Identifying Core Competencies for KM at OUM: the Library

Identifying Core

Identifying Core

Competencies for KM at

Competencies for KM at

OUM: the Library

OUM: the Library

Perspective

Perspective

By

By

SHARIPAH HANON BIDIN

SHARIPAH HANON BIDIN

Chief Librarian, TSDASDL, OUM

Chief Librarian, TSDASDL, OUM

&&

DATO’ DR. ZAITON OSMAN


Library Consultant OUM

Library Consultant OUM

FLOW O

F PRESENTATIO

NFLOW O

F PRESENTATIO

N

LIBRARIAN AS INFORMATIO

N M

ANAGER

LIBRARIAN AS INFORMATIO

N M

ANAGER

PUSHIN

G THE FRONTIER: CHALLENGES O

F

PUSHIN

G THE FRONTIER: CHALLENGES O

F

KNOWLEDGE M

ANAGEMENT

KNOWLEDGE M

ANAGEMENT

LIBRARIAN AS KNOWLEDGE M

ANAGER

LIBRARIAN AS KNOWLEDGE M

ANAGER

INFORMATIO

N vs. KNOWLEDGE M

ANAGEMENT

INFORMATIO

N vs. KNOWLEDGE M

ANAGEMENT

COMPETENCIES FOR KNOWLEDGE M

ANAGEMENT

COMPETENCIES FOR KNOWLEDGE M

ANAGEMENT

MISCONCEPTIO

N O

F LIBRARIAN’S ROLE

MISCONCEPTIO

N O

F LIBRARIAN’S ROLE

i.i.Buy books

Buy books ��

Booksh

op function

Booksh

op function

ii.ii.Catalog books

Catalog books ��

Describe book

Describe book ��

Primary Sch

ool

Primary Sch

ool

function

function

iii.

iii.

Lend Books

Lend Books ��

Chop & stamp

Chop & stamp ��

Post

Post-- office function

office function

iv.

iv.

Preserve books

Preserve books ��

Get rid of silver fish

Get rid of silver fish

��Pest Control

Pest Control

function

function

INFORMATIO

NSERVICES

(CORE BUSIN

ESS)

T&L/M

gt. Dec./Policy

COLLECTIO

N

DEVELOPMENT

Commercial databases

Local Content

COLLECTIO

N

DEVELOPMENT


Local Content

ORGANISATIO

NOF INFORMATIO

NClassification

Indexing

Taxonomy

Metadata

ORGANISATIO

NOF INFORMATIO

NClassification

Indexing

Taxonomy

Metadata

ACCESS

i. Loans Services

ii. Current Awareness

ACCESS

i. Loans Services

ii. Current Awareness

DELIVERY

i.Lib. Integrated System

ii. LMS

iii. Portal

DELIVERY

i.Lib. Integrated System

ii. LMS

iii. Portal

USER EDUCATIO

N(Inform

ation Literacy

Programs : UG & PG)

USER EDUCATIO

N(Inform

ation Literacy

Programs : UG & PG)

INFORMATIO

N AUDIT

User Needs Analysis

Customer Satisfaction

analysis

INFORMATIO

N AUDIT

User Needs Analysis


analysis

LIBRARIANS’ W

ORK PROCESSES

LIBRARIANS’ W

ORK PROCESSES

(i) Commercial

databases

•Books (print &

e-Books)

•Journals &

e-journals

•Internet

PROCESSES

•Selection

•Acq

uisition

•Evaluation

•ILL

COMPETENCIES

•Selection skills

•Evaluation skills

•ICT skills (Acq

uisitions Module)

•Subject Knowledge

(ii) Local Content

•Exam papers

•Conference papers

•Management reports

•Circu

lars

•Theses

COLLECTIO

N

DEVELOPMENT


Local Content

COLLECTIO

N

DEVELOPMENT


Local Content

(ii) Classification

Library of Congress Classification

Sch

eme

Subject analysis

General to specific

Eg.

HD30 General work m

anagement

HD30.2 Electronic data processing

HD30.212 Multim

edia system in

management

HD30.2122 Virtual reality

HD30.213 Multim

edia Inform

ation

Systems

(i) Cataloguing

Cataloguing:

Describe physical ch

aracteristics of

books/articles/etc.

Author, Title, im

print, collation,

ORGANISATIO

NOF INFORMATIO

N(C

ognitive Input)

ORGANISATIO

NOF INFORMATIO

N(C

ognitive Input)

PROCESS

•Subject analysis

•Analyse contents of books

•Refer to Subject

encyclopedia

•Refer to LCSH/Sch

edules

for appropriate subject

heading / class no.

ORGANISATIO

N O

F INFORMATIO

N

(Cognitive Input)

COMPETENCIES

•Subject analysis

•Thinking skills.

Classification number for Knowledge M

anagement in LCCN

Services:

•Loans (incl. ILL)

•Current awareness (Portal)

•Preservation/Conservation

PROCESSES

(i) Planning & Managing Circu

lation

system (eg.Loans/ILL)

Putting items in the hands of those

who need them

(ii) Planning and managing Current

awareness program

communicate w

ith clients via

“alerting” program

via

push

inform

ation/customisation

/update

(iii) Planning and Managing

Preservation / Conservation

programs incl. training

COMPETENCIES

•Planning skills

•Communication skills

•Repackaging skills

via

ACCESS

ACCESS

(i)IN

TEGRATED LIBRARY

MANAGEMENT SYSTEM

(ILMS)

(ii)LEARNIN

G M

ANAGEMENT

SYSTEM (LMS)

(iii)

PORTAL

USIN

G SIN

GLE-SIG

N-O

N PORTAL

SYSYTEM

COMPETENCIES

•ICT skills

•Management

skills

PROCESS

�Managing

�Monitoring & evaluating system

�Report w

riting functions

via

DELIVERY

i.Library Integrated

Management System (ILMS)

ii. LMS

iii. Portal

DELIVERY

i.Library Integrated

Management System (ILMS)

ii. LMS

iii. Portal

INFORMATIO

N LITERACY

INFORMATIO

N LITERACY

(i)Inform

ation Skills program

(Undergraduate)

(ii)Advanced Inform

ation Skills

program (Postgraduate)

PROCESS

1.Develop learning m

odules

2.Strategisingdelivery

3.Monitor program

4.Enhance program

COMPETENCIES

•Planning and developing learning

modules (m

odule w

riting skills)

•Presentation skills

•Inform

ation retrieval skills

•Inform

ation repackaging and

consolid

ation skills

•Communication skills

•ICT skills

USER EDUCATIO

N(Inform

ation Literacy

Programs : UG & PG)

USER EDUCATIO

N(Inform

ation Literacy

Programs : UG & PG)

Since September 2003 (not co

mpulsory/voluntary

Since September 2003 (not co

mpulsory/voluntary

basis)

basis)

Total no. of students =

>23,000 ( for 7 semesters)

Total no. of students =

>23,000 ( for 7 semesters)

Compulsory 3

Compulsory 3-- credit course (since January 2004)

credit course (since January 2004)

Features

Features

Holistic approach

Holistic approach

��in context of learning:

in context of learning:

��managing learning

managing learning

��Im

portance of inform

ation in learning

Importance of inform

ation in learning

��Inform

ation retrieval: search strategies

Inform

ation retrieval: search strategies

��Inform

ation Processing: Reading, Note taking, Presentation

Inform

ation Processing: Reading, Note taking, Presentation

Designed for ODL environment


Develop independent lifelong competencies

Develop independent lifelong competencies ��

Learning skills

Learning skills

ICT skills

ICT skills

Inform

ation Retrieval &

Inform

ation Retrieval & Processing skills

Processing skills

UNDERGRADUATE PROGRAMME

UNDERGRADUATE PROGRAMME

1. MANAGIN

G YOUR LEARNIN

G1. MANAGIN

G YOUR LEARNIN

G

2. ON

2. ON-- LIN

E LEARNIN

G ENVIRONMENT IN O

UM

LIN

E LEARNIN

G ENVIRONMENT IN O

UM

3. COPIN

G W

ITH YOUR ASSESSMENT

3. COPIN

G W

ITH YOUR ASSESSMENT

4. IN

FORMATIO

N GATHERIN

G PROCESS

4. IN

FORMATIO

N GATHERIN

G PROCESS

5. SKILLS IN INFORMATIO

N RETRIEVAL

5. SKILLS IN INFORMATIO

N RETRIEVAL

6. EVALUATIO

N O

F INFORMATIO

N

6. EVALUATIO

N O

F INFORMATIO

N

7. READIN

G FOR INFORMATIO

N7. READIN

G FOR INFORMATIO

N

8. NOTE

8. NOTE-- M

AKIN

G AND NOTE

MAKIN

G AND NOTE-- TAKIN

G SKILLS

TAKIN

G SKILLS

9. PRESENTIN

G INFORMATIO

N9. PRESENTIN

G INFORMATIO

N

10. USIN

G M

ICROSOFT APPLICATIO

NS

10. USIN

G M

ICROSOFT APPLICATIO

NS

Topics

Topics --UG

UG

��Since 2006

Since 2006

��Not co

mpulsory

Not co

mpulsory --

guidelin

es

guidelin

es

��Features

Features

��Designed for ODL environment


��Emphasis on sch

olarship (academic input)

Emphasis on sch

olarship (academic input)

��Learning m

anagement skills (coursework, tutorials,

Learning m

anagement skills (coursework, tutorials,

seminars, etc)

seminars, etc)

��Research m

anagement skills (data

Research m

anagement skills (data

gathering/analysis/co

mmunicating findings, etc)

gathering/analysis/co

mmunicating findings, etc)

��Exploratory, investigative nature of post

Exploratory, investigative nature of postgraduate studies

graduate studies

��Exploratory, investigative search strategy

Exploratory, investigative search strategy ----KEYWORD

KEYWORD

��Lifelong competencies

Lifelong competencies ��

Learning/research skills

Learning/research skills

ICT skills

ICT skills

Inform

ation Retrieval &

Inform

ation Retrieval &

Processing skills

Processing skills

POSTGRADUATE PROGRAMME

POSTGRADUATE PROGRAMME

User needs analysis

Customer satisfaction analysis

COMPETENCIES

•Research skills

•Analytical thinking skills

•Management skills

(accountability)

A systematic examination of inform

ation use, resources and flows, w

ith a verification

by reference to both people and existing docu

ments in order to establish the

extent to w

hich they are contributing to an organization’s objectives

ASLIB

PROCESSES

�Data gathering

�Data analysis

�Report w

riting

�Im

plementation of reco

mmendations

�Planning and developing inform

ation

audit plans

INFORMATIO

N AUDIT

User Needs Analysis


analysis

INFORMATIO

N AUDIT

User Needs Analysis


analysis

PUSHIN

G THE FRONTIER

PUSHIN

G THE FRONTIER

CHALLENGES O

F KNOWLEDGE

CHALLENGES O

F KNOWLEDGE

MANAGEMENT

MANAGEMENT

•To the systems person it is about Artificial

Intelligence, search engines, delivery and access

capabilities of the system, system architecture, etc

•To the CEO of a company, it is about sh

aring strategic

inform

ation in order to gain or maintain its competitive

edge over rival co

mpanies.

•To the academia, it is about the cognitive process of

developing and contributing towards the corpus of

knowledge through teach

ing and research activities.

•To the librarians, w

ho have m

ade inform

ation

management and delivery their career, it is really an

extension of their role.

What is KM?

For lib

rarians, KM goes beyond the

development of co

llections or

cataloguing and classification.

KM is not just about buying books and

journals for the clients. It is about

helping clients access and transform

inform

ation into knowledge.

KM incorporates the following

KM incorporates the following

disciplines/technologies:

disciplines/technologies:

��Cognitive science: learning insights

Cognitive science: learning insights � ��

gathering & transferring

gathering & transferring

knowledge

knowledge

��Computer groupware: facilitates communication and sharing of

Computer groupware: facilitates communication and sharing of

ideas

ideas

��Library and inform

ation science: Management of knowledge

Library and inform

ation science: Management of knowledge

database content

database content

��Document management : making documents accessible

Document management : making documents accessible

��Organisational science: management of inform

ation

Organisational science: management of inform

ation

��Decision support system: provide inform

ation to support decision

Decision support system: provide inform

ation to support decision

making

making

��Technical writings : technical communication Semantic network:

Technical writings : technical communication Semantic network:

��Relational and object databases

Relational and object databases

��Simulation

Simulation

��Network technology

Network technology

��Expert systems and AI

Expert systems and AI

Source: Gamble, Paul R. & John Blackwell (2001). Knowledge M

anagement:

a state of the art guide. London: K.Page.

ORGANISATIO

N

(KNOWLEDGE FLOW)

Taxonomy

ACCESS –

Inform

ation portal

Explicit

--files

--minutes

--research reports

--corporate reports

--statistical reports

--student inform

ation

ACQUISITIO

N/CONTENT

CREATIO

N

Tacit

--Corporate m

emory

(oral tradition)

--views

--Ideas

--Opinions

KNOWLEDGE

Decision M

aking

Policy-m

aking

Marketing of programs

Development of corpus

of knowledge

KNOWLEDGE

TRANSFORMATIO

N

(USAGE)

From Inform

ation to knowledge

DELIVERY

KM System Architecture

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

USER EDUCATIO

N

Inform

ation literacy vs

knowledge

literacy

CONTENT CREATION

CONTENT CREATION

Info

rmation D

isse

min

ation

Rese

arc

h

Reports

Min

ute

s/

policie

s/

Decisio

n

Stu

dent

Info

rmation

Fin

ancia

l

Reports

Corp

ora

te

Info

rmation

Org

anisation o

f In

form

ation

(Taxonom

y)

Dig

ital Lib.

Conte

nt

Inform

ation Repackaging

and Consolidation

Knowledge

Transform

ation

STUDENT INFORMATIO

N

STUDENT INFORMATIO

N

��Student Data/Profile

Student Data/Profile

��Exam Results

Exam Results

��Email system

Email system

��Program/courses/assignment

Program/courses/assignment

��Announcement

Announcement

��OLP

OLP

��Contents modules

Contents modules

��Quizzes

Quizzes

��Forum

Forum

��Time

Time-- table

table

��Credit transfer

Credit transfer

��Transcripts

Transcripts

��MUET

MUET

��Finance

Finance

��Inform

ation, messages, announcement

Inform

ation, messages, announcement

��Link to Registry, Online Services, E

Link to Registry, Online Services, E-- form

s, Faculty

form

s, Faculty

��MyLibrary

MyLibrary

HRM Circu

lars and Policies

HRM Circu

lars and Policies

��Communication and W

arm

Clothing Allo

wance

Communication and W

arm

Clothing Allo

wance

��Annual Salary Increment Rate

Annual Salary Increment Rate

��Telephone Bill Claim

s

Telephone Bill Claim

s

��Staff Dress Code

Staff Dress Code

��Reco

rd of Attendance via W

ORKMATE

Reco

rd of Attendance via W

ORKMATE

��Purchase of Notebook for Staff

Purchase of Notebook for Staff

��Leave Plan for RLC’s Staff

Leave Plan for RLC’s Staff

��Im

plementation of 5 w

orking day

Implementation of 5 w

orking day

��Policy for Non

Policy for Non-- Academic staff as Tutor OUM

Academic staff as Tutor OUM

��Policy for Payment of Bonus 2006

Policy for Payment of Bonus 2006

��Car loan sch

eme

Car loan sch

eme

��Computer loan sch

eme

Computer loan sch

eme

��Term

s and conditions for Program Fees for OUM staff

Term

s and conditions for Program Fees for OUM staff

Digital Library Contents

Digital Library Contents

��Electronic Resources

Electronic Resources

��Databases

Databases

��Internal

Internal

��Digitisation projects

Digitisation projects

��Modules

Modules

��External

External

��Subscription

Subscription

��EE-- books

books

��Ebrary

Ebrary

��Books24x7

Books24x7

��EE-- journals

journals

��Ebsco

Ebsco

��Proquest

Proquest

��Emerald

Emerald

��OPAC

OPAC

KNOWLEDGE

Decision M

aking

Policy-m

aking


Development of co

rpus

of knowledge

ACQUISITIO

N/

CONTENT CREATIO

N

ACQUISITIO

N/

CONTENT CREATIO

N

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

Program Structure

Program Structure

Core Courses

Core Courses

Managerial Eco

nomics

Managerial Eco

nomics

Management

Management

Accounting for Marketing M

anagement

Accounting for Marketing M

anagement

Managerial

Managerial

Finance

Finance

Business Law

Business Law

Organisational Behavior

Organisational Behavior

Elective Courses

Elective Courses

Marketing

Marketing

Finance

Finance

Human Resource M

gt

Human Resource M

gt

Project w

ork

Project w

ork

Project w

ork 1

Project w

ork 1

Project w

ork 2

Project w

ork 2

Area of Specialisation


Human Resource M

anagement

Human Resource M

anagement

Industrial Relations

Industrial Relations

Human Resource Development

Human Resource Development

Marketing

Marketing

Marketing Research

Marketing Research

Consu

mer Behavior

Consu

mer Behavior

Entrepreneurship

Entrepreneurship

Entrepreneurship

Entrepreneurship

New Venture Development

New Venture Development

Academic Programs

Academic Programs

Undergraduate

Undergraduate

Postgraduate

Postgraduate

Programs O

ffered

Programs O

ffered

Master’s Degree

Master’s Degree

Doctor of Philo

sophy

Program Structure

Program Structure

Core Courses

Core Courses

Elective Courses

Elective Courses

Project w

ork

Project w

ork



ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

KNOWLEDGE

Decision M

aking

Policy-m

aking


Development of co

rpus

of knowledge

ACQUISITIO

N/

CONTENT CREATIO

N

ACQUISITIO

N/

CONTENT CREATIO

N

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

DELIVERY/ACCESS

KM system infrastructure

& INFORMATIO

N PORTAL

DELIVERY/ACCESS


& INFORMATIO

N PORTAL

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

DELIVERY/ACCESS


& Inform

ation Portal

DELIVERY/ACCESS


& Inform

ation Portal

KNOWLEDGE

Decision M

aking

Policy-m

aking


Development of co

rpus

of knowledge

ACQUISITIO

N/

CONTENT CREATIO

N

ACQUISITIO

N/

CONTENT CREATIO

N

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

DELIVERY/ACCESS


& Inform

ation Portal

DELIVERY/ACCESS


& Inform

ation Portal

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

KNOWLEDGE

TRANSFORMATIO

N(U

SAGE)

Inform

ation to knowledge

KNOWLEDGE

TRANSFORMATIO

N(U

SAGE)

Inform

ation to knowledge

EXAMPLE:

REPORT ON A CASE STUDY USING STUDENTS INFORMATION

KNOWLEDGE

TRANSFORMATIO

N(U

SAGE)

Inform

ation to knowledge

KNOWLEDGE

TRANSFORMATIO

N(U

SAGE)

Inform

ation to knowledge

KNOWLEDGE

Decision M

aking

Policy-m

aking


Development of co

rpus

of knowledge

ACQUISITIO

N/

CONTENT CREATIO

N

ACQUISITIO

N/

CONTENT CREATIO

N

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

ORGANISATIO

N/ KNOWLEDGE FLOW

Taxonomy

Metadata

DELIVERY/ACCESS


& Inform

ation Portal

DELIVERY/ACCESS


& Inform

ation Portal

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

CONCEPT O

F KNOWLEDGE M

ANAGEMENT AT O

UM

KNOWLEDGE

TRANSFORMATIO

N(U

SAGE)

Inform

ation to knowledge

KNOWLEDGE

TRANSFORMATIO

N(U

SAGE)

Inform

ation to knowledge

USER EDUCATIO

NInform

ation literacy vs.

knowledge

literacy

USER EDUCATIO

NInform

ation literacy vs.

knowledge

literacy

ISSUES ARISIN

G FROM KM

ISSUES ARISIN

G FROM KM

��New resources

New resources ��

implicit, explicit (live

implicit, explicit (live

data)

data)

��New target audience (university

New target audience (university

management, academic m

anagement,

management, academic m

anagement,

marketing/business m

anagement)

marketing/business m

anagement)

��New activities (m

arketing,

New activities (m

arketing,

internationalisation, AI, policy m

aking,

internationalisation, AI, policy m

aking,

decision m

aking, etc)

decision m

aking, etc)

��NEED FOR NEW COMPETENCIES?

NEED FOR NEW COMPETENCIES?

KM PROCESSES: Challenges for

KM PROCESSES: Challenges for

Librarians

Librarians

KNOWLEDGE

KNOWLEDGE

MANAGEMENT

MANAGEMENT

FIN

D IT

GET IT

EVALUATE IT

COMPILE IT

UNDERSTAND IT

ANALYSE IT

DISSEMIN

ATE IT

ACT O

N IT

MAIN

TAIN

/COMBIN

E/

UPDATE

ACTIVITIES

Identifying sources

(ext. /int.)

Gathering & collecting

(resources)

Selection/Evaluation

Organise & Consolid

ate

Interpretation

Analyse & evaluate

Disseminate to right

people

Implement

Update

ISSUES

ISSUES

Organisation

Organisation-- w

ide, not

wide, not

library

library-- based

based

Subject knowledge

Subject knowledge

(interpret, analysis,

(interpret, analysis,

evaluate, etc.

evaluate, etc.

Integration and

Integration and

consolid

ation of

consolid

ation of

inform

ation

inform

ation

(reporting of

(reporting of

inform

ation)

inform

ation)

Knowledge

Knowledge

transform

ation

transform

ation

Source: Stapleton, James J. (2003). Execu

tive’s Guide To KM: thelast competitive

Advantage. London, J. W

iley.

IMPLICATIO

NS FOR KNOWLEDGE M

ANAGEMENT

IMPLICATIO

NS FOR KNOWLEDGE M

ANAGEMENT

What co

mpetencies to develop?

What co

mpetencies to develop?

��Inform

ation retrieval & processing

Inform

ation retrieval & processing

��Taxonomy

Taxonomy ––

develop/apply

develop/apply

��KM tech

nology (beyond ILS/Internet)

KM tech

nology (beyond ILS/Internet)

��Inform

ation repackaging & consolid

ation

Inform

ation repackaging & consolid

ation

What approach

to use?

What approach

to use?

��Expert collaboration

Expert collaboration

��Interactive portal modules

Interactive portal modules

What strategies to adopt?

What strategies to adopt?

��Develop competencies for virtual management cu

lture

Develop competencies for virtual management cu

lture

COMPETENCIES O

F LIBRARIANS

COMPETENCIES O

F LIBRARIANS

AS INFORMATIO

N M

ANAGERS

AS INFORMATIO

N M

ANAGERS

INFORMATIO

N

INFORMATIO

N

MANAGEMENT

MANAGEMENT

PROCESSES

PROCESSES

(LIBRARIAN)

(LIBRARIAN)

��User needs analysis

User needs analysis

��Acq

uisitions of

Acq

uisitions of

inform

ation/

inform

ation/

resources

resources

��Organisation of

Organisation of

inform

ation

inform

ation

��Delivery via services

Delivery via services

��Delivery via systems

Delivery via systems

��Access via

Access via

inform

ation literacy

inform

ation literacy

��Inform

ation audit

Inform

ation audit

ACTIVITIES

ACTIVITIES

��Data

Data

gathering/analysis

gathering/analysis

��Selection/evaluation

Selection/evaluation

��Indexing/classification

Indexing/classification

��Loans, references,

Loans, references,

research, etc.

research, etc.

��Integrated library

Integrated library

systems

systems

��MyLMS, MyPortal

MyLMS, MyPortal

��Auditing Services =

Auditing Services =

User needs

User needs

COMPETENCIES

COMPETENCIES

��Research data

Research data

gathering/analysis

gathering/analysis

��Analytical thinking

Analytical thinking



��ICT

ICT

��Subject classification

Subject classification

(read, understand,

(read, understand,

analyse)

analyse)

��Inform

ation

Inform

ation

retrieval/processing


COMPETENCIES O

F LIBRARIANS

COMPETENCIES O

F LIBRARIANS

AS KNOWLEDGE M

ANAGERS

AS KNOWLEDGE M

ANAGERS

KNOWLEDGE

KNOWLEDGE

MANAGEMENT

MANAGEMENT

��FIN

D IT

FIN

D IT

��GET IT

GET IT

��EVALUATE IT

EVALUATE IT

��COMPILE IT

COMPILE IT

��UNDERSTAND IT

UNDERSTAND IT

××ANALYSE IT

ANALYSE IT

××DISSEMIN

ATE IT

DISSEMIN

ATE IT

××ACT O

N IT

ACT O

N IT

��MAIN

TAIN

/COMBI

MAIN

TAIN

/COMBI

NE/

NE/

UPDATE

UPDATE

ACTIVITIES

ACTIVITIES

Identifying sources (ext.

Identifying sources (ext.

/int.)

/int.)



(resources)

(resources)



Organise & Consolid

ate

Organise & Consolid

ate

Interpretation

Interpretation

Analyse & evaluate

Analyse & evaluate



people

people

Implement

Implement

Update

Update

Source: Stapleton, James J. (2003). Execu

tive’s Guide To KM: theLast Competitive

Advantage. London, J. W

iley.

LIBRARIANS’

LIBRARIANS’

COMPETENCIES

COMPETENCIES

��Research (data

Research (data

gathering/analysis)

gathering/analysis)


Analytical thinking



��ICT

ICT



(read, understand,

(read, understand,

analyse)

analyse)

��Inform

ation

Inform

ation



COMPETENCIES O

F LIBRARIANS

COMPETENCIES O

F LIBRARIANS

Knowledge M

anagers

Knowledge M

anagers

��Research (data

Research (data

gathering/analysis)

gathering/analysis)


Analytical thinking



��ICT (ILMS)

ICT (ILMS)

��Taxonomy

Taxonomy

��Inform

ation

Inform

ation



��Subject knowledge

Subject knowledge

(Training)

(Training)

��ICT (Delivery

ICT (Delivery

architecture)

architecture)

��Expertise in Developing

Expertise in Developing

TACIT Knowledge

TACIT Knowledge

Databases

Databases

��Developing expertise

Developing expertise

in K

in K-- Transform

ation

Transform

ation

process

process

Inform

ation m

anagers

Inform

ation m

anagers

��Research data

Research data

gathering/analysis

gathering/analysis


Analytical thinking



��ICT

ICT



(read, understand,

(read, understand,

analyse)

analyse)

��Inform

ation

Inform

ation



KNOWLEDGE

KNOWLEDGE

MANAGEMENT

MANAGEMENT

��FIN

D IT

FIN

D IT

��GET IT

GET IT

��EVALUATE IT

EVALUATE IT

��COMPILE IT

COMPILE IT

��UNDERSTAND IT

UNDERSTAND IT

××ANALYSE IT

ANALYSE IT

××DISSEMIN

ATE IT

DISSEMIN

ATE IT

××ACT O

N IT

ACT O

N IT

��MAIN

TAIN

/COMBIN

EMAIN

TAIN

/COMBIN

E/U

PDATE

/UPDATE

.

Issu

es su

ch as:

Where does inform

ation end and knowledge

begin?

What are the processes inherent in KM?

What is the role of the Digital Library in KM?

What are the competencies required by librarians

for KM?

Issu

e 1. Where does inform

ation end and knowledge

begin?

When knowledge transform

ation process occurs

Raw data

Student Inform

ation

KTP (Level 1)

Report on Student

perform

ance

KTP (Level 2)

Senate decisions and

policies on Academic

programs

(curriculum, exam,

marking sch

emes,

etc.

Note: Knowledge can be inform

ation in the

Knowledge Transform

ation Process

DEALING WITH ISSUES INKM:

Issu

e 2. What are the processes inherent in KM?

KNOWLEDGE MANAGEMENT PROCESSES FROM USER

KNOWLEDGE MANAGEMENT PROCESSES FROM USER

VIEWPOINT

VIEWPOINT

1)

1)

FIN

D IT

FIN

D IT

2)

2)

GET IT

GET IT

3)

3)

EVALUATE IT

EVALUATE IT

4)

4)

COMPILE IT

COMPILE IT

5)

5)

UNDERSTAND IT

UNDERSTAND IT

6)

6)

ANALYSE IT

ANALYSE IT

7)

7)

DISSEMIN

ATE IT

DISSEMIN

ATE IT

8)

8)

ACT O

N IT

ACT O

N IT

9)

9)

MAIN

TAIN

/COMBIN

E/U

PDATE

MAIN

TAIN

/COMBIN

E/U

PDATE

Issu

e 3. What is the role of the Digital Library in

KM? KM is organisation based not lib

rary based.

The digital lib

rary is part of the delivery

and access infrastructure.

.

Issu

e 4. W

hat are the competencies required by

librarians for KM?

��Research (data gathering/analysis)

Research (data gathering/analysis)


Analytical thinking



��ICT (ILMS)

ICT (ILMS)

��Taxonomy

Taxonomy

��Inform

ation retrieval/processing

Inform

ation retrieval/processing

��Subject knowledge (Training)

Subject knowledge (Training)

��ICT (Delivery architecture)

ICT (Delivery architecture)

��Expertise in Developing TACIT Knowledge Databases

Expertise in Developing TACIT Knowledge Databases

��Developing expertise in K

Developing expertise in K-- Transform

ation process

Transform

ation process

.

��Awareness

Awareness ��

Role of lib

raries, Librarians

Role of lib

raries, Librarians

Association and Library Sch

ool

Association and Library Sch

ool

��Training

Training ��

In service and continuing

In service and continuing

education

education

��Education

Education ��

Resp

onsibility of lib

rary sch

ool

Resp

onsibility of lib

rary sch

ool

to review curricula and academic programs

to review curricula and academic programs

HOW TO DEVELOP COMPETENCIES?

THANK YOU

THANK YOU

SHARIPAH HANON BIDIN and

SHARIPAH HANON BIDIN and DATO’ DR. ZAITON OSMAN


Identifying core competencies for KM at OUM: the

Identifying core competencies for KM at OUM: the

library perspective

library perspective. .

presented at EG2KM Conference, 12 September, 2006

presented at EG2KM Conference, 12 September, 2006..

Documents

Identifying Core Competencies for KM at OUM: the Library