer Service Centres (10am-4pm) » 293 Springvale Road, Glen Waverley » 3 Atherton Road, Oakleigh
For more information:
www.monash.vic.gov.au 9518 3555
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