Implementation of the

Social Insurance Management Information System (SIMIS)

International Conference on information and communication technology in social securityMoscow, Russian Federation29 June – 1 July 2005

Hussein AlOkbyGOSI, CIOAhmed AlOmranGOSI, Infrastructure Manager

General Organization for Social Insurance,Saudi Arabia

AGENDA

•SIMIS- The project

•SIMIS- A closer View

•SIMIS- e-services

•SIMSI- Key challenges

•Radical Shift in GOSI operation

•Benefit to GOSI

•Infrastructure

•Road Map

SIMIS- The project

•Strategic study been done in 9999

•The project was compliant with Component Based Development on the Latest technologies.

•Iterative Development Methodology was adopted, based on OOAD principles, in compliance with development methodologies assessed at SEI-CMM Level 5

Durati

on

3.85

years

Durati

on

3.85

yearsEffort

106 p.y

Effort 106 p.y

Peak team size105

Peak team size 105

FOCUS POINTS

•Web Based System for Social Insurance & Management functions. •Intranet / Extranet / Internet access for GOSI stakeholders - Employers, Hospitals and Contributors•Workflow/Security Component for Role task assignment, user authorization and authentication •Data Warehouse implementation for Top Management and Actuarial Reporting•Integrated Document Management System•Data Migration to port the existing system data to the new application•Extensive "e-services" implementation

SIMIS- IMPLEMENTED AND LIVE

•Release 1 comprising of Inventory, Purchase, Contracts and Investments application modules which going LIVE from Sep 2003

•Release 2 comprising Budgets, Fixed Assets Real Estate and Personnel application modules going LIVE in Oct 2003

•Release 3 comprising Social Insurance and Financial Accounting modules going LIVE from Mar 2004

VOLUMES BEING SUPPORTED

Number of Employers being serviced105,462

Number of Contributors being serviced2,733,033

Number of Beneficiaries being serviced162,472

Volume of Investments supported147,557

Number of social insurance transactions per month

10123

Number of contributors added per month2296

Number of establishments added per month20531

Number of Finance receipts issued per months4812

Number of contribution payment certificates issued per month

1651

Number of Annuity benefits registered per month

11537

Number of Injuries registered in a month11530

Number of Daily Allowance payments per month147,557

SIMIS- A CLOSER VIEW Functional Domain Supported

Social Insurance

Common/Management Functions

Registration

Contributions

Hospital

Annuities

Occupational Hazard

Bank

Internet User

Establishment

RPAFinancial Accounting

GO

SI

Ap

plic

atio

n

HIGHLIGHTS

•Rule Driven approach-

•easy maintenance

•Easy enhancements / customizations

•Dual Language- supporting Arabic and English languages (labels, error messages, reports, letters and online help text)

•Dual Calendar- Establishments can choose the calendar with respect to timing their GOSI-related commitments.

•Second level of Authentication- sensitive tasks need a higher level of security authentication, iKey technology been used to provide second level of password

•The user will be identified by the password stored in the ikey.•Ikey will be given to users performing sensitive work only. •User can not perform any sensitive work without connecting the ikey to the device.

•Enhance business efficiency

•Give a better understanding of the business.

•A base for Actuarial analysis.

DW

Market Intelli-gence

Contribution•Seasonality•Income•Defaulters•Coverage

Benefits•Cash flow•Fraud analysis

OH•Fraud analysis •Risk Profiling•Advisory services•Expense analysis

Investment•Trading income•Interest income•Fund Mgr. - performance

Actuarial•Pricing advice - industry/region etc.•Risk analysis•Benefit calculations

O L T PO L T PRegistration Contribution BenefitsOH Investments

Operational- Performance

HIGHLIGHTS –DATA WAREHOUSE

• Effective tracking of activities and productivity • Round-Robin method.• Roles are identified and tasks assigned to the same. • Users are assigned roles and thus the workflow is devised based on approval rules.• Each intranet user has his / her own Workflow inbox• Interfaces with the Personnel module to establish availability / non-availability of users and to assist in workflow routing.

HIGHLIGHTS- WORK FLOW

Work flow

Approve

rejected

manager

Reg. clerk

cancelled

cancelled

Work flow

DBApprove

• transactions will be entered in SIMIS and related document will be scanned locally. • Transaction and its corresponding images will be routed for higher approval. • Approval cycle can be within office departments or up to the top management in the Head Quarter. • More than 50 scanning stations •10.000 images per day

HIGHLIGHTS- DMS

Workflow

Workflow

Image

Image

Image

DMS

Verification

Establishment

Regn. Clerk

ScannerStore

Approver

WorkflowWorkflow

Workflow

ImageImage

ImageImage

ImageImage

DMS

Verification

Establishment

Regn. Clerk

ScannerStore

DMSDMS

Verification

Establishment

Regn. Clerk

ScannerStore

VerificationVerification

Establishment

Regn. Clerk

ScannerStore

Establishment

Regn. Clerk

EstablishmentEstablishment

Regn. ClerkRegn. Clerk

ScannerScannerStoreStore

Approver

Workflow

Workflow

Image

Image

Image

DMS

Verification

Establishment

Regn. Clerk

ScannerStore

Approver

WorkflowWorkflow

Workflow

ImageImage

ImageImage

ImageImage

DMS

Verification

Establishment

Regn. Clerk

ScannerStore

DMSDMS

Verification

Establishment

Regn. Clerk

ScannerStore

VerificationVerification

Establishment

Regn. Clerk

ScannerStore

Establishment

Regn. Clerk

EstablishmentEstablishment

Regn. ClerkRegn. Clerk

ScannerScannerStoreStore

Approver

SIMIS- eServices

• To be really effective, an e Government initiative should touch almost every aspect of Information Technology.

•To ensure a focused and cost-efficient approach, it is necessary to really understand the end needs of the actual customers.

With employeesWith companies

SIMIScommunication

With othergovernments

With citizen

• The users were categorized into three different groups. The requirements of such groups were defined to be certain that

SIMIS fulfill all requirements in order to ensure the system success.

Citizen requirements

•Access everywhere, anytime

•Personalized, simplified

SIMIS- eServices -continued

Establishments requirements

•Speedy, efficient, low cost

•Transparent & reliable processes

Government requirements

•Exchange and sharing information

All Contributors registered with GOSI will be able to access the application from Internet 24*7 from anywhere through their Social Insurance Numbers and PINs given to them.

All Establishments registered with GOSI will be able to do various functions, which have been logically grouped into the Registration, Contribution and Occupational Hazards module, over the Internet so that both parties, GOSI and the Establishments, are benefited.

SIMIS provides a lot of services to other government’s agencies, for example it allows the authorized government's agencies to inquiry about the registered worker and establishments through secure internet link.

• Data Migration: Migrating 30 years old ADABAS data to Oracle

•Different structure

•Complicated mapping rule

•Clean and migrate at the same time

•New Technology: state-of-art technology used to develop and operate SIMIS, which needs expertise to run and administer

•User Resistance:

•Users afraid from the new technology

•Users don’t want to lose their experience in the old system

SIMIS- Key challenges

Benefits to GOSI

•Reduction in Transaction Cycle Time

•Fraud detection

•Unified Processes

•Paperless operations

•Fully automated and integrated systems

Infrastructure

SIMIS provide service to 2000+ GOSI’s users and to the online users as well, so it must be available 24/7 and accessible form anywhere.

IN ORDER TO PROVIDE THESE SERVICESGOSI built a reliable, available, and secure Infrastructure, consist of the 3 P’s: Platform

People

Processes

Infrastructure -Network

Network •WAN covers 30 field offices in the Kingdom:

•Point to point leased lines •VSAT networks

•Network Management •Network Security (Firewalls, IDSs)•24/7 Monitoring

Communications •Messaging/Email •Corporate Internet Access •Voice Over IP •Voice/Email Integration

Madinah

Yanb

u

Hafr-el-Batin

JoufTabu

k Hail

Buraidah

JubailDamm

am

AhsaRiyadh

JeddahMakkah

Taif

Baha

Abha Najran

Kharj

Jazan

Red Sea

Arabian Gulf

Arabian Sea

Arar

Madinah

Yanb

u

Hafr-el-Batin

JoufTabu

k Hail

Buraidah

JubailDamm

am

AhsaRiyadh

JeddahMakkah

Taif

Baha

Abha Najran

Kharj

Jazan

Red Sea

Arabian Gulf

Arabian Sea

Arar

Infrastructure –Systems & storage

Server management •60+ high and low end servers•High-Availability Clustering support load balancing and failover.

Storage •Storage Area Network (SAN): 3 Tb EMC Clariion •Network Attached Storage (NAS): An attached storage to serve support applications and tools.

Infrastructure –Control tools

Desktop management •Remote Management •Software Delivery•Asset Management

NSM•Network Monitoring: online and historical reports

Help Desk •24/7 User Support •Remote Problem Diagnosis and Resolution

Infrastructure –Security

•All machines that connected to GOSI network are protected by an antivirus system and are updated periodically.

•A BS7799 Gap Analysis made to block the security gap and to ensure that our system is complying with international policy and standards.

•A periodically pen test and vulnerability study made to ensure best security level.

Infrastructure –Disaster recovery

•To ensure the continuation of business in case of a disaster occurs,

•A fully redundant system been installed in the main site (Riyadh)

•A disaster recovery site been built in Jeddah office, 1000 km away from Riyadh Head Office.

•A plan been prepared that shows how to fail over to the DR in case of disasters.

Jeddah

Road map –IT strategic initiatives

Future projects that will add new services to GOSI's pool of e-services:

Portal:•A single point of entry into the systems, •Personalized to each user or user group.

CRM:GOSI Customer

Network

EnterpriseServerInfrastructure

NetworkInfrastructure

Expert

MailKiosk FAXE-MailIVR PC/Internet

*

* = Phone/ Screen Phone

EFT

Registry

"Middleware"Data AccessCall ManagementWorkflow and Queue MgmtReporting, Etc...

Data BasesIndividualGroupMortgageCust.Info.Contact etc...

Host System

Data Bases

Field Office CSR

GOSI Customer

Network

EnterpriseServerInfrastructure

NetworkInfrastructure

Expert

MailKiosk FAXE-MailIVR PC/Internet

*

* = Phone/ Screen Phone

EFT

Registry

"Middleware"Data AccessCall ManagementWorkflow and Queue MgmtReporting, Etc...

Data BasesIndividualGroupMortgageCust.Info.Contact etc...

Host System

Data Bases

Field Office CSR

Road map –IT strategic initiatives

Quality accreditation:SIMIS developed and unified work procedures in all GOSI’s facilities. Now GOSI is aptly placed to certify its business and IT processes substantiating the same through certifications such as ISO. GOSI's ICT center started studying the requirements and conditions to acquire the ITIL quality certificate in performance.