How to activate •Go to amvic.org to access the portal where you can manage your licence/registration.

•Click either “businesses” or “salespeople.” Note: If you have a business and a salesperson registration you will have to activate both accounts separately.

•Choose “manage your business licence” or “manage your salesperson registration.”

•Enter your email address that is on file with AMVIC, leave the password empty and click “activate online.”

•Enter your licence or registration number and be sure to put the prefix of “B” in

Having trouble activating? Click here for a how-to video!

Your photo here

name issued date

Known as Expiry date

Registration number

Once you have access to the online portal you can: •sign up for or renew your salesperson registration •apply for or renew a business licence •register for the salesperson course •make licence, registration and course payments by credit card (up to $1,000)•update your business and/or personal information •report and remit the sales levy by credit card (up to $1000)•add or remove salespeople associated with your business

Why do you need my photo?

A M V I C n o w r e q u i r e s n e w salesperson applicants to upload a photo of themselves.

This is because AMVIC plans to start issuing wallet-sized salesperson identification cards.

Consumers, AMVIC inspectors, or investigators may ask to see your photo ID card. The ID card launch will be announced soon.

front if you are a business and “S” if you are a salesperson. Carefully read all of the instructions on the screen and enter all required data before clicking “activate now.”

•Continue through verification steps, set a new password and provide answers to your chosen security questions.

•Click “activate now” for a final time.

•Now your web portal access is set-up. Click “login” and enter the personal email address you provided and the password you selected. This is how you will enter the portal from now on.

volume 3, 2014

Activate your online profile Calling all AMVIC-licensed businesses

and registered salespeople

published by AMVIC for registrants and licensees impact

@When’s the next course? Soon it will be whenever you want

Many of you have asked for AMVIC’s Salesperson Fair Trading Act course to be available online. The answer is yes and AMVIC is working as quickly as possible to make it happen.

The new three hour, highly interactive online course will be available for new salespeople to take any time of day, any day of the week. Want more time? The course can be spread over hours or days, but must be completed within one month.

How?Once it launches, sign-up for the course through AMVIC’s new web-based self service portal.

Who?The course is a requirement in order to be registered as a salesperson.

Cost?Course fee will remain at $160. Since the course will be immediately accessible to all users, the fee charged will be a final transaction.

Exam?Salespeople can take as much time as they need, up to one month, to work through the course before attempting the final exam which is also online. The online format allows potential salespeople to complete the course before applying for a sales position.

Exams will be graded right away meaning quicker registration processing.

A score of 80 per cent or higher is still required to pass the final exam.

Once online, all salespeople will be

able to complete AMVIC’s Fair Trading

Act and regulations training course before

being registered for sales and selling

vehicles.

Questions? Contact education@amvic.org IMPA

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Jackson handing out AMVIC brochures during the autograph session. Jackson’s #56 Dodge Challenger placed 7th July 11 at the Edmonton International Raceway.

AMVIC makes NASCAR debut The Alberta Motor Vehicle Industry Council sponsored car #56 of the Jim Bray Racing Team in the July NASCAR Canadian Tire Series event “Alberta has energy 300.”

Its driver, Larry Jackson handed out AMVIC brochures to car enthusiasts during the event’s autograph session.

“It is another way to connect with Albertans to share who we are,” John Bachinski, executive director of AMVIC said.

AMVIC was the title sponsor of #56 for the race which reached even more Albertans through its broadcast aired on TSN across Canada. During the race the announcer introduced AMVIC several times.

“As Alberta’s automotive industry regulator we want consumers and industry to be aware that we are a resource to turn to whether the question or concern is before, during or after a vehicle purchase or automotive repair,” Bachinski said.

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Largest conviction in AMVIC’s history

RV dealer sentenced to 7 years for scamming AlbertansA Court of Queen’s Bench Justice sentenced Arnold Donszelmann to seven years in prison for defrauding 36 Albertans in a scam dating back a number of years.

“AMVIC shut him down, we put an end to this scam,” John Bachinski, executive director of the Alberta Motor Vehicle Industry Council said.

Donszelmann, who owned and operated Leisure RV in Millet, Alberta, sold dozens of RVs to people as part of an elaborate fraud scheme. Many customers e n t e r e d h i s s o - c a l l e d management program where he promised to lease the owners’ RVs out for them and pay the owners part of the proceeds as an investment of sorts.

The problem was Donszelmann did not have clear ownership of the RVs meaning he did not have the right to sell them. However, many purchasers got the payments they expected so the scam carried on for years without them realizing they were actually victims, not owners.

Eventually the payments were late or infrequent. Many of the owners got tired of hearing excuses as to why they could not see or access their RVs. Suspicions grew,

AMVIC was alerted and launched an investigation and cancelled Donszelmann’s business licence in 2007.

AMVIC charged Donszelmann with fraud in 2012.

On April 26th of this year, an 11-person jury convicted Donszelmann of 31 counts of fraud over $5,000 under Section 380(1)(a) of the Criminal Code.

“Our investigators worked long and hard to bring Donszelmann to justice,” Bachinski said.

Donszelmann was sentenced to

seven years in prison and has been ordered to pay more than $2.3 million in restitution to the victims.

“He has hurt a lot people who have lost significant amounts of money. I hope the victims will be able to recoup at least some of their financial losses,” Bachinski said. “AMVIC, as the Regulator for the RV industry, works to protect Albertans. I can assure you we will continue to put a stop to any other scammer who tries to set-up shop here.”

Donszelmann filed a notice of appeal against conviction and sentence on July 24, 2014. An appeal is a hearing before a panel of three judges who will decide whether an error was made during the trial.

Alberta’s appeals branch says, on average, an appeal is heard nine months to a year from the time the appeal was filed. Donszelmann’s appeal will likely be heard in spring or summer 2015.

Donszelmann applied for bail during the appeal process and was denied bail on July 30, 2014. He remains in custody at a federal institution.

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Changes to the AMVIC board Wayne Paulsen, appointed to the AMVIC board of directors by the Canadian Independent Automotive Association—Alberta chapter, is the new board chair.

Former chair, Pat Asplund, who was appointed to the board as an industry-at-large director moves on to past chair.

Industry-at-large director Doug Airey was elected treasurer and Todd Plotnikoff, appointed by the Recreation Vehicle Dealers Association of Alberta, is now board secretary.

Peter Lokstadt is the newest AMVIC board director. In June, Lokstadt was appointed to a three year term by the AMVIC Society as industry-at-large director. Lokstadt runs Southern Auto Body, a family-owned body shop that has been in business in Edmonton for more than fifty years. Peter has served on the AMVIC board in the past.

The AMVIC board is comprised of 13 directors. Seven directors are appointed from industry and six directors are appointed by the Minister of Service Alberta. Click here for the current list of directors.

Clearly communicate the impact of vehicle

modifications

Not all consumers are aware of how modifications, such as engine enhancements, can impact their vehicle’s manufacturer warranty. Take the extra step for the consumer and clearly document the changes and the effects these changes will have on the vehicle’s warranty.

Remember, failure to fully disclose the impact of a vehicle modification to the consumer may be an unfair practice under the Fair Trading Act.

AMVIC has recently updated the mechanical fitness assessment and deposit agreement form. Head to amvic.org to print your updated copy. R e m e m b e r, t h e Ve h i c l e Inspection Regulation requires that a mechanical fitness assessment be provided to the customer before they enter into a purchase

contract for a used vehicle. The deposit agreement is a suggested resource but it is not required by legislation.

Please ensure that you are using the most recent version of all forms posted at amvic.org. Outdated versions may affect compliance if the form is mandated by legislation.

Be sure to use updated forms

Peter Lokstadt was appointed in June to a three year term on the AMVIC board as industry-at-large director.

Photo (top): AMVIC Annual General Meeting, June 17, 2014. This past February AMVIC celebrated 15 years as the regulator of automotive sales and repairs.

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2013-14 AMVIC highlights April 1, 2013-March 30, 2014

EducationThe Fair Trading Act course was held 81 times at five locations across the province. Enrollment grew by roughly 12 per cent in 2013/14 compared to the previous year.

All course registrations are now handled online. Once a salesperson receives their conditional registration from AMVIC, he or she can log on to the portal to register for a class. Note: seats are not confirmed or reserved until payments are processed.

163 administrative reviews

were held by the executive director.

As a result, there were a

total of

37 undertakings.

And, 11 business licenses

& 34 salesperson

registrations

cancelled or refused.

InvestigationsFai l ing to prov ide a complete mechanica l f i tnes s a s sessment or wr i t ten s tatement containing the information p r e s c r i b e d by t h e regulations prior to entering in to a contract to sell a used vehicle were the most common reason for charges to be laid under the Fair Trading Act in 2013-14.

Following closely behind is businesses or salespeople operating without a licence.

LicensingAs of March 31, 2014 there were 6,939 businesses licensed, and 10,553 salespeople registered by AMVIC.

Visit amvic.org for valuable information on the rules and regulations and how to ensure you comply.

Click here to view the 2013-14

Annual Report

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2013-14 Charges April 1, 2013-March 30, 2014

TSA 65(1)(h) - Incomplete mechanical fitness assessment. A MFA must be provided to the consumer before entering into a used vehicle sales transaction.

FTA 104(1) - Operating without a business licence. Could be a curber, may have failed to renew on time, etc.

FTA 6(4)(b) - Providing a misleading statement of opinion when the consumer is likely to rely on that opinion to their disadvantage.

FTA 6(4)(e) - Representing goods or services as being of a particular standard, quality, grade, style or model if they are not.

ABR 12(i) - Representing to a consumer that the business has the ability to install equipment or to perform a particular repair or service when the business does not.

FTA 104(2) - Did not have a separate licence(s) for other business location(s).

FTA 6(3)(a) - Entering into a consumer transaction if the supplier knows or ought to know that the consumer is unable to receive any reasonable benefit from the goods or services.

FTA 6(4)(h) - Representing that goods have or do not have a particular prior history or usage if that is not the case.

FTA 6(4)(a) - Doing or saying anything that might reasonably deceive or mislead a consumer.

*FTA, Fair Trading Act*TSA, Traffic Safety Act*ABR, Automotive Business Regulation

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3

2

11

2

1

1

1

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*FTA, Fair Trading Act*TSA, Traffic Safety Act*ABR, Automotive Business Regulation

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If Glimmer RV were a real business, their ad would comply with the Fair Trading Act and regulations because…

555-555-5555 Anytown, Alberta

Glimmer

RV RV Monday - Saturday 8 a.m. - 7 p.m.

Glimmer

Don’t miss out!

$297.56

biweekly payment

5.99%

for first 5 years

Drive away today in the Glare 2015 Sheen for $90,000

plus GST (not including cost of financing)Biweekly payments of $297.56 plus GST at 5.99% fixed interest on a 60 month term amortized over 240 months on the Glare 2015 Sheen class c model, as pictured. Total cost of credit on 60 month term is $26, 479.24. Stock #RV5555.

•The APR (interest rate) being advertised is for a 60 month term of the total 240 month amortization period. The ad must disclose the APR, term and total cost of credit for the 60 month term. The ad must also disclose the amortization period, which is the time over which all regular payments would pay off the amount borrowed. The amortization information is a reasonable assumption and clearly identified as such.

•APR (interest rate) is as prominent as the monthly payment.

•Ad includes price of the total cost of the vehicle, excluding GST and financing charges.

•Stock number for the vehicle being advertised is included.

•AMVIC logo indicates the business operator holds an automotive business licence. (Use of “AMVIC licensee” acceptable, but logo preferred).

A l l A M V I C - l i c e n s e d automotive businesses and salespeople who advertise in Alberta must be in compliance with the Fair Trading Act and associated regulations. More information on advertising rules, including a summary of the legislation, can be found

at amvic.org

Tips for RV ads

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