ICTWOR2141A Work effectively in a telecommunications ...howtodoit.org/index/rpl/pdf/WorkplaceEffectiveness.pdf · Work effectively in a telecommunications technology team Unit descriptor

ICTWOR2141A Work effectively in a telecommunications technology team

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1

ICTWOR2141A

Work effectively in a telecommunications technology team

Unit descriptor This unit describes the performance outcomes, skills and knowledge required to perform individual work and work with others in a telecommunications technology. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who work in telecommunications technology teams

apply the skills and knowledge in this unit. They use enterprise information and work schedules for personal development and team work.

Competency field Workplace effectiveness Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Plan skills development

1.1. Seek advice on future career directions with appropriate people

1.2. Identify possible career directions in industry or organisation for personal advancement

1.3. Conduct self assessment of skills to identify skills gap and plan for further skills development

1.4. Determine appropriate methods to acquire additional skills

1.5. Prepare portfolio of evidence to support the skills development plan

2. Organise personal work priorities

2.1. Ensure that work goals and objectives are understood, negotiated and agreed according to organisational requirements

2.2. Assess and prioritise workload to ensure tasks are completed within identified timeframes

2.3. Monitor and adjust personal work performance to ensure achievement of tasks

3. Participate in a team 3.1. Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives

3.2. Develop strategies to support the team and seek assistance from team members when necessary to prevent conflict within the team

3.3. Give and receive feedback to assist in meeting team and organisation goals



ELEMENT PERFORMANCE CRITERIA 3.4. Communicate unresolved issues to appropriate

personnel to ensure action is taken in response to these matters

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to:

◦ participate in open and constructive discussions ◦ work collaboratively as part of a team

• learning skills to stretch boundaries of own knowledge and skills • literacy skills to:

◦ access information to draft a portfolio of evidence ◦ identify career options and personal work goals

• planning and organisational skills to organise and prioritise work • problem solving skills to solve routine problems related to the workplace, under direct

supervision • task management skills to work systematically with required attention to detail and

adherence to all safety requirements Required knowledge • different roles that people may play within a team, how this impacts on the way a team

works and what it might achieve • legislation, codes of practice and other formal agreements that impact on the work activity • organisational policies, plans and procedures • skills development in career planning terms • sources of advice on career planning and skill development • specific occupational health and safety (OHS) requirements relating to the activity and site

conditions • types of evidence and ways of creating portfolios of evidence • typical issues and challenges that occur when working in teams

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Appropriate people may include: • assessors

• colleagues • mentors • supervisors.

Methods to acquire additional skills may include:

• attendance at workshop or demonstration • formal course participation • on-the-job coaching or mentoring • work experience.

Portfolio of evidence may relate to: • types of evidence: ◦ academic results including informal studies ◦ personal interests and experiences ◦ previous employment ◦ recreational experiences ◦ volunteer work ◦ work experience



RANGE STATEMENT • purpose of evidence:

◦ assessment of current competencies ◦ building a picture of personal attributes ◦ documentation of competencies relevant to the

workplace ◦ identification of areas for further skill

development ◦ identification of strengths and weaknesses.

Work goals and objectives may include:

• budgetary targets • production targets • reporting deadlines • sales targets • team and individual learning goals • team participation.

Organisational requirements may include:

• access and equity principles and practice • business and performance plans • defined resource parameters • ethical standards • goals and objectives • plans, systems and processes • legal and organisational policies, guidelines and

requirements • OHS policies, procedures and programs • quality and continuous improvement processes and

standards • quality assurance and procedures manuals.

Prioritise workload may include: • logical sequencing of sub-tasks within a single task • sequencing of work over periods from several hours

to several days • urgent requests acted on promptly.

Team purpose, roles, responsibilities, goals, plans and objectives may include:

• action plans, business plans and operational plans linked to strategic plans

• expected outcomes and outputs • goals for individuals and the work team • individual and team performance • OHS responsibilities.

Unresolved issues may include:

• grievances and complaints • issues, concerns and tensions • matters affecting workplace relationships and team

cohesion • problems related to work roles and responsibilities.



EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • develop a career portfolio or similar information • prepare work schedule, prioritising urgent requests • actively participate in a team.

Context of, and specific resources for assessment

Assessment must ensure: • telecommunications technology team • examples of resumes and career planning

resources • relevant documentation that impact on work

activities. Methods of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate actively

participating in telecommunications team • review of career portfolio prepared by the candidate • review of documentation outlining further skills

development needs • oral or written questioning to assess required

knowledge. Guidance information for assessment

Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3028A Organise resources


ICTWOR3028A Organise resources Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to organise resources for a telecommunications project in a customer environment. It involves preparing and evaluating tenders, organising equipment and labour resources and customer training. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who organise resources supply apply the skills and

knowledge in this unit. This unit may be applied to domestic, commercial or industrial installations for indoor and outdoor installation within a customer premises for customer cabling and equipment. Telecommunications applications include digital telephony, data, video, digital broadcasting, computer networks with local area networks (LAN) and multimedia. Relevant job roles include team leader, planner and scheduler of new installations and maintenance teams.




1. Organise for third party supply

1.1. Develop specifications and company criteria for material supply and purchasing and include in appropriate tender documents

1.2. Prepare tender documents according to company policy 1.3. Identify likely material suppliers and invite to tender and

supply 1.4. Evaluate and accept tenders as appropriate to company

policy 1.5. Negotiate price and conditions of purchase to company

guidelines and satisfaction 2. Organise supply of

equipment and material

2.1. Develop specifications detailing types and quantities of equipment and material

2.2. Notify supplier to deliver equipment and material to the designated location within the specified timeframe

3. Organise customer 3.1. Ascertain detail of training required from the customer and



ELEMENT PERFORMANCE CRITERIA training establish timeframe for customer training

3.2. Determine and organise resources to undertake the level of training required

4. Assess and organise labour resources

4.1. Produce an estimate of total labour resources required using standard installation times and allowing for contingencies

4.2. Determine required labour skills to meet resource allocation for planned activities

4.3. Establish a workforce with required numbers and skills of staff to meet demand

4.4. Notify workforce of job requirements and organise priorities to ensure agreed timeframe with the customer is met


◦ work in teams ◦ convey information, including technical and operational matters to others ◦ liaise with internal and external personnel on technical and operational matters

• literacy skills to: ◦ interpret technical documentation such as equipment manuals and specifications ◦ prepare and interpret work procedures

• numeracy skills to estimate materials and resource requirements • planning and organisational skills to:

◦ apply inventory analysis techniques and tools ◦ organise, coordinate and sequence material supply requirements

• problem solving skills to: ◦ analyse supply logistics ◦ develop and implement a supply plan ◦ solve civil and logistics problems

• project management skills to: ◦ review job progress against agreed goals ◦ set team goals ◦ manage tasks ◦ work systematically with required attention to detail and adhere to all safety

requirements • technical skills to:

◦ assess requirements ◦ interpret drawings related to supply of materials

Required knowledge • appropriate engineering and design practices and procedures • appropriate tools, equipment and materials required to do the work • enterprise permit procedures • enterprise recording procedures • occupational health and safety (OHS) practices • overview knowledge of work planning and organisation theory • relevant plant and equipment operations • relevant statutory requirements • time management techniques



RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Tender may be invited by: • letter and in the press

• price and conditions of purchase according to company guidelines

• procedures that are enterprise specific • supplier agreements.

Material suppliers may be: • partner companies • preferred or approved suppliers • tenderers.

Evaluate and accept tenders may involve consideration of:

• ability to meet planned timeframe • capacity • company performance • delivery times • performance and quality • price • product type • quality assurance processes • reputation.

Equipment may include: • asymmetrical digital subscriber line (ADSL) modem • data switch • network equipment • optical multiplexer • private automatic branch exchange (PABX) switch • peripherals • router • set top box • telephone systems.

Customer training may be undertaken by:

• a third party: ◦ communications consultant ◦ contractor to a major supplier

• installation staff • specialist trainers.

Labour skills may include: • construction • consultancy • design • human resources • marketing • planning • project management • sales • technical.



EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • develop tenders for customer premises equipment

(CPE) products, equipment, peripherals and associated equipment

• assess tenders and provide a clear report outlining all options, including recommendations with supporting reasons

• organise supply of equipment and material to designated location to meet specified timeframe

• identify labour needs and organise labour to meet installation schedules

• determine customer training needs. Context of, and specific resources for assessment

Assessment must ensure: • site for organising resources for a

telecommunications project • enterprise and site related documentation • regulatory, supplier and equipment documentation

that impact on activities. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3035A Organise material supply • ICTWOR3041A Schedule resources. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3035A Organise material supply

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training package Page 1

ICTWOR3035A Organise material supply Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to organise material supplies for a telecommunications project. It involves preparing and evaluating tenders from third party suppliers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who organise material supply for a

telecommunications project apply the skills and knowledge in this unit.




1. Determine material needs

1.1. Assess material needs from design plans and comply with relevant legislation, codes, regulations and standards

1.2. Check availability of required materials within existing stock

1.3. Assess the availability of material from preferred suppliers

2. Prepare and evaluate tenders

2.1. Develop specifications and criteria for material supply and purchasing

2.2. Prepare tender documents and invite quotes from material suppliers according to enterprise policy

2.3. Evaluate tenders and accept according to enterprise procedures

3. Organise delivery of equipment and material to site

3.1. Select types and quantities of equipment available from existing stocks and pack for distribution

3.2. Arrange delivery of equipment and material within the specified timeframe

3.3. Organise third party supply according to agreed timeframe and supply agreements

4. Undertake administrative tasks

4.1. Record warranty details and distribute to relevant parties as required

4.2. Issue relevant financial documents according to enterprise policy

4.3. Record materials received in asset register according to enterprise procedures

4.4. Complete administrative requirements according to



ELEMENT PERFORMANCE CRITERIA enterprise procedures


◦ communicate in a team ◦ convey technical and operational information to others ◦ liaise with internal and external personnel on technical and operational matters

• literacy skills to: ◦ interpret technical documentation, such as equipment manuals and specifications ◦ read and interpret drawings related to supply of materials ◦ prepare and interpret work procedures

• numeracy skills to estimate materials and resource requirements • planning and organisational skills to:

◦ organise, coordinate and sequence material supply requirements ◦ apply inventory analysis techniques and tools

• problem solving skills to: ◦ solve civil and logistics problems ◦ develop and implement a supply plan ◦ analyse supply logistics

• project management skills to: ◦ manage tasks ◦ review job progress ◦ work systematically with required attention to detail

• technical skills to assess requirements Required knowledge • appropriate engineering and design practices and procedures • enterprise permit and recording procedures • occupational health and safety (OHS) practices • overview knowledge of work planning and organisation theory • relevant plant and equipment operations • relevant statutory requirements • time management techniques • tools, equipment and materials required to do the work

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Assess material needs may relate to:

• analysis of needs against existing stocks and gaps determined

• determining the timeframe for material supply from project management briefs and associated time charts

• materials: ◦ network switching ◦ transmission ◦ radio(fixed and mobile) systems and equipment

including infrastructure



RANGE STATEMENT ◦ relevant installation and maintenance tools and

test equipment. Relevant legislation, codes, regulations and standards may include:

• Australian Communications and Media Authority (ACMA) standards

• International Standards ISO 9000 and ISO 9001 • International Telecommunications Union (ITU)

recommendations • OHS Act • heritage legislation • industrial awards and conditions • Taxation Act and legislation • Customs Act.

Preferred suppliers may be: • based on service agreement • existing suppliers • recommended.

Tender may include: • invitations by letter and in the press • price and conditions of purchase according to

company guidelines • procedures that are enterprise specific • supplier agreements • tender evaluation criteria:

◦ ability to meet planned timeframe ◦ capacity ◦ company performance ◦ delivery times ◦ performance and quality ◦ price ◦ product type ◦ quality assurance processes ◦ spares availability.

Warranty details may be: • distributed to: ◦ finance groups ◦ installers ◦ maintainers ◦ purchasing groups ◦ sales and marketing staff

• stored manually or electronically in enterprise databases.

Financial documents may include: • bills • costing documents • internal financial information sheets • invoices.




Evidence of the ability to: • apply the tender process according to both

enterprise and legislative requirements • comply with all related OHS requirements and work

practices • determine material needs:

◦ from design plans ◦ from relevant databases ◦ beyond current holdings

• organise supply of equipment and material to site • record materials received on asset register.


Assessment must ensure: • site for ordering materials for a telecommunications

project • relevant regulatory, enterprise, supplier and

equipment documentation that impact on work activities.

Methods of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate preparing and

evaluating tenders received from third party suppliers

• direct observation of the candidate organising resources for a telecommunications project

• oral or written questioning to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3093A Manage spare parts • ICTWOR4041A Schedule resources. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond



EVIDENCE GUIDE those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3041A Schedule resources


ICTWOR3041A Schedule resources Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to undertake scheduling of resources for a new installation or upgrade of an existing system, for all telecommunications applications including telephony, data, video and multimedia. It involves assessing human resources, plant, equipment and material needs and negotiating with external suppliers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who schedule resources apply the skills and

knowledge in this unit. Competency field Workplace effectiveness Unit sector Telecommunications



1. Scope project resources

1.1. Collate and analyse design and estimation documents from appropriate personnel for resource needs, deadlines and comply with relevant legislation, codes, regulations and standards

1.2. Consult interested parties for input to schedule 2. Schedule resources

for a project 2.1. Coordinate resource requirements for project to match

available labour to quantity and type of work required 2.2. Schedule availability of resources to suit relevant

interested parties and according to works schedules including start and finish dates

2.3. Document and clearly communicate resources schedule to appropriate personnel for approval

3. Monitor and coordinate resources schedule according to project progress

3.1. Monitor and coordinate quantity, quality and timing of supply of each input and service according to the progress of projects being undertaken

3.2. Reschedule resources based on priorities and report to the appropriate person according to enterprise guidelines

3.3. Complete administrative tasks



REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to liaise with internal and external personnel on technical and

operational matters • literacy skills to:

◦ prepare and interpret work procedures ◦ interpret technical documentation, equipment manuals and specifications

• numeracy skills to estimate resource requirements • planning and organisational skills to organise, coordinate, sequence and monitor resources

schedules • problem solving skills to solve logistics and scheduling problems • project management skills to:

◦ develop and implement work plan ◦ coordinate and sequence work requirements reviewing job progress against agreed

goals ◦ apply resource management techniques and tools

• technical skills to assess resource requirements Required knowledge • appropriate engineering and design practices and procedures • enterprise permit procedures • enterprise recording procedures • industrial awards • occupational health and safety (OHS) practices • relevant plant and equipment operations • relevant statutory requirements • team communication processes and goal setting • time management techniques • tools, equipment and materials required to do the work • work planning and organisation theory

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Design and estimation documents may include:

• budget estimates • design plans • estimators list • material list • preferred supplier list • project plans • tender document • works schedule.

Appropriate personnel may include: • estimator • project administrator • project manager.

Relevant legislation, codes, regulations and standards may include:

• AS Communications Cabling Manual (CCM) Volume 1

• Australian Communications Industry Forum (ACIF) standards and codes

• ACMA technical standards



RANGE STATEMENT • Australian building codes and regulations • Australian standards • enterprise standards • environmental protection • fire regulations • heritage legislation • industrial relations agreements including awards

and enterprise • local government • manufacturer’s enterprise operating policy and

procedures • national code • OHS Act • power company requirements • Privacy Act • services and utilities codes of practice and

standards: ◦ electricity ◦ gas ◦ water

• spectrum management regulations • statutory requirements • Trade Practices Act • traditional land owners.

Interested parties may include: • local • managers • property owners • stakeholders • state and federal agencies • tenants • utilities.

Resource requirements may include:

• equipment: ◦ installation ◦ monitoring ◦ test

• labour • material • plant:

◦ barriers ◦ diggers ◦ excavators ◦ work platforms

• safety equipment: ◦ for hazardous chemicals ◦ gas monitors ◦ personal protective equipment ◦ radiation detectors.

Works schedules may include: • labour requirements and availability • plant, equipment and materials availability • variations in work environment likely to affect the

planned completion of the project.




Evidence of the ability to: • identify resource requirements from plans,

equipment and system manuals, specifications and relevant enterprise policy

• plan and provision to meet key dates and milestones for: ◦ appropriately skilled labour ◦ volume and type of material

• monitor work progress, coordinate and adjust resource requirements to meet both customer’s needs and cost parameters.

Context of and specific resources for assessment

Assessment must ensure: • telecommunications operations site suitable for

scheduling projects • equipment currently used in industry • relevant enterprise and site related documentation • relevant regulatory, supplier and equipment

documentation that impact on scheduling activities. Method of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • review of activities involving the scheduling of

resources for a telecommunications project completed by the candidate

• review of an oral and written report with completed documentation

• direct observation of the candidate scheduling resources for a telecommunications project



Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3028A Organise resources • ICTWOR3035A Organise material supply • ICTWOR3093A Manage spare parts • ICTWOR3127A Supervise worksite activities. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.



EVIDENCE GUIDE In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3093A Manage spare parts

© Commonwealth of Australia, 2010 ICT10 integrated Telecommunications Training Package Page 1

ICTWOR3093A Manage spare parts Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to manage spare parts in all areas of telecommunications and includes maintenance of a database, stock control and dispatch. Licensing is applicable to this unit in instances where it is necessary to operate a forklift. Each state and territory has a different licensing body and different legislative, regulatory or certification requirements may also apply. Users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Support staff with store and warehouse duties who are required to

manage spare parts from all areas of telecommunications, including switching and transmission exchange equipment, customer equipment, radio and cellular equipment apply the knowledge and skills in this unit.




1. Manage the receipt and dispatch of spare parts

1.1. Obtain relevant legislation, codes, regulations and standards and follow occupational health and safety (OHS) and environmental requirements for the given work

1.2. Identify hazards and make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

1.3. Unload, unpack and store incoming spare parts using appropriate methods and enterprise procedures, and check off delivered items on documentation

1.4. Package, label and relocate outgoing spare parts ready for dispatch using enterprise procedures

1.5. Update parts database to reflect current spare parts movements and holdings, following each dispatch or delivery and complete any other administrative task required by the enterprise

2. Store spare parts 2.1. Label spare parts using appropriate identification scheme and place in predefined storage locations

2.2. Observe anti-static precautions when handling equipment susceptible to damage by electrostatic discharge

2.3. Display, maintain and update material safety data sheets (MSDS) on site



ELEMENT PERFORMANCE CRITERIA 3. Manage stock flow 3.1. Action spare parts requests by checking the database

for availability and location and organise the dispatch 3.2. Monitor the levels of spare parts stock by examining

database reports against enterprise usage and replenishing stock when necessary

3.3. Investigate and keep records of alternative suppliers of spare parts to minimise the impact of availability and cost issues with regular suppliers

3.4. Monitor spare parts with limited shelf life and dispose of and replace when necessary

3.5. Audit spare parts holdings for a ready supply of items to minimise disruptions to job completions

3.6. Update database from appropriate documentation each time a store’s transaction occurs to maintain the validity of the data

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communications skills to efficiently deal with employees, customers, contractors and

suppliers • learning skills to pro-actively keep up to date with materials handling and storage

identification techniques • literacy skills read basic technical data and maintain electronic data base • numeracy skills to estimate costs, depreciation, and undertake stocktake • organisational skills to efficiently lay out a spare parts store • planning and organisational skills to:

◦ improve systems and procedures ◦ prioritise and organise own work

• research skills to source alternate parts supplies Required knowledge • computer and database operation • handling of:

◦ chemicals and dangerous materials ◦ sensitive electronic equipment using anti static procedures and safeguards

• modern storage practices and identification of parts location • OHS procedures • service level agreements • stocktake and audit of spare parts holdings • telecommunications components and assemblies

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Relevant legislation, codes, regulations and standards may include:

• appropriate licensing • AS/ACIF standards and codes • AS/NZ standards • Australian building codes and regulations • compliance with appropriate Australian

Communications and Media Authority (ACMA)



RANGE STATEMENT technical standard requirements for underground, aerial, Category 5 or Category 6, 6A, 7 or 7A and unshielded twisted pair (UTP)

• Environmental Protection Acts • fire regulations • heritage legislation • noise abatement • OHS • WorkSafe Australia standards and codes of practice • Trade Practices Act.

OHS and environmental requirements may include:

• disposal of hazardous liquids • earmuffs • flashing lights • gas and other hazard detection equipment • gloves:

◦ leather ◦ plastic ◦ rubber

• head protection • kneepads • masks • MSDS • materials • oil spills • personal protective clothing:

◦ protective suits • safe working practices such as the safe use and

handling of: ◦ asbestos ◦ chemicals ◦ dangerous goods ◦ hazardous substances

• safety barriers • safety boots • safety equipment • safety glasses for laser work • special access requirements • suitable light and ventilation • tools and equipment • trench guards • warning signs and tapes • witches hats • work platforms.

Hazards may include:

• glass fibres • high voltages (HV) at electrical distribution

substation • manual handling • natural gas and other gas build up • needle stick injury • optical fibre cables may contain hazardous light • radio frequency equipment emitting electromagnetic



RANGE STATEMENT radiation.

Personal protective equipment may include:

• earmuffs • electrical isolators • gas detectors • gloves :

◦ leather ◦ plastic ◦ rubber

• head protection • kneepads • masks • personal protective clothing:

◦ protective suits ◦ safety boots ◦ safety glasses.

Spare parts may include:

• antennas • assemblies • batteries • cable • circuit cards • components • connectors • filters • module • panels • power equipment • software • sub racks • systems • tools • unit • wiring harnesses.

Appropriate methods may include:

• forklift • hoists • lifts • manual lifting and carrying • other mechanical lifting aids.

Identification scheme may include:

• adhesive labels • bar code • enterprise part numbers • radio frequency identification (RFID) tagging.

Storage locations may include: • bins • carousels • floor area • racks • shelves.

Antistatic precautions may include: • anti static bags • anti static heel strap • anti static work mat • anti static wrist strap • controlled climate.



RANGE STATEMENT Parts with limited shelf life may include:

• batteries • cleaning fluids • magnetic disks • magnetic tapes.

Audit may include: • full stocktake • spot check.

Documentation may include:

• insurance details • invoice • purchase order • spare parts database • stock take records • supplier database • warranty details.




Evidence of the ability to: • apply spare parts management procedures • arrange for efficient storage of spare parts • order spare parts • research alternative parts replacements • update spare parts management database.


Assessment must ensure: • site where work may be conducted • use of equipment currently used in industry • database, relevant regulatory, organisational

procedures, documentation and equipment documentation that impact on work.

Methods of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate receiving,

storing and dispatching parts • review of an oral and written report with completed

documentation • direct observation of the candidate managing spare

parts database. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3028A Organise resources • ICTWOR3035A Organise material supply. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3127A Supervise worksite activities


ICTWOR3127A Supervise worksite activities Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to supervise small scale projects with a limited range of technical skills. It involves accounting for staff, activities and resource usage. This unit does not cover general management of people and processes. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who supervise small scale worksite activities

relating to telecommunications applications apply the skills and knowledge of this unit. This unit applies to all telecommunications applications including telephony, data, video and multimedia.




1. Prepare for worksite activities

1.1. Clarify requirements of job with customer and project personnel and arrange access to site

1.2. Confirm resource requirements and allocate time and schedule activities with project manager following relevant legislation, codes, regulations and standards and site specific safety requirements and enterprise procedures

1.3. Document or articulate worksite activities plan and verify with project manager

1.4. Source materials and equipment and place orders according to enterprise policy

1.5. Confirm external agency licences and approvals 1.6. Notify affected parties of works to be undertaken 1.7. Inform staff of their responsibilities on site

2. Supervise and monitor worksite activities

2.1. Direct and supervise staff in work activities following plan 2.2. Account for staff, activities and resource usage 2.3. Recognise contingency situations and take corrective

actions in consultation with project manager 3. Perform administrative

tasks 3.1. Undertake administrative tasks 3.2. Prepare simple report and present to project manager





◦ prepare and interpret work procedures ◦ read and interpret technical documentation, equipment manuals and specifications

• numeracy skills to estimate variations in resource requirements • problem solving skills to:

◦ organise and monitor worksite activities ◦ deal with contingencies ◦ arrange training

• project management skills to: ◦ implement work plan ◦ coordinate and sequence work activities ◦ review job progress against agreed schedule ◦ apply resource management techniques and tools

• technical skills to use materials and equipment Required knowledge • appropriate tools, equipment and materials required for the work • enterprise permit procedures and recording procedures • occupational health and safety (OHS) practices • relevant plant and equipment operations • relevant statutory requirements and industrial awards • team communication processes • typical worksite issues • work planning and organisation theory

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Project may include: • part of a larger project

• small or short term job. Resource requirements may include:

• equipment: ◦ installation ◦ monitoring ◦ test

• labour • material • plant:

◦ barriers ◦ diggers ◦ excavators ◦ work platforms

• safety equipment: ◦ for hazardous chemicals ◦ gas monitors ◦ personal protective equipment ◦ radiation detectors.



RANGE STATEMENT Relevant legislation, codes, regulations and standards may include:


• Australian Communications and Media Authority (ACMA) technical standards

• AS Communications Cabling Manual (CCM) Volume 1

• Australian building codes and regulations • Australian standards • enterprise standards • environmental protection • fire regulations • heritage legislation • industrial relations agreements including awards

and enterprise • international standards • local government • manufacturer’s enterprise operating policy and

procedures • national code • OHS Act • other services and utilities codes of practice and

standards: ◦ electricity ◦ gas ◦ water

• power company requirements • Privacy Act • spectrum management regulations • statutory requirements • Trade Practices Act • traditional land owners.

External agency licences and approvals may include:

• environmental protection • noise pollution • site permits • waste production and removal.

Affected parties may include: • customer • neighbour • occupants • other property owners • utility providers.

Responsibilities may relate to: • basic coordination and direction of small groups working on a site remote from the enterprise headquarters

• parts of projects • small projects.

Report may be: • associated manual • completion of enterprise procedures • computer-based documentation • electronic communication.




Evidence of the ability to: • plan work activities • liaise with customer or project manager • prioritise and allocate tasks • monitor work progress and reallocate resources to

meet completion requirements • supervise staff ensuring compliance with OHS and

regulations • comply with all related OHS requirements and work

practices. Context of, and specific resources for assessment

Assessment must ensure: • telecommunications operations site suitable for

supervision activities • equipment currently used in industry • enterprise and site related documentation • agency licenses • relevant regulatory, supplier and equipment

documentation that impact on worksite activities. Methods of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate supervising

worksite activities • direct observation of the candidate liaising with

project manager regarding resources and schedules for a telecommunications project



Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3041A Schedule resources • ICTWOR3093A Manage spare parts. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not



EVIDENCE GUIDE require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3231A Resolve technical enquiries using multiple information systems



Unit descriptor This unit describes the performance outcomes, skills and knowledge required to remotely support the resolution of complex technical enquiries related to a product or service. The enquiry may be the result of an escalation. The resolution of the enquiry requires the use of multiple information systems to both obtain and record customer information. The informant may be the customer or another party to the enquiry, such as a field technician. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who deal with customers and field technicians apply

the skills and knowledge in this unit. This unit assumes a background in telecommunications with experience in customer access networks and customer infrastructure including equipment and cabling.

Competency field Workplace effectiveness Unit sector Telecommunication



1. Initiate contact with the customer

1.1. Apply all relevant legislation, codes, regulations and standards in the resolution process

1.2. Receive and analyse enquiry to efficiently select an initial course of action

1.3. Engage effectively with the customer to confirm initial referral details and propose an initial course of action

2. Obtain information from multiple information system

2.1. Identify information needs and the sources of this information

2.2. Log on to and navigate relevant information systems efficiently

2.3. Record details of the informant and the enquiry in information systems according to enterprise requirements

2.4. Identify and verify information relevant to the enquiry and its resolution with the informant

3. Develop a plan to resolve the enquiry

3.1. Review critical information with the informant and apply technical expertise to develop options for resolving the enquiry

3.2. Consider all inputs and recommend a course of action



ELEMENT PERFORMANCE CRITERIA including escalation

3.3. Negotiate a suitable course of action with the informant 3.4. Record details of course of action as required by

enterprise information systems 4. Implement a plan to

resolve the enquiry 4.1. Confirm the negotiated course of action with the informant

prior to initiating actions and seek agreement on a schedule of actions for longer term resolutions

4.2. Identify and initiate actions to be taken by the technical support operator, the informant or other parties

4.3. Contact informant to confirm the success of the planned actions

4.4. Record outcomes of resolution as required by information systems

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to provide advice and guidance to customers and technical field staff

or to seek assistance • literacy skills to read and interpret manuals, specifications, relevant enterprise policy and

documentation • negotiation skills to enable interaction with customer • numeracy skills to interpret and evaluate different types of technical data • planning and organisational skills to organise and prepare the resolution process • problem solving skills to respond to complex customer challenges • task management skills to work systematically with required attention to detail and

adherence to all safety requirements • technical skills to advise on a range of customer equipment and environments and to

perform diagnostic procedures Required knowledge • computer keyboard usage • computer literacy • conflict resolution skills • database and spreadsheet concepts • enterprise escalation policy and procedures • enterprise information systems • interpersonal skills • legislation, codes of practice and other formal agreements that directly impact on resolution

processes • typical issues and challenges that occur when dealing with customers in a

telecommunications environment

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Legislation, codes, regulations and standards may include:



• Australian Radiation Protection and Nuclear Safety



RANGE STATEMENT Agency (ARPANSA) electromagnetic radiation (EMR) standard

• Australian building codes and regulations • Australian standards • equal employment opportunity (EEO) and anti-

discrimination legislation • enterprise standards • Privacy Act • Telecommunications Act • Telecommunications Industry Ombudsman • Trade Practices Act.

Enquiry may include: • a request for help in using, a service, product or process from a: ◦ customer ◦ other party with an interest in the service,

product or process ◦ retail sales person ◦ technician

• complaints. Customer may include: • beneficiary of a service, product or process

• parties external to the organisation • parties internal to the organisation • purchaser of a service, product or process • user of a service, product or process.

Log on may include use of: • hardware • password • software features • user name.

Information systems may include: • database application • spreadsheet application.

Informant may include: • a buyer • current user • party external to the organisation • party internal to the organisation • technician maintaining a service • technician repairing a product.

Information may include: • details required from core business systems • details required to complete a transaction or

process • specific details requested by a customer • specific details requested by others.

Escalation may relate to: • failure to resolve a complaint • further circumstances that need to be explored • lack of response to a complaint in given timeframe • previous investigation failed to bring resolution

satisfactory to all parties.




Evidence of the ability to: • navigate relevant systems for the required

information • develop a plan of action to deal with the enquiry • develop agreement to resolve enquiry • document all dealings for future reference • follow up resolution effectively.

Context of and specific resources for assessment

Assessment must ensure: • operational customer contact centre • customer contact technologies currently used in

industry • relevant regulatory and equipment documentation

that impact on work activities. Method of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate developing a

plan of action to deal with the enquiry • direct observation of the candidate negotiating with

informant to resolve the enquiry • review of documented reports completed by the

candidate for two different resolution issues • oral or written questioning of the candidate to

assess knowledge of resolution practices. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3232A Collect and analyse technical

information. Aboriginal people and other people from a non-English speaking background may have second language issues Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.



EVIDENCE GUIDE Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR3232A Collect and analyse technical information


ICTWOR3232A Collect and analyse technical information Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to investigate a technical situation involving the collection and analysis of information from a variety of sources, including interviews and database systems. The technical situation under investigation may be the result of a fault or failure of a product, service or process. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who deal with customers and field technicians apply

the skills and knowledge in this unit. This unit assumes a background in telecommunications with experience in customer access networks and customer infrastructure, including equipment and cabling.

Competency field Workplace effectiveness Unit sector Telecommunication



1. Obtain recorded information

1.1. Apply all relevant legislation, codes, regulations and standards in the analysis process

1.2. Verify the situation to be investigated and identify appropriate sources of information for this situation

1.3. Obtain relevant information from computer systems and analyse and record information

2. Conduct a simple interview

2.1. Select interviewees with correct information about the matter being investigated and select an interview process to suit the circumstances of the interviewee

2.2. Prepare for an interview by performing preliminary research

2.3. Develop interview questions to identify key points for an effective interview

2.4. Conduct an interview using effective listening and questioning techniques and focus the interviewee on information relevant to the matter being investigated

2.5. Record information obtained in the interview 3. Analyse information 3.1. Analyse critical information by reviewing the situation

being investigated 3.2. Assess between factual information and assumptions and

make deductions based on factual critical information 3.3. Incorporate assumptions into the reasoning process



ELEMENT PERFORMANCE CRITERIA where it assists in forming valid inferences

3.4. Analyse inferences from those deductions and assumptions and produce a resolution of the situation being investigated

4. Implement the outcomes of analysis

4.1. Identify practical actions based on inferences arising from the analysis process

4.2. Implement practical actions to resolve the situation 4.3. Review outcomes of practical action by assessing their

impact on the situation

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • literacy skills to:

◦ read and interpret manuals, specifications, relevant enterprise policy and documentation ◦ accurately record interviews ◦ write notes and text files

• negotiation skills to enable interaction with customer • numeracy skills to interpret and evaluate different types of technical data • planning and organisational skills to organise and prepare the resolution process • problem solving skills to respond to complex customer challenges • task management skills to work systematically with required attention to detail and

adherence to all safety requirements • technical skills to advise on a range of customer equipment and environments and to

perform diagnostic procedures Required knowledge • analytical techniques appropriate for information analysis, especially deductive reasoning • computer keyboard usage • computer literacy • conflict resolution skills • database and spreadsheet concepts • enterprise information systems • information types and their sources • interpersonal skills • legislation, codes of practice and other formal agreements that directly impact on resolution

processes • listening, questioning and interviewing • privacy issues • the influence of human factors on information analysis, e.g. prejudice, biases and fallacies in

reasoning • typical issues and challenges that occur when dealing with customers

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Legislation, codes, regulations and standards may include:





RANGE STATEMENT • Australian Radiation Protection and Nuclear Safety

Agency (ARPANSA) electromagnetic radiation (EMR) standard

• Australian building codes and regulations • Australian Standards • equal employment opportunity (EEO) and anti-

discrimination legislation • enterprise standards • Privacy Act • Telecommunications Act • Telecommunications Industry Ombudsman • Trade Practices Act.

Sources of information may include:

• customers or clients • fellow employees • field staff • information databases • other effected individuals.

Record information may include: • electronically based proformas • electronically based reports • hand written notes.

Interview process may include: • face to face interview • informal discussion • telephone interview • text based information gathering.

Analyse may include: • biographical analysis • comparative analysis • developing a hypothesis • geographical analysis • historical analysis • scenario generation.

Reasoning process may include: • decision-making • deduction • problem solving techniques.

Inferences may include:

• estimates • explanations • probable interpretations • probable predictions.




Evidence of the ability to: • use a database • demonstrate listening, questioning and interviewing

techniques • develop an accurate record of interview • integrate information from varied sources • draw logical inferences from information gathered • make sound recommendations for action based on

inferences. Context of and specific resources for assessment

Assessment must ensure: • operational customer contact centre • customer contact technologies currently used in

industry • interview and evidence recording equipment • relevant regulatory and equipment documentation

that impact on work activities. Method of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate using a

database to record information • direct observation of the candidate’s questioning

and interviewing techniques • review of records of interview completed by the

candidate • oral or written questioning of the candidate to

assess knowledge of information gathering practices.


Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTWOR3231A Resolve technical enquiries using

multiple information systems. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not



EVIDENCE GUIDE require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR4032A Undertake a civil site survey


ICTWOR4032A Undertake a civil site survey Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to assess a site for a telecommunications project. It involves gathering information about the site and the project, surveying the site and evaluating the suitability of the site for the work. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff whose work involves undertaking a civil site survey

apply the skills and knowledge in this unit. The site surveys may be undertaken for an upgrade or a new installation.




1. Prepare for survey 1.1. Discuss detailed requirements and arrange access to site with key stakeholders

1.2. Examine regulatory and statutory requirements associated with the telecommunications project

1.3. Determine need for specialist studies for the site 2. Survey land, buildings

and facilities 2.1. Survey existing buildings to assess capability of meeting

changes required for the project 2.2. Collect information through site survey 2.3. Determine environmental impact of development 2.4. Estimate impact of prevailing weather conditions on planned

changes 2.5. Assess and document building options should a new

structure be necessary 2.6. Assess geographical nature of land and determine barriers to

signalling 3. Report survey findings

and recommendations 3.1. Outline survey findings and recommendations to

accommodate project requirements on the site 3.2. Develop options to meet planned changes along with cost-

benefit data 3.3. Complete report and forward to relevant stakeholders

following relevant procedures





◦ interpret technical telecommunications specifications ◦ read and interpret drawings related to layouts, design, construction and project

management ◦ write reports

• numeracy skills to take and analyse measurements • planning and organisational skills to organise and coordinate surveys • problem solving skills to solve site problems for telecommunications projects • task management skills to work systematically with required attention to detail and

adherence to safety requirements • technical skills to assess technical requirements compared to survey data Required knowledge • background information required to undertake a civil site survey • meteorology and weather conditions • features and operating requirements of construction equipment • geographical barriers to signalling • legislation, codes of practice and other formal agreements that impact on the work activity • licensing and regulatory issues applying to a civil site survey on telecommunications sites • soil testing methods and requirements • specific knowledge of:

◦ civil site safety practices ◦ personal protective equipment for civil survey projects ◦ occupational health and safety (OHS) requirements relating to surveys and site

conditions • typical issues and challenges that occur on-site

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Key stakeholders may include: • community representatives

• contractors • customers • enterprise personnel • survey specialists.

Regulatory and statutory requirements may include:


• Australian building codes and regulations • International Standards ISO 9000 and ISO 9001 • environmental protection • fire regulations • heritage legislation • industrial relations awards and agreements • International Telecommunications Union (ITU)

recommendations • local government



RANGE STATEMENT • Telecommunications Act and telecommunications

national code • OHS Act • Privacy Act • Trade Practices Act • spectrum management regulation.

Specialist studies relate to: • archaeologists • environmental experts • geologists • heritage experts • surveyors.

Survey existing buildings may include:

• access • building design • ceiling heights • communications options • earthing arrangements • existing environmental conditions • floor loading • floor space • security arrangements.

Site survey may include: • building availability capacity • earthing requirements environmental impact • geological and land surveys • land:

◦ Crown ◦ private

• line of sight data • power availability • regulatory and statutory requirements • site availability • site ownership and acquisition data • soil • weather conditions.

Environmental impact may involve: • disturbance of flora and fauna • features:

◦ access ◦ dams ◦ fences ◦ hazards ◦ survey marks

• issues: ◦ environment ◦ habitats ◦ heritage values ◦ legislation ◦ seasonal changes ◦ traditional landowners

• pollution: ◦ air ◦ noise ◦ water



RANGE STATEMENT • radio frequency hazards • visual impact:

◦ location of other services and plant ◦ potential hazards ◦ potential soil erosion areas.

Weather conditions may include impact of:

• cyclone • earthquake • fire risk • flooding • fog • rainfall • snow • wind.

Building options may include: • container • hut • new building • portable housing • underground housing.

Barriers to signalling may include: • distance • land or water • line of sight • local features • weather conditions.




Evidence of the ability to: • negotiate with key stakeholders, enterprise

personnel, customers, community representatives, specialists and other contractors on environmental and network needs

• undertake a survey of environmental conditions, land, buildings and facilities for a telecommunications project

• apply legislative impacts on the project including relevant operational codes, OHS requirements and work practices

• report survey findings outlining options and including recommendations with supporting reasons, coverage of existing and proposed needs.


Assessment must ensure: • site for civil site survey • use of equipment currently used in industry • relevant regulatory and enterprise documentation

that impacts on survey work. Methods of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate performing a

civil site survey • review of reports completed by the candidate

outlining survey findings, recommendations and options

• oral or written questioning to assess knowledge of regulatory and enterprise requirements and survey methods.


Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTPMG5031A Prepare a project brief. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess



EVIDENCE GUIDE required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTWOR4079A Schedule equipment maintenance


ICTWOR4079A Schedule equipment maintenance Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to schedule maintenance of telecommunications equipment and networks on customer premises and service provider networks. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who undertake preventative maintenance of

telecommunications systems apply the skills and knowledge in this unit. This unit applies to indoor and outdoor installation and may be applied to domestic, commercial or industrial installations. Relevant jobs roles include a supervisor in charge of maintenance teams responsible for the upkeep of telecommunications equipment to ensure reliable performance of legacy equipment.




1. Identify preventative maintenance program for customers

1.1. Verify details of customer system and equipment type to assess level of maintenance required

1.2. Determine type and extent of maintenance agreed against the existing service level agreement with the customer

1.3. Contact customer and agree on suitable time to carry out maintenance program

2. Plan maintenance and fault clearance activity

2.1. Verify details of warranties and service agreements for customer equipment and advise customer of charging details where warranty or agreement does not exist

2.2. Negotiate and agree on commitments and responsibility with the customer

2.3. Organise work priorities so that maintenance staff are available to meet scheduled commitments

3. Arrange allocation of labour resources

3.1. Evaluate the expertise and competencies of staff to meet skills required to maintain the equipment noted in the service level agreement

3.2. Allocate staff member with the appropriate skills and competency to the task to minimise risk of failure

3.3. Advise the designated repair officer of responsibilities,



ELEMENT PERFORMANCE CRITERIA warranties and service agreements in conducting maintenance and fault repair

3.4. Prepare a schedule of the maintenance program and confirm with customer

4. Organise assistance to fault staff

4.1. Provide additional resources if required 4.2. Arrange delivery of additional materials and parts 4.3. Escalate fault to appropriate level when it cannot be

rectified in specified timeframe 4.4. Organise product manufacturer support as appropriate

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to liaise with customers, vendors, internal and external personnel on

technical and operational matters • literacy skills to interpret technical documentation, equipment manuals and specifications • planning and organisational skills to schedule maintenance • problem solving skills to solve resources and logistics problems • task management skills to work systematically with required attention to detail and

adherence to all safety requirements Required knowledge • electronic databases, spreadsheets and schedulers • equipment to be maintained • legislation, codes of practice and other formal agreements that impact on the work activity • procurement of spare parts • service level agreements • specific occupational health and safety (OHS) requirements relating to the activity and site

conditions • typical issues and challenges that occur on site • vendor procedures

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Customer may include: • government department

• private individual • service provider • small business.

Service level agreement may refer to:

• after hours call outs • agreements reached between a customer and a

communications company • cost details • details of frequency and type of maintenance • roles and responsibility of customer and

maintenance contractor • warranty issues.

Charging details may include: • cap on maintenance schedule • hourly rate for casual attendances for fault

clearance



RANGE STATEMENT • set number of maintenance attendances per month

in contract agreement within contract charges. Schedule may include: • contingencies

• frequency of maintenance attendances • level of support required • nature and type of maintenance • repair activities.




Evidence of the ability to: • plan and organise preventive maintenance

schedule according to vendor specified requirements and customer agreements

• negotiate fault clearance arrangements with customers applying related OHS requirements and work practices

• plan and schedule fault clearance activity allocating appropriately skilled repair officer to rectify faults.


Assessment must ensure: • site where equipment maintenance may be

conducted • enterprise and site related documentation • regulatory, enterprise, supplier and equipment

documentation that impact on work activities. Methods of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate scheduling

equipment maintenance • review of schedule prepared by the candidate

outlining maintenance and repairs required • oral or written questioning assessing required

knowledge. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTTEN4080A Undertake preventative

maintenance of systems and equipment • ICTTEN4081A Locate, diagnose and rectify faults. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.



EVIDENCE GUIDE Where applicable, physical resources should include equipment modified for people with special needs.

Documents

ICTWOR2141A Work effectively in a telecommunications ...howtodoit.org/index/rpl/pdf/WorkplaceEffectiveness.pdf · Work effectively in a telecommunications technology team Unit descriptor