How do I reply to my messages?..............................................................................................2How can I see the quotes offered to me?.................................................................................3How do I send messages to multiple suppliers at the same time?...........................................3How do I check if my message was sent successfully?.............................................................3How can I know if the receiver has read my message or not?..................................................4How do I find my old messages in my inbox?...........................................................................4Why do I receive quotations from a lot of suppliers(all of my contacts)?.................................5How do I add an attachment when sending messages?...........................................................5Which document can I send as attachment?............................................................................5Can I hide my contact details?..................................................................................................6What is “Reject Inquiry”?..........................................................................................................6How many inquiries I can send?...............................................................................................6How to delete emails?..............................................................................................................6How to find my contacts?.........................................................................................................7How can I send a product through message to my seller?.......................................................7What is spam email?.................................................................................................................7How to check all new messages I have not read?.....................................................................7How do I reject inquiry?............................................................................................................7How to set auto reply on inquiries section?.............................................................................8How can I set a signature for my sent emails?..........................................................................8Why do I see “Receiver is invalid” when sending a message?..................................................8Where can I find my templates.................................................................................................8How do I send the same request a trusted contact request?...................................................8

How do I reply to my messages?

If you receive a new quotation or inquiry, and you want to reply to it, you may simply click this quotation or inquiry in the list and in the next detail page, you will find a blank window at the bottom just like in the following screenshot, you press the blank window so that you can start replying to this message:

How can I see the quotes offered to me?

If the supplier has sent you an online quote, you can simply check it by click “View Quotation” button in the detailed message page.

How do I send messages to multiple suppliers at the same time?

Sorry, you cannot send messages to multiple suppliers at the same time in the new Message Center.

How do I check if my message was sent successfully?

If you want to check if your message has been sent successfully to the supplier, you can click each conversation and in the detail page, you will see the messages you sent before. You may also refer to the following screenshot:If you want to check what messages you have sent to the supplier, you can click the each conversation and in the detail page, you will see the messages you sent before. You may also refer to the following screenshot:

How can I know if the receiver has read my message or not?

You may find the status of your message in the detailed page of each conversation, to see if a certain message has been read or not. Here is an example for your reference:

How do I find my old messages in my inbox?

这也叫问题？如果你指的是已读消息Please refer to the following screenshot:

Why do I receive quotations from a lot of suppliers?

If you have ticked the following option when you are sending an inquiry on Alibaba.com, you may receive quotations from other suppliers.

How do I add an attachment when sending messages?

Please refer to the following screenshot:

Which document can I send as attachment?

Attachment Format: Jpeg, Jpg, Gif, Png, PDF, PPT, Word or Excel

Can I hide my contact details?

Yes, you can hide your contact details in your Privacy settings by referring to the following screenshot:

What is “Reject Inquiry”?

Rejected inquiry means your inquiry has been rejected by the supplier. Usually, supplier will reject your inquiry according to certain reasons and you will receive a notification accordingly.

How to delete emails?

If you want to delete a certain message, you can refer to the following screenshot:Step1:

Step2

Please note that if you click “delete” here, this whole conversation will be deleted and kept in your “Trash Box” like follows:

If you want to delete it forever, you can use the same way to delete a certain conversation in your “Trash Box”.

How to find my contacts?

Contacts模块和之前一样，还是会存在的，上午只是因为是测试环境，页面头没有更新而已。

How can I send a product through message to my seller?

不明白什么意思？这个是平台上客户常问的一个问题，应该是想要把自己想要购买的产品图片或资料发给卖家。是否可以跟 attachment的问题合并起来？

-Kristen: 是的，直接用附件的方式就可以解决了，参考同样的 FAQ吧。

What is spam email?

Spam email means a certain message has been marked as “Spam” by the certain receiver.

How to check all new messages I have not read?

Please refer to the following screenshot:

How do I reject inquiry?

Step1:

Step2:

How to set auto reply on inquiries section?

Sorry, there is no auto reply function in new Message Center.（这个不是邮箱，是询盘系统，不会有自动回复功能的）

How can I set a signature for my sent emails?

Your basic contact information like your name and company name will be listed as Name Card to your receiver automatically so you do not have to set other signature any more.

Why do I see “Receiver is invalid” when sending a message?

有截图吗？一般情况下：If the receiver’s account has been deactivated on Alibaba.com you will see this message.

是的就是这种情况下。Where can I find my templates

Please refer to the following screenshot:

How do I send the same request a trusted contact request?

不明白什么意思？写错了，应该是：How do I send a trusted contact request?-Kristen: Please refer to the following screenshot: