TRENDS AND CONSUMERISM IN

HEALTH CAREImportant Attributes Of Quality Health Care: Consumer Perspectives.

Introduction

• The purpose of the study was to survey the consumers perspective of high-quality health care.

• Participants of the study indicate the importance of nurses being up-to-date and well informed; communication with patients on illnesses, medications, treatments and how to stay healthy live longer, time to review patients needs.

• The study concludes all patients with any level of income should be taught about health issues that pertain to them (Oermann & Templin, 2000).

Customer Service or Consumerism in Health Care

There was research done to measure the quality of care

Consumers perspective on quality of care

Several survey’s were conducted

Patient education Patients were able to

gain information about health care

Google Images, (2011). Consumers in Health Care. Retrieved from http://images.google.com/imgres?q=consumers+in+health+care&hl=EN&sa=G&biw=1366&bih=642&gbv=2&tbm=isch&tbnid=BlsvrMuhKGnLPM:&imgrefurl=http://www.divinecaroline.com/22291/40715-consumer-driven-health-care-risk&docid=HpxtUCUa0LiHbM&w=254&h=193&ei=69NrTsX0NMqusAKNrInFBA&zoom=1&iact=hc&vpx=217&vpy=346&dur=387&hovh=148&hovw=180&tx=62&ty=59&page=3&tbnh=148&tbnw=180&start=36&ndsp=18&ved=1t:429,r:0,s:36

Effect on Consumer Perspectives

Google Images, (2011). Planned care model. Retrieved from, http://www.fmpa.net/_images/news/improving-your-health-care.gif

Impact on consumer perspective

The impact of the research showed consumers want:

More time with nurses,

Better communication on health related issues,

Education of treatment,

Healthier choices and lifestyle advice, and

Not feeling rushed while visiting their health care provider.

Methodology

Quality Health Care Questionnaire (QHCQ), and the SF-36 Health Survey. SF-36 is a 36

item survey for measuring health status on eight general areas

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Who? Various people were surveyed

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Effectiveness of the Study

The study was effective and

concluded:

Nurses should always teach

consumers about health care.

All classes of patients need to be

taught.

Conclusion

Future trends in health care research. The use of

information technology. Standardizing collection of

data.

Future trends in health care consumerism. Health care

will become more patient-focused. Increased

participation of patients in the management of their

health

Integration of those trends

ConclusionFuture trend of combining healthcare research with

consumerism.

The use of research to determine the affects of daily

patient care due to drug shortages.

The use of surveys to highlight increase and decrease in

healthcare consumerism.

Conclusion Article review

The study’s purpose:

Determining the consumer’s opinion of health care quality.

Determine the relationship of patient’s opinion of health status

and selected demographic variables.

Methods of the study included the use of questionnaires and

telephone interviews.

Findings of the study included patients place high importance on

knowledgeable staff.

Health care education received from nursing staff is a high priority

with educationally and economically challenged individuals.

References

Oermann, M. H., & Templin, T. (2000). Important attributes of quality health care:

Consumer perspectives. Journal of Nursing Scholarship, 32(2), 167-167-

72. Retrieved from http://search.proquest.com/docview/236456357?accountid

=35812

American Hospital Association. (n. d.) . Research and Trends. Retrieved from

http://www.aha.org/aha/research-and-trends/index.html