Implement BPM Storyboard Sample

8/12/2019 Implement BPM Storyboard Sample

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Info-Tech Research Group 1

V2

Implement Business Process Management

Realize the full potential of your business processes.
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Business Process Management (BPM) implementation projects require aunique blend of business and technology resources working together to besuccessful, delivering operational and strategic value to the organization.

Introduction

IT managers, CIOs, and decision makersinvolved in the implementation of BPM.

Small and mid-sized organizations lookingto adopt more process-oriented approachesto running their business.

Large enterprises wanting more visibilityinto, and control of their processes.

Any size organization looking to understandmore about technology options forimplementing BPM.

Organizations wanting to understand moreabout how to fit BPM initiatives into largerinitiatives.

Understand the costs, benefits, and timeinvestment required for a successful BPM

implementation. Discover the BPM activities that will deliver

the biggest benefits to your organization.

Learn how to take an agile iterativeapproach to BPM implementation so thatbenefits are realized early.

Understand the challenges commonly facedduring BPM implementation, and how toavoid them.

Model, Simulate, Streamline, Automate, andManage processes within three differentlevels of BPM maturity.

This Research Is Designed For: This Research Will Help You:


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Executive Summary

1. Compliance with regulations is a greaterBPM benefit than shorter cycle times:Survey results show that BPMimplementations provide more control andauditability of processes with higheraccountability from staff executing activitiesin the processes.

2. Organizational culture, businesssupport, process and technologymaturity are inputs to overall BPMmaturity levels:BPM can be done with or withouttechnology. Understanding yourorganizations position on these four levers

will help you select an appropriate BPMimplementation path.

3. There are tangible and intangiblebenefits to BPM:Organizations who set out to improvetangible measurements with BPM discovermany intangible benefits as well.

Info-Tech Insight

Streamline, Automate, and Manage Processes

Identify process bottlenecks and implement corrective actions bychanging process flow, resourcing, and/or improving process control.

Use an iterative process automation approach for faster time to value.

Use automation technology appropriate for your level of BPM maturity.

Monitor and manage processes to measure KPIs and seeimprovement.

Discover, Model, and Simulate Processes

Use traditional workshops, job shadowing, or innovative socialcollaboration and data mining to discover processes.

Select repeatable and finite core business processes to ease your wayinto BPM and demonstrate business value.

A range of tools exist to model processes from inexpensivediagramming to advanced process modeling: understand thecost/benefit ratio for each alternative.

Define Your Implementation Strategy

Address cultural challenges first or progress will be slow: fear ofprocess change and poor process knowledge are the biggestchallenges to BPM implementation success.

Assess your level of BPM maturity to select an appropriateimplementation path: dont try to do too much with too little.


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Develop a Business Process Management (BPM) Strategy

Business Process Management (BPM) is a nebulous term with vague descriptions, blurrytechnology definitions, but very realbenefits. BPM manages the entire lifecycle of a process,with technology merely supporting that lifecycle and only where it makes sense.

This solution set will help you understand what BPM is, what its not, and how to build a BPMstrategy. Discover the BPM activities that deliver the biggest benefits. Learn how to get BPMbenefits regardless of technology investment.

Implement Business Process Management

This solution set will help you understand how to implement a BPM initiative regardless of the level of technology thatwill be used to support the initiative. It will provide insight and guidance on technology solutions available to assist withthe initiative but is about approaching BPM as an organizational discipline.

Follow Info-Techs Business Process Management Roadmapfor additional BPM guidance and advice

Vendor Landscape:

The Right eForms Solution

Determine which eforms vendor fits bestwith your needs and budget.

Vendor Landscape Plus: Business ProcessManagement (BPM) Suites

Determine what type of BPM software yourorganization requires.

Evaluate BPM vendors on price, features,and products.

Understand the benefits and challenges ofeach product for selection and use.

BPM Strategy
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1

2

3

4

5

BPM is a collection of methods and tools used to document, improve, and

monitor business processes.

Streamline processes, improve consistency, increase visibility,and highlight opportunities; do it all with BPM

The process is monitoredto ensure it isefficient and effective.

Automationis introduced into the processwherever possible.

The process is streamlinedthrough re-engineering to fill gaps and eliminatebottlenecks.

The model is simulatedin order to identifygaps.

A business process is modeledto document

its current state.

=

A B

D=

E

C

A B C

An undefined,

inconsistent, andover-complicatedprocess...

A simplified,

consistent, andstreamlined

process.

BECOMES

The process still generates the same output,but unnecessary steps and bottlenecksare eliminated.

The Process The Result


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Implement BPM with a five-step lifecycle to maximize yourchances of success

1. Modelling

Discover and document your processes.

2. Simulation

Simulate process execution and measurethe results.

3. Streamlining

Use simulation and real world processmetrics to identify and remove bottlenecksfor more effective processes.

4. Automation Take an iterative approach to automate

processes for faster time to value.

5. Management

Monitor, manage, and measure processesfor continual improvement.

Follow these steps to guide your organization through its BPM

implementation.

The Lifecycle


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Whats in this Section: Sections:

Define your implementation strategy

Implementation Strategy

Process Modelling

Process Simulation

Process Streamlining

Process Automation

Process Management

Understand the costs, benefits, and time investmentrequired for a successful BPM implementation.

Understand the challenges commonly faced duringBPM implementation, and how to avoid them.

Assess your organizations BPM maturity level andselect the appropriate path.



Manage your processes effectively, or suffer the consequences;those without BPM arent realizing their full potential

Organizations with poorly managed businessprocesses suffer from the following symptoms:

Lack of knowledge sharing and collaboration among linemanagers limits process streamlining to individual teams.

Processes that achieve similar aims vary from departmentto departmentwith no single best practice.

Even when process outputs are specified there isnt adefined way of achieving objectives.

Consistently missedservice delivery targets.

It is impossible to predict when and where processbottlenecks occur.

Unwillingness of staff tocomply with standards andprocesses.

Inability to point auditors to proof of compliancedocumentation.

Implement BPM to meet targets, increase compliance, and to improve

communication.

IT departments are managing their business processes by:

Equipping the business with the technology necessary to effectively test, optimize, and track processes.

Implementing standardized IT processes.

Continually monitoring the effectiveness and efficiency of business processes in order to make changes when required.



Lower defect rates, reduce delays, shorten cycle times, andgain more flexibility in your business processes

BPMPerformanceMetrics

How?AverageImprovement

Defect rates

BPM improves the predictabilityof processes by helping

organizations understand howthey really function.

10%

Frequency ofservice orproductdelays

BPM minimizes the likelihoodof surprises that can delayproduct or service delivery.

10%

Cycle timeProcess evaluation can reducethe number of steps in

processes.

15%

Customizationand flexibility

By providing a window intoorganizational processes, BPMfacilitates mixing and matchingcomponents to produce newproducts and services.

15%

*BPM improvement statistics are based onInfo-Tech survey data, N=73.

Based on a survey of Info-Tech clients, BPM implementation leads to

improvements of major factors that can increase profitability.

Without BPM With BPMAnnualRevenue $1,000,000 $1,150,000Defect rate 10% 9.000%Defect cost

$100,000

-$103,500

Results $900,000 $1,046,500

Example:An organization with a 10% defect rateimplements BPM. Improved processconsistency, efficiency, and effectiveness drives:

A 10% improvement in the defect rate.A 15% reduction in cycle time,enabling theoutput and selling of 15% more product.

The organization increased revenues by$150,000 per year, and saved $3,500 per yearfor a net benefit of $146,500 per year.

Difference$150,000-1.000%-$3,500

$146,500



Improve compliance with regulations rather than focusing onBPM for reducing cycle times

Over 80% of organizations saw clear benefits as a result of BPM

implementationmost significantly in improving regulation compliance.

Source: Info-Tech Research Group,N = 40

1. The positive impact score was calculated by taking the percentage of respondentswho selected 4, 5 or 6 on the impact scale that went from 1 = Very NegativelyImpacted to 6 = Very Positively Impacted.

2. The improvement score was calculated by taking the percentage of respondentswho selected 5 or 6 on an agreement scale that went from 1 = Strongly Disagreeto 6 = Strongly Agree.

BPM brings a host of other benefits to thetable, including:

Reliability: Processes are repeatable,automated, and streamlined.

Improved reputation:Business unit perceptionof IT improves as reliability improves.

Work-life balance:IT staff can more accuratelyplan for their workload based on processtracking and estimates in order to avoidovertime.

Profitability:Aligning IT activities closely withthe goals and needs of the organizationpositively impacts the bottom line.

Improved efficiency:Repeatable, service-oriented IT processes result in a smoother-running business.

Predictability:More projects and tasks will becompleted on time and on budget.

Increased productivity and efficiency:Resolution of requests mean that end usershave what they need to do their job.



Dealing with the challenges of BPM revolves around being proactive rather than reactive.

Many factors challenge the success of BPM implementation, but fear of

process change and poor process knowledge are foremost.

Address cultural challenges first or progress will be slow

Fear of burdensome complexity makes both the

business and IT unite in resistance.

- Operations Manager, Financial Services

[Getting] buy-in [was our greatest challenge].

Employees are resistant to change and the benefits

of the change in processes must be clearly

conveyed or the project will be met with resistance.

- CEO, Professional Services

The lack of business unit knowledge [is our greatest

BPM hurdle]. IT is expected to be the holder of all

business process knowledge. [But] business units

have not historically taken the responsibility to map

processes (particularly cross-departmental

processes) or to update them.

- IT Director, Financial Services

Source: Info-Tech Research Group,N = 65

Business leaders weigh-in on the challengesthey faced when implementing BPM:



Info-Tech Research Group Helps IT Professionals To:

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Make the right technologypurchasing decisionsfast

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Manage business expectations

Justify IT spending andprove the value of IT

Train IT staff and effectivelymanage an IT department

Info-Tech helps me to be proactive instead of reactive a cardinal rule in a stable and leading edge IT environment.

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