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Impacts of e-government according to the structure of public authorities
By Maika Fieguth
Introduction
Summary
The term paper analyse how e-government benefits and changes the structure of public authorities.
The focus is on the local authority.
Potentials and barriers will be presented.
Introduction
Term definition
E-government is „the business activity of public administrative agencies in correlation with the governance and adminstration reliant upon information and communication techniques under participation of citizens and internal administrative communications partners“ (so-called Speyer-definition).
The structure of public authorities includes responsibilities, competences, organisational units, internal and external workflow.
Agenda
1. Introduction
3. Impacts
4. Barriers
5. Final comment
2. Potentials
Potentials
Survey
Information
Communication
Transaction
Integration
Rationalization
Potentials
Information
Current information is independent of time and place. Considerable
knowledge data bases are available. Useful tools are:
Web portals, homepages and databases
„Responsibility-finder“
Automated self-recording
Potentials
Communication
Direct contact is possible independent of time, territorial constraints can
be abolished. External and internal communication is more efficient.
Contact forms and emails allow to contact the responsible official directly.
Virtual mail-administrating centres
Potentials
Transaction
E-government allows the electronic implementation of complex transactions E-service like booking an adult education course (VHS) or the electronic
dunning procedure Case study: „Elster“
Effect: Using only one media reduces the processing time,
background processes will be streamlined.
Potentials
Integration
Better cooperation among governmental units over distance and
with third parties
Ocassional involvement of non-governmental third parties Benefit: Sometimes external service providers are closer to the client‘s
problem und more specialized.
Potentials
Rationalization
Automation of administrative procedures Software runs the complete processing of applications.
Parallelization Different officials can access the electronic documentation at the same
time.
Economization Personel cutback
Agenda
1. Introduction
2. Potentials
4. Barriers
5. Final comment
3. Impacts
Impacts on the structure of public authorities
Survey
Organisational impacts
Processual impacts
Impact to the self-image
Impacts on the structure of public authorities
Organisational impacts
Redesign of organisational structures and administrative competences Stronger delegation of responsibility Personal responsibility rises Streamlining quality assurance Less hierarchy levels and bigger organisational units Process-oriented organisation-modells with more team and project work
Impacts on the structure of public authorities
Organisational impacts
Changing of the organisational form Division in organisational units
The units specialize in subject or product. Example: Separation between front and back office Case study: ArGe
Classical structures of a closed system (line organisation) combined with networked structures of an open system (networked organisation).
Networked structures create extra interfaces.
Organisational impacts
Closed System (linie organisation)
Project leader
Subproject leader 1 Subproject leader 2
Member subproject 1 Member subproject 2
Organisational Impacts
Open system (networked organisation)
Project leader
Subproject leader1
Member subproject 1
Subproject leader 2
Member subproject 2
Impacts on the structure of public authorities
Processual impacts
Increase in efficiency
Elimenation of processes which don‘t add value E.g. joint underwriting, unneeded partizipation and quality insurrance,
media disruption
Software replaces automatically simple routine jobs
Better technical support
Impacts on the structure of public authorities
Processual impacts
Workflow Customer-relationship-management-systems (CRM) IT-surported workflow systems
E-service Online transactions Online acces to information Electronic marketspace
Impacts on the structure of public authorities
Impact to the self-image
The changed self-image of public authorities
Public authorities perceive themselves as service providers.
The citizen is perceived as a customer.
Effect: More flexible organisational structures, more service orientation
Agenda
1. Introduction
2. Potentials
5. Final comment
3. Impacts
4. Barriers
Barriers
Survey
User-side
Authority-side
Legal barriers
Barriers
User-side
Lack of knowledge about e-government applications
Lack of general acceptance within the population
Lack of internet access
Barriers
Authority-side
Only rare cooperations between authorities
Financial concerns
Management deficit
Qualification deficit
Motivation deficit
Barriers
Legal Barriers
Right of self-administration, Art. 28 par. 2 GG (Constitution of the Federal Republic of Germany)
Constraints of competences
Data protection
Agenda
1. Introduction
2. Potentials
5. Final comment
3. Impacts
4. Barriers
Final comment
Result
More transparency of administrative agencies
More independence of time and place
Better engineered processes
Reduction of holding time and required wait time
Improved citizen service
Final comment
Result
E-service and workflow is growing.
Public authorities increasingly cognize the potentials of e-government, but because of the mentioned barriers the implementation still takes place slowly.
Thank You
Dziękuję bardzo
Vielen Dank