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TRENDS AND CONSUMERISM IN HEALTH
CARE
Important Attributes Of Quality Health Care: Consumer Perspectives.
Introduction• The objective of the study was to survey high-
quality healthcare from customers’ perspectives.
• The result of the study indicate that there is high importance of up-to-date and well-informed nurses, good communication with the patients, constant flow of information regarding illness or disease, medications and treatment methods, and information regarding how to live a healthy longer life and time spent on reviewing patients need.
• The study deduces that all patients, of any income level, should be well informed about the health issues related to them. (Oermann & Templin, 2000).
Consumerism or Customer Service in Health Care
A research done to measure the quality of healthcare
Consumers’ perspective on quality of healthcare they receive
Several surveys were conducted to know if they get
Patient education about illness
Information about healthcare
Effect on Consumer Perspectives
Impact on consumer perspective
The research showed that consumers want:
their nurses to spend more time with them,
better communication on their health-related issues,
better education on treatment plans,
information/advice to lead a healthier longer life, and
their healthcare providers not always be in rush but spent ample time with them while they provide healthcare services.
Methodology
Quality Health Care Questionnaire (QHCQ) form and the SF-36 Health Survey. SF-36 is a
survey with 36 item covering 8 general areas for measuring health status.
Oerm
ann &
Tem
plin
, 2
00
0, p
, 1
MethodologyO
erm
ann &
Tem
plin
20
00
, p
. 1
Evidenced Based Practices
SF-36 Health Survey
Quality Health Care Questionnaire
results Differences between
the qualitative and quantitative aspects of the data in regards to
descriptive statistics inferential statistics or both.
Descriptive Statistics
Details the description or feature s of the data
Who were surveyed
Objective of research and means of data collection
Inferential Statistics Descriptive statistics
quantitatively describes only
what the data is and shows.
Inferential statistics, on the other
hand, draws conclusion and
refers to (i) provides probability
of something that data presents
that may recur in the future or
(ii) extrapolating the result of
testing of the sample population
to entire population.
Effectiveness of the Study
The study concludes that:
Nurses should always educate
their patients on their healthcare .
Patients of any class should be well
educated on their health issues.
Conclusion
Future Trends in Healthcare Research - Use of
Information Technology. Standardization of Data
Collection.
Future Trends in Healthcare Consumerism. More
Patient-focused. Healthcare Services. Increased
participation of patients in their healthcare decision
and management .
Appropriate integration of these trends in healthcare
sector
Conclusion
Future trend of integrating healthcare research with that of
consumerism.
Due to shortage of drug, there is a need to determine the
daily patient care affects through researches.
Use of survey to highlight and forecast changes in
healthcare consumerism.
Conclusion Article Summary
The purpose of the study is to:
Determine the consumers’ opinion of healthcare quality.
Determine the relationship between patient’s opinion of health
status and selected demographic variables.
Methods of data collection were the use of questionnaires and
telephone interviews.
Findings of the study was that the consumers (patients) place high
importance on up-to-date and well-informed staff.
Healthcare education by nursing staff is of utmost importance for
all people, especially so for those with less education or low
income.
References
Oermann, M. H., & Templin, T. (2000). Important attributes of quality health care:
Consumer perspectives. Journal of Nursing Scholarship, 32(2), 167-167-72.
Retrieved from http://search.proquest.com/docview/236456357?accountid
=35812
American Hospital Association. (n. d.) . Research and Trends. Retrieved from
http://www.aha.org/aha/research-and-trends/index.html